• Lead a team of SDRs to generate pipeline and create qualified opportunities for our North American sales team
• Recruit, coach, and mentor SDRs on the floor - shadowing, role plays, process improvement, and performance reporting in recurring 1:1s
• Build repeatable training for the SDR team in sales skills and product/industry understanding 
• Consult with Glean’s GTM leadership to build and execute on a strategic growth plan
• Enable the team with company standard sales methodologies 
• Leverage creative marketing and sales tactics to help the global SDR team prospect and engage with multiple buyer personas
• Define, manage, and optimize KPIs and metrics by which the SDR team will be measured. Manage BDR reports and dashboards 
• Work in collaboration with GTM Leadership teams to develop effective messaging to convert inbound interest into qualified pipeline
• Work with the Marketing team to provide feedback on MQLs and campaigns
• Ensure team members are adhering to Glean's values, driving diversity and inclusion practices 
• Foster an amazing culture for the SDR team rooted in respect, honesty, and transparency
• Develop scalable sales systems and processes that drive predictive revenue growth
• Develop specific and targeted sales goals, and implement tactics to accelerate growth
• Continuously evaluate and optimize results, and make KPI/data-driven recommendations

• 4+ years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record of exceeding goals 
• 2+ years of experience leading sales development teams with a proven track record of exceeding goals in an outbound sales environment 
• Startup and SaaS experience is a big plus! 
• Proficiency with Salesforce and other sales enablement tools (i.e. Outreach, Sales Navigator) 
• Proven data-driven results - you should know your results and brag about them!
• Validated experience in building and scaling an SDR or BDR team 
• A passion and excitement for hiring, with a thoughtful approach to team planning and development 
• A love for making an impact and supporting your team’s professional and personal growth 
• The ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency

• Passion and curiosity around technology with an ability to comprehend and articulate value points to customers and team members  
• The desire to work in a fast-paced, “do what it takes” startup culture! 

• This role is hybrid (4 days a week in our Nashville office)

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 2+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of deals closing you have been directly involved in
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDPIC and Challenger (or similar) methodologies is a plus.

• This role is hybrid (4 days a week in our Nashville office)

• Report and analyze key Strategic segment metrics to understand sales funnel metrics, revenue growth, pipeline quality, and overall health of the business across new, expansion, and renewal motions
• Lead key annual planning workstreams for the Strategic segment, including book building, territory design, and geo analyses to support data‑driven GTM decisions
• Drive Strategic forecasting accuracy - provide the data, analysis, and inspection views leaders need to run effective forecast calls
• Lead the design and build of reporting and dashboarding for the Strategic segment 
• Work with Systems to drive CRM hygiene and scalability for Strategic account reporting
• Analyze whitespace, product penetration, and account potential within Strategic accounts to inform targeting, resourcing, and key bets for the year
• Build and execute end‑to‑end operational processes and workflows tailored to Strategic motions to increase efficiency and win rates
• Act as a thought partner to cross-functional leadership, bringing structured analyses, clear recommendations, and a POV

• 5+ years of work experience in Sales Operations, Field Operations, Revenue Operations, Business Operations, or Sales Strategy, ideally within B2B SaaS and with meaningful time supporting enterprise or strategic sales teams
• Experience building strong relationships with sales leadership and executives
• Advanced analytical skills: expertise working with large and sometimes unstructured data sets, building complex models (in Excel or Google Sheets), and translating analysis into clear, actionable recommendations.
• Significant experience with Salesforce reporting and dashboarding
• Excellent communication skills: ability to navigate and communicate complex ideas effectively—verbally, in writing, and through polished presentations for senior audiences.
• Proven ability to drive projects from 0 → 1 and 1 → n: you can scope problems, align stakeholders, build a plan, and execute in an environment with competing priorities.
• Ability to thrive in an action‑oriented, fast‑paced, work environment; you’re comfortable with ambiguity and motivated by building structure where it doesn’t yet exist.

• This role is hybrid (4 days a week in our Nashville office)

• Report and analyze key Strategic segment metrics to understand sales funnel metrics, revenue growth, pipeline quality, and overall health of the business across new, expansion, and renewal motions
• Lead key annual planning workstreams for the Strategic segment, including book building, territory design, and geo analyses to support data‑driven GTM decisions
• Drive Strategic forecasting accuracy - provide the data, analysis, and inspection views leaders need to run effective forecast calls
• Lead the design and build of reporting and dashboarding for the Strategic segment 
• Work with Systems to drive CRM hygiene and scalability for Strategic account reporting
• Analyze whitespace, product penetration, and account potential within Strategic accounts to inform targeting, resourcing, and key bets for the year
• Build and execute end‑to‑end operational processes and workflows tailored to Strategic motions to increase efficiency and win rates
• Act as a thought partner to cross-functional leadership, bringing structured analyses, clear recommendations, and a POV

• 5+ years of work experience in Sales Operations, Field Operations, Revenue Operations, Business Operations, or Sales Strategy, ideally within B2B SaaS and with meaningful time supporting enterprise or strategic sales teams
• Experience building strong relationships with sales leadership and executives
• Advanced analytical skills: expertise working with large and sometimes unstructured data sets, building complex models (in Excel or Google Sheets), and translating analysis into clear, actionable recommendations.
• Significant experience with Salesforce reporting and dashboarding
• Excellent communication skills: ability to navigate and communicate complex ideas effectively—verbally, in writing, and through polished presentations for senior audiences.
• Proven ability to drive projects from 0 → 1 and 1 → n: you can scope problems, align stakeholders, build a plan, and execute in an environment with competing priorities.
• Ability to thrive in an action‑oriented, fast‑paced, work environment; you’re comfortable with ambiguity and motivated by building structure where it doesn’t yet exist.

• This role is hybrid (4 days a week in our Mountain View or San Francisco office)

• Generate new business pipeline primarily through prospecting outbound opportunities 
• Partner with Account Executives to identify and source net new pipeline and assist by researching lines of business and personas 
• Identify key decision makers within new large enterprise and strategic accounts 
• Gain interest from prospective customers through channels such as outbound cold calling and emails to break into net new logos in assigned territory
• Run your own qualification calls with potential clients, helping to guide them through the first part of the evaluation process 
• Demonstrate attentive listening skills when understanding customer requirements and articulate how Glean can meet those needs better than other solutions 
• Consistently meet established quota targets that will contribute to the company’s revenue growth 
• Work with the Marketing team to provide feedback on MQLs and campaigns
• Represent Glean at strategic marketing events and trade shows 
• Develop critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more 

• Fluency in Spanish and English, with strong written and verbal communication skills in both languages
• Bachelor’s degree from a four-year university 
• Team-centric mindset and demonstrated ability to work well in a collaborative environment
• Excellent time management skills and ability to juggle multiple priorities 
• Strong communication skills and ability to identify potential customer opportunities 
• A love for making an impact and working with a team to hit key goals and metrics 
• Passion and curiosity around technology with an excitement to comprehend and articulate value points to customers 
• The desire to work in a fast-paced, “do what it takes” startup culture!
• Preferred Experience:
  • Sales experience is a plus, passion for sales is a must!
  • Startup and SaaS experience is a plus
  • Experience in engaging with customers and ability to resolve challenges effectively
  • Proven track record of success in a performance-driven role focused on exceeding specific metrics (i.e. carrying a quota)
  • Proficiency with Salesforce and other sales enablement tools (i.e. Outreach, Sales Navigator) 

• This role is hybrid (4 days a week in our Nashville office)

• Report and analyze key Strategic segment metrics to understand sales funnel metrics, revenue growth, pipeline quality, and overall health of the business across new, expansion, and renewal motions
• Lead key annual planning workstreams for the Strategic segment, including book building, territory design, and geo analyses to support data‑driven GTM decisions
• Drive Strategic forecasting accuracy - provide the data, analysis, and inspection views leaders need to run effective forecast calls
• Lead the design and build of reporting and dashboarding for the Strategic segment 
• Work with Systems to drive CRM hygiene and scalability for Strategic account reporting
• Analyze whitespace, product penetration, and account potential within Strategic accounts to inform targeting, resourcing, and key bets for the year
• Build and execute end‑to‑end operational processes and workflows tailored to Strategic motions to increase efficiency and win rates
• Act as a thought partner to cross-functional leadership, bringing structured analyses, clear recommendations, and a POV

• 5+ years of work experience in Sales Operations, Field Operations, Revenue Operations, Business Operations, or Sales Strategy, ideally within B2B SaaS and with meaningful time supporting enterprise or strategic sales teams
• Experience building strong relationships with sales leadership and executives
• Advanced analytical skills: expertise working with large and sometimes unstructured data sets, building complex models (in Excel or Google Sheets), and translating analysis into clear, actionable recommendations.
• Significant experience with Salesforce reporting and dashboarding
• Excellent communication skills: ability to navigate and communicate complex ideas effectively—verbally, in writing, and through polished presentations for senior audiences.
• Proven ability to drive projects from 0 → 1 and 1 → n: you can scope problems, align stakeholders, build a plan, and execute in an environment with competing priorities.
• Ability to thrive in an action‑oriented, fast‑paced, work environment; you’re comfortable with ambiguity and motivated by building structure where it doesn’t yet exist.

• This role is hybrid (4 days a week in our New York office)

• Develop and execute a comprehensive technical training strategy for our SA, AIOM and Support teams, focusing on deep technical knowledge and practical application of Glean's solutions.
• Collaborate with technical leadership to integrate advanced technical concepts into training and coaching, aligning with technical competencies.
• Partner with Field Enablement functions to introduce role-specific onboarding content, ensuring new hires are equipped to understand and communicate Glean's technical value proposition effectively.
• Implement continuous learning programs that cover areas such as advanced product features, security, integration techniques, troubleshooting, and best practices.
• Develop and maintain a library of technical enablement resources, including technical documentation, best practice guides, and case studies demonstrating Glean's impact for the SA, AIOM, and Support teams.
• Work closely with the technical teams to understand their needs and develop content that supports their efforts in demonstrating technical value to customers.
• Partner with technical writing and the SA team to successfully train Glean’s managed implementation partners. 
• Monitor and analyze the effectiveness of technical enablement initiatives and use data to optimize and drive technical effectiveness.
• Facilitate training sessions for the technical teams on effectively leveraging advanced technical concepts and tools.

• 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support, or related role
• Experience in enablement is a plus!
• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience in technical training, technical enablement, or a similar role within a technical environment.
• Deep knowledge of or direct experience with LLMs/AI required. 
• You have experience with cloud environments such as GCP, AWS, or Azure, and are proficient in programming languages like Python or Java.
• You are familiar with API configurations and can effectively demonstrate technical functionalities to non-technical audiences.
• Excellent written and verbal communication skills.
• Strong project management and organizational skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency in content management systems and design software.
• Deep knowledge of technical processes and customer journey mapping.
• Ability to analyze data and use it to make informed decisions.

• This is role is hybrid (4 days a week in our Nashville office)

• Develop and execute a comprehensive technical training strategy for our SA, AIOM and Support teams, focusing on deep technical knowledge and practical application of Glean's solutions.
• Collaborate with technical leadership to integrate advanced technical concepts into training and coaching, aligning with technical competencies.
• Partner with Field Enablement functions to introduce role-specific onboarding content, ensuring new hires are equipped to understand and communicate Glean's technical value proposition effectively.
• Implement continuous learning programs that cover areas such as advanced product features, security, integration techniques, troubleshooting, and best practices.
• Develop and maintain a library of technical enablement resources, including technical documentation, best practice guides, and case studies demonstrating Glean's impact for the SA, AIOM, and Support teams.
• Work closely with the technical teams to understand their needs and develop content that supports their efforts in demonstrating technical value to customers.
• Partner with technical writing and the SA team to successfully train Glean’s managed implementation partners. 
• Monitor and analyze the effectiveness of technical enablement initiatives and use data to optimize and drive technical effectiveness.
• Facilitate training sessions for the technical teams on effectively leveraging advanced technical concepts and tools.

• 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support, or related role
• Experience in enablement is a plus!
• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience in technical training, technical enablement, or a similar role within a technical environment.
• Deep knowledge of or direct experience with LLMs/AI required. 
• You have experience with cloud environments such as GCP, AWS, or Azure, and are proficient in programming languages like Python or Java.
• You are familiar with API configurations and can effectively demonstrate technical functionalities to non-technical audiences.
• Excellent written and verbal communication skills.
• Strong project management and organizational skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency in content management systems and design software.
• Deep knowledge of technical processes and customer journey mapping.
• Ability to analyze data and use it to make informed decisions.

• This role is hybrid (4 days a week in our New York office)

• Partner closely with G&A leaders to align team structures, capabilities, and workflows to business goals and product priorities.
• Translate the needs of a dynamic technical organization into forward-looking talent strategies that support innovation, velocity, and long-term scalability.
• Anticipate organizational challenges and proactively design strategic org interventions—from role clarity and team design to leadership coaching and change planning.
• Use data to diagnose organizational health and influence decisions around team effectiveness, retention, engagement, and performance.
• Guide leaders through complex transitions, including scaling, restructuring, and cross-functional change—ensuring strong change narratives and employee clarity.
• Embed with your client group to provide on-the-ground leadership coaching, ensuring managers are supported, upskilled, and aligned on expectations.
• Collaborate across People teams (e.g., Talent, L&D, Total Rewards) to deliver integrated solutions that improve the employee experience and business outcomes.

• 4+ years of HRBP or generalist experience in high-growth or technology organizations with managing G&A relationships
• Track record of direct partnership with business leaders on talent, culture, and organizational change
• Strong analytical skills and experience using data to inform decision-making (Google Sheets / Excel proficiency preferred)
• Comfortable in ambiguous, fast-paced environments where needs evolve quickly
• Demonstrated influence without authority across cross-functional partners
• Experience with global teams or scaling internationally is a plus
• Self-driven, autonomous, and a team player
• Strong problem-solving skills, ability to analyze data, understand trends, and develop recommendations for action based on the analysis

• This role is hybrid (4 days a week in our Nashville office)

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors 
• Own the end-to-end delivery from kickoff to  go-live thru renewal, ensuring clarity on expectations for all stakeholders  timeline, andServices budget.
• Create and execute on  joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  
• Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as  building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.

• This role is hybrid (4 days a week in our Nashville office)

Compensation & Benefits:

The standard OTE range for this position is $120,000-$170,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-HYBRID

• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach.
• Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you’ve shipped outcomes, not just demos.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions.
• Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences.
• Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have:
  • Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
  • Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
  • Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

• This role is remote (must be located in US Central timezone)

• Generate new business pipeline primarily through prospecting outbound opportunities 
• Partner with Account Executives to identify and source net new pipeline and assist by researching lines of business and personas 
• Identify key decision makers within new large enterprise and strategic accounts 
• Gain interest from prospective customers through channels such as outbound cold calling and emails to break into net new logos in assigned territory
• Run your own qualification calls with potential clients, helping to guide them through the first part of the evaluation process 
• Demonstrate attentive listening skills when understanding customer requirements and articulate how Glean can meet those needs better than other solutions 
• Consistently meet established quota targets that will contribute to the company’s revenue growth 
• Work with the Marketing team to provide feedback on MQLs and campaigns
• Represent Glean at strategic marketing events and trade shows 
• Develop critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more 

• Fluency in Portuguese and English, with strong written and verbal communication skills in both languages
• Bachelor’s degree from a four-year university 
• Team-centric mindset and demonstrated ability to work well in a collaborative environment
• Excellent time management skills and ability to juggle multiple priorities 
• Strong communication skills and ability to identify potential customer opportunities 
• A love for making an impact and working with a team to hit key goals and metrics 
• Passion and curiosity around technology with an excitement to comprehend and articulate value points to customers 
• The desire to work in a fast-paced, “do what it takes” startup culture!
• Preferred Experience:
  • Sales experience is a plus, passion for sales is a must!
  • Startup and SaaS experience is a plus
  • Experience in engaging with customers and ability to resolve challenges effectively
  • Proven track record of success in a performance-driven role focused on exceeding specific metrics (i.e. carrying a quota)
  • Proficiency with Salesforce and other sales enablement tools (i.e. Outreach, Sales Navigator) 

• This role is hybrid (4 days a week in our Nashville office)

• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach.
• Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you’ve shipped outcomes, not just demos.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions.
• Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences.
• Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have:
  • Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
  • Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
  • Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

• This role is hybrid (3-4 days a week in our Nashville office)

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors 
• Own the end-to-end delivery from kickoff to  go-live thru renewal, ensuring clarity on expectations for all stakeholders  timeline, andServices budget.
• Create and execute on  joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  
• Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as  building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.

• This role is remote (must be located in US Central timezone)

Compensation & Benefits:

The standard OTE range for this position is $120,000-$170,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-REMOTE

• Develop and execute a comprehensive technical training strategy for our SA, AIOM and Support teams, focusing on deep technical knowledge and practical application of Glean's solutions.
• Collaborate with technical leadership to integrate advanced technical concepts into training and coaching, aligning with technical competencies.
• Partner with Field Enablement functions to introduce role-specific onboarding content, ensuring new hires are equipped to understand and communicate Glean's technical value proposition effectively.
• Implement continuous learning programs that cover areas such as advanced product features, security, integration techniques, troubleshooting, and best practices.
• Develop and maintain a library of technical enablement resources, including technical documentation, best practice guides, and case studies demonstrating Glean's impact for the SA, AIOM, and Support teams.
• Work closely with the technical teams to understand their needs and develop content that supports their efforts in demonstrating technical value to customers.
• Partner with technical writing and the SA team to successfully train Glean’s managed implementation partners. 
• Monitor and analyze the effectiveness of technical enablement initiatives and use data to optimize and drive technical effectiveness.
• Facilitate training sessions for the technical teams on effectively leveraging advanced technical concepts and tools.

• 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support, or related role
• Experience in enablement is a plus!
• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience in technical training, technical enablement, or a similar role within a technical environment.
• Deep knowledge of or direct experience with LLMs/AI required. 
• You have experience with cloud environments such as GCP, AWS, or Azure, and are proficient in programming languages like Python or Java.
• You are familiar with API configurations and can effectively demonstrate technical functionalities to non-technical audiences.
• Excellent written and verbal communication skills.
• Strong project management and organizational skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency in content management systems and design software.
• Deep knowledge of technical processes and customer journey mapping.
• Ability to analyze data and use it to make informed decisions.

• This role is hybrid (4 days a week in our Mountain View or San Francisco office)

• Provide high-quality customer communication, technical troubleshooting, resolution, and follow-through for all assigned customer issues and inquiries, ensuring we meet or exceed all customer and internal SLA’s
• Assist customers with new product features & configurations along with onboarding new datasources and integrations into Glean to increase the content and knowledge for their users' search and assistant experience
• Educate customers on the use of Glean product features as needed
• Identify customer system health issues by analyzing key metrics and dashboards, then devising and executing a remediation plan while coordinating and updating the customer throughout
• Resolve customer-impacting alerts and drive customer change requests by coordinating activities with customer administrators
• Contribute to customer help articles and internal runbooks to improve overall support delivery
• Provide root cause analysis documents to explain high-impact incidents when needed
• Work closely with teams across Glean to drive product, process, and service improvements
• Please note that this role will support customers globally and we are flexible to have the work start time aligned to either US-East or US-West business hours

• Interpersonal skills:
  • Communication: professional presentation and interaction skills with both customers and internal teams
  • Project planning: plan and execute implementation of customer projects, including configuration and customization with integrations to SaaS-based systems
  • Self-motivated: proactive approach to delivering service to customers
  • Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
  • Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
  • Fluency English required, fluency in a foreign language a huge plus
  • CSM Experience in a product-led or SaaS company is a plus
• Technical skills:
  • Problem-solving: troubleshoot and identify the root cause of issues utilizing all elements of the technical stack from network, system, database, storage, and application through to the end-user device
  • Experience in at least one of the following disciplines: Customer Success Management, Support Engineering, Professional Services, Technical Project Management
  • Experience in a customer-facing role in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
  • Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure.
• Education & Experience:
  • Bachelor’s Degree with at least 3 years of industry experience or Masters with at least 1 year of industry experience.  We are hiring at all role levels, from junior to principal level.

• This role is hybrid (4 days a week in our Nashville office)