About the Role

The Strategy & Operations team is the "API" through which company strategy, operating rigor, and ways of working are translated into execution across Flex. As Senior Director of Strategy & Operations for the Housing division, you will serve as the most senior embedded operator within one of Flex's most strategically critical business units.

This role is distinct in its mandate: you are not a team builder or central function leader. You are a hands-on, high-ownership strategic operator embedded in the Housing division, working as the primary S&O interface between Housing and the Revenue organization. You will own the most complex, highest-stakes initiatives at the intersection of property partnerships, consumer growth, and cross-functional execution — including standing up Flex's efforts to leverage its property network to drive consumer awareness and adoption at scale.

You will report to the Chief Business Officer and work in close partnership with the GM of Housing and the Revenue leadership team. This is a rare opportunity to shape a consequential growth motion at a fast-growing fintech company, with direct exposure to executive leadership and meaningful influence over company direction.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ/SF area, you may be eligible for our relocation assistance program.

What You'll Do

• Serve as the primary strategic and operational interface between the Housing division and the Revenue organization, ensuring tight alignment on goals, priorities, and execution
• Own the top-down strategic framing and operating model for better aligning Flex’s sales motion to revenue-driving outcomes, optimizing the company's partner relationships into a scalable engine for increasing renter awareness and adoption
• Define and drive the go-to-market playbook for leveraging Housing partnerships to reach consumers at the right time and place, working cross-functionally with Revenue, Marketing, and Product to bring it to life
• Build and manage the operating mechanisms—frameworks, cadences, data infrastructure, decision rights—that enable Housing and Revenue to execute together with speed and clarity
• Serve as a trusted thought partner to the GM of Housing and Revenue leadership on their highest-stakes challenges
• Proactively identify operational gaps and build the systems to close them before they become bottlenecks

Who You Are

• 12+ years of professional experience, with a track record spanning management consulting and/or senior strategy, biz ops, or chief of staff roles at high-growth companies
• Deep experience at the intersection of partnerships, go-to-market, or consumer growth - you understand how to build and operationalize a business motion that bridges supply-side assets and demand-side goals
• Exceptional conceptual thinker who moves fluidly across levels of abstraction—from strategic framing to execution mechanics—without losing altitude
• Proven ability to lead high-stakes cross-functional work at scale, with the credibility and interpersonal skill to align senior stakeholders across organizational boundaries
• Comfortable operating in ambiguity and partial information - you structure complex problems quickly, move with urgency, and revise as you learn
• Superior written and verbal communicator - your memos are clear and well-argued, your verbal communication is confident and direct
• Advanced financial modeling and quantitative analysis skills; fluent in the numbers behind a growth business
• Strong bias for action, high bar for your own work product, and obsessive attention to detail
• AI-first in how you work - you default to AI tools to accelerate research, analysis, synthesis, and communication, and you have a demonstrated track record of meaningfully changing how a team operates through applied AI adoption
• NYC-based and comfortable working from our Flatiron office 3+ days per week

Nice to Have

• Experience in fintech, lending, consumer payments, or proptech
• Prior experience at a top-tier consultancy
• Familiarity with the operational rhythms of a growth stage company 
• Experience building or scaling a partnerships-led or property network-driven growth motion

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $264,000-330,000.

About the role

The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure that we deliver an excellent experience across all touchpoints of the customer journey. Working closely with Strategy & Operations, Analytics, Data Science, and customer-facing departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on solutions, and build the systems we use to optimize product and service quality for the future. The ideal candidate must have a passion for customer impact, robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty.

As a Senior Manager, Strategy & Operations (CPT) you’ll partner directly with the Director of the Consumer Protection Team to drive some of our highest-impact projects. This is an exceptional opportunity for a gritty, entrepreneurial problem-solver with a genuine commitment to consumer impact, able to toggle between strategy and execution. This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience with what it takes to lead and operate a world-class consumer fintech. The ideal candidate will be comfortable producing both rigorous data analysis and exec-ready deliverables from day one, working autonomously or together with your team.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

What you’ll do

• Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution.
• Apply your business knowledge and analytical skills to identify the challenges that matter most.
• Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business.
• Partner with Analytics and Data Science to rapidly test new hypotheses and build lasting infrastructure around the insights you discover.
• Manage a diverse portfolio of projects, adapting rapidly to shifting priorities.
• Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had.
• Communicate effectively with senior stakeholders, navigating complex problem sets with agility.
• Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate.

Key qualifications

• Ideally 5+ years of relevant work experience (e.g., management consulting, chief of staff function, strategy, or multi-hat start-up role)
• Direct work with a high-growth tech/fintech company preferred
• Strong conceptual facility; extremely fast thinker
• Comfort “fog sculpting,” making amorphous projects tractable 
• Entrepreneurial - finds the messiness of 0-to-1 building exhilarating
• Obsessive attention to detail; high bar for your own work product
• Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
• Ability to thrive in a fast-paced (and at times chaotic) environment 
• Strong bias for action
• Superior communication skills (e.g., memos, verbal presentations); able to make complex, ambiguous topics immediately legible to executives and cross-functional partners alike
• Comfortable working directly with data and partnering with Analytics and Data Science teams; familiarity with tools like Tableau, Power BI, or Sigma preferred
• SQL proficiency preferred, but not required
• Genuine passion for “doing right” by our customers; we care about our mission, and you should, too!

Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines.

For candidates located in our Tier 1 markets (NYC/ SF), the on-target earnings (OTE) pay range for this role is $184,000 - $230,000 USD. For all other U.S. locations, Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the Tier 1 states listed above, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.

About the role

The Strategy & Operations team serves as the “API” through which company strategy, operating rigor, and ways of working are translated into execution across Flex. As a Strategy & Operations Lead within our Housing division, you will operate as a trusted thought partner and execution owner for the division’s most critical initiatives.

Embedded within the Housing division, you will help define and operationalize strategic priorities, operating cadence, and success metrics. You will support the GM and functional leaders in translating high-level goals into executable plans, while personally owning large, high-impact initiatives from initial strategy through execution and delivery of measurable outcomes.

This is an exceptional opportunity for a high-ownership, entrepreneurial operator who thrives in ambiguity, can influence without authority, and is equally comfortable setting strategy and rolling up their sleeves to deliver results. You will report to the Head of Strategy & Operations for Housing and work in close partnership with the GM of Housing, with frequent exposure to the executive team.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

What You’ll Do

• Partner closely with the GM of Housing and functional leaders to define divisional priorities, roadmaps, and operating plans, ensuring alignment with company-level strategy
• Translate divisional goals into a clear operating system that enables strong cross-functional coordination and execution
• Own and drive end-to-end strategic initiatives for the Housing division, from problem definition and strategy development through execution and delivery of outcomes
• Distill progress into executive-facing monthly memos and facilitate review meetings that drive the right strategic conversations and decisions
• Communicate effectively with senior stakeholders, navigating complex problem sets with clarity and agility
• Operate at top-decile levels of speed and productivity, dealing constructively with pressure, debate, and competing priorities
• Continuously improve processes, streamline collaboration, and proactively identify opportunities to optimize how the division operates

Who You Are

• 8+ years of professional experience, ideally including time in management consulting and/or in a high-growth start-up within a Strategy, Business Operations, or Chief of Staff function
• Entrepreneurial mindset, energized by the ambiguity and pace of 0-to-1 building
• Exceptional conceptual thinker who can move fluidly from strategy to execution and make amorphous problems tractable (“fog sculpting”)
• Highly collaborative operator with strong interpersonal skills, able to drive alignment and outcomes through influence rather than authority
• Thrives in fast-paced, dynamic environments and maintains composure amid competing priorities
• Strong bias for action, paired with obsessive attention to detail and a high bar for work quality
• Excellent written and verbal communicator, skilled at distilling complexity into clear, concise narratives and executive-ready materials
• Exceptionally quantitative, combining advanced financial modeling skills with fluency in quantitative analysis, budgeting, and forecasting

Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines.

For candidates located in our Tier 1 markets (NYC/SF/Seattle), the base salary pay range for this role is $216,000—$270,000 USD. For all other U.S. locations, Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the Tier 1 states listed above, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.