CLIENT ENGAGEMENT SPECIALIST

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest rare disease data sets. For more information, please visit www.genedx.com. 

This is a full-time, on-site position in Gaithersburg, MD

Summary  

We operate with the conviction that what is best for our customers (patients, their families, and the clinicians, payers, and partners who serve them) must be embedded in every aspect of our work. 

At GeneDx, we believe: 

• Genomic information has broad utility, and every person should have access to their genome delivered expertly, ethically, and responsibly -- to guide health decisions throughout life. 
• The transition from hypothesis-based to genome-guided healthcare will improve outcomes for patients and the healthcare system, that benefit society as a whole.  
• Genomics will radically transform therapeutic development, bringing better therapies to patients faster, and patients should control and can direct the use of their genomic information to benefit both themselves and advance scientific understanding that helps others.   
   

In support of these beliefs, we value:  

• Openness, Accountability, Simplicity, Curiosity, Rigor, Efficiency, Equitability, Integrity, Humility, and Bravery. 
   

Through this value system we aim to revolutionize healthcare and change lives by unlocking the answers from within, bringing better health from genomics to patients around the world.  
 

More about the role  

The Client Engagement Specialist will provide exceptional customer service, and laboratory related communication regarding specimen submissions. This also includes releasing results to healthcare professionals, and their patients. As well as, handling all customer service contact received by telephone and/or electronically.  

Job Responsibilities 

• Provide exceptional customer service to patients and healthcare providers 
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. 
• Understanding of healthcare regulations and compliance requirements to ensure all activities are conducted in accordance with established protocols. 
• Ensure accuracy in entering and maintaining patient information and handling medical documentation. 
• Ability to communicate effectively with patients, healthcare providers, and team members both verbally and in writing. 
• Answer incoming calls and respond to inquiries promptly and professionally 
• Place client supply orders and arrange for medical kit shipments 
• Review and manage consent forms, medical hold forms, faxes, and work in inbound and outbound queues 
• Utilize medical terminology for clear communication with patients and healthcare professionals 
• Report laboratory results following established protocols and assist clients with test requirements, specimen submission, and other laboratory policies and procedures 
• Analyze and resolve customer concerns or issues effectively by utilizing appropriate resources. 
• Work with clients for missing information such as insurances, ICD 10/CPT, notes, consents, and demographics 
• Collaborate with other team members to ensure a seamless customer experience 
• Provide client education/reeducation regarding general billing and non-billing related issues as needed 

 People Manager 

• No  

Education, Experience, and Skills 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of medical terminology to effectively communicate with patients and healthcare providers 
• Strong data entry skills with a high level of accuracy and attention to detail 
• Excellent phone etiquette and interpersonal skills to provide outstanding customer service 
• Ability to communicate clearly and effectively 
• Passionate about providing excellent customer service in the healthcare industry 
• Must be able to multi-task in a fast-paced environment 
• Ability to handle stressful or difficult situations with the ability to deescalate calmly and professionally 
• Comfortable interacting with technical staff and other departments 
• Driven and focus minded to work within a remote setting

Preferred 

• 1-3 years clinical laboratory, physician’s office, and/or healthcare, insurance and/or billing customer service experience 
• Bilingual preferred

Competencies 

Mathematical, computer, reasoning, and language skills at the professional level. 

 Certificates, Licenses, Registrations 

• None  

Work Environment 

This is a fully onsite position. The employee will work from our office location in Gaithersburg, MD five days per week. Work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Standard office equipment including computer, phone, and video conferencing tools are used. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include: 

• Sitting for extended periods (up to 8 hours per day) 
• Repetitive use of hands and fingers for typing and mouse operation 
• Visual acuity for reading computer screens and documents 
• Ability to communicate effectively via phone and video calls 
• Occasional lifting of up to 10 pounds (office supplies, equipment) 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 
 
Acknowledgements 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.     

Summary  

GeneDx is seeking a high-performing, strategically minded Strategic Account Director (SAD) to drive growth in the Neonatal Intensive Care Unit (NICU) market. This role is ideal for someone with experience in hospital-based sales or genomics, who excels at consultative selling, navigating complex hospital environments, and promoting rapid adoption of genomic testing. This role reports to the Regional Sales Director.  

As an SAD, you will serve as the face of GeneDx in your territory—working directly with neonatologists, hospitalists, genetic counselors, and NICU teams. You will help ensure critically ill newborns have access to timely, actionable genetic insights while executing regional sales strategies developed with your Regional Sales Director.  

Territory  - Mid South (Alabama, Tennessee, Kentucky, Mississippi)

Travel as needed, including some weekends, evenings, or overnights for conferences, meetings, or special events. Expectation for ~75% travel or field time.  

Job Responsibilities 

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with hospital-based NICU teams.   

• Serve as the primary account contact for neonatologists, hospitalists, head nurse and clinical staff within the NICU.   

• Deliver tailored, consultative sales presentations to communicate the value of rapid genomic testing for critically ill newborns.   

• Collaborate with the relevant Directors of Health Systems to engage hospital leadership where needed to drive optimal utilization of rapid genome sequencing. 

• Coordinate with any relevant sales channels representatives (specialty RAEs or otherwise) where needed to garner access and advocacy for NICU sequencing. 

• Coordinate and execute both in-person and virtual hospital engagements.   

• Collaborate with cross-functional teams to ensure smooth onboarding, test ordering, and timely result delivery.   

• Lead educational initiatives for NICU teams, including hospital presentations, conferences, and clinical meetings.  

• Stay current on NICU workflows, clinical guidelines, product offerings, and competitive landscape.  

• Effectively pull metrics and case studies for NICU clients to continuously monitor utilization and impact to reinforce the use case of rWGS.  

• Maintain high field presence and relationship with clients.   

• Meet or exceed assigned sales targets, KPIs, and activity metrics.  

• Document opportunities, interactions, and updates in CRM, maintaining a robust clinician development pipeline.  

• Actively embody and encourage GeneDx cultural principles.  

• Demonstrate accountability, strong work ethic, and team-first mentality.  

Education, Experience, and Skills 

• Bachelor’s degree required.  

• 5 - 7 years in healthcare or hospital-based sales, preferably NICU or genetics-focused.  

• Strong technical aptitude and ability to manage multiple offerings and clinical opportunities.  

• Must have a valid driver’s license.  

• Able to work independently and manage time and territory effectively.  
• Proficient in Microsoft Office.  

Work Environment 

• This is a hybrid position requiring both in-office and remote work. The employee will work remotely from a home office or other suitable location with reliable high-speed internet access. In-office work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Remote work is performed in a climate-controlled environment. Standard office equipment including computer, phone, and video conferencing tools are used in both settings. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role with physical demands including: 

• Sitting for extended periods (up to 8 hours per day) 

• Repetitive use of hands and fingers for typing and mouse operation 

• Visual acuity for reading computer screens and documents 

• Ability to communicate effectively in person, by phone, and via video 

• Occasional standing, walking, and reaching for files or supplies 

• Occasional lifting of up to 15 pounds (files, office supplies, equipment) 

• Ability to commute to office location as required 
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


#LI-REMOTE
 

Summary  

GeneDx is seeking a high-performing, strategically minded Strategic Account Director (SAD) to drive growth in the Neonatal Intensive Care Unit (NICU) market. This role is ideal for someone with experience in hospital-based sales or genomics, who excels at consultative selling, navigating complex hospital environments, and promoting rapid adoption of genomic testing. This role reports to the Regional Sales Director.  

As an SAD, you will serve as the face of GeneDx in your territory—working directly with neonatologists, hospitalists, genetic counselors, and NICU teams. You will help ensure critically ill newborns have access to timely, actionable genetic insights while executing regional sales strategies developed with your Regional Sales Director.  

Territory  - West Texas

Travel as needed, including some weekends, evenings, or overnights for conferences, meetings, or special events. Expectation for ~75% travel or field time.   

Job Responsibilities 

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with hospital-based NICU teams.   

• Serve as the primary account contact for neonatologists, hospitalists, head nurse and clinical staff within the NICU.   

• Deliver tailored, consultative sales presentations to communicate the value of rapid genomic testing for critically ill newborns.   

• Collaborate with the relevant Directors of Health Systems to engage hospital leadership where needed to drive optimal utilization of rapid genome sequencing. 

• Coordinate with any relevant sales channels representatives (specialty RAEs or otherwise) where needed to garner access and advocacy for NICU sequencing. 

• Coordinate and execute both in-person and virtual hospital engagements.   

• Collaborate with cross-functional teams to ensure smooth onboarding, test ordering, and timely result delivery.   

• Lead educational initiatives for NICU teams, including hospital presentations, conferences, and clinical meetings.  

• Stay current on NICU workflows, clinical guidelines, product offerings, and competitive landscape.  

• Effectively pull metrics and case studies for NICU clients to continuously monitor utilization and impact to reinforce the use case of rWGS.  

• Maintain high field presence and relationship with clients.   

• Meet or exceed assigned sales targets, KPIs, and activity metrics.  

• Document opportunities, interactions, and updates in CRM, maintaining a robust clinician development pipeline.  

• Actively embody and encourage GeneDx cultural principles.  

• Demonstrate accountability, strong work ethic, and team-first mentality.  

Education, Experience, and Skills 

• Bachelor’s degree required.  

• 5 - 7 years in healthcare or hospital-based sales, preferably NICU or genetics-focused.  

• Strong technical aptitude and ability to manage multiple offerings and clinical opportunities.  

• Must have a valid driver’s license.  

• Able to work independently and manage time and territory effectively.  
• Proficient in Microsoft Office.  

Work Environment 

• This is a hybrid position requiring both in-office and remote work. The employee will work remotely from a home office or other suitable location with reliable high-speed internet access. In-office work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Remote work is performed in a climate-controlled environment. Standard office equipment including computer, phone, and video conferencing tools are used in both settings. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role with physical demands including: 

• Sitting for extended periods (up to 8 hours per day) 

• Repetitive use of hands and fingers for typing and mouse operation 

• Visual acuity for reading computer screens and documents 

• Ability to communicate effectively in person, by phone, and via video 

• Occasional standing, walking, and reaching for files or supplies 

• Occasional lifting of up to 15 pounds (files, office supplies, equipment) 

• Ability to commute to office location as required 
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


#LI-REMOTE
 

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Territory:  Maryland

SUMMARY:

GeneDx is seeking a high-performing and strategically minded Regional Account Executive (RAE) to lead growth efforts in their territory. This field sales role is ideal for someone with deep experience in healthcare sales or clinical genomics, who excels at consultative selling, navigating complex provider environments, and driving business forward. This role reports to the Regional Sales Director.

As an RAE, you’ll play a critical role in advancing our mission by expanding access to GeneDx’s advanced genetic testing services. You will serve as the face of GeneDx in your territory—building strong provider relationships, identifying new opportunities, and serving as a trusted resource to physicians, genetic counselors, and their staff. You will work directly with your leader, a Regional Sales Director, to fully execute the sales strategies to drive adoption of genetic testing in your territory.

TERRITORY:

Travel as needed, including some required weekends, evenings, and overnights to attend conferences, meetings, or special events, etc. Expectation for field time is 4.5 days a week.

RESPONSIBILITIES:

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing accounts.
• Serve as the first line of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelors degree required.
• 3+ years in healthcare sales, preferably in a physician sales/services environment or 2+ years of experience as a genetic counselor.
• Possess a keen technical aptitude and ability to promote multiple service offerings and manage multiple business opportunities at any given time.
• Must have a valid driver's license.
• Able to work independently and successfully manage time and territory activities. 
• Proficient in Microsoft Office.

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Important: This position requires a four-day, 10-hour work schedule with shifts ranging from Tuesday through Friday and including Saturdays. Standard weekday hours are 9:00 AM to 7:30 PM, while Saturday hours are 10:00 AM to 8:30 PM including a pay shift differential.

Summary

The Accessioner I is responsible for the receiving and accessioning of all patient specimens, and following established policies and procedures, in a professional manner.

Job Responsibilities

• Learns and follows the established standard operating procedures for sample handling and record keeping.
• Receives and triages patient specimens.
• Assigns each specimen an accession number and creates a patient chart.
• Enters patient information into LIMS database, with strict adherence to HIPPA laws.
• Transports all accessioned specimens to the DNA extraction team and/or cell culture team, as appropriate.
• Label patient documents with barcode for later scanning of patient charts through OnBase.
• Identify problems that may adversely affect test performance, takes authorized corrective action, and notifies key individuals.
• Adhere to quality control policies and documents all quality control activities.
• Additional duties maybe assigned.

Education, Experience, and Skills

• High School diploma or equivalent is required. 
  • AS or BS degree in chemistry, biology, or related science field preferred.
• Strong computer and typing skills (a Typing Test will be required).
• Attention to detail and accuracy are critical.
• Ability to work well independently and within a team.
• Ability to work in a high volume, fast paced work environment.
• Data Entry experience preferred.

Physical Demands

• Ability to stand, walk, and sit for extended periods.

Work Environment 

• Work is primarily performed in an office setting with a typical climate-controlled environment.
• Occasional exposure to manufacturing or warehouse areas, which may involve loud noises, dust, and varying temperatures.

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

This is an on-site position in Gaithersburg, MD, and the available shift is 11:30 am-8 pm ET 

The Billing Support Specialist I is an entry-level position responsible for providing outstanding customer service to patients and healthcare providers regarding billing inquiries. This role supports the billing team by managing client and patient questions, resolving payment issues, and ensuring accurate data entry. The ideal candidate is detail-oriented, eager to learn, and passionate about helping others in a healthcare setting.  

Job Responsibilities 

• Respond to patient and provider billing inquiries via phone and email, ensuring prompt and professional service. 
• Participate in a rotational schedule, alternating between managing inbound calls and handling emails, tickets, outbound calls, and problem resolution. 
• Enter and maintain accurate patient information in billing systems. 
• Review and process forms, including medical hold forms and faxes, and manage inbound/outbound queues. 
• Investigate and resolve basic billing discrepancies, process payments, refunds, and adjustments. 
• Maintain detailed records of customer interactions and transactions. 
• Collaborate with finance and customer service teams to support seamless billing operations. 
• Educate clients on general billing-related issues as needed. 
• Contact clients and insurance companies to obtain information for prior authorization and claim submission. 
• Navigate various payor types, including commercial/private payors, Medicare, and Medicaid. 
• Identify opportunities for process improvements and contribute ideas to enhance billing procedures. 

 People Manager  

• No 

 Education, Experience, and Skills  

• High school diploma or equivalent required; associate degree in a related field preferred. 
• Basic knowledge of medical terminology (training provided). 
• Strong data entry skills with attention to detail and accuracy. 
• Excellent phone etiquette and interpersonal skills. 
• Ability to communicate clearly and effectively, both verbally and in writing. 
• Passion for providing excellent customer service in the healthcare industry. 
• Ability to multitask in a fast-paced environment. 
• Calm and professional approach to stressful or difficult situations. 
• Comfortable working in a remote setting. 
• Proficiency in Microsoft Office; experience with billing software (Xifin, Careviso) and Salesforce is a plus. 
• Ability to work independently and as part of a team. 
• High level of empathy and customer service orientation. 

Preferred: 

• 1 year of experience in a billing, customer support, or healthcare setting is a plus. 
• Bilingual skills are a plus. 

 Certificates, Licenses, Registrations 

• None 

Work Environment 

This is a fully onsite position. The employee will work from our office location in Gaithersburg, MD five days per week. Work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Standard office equipment, including computer, phone, and video conferencing tools are used. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role with physical demands, including: 

• Sitting for extended periods (up to 8 hours per day) 
• Repetitive use of hands and fingers for typing and mouse operation 
• Visual acuity for reading computer screens and documents 
• Ability to communicate effectively in person, by phone, and via video 
• Occasional standing, walking, and reaching for files or supplies 
• Occasional lifting of up to 15 pounds (files, office supplies, equipment) 
• Ability to commute to the office location as required 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

SUMMARY:

GeneDx is seeking a high-performing, strategically minded Regional Sales Director (RSD) to lead a sales team to execute sales goals across a defined region. This pivotal leadership role is ideal for a seasoned professional with deep experience in healthcare sales and leadership, clinical genomics, or diagnostics—someone who thrives in consultative selling, strategic planning, and coaching high-performing teams.

REGION:  South Central

As an RSD, you will be responsible for driving regional performance, supporting your team in cultivating strong provider relationships, and ensuring successful adoption of GeneDx’s advanced genetic testing solutions. You’ll serve as a key leader in the field, guiding and mentoring a team of sales representatives while working in close partnership with the Area Sales Director to execute strategic initiatives, expand market presence, and exceed sales goals.

RESPONSIBILITIES:

• Drive Regional Growth: Achieve and exceed regional sales goals by developing and executing strategic business plans that align with GeneDx’s broader commercial objectives.
• Team Leadership & Development: Recruit, hire, train, and coach a high-performing team of Regional Account Executives (RAEs). Provide ongoing mentorship and professional development opportunities to support team success.
• Field Engagement & Coaching: Spend significant time in the field alongside RAEs to assess needs, review objectives, and provide strategic guidance. Deliver in-the-moment coaching and feedback to continuously improve performance.
• Performance Management: Set clear expectations and performance benchmarks for the team. Monitor results, conduct regular performance reviews, and implement corrective action plans when needed.
• Operational Oversight: Manage the region’s budget responsibly, ensuring a strong return on investment for all expenditures. Analyze regional performance data to inform resource allocation and planning.
• Cross-Functional Collaboration: Partner closely with internal stakeholders across Marketing, Training, Market Access, Client Experience, and Enterprise teams to align field efforts and drive consistent execution.
• Onboarding & Training: Lead regional team meetings, facilitate ongoing training sessions, and actively participate in onboarding new hires to ensure a seamless integration into the GeneDx culture and sales process.
• Market Expertise: Maintain a high level of knowledge of GeneDx’s products, competitive landscape, and market dynamics to effectively position offerings and support team strategy.
• Cultural Leadership: Model and promote GeneDx’s core cultural principles—embrace change, communicate openly and empathetically, act with integrity, be bold and brave, and drive forward with purpose.
• Agility & Growth Mindset: Demonstrate personal agility by adjusting style and approach as needed. Commit to continuous self-development and professional learning.
• Team-First Mentality: Exhibit accountability, a strong work ethic, and a collaborative spirit that fosters team cohesion and shared success.
• Administrative Excellence: Meet expectations and deadlines for all projects, reporting, and administrative responsibilities in a timely and organized manner.

Qualifications:

• Degree in business, marketing, sciences or related field.
• 8-10 years’ experience in a relevant industry/commercial environment as a sales professional and sales leader.
• Knowledge of, and experience in, the Diagnostics/Genetics/Genomics industry strongly preferred
• Experience within complex selling environments with payer reimbursement knowledge and ability to prioritize and align organizational goals and objectives with selling processes
• Must live within the region they support
• Must have a valid Driver License and a vehicle to use for work on a daily basis
• Ability to quickly learn technical and disease state information
• Excels in a rapidly changing, competitive environment
• Demonstrates excellent written and verbal skills
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Ability to travel 40-60%, including possibly nights or weekends to attend conferences, meetings, special events, etc.

#LI-REMOTE

At GeneDx (Nasdaq: WGS), we don’t just diagnose rare diseases — we redefine what’s possible in precision medicine. ​ With one of the world’s largest, rare disease datasets, we turn genomic data into answers that change lives and accelerate discovery. ​ Patients and families around the world are counting on us to lead with bold ideas, relentless focus, and drive to end the diagnostic odyssey. ​ Visit www.genedx.com to learn how we’re making precision medicine the global standard of care. ​

Summary
The Genetic Counseling Assistant I (GCAI) may support any number of functions including but not limited to the daily execution of genetic test order review, hold review and management, and provision of support to the patient counseling team. ​ Responsibilities include evaluating test appropriateness, resolving order issues, facilitating test setup in alignment with established protocols, and coordination of care for patients undergoing genetic counseling. ​ With a focus on operational accuracy, client communication, and system fluency, the role contributes to efficient test utilization and supports the genetic counseling services provided by the laboratory. ​ The GCAI collaborates closely with genetic counselors and supervisory staff to escalate complex cases and maintain procedural consistency across platforms and client interactions. 

Important: Must be able to work an alternate shift: Sunday - Thursday (1:30-10:00pm ET) OR Tuesday - Saturday (8am - 4:30pm ET). Shift pay differential for evening and weekend hours.

Job Responsibilities

• Maintain working knowledge of systems used for test ordering, setup, and appointment scheduling. ​
• Seek guidance when encountering novel scenarios and escalate complex or atypical cases to supervisors or genetic counselors as appropriate. ​
• Meet or exceed productivity standards as assigned by the team lead. ​
• Perform other duties as assigned to support the team or department. ​
• Review genetic test orders to verify completeness, accuracy, and appropriateness to prevent redundant or unnecessary testing. ​
• Facilitate test setup by linking appropriate relative samples and positive controls and performing related configuration tasks. ​
• Accurately document order details and updates into internal systems to support downstream test processing. ​
• Identify issues and place tests on hold for downstream processing. ​
• Notify clients of issues, explain discrepant or missing information, and document resolution steps. ​
• Respond to patient and provider inquiries regarding holds via phone and email with professionalism and clarity. ​
• Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting. ​
• Process incoming referrals and coordinate patient scheduling to ensure timely access to genetic counseling and a seamless patient experience. ​
• Support the Patient Counseling Team with follow-up tasks related to counseling workflows and address select test holds to prevent delays in testing and reporting. ​

Education, Experience, and Skills ​

• Bachelor's degree required; preferred disciplines include Biology, Medical Technology, Healthcare, or a related scientific field. ​
• Ability to work independently and collaboratively, with strong verbal and written communication skills and high proficiency in Microsoft Office 365 applications. ​
• Demonstrate professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication. ​
• Foundational knowledge about Genetic Counseling Assistance is preferred but not required. ​

Physical Demands

• Prolonged periods of sitting or working at a computer in a home office environment. ​
• Occasional need to lift or move materials or equipment weighing up to 20 pounds during travel or team visits. ​

Work Environment

• Frequent use of digital communication platforms (e.g., video conferencing, email, collaboration tools). ​
• Ability to focus and manage complex tasks in a remote setting with multiple concurrent priorities. ​
• May require occasional travel to laboratory sites, corporate offices, or conferences (typically <10%).

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

This is a hybrid role requiring 2-3 days onsite in Gaithersburg, MD

The Procurement Specialist is a professional role responsible for independently managing and executing procurement activities that support GeneDx’s operational, financial, and compliance objectives. This position exercises judgment and discretion in evaluating purchasing needs, engaging suppliers, supporting sourcing and contract activities, and ensuring procurement decisions align with company policies, risk standards, and business priorities. 

The role requires the ability to analyze information, assess risk, apply procurement policy, and collaborate cross-functionally to influence outcomes. The successful candidate demonstrates strong business acumen, analytical thinking, and the ability to balance strategic considerations with detailed execution in a fast-paced, regulated environment. 

 Job Responsibilities 

The responsibilities listed below reflect the primary, routine duties of this position. Other duties may be assigned as business needs evolve. 

 Manage Purchase Requests:  

• Independently manage purchase requests and procurement activities for a range of goods and services, applying professional judgment to ensure compliance with company policies and business objectives. 
• Evaluate requisitions for completeness, appropriateness, and risk, and determine the most effective procurement approach based on spend level, complexity, and business impact. 

 Sourcing & Competitive Bid Support 

• Support competitive sourcing initiatives by developing RFQs/RFPs, analyzing supplier proposals, documenting selection rationale, and providing recommendations to internal stakeholders. 
• Apply analytical and critical thinking skills to compare supplier offerings and assess total cost, risk, and qualitative factors. 

 Supplier Negotiations: 

• Engage directly with suppliers to negotiate pricing, service levels, delivery timelines, and commercial terms, exercising discretion to balance cost, quality, risk, and operational needs.  
• Identify and resolve supplier issues by analyzing root causes and recommending solutions that support continuity of service and value creation. 

 Vendor Onboarding & Risk Management 

• Lead vendor onboarding activities, ensuring appropriate due diligence, documentation, and risk reviews are completed in accordance with company standards. 
• Partner with Legal, Finance, and other stakeholders to address compliance, risk, and control considerations throughout the vendor lifecycle. 

 Contract Support & Analysis 

• Support the preparation, review, and analysis of contracts, statements of work, and amendments by identifying commercial, operational, and compliance considerations and escalating issues as appropriate. 
• Ensure procurement activities align with contractual requirements and internal approval protocols. 

 Cross-Functional Collaboration 

• Act as a procurement subject matter resource to internal business partners, advising on procurement processes, timelines, and best practices. 
• Collaborate with Legal, Accounting, Finance, and Accounts Payable to resolve issues, support audits, and improve procure-to-pay effectiveness. 

 Financial & System Accountability 

• Coordinate with Accounts Payable to resolve invoice discrepancies and ensure accurate and timely payment. 
• Maintain accurate procurement records and generate reports in NetSuite to support transparency, audit readiness, and management decision making. 

 Policy & Compliance Stewardship 

• Apply and reinforce procurement policies, controls, and Delegation of Authority requirements, exercising independent judgment to identify exceptions, risks, or non‑standard scenarios. 

People Manager 

• No 

 Education, Experience, and Skills 

• Bachelor’s degree (BA/BS) required, or equivalent combination of education and professional experience  
• 1–3 years of professional procurement or related business experience, preferably in a high volume or regulated environment  
• Demonstrated ability to exercise independent judgment, analyze information, and make recommendations that impact business outcomes  
• Strong attention to detail and problem-solving skills 
• Solid understanding of procurement processes, policies, and internal controls  
• Strong written and verbal communication skills, with the ability to engage effectively with stakeholders at multiple levels  
• Proven organizational and prioritization skills, with the ability to manage multiple competing priorities  
• Proficiency in Microsoft Office, including strong Excel skills 
• Experience using NetSuite or similar ERP systems for purchasing and reporting preferred 
• Biotech, healthcare, or life sciences industry experience preferred 
• Familiarity with compliance frameworks such as SOC 2, SOX, or regulated procurement environments preferred 

Certificates, Licenses, Registrations 

• N/A 

 Work Environment 

 This is a hybrid position requiring both in-office and remote work. The employee will work from our office location in Gaithersburg, MD and remotely from a home office or other suitable location with reliable high-speed internet access. In-office work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Remote work is performed in a climate-controlled environment. Standard office equipment including computer, phone, and video conferencing tools, is used in both settings. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role with physical demands including: 

• Sitting for extended periods (up to 8 hours per day) 
• Repetitive use of hands and fingers for typing and mouse operation 
• Visual acuity for reading computer screens and documents 
• Ability to communicate effectively in person, by phone, and via video 
• Occasional standing, walking, and reaching for files or supplies 
• Occasional lifting of up to 15 pounds (files, office supplies, equipment) 
• Ability to commute to the office location as required 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Acknowledgements 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.     

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Territory:  Virginia

SUMMARY:

GeneDx is seeking a high-performing and strategically minded Regional Account Executive (RAE) to lead growth efforts in their territory. This field sales role is ideal for someone with deep experience in healthcare sales or clinical genomics, who excels at consultative selling, navigating complex provider environments, and driving business forward. This role reports to the Regional Sales Director.

As an RAE, you’ll play a critical role in advancing our mission by expanding access to GeneDx’s advanced genetic testing services. You will serve as the face of GeneDx in your territory—building strong provider relationships, identifying new opportunities, and serving as a trusted resource to physicians, genetic counselors, and their staff. You will work directly with your leader, a Regional Sales Director, to fully execute the sales strategies to drive adoption of genetic testing in your territory.

TERRITORY:

Travel as needed, including some required weekends, evenings, and overnights to attend conferences, meetings, or special events, etc. Expectation for field time is 4.5 days a week.

RESPONSIBILITIES:

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing accounts.
• Serve as the first line of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelors degree required.
• 3+ years in healthcare sales, preferably in a physician sales/services environment or 2+ years of experience as a genetic counselor.
• Possess a keen technical aptitude and ability to promote multiple service offerings and manage multiple business opportunities at any given time.
• Must have a valid driver's license.
• Able to work independently and successfully manage time and territory activities. 
• Proficient in Microsoft Office.

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

 Summary

GeneDx is seeking an experienced, insights-driven Director of Customer & Market Insights. In this role, you will serve as the company's master integrator of insights from internal subject matter experts and business owners, as well as customer/market research data on the people and markets we serve — including but not limited to patients, caregivers, clinicians, and payers — translating complex research into clear, actionable intelligence that drives decisions at every level of the organization. You will build and scale a Customer and Market Insights Center of Excellence that directly shapes our product, experience, and go-to-market strategies.

This is a high-impact, highly visible role that blends strategic leadership with hands-on execution. You will define the research agenda, advise internal stakeholders on the right methodological approaches, manage a portfolio of vendor relationships, and ensure insights are not just delivered — but understood and trusted. You'll be a critical thought partner to Product Strategy, Commercial, Marketing, Market Access, and other cross-functional teams, providing an integrated view of customer needs, market dynamics, competitive positioning, and ecosystem trends.

 Job Responsibilities

• Customer & Segment Understanding: Design and lead qualitative and quantitative research to uncover behavioral, attitudinal, and contextual insights across key customer groups (patients, caregivers, providers, payers, health systems) and markets. Proactively identify knowledge gaps, maintain a forward-looking research roadmap, and synthesize findings into scalable knowledge bases.
• Market Landscape & Competitive Intelligence: Track and synthesize trends across target segments — including competitor strategies, emerging disruptors, and shifting customer expectations — and translate them into strategic implications for senior leadership.
• Product & Pricing Research: Inform product decisions by sizing opportunities, conducting concept testing, and identifying whitespace. Lead pricing research (conjoint, Van Westendorp, Gabor-Granger) to assess value perception, willingness to pay, and support value proposition development.
• Voice of the Customer (VoC): Architect and operationalize GeneDx's enterprise VoC listening system, integrating signals from surveys, interviews, CSat and NPS metrics, and customer service interactions into continuous feedback loops.
• Vendor & Research Operations: Own end-to-end vendor management — RFPs, partner selection, contracts, and quality oversight. Maintain a curated network of vetted research firms and build scalable CoE infrastructure including templates, processes, and quality standards.
• Stakeholder Partnership & Storytelling: Synthesize multi-source findings into compelling narratives that drive alignment and action, up to and including the ELT. Advise partners on the right research approach and challenge assumptions when needed.
• People Leadership: Lead, mentor, and grow a team of insights professionals. Define team structure and capability-building priorities as the CoE scales.
  
  

People Manager

• Team Development & Performance Management: Set clear goals, provide regular feedback, and conduct performance evaluations for direct reports. Foster a culture of accountability, continuous learning, and professional growth within the insights team.
• Talent Strategy & Workforce Planning: Identify current and future capability needs as the CoE scales; lead recruiting, onboarding, and retention efforts to build a high-performing, diverse insights team. Develop succession plans and career pathways that align individual growth with organizational priorities.
• Coaching & Culture Building: Create an inclusive, intellectually curious team environment where rigorous thinking is valued and team members are empowered to challenge assumptions, experiment with new methodologies, and grow their craft. Serve as a visible champion of GeneDx values and a model for cross-functional collaboration.

Education, Experience, and Skills

• 10–15 years of progressive experience in customer insights, market research, or a related field within diagnostics, biopharma, healthtech, consumer health, digital health or adjacent industries.
• Proven track record of building or scaling an insights function.
• Deep fluency in qualitative and quantitative methods: in-depth interviewing methodologies, segmentation, conjoint, MaxDiff, pricing research, usability testing, mixed methods, etc.
• Experience designing and managing stand-along market research studies, as well as longitudinal research programs.
• Strong vendor management experience; expected to bring a vetted network of research partners with clear understanding of their strengths and limitations.
• Fluency with digital research platforms (e.g., Qualtrics, InCrowd, Dovetail).
• Experience collaborating with, and synthesizing insights across various insights-generating functions, including analytics, competitive intelligence, and finance.
• Experience overseeing and maintaining insights databases and dashboards, incl. using data visualization tools such as Tableau, Looker.
• Strong executive presence, exceptional communication and storytelling skills; proven ability to present to and influence senior executives.
• Proven ability to extract clarity from ambiguity, drive consensus amongst competing priorities, and influence without authority across a matrixed organization.
• Prior consulting experience in a relevant field preferred.
• Bachelor's degree required in Statistics, Psychology, Sociology, Public Health, Business, Marketing, Economics, or a related field; advanced degree preferred.
  
  

Certificates, Licenses, Registrations

• N/A

Work Environment

This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.

Travel: 10-20%

Physical Demands

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include:

• Sitting for extended periods (up to 8 hours per day)
• Repetitive use of hands and fingers for typing and mouse operation
• Visual acuity for reading computer screens and documents
• Ability to communicate effectively via phone and video calls
• Occasional lifting of up to 10 pounds (office supplies, equipment)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.   

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary
The Lab Technician for OneLab, performs an entry level role in the testing of clinical DNA specimens for the purpose of diagnosing genetic disease, using manual and automated methods in a team environment, and following established policies and procedures, in a professional manner.

Important: Interested candidates should be open to working alternative shifts including Morning, Midday, or Evening hours, which may include weekends; shift differentials are provided for Midday, Evening, and all weekend shifts. This will be reviewed during the initial phone screen.

Job Responsibilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learns and follows the established standard operating procedures for specimen handling and processing, test analysis, record-keeping, and reporting of results to team leads, supervisors and test managers, where such tests require the exercise of limited independent judgment and responsibility.
• Adheres to quality control policies; documents all quality control activities, instrument and procedural calibrations, reagent preparation and testing, and instrument maintenance performed.
• Identifies problems that may adversely affect test performance, takes authorized corrective actions, and notifies key individuals.
• Detects when test performance is not within acceptable levels. Documents all corrective action.
• Always be able to document that proficiency testing is performed in the same manner as patient testing.
• Meets or exceeds target workload with high accuracy and attention to detail.
  • Other duties may be assigned

Education, Experience, and Skills 

• Bachelor’s degree in medical technology, laboratory science, or in one of the chemistry, physical, or biological sciences and meets CLIA, CAP, and New York State CLEP personnel standards criteria.
• Prior experience preferred but not required.
• Mathematical, computer, reasoning, and language skills at the professional level.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; sit and use hands to finger, handle, or feel. The employee is occasionally required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include color vision.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Possible contact with water (hand washing and cleaning), biohazardous body fluids, and hazardous chemicals.
• Sufficient noise and interruptions to cause distraction and stress.
• Extended periods of stationary computer work.
• The noise level in the work environment is usually moderate.

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary   

The Clinical Billing Integrity Lead Analyst will support the organization’s efforts in ensuring that all utilization requests and claim submissions align to payers' medical necessity rules and requirements. This role includes the application of payer-specific medical necessity criteria to claims and prior authorization requests, ensuring that clinical documentation supports the medical necessity of services provided. The lead analyst will work closely with claims, coding, appeals, billing and other internal clinical teams to ensure adherence to payer policies and regulatory guidelines, mitigating the risk of claim denials and improving success of appeals to ensure accurate reimbursement. This position directly reports to the Associate Director of Clinical Billing Integrity. 

Job Responsibilities 

• Lead clinical integrity efforts cross-functionally to ensure adherence to medical necessity rules and payer-specific requirements for claims and invoices.  

• Create clinical materials as appropriate including letters of medical necessity, pricing justification and appeal templates   

• Review and decision prior authorization and claims denials for compliance with medical necessity rules, identifying potential issues or discrepancies in clinical documentation and coding, and identifying opportunities for appeals.  

• Create and follow new processes or process changes and to ensure compliance and intended outcomes as needed  

• Integration of new technology and initiatives for summarization of clinical information for both pre-and post-test teams  

• Provide insight into new and emerging use cases for exome and genome sequencing  

• Provide feedback for Market Access on payor specific gaps in coverage and/or misalignment to industry standards  
• Analyze data trends, using a variety of data visualization tools (e.g. PowerBI, Tableau, Smartsheets) to find new opportunities for targeted expansion of clinical billing integrity team efforts 

People Manager 

• No  

Education, Experience, and Skills 

• Master's Degree in Genetic Counseling or related field  

• Minimum of 3 years of experience, lab and/or payer experience preferred. 

• Demonstrated experience in genetic and molecular billing operations and medical necessity criteria. 

• Extensive experience with clinical documentation and medical coding (CPT, ICD-10, HCPCS)  

• Experience with Medicare, Medicaid, and Commercial plans preferred. 
• Excellent communication, organizational, and problem-solving skills. 

Certificates, Licenses, Registrations 

• Certification by the American Board of Genetic Counseling (ABGC) or equivalent 
• Genetic counseling state licensure as required by law. 

Work Environment 

This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

#LI-REMOTE

At GeneDx (Nasdaq: WGS), we don’t just diagnose rare diseases — we redefine what’s possible in precision medicine. With one of the world’s largest, rare disease datasets, we turn genomic data into answers that change lives and accelerate discovery. Patients and families around the world are counting on us to lead with bold ideas, relentless focus, and drive to end the diagnostic odyssey.  Visit www.genedx.com to learn how we’re making precision medicine the global standard of care.   

Summary   

The Assistant Clinical Analyst I supports the interpretation of genetic findings and contributes to accurate diagnosis and case resolution through exome and genome sequencing. This role focuses on learning and applying standard workflows to assist with clinical data analysis, phenotype-genotype correlation, and interpretation of basic clinical features. The Assistant Clinical Analyst I ensures timely documentation, maintains quality standards, and aids departmental initiatives through collaborative engagement and continuous learning.  

Shift: Tuesday-Saturday or Sunday-Thursday 9am-5pm ET

How to Apply: Please submit your resume along with a cover letter (required for consideration) detailing your experience and motivation for applying. Applications without a cover letter will not be considered.

Job Responsibilities  

• Performs clinical data analysis and case management to support accurate interpretation of genetic findings.  

• Establishes phenotype-genotype correlations across a range of genetic disorders.  

• Investigates and interprets clinical features of genetic conditions using internal resources and professional tools.  

• Assumes personal responsibility for routine administrative tasks, including reviewing and editing genetic test reports, interpreting variants, and curating internal databases.  

• Serves as a subject matter expert for designated genes, disorders, tests, and/or workflows.  

• Participates in client services and communication via email, phone, or other channels to support case resolution and provider engagement.  

• Performs literature reviews and database searches to support variant interpretation and classification.  

• May assist with development of variant-, gene-, or disease-specific test information and report language.  

• Consistently meets or exceeds performance benchmarks.  

• May abstract clinical information from patient records.  

• Meets or exceeds productivity and error standards as assigned by team lead.  

• Perform other duties as assigned in support of the team or department.  

Education, Experience, and Skills  

• Master’s degree from an accredited genetic counseling program; alternatively, a Master’s or PhD in Biology, Genetics, Biotechnology, or a related field with relevant clinical experience, or an MD/DO with demonstrated expertise in human genetics.   

• Proven ability to work independently and cross-functionally, with excellent verbal and written communication skills and high proficiency in internal systems and Microsoft Office 365 applications.  

• Demonstrated professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication.   

• Comparable educational, clinical, or laboratory experience will be considered, including roles in regulated healthcare or diagnostic environments.  

• At least one year prior clinical or laboratory experience required.  
• Prior experience with variant curation is preferred.  

Certificates, Licenses, Registrations  

• For Genetic Counselors: Board-eligible status or active certification by the American Board of Genetic Counseling  

• Licensure is required in the state where the employee works, if applicable; additional state licenses may be requested based on organizational needs  

Physical Demands  

• Prolonged periods of sitting or working at a computer in a home office environment  
• Occasional need to lift or move materials or equipment weighing up to 20 pounds during travel or team visits  

Work Environment   

• Frequent use of digital communication platforms (e.g. video conferencing, email, and collaboration tools).  

• Ability to focus and manage complex tasks in a remote setting with multiple concurrent priorities.  

• May require occasional travel to laboratory sites, corporate offices, or conferences (typically <10%).  

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary

The Manager of Internal Audit will play a pivotal role in building, executing and enhancing the company’s newly revamped internal audit function, with a strong emphasis on Sarbanes-Oxley (SOX) compliance and operational audits. This individual will contribute to building a scalable and effective audit program, supporting risk management, control evaluation, and governance processes. The role requires someone who can manage co-sourced resources, collaborate across departments, and deliver value-added insights to improve business processes and controls. Reporting to the Head of Internal Audit, this role will work closely with finance, operational, and other members of management to maintain transparency, integrity, and accountability within the organization. 

This position will be hybrid in office two days per week in Stamford, CT and may require occasion travel (~20%). 

Job Responsibilities

• Lead and manage assigned areas of the SOX program, including risk assessment, scoping, testing, and reporting. 
• Perform walkthroughs and document business processes, risks, control activities, and supporting technologies. 
• Review workpapers and assess the design and operating effectiveness of internal controls. 
• Draft and deliver audit results, ensuring timely and actionable feedback to stakeholders. 
• Serve as a subject matter expert on SOX, risk, and control, advising business and risk partners. 
• Ability to formulate opinions and communicate perspectives to stakeholders in a timely manner. 
• Conduct audits and ad-hoc internal audit projects aligned with the annual audit plan. 
• Manage multiple workstreams at the same time and prioritize tasks for team members. 
• Provide training and guidance to internal audit staff and control owners on SOX requirements and best practices. 
• Identify opportunities for process improvement and control enhancement. 
• Collaborate with external auditors, co-sourced partners, and internal stakeholders. 
• Support the growth of the internal audit function, including recruiting and onboarding efforts. 
• Contribute to the evolution of audit practices by incorporating emerging technologies and process refinements. 
• Participate in company-wide risk assessments and integrate findings into audit planning. 
• Maintain awareness of regulatory changes and industry best practices.
  
  

Education, Experience, and Skills

• Bachelor’s degree in Accounting, Finance, Economics, IT or other related field; advanced degree a plus. 
• Certified Internal Auditor (CIA) or Certified Public Accountant (CPA) required. 
• 7+ years of experience in auditing and/or compliance, including SOX program management. 
• Experience managing co-sourced resources and leading audit teams. 
• Strong understanding of internal control frameworks, financial reporting, enterprise risk frameworks. 
• Familiarity with enterprise resource planning (ERP) systems, GRC platforms, and audit management software. Experience with NetSuite or Audit Board a plus. 
• Experience within the Healthcare industry. 
• Excellent project management, analytical, and communication skills. 
• Ability to build relationships across all levels of the organization. 
• High attention to detail and commitment to accuracy and transparency. 
• Ability to work in a fast paced, action-oriented environment. 
  
  

Work Environment 

This is a hybrid position requiring both in-office and remote work. The employee will work from our office location in Stamford, CT and remotely from a home office or other suitable location with reliable high-speed internet access. In-office work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Remote work is performed in a climate-controlled environment. Standard office equipment including computer, phone, and video conferencing tools are used in both settings. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

 This is a sedentary role with physical demands including: 

• Sitting for extended periods (up to 8 hours per day).
• Repetitive use of hands and fingers for typing and mouse operation.
• Visual acuity for reading computer screens and documents.
• Ability to communicate effectively in person, by phone, and via video.
• Occasional standing, walking, and reaching for files or supplies.
• Occasional lifting of up to 15 pounds (files, office supplies, equipment).
• Ability to commute to office location as required. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary   

The Coding Analyst II plays a critical role in safeguarding revenue integrity and ensuring compliance across the organization. This position is responsible for accurate assignment of ICD-10-CM, CPT, and HCPCS codes, while proactively identifying and addressing claim coding-based denials. Beyond coding accuracy, the analyst collaborates with clinical, billing, and administrative teams to improve documentation quality, reduce revenue leakage, and maintain adherence to payer and regulatory requirements. The role involves addressing coding denial trends, reviewing coding accuracy on claim submissions and coding and pricing custom procedures. 

Job Responsibilities 

• Review clinical documentation and assign accurate ICD-10-CM, CPT, and HCPCS codes in compliance with regulatory and payer requirements. 

• Work daily custom coding, pricing, and patient/client inquiry queues, as applicable, to ensure prior authorization requests and claims are coded accurately, have appropriate pricing and in are compliance with regulatory and payer requirements 

• Investigate and resolve coding-related denials resulting in claim denials and delays in payment.  

• Identify and analyze coding denial patterns from worklists and collaborate cross functionally on strategies to reduce revenue leakage.  

• Collaborate with internal revenue cycle management teams to improve coding compliance. 

• Serve as a medical coding resource and subject matter expert for cross functional teams  

• Participate in external audits to review coding integrity. 

• Monitor coding changes, regulatory updates, and payer policy changes. 

• Review reports on coding denials to support root cause analysis and coding accuracy. 

• Participate in ad hoc medical coding related tasks, projects, and inquiries as directed by leadership 

• Complete other duties as assigned 

• Customer Service Standards 

• Support co-workers and engage in positive interactions.  

• Communicate professionally and timely with internal and external customers. 

• Demonstrate friendliness by smiling and making eye contact when greeting all customers.  

• Provide helpful assistance in anticipating and responding to the needs of our customers.  

• Collaborate with customers in planning and decision making to result in optimal solutions.  

• Ability to stay calm under pressure and deal effectively with difficult people 

People Manager 

• No 

Education, Experience, and Skills 

Education 

Associate’s degree in Business, Paralegal Studies, Coding, Communications, or other related field. Two (2) years of relevant experience in Billing, Compliance, Coding, Health Information Management, or Legal experience may be considered in lieu of an associate’s degree in addition to the experience below. 

Experience 

Minimum 2 years of medical coding experience in inpatient, outpatient, or professional services, with exposure to denial management and revenue cycle analytics. 

Skills 

• Strong knowledge of ICD-10-CM, CPT, HCPCS, medical terminology, payer guidelines, and reimbursement methodologies. 

• Proficiency in EHR systems, coding software, and Microsoft Excel for data analysis and coding audits. 

• Excellent analytical, communication, and problem-solving skills. 

• Knowledge of payer guidelines and reimbursement methodologies. 

• Ability to work independently and meet productivity/accuracy standards. 

• Experience with denial management tools and reporting systems. 

• Ability to interpret payer policies and regulatory requirements. 

• Strong attention to detail and ability to meet productivity and accuracy standards. 

• Experience working with third party payors.  

• Excellent oral and written communication skills. 

• Establish and maintain professional and cooperative relationships.  

• Effective human relations abilities.  

• Strong ability to effectively collaborative alliances and promote teamwork. 

Certificates, Licenses, Registrations 

• Certified Professional Coder (CPC), Certified Outpatient Coder (COC), Certified Coding Specialist (CCS), Certified Coding Specialist Physician-Based (CCS-P) or a Certified Coding Associate (CCA required. 

Work Environment 

This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary   

The RCM Correspondence Specialist manages healthcare revenue cycle communications, ensuring timely processing of insurance, patient, and internal correspondence to support billing and reimbursement while maintaining regulatory compliance. Responsibilities include reviewing and routing correspondence, documenting actions in billing platforms, analyzing trends, communicating with stakeholders, assisting with denied claims, and supporting process improvements. Qualifications require relevant education, experience in healthcare revenue cycle management, proficiency in billing software, and strong communication and organizational skills. This remote position reports to the Associate Director of Cash Posting and Correspondence and involves collaboration with various teams. 

Job Responsibilities 

• Review, process, and respond to correspondence from payers, patients, and internal departments regarding billing, claims, and payment issues. 

• Identify and route correspondence to appropriate teams or individuals for resolution. 

• Document all correspondence actions and maintain accurate records in the organization’s RCM system. 

• Maintain up-to-date records of all correspondence, actions taken, and outcomes in the billing system platforms, e.g., Smartsheet, Confluence, SharePoint, etc.  

• Analyze correspondence for trends or recurring issues and escalate as needed. 

• Communicate effectively with insurance companies, patients, and staff to clarify billing questions and resolve discrepancies. 

• Ensure all correspondence is handled in compliance with HIPAA and other relevant regulations. 

• Assist with appeals and follow-ups on denied claims based on correspondence received. 

• Monitor and follow up on current and outstanding unresolved correspondence within established timelines. 

• Critical thinking is vital. 

• Support process improvement initiatives to enhance the efficiency of the correspondence workflow. 

People Manager 

• No 

Education, Experience, and Skills 

• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred. 

• A minimum of 2-5 years of experience in healthcare revenue cycle management, medical billing, or insurance correspondence is required. 

• Strong understanding of medical terminology, billing codes, and payer requirements. 

• Excellent written and verbal communication skills. 

• Proficient in Microsoft Office Suite and healthcare billing software. 

• Detail-oriented with strong organizational and time management abilities. 
• Ability to work independently and collaboratively in a fast-paced environment. 

Certificates, Licenses, Registrations 

• N/A 

Work Environment 

This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary 

As a public and profitable company, we have ambitious plans to scale and enhance our products and services. We’re looking for software engineers who can work holistically to design strategic solutions that go beyond just writing code. A strong track record in understanding business needs, communicating effectively, and delivering impactful results is essential, along with leadership qualities to guide and inspire colleagues. 

Job Responsibilities

As a Senior Software Engineer, you'll play a key role in advancing our technology platform and building software products that make a meaningful impact. You’ll have the opportunity to lead technical efforts spanning multiple months across a large-scale system. You'll be expected to propose novel solutions to real-world business challenges, work cross-functionally with engineering and non-engineering peers, and drive results that enhance our user experiences and business workflows.   

Day to day tasks may include:

• Dive into unfamiliar code to troubleshoot or add a new feature
• Participate in feature development of larger projects
• Technically lead smaller projects
• Participate in Support tasks, including off-hours and weekend on-call rotations.
• Propose technical designs, considering standard patterns, tradeoffs, and maintainability
• Provide thorough and meaningful code reviews
• Work with legacy as well as novel code bases
• Prototype, develop, and debug new features
• Implement and maintain DevOps cloud patterns

 People Manager

• No

 Education, Experience, and Skills

• Proficiency in at least 3 software languages, with a demonstrated ability to quickly learn new ones as needed. Python is highly desired, but other languages such as C#, Java, Javascript/Typescript, or others are acceptable.
• 5+ years of experience developing back-end services and APIs in a distributed, service-oriented architecture.
• 5+ years of experience building large-scale front-end applications using modern frameworks (React highly desired, but Vue, or Angular are acceptable).
• 5+ years of experience with data modeling using multiple databases and storage types
• 3+ years of experience designing and deploying services in the cloud (e.g. AWS, GCP, Azure, OCI).

Bonus points for: 

• Prior healthcare/health tech experience, or experience in other regulated industries, particularly with data privacy and compliance requirements 
• Kubernetes 

Certificates, Licenses, Registrations

• None

Physical Demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; sit and use hands to finger, handle, or feel.
• Ability to stand, walk, and sit for extended periods.

Work Environment 

• Work is primarily performed in a remote office setting.
• Extended periods of stationary computer work.

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.   

#LI-REMOTE

Summary

The Vice President of Financial Planning & Analysis (“FP&A”) is a critical, high-impact leadership role responsible for building and scaling a best-in-class FP&A function. This role will serve as the financial nerve center of the organization—driving disciplined planning, forecasting, analytics, and insight to enable informed, timely, and data-driven decision making. The Vice President of FP&A will work alongside senior leadership to establish financial transparency, modernize planning processes and systems, and translate complex financial and operational data into clear strategic insights for management and the Board of Directors. Reporting to the SVP Corporate Controller, this role is both strategic and hands-on, requiring the ability to design and implement scalable systems and processes while serving as a trusted thought partner to executive leadership.

Job Responsibilities

Strategy, Leadership & Transformation

• Establish standardized, scalable budgeting, forecasting, and long-range planning processes that support growth, margin expansion, and operational efficiency.
• Lead the evaluation, implementation, and ongoing optimization of planning and forecasting systems and tools, partnering with leads supporting: Finance, Revenue Cycle Management, and Commercial teams.
• Drive continuous improvement across FP&A processes, data quality, reporting cadence, and analytical rigor.

Annual Operating Plan, Forecasting & Performance Management

• Ownership of annual operating plan (AOP), forecasting, and long-range financial planning processes.
• Board and Investor reporting: Deliver timely, accurate monthly and quarterly financial reporting packages for Executive Leadership Team (ELT), Board of Directors, and key stakeholders.
• Develop and maintain robust, integrated financial models to analyze performance across customers, products, channels, and business units.
• Analyze financial results and KPIs, clearly articulating performance drivers, variances to plan, risks, and opportunities.
• Proactively evaluate business trends, identifying emerging risks and upside opportunities.

Strategic & Operational Business Partnership

• Serve as a trusted financial advisor to ELT and Management Team (MT) partners, providing insight that drives improved decision making and performance.
• Lead financial analysis supporting key strategic initiatives across Commercial, Lab Operations, R&D, Supply Chain, and other corporate functions.
• Develop and report key performance indicators, dashboards, and scorecards for operations, procurement, and other functional leaders.
• Identify and lead cost reduction, margin improvement, and productivity initiatives in partnership with the business.

Analytics, Insight & Decision Support

• Deliver timely, accurate, and actionable analysis with clear recommendations for executive decision making.
• Translate complex data into compelling narratives and presentations for ELT and Board meetings.
• Continuously enhance reporting, analytics, and visualization to provide real-time, decision-ready insights.

Cross-Functional Collaboration & Governance

• Partner closely with accounting to support the close process, ensuring alignment between actuals and budget.
• Collaborate with stakeholders to align financial plans with operational and strategic objectives.
• Recommend and implement process improvements that enhance efficiency, control, and insight.
• Establish the financial framework for capital & investment allocation, ensuring that all significant investments are measured against consistent financial criteria

People Manager

• Set and execute strategic direction for the department/function, driving cross-functional alignment and making decisions with significant operational and business impact across the organization. 
• Lead and develop the team, fostering a high-performance culture, building organizational capability, and ensuring talent pipelines support long-term business objectives.

Education, Experience, and Skills

• Advanced degree in Finance, Economics, or Accounting (MBA or CPA required).
• 15+ years of progressive FP&A experience, with demonstrated success building and scaling FP&A functions in high-growing and transformational environment. 
• Experience in healthcare, or similarly complex data-intensive environments preferred.
• Proven experience implementing and managing FP&A systems and planning tools.
• Advanced financial modeling expertise, coupled with strong financial systems and data analytics capabilities.
• Exceptional ability to communicate and present financial insights to ELT.
• Demonstrated leadership, problem-solving, and execution skills, with the ability to take initiatives from concept through implementation.
• A proactive, business-oriented mindset with the credibility to partner effectively across functions.
• Experience supporting M&A modeling or strategic business case development.
• Demonstrated experience developing high performing FP&A teams, including coaching, succession planning, and building strong bench strength.

Certificates, Licenses, Registrations

• Certified Public Accountant 

Work Environment

• This is a hybrid position requiring both in-office and remote work. The employee will work from our office location in Stamford, Connecticut and remotely from a home office or other suitable location with reliable high-speed internet access. In-office work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Remote work is performed in a climate-controlled environment. Standard office equipment including computer, phone, and video conferencing tools are used in both settings. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.

Physical Demands

This is a sedentary role with physical demands including:

• Sitting for extended periods (up to 8 hours per day)
• Repetitive use of hands and fingers for typing and mouse operation
• Visual acuity for reading computer screens and documents
• Ability to communicate effectively in person, by phone, and via video
• Occasional standing, walking, and reaching for files or supplies
• Occasional lifting of up to 15 pounds (files, office supplies, equipment)
• Ability to commute to office location as required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.    

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

We are seeking an experienced and strategic Senior Sales Development Representative (SDR) to drive pipeline creation for GeneDx’s biopharma partnerships and strategic accounts. You will own a defined book of target accounts and be responsible for generating high-quality meetings and sourcing opportunities through targeted, account-based engagement and multi-threaded outreach. This role requires consistent, disciplined activity, with success measured by the quality and strategic relevance of meetings and sourced opportunities rather than raw volume. You will work in close partnership with Account Directors, marketing, and ABM teams, and serve as a critical link between our go-to-market functions and our most important growth accounts. 

Job Responsibilities 

• Own strategic pipeline development for a defined portfolio of target biopharma accounts — accountable for sourcing and qualifying opportunities that convert to revenue. 

• Develop and execute account-based engagement strategies using multi-threaded outreach to penetrate complex organizations and engage multiple stakeholders across buying committees. 

• Partner with Account Directors, and ABM/marketing teams to co-develop and execute coordinated account plans aligned to territory priorities and partnership objectives. 

• Conduct deep account research to map organizational structures, identify key decision-makers and influencers, and uncover strategic entry points across relevant Biopharma companies.  

• Design and deliver personalized, account-specific outreach sequences via phone, email, LinkedIn, and other channels - prioritizing relevance, timing, and stakeholder context over volume. 

• Define and execute entry strategies for target accounts, identifying the most effective pathways to engage priority stakeholders and initiate commercial conversations. 

• Source and qualify opportunities against strategic account criteria, applying judgment and experience to assess fit, urgency, and deal potential. 

• Maintain rigorous pipeline hygiene and CRM discipline in Salesforce - accurately tracking lead, contact, and account engagement, opportunity stages, and pipeline progression. 

• Collaborate with marketing to leverage ABM campaigns, targeted content, events, and intent signals as part of integrated account engagement motions. 

• Contribute strategic insights from account interactions to refine targeting, messaging, account segmentation, and go-to-market strategy. 

• Stay current on GeneDx's product portfolio, competitive landscape, industry trends, and relevant guidelines to deliver compelling, consultative value propositions to sophisticated buyers. 

• Serve as a subject matter resource on account-based selling best practices, helping to elevate the SDR function and eventually mentor junior team members. 

Success Metrics & Compensation Alignment 

Performance and variable compensation are weighted toward pipeline impact over activity volume: 

• Quarterly Sourced Opportunities (75%) — Opportunities created by Account Directors that are directly attributed to SDR-sourced engagement within key accounts. 
• Quarterly Qualified Meetings Held (25%) — Meetings with key accounts that meet defined qualification criteria (right persona, aligned use case, and clear potential for partnership or commercial engagement). 

People Manager 

• No  

Education, Experience, and Skills  

• Bachelor's degree required, ideally in Business, Life Sciences, or a related field. 

• 3-5+ years of experience in sales development, inside sales, business development, or strategic account development - experience in biopharma, RWD, or life sciences, strongly preferred - with demonstrated experience in strategic or account-based selling motions 

• Proven track record of building pipeline through account-based engagement and strategic outreach (not solely high-volume activity). 

• Experience working with or selling into biopharma or complex enterprise accounts with long sales cycles. 

• Strong account research, stakeholder mapping, and multi-threaded engagement skills - comfortable navigating complex organizational structures. 

• Excellent written and verbal communication skills with the ability to craft personalized, consultative messaging for senior-level stakeholders. 

• Proficiency with Salesforce and familiarity with ABM platforms, sales engagement tools (e.g., Outreach), and intent data sources. 

• Demonstrated ability to work cross-functionally with sales, marketing, and partnerships teams. 

• Self-motivated, intellectually curious, and strategic - brings a problem-solving mindset to account engagement. 
• Passion for making a difference in patient care through cutting-edge genetic testing. 

Work Environment 

This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

OTE for this is $140k-$170k (as a combination of base and Incentive Plan) 

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Territory:  Western Carolinas - Must reside in the Charlotte NC are

SUMMARY:

GeneDx is seeking a high-performing and strategically minded Regional Account Executive (RAE) to lead growth efforts in their territory. This field sales role is ideal for someone with deep experience in healthcare sales or clinical genomics, who excels at consultative selling, navigating complex provider environments, and driving business forward. This role reports to the Regional Sales Director.

As an RAE, you’ll play a critical role in advancing our mission by expanding access to GeneDx’s advanced genetic testing services. You will serve as the face of GeneDx in your territory—building strong provider relationships, identifying new opportunities, and serving as a trusted resource to physicians, genetic counselors, and their staff. You will work directly with your leader, a Regional Sales Director, to fully execute the sales strategies to drive adoption of genetic testing in your territory.

TERRITORY:

Travel as needed, including some required weekends, evenings, and overnights to attend conferences, meetings, or special events, etc. Expectation for field time is 4.5 days a week.

RESPONSIBILITIES:

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing accounts.
• Serve as the first line of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelors degree required.
• 3+ years in healthcare sales, preferably in a physician sales/services environment or 2+ years of experience as a genetic counselor.
• Possess a keen technical aptitude and ability to promote multiple service offerings and manage multiple business opportunities at any given time.
• Must have a valid driver's license.
• Able to work independently and successfully manage time and territory activities. 
• Proficient in Microsoft Office.

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

GeneDx is seeking a high-performing, strategically minded Director to drive growth within assigned hospitals, IDNs and integrated care networks. This role is ideal for someone with experience in hospital-based sales or genomics, who excels at consultative selling, navigating complex hospital environments, and promoting rapid adoption of genomic testing. This role reports to the VP of Health Systems.  

The Director plays a vital role in driving revenue growth and forging strategic partnerships within hospital, IDNs and integrated care networks. This position focuses on building and nurturing relationships with key stakeholders, including C-suite executives, senior management, physicians, laboratory and IT operations teams, and department heads. The aim is to promote the adoption of enterprise-wide solutions that enhance operational efficiency and improve patient care outcomes. The role involves strategic planning, business development, and delivering high-quality services aligned with the hospital's mission and objectives.   

Territory - Northeast

Travel as needed, including some weekends, evenings, or overnights for conferences, meetings, or special events. Expectation is up to 60% travel as required.  

Job Responsibilities 

• Relationship Management: Develop and maintain strong relationships with C-suite and senior executives in health systems to foster trust and collaboration.   

• Strategic Initiative Implementation: Identify and pursue new business opportunities to drive revenue growth for hospital enterprise solutions, ensuring alignment with client needs and organizational goals.   

• Consultative Selling: Utilize a consultative approach to understand client challenges and demonstrate how our enterprise systems deliver measurable value.   

• Market Analysis: Conduct thorough market research to identify trends, assess the competitive landscape, and identify potential areas for expansion within hospital systems.   

• Collaboration with Internal Teams: Work closely with sales, product development, marketing, and support teams to refine offerings, ensuring they meet market demands and customer expectations.   

• Business Growth: Identify new partnership opportunities and lead negotiations to expand services, collaborating with cross-functional teams for seamless execution.   

• Performance Metrics: Monitor and analyze account performance, providing actionable insights and recommendations to senior leadership to optimize strategies.   

• Thought Leadership: Serve as a subject matter expert on hospital enterprise systems, representing the company at industry events, conferences, and client meetings.   

• Compliance Oversight: Ensure all activities comply with regulatory standards and hospital policies, promoting a commitment to quality and safety in operations.   

• Strategic Planning: Collaborate with hospital leadership to design and implement strategic plans aimed at enhancing service delivery and patient outcomes.   

 People Manager 

• No  

 Education, Experience, and Skills 

• Bachelor’s degree required.  

• 10+ years of commercial or business development experience and success navigating the complex infrastructure of healthcare systems.   

• 10= + years of demonstrated success negotiating and managing complex, multi-stakeholder partnerships and contracts.  

• Proven ability to build and lead high-performing teams within fast-paced, evolving organizations.  

• Deep understanding of healthcare ecosystem dynamics, including payer, provider, and institutional decision pathways.  

• Exceptional executive communication, presentation, and relationship management skills.  

• Strong technical aptitude and ability to manage multiple offerings and clinical opportunities.  

• Must have a valid driver’s license.  

• Able to work independently and manage time and territory effectively.  

• Proficient in Microsoft Office.  

Work Environment 

The role requires travel to client sites, with potential exposure to outdoor weather conditions. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

GeneDx is seeking a high-performing, strategically minded Director to drive growth within assigned hospitals, IDNs and integrated care networks. This role is ideal for someone with experience in hospital-based sales or genomics, who excels at consultative selling, navigating complex hospital environments, and promoting rapid adoption of genomic testing. This role reports to the VP of Health Systems.  

The Director plays a vital role in driving revenue growth and forging strategic partnerships within hospital, IDNs and integrated care networks. This position focuses on building and nurturing relationships with key stakeholders, including C-suite executives, senior management, physicians, laboratory and IT operations teams, and department heads. The aim is to promote the adoption of enterprise-wide solutions that enhance operational efficiency and improve patient care outcomes. The role involves strategic planning, business development, and delivering high-quality services aligned with the hospital's mission and objectives.   

Territory - Midwest 

Travel as needed, including some weekends, evenings, or overnights for conferences, meetings, or special events. Expectation is up to 60% travel as required.  

Job Responsibilities 

• Relationship Management: Develop and maintain strong relationships with C-suite and senior executives in health systems to foster trust and collaboration.   

• Strategic Initiative Implementation: Identify and pursue new business opportunities to drive revenue growth for hospital enterprise solutions, ensuring alignment with client needs and organizational goals.   

• Consultative Selling: Utilize a consultative approach to understand client challenges and demonstrate how our enterprise systems deliver measurable value.   

• Market Analysis: Conduct thorough market research to identify trends, assess the competitive landscape, and identify potential areas for expansion within hospital systems.   

• Collaboration with Internal Teams: Work closely with sales, product development, marketing, and support teams to refine offerings, ensuring they meet market demands and customer expectations.   

• Business Growth: Identify new partnership opportunities and lead negotiations to expand services, collaborating with cross-functional teams for seamless execution.   

• Performance Metrics: Monitor and analyze account performance, providing actionable insights and recommendations to senior leadership to optimize strategies.   

• Thought Leadership: Serve as a subject matter expert on hospital enterprise systems, representing the company at industry events, conferences, and client meetings.   

• Compliance Oversight: Ensure all activities comply with regulatory standards and hospital policies, promoting a commitment to quality and safety in operations.   

• Strategic Planning: Collaborate with hospital leadership to design and implement strategic plans aimed at enhancing service delivery and patient outcomes.   

 People Manager 

• No  

 Education, Experience, and Skills 

• Bachelor’s degree required.  

• 10+ years of commercial or business development experience and success navigating the complex infrastructure of healthcare systems.   

• 10+ years of demonstrated success negotiating and managing complex, multi-stakeholder partnerships and contracts.  

• Proven ability to build and lead high-performing teams within fast-paced, evolving organizations.  

• Deep understanding of healthcare ecosystem dynamics, including payer, provider, and institutional decision pathways.  

• Exceptional executive communication, presentation, and relationship management skills.  

• Strong technical aptitude and ability to manage multiple offerings and clinical opportunities.  

• Must have a valid driver’s license.  

• Able to work independently and manage time and territory effectively.  

• Proficient in Microsoft Office.  

Work Environment 

The role requires travel to client sites, with potential exposure to outdoor weather conditions. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary

We are seeking a Principal, Volume Forecasting to own and advance GeneDx's end-to-end forecasting capability. This is a senior individual contributor role with high autonomy and broad cross-functional influence. You will build rigorous, data-driven models, drive full adoption of AI and automation tooling, lead forecasting cycles, and deliver the insights that shape strategic decisions across our diagnostics business — all with minimal leadership support in a fast-paced, high-growth organization.

Job Responsibilities

• Own the design, build, and continuous improvement of driver-based volume forecast models integrating historical trends, pipeline data, seasonality, payer/channel mix, and market intelligence across all product lines, architected to scale with new market entries and test launches
• Select and apply appropriate statistical and machine learning forecasting methodologies (e.g., ARIMA, exponential smoothing, regression, ensemble/ML methods) based on data characteristics, forecast horizon, and business context
• Drive full adoption of AI and automation across the forecasting scope, from data ingestion and feature engineering through model training, validation, and reporting, and replace manual processes with scalable, reproducible pipelines
• Lead monthly, quarterly, and annual forecasting cycles end-to-end, coordinating inputs from Sales, Marketing, Operations, and Finance to ensure alignment and accuracy
• Deliver objective forecasting scorecards tracking volume targets, forecast accuracy and variance; lead root-cause analysis in updates to Commercial, Operations, and Finance
• Produce and maintain a rolling volume forecast for incoming test volumes, delivered to the Supply Chain team on a defined cadence to enable downstream inventory planning and operational readiness
• Conduct scenario planning and sensitivity analyses to assess the impact of market changes, new product launches, pricing actions, and strategic initiatives on demand forecasts
• Partner with Commercial, Revenue, and Strategic Finance leaders to provide volume inputs for revenue forecasts, long-range plans, and board-level materials; support market sizing for new testing services
• Design and maintain high-visibility forecasting dashboards and automated reporting, ensuring stakeholders have self-service access to current forecasts, accuracy metrics, and variance tracking
• Serve as the organizational authority on volume forecasting methodology, data quality, and accuracy standards; present methodology choices and results to executive audiences 

Education, Experience, and Skills

• Bachelor's degree in Statistics, Mathematics, Engineering, Economics, Finance, or a quantitative field; Master's degree preferred
• 8–12+ years of experience in Forecasting, Demand Planning, Analytics, or quantitative Consulting within diagnostics, healthcare, biotech, life sciences, or a comparably data-intensive industry
• Deep expertise in statistical forecasting techniques (e.g., ARIMA/SARIMA, exponential smoothing, time-series decomposition, regression) and practical experience applying machine learning methods (e.g., gradient boosting, random forests) to demand forecasting
• Proficiency in Python or R for model development and automation; ability to build production-quality, repeatable forecasting pipelines
• Proficiency in SQL and experience with cloud data platforms (e.g., Snowflake, BigQuery, Redshift); hands-on experience with Tableau or Power BI for dashboard design and automated reporting
• Experience with modern AI/ML forecasting tools and platforms (e.g., Prophet, statsmodels, scikit-learn, DataRobot, or equivalent); track record of driving AI adoption to improve forecast accuracy and efficiency
• Proven track record building driver-based and segment-level forecasts that inform capacity planning, resource allocation, and revenue decisions, with demonstrated accuracy improvement over time
• Demonstrated structured problem-solving ability: framing ambiguous business challenges, designing analyses, and distilling results into actionable insights for executive audiences
• Proven ability to operate independently with minimal direction — setting priorities, managing timelines, and driving outcomes across multiple concurrent workstreams
• Effective cross-functional partner and communicator who can translate forecasting insights into operational actions and influence senior stakeholders without positional authority

Work Environment

• This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.

Physical Demands

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include:

• Sitting for extended periods (up to 8 hours per day)
• Repetitive use of hands and fingers for typing and mouse operation
• Visual acuity for reading computer screens and documents
• Ability to communicate effectively via phone and video calls
• Occasional lifting of up to 10 pounds (office supplies, equipment)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

At GeneDx, we’re transforming healthcare through advanced genomic diagnostics, empowering patients and clinicians with answers that can change lives. If you don’t see a role on our careers page that matches your background, we encourage you to join our Talent Community. By sharing your resume and interests, you’ll stay connected to future opportunities—and our Talent Acquisition team will review your profile as new roles open. Let’s shape the future of precision medicine together

Summary 

We are seeking a Senior AI Engineer to design and build intelligent systems that transform how patients and clinicians interact with health data. You will develop longitudinal patient health views, create personalized agentic workflows for patient outreach, and integrate deeply with our data warehouse - all while crafting intuitive, delightful interfaces for exploring complex health information. 

This is a hands-on, high-impact individual contributor role requiring 8-10 years of experience and deep expertise across generative AI, clinical data systems, and modern software engineering. 

Job Responsibilities

• Longitudinal Patient Health Views - Design and build comprehensive, longitudinal representations of patient health by aggregating and normalizing data from electronic health records, lab results, genomic reports, and other clinical sources.
• Agentic Workflows - Architect and implement personalized agentic AI workflows for interacting with patient health data and automating patient outreach (e.g., follow-up scheduling, result delivery, care gap identification).
• Data Warehouse Integration - Integrate AI systems with the GeneDX data warehouse, ensuring reliable data pipelines, appropriate data governance, and performance access patterns.
• Interface Design and Development - Collaborate with product and design teams to build intuitive, delightful user interfaces for clinicians and patients to explore and interact with health data.
• Generative AI and NLP - Apply generative AI techniques for clinical information extraction, summarization, and conversational interfaces over health records.
• Technical Leadership - Develop new methods and approaches for complex problems; mentor junior engineers; contribute to architectural decisions within the team.

People Manager

• No

Education, Experience, and Skills

• 8+ years of professional software engineering experience, with significant depth in AI/ML. 
• Python expertise - Advanced proficiency; this is your primary language. 
• Agentic AI systems - Hands-on experience building agentic workflows, autonomous agents, and/or conversational AI / chatbot systems. 
• Agentic coding - Expertise leveraging AI-assisted coding tools and workflows for rapid, high-quality development. 
• Electronic Health Data - Familiarity with EHR systems, medical records, HL7/FHIR standards, and healthcare data formats. 
• Clinical ontologies - Experience working with SNOMED-CT, ICD-10, LOINC, RxNorm, HPO, or similar clinical terminologies. 
• Generative AI - Proven experience applying LLMs and generative models for information extraction, summarization, and/or retrieval-augmented generation (RAG). 
• Data integration - Experience integrating with data warehouses and building reliable data pipelines. 
• Develop new methods and approaches for solving complex problems. 
• Be accountable for significant portions of projects with proven, consistent contributions. 
• Work on complex issues requiring in-depth evaluation and independent judgment. 
• Collaborate cross-functionally with product, design, clinical, and data teams. 

Preferred Qualifications 

• Experience in genomics, genetic testing, or precision medicine. 
• Experience with building rich data interfaces. 
• Knowledge of HIPAA compliance and healthcare data privacy requirements. 
• Bachelor's degree in Computer Science, AI/ML, Biomedical Informatics, or related field; Master's preferred. 

Certificates, Licenses, Registrations

• None

Work Environment

• This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment, including a computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.

Physical Demands

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include:

• Sitting for extended periods (up to 8 hours per day)
• Repetitive use of hands and fingers for typing and mouse operation
• Visual acuity for reading computer screens and documents
• Ability to communicate effectively via phone and video calls
• Occasional lifting of up to 10 pounds (office supplies, equipment)

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.   

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

We are seeking a strategic Sales Trainer to drive sales effectiveness and high performance across all GeneDx sales divisions. This role ensures commercial teams are equipped with the skills, tools, and data-driven strategies needed to manage territories, leverage CRM and analytics platforms, and consistently execute at a high level. You will work alongside a team of sales trainers who specialize in product knowledge and clinical context specific to each sales division, complementing that expertise with best-in-class selling skills and execution training.  

As part of the Commercial Training team, you will design, develop, and deliver programs that strengthen field readiness through new hire onboarding, ongoing skills development, and continuous performance enablement. You will lead training on core competencies, including pre-call planning, consultative and value-based selling, account strategy, call execution, and effective use of CRM systems and sales analytics tools — empowering representatives to navigate clinical conversations with confidence and position GeneDx solutions in alignment with provider needs. This role directly supports our mission to advance earlier and more accurate diagnoses by expanding patient access through high-quality, impactful customer engagement. 

 Job Responsibilities 

• Design, build, and deliver high-impact training programs across new hire onboarding and ongoing education, focused on core selling competencies including consultative selling, discovery, objection handling, value-based messaging, and competitive positioning  
• Partner closely with Sales Operations to train best practices for Salesforce and Tableau, enabling effective territory planning, pipeline management, reporting, and data-driven decision making  
• Support territory execution through training on routing strategy, pre-call planning, account planning, quarterly business reviews, and client business reviews  
• Conduct field rides and virtual ride-alongs to provide real-time coaching, performance feedback, and reinforcement of selling best practices.   
• Facilitate live and virtual training sessions, workshops, and certification programs using adult learning principles and modern instructional techniques  
• Develop and maintain scalable enablement content, including:  
• Presentation decks and monthly sales training materials  
• Territory planning templates and business planning tools  
• Salesforce and Tableau training recordings and job aids  
• Playbooks, step-by-step guides, and enablement resources  
• LMS-based courses and curricula  
• Objection handling tools, role-play guides, and talking points  
• Collaborate cross-functionally with Sales Leadership, Sales Operations, Marketing, Product, Medical Affairs, Commercial Strategy, and Training counterparts to identify training needs and align enablement efforts  
• Evaluate training effectiveness using assessments, surveys, field performance insights, and feedback loops; continuously optimize programs based on outcomes and business priorities  
• Contribute to the development of commercial training plans, messaging frameworks, and enablement strategy  
• Support planning and execution of major commercial meetings and events, including Global Commercial Meetings and other commercial meetings  
• Identify opportunities to improve sales effectiveness and proactively implement training solutions  
• Maintain training infrastructure and administrative components, including LMS management, enablement libraries, training calendars, communications, and follow-up materials  
• Travel as needed for meetings, training sessions, and field coaching (approximately 10–20%)  

People Manager 

• No 

 Education, Experience, and Skills 

 Required:  

• Bachelor’s degree in life sciences, healthcare, education, or related field.  
• 3–5 years of experience in sales training or sales enablement within biotech, pharma, or diagnostics.  
• Demonstrated expertise in selling skills and sales methodologies (e.g., consultative selling, value-based selling, account-based selling, or structured sales frameworks)  
• Experience with genetics and rare diseases.  
• Deep understanding of CRM systems and sales analytics tools, specifically Salesforce and Tableau.  
• Strong communication, facilitation, and instructional design skills.  
• Comfort with both virtual and in-person training modalities.  
• Ability to work cross-functionally and manage multiple projects in a fast-paced environment.  
• Willingness to travel up to 20% for training events, field visits, and national meetings.  

Preferred:  

• Previous field sales experience in genetic testing, pediatrics, prenatal care, or rare disease.  
• Familiarity with LMS platforms (e.g., Seismic).  
• Training certification (e.g., ATD, CPTD, Kirkpatrick) or instructional design experience. 

 Certificates, Licenses, Registrations 

• N/A 

 Work Environment 

 This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment, including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include: 

• Sitting for extended periods (up to 8 hours per day) 

• Repetitive use of hands and fingers for typing and mouse operation 

• Visual acuity for reading computer screens and documents 

• Ability to communicate effectively via phone and video calls 

• Occasional lifting of up to 10 pounds (office supplies, equipment) 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Acknowledgements 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.    

#LI-REMOTE 

At GeneDx (Nasdaq: WGS), we don’t just diagnose rare diseases — we redefine what’s possible in precision medicine. With one of the world’s largest, rare disease datasets, we turn genomic data into answers that change lives and accelerate discovery. Patients and families around the world are counting on us to lead with bold ideas, relentless focus, and drive to end the diagnostic odyssey.  Visit www.genedx.com to learn how we’re making precision medicine the global standard of care.  

Summary 

The Associate Clinical Analyst II (ABMGG-eligible or active candidate) supports the interpretation of genetic findings and contributes to accurate diagnosis and case resolution through exome and genome sequencing. This entry-level role focuses on building foundational clinical analysis skills by assisting with case reviews under supervision, performing routine data interpretation tasks. Responsibilities include supporting variant classification activities, preparing accurate documentation, and contributing to internal database updates. The Associate Clinical Analyst II ensures timely documentation, maintains quality standards, and aids departmental initiatives through collaborative engagement and continuous learning. 

Shift: Tuesday-Saturday or Sunday-Thursday 9am-5pm ET

How to Apply: Please submit your resume along with a cover letter (required for consideration) detailing your experience and motivation for applying. Applications without a cover letter will not be considered.

Job Responsibilities 

• Perform clinical data analysis and case management to accurately interpret genetic findings. 

• Establish phenotype-genotype correlations across diverse genetic disorders. 

• Investigate and interpret clinical features of genetic conditions using internal resources and professional tools. 

• Review and finalize genetic test reports, interpret variants, and curate internal databases. 

• Serve as a subject matter expert for designated genes, disorders, tests, and workflows. 

• Communicate with clients via email, phone, or other channels to support case resolution and provider engagement. 

• May abstract clinical information from patient records. 

• Performs literature reviews and database searches to support variant interpretation and classification. 

• Meets or exceeds productivity and error standards as assigned by team lead. 

• Documents evidence and rationale for variant classification in a clear, standardized format. 

• Assist with development of variant-, gene-, or disease-specific test information and report language. 

• Perform other duties as assigned to support the team or department. 

• Credential-specific responsibilities include but are not limited to:  

• ABMGG Certified: Fulfill responsibilities of Clinical Consultant as defined by CLIA (42 CFR 493.1457), including:  

• Consultation Availability: Provides timely consultation to ordering providers regarding test selection, interpretation, and clinical correlation of laboratory results.  

• Report Oversight: Reviews and ensures laboratory reports meet CLIA and CAP requirements for accuracy, completeness, and clinical relevance.  
• Result Authorization: Approves and signs off on high-complexity test results in accordance with CLIA regulations.  

Education, Experience, and Skills 

• PhD in Biology, Genetics or related field, MD or DO with more than 2 years directly relevant experience in clinical diagnostics (including fellowship) 

• Excellent verbal and written communication skills 

• Demonstrated computer skills, including ability to maintain high proficiency with internal systems and Microsoft Office Suite and the Office 365 environment 

• Prior experience with variant curation is preferred but not required 

Certificates, Licenses, Registrations 

• ABMGG certification or equivalent, certified in at least one specialty OR board eligible 

Physical Demands 

• Prolonged periods of sitting or working at a computer in a home office environment 

• Occasional need to lift or move materials or equipment weighing up to 20 pounds during travel or team visits 

Work Environment  

• Frequent use of digital communication platforms (e.g. video conferencing, email, and collaboration tools). 

• Ability to focus and manage complex tasks in a remote setting with multiple concurrent priorities. 

• May require occasional travel to laboratory sites, corporate offices, or conferences (typically <10%). 

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Territory:  Washington & Alaska

SUMMARY:

GeneDx is seeking a high-performing and strategically minded Regional Account Executive (RAE) to lead growth efforts in their territory. This field sales role is ideal for someone with deep experience in healthcare sales or clinical genomics, who excels at consultative selling, navigating complex provider environments, and driving business forward. This role reports to the Regional Sales Director.

As an RAE, you’ll play a critical role in advancing our mission by expanding access to GeneDx’s advanced genetic testing services. You will serve as the face of GeneDx in your territory—building strong provider relationships, identifying new opportunities, and serving as a trusted resource to physicians, genetic counselors, and their staff. You will work directly with your leader, a Regional Sales Director, to fully execute the sales strategies to drive adoption of genetic testing in your territory.

TERRITORY:

Travel as needed, including some required weekends, evenings, and overnights to attend conferences, meetings, or special events, etc. Expectation for field time is 4.5 days a week.

RESPONSIBILITIES:

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing accounts.
• Serve as the first line of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelors degree required.
• 3+ years in healthcare sales, preferably in a physician sales/services environment or 2+ years of experience as a genetic counselor.
• Possess a keen technical aptitude and ability to promote multiple service offerings and manage multiple business opportunities at any given time.
• Must have a valid driver's license.
• Able to work independently and successfully manage time and territory activities. 
• Proficient in Microsoft Office.

#LI-REMOTE

Summary 

We are seeking a highly skilled and business-minded Paralegal to assist with managing a high volume of complex contracts in the healthcare sector. This role combines knowledge of healthcare contracting with operational leadership. The successful candidate will assist the legal team with driving the contract lifecycle process, facilitating efficient business operations across clinical, operational, and administrative functions.

Job Responsibilities

Assisting with Contract Lifecycle

• Assist with the full lifecycle of contract drafting, reviewing, negotiating, and executing agreements across multiple business lines.
• Assist with the development of contracting standards, templates, and playbooks to drive efficiency, reduce negotiation time, and ensure consistent risk management.

Business Enablement 

• Assist Head of Commercial Contracts and Sr. Manager, Contracts, in the cross-functional collaboration with Sales, Procurement, Finance, Operations, and Compliance to ensure contracts meet both legal and business requirements.
• Negotiate standard contracts/terms with external parties under the guidance of the Senior Contracts Manager.
• Assist with legal team projects on an as-needed basis, working directly with Head of Commercial Contracts and Sr. Manager, Contracts, paralegals and attorneys 

Process Optimization & Technology Enablement

• Assist with optimization contract workflows and implement best practices for tracking, storage, and reporting.
• Assist with the enhancement of the contract management tools and technology (including AI capabilities), ensuring accurate and accessible contract records.
• Analyze contract data to identify patterns, improve negotiation outcomes, and support strategic planning.

Regulatory Compliance & Risk Management

• Identify and mitigate contractual risks related to patient data, clinical services, and vendor performance.
• Collaborate with Compliance and Privacy teams to incorporate regulatory updates into standard contract language. 

Education, Experience, and Skills

• Bachelor’s degree required
• 5-7 years of progressive contracts experience in a corporate legal department or law firm, preferably with exposure to high-volume and complex agreements.
• Demonstrated ability to lead contract negotiations independently and strategically.
• Strong understanding of contract law, risk allocation, and commercial terms.
• Experience implementing and managing contract lifecycle management (CLM) systems.
• Exceptional organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills; ability to influence and build trust with senior stakeholders.

Physical Demands

• Ability to stand, walk, and sit for extended periods.

Work Environment 

• Standard work hours are Monday through Friday, 9 AM to 5 PM EST, with occasional overtime required during peak periods.