Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.

The successful candidate must be located in Lisbon and be able to clearly read, write, and communicate in English and French. 

If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.

How you'll make an impact:

• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).

• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.

• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.

• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.

• Manage, develop and deliver product service training directly to resellers and customers.

• Provide successful resolution to all customer complaints.

• Report escalating and severe concerns/issues to management.

• Preserve the confidentiality and security of customer data and information.

• Support Geotab global strategic initiatives.

What you'll bring to this role:

Why job seekers choose Geotab:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.

How you'll make an impact:

• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).

• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.

• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.

• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.

• Manage, develop and deliver product service training directly to resellers and customers.

• Provide successful resolution to all customer complaints.

• Report escalating and severe concerns/issues to management.

• Preserve the confidentiality and security of customer data and information.

• Support Geotab global strategic initiatives.

What you'll bring to this role:

Why job seekers choose Geotab:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Order Specialist who will ensure all customer orders are completed within strict SLAs and to the highest standard of satisfaction. In this role, you will act as a critical checkpoint for accuracy in the order cycle, utilizing Salesforce and carrier systems to manage everything from new device requests to complex migrations. If you love technology, have a meticulous eye for detail, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As an Order Specialist, your key area of responsibility will be facilitating the end-to-end order lifecycle with total precision. This includes processing warranty RMAs, managing rate plan changes (terminations, reactivations, and suspensions), and creating new customer accounts and databases. You will be responsible for maintaining strict service level agreements (SLAs) while documenting every step of the journey within Salesforce. You will need to work closely with internal departments such as Accounts Receivable, EFM Specialty, and Fulfillment, as well as Geotab’s various carrier and wireless partners.

To be successful in this role, you will be a highly organized communicator who thrives under pressure and can respond quickly to fast-changing priorities. You are a team player who is comfortable in a flat organization and can engage effectively with stakeholders at all levels. In addition, the successful candidate will have strong technical competence and analytical skills, specifically with the Google Suite (including X-lookups and pivot tables in Sheets) and CRM systems like Salesforce. You should possess a natural ability to identify customer needs, resolve complaints professionally, and manage multiple complex tasks simultaneously to ensure timely results.

How you'll make an impact:

• Receive and check incoming tickets for accuracy on all orders. 
• Maintain proper SLA’s for all interactions. 
• Provide assistance relating to the ordering process via chat, email, and phone calls.
• Collaborate with internal departments when needed on a case by case basis. (i.e geoorders, EFM Specialty, and Fulfillment)
• Process Warranty RMA Orders and Sales Returns for customers.
• Process Pro Active Automotive Alert - Flash Failure RMAs for Direct Customers and EFM. 
• Complete terminations, reactivations, suspensions, and other rate plan changes for supported customers. 
• Complete bulk orders for partners. 
• Complete Pilot requests for EFM. 
• Create accounts for new customers.
• Create new customer databases and add users.  
• Complete Partner Clean up and Migration Projects. 
• Manage devices in customers’ databases. 
• Collaborate with Accounts Receivable to complete partner transfers
• Locate products using software applications. 
• Keep records of all orders and document accurately what has been completed on all tickets. 
• Complete the ordering process for new devices, accessories and integrated products. 
• Enter order information into applicable order websites, create and update customers’ databases and document any changes made within the Salesforce case.
• Accurately update customer and partner account pages when necessary. 
• Learn, complete and understand ongoing new carrier processes as they are established, fleet management industry and overall usage of telematics within a particular vertical market.

What you'll bring to this role:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.

If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.

How you'll make an impact:

• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).

• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.

• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.

• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.

• Manage, develop and deliver product service training directly to resellers and customers.

• Provide successful resolution to all customer complaints.

• Report escalating and severe concerns/issues to management.

• Preserve the confidentiality and security of customer data and information.

• Support Geotab global strategic initiatives.

What you'll bring to this role:

Why job seekers choose Geotab:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.

If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.

How you'll make an impact:

• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).

• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.

• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.

• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.

• Manage, develop and deliver product service training directly to resellers and customers.

• Provide successful resolution to all customer complaints.

• Report escalating and severe concerns/issues to management.

• Preserve the confidentiality and security of customer data and information.

• Support Geotab global strategic initiatives.

What you'll bring to this role:

Why job seekers choose Geotab:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager (CSM) who will own a portfolio of SMB customers and manage it as a book of business, dedicated to driving measurable outcomes through value-based engagement and proactive guidance. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Customer Success Manager (CSM) your key area of responsibility will be delivering customer outcomes and maximizing net retention by ensuring a consistent, value-driven experience from onboarding through renewal and expansion. You will be responsible for the implementation of structured training and best-practice guidance, as well as managing the renewals pipeline and executing mitigation plans to reduce churn risk. You will also need to provide regular status reports on key customer metrics, including health, product adoption, and recurring revenue to ensure visibility across the organization. You will need to work closely with Geotab’s Product, Sales, Support, and Operations teams, as well as collaborate with global and cross-functional teams to deliver a consistent, high-quality customer experience.

To be successful in this role you will be a customer-centric self-starter with a growth mindset, possessing excellent communication, listening, and negotiation skills in English, Portuguese and, ideally, Spanish. In addition, the successful candidate will have strong analytical skills with an ability to interpret customer data, identify growth opportunities, and manage a portfolio of accounts in a dynamic, fast-paced environment. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you'll make an impact:

• Own the customer lifecycle for an assigned portfolio of accounts, ensuring a consistent, value-driven experience from onboarding through renewal and expansion.
• Deeply understand customer objectives by validating and documenting key business goals, defining success criteria, and building actionable success plans to achieve those outcomes.
• Lead onboarding, education, and enablement of new customers by delivering structured implementation, training, and best-practice guidance that drive rapid adoption and accelerate time-to-value, platform proficiency, and ongoing value realization.
• Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, becoming a strategic partner in their business.
• Conduct proactive, value-led customer engagements (e.g., success reviews, health checks) to drive adoption, retention, and account growth.
• Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted interventions to reduce risk and improve retention.
• Identify, qualify, and influence growth opportunities (upsell, cross-sell, referrals) in partnership with the Sales team.
• Own and proactively manage the renewals pipeline, identifying risks, driving renewal strategies, and securing timely renewals.
• Respond to and resolve customer inquiries and escalations related to product, contractual, and operational topics, coordinating internal resources as needed.
• Forecast, track, and report on key customer metrics, including health, product adoption, retention, NPS/CSAT, and recurring revenue.
• Act as the voice of the customer internally, providing structured feedback and insights to Product, Sales, Support, and Operations to influence roadmap and process improvements.
• Support local teams with contractual topics, strategic customer communications, and project-based initiatives.
• Collaborate effectively with global and cross-functional teams to deliver a consistent, high-quality customer experience and scalable success motions.
• Maintain accurate, up-to-date account records and activities in CRM and CS platforms to ensure visibility and coordination across teams.
• Leverage data and AI for product usage, customer health scores, and analytics to prioritize outreach, refine success plans, and drive adoption.
• Contribute to the continuous improvement of Customer Success playbooks, processes, and tooling based on frontline learnings.

What you'll bring to this role:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will support operations across multiple European markets. If you love technology and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Field Services Coordinator, your key area of responsibility will be managing complex service operations across borders and cultures. You will need to work closely with field technicians, customers, and internal teams like Logistics, Sales, and Customer Success, as well as communicate with third-party service partners.
To be successful in this role, you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results. In addition, the successful candidate will have strong analytical skills with an ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards.

How you'll make an impact:

• Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s).

• Act as the primary point of contact between field technicians, customers, and internal teams.

• Manage service requests, work orders, and ensure timely completion of field operations.

• Track and report on service KPIs, SLAs, and field performance metrics.

• Maintain accurate records in internal systems.

• Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience.

• Support coordination of third-party service partners and subcontractors.

• Identify process improvements to increase field service efficiency and customer satisfaction.

• Escalate technical issues to engineering or product teams as needed.

• Ensure compliance with local regulations, health & safety standards, and company policies.

What you'll bring to this role:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.

If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.

How you'll make an impact:

• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).

• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.

• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.

• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.

• Manage, develop and deliver product service training directly to resellers and customers.

• Provide successful resolution to all customer complaints.

• Report escalating and severe concerns/issues to management.

• Preserve the confidentiality and security of customer data and information.

• Support Geotab global strategic initiatives.

What you'll bring to this role:

Why job seekers choose Geotab: