CLIENT ENGAGEMENT SPECIALIST

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest rare disease data sets. For more information, please visit www.genedx.com. 

This is a full-time, on-site position in Gaithersburg, MD

Summary  

We operate with the conviction that what is best for our customers (patients, their families, and the clinicians, payers, and partners who serve them) must be embedded in every aspect of our work. 

At GeneDx, we believe: 

• Genomic information has broad utility, and every person should have access to their genome delivered expertly, ethically, and responsibly -- to guide health decisions throughout life. 
• The transition from hypothesis-based to genome-guided healthcare will improve outcomes for patients and the healthcare system, that benefit society as a whole.  
• Genomics will radically transform therapeutic development, bringing better therapies to patients faster, and patients should control and can direct the use of their genomic information to benefit both themselves and advance scientific understanding that helps others.   
   

In support of these beliefs, we value:  

• Openness, Accountability, Simplicity, Curiosity, Rigor, Efficiency, Equitability, Integrity, Humility, and Bravery. 
   

Through this value system we aim to revolutionize healthcare and change lives by unlocking the answers from within, bringing better health from genomics to patients around the world.  
 

More about the role  

The Client Engagement Specialist will provide exceptional customer service, and laboratory related communication regarding specimen submissions. This also includes releasing results to healthcare professionals, and their patients. As well as, handling all customer service contact received by telephone and/or electronically.  

Job Responsibilities 

• Provide exceptional customer service to patients and healthcare providers 
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. 
• Understanding of healthcare regulations and compliance requirements to ensure all activities are conducted in accordance with established protocols. 
• Ensure accuracy in entering and maintaining patient information and handling medical documentation. 
• Ability to communicate effectively with patients, healthcare providers, and team members both verbally and in writing. 
• Answer incoming calls and respond to inquiries promptly and professionally 
• Place client supply orders and arrange for medical kit shipments 
• Review and manage consent forms, medical hold forms, faxes, and work in inbound and outbound queues 
• Utilize medical terminology for clear communication with patients and healthcare professionals 
• Report laboratory results following established protocols and assist clients with test requirements, specimen submission, and other laboratory policies and procedures 
• Analyze and resolve customer concerns or issues effectively by utilizing appropriate resources. 
• Work with clients for missing information such as insurances, ICD 10/CPT, notes, consents, and demographics 
• Collaborate with other team members to ensure a seamless customer experience 
• Provide client education/reeducation regarding general billing and non-billing related issues as needed 

 People Manager 

• No  

Education, Experience, and Skills 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of medical terminology to effectively communicate with patients and healthcare providers 
• Strong data entry skills with a high level of accuracy and attention to detail 
• Excellent phone etiquette and interpersonal skills to provide outstanding customer service 
• Ability to communicate clearly and effectively 
• Passionate about providing excellent customer service in the healthcare industry 
• Must be able to multi-task in a fast-paced environment 
• Ability to handle stressful or difficult situations with the ability to deescalate calmly and professionally 
• Comfortable interacting with technical staff and other departments 
• Driven and focus minded to work within a remote setting

Preferred 

• 1-3 years clinical laboratory, physician’s office, and/or healthcare, insurance and/or billing customer service experience 
• Bilingual preferred

Competencies 

Mathematical, computer, reasoning, and language skills at the professional level. 

 Certificates, Licenses, Registrations 

• None  

Work Environment 

This is a fully onsite position. The employee will work from our office location in Gaithersburg, MD five days per week. Work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Standard office equipment including computer, phone, and video conferencing tools are used. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include: 

• Sitting for extended periods (up to 8 hours per day) 
• Repetitive use of hands and fingers for typing and mouse operation 
• Visual acuity for reading computer screens and documents 
• Ability to communicate effectively via phone and video calls 
• Occasional lifting of up to 10 pounds (office supplies, equipment) 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 
 
Acknowledgements 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.     

Summary  

GeneDx is seeking a high-performing, strategically minded Strategic Account Director (SAD) to drive growth in the Neonatal Intensive Care Unit (NICU) market. This role is ideal for someone with experience in hospital-based sales or genomics, who excels at consultative selling, navigating complex hospital environments, and promoting rapid adoption of genomic testing. This role reports to the Regional Sales Director.  

As an SAD, you will serve as the face of GeneDx in your territory—working directly with neonatologists, hospitalists, genetic counselors, and NICU teams. You will help ensure critically ill newborns have access to timely, actionable genetic insights while executing regional sales strategies developed with your Regional Sales Director.  

Territory  - Mid South (Alabama, Tennessee, Kentucky, Mississippi)

Travel as needed, including some weekends, evenings, or overnights for conferences, meetings, or special events. Expectation for ~75% travel or field time.  

Job Responsibilities 

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with hospital-based NICU teams.   

• Serve as the primary account contact for neonatologists, hospitalists, head nurse and clinical staff within the NICU.   

• Deliver tailored, consultative sales presentations to communicate the value of rapid genomic testing for critically ill newborns.   

• Collaborate with the relevant Directors of Health Systems to engage hospital leadership where needed to drive optimal utilization of rapid genome sequencing. 

• Coordinate with any relevant sales channels representatives (specialty RAEs or otherwise) where needed to garner access and advocacy for NICU sequencing. 

• Coordinate and execute both in-person and virtual hospital engagements.   

• Collaborate with cross-functional teams to ensure smooth onboarding, test ordering, and timely result delivery.   

• Lead educational initiatives for NICU teams, including hospital presentations, conferences, and clinical meetings.  

• Stay current on NICU workflows, clinical guidelines, product offerings, and competitive landscape.  

• Effectively pull metrics and case studies for NICU clients to continuously monitor utilization and impact to reinforce the use case of rWGS.  

• Maintain high field presence and relationship with clients.   

• Meet or exceed assigned sales targets, KPIs, and activity metrics.  

• Document opportunities, interactions, and updates in CRM, maintaining a robust clinician development pipeline.  

• Actively embody and encourage GeneDx cultural principles.  

• Demonstrate accountability, strong work ethic, and team-first mentality.  

Education, Experience, and Skills 

• Bachelor’s degree required.  

• 5 - 7 years in healthcare or hospital-based sales, preferably NICU or genetics-focused.  

• Strong technical aptitude and ability to manage multiple offerings and clinical opportunities.  

• Must have a valid driver’s license.  

• Able to work independently and manage time and territory effectively.  
• Proficient in Microsoft Office.  

Work Environment 

• This is a hybrid position requiring both in-office and remote work. The employee will work remotely from a home office or other suitable location with reliable high-speed internet access. In-office work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Remote work is performed in a climate-controlled environment. Standard office equipment including computer, phone, and video conferencing tools are used in both settings. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role with physical demands including: 

• Sitting for extended periods (up to 8 hours per day) 

• Repetitive use of hands and fingers for typing and mouse operation 

• Visual acuity for reading computer screens and documents 

• Ability to communicate effectively in person, by phone, and via video 

• Occasional standing, walking, and reaching for files or supplies 

• Occasional lifting of up to 15 pounds (files, office supplies, equipment) 

• Ability to commute to office location as required 
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


#LI-REMOTE
 

Summary  

GeneDx is seeking a high-performing, strategically minded Strategic Account Director (SAD) to drive growth in the Neonatal Intensive Care Unit (NICU) market. This role is ideal for someone with experience in hospital-based sales or genomics, who excels at consultative selling, navigating complex hospital environments, and promoting rapid adoption of genomic testing. This role reports to the Regional Sales Director.  

As an SAD, you will serve as the face of GeneDx in your territory—working directly with neonatologists, hospitalists, genetic counselors, and NICU teams. You will help ensure critically ill newborns have access to timely, actionable genetic insights while executing regional sales strategies developed with your Regional Sales Director.  

Territory  - West Texas

Travel as needed, including some weekends, evenings, or overnights for conferences, meetings, or special events. Expectation for ~75% travel or field time.   

Job Responsibilities 

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with hospital-based NICU teams.   

• Serve as the primary account contact for neonatologists, hospitalists, head nurse and clinical staff within the NICU.   

• Deliver tailored, consultative sales presentations to communicate the value of rapid genomic testing for critically ill newborns.   

• Collaborate with the relevant Directors of Health Systems to engage hospital leadership where needed to drive optimal utilization of rapid genome sequencing. 

• Coordinate with any relevant sales channels representatives (specialty RAEs or otherwise) where needed to garner access and advocacy for NICU sequencing. 

• Coordinate and execute both in-person and virtual hospital engagements.   

• Collaborate with cross-functional teams to ensure smooth onboarding, test ordering, and timely result delivery.   

• Lead educational initiatives for NICU teams, including hospital presentations, conferences, and clinical meetings.  

• Stay current on NICU workflows, clinical guidelines, product offerings, and competitive landscape.  

• Effectively pull metrics and case studies for NICU clients to continuously monitor utilization and impact to reinforce the use case of rWGS.  

• Maintain high field presence and relationship with clients.   

• Meet or exceed assigned sales targets, KPIs, and activity metrics.  

• Document opportunities, interactions, and updates in CRM, maintaining a robust clinician development pipeline.  

• Actively embody and encourage GeneDx cultural principles.  

• Demonstrate accountability, strong work ethic, and team-first mentality.  

Education, Experience, and Skills 

• Bachelor’s degree required.  

• 5 - 7 years in healthcare or hospital-based sales, preferably NICU or genetics-focused.  

• Strong technical aptitude and ability to manage multiple offerings and clinical opportunities.  

• Must have a valid driver’s license.  

• Able to work independently and manage time and territory effectively.  
• Proficient in Microsoft Office.  

Work Environment 

• This is a hybrid position requiring both in-office and remote work. The employee will work remotely from a home office or other suitable location with reliable high-speed internet access. In-office work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Remote work is performed in a climate-controlled environment. Standard office equipment including computer, phone, and video conferencing tools are used in both settings. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role with physical demands including: 

• Sitting for extended periods (up to 8 hours per day) 

• Repetitive use of hands and fingers for typing and mouse operation 

• Visual acuity for reading computer screens and documents 

• Ability to communicate effectively in person, by phone, and via video 

• Occasional standing, walking, and reaching for files or supplies 

• Occasional lifting of up to 15 pounds (files, office supplies, equipment) 

• Ability to commute to office location as required 
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


#LI-REMOTE
 

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Territory:  Maryland

SUMMARY:

GeneDx is seeking a high-performing and strategically minded Regional Account Executive (RAE) to lead growth efforts in their territory. This field sales role is ideal for someone with deep experience in healthcare sales or clinical genomics, who excels at consultative selling, navigating complex provider environments, and driving business forward. This role reports to the Regional Sales Director.

As an RAE, you’ll play a critical role in advancing our mission by expanding access to GeneDx’s advanced genetic testing services. You will serve as the face of GeneDx in your territory—building strong provider relationships, identifying new opportunities, and serving as a trusted resource to physicians, genetic counselors, and their staff. You will work directly with your leader, a Regional Sales Director, to fully execute the sales strategies to drive adoption of genetic testing in your territory.

TERRITORY:

Travel as needed, including some required weekends, evenings, and overnights to attend conferences, meetings, or special events, etc. Expectation for field time is 4.5 days a week.

RESPONSIBILITIES:

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing accounts.
• Serve as the first line of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelors degree required.
• 3+ years in healthcare sales, preferably in a physician sales/services environment or 2+ years of experience as a genetic counselor.
• Possess a keen technical aptitude and ability to promote multiple service offerings and manage multiple business opportunities at any given time.
• Must have a valid driver's license.
• Able to work independently and successfully manage time and territory activities. 
• Proficient in Microsoft Office.

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

This is an on-site position in Gaithersburg, MD, and the available shift is 11:30 am-8 pm ET 

The Billing Support Specialist I is an entry-level position responsible for providing outstanding customer service to patients and healthcare providers regarding billing inquiries. This role supports the billing team by managing client and patient questions, resolving payment issues, and ensuring accurate data entry. The ideal candidate is detail-oriented, eager to learn, and passionate about helping others in a healthcare setting.  

Job Responsibilities 

• Respond to patient and provider billing inquiries via phone and email, ensuring prompt and professional service. 
• Participate in a rotational schedule, alternating between managing inbound calls and handling emails, tickets, outbound calls, and problem resolution. 
• Enter and maintain accurate patient information in billing systems. 
• Review and process forms, including medical hold forms and faxes, and manage inbound/outbound queues. 
• Investigate and resolve basic billing discrepancies, process payments, refunds, and adjustments. 
• Maintain detailed records of customer interactions and transactions. 
• Collaborate with finance and customer service teams to support seamless billing operations. 
• Educate clients on general billing-related issues as needed. 
• Contact clients and insurance companies to obtain information for prior authorization and claim submission. 
• Navigate various payor types, including commercial/private payors, Medicare, and Medicaid. 
• Identify opportunities for process improvements and contribute ideas to enhance billing procedures. 

 People Manager  

• No 

 Education, Experience, and Skills  

• High school diploma or equivalent required; associate degree in a related field preferred. 
• Basic knowledge of medical terminology (training provided). 
• Strong data entry skills with attention to detail and accuracy. 
• Excellent phone etiquette and interpersonal skills. 
• Ability to communicate clearly and effectively, both verbally and in writing. 
• Passion for providing excellent customer service in the healthcare industry. 
• Ability to multitask in a fast-paced environment. 
• Calm and professional approach to stressful or difficult situations. 
• Comfortable working in a remote setting. 
• Proficiency in Microsoft Office; experience with billing software (Xifin, Careviso) and Salesforce is a plus. 
• Ability to work independently and as part of a team. 
• High level of empathy and customer service orientation. 

Preferred: 

• 1 year of experience in a billing, customer support, or healthcare setting is a plus. 
• Bilingual skills are a plus. 

 Certificates, Licenses, Registrations 

• None 

Work Environment 

This is a fully onsite position. The employee will work from our office location in Gaithersburg, MD five days per week. Work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Standard office equipment, including computer, phone, and video conferencing tools are used. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role with physical demands, including: 

• Sitting for extended periods (up to 8 hours per day) 
• Repetitive use of hands and fingers for typing and mouse operation 
• Visual acuity for reading computer screens and documents 
• Ability to communicate effectively in person, by phone, and via video 
• Occasional standing, walking, and reaching for files or supplies 
• Occasional lifting of up to 15 pounds (files, office supplies, equipment) 
• Ability to commute to the office location as required 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Summary  

GeneDx is seeking a high-performing, strategically minded Strategic Account Director (SAD) to drive growth in the Neonatal Intensive Care Unit (NICU) market. This role is ideal for someone with experience in hospital-based sales or genomics, who excels at consultative selling, navigating complex hospital environments, and promoting rapid adoption of genomic testing. This role reports to the Regional Sales Director.  

As an SAD, you will serve as the face of GeneDx in your territory—working directly with neonatologists, hospitalists, genetic counselors, and NICU teams. You will help ensure critically ill newborns have access to timely, actionable genetic insights while executing regional sales strategies developed with your Regional Sales Director.  

Territory  - Northeast (Prefer Boston area)

Travel as needed, including some weekends, evenings, or overnights for conferences, meetings, or special events. Expectation for ~75% travel or field time.   

Job Responsibilities 

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with hospital-based NICU teams.   

• Serve as the primary account contact for neonatologists, hospitalists, head nurse and clinical staff within the NICU.   

• Deliver tailored, consultative sales presentations to communicate the value of rapid genomic testing for critically ill newborns.   

• Collaborate with the relevant Directors of Health Systems to engage hospital leadership where needed to drive optimal utilization of rapid genome sequencing. 

• Coordinate with any relevant sales channels representatives (specialty RAEs or otherwise) where needed to garner access and advocacy for NICU sequencing. 

• Coordinate and execute both in-person and virtual hospital engagements.   

• Collaborate with cross-functional teams to ensure smooth onboarding, test ordering, and timely result delivery.   

• Lead educational initiatives for NICU teams, including hospital presentations, conferences, and clinical meetings.  

• Stay current on NICU workflows, clinical guidelines, product offerings, and competitive landscape.  

• Effectively pull metrics and case studies for NICU clients to continuously monitor utilization and impact to reinforce the use case of rWGS.  

• Maintain high field presence and relationship with clients.   

• Meet or exceed assigned sales targets, KPIs, and activity metrics.  

• Document opportunities, interactions, and updates in CRM, maintaining a robust clinician development pipeline.  

• Actively embody and encourage GeneDx cultural principles.  

• Demonstrate accountability, strong work ethic, and team-first mentality.  

Education, Experience, and Skills 

• Bachelor’s degree required.  

• 5 - 7 years in healthcare or hospital-based sales, preferably NICU or genetics-focused.  

• Strong technical aptitude and ability to manage multiple offerings and clinical opportunities.  

• Must have a valid driver’s license.  

• Able to work independently and manage time and territory effectively.  
• Proficient in Microsoft Office.  

Work Environment 

• This is a hybrid position requiring both in-office and remote work. The employee will work remotely from a home office or other suitable location with reliable high-speed internet access. In-office work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Remote work is performed in a climate-controlled environment. Standard office equipment including computer, phone, and video conferencing tools are used in both settings. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role with physical demands including: 

• Sitting for extended periods (up to 8 hours per day) 

• Repetitive use of hands and fingers for typing and mouse operation 

• Visual acuity for reading computer screens and documents 

• Ability to communicate effectively in person, by phone, and via video 

• Occasional standing, walking, and reaching for files or supplies 

• Occasional lifting of up to 15 pounds (files, office supplies, equipment) 

• Ability to commute to office location as required 
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


#LI-REMOTE
 

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

SUMMARY:

GeneDx is seeking a high-performing, strategically minded Regional Sales Director (RSD) to lead a sales team to execute sales goals across a defined region. This pivotal leadership role is ideal for a seasoned professional with deep experience in healthcare sales and leadership, clinical genomics, or diagnostics—someone who thrives in consultative selling, strategic planning, and coaching high-performing teams.

REGION:  South Central

As an RSD, you will be responsible for driving regional performance, supporting your team in cultivating strong provider relationships, and ensuring successful adoption of GeneDx’s advanced genetic testing solutions. You’ll serve as a key leader in the field, guiding and mentoring a team of sales representatives while working in close partnership with the Area Sales Director to execute strategic initiatives, expand market presence, and exceed sales goals.

RESPONSIBILITIES:

• Drive Regional Growth: Achieve and exceed regional sales goals by developing and executing strategic business plans that align with GeneDx’s broader commercial objectives.
• Team Leadership & Development: Recruit, hire, train, and coach a high-performing team of Regional Account Executives (RAEs). Provide ongoing mentorship and professional development opportunities to support team success.
• Field Engagement & Coaching: Spend significant time in the field alongside RAEs to assess needs, review objectives, and provide strategic guidance. Deliver in-the-moment coaching and feedback to continuously improve performance.
• Performance Management: Set clear expectations and performance benchmarks for the team. Monitor results, conduct regular performance reviews, and implement corrective action plans when needed.
• Operational Oversight: Manage the region’s budget responsibly, ensuring a strong return on investment for all expenditures. Analyze regional performance data to inform resource allocation and planning.
• Cross-Functional Collaboration: Partner closely with internal stakeholders across Marketing, Training, Market Access, Client Experience, and Enterprise teams to align field efforts and drive consistent execution.
• Onboarding & Training: Lead regional team meetings, facilitate ongoing training sessions, and actively participate in onboarding new hires to ensure a seamless integration into the GeneDx culture and sales process.
• Market Expertise: Maintain a high level of knowledge of GeneDx’s products, competitive landscape, and market dynamics to effectively position offerings and support team strategy.
• Cultural Leadership: Model and promote GeneDx’s core cultural principles—embrace change, communicate openly and empathetically, act with integrity, be bold and brave, and drive forward with purpose.
• Agility & Growth Mindset: Demonstrate personal agility by adjusting style and approach as needed. Commit to continuous self-development and professional learning.
• Team-First Mentality: Exhibit accountability, a strong work ethic, and a collaborative spirit that fosters team cohesion and shared success.
• Administrative Excellence: Meet expectations and deadlines for all projects, reporting, and administrative responsibilities in a timely and organized manner.

Qualifications:

• Degree in business, marketing, sciences or related field.
• 8-10 years’ experience in a relevant industry/commercial environment as a sales professional and sales leader.
• Knowledge of, and experience in, the Diagnostics/Genetics/Genomics industry strongly preferred
• Experience within complex selling environments with payer reimbursement knowledge and ability to prioritize and align organizational goals and objectives with selling processes
• Must live within the region they support
• Must have a valid Driver License and a vehicle to use for work on a daily basis
• Ability to quickly learn technical and disease state information
• Excels in a rapidly changing, competitive environment
• Demonstrates excellent written and verbal skills
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Ability to travel 40-60%, including possibly nights or weekends to attend conferences, meetings, special events, etc.

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Territory:  Virginia

SUMMARY:

GeneDx is seeking a high-performing and strategically minded Regional Account Executive (RAE) to lead growth efforts in their territory. This field sales role is ideal for someone with deep experience in healthcare sales or clinical genomics, who excels at consultative selling, navigating complex provider environments, and driving business forward. This role reports to the Regional Sales Director.

As an RAE, you’ll play a critical role in advancing our mission by expanding access to GeneDx’s advanced genetic testing services. You will serve as the face of GeneDx in your territory—building strong provider relationships, identifying new opportunities, and serving as a trusted resource to physicians, genetic counselors, and their staff. You will work directly with your leader, a Regional Sales Director, to fully execute the sales strategies to drive adoption of genetic testing in your territory.

TERRITORY:

Travel as needed, including some required weekends, evenings, and overnights to attend conferences, meetings, or special events, etc. Expectation for field time is 4.5 days a week.

RESPONSIBILITIES:

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing accounts.
• Serve as the first line of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelors degree required.
• 3+ years in healthcare sales, preferably in a physician sales/services environment or 2+ years of experience as a genetic counselor.
• Possess a keen technical aptitude and ability to promote multiple service offerings and manage multiple business opportunities at any given time.
• Must have a valid driver's license.
• Able to work independently and successfully manage time and territory activities. 
• Proficient in Microsoft Office.

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary   

The Clinical Billing Integrity Lead Analyst will support the organization’s efforts in ensuring that all utilization requests and claim submissions align to payers' medical necessity rules and requirements. This role includes the application of payer-specific medical necessity criteria to claims and prior authorization requests, ensuring that clinical documentation supports the medical necessity of services provided. The lead analyst will work closely with claims, coding, appeals, billing and other internal clinical teams to ensure adherence to payer policies and regulatory guidelines, mitigating the risk of claim denials and improving success of appeals to ensure accurate reimbursement. This position directly reports to the Associate Director of Clinical Billing Integrity. 

Job Responsibilities 

• Lead clinical integrity efforts cross-functionally to ensure adherence to medical necessity rules and payer-specific requirements for claims and invoices.  

• Create clinical materials as appropriate including letters of medical necessity, pricing justification and appeal templates   

• Review and decision prior authorization and claims denials for compliance with medical necessity rules, identifying potential issues or discrepancies in clinical documentation and coding, and identifying opportunities for appeals.  

• Create and follow new processes or process changes and to ensure compliance and intended outcomes as needed  

• Integration of new technology and initiatives for summarization of clinical information for both pre-and post-test teams  

• Provide insight into new and emerging use cases for exome and genome sequencing  

• Provide feedback for Market Access on payor specific gaps in coverage and/or misalignment to industry standards  
• Analyze data trends, using a variety of data visualization tools (e.g. PowerBI, Tableau, Smartsheets) to find new opportunities for targeted expansion of clinical billing integrity team efforts 

People Manager 

• No  

Education, Experience, and Skills 

• Master's Degree in Genetic Counseling or related field  

• Minimum of 3 years of experience, lab and/or payer experience preferred. 

• Demonstrated experience in genetic and molecular billing operations and medical necessity criteria. 

• Extensive experience with clinical documentation and medical coding (CPT, ICD-10, HCPCS)  

• Experience with Medicare, Medicaid, and Commercial plans preferred. 
• Excellent communication, organizational, and problem-solving skills. 

Certificates, Licenses, Registrations 

• Certification by the American Board of Genetic Counseling (ABGC) or equivalent 
• Genetic counseling state licensure as required by law. 

Work Environment 

This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary   

The Coding Analyst II plays a critical role in safeguarding revenue integrity and ensuring compliance across the organization. This position is responsible for accurate assignment of ICD-10-CM, CPT, and HCPCS codes, while proactively identifying and addressing claim coding-based denials. Beyond coding accuracy, the analyst collaborates with clinical, billing, and administrative teams to improve documentation quality, reduce revenue leakage, and maintain adherence to payer and regulatory requirements. The role involves addressing coding denial trends, reviewing coding accuracy on claim submissions and coding and pricing custom procedures. 

Job Responsibilities 

• Review clinical documentation and assign accurate ICD-10-CM, CPT, and HCPCS codes in compliance with regulatory and payer requirements. 

• Work daily custom coding, pricing, and patient/client inquiry queues, as applicable, to ensure prior authorization requests and claims are coded accurately, have appropriate pricing and in are compliance with regulatory and payer requirements 

• Investigate and resolve coding-related denials resulting in claim denials and delays in payment.  

• Identify and analyze coding denial patterns from worklists and collaborate cross functionally on strategies to reduce revenue leakage.  

• Collaborate with internal revenue cycle management teams to improve coding compliance. 

• Serve as a medical coding resource and subject matter expert for cross functional teams  

• Participate in external audits to review coding integrity. 

• Monitor coding changes, regulatory updates, and payer policy changes. 

• Review reports on coding denials to support root cause analysis and coding accuracy. 

• Participate in ad hoc medical coding related tasks, projects, and inquiries as directed by leadership 

• Complete other duties as assigned 

• Customer Service Standards 

• Support co-workers and engage in positive interactions.  

• Communicate professionally and timely with internal and external customers. 

• Demonstrate friendliness by smiling and making eye contact when greeting all customers.  

• Provide helpful assistance in anticipating and responding to the needs of our customers.  

• Collaborate with customers in planning and decision making to result in optimal solutions.  

• Ability to stay calm under pressure and deal effectively with difficult people 

People Manager 

• No 

Education, Experience, and Skills 

Education 

Associate’s degree in Business, Paralegal Studies, Coding, Communications, or other related field. Two (2) years of relevant experience in Billing, Compliance, Coding, Health Information Management, or Legal experience may be considered in lieu of an associate’s degree in addition to the experience below. 

Experience 

Minimum 2 years of medical coding experience in inpatient, outpatient, or professional services, with exposure to denial management and revenue cycle analytics. 

Skills 

• Strong knowledge of ICD-10-CM, CPT, HCPCS, medical terminology, payer guidelines, and reimbursement methodologies. 

• Proficiency in EHR systems, coding software, and Microsoft Excel for data analysis and coding audits. 

• Excellent analytical, communication, and problem-solving skills. 

• Knowledge of payer guidelines and reimbursement methodologies. 

• Ability to work independently and meet productivity/accuracy standards. 

• Experience with denial management tools and reporting systems. 

• Ability to interpret payer policies and regulatory requirements. 

• Strong attention to detail and ability to meet productivity and accuracy standards. 

• Experience working with third party payors.  

• Excellent oral and written communication skills. 

• Establish and maintain professional and cooperative relationships.  

• Effective human relations abilities.  

• Strong ability to effectively collaborative alliances and promote teamwork. 

Certificates, Licenses, Registrations 

• Certified Professional Coder (CPC), Certified Outpatient Coder (COC), Certified Coding Specialist (CCS), Certified Coding Specialist Physician-Based (CCS-P) or a Certified Coding Associate (CCA required. 

Work Environment 

This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary   

The RCM Correspondence Specialist manages healthcare revenue cycle communications, ensuring timely processing of insurance, patient, and internal correspondence to support billing and reimbursement while maintaining regulatory compliance. Responsibilities include reviewing and routing correspondence, documenting actions in billing platforms, analyzing trends, communicating with stakeholders, assisting with denied claims, and supporting process improvements. Qualifications require relevant education, experience in healthcare revenue cycle management, proficiency in billing software, and strong communication and organizational skills. This remote position reports to the Associate Director of Cash Posting and Correspondence and involves collaboration with various teams. 

Job Responsibilities 

• Review, process, and respond to correspondence from payers, patients, and internal departments regarding billing, claims, and payment issues. 

• Identify and route correspondence to appropriate teams or individuals for resolution. 

• Document all correspondence actions and maintain accurate records in the organization’s RCM system. 

• Maintain up-to-date records of all correspondence, actions taken, and outcomes in the billing system platforms, e.g., Smartsheet, Confluence, SharePoint, etc.  

• Analyze correspondence for trends or recurring issues and escalate as needed. 

• Communicate effectively with insurance companies, patients, and staff to clarify billing questions and resolve discrepancies. 

• Ensure all correspondence is handled in compliance with HIPAA and other relevant regulations. 

• Assist with appeals and follow-ups on denied claims based on correspondence received. 

• Monitor and follow up on current and outstanding unresolved correspondence within established timelines. 

• Critical thinking is vital. 

• Support process improvement initiatives to enhance the efficiency of the correspondence workflow. 

People Manager 

• No 

Education, Experience, and Skills 

• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred. 

• A minimum of 2-5 years of experience in healthcare revenue cycle management, medical billing, or insurance correspondence is required. 

• Strong understanding of medical terminology, billing codes, and payer requirements. 

• Excellent written and verbal communication skills. 

• Proficient in Microsoft Office Suite and healthcare billing software. 

• Detail-oriented with strong organizational and time management abilities. 
• Ability to work independently and collaboratively in a fast-paced environment. 

Certificates, Licenses, Registrations 

• N/A 

Work Environment 

This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Territory:  Western Carolinas - Must reside in the Charlotte NC are

SUMMARY:

GeneDx is seeking a high-performing and strategically minded Regional Account Executive (RAE) to lead growth efforts in their territory. This field sales role is ideal for someone with deep experience in healthcare sales or clinical genomics, who excels at consultative selling, navigating complex provider environments, and driving business forward. This role reports to the Regional Sales Director.

As an RAE, you’ll play a critical role in advancing our mission by expanding access to GeneDx’s advanced genetic testing services. You will serve as the face of GeneDx in your territory—building strong provider relationships, identifying new opportunities, and serving as a trusted resource to physicians, genetic counselors, and their staff. You will work directly with your leader, a Regional Sales Director, to fully execute the sales strategies to drive adoption of genetic testing in your territory.

TERRITORY:

Travel as needed, including some required weekends, evenings, and overnights to attend conferences, meetings, or special events, etc. Expectation for field time is 4.5 days a week.

RESPONSIBILITIES:

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing accounts.
• Serve as the first line of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelors degree required.
• 3+ years in healthcare sales, preferably in a physician sales/services environment or 2+ years of experience as a genetic counselor.
• Possess a keen technical aptitude and ability to promote multiple service offerings and manage multiple business opportunities at any given time.
• Must have a valid driver's license.
• Able to work independently and successfully manage time and territory activities. 
• Proficient in Microsoft Office.

#LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

GeneDx is seeking a high-performing, strategically minded Director to drive growth within assigned hospitals, IDNs and integrated care networks. This role is ideal for someone with experience in hospital-based sales or genomics, who excels at consultative selling, navigating complex hospital environments, and promoting rapid adoption of genomic testing. This role reports to the VP of Health Systems.  

The Director plays a vital role in driving revenue growth and forging strategic partnerships within hospital, IDNs and integrated care networks. This position focuses on building and nurturing relationships with key stakeholders, including C-suite executives, senior management, physicians, laboratory and IT operations teams, and department heads. The aim is to promote the adoption of enterprise-wide solutions that enhance operational efficiency and improve patient care outcomes. The role involves strategic planning, business development, and delivering high-quality services aligned with the hospital's mission and objectives.   

Territory - Northeast

Travel as needed, including some weekends, evenings, or overnights for conferences, meetings, or special events. Expectation is up to 60% travel as required.  

Job Responsibilities 

• Relationship Management: Develop and maintain strong relationships with C-suite and senior executives in health systems to foster trust and collaboration.   

• Strategic Initiative Implementation: Identify and pursue new business opportunities to drive revenue growth for hospital enterprise solutions, ensuring alignment with client needs and organizational goals.   

• Consultative Selling: Utilize a consultative approach to understand client challenges and demonstrate how our enterprise systems deliver measurable value.   

• Market Analysis: Conduct thorough market research to identify trends, assess the competitive landscape, and identify potential areas for expansion within hospital systems.   

• Collaboration with Internal Teams: Work closely with sales, product development, marketing, and support teams to refine offerings, ensuring they meet market demands and customer expectations.   

• Business Growth: Identify new partnership opportunities and lead negotiations to expand services, collaborating with cross-functional teams for seamless execution.   

• Performance Metrics: Monitor and analyze account performance, providing actionable insights and recommendations to senior leadership to optimize strategies.   

• Thought Leadership: Serve as a subject matter expert on hospital enterprise systems, representing the company at industry events, conferences, and client meetings.   

• Compliance Oversight: Ensure all activities comply with regulatory standards and hospital policies, promoting a commitment to quality and safety in operations.   

• Strategic Planning: Collaborate with hospital leadership to design and implement strategic plans aimed at enhancing service delivery and patient outcomes.   

 People Manager 

• No  

 Education, Experience, and Skills 

• Bachelor’s degree required.  

• 10+ years of commercial or business development experience and success navigating the complex infrastructure of healthcare systems.   

• 10= + years of demonstrated success negotiating and managing complex, multi-stakeholder partnerships and contracts.  

• Proven ability to build and lead high-performing teams within fast-paced, evolving organizations.  

• Deep understanding of healthcare ecosystem dynamics, including payer, provider, and institutional decision pathways.  

• Exceptional executive communication, presentation, and relationship management skills.  

• Strong technical aptitude and ability to manage multiple offerings and clinical opportunities.  

• Must have a valid driver’s license.  

• Able to work independently and manage time and territory effectively.  

• Proficient in Microsoft Office.  

Work Environment 

The role requires travel to client sites, with potential exposure to outdoor weather conditions. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

GeneDx is seeking a high-performing, strategically minded Director to drive growth within assigned hospitals, IDNs and integrated care networks. This role is ideal for someone with experience in hospital-based sales or genomics, who excels at consultative selling, navigating complex hospital environments, and promoting rapid adoption of genomic testing. This role reports to the VP of Health Systems.  

The Director plays a vital role in driving revenue growth and forging strategic partnerships within hospital, IDNs and integrated care networks. This position focuses on building and nurturing relationships with key stakeholders, including C-suite executives, senior management, physicians, laboratory and IT operations teams, and department heads. The aim is to promote the adoption of enterprise-wide solutions that enhance operational efficiency and improve patient care outcomes. The role involves strategic planning, business development, and delivering high-quality services aligned with the hospital's mission and objectives.   

Territory - Midwest 

Travel as needed, including some weekends, evenings, or overnights for conferences, meetings, or special events. Expectation is up to 60% travel as required.  

Job Responsibilities 

• Relationship Management: Develop and maintain strong relationships with C-suite and senior executives in health systems to foster trust and collaboration.   

• Strategic Initiative Implementation: Identify and pursue new business opportunities to drive revenue growth for hospital enterprise solutions, ensuring alignment with client needs and organizational goals.   

• Consultative Selling: Utilize a consultative approach to understand client challenges and demonstrate how our enterprise systems deliver measurable value.   

• Market Analysis: Conduct thorough market research to identify trends, assess the competitive landscape, and identify potential areas for expansion within hospital systems.   

• Collaboration with Internal Teams: Work closely with sales, product development, marketing, and support teams to refine offerings, ensuring they meet market demands and customer expectations.   

• Business Growth: Identify new partnership opportunities and lead negotiations to expand services, collaborating with cross-functional teams for seamless execution.   

• Performance Metrics: Monitor and analyze account performance, providing actionable insights and recommendations to senior leadership to optimize strategies.   

• Thought Leadership: Serve as a subject matter expert on hospital enterprise systems, representing the company at industry events, conferences, and client meetings.   

• Compliance Oversight: Ensure all activities comply with regulatory standards and hospital policies, promoting a commitment to quality and safety in operations.   

• Strategic Planning: Collaborate with hospital leadership to design and implement strategic plans aimed at enhancing service delivery and patient outcomes.   

 People Manager 

• No  

 Education, Experience, and Skills 

• Bachelor’s degree required.  

• 10+ years of commercial or business development experience and success navigating the complex infrastructure of healthcare systems.   

• 10+ years of demonstrated success negotiating and managing complex, multi-stakeholder partnerships and contracts.  

• Proven ability to build and lead high-performing teams within fast-paced, evolving organizations.  

• Deep understanding of healthcare ecosystem dynamics, including payer, provider, and institutional decision pathways.  

• Exceptional executive communication, presentation, and relationship management skills.  

• Strong technical aptitude and ability to manage multiple offerings and clinical opportunities.  

• Must have a valid driver’s license.  

• Able to work independently and manage time and territory effectively.  

• Proficient in Microsoft Office.  

Work Environment 

The role requires travel to client sites, with potential exposure to outdoor weather conditions. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

LI-REMOTE

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

We are seeking a strategic Sales Trainer to drive sales effectiveness and high performance across all GeneDx sales divisions. This role ensures commercial teams are equipped with the skills, tools, and data-driven strategies needed to manage territories, leverage CRM and analytics platforms, and consistently execute at a high level. You will work alongside a team of sales trainers who specialize in product knowledge and clinical context specific to each sales division, complementing that expertise with best-in-class selling skills and execution training.  

As part of the Commercial Training team, you will design, develop, and deliver programs that strengthen field readiness through new hire onboarding, ongoing skills development, and continuous performance enablement. You will lead training on core competencies, including pre-call planning, consultative and value-based selling, account strategy, call execution, and effective use of CRM systems and sales analytics tools — empowering representatives to navigate clinical conversations with confidence and position GeneDx solutions in alignment with provider needs. This role directly supports our mission to advance earlier and more accurate diagnoses by expanding patient access through high-quality, impactful customer engagement. 

 Job Responsibilities 

• Design, build, and deliver high-impact training programs across new hire onboarding and ongoing education, focused on core selling competencies including consultative selling, discovery, objection handling, value-based messaging, and competitive positioning  
• Partner closely with Sales Operations to train best practices for Salesforce and Tableau, enabling effective territory planning, pipeline management, reporting, and data-driven decision making  
• Support territory execution through training on routing strategy, pre-call planning, account planning, quarterly business reviews, and client business reviews  
• Conduct field rides and virtual ride-alongs to provide real-time coaching, performance feedback, and reinforcement of selling best practices.   
• Facilitate live and virtual training sessions, workshops, and certification programs using adult learning principles and modern instructional techniques  
• Develop and maintain scalable enablement content, including:  
• Presentation decks and monthly sales training materials  
• Territory planning templates and business planning tools  
• Salesforce and Tableau training recordings and job aids  
• Playbooks, step-by-step guides, and enablement resources  
• LMS-based courses and curricula  
• Objection handling tools, role-play guides, and talking points  
• Collaborate cross-functionally with Sales Leadership, Sales Operations, Marketing, Product, Medical Affairs, Commercial Strategy, and Training counterparts to identify training needs and align enablement efforts  
• Evaluate training effectiveness using assessments, surveys, field performance insights, and feedback loops; continuously optimize programs based on outcomes and business priorities  
• Contribute to the development of commercial training plans, messaging frameworks, and enablement strategy  
• Support planning and execution of major commercial meetings and events, including Global Commercial Meetings and other commercial meetings  
• Identify opportunities to improve sales effectiveness and proactively implement training solutions  
• Maintain training infrastructure and administrative components, including LMS management, enablement libraries, training calendars, communications, and follow-up materials  
• Travel as needed for meetings, training sessions, and field coaching (approximately 10–20%)  

People Manager 

• No 

 Education, Experience, and Skills 

 Required:  

• Bachelor’s degree in life sciences, healthcare, education, or related field.  
• 3–5 years of experience in sales training or sales enablement within biotech, pharma, or diagnostics.  
• Demonstrated expertise in selling skills and sales methodologies (e.g., consultative selling, value-based selling, account-based selling, or structured sales frameworks)  
• Experience with genetics and rare diseases.  
• Deep understanding of CRM systems and sales analytics tools, specifically Salesforce and Tableau.  
• Strong communication, facilitation, and instructional design skills.  
• Comfort with both virtual and in-person training modalities.  
• Ability to work cross-functionally and manage multiple projects in a fast-paced environment.  
• Willingness to travel up to 20% for training events, field visits, and national meetings.  

Preferred:  

• Previous field sales experience in genetic testing, pediatrics, prenatal care, or rare disease.  
• Familiarity with LMS platforms (e.g., Seismic).  
• Training certification (e.g., ATD, CPTD, Kirkpatrick) or instructional design experience. 

 Certificates, Licenses, Registrations 

• N/A 

 Work Environment 

 This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment, including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include: 

• Sitting for extended periods (up to 8 hours per day) 

• Repetitive use of hands and fingers for typing and mouse operation 

• Visual acuity for reading computer screens and documents 

• Ability to communicate effectively via phone and video calls 

• Occasional lifting of up to 10 pounds (office supplies, equipment) 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Acknowledgements 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.    

#LI-REMOTE 

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Territory:  Washington & Alaska

SUMMARY:

GeneDx is seeking a high-performing and strategically minded Regional Account Executive (RAE) to lead growth efforts in their territory. This field sales role is ideal for someone with deep experience in healthcare sales or clinical genomics, who excels at consultative selling, navigating complex provider environments, and driving business forward. This role reports to the Regional Sales Director.

As an RAE, you’ll play a critical role in advancing our mission by expanding access to GeneDx’s advanced genetic testing services. You will serve as the face of GeneDx in your territory—building strong provider relationships, identifying new opportunities, and serving as a trusted resource to physicians, genetic counselors, and their staff. You will work directly with your leader, a Regional Sales Director, to fully execute the sales strategies to drive adoption of genetic testing in your territory.

TERRITORY:

Travel as needed, including some required weekends, evenings, and overnights to attend conferences, meetings, or special events, etc. Expectation for field time is 4.5 days a week.

RESPONSIBILITIES:

• Drive territory growth by prospecting, developing, and closing new business while expanding relationships with existing accounts.
• Serve as the first line of account management for healthcare providers, including physicians, genetic counselors, and staff.
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
• Coordinate and execute both in-person and virtual client meetings.
• Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
• Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
• Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
• Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelors degree required.
• 3+ years in healthcare sales, preferably in a physician sales/services environment or 2+ years of experience as a genetic counselor.
• Possess a keen technical aptitude and ability to promote multiple service offerings and manage multiple business opportunities at any given time.
• Must have a valid driver's license.
• Able to work independently and successfully manage time and territory activities. 
• Proficient in Microsoft Office.

#LI-REMOTE