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We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.
The successful candidate must be located in Lisbon and be able to clearly read, write, and communicate in English and French.
If you love technology, and are keen to join an industry leader — we would love to hear from you!
As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.
Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
Manage, develop and deliver product service training directly to resellers and customers.
Provide successful resolution to all customer complaints.
Report escalating and severe concerns/issues to management.
Preserve the confidentiality and security of customer data and information.
Support Geotab global strategic initiatives.
1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.
Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query.
Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
Professional-level communication in French to manage regional technical inquiries.
Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
Ready to apply?
Apply to Geotab
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab. If you love technology, and are keen to join an industry leader — we would love to hear from you!
As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.
Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
Manage, develop and deliver product service training directly to resellers and customers.
Provide successful resolution to all customer complaints.
Report escalating and severe concerns/issues to management.
Preserve the confidentiality and security of customer data and information.
Support Geotab global strategic initiatives.
1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.
Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query.
Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
Ready to apply?
Apply to Geotab
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Order Specialist who will ensure all customer orders are completed within strict SLAs and to the highest standard of satisfaction. In this role, you will act as a critical checkpoint for accuracy in the order cycle, utilizing Salesforce and carrier systems to manage everything from new device requests to complex migrations. If you love technology, have a meticulous eye for detail, and are keen to join an industry leader — we would love to hear from you!
As an Order Specialist, your key area of responsibility will be facilitating the end-to-end order lifecycle with total precision. This includes processing warranty RMAs, managing rate plan changes (terminations, reactivations, and suspensions), and creating new customer accounts and databases. You will be responsible for maintaining strict service level agreements (SLAs) while documenting every step of the journey within Salesforce. You will need to work closely with internal departments such as Accounts Receivable, EFM Specialty, and Fulfillment, as well as Geotab’s various carrier and wireless partners.
To be successful in this role, you will be a highly organized communicator who thrives under pressure and can respond quickly to fast-changing priorities. You are a team player who is comfortable in a flat organization and can engage effectively with stakeholders at all levels. In addition, the successful candidate will have strong technical competence and analytical skills, specifically with the Google Suite (including X-lookups and pivot tables in Sheets) and CRM systems like Salesforce. You should possess a natural ability to identify customer needs, resolve complaints professionally, and manage multiple complex tasks simultaneously to ensure timely results.
Ready to apply?
Apply to Geotab
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.
If you love technology, and are keen to join an industry leader — we would love to hear from you!
As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.
Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
Manage, develop and deliver product service training directly to resellers and customers.
Provide successful resolution to all customer complaints.
Report escalating and severe concerns/issues to management.
Preserve the confidentiality and security of customer data and information.
Support Geotab global strategic initiatives.
1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.
Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query.
Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
Ready to apply?
Apply to Geotab
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.
If you love technology, and are keen to join an industry leader — we would love to hear from you!
As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.
Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
Manage, develop and deliver product service training directly to resellers and customers.
Provide successful resolution to all customer complaints.
Report escalating and severe concerns/issues to management.
Preserve the confidentiality and security of customer data and information.
Support Geotab global strategic initiatives.
1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.
Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query.
Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
Ready to apply?
Apply to Geotab
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager (CSM) who will own a portfolio of SMB customers and manage it as a book of business, dedicated to driving measurable outcomes through value-based engagement and proactive guidance. If you love technology, and are keen to join an industry leader — we would love to hear from you!
As a Customer Success Manager (CSM) your key area of responsibility will be delivering customer outcomes and maximizing net retention by ensuring a consistent, value-driven experience from onboarding through renewal and expansion. You will be responsible for the implementation of structured training and best-practice guidance, as well as managing the renewals pipeline and executing mitigation plans to reduce churn risk. You will also need to provide regular status reports on key customer metrics, including health, product adoption, and recurring revenue to ensure visibility across the organization. You will need to work closely with Geotab’s Product, Sales, Support, and Operations teams, as well as collaborate with global and cross-functional teams to deliver a consistent, high-quality customer experience.
To be successful in this role you will be a customer-centric self-starter with a growth mindset, possessing excellent communication, listening, and negotiation skills in English, Portuguese and, ideally, Spanish. In addition, the successful candidate will have strong analytical skills with an ability to interpret customer data, identify growth opportunities, and manage a portfolio of accounts in a dynamic, fast-paced environment. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.
Ready to apply?
Apply to Geotab
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will support operations across multiple European markets. If you love technology and are keen to join an industry leader — we would love to hear from you!
As a Field Services Coordinator, your key area of responsibility will be managing complex service operations across borders and cultures. You will need to work closely with field technicians, customers, and internal teams like Logistics, Sales, and Customer Success, as well as communicate with third-party service partners.
To be successful in this role, you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results. In addition, the successful candidate will have strong analytical skills with an ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards.
Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s).
Act as the primary point of contact between field technicians, customers, and internal teams.
Manage service requests, work orders, and ensure timely completion of field operations.
Track and report on service KPIs, SLAs, and field performance metrics.
Maintain accurate records in internal systems.
Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience.
Support coordination of third-party service partners and subcontractors.
Identify process improvements to increase field service efficiency and customer satisfaction.
Escalate technical issues to engineering or product teams as needed.
Ensure compliance with local regulations, health & safety standards, and company policies.
Exceptional verbal and written fluency in English and German is required, with professional level proficiency in Polish or Dutch preferred.
2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role.
Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset.
Post-secondary education in a technical, logistics, or business-related field (or equivalent experience)
Familiarity with vehicle electrical systems and hardware installation processes.
Ability to read and interpret technical documentation and installation guides.
Proficiency with service management platforms.
Comfortable using data and reporting tools to track service performance.
Comfortable integrating AI usage in the daily duties.
Exceptional organizational and time management skills — ability to manage multiple priorities across different markets and time zones.
Strong communication skills — able to coordinate effectively with diverse, cross-functional, and multicultural teams.
Detail-oriented with a proactive, solution-driven mindset.
Ability to work autonomously in a fast-paced, remote environment.
Customer-centric approach with a strong sense of accountability.
This position is location-flexible within Europe. Candidates will not necessarily be based in the country they support.
Ready to apply?
Apply to Geotab
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will support operations across multiple European markets. If you love technology and are keen to join an industry leader — we would love to hear from you!
As a Field Services Coordinator, your key area of responsibility will be managing complex service operations across borders and cultures. You will need to work closely with field technicians, customers, and internal teams like Logistics, Sales, and Customer Success, as well as communicate with third-party service partners.
To be successful in this role, you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results. In addition, the successful candidate will have strong analytical skills with an ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards.
Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s).
Act as the primary point of contact between field technicians, customers, and internal teams.
Manage service requests, work orders, and ensure timely completion of field operations.
Track and report on service KPIs, SLAs, and field performance metrics.
Maintain accurate records in internal systems.
Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience.
Support coordination of third-party service partners and subcontractors.
Identify process improvements to increase field service efficiency and customer satisfaction.
Escalate technical issues to engineering or product teams as needed.
Ensure compliance with local regulations, health & safety standards, and company policies.
Exceptional verbal and written fluency in English and Portuguese is required.
Professional level proficiency in an additional EU language is preferred (Spanish or Dutch); other EU languages will also be considered.
2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role.
Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset.
Post-secondary education in a technical, logistics, or business-related field (or equivalent experience)
Familiarity with vehicle electrical systems and hardware installation processes.
Ability to read and interpret technical documentation and installation guides.
Proficiency with service management platforms.
Comfortable using data and reporting tools to track service performance.
Comfortable integrating AI usage in the daily duties.
Exceptional organizational and time management skills — ability to manage multiple priorities across different markets and time zones.
Strong communication skills — able to coordinate effectively with diverse, cross-functional, and multicultural teams.
Detail-oriented with a proactive, solution-driven mindset.
Ability to work autonomously in a fast-paced, remote environment.
Customer-centric approach with a strong sense of accountability.
This position is location-flexible within Europe. Candidates will not necessarily be based in the country they support.
Ready to apply?
Apply to Geotab
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will support operations across multiple European markets. If you love technology and are keen to join an industry leader — we would love to hear from you!
As a Field Services Coordinator, your key area of responsibility will be managing complex service operations across borders and cultures. You will need to work closely with field technicians, customers, and internal teams like Logistics, Sales, and Customer Success, as well as communicate with third-party service partners.
To be successful in this role, you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results. In addition, the successful candidate will have strong analytical skills with an ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards.
Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s).
Act as the primary point of contact between field technicians, customers, and internal teams.
Manage service requests, work orders, and ensure timely completion of field operations.
Track and report on service KPIs, SLAs, and field performance metrics.
Maintain accurate records in internal systems.
Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience.
Support coordination of third-party service partners and subcontractors.
Identify process improvements to increase field service efficiency and customer satisfaction.
Escalate technical issues to engineering or product teams as needed.
Ensure compliance with local regulations, health & safety standards, and company policies.
2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role.
Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset.
Post-secondary education in a technical, logistics, or business-related field (or equivalent experience)
Familiarity with vehicle electrical systems and hardware installation processes.
Ability to read and interpret technical documentation and installation guides.
Proficiency with service management platforms.
Comfortable using data and reporting tools to track service performance.
Comfortable integrating AI usage in the daily duties.
Exceptional organizational and time management skills — ability to manage multiple priorities across different markets and time zones.
Strong communication skills — able to coordinate effectively with diverse, cross-functional, and multicultural teams.
Detail-oriented with a proactive, solution-driven mindset.
Ability to work autonomously in a fast-paced, remote environment.
Customer-centric approach with a strong sense of accountability.
This position is location-flexible within Europe. Candidates will not necessarily be based in the country they support.
Ready to apply?
Apply to Geotab
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.
If you love technology, and are keen to join an industry leader — we would love to hear from you!
As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.
Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
Manage, develop and deliver product service training directly to resellers and customers.
Provide successful resolution to all customer complaints.
Report escalating and severe concerns/issues to management.
Preserve the confidentiality and security of customer data and information.
Support Geotab global strategic initiatives.
1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.
Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query.
Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
Ready to apply?
Apply to Geotab
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