Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Lead Inside Sales who will serve as a high-performance "Player-Coach," driving UK market expansion through personal customer acquisition while providing the strategic guidance and mentorship necessary to elevate the team’s collective performance. The role acts as the bridge between individual excellence and team-wide success, leading by example to uphold Geotab’s standards of sales excellence. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Lead Inside Sales, your key area of responsibility will be owning and exceeding a personal sales quota by identifying, negotiating, and closing new business opportunities within the UK SMB market. You will be responsible for maintaining a robust, accurate pipeline of new business while delivering frequent, data-driven reporting on team performance and market trends. You will need to work closely with the Associate Director to identify training gaps and resource needs, as well as collaborate on innovative strategies to improve team productivity. 

To be successful in this role you will be a natural mentor with the desire to transition into formal sales management and have the ability to deliver expert-level demonstrations of the Geotab suite. In addition, the successful candidate will have strong analytical and territory management skills with an ability to translate SaaS features into high-value business solutions for prospective clients. The successful candidate will also be able to master the Geotab portfolio and articulate the ROI of telematics and fleet management solutions.

How you'll make an impact:

• Own and exceed a personal sales quota by identifying, negotiating, and closing new business opportunities within the UK SMB market.

• Partner with the Associate Director to identify training gaps and resource needs; collaborate on innovative strategies to improve team productivity. 

• Maintain a robust, accurate pipeline of new business while delivering frequent, data-driven reporting on team performance and market trends. 

• Deliver expert-level demonstrations of the Geotab suite, translating SaaS features into high-value business solutions for prospective clients.

What you'll bring to this role:

• Substantial experience in B2B full-cycle sales, specifically within the SaaS/Cloud Computing sector.

• Proven track record of winning new customers and consistently hitting or exceeding personal revenue targets. 

• Bachelor’s degree or equivalent professional experience in a high-pressure sales environment. 

• Deep knowledge of the UK SMB landscape and strong territory management skills. 

• Proficiency in recognized sales methodologies (e.g., SPIN, Challenger, or Gap Selling) with a consultative approach. 

• Excellent communication skills, with a background in Marketing or Communications considered a plus. 

• Leadership intuition with experience mentoring junior representatives.

Why job seekers choose Geotab:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager (CSM) who will own a portfolio of SMB customers and manage it as a book of business, dedicated to driving measurable outcomes through value-based engagement and proactive guidance. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Customer Success Manager (CSM) your key area of responsibility will be delivering customer outcomes and maximizing net retention by ensuring a consistent, value-driven experience from onboarding through renewal and expansion. You will be responsible for the implementation of structured training and best-practice guidance, as well as managing the renewals pipeline and executing mitigation plans to reduce churn risk. You will also need to provide regular status reports on key customer metrics, including health, product adoption, and recurring revenue to ensure visibility across the organization. You will need to work closely with Geotab’s Product, Sales, Support, and Operations teams, as well as collaborate with global and cross-functional teams to deliver a consistent, high-quality customer experience.

To be successful in this role you will be a customer-centric self-starter with a growth mindset, possessing excellent communication, listening, and negotiation skills in English, Portuguese and, ideally, Spanish. In addition, the successful candidate will have strong analytical skills with an ability to interpret customer data, identify growth opportunities, and manage a portfolio of accounts in a dynamic, fast-paced environment. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you'll make an impact:

• Own the customer lifecycle for an assigned portfolio of accounts, ensuring a consistent, value-driven experience from onboarding through renewal and expansion.
• Deeply understand customer objectives by validating and documenting key business goals, defining success criteria, and building actionable success plans to achieve those outcomes.
• Lead onboarding, education, and enablement of new customers by delivering structured implementation, training, and best-practice guidance that drive rapid adoption and accelerate time-to-value, platform proficiency, and ongoing value realization.
• Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, becoming a strategic partner in their business.
• Conduct proactive, value-led customer engagements (e.g., success reviews, health checks) to drive adoption, retention, and account growth.
• Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted interventions to reduce risk and improve retention.
• Identify, qualify, and influence growth opportunities (upsell, cross-sell, referrals) in partnership with the Sales team.
• Own and proactively manage the renewals pipeline, identifying risks, driving renewal strategies, and securing timely renewals.
• Respond to and resolve customer inquiries and escalations related to product, contractual, and operational topics, coordinating internal resources as needed.
• Forecast, track, and report on key customer metrics, including health, product adoption, retention, NPS/CSAT, and recurring revenue.
• Act as the voice of the customer internally, providing structured feedback and insights to Product, Sales, Support, and Operations to influence roadmap and process improvements.
• Support local teams with contractual topics, strategic customer communications, and project-based initiatives.
• Collaborate effectively with global and cross-functional teams to deliver a consistent, high-quality customer experience and scalable success motions.
• Maintain accurate, up-to-date account records and activities in CRM and CS platforms to ensure visibility and coordination across teams.
• Leverage data and AI for product usage, customer health scores, and analytics to prioritize outreach, refine success plans, and drive adoption.
• Contribute to the continuous improvement of Customer Success playbooks, processes, and tooling based on frontline learnings.

What you'll bring to this role:

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager who will drive measurable outcomes for our SMB customers by owning the end-to-end lifecycle, ensuring high product adoption, and maximizing net revenue retention through value-based engagement. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Customer Success Manager, your key area of responsibility will be managing a dedicated portfolio of accounts as your own book of business, from structured onboarding to proactive renewals. You will validate customer business goals to build actionable success plans, monitor health indicators to mitigate churn, and identify growth opportunities to expand Geotab’s footprint. You will need to work closely with the Sales, Product, and Support teams, as well as collaborate with international colleagues to deliver a consistent, scalable customer experience.

To be successful in this role you will be a proactive, customer-centric communicator with a "can-do" mindset and the ability to conduct strategic, value-led conversations with SMB stakeholders. In addition, the successful candidate will have strong analytical skills to interpret usage data, experience navigating commercial motions like contract negotiations, and a methodical approach to managing a high volume of accounts in a fast-paced SaaS or IoT environment.

How you'll make an impact:

• Own the customer lifecycle for an assigned portfolio of accounts, ensuring a consistent, value-driven experience from onboarding through renewal and expansion.
• Deeply understand customer objectives by validating and documenting key business goals, defining success criteria, and building actionable success plans to achieve those outcomes.
• Lead onboarding, education, and enablement of new customers by delivering structured implementation, training, and best-practice guidance that drive rapid adoption and accelerate time-to-value, platform proficiency, and ongoing value realization.
• Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, becoming a strategic partner in their business.
• Conduct proactive, value-led customer engagements (e.g., success reviews, health checks) to drive adoption, retention, and account growth.
• Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted interventions to reduce risk and improve retention.
• Identify, qualify, and influence growth opportunities (upsell, cross-sell, referrals) in partnership with the Sales team.
• Own and proactively manage the renewals pipeline, identifying risks, driving renewal strategies, and securing timely renewals.
• Respond to and resolve customer inquiries and escalations related to product, contractual, and operational topics, coordinating internal resources as needed.
• Forecast, track, and report on key customer metrics, including health, product adoption, retention, NPS/CSAT, and recurring revenue.
• Act as the voice of the customer internally, providing structured feedback and insights to Product, Sales, Support, and Operations to influence roadmap and process improvements.
• Support local teams with contractual topics, strategic customer communications, and project-based initiatives.
• Collaborate effectively with global and cross-functional teams to deliver a consistent, high-quality customer experience and scalable success motions.
• Maintain accurate, up-to-date account records and activities in CRM and CS platforms to ensure visibility and coordination across teams.
• Leverage data and AI for product usage, customer health scores, and analytics to prioritize outreach, refine success plans, and drive adoption.
• Contribute to the continuous improvement of Customer Success playbooks, processes, and tooling based on frontline learnings.
  

What you'll bring to this role: