📍 Location: Old Town Scottsdale, AZ or Downtown Austin, TX - No Remote Candidates
💼 Type: Full-time
💰 Compensation: 110,000 - $250,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits

The most valuable relationships in enterprise sales aren’t won once — they’re earned again and again.

As an Account Manager at Files.com, you’ll own renewals and expansions with Fortune 500s, global brands, and fast-scaling enterprises that already trust us with mission-critical workflows. These customers have chosen Files.com to power secure file transfer and automation across their organizations. Your mission is to renew that trust, grow that trust, and turn it into long-term, multi-year partnerships.

This isn’t a “maintenance mode” role. At Files.com, Account Managers are strategic sellers who maximize both the revenue and the quality of revenue from existing customers. You’ll drive renewals, structure expansions that touch multiple teams and departments, and shift customers into the long-term contracts that stabilize our business and theirs. Every conversation you lead will be meaningful, high-impact, and career-defining.

You’ll sell boldly, backed by a product you can be proud of and an engineering team that delivers at speed. You’ll learn how to expand accounts strategically, deepen customer reliance on Files.com, and turn single contracts into enterprise-wide relationships. And you’ll do it all as part of a high-performing, in-office team that sets the standard for excellence in renewal sales.

This isn’t just another account management job. This is where you turn renewals into growth engines — and build the kind of skills and track record that set elite sellers apart.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and Account Management is central to that growth.

Our Scottsdale office sits in the heart of Old Town: a bright, modern space with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.

What You’ll Actually Do
This isn’t about “maintaining” accounts. It’s about protecting, growing, and maximizing them.

In this role, you will:

• Master the Product: Become a Files.com expert, understanding features, integrations, and use cases at a level that builds credibility with both technical and business stakeholders.
• Run Strategic Renewals: Lead conversations that reinforce value, uncover evolving needs, and secure long-term partnerships.
• Drive Expansions: Identify growth opportunities across departments, child sites, and feature adoption, and close expansions that deepen reliance on Files.com.
• Guard Revenue with Discipline: Protect every dollar of revenue by rightsizing plans, preventing churn, and converting monthly accounts into stable annual or multi-year contracts.
• Navigate Complex Accounts: Manage multi-stakeholder relationships across IT, security, and business leaders, keeping deal control and momentum.
• Forecast and Execute: Maintain accurate renewal and expansion pipelines, prioritize intelligently, and consistently deliver on growth and retention targets.

Why This Role Is Different

• Partner with Enterprise Customers That Matter: You’ll manage relationships with Fortune 500s, global brands, and fast-scaling enterprises. These aren’t small renewals — they’re strategic contracts that shape how organizations operate.
• You'll Be the Guardian of Revenue: Every dollar of existing revenue is yours to protect, grow, and improve. You’ll stabilize unpredictable usage into committed contracts that fuel company growth.
• Build Career-Lasting Skills: From renewal strategy to expansion selling, you’ll sharpen the abilities that define elite sellers — skills that compound throughout your career.
• Sell With Leverage and Confidence: Unlike cold new-logo selling, you start ahead — customers already trust Files.com.
• Drive Predictability and Stability: You’ll directly shape Files.com’s growth by converting monthly accounts into annual and multi-year commitments — a top priority for leadership.
• Be Part of a High-Performing Team: You’ll join an elite team of Account Managers who raise the bar, supported by leaders who invest in your growth.

What Success Looks Like

• You consistently exceed retention and expansion quotas.
• Customers renew not just because they must, but because they see Files.com as indispensable.
• You convert monthly customers to annual or multi-year agreements, improving predictability and stability.
• You identify and close expansions that grow accounts strategically across features and departments.
• You grow sharper every quarter at renewal strategy, account growth, and multi-stakeholder navigation.

Who Thrives in This Role
✅ You’re hungry to win and motivated by protecting and growing enterprise revenue
✅ You combine technical fluency with consultative selling
✅ You thrive on renewal conversations and expansion selling
✅ You’re disciplined about pipeline, forecasting, and account strategy
✅ You want to master the art of expansion and retention sales

Perks & Benefits
🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast every day in our Scottsdale office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t “maintenance mode” account management. This is high-output, high-impact renewal and expansion sales where you’ll protect, grow, and transform enterprise accounts that already trust us. If you want to build lasting sales skills, be part of an elite team, and fuel the growth of a profitable SaaS company, this is your seat.#LI-Onsite

📍 Location: Old Town Scottsdale, AZ or Downtown Austin, TX - No Remote Candidates
💼 Type: Full-time
💰 Compensation: $110,000 - $250,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits

The biggest deals in enterprise sales aren’t about transactions — they’re about transformation. They require sellers who can think strategically, listen deeply, and guide complex organizations through decisions that reshape the way they operate.

At Files.com, that’s the kind of Account Executive we’re building our team around.

Here, you’ll sell to Fortune 500s, global brands, and fast-scaling enterprises where secure file transfer and automation are mission-critical. These are not small contracts — they’re career-defining deals that touch entire digital supply chains and deliver massive, measurable impact for customers.

You’ll learn how to position Files.com not as a point solution, but as the foundation of customer workflows. You’ll run discovery that uncovers real pain points, build trust at the executive level, and structure large, multi-department contracts that grow in value year after year. Along the way, you’ll develop the complete enterprise sales toolkit: consultative discovery, value-based selling, multi-stakeholder navigation, and disciplined deal execution.

And because you’ll be backed by a world-class product and engineering team that delivers at speed, you’ll sell boldly, knowing customers will experience the exact value you promised. Combine that with a high-performing team of elite AEs and a leadership culture that invests in your growth, and you’ve got the environment where great sellers become exceptional.

This is not just another AE role. This is where you close the kinds of deals that define your career.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.

Our offices are located in the best parts of two amazing cities:

• Scottsdale, AZ (Old Town): A bright, modern office with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona.
• Austin, TX (Downtown): A brand-new space in the heart of downtown, surrounded by energy, culture, and some of the best food and nightlife in Texas. Free breakfast daily, plenty of room to collaborate, and the vibrancy of Austin right outside the door.

Twice a year, we bring the whole team together for energizing off-sites in cities like New Orleans, Nashville, and Miami.

What You’ll Actually Do

This isn’t about running cookie-cutter demos. It’s about deep product knowledge, thoughtful discovery, and selling with confidence.

In this role, you will:

• Master the Product: Become a true Files.com expert, understanding features, integrations, and use cases at a level that builds credibility with technical buyers.
• Run Discovery with Depth: Ask thoughtful questions, uncover real challenges, and tailor solutions that align directly to customer goals.
• Sell the Biggest Deal Possible: Think strategically about long-term value, positioning Files.com as the foundation of customer workflows and structuring high-value contracts that expand over time.
• Navigate Complex Deals: Manage multi-stakeholder conversations, maintain deal control, and move opportunities forward with urgency and precision.
• Sell With Confidence: Partner with Customer Success and Engineering teams who deliver on every promise — often faster than customers expect.
• Execute Pipeline with Discipline: Build, maintain, and forecast a healthy pipeline, consistently achieving or exceeding quota.

Why This Role Is Different

Sell to Enterprise Customers That Matter: You’ll work with Fortune 500s, global brands, and fast-scaling enterprises. These are not transactional deals — they’re high-impact solutions that change how organizations operate.

Learn to Sell the Biggest Deal Possible: You’ll be trained to think strategically and position Files.com not as a point solution, but as a foundation. You’ll learn how to sell large, multi-department contracts — the kind of skill that defines elite enterprise sellers.

Develop Skills That Last a Career: From consultative selling to multi-stakeholder deal navigation, this role gives you the complete enterprise sales toolkit. The skills you build here will compound in value throughout your career.

Real Engineering Backing: Our Engineering and R&D teams move mountains for customers. Customer feedback gets acted on fast, solutions ship in days not quarters, and you’ll never waste your career apologizing for “known issues.”

A Product You’re Proud to Sell: Files.com is fast, reliable, and proven. With seamless onboarding and a track record of customer success, you can sell with confidence knowing what you promise will be delivered.

A High-Performing Team That Elevates You: You’ll be part of an elite team of AEs who raise the bar, supported by leaders who invest in you. The culture here rewards expertise, discipline, and consistent overperformance.

What Success Looks Like

• You consistently achieve or exceed quota by running disciplined, strategic sales cycles.
• Prospects remember you as a trusted advisor who listened, understood, and delivered value.
• You build long-term relationships that lead to larger deals and lasting customers.
• You grow sharper every quarter in discovery, positioning, negotiation, and closing.

Who Thrives in This Role
✅ You’re hungry to win and motivated by big, complex deals
✅ You combine technical fluency with consultative selling
✅ You thrive on deep discovery and building trust with executives
✅ You’re disciplined about pipeline, forecasting, and deal execution
✅ You want to master enterprise sales and accelerate your career

Perks & Benefits
🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast every day in both Scottsdale and Austin offices
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t “just another AE job.” This is a high-output, high-impact enterprise sales role where you’ll master a technical product, sell to world-class customers, and close the kinds of deals that define careers. If you want to build lasting sales skills, be part of an elite team, and fuel the growth of a profitable SaaS company, this is your seat.

📍 Location: Austin, TX (preferred) / Remote (exceptional candidates)
💼 Type: Full-time
💰 Compensation: $250,000 - $350,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits

At most companies, enterprise sales is either about landing new logos or keeping existing ones happy.

​At Files.com, you'll do both — and be rewarded for excelling at both.

​This is a hybrid role: you'll carry a book of existing strategic accounts while simultaneously hunting new enterprise logos within a defined territory. You're not just an account manager, and you're not just a hunter. You're a full-cycle enterprise seller who can grow what we have and win what we don't.

​You will have existing accounts while you are also focused on new logos. We believe this is in line with how most top enterprise sellers operate — a book of business to expand, and a defined territory for new logo opportunities.​

Who We Are

​We're Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

​We've built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we're scaling intentionally — and this role is a critical piece of that growth.

​Our office is brand-new space in the heart of downtown Austin, surrounded by energy, culture, and some of the best food and nightlife in Texas. Free breakfast daily, plenty of room to collaborate, and the vibrancy of Austin right outside the door.

​Twice a year, we bring the whole team together for energizing off-sites in cities like New Orleans, Nashville, and Miami.

​What You'll Do

Expand Existing Strategic Accounts:

• ​Own the end-to-end commercial strategy for a defined portfolio of strategic accounts
• ​Build multi-threaded relationships across technical, operational, and executive stakeholders
• ​Lead deep discovery to uncover business and technical problems worth solving
• ​Develop and execute account plans focused on expansion and long-term value
• ​Lead complex negotiations and close high-impact expansion deals
• ​Bring customer insight back into the organization to influence priorities and decisions​

Win New Enterprise Logos:

• ​Generate the majority of your new-logo pipeline through strategic outbound prospecting, executive networking, and referrals at companies with $5B+ in revenue
• ​Identify and engage VP-level and above stakeholders in IT operations, infrastructure, data movement, security, and compliance — the people who own the problem Files.com solves
• ​Run discovery with infrastructure depth: surface legacy modernization, compliance risk, and operational complexity, and connect them to clear business value
• ​Think strategically about enterprise-wide value, structure large multi-department contracts, and close deals that reflect the full scope of what Files.com can do
• ​Navigate complex deals across IT leadership, security teams, procurement, and executive sponsors, keeping alignment and momentum across long, multi-stakeholder sales cycles

Across Both Motions:

• Become a true Files.com expert — understanding the platform's architecture, security model, compliance capabilities, and integrations at a level that earns credibility with the most technical buyers
• Forecast and execute with discipline: build, maintain, and accurately forecast a healthy pipeline, consistently achieving or exceeding quota
• Partner with Product, Engineering, Support, and Customer Success to align execution and deliver real outcomes

What This Role Is (and Is Not)

​This is not a passive account management role. It is not a pure inbound AE role either.

​You will enter with a book of existing strategic accounts — real customers, real expansion potential, and a foundation to build on immediately. You will also carry a defined territory of net-new enterprise logos to pursue.

As a Strategic Account Executive, QBRs and account reviews are not box-checking exercises — they are tools to create alignment, earn trust, and unlock expansion. Outbound prospecting is not a fallback activity — it is a core part of how you build a compounding, career-defining territory.

Both motions require the same thing: deep discovery, executive relationships, technical credibility, and disciplined execution.

In the first six months, success looks like meaningful expansion pipeline across your existing accounts and real new-logo pipeline underway.

Within twelve months, success is clear: closed expansion deals, multiple net-new logos won, a self-sustaining outbound motion, and measurable contribution to both NRR and new ARR.

You are accountable for outcomes — not activity alone.

Why This Role Matters

Our customers are actively modernizing infrastructure, replacing legacy tools, and investing in more resilient platforms. The largest enterprises in the world are making infrastructure decisions at scale — and they need a seller who can earn their trust and close at the level those decisions deserve.

Your work directly impacts:

Net Revenue Retention

Expansion pipeline and closed revenue across strategic accounts

New logo pipeline and closed-won business from net-new enterprises

Executive relationships and customer trust

Product and roadmap insight from real-world usage

What Makes Files.com Different

A book of business on day one: You're not starting from zero. You enter with real accounts and real expansion opportunities to go after immediately.

A defined territory to hunt: Your new-logo pipeline is yours to build — with the autonomy, tools, and team backing to win the biggest enterprise IT deals in the market.

Technical depth wins here: The buyers you'll target are IT infrastructure leaders who can spot a rep who doesn't know the space. Your knowledge is your competitive weapon.

A product that works: Files.com is reliable, secure, and continuously improving — no selling around broken promises.

Real engineering backing: Customer feedback gets acted on fast. Solutions ship in days, not quarters. You'll never waste your career apologizing for "known issues."

Meaningful impact: Expansion and new-logo deals that can be measured in six and seven figures.

Who Thrives in This Role

✅ You have a proven track record of both expanding complex enterprise accounts and self-sourcing net-new pipeline at the enterprise level ($5B+ accounts)
✅ You're deeply fluent in enterprise IT infrastructure — you can hold a real conversation with a VP of IT Operations or a Director of Network Engineering
✅ You combine technical credibility with executive presence and the ability to operate across both levels in the same deal
✅ You're comfortable with long, complex sales cycles and know how to maintain momentum across multi-stakeholder organizations
✅ You balance persistence with judgment and long-term relationship thinking
✅ You are proactive, curious, and disciplined in how you operate
✅ You want ownership, accountability, and visible impact — across both an existing book of business and a territory you're building

Location & Travel

Austin-based candidates are preferred for proximity to leadership, but exceptional remote candidates will be considered. Remote employees will be expected to make monthly trips to Austin, TX. This role includes travel as needed to build and maintain strong customer relationships.

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered lunch every day in our Austin office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom line

​This is a senior, career-defining role for someone who can do it all — grow strategic accounts into durable, expanding partnerships while hunting and closing the biggest enterprise IT deals in the market. You'll enter with a book of business and a defined territory to build. Both reward the same thing: expertise, discipline, and relentless execution.

📍 Location: Old Town Scottsdale, AZ or Austin, TX (In-Office Only – Remote Work Not Allowed)
💼 Type: Full-time
💰 Compensation: Competitive salary + premium benefits

At Files.com, new logo sales leadership isn’t about sitting behind dashboards or chasing reports. It’s about coaching as craft — and building a team of Account Executives (AEs) who can confidently close some of the most meaningful enterprise deals in SaaS.

This is a role where you stay close to the work: shadowing discovery calls, reviewing live opportunities, strategizing deal progression, and giving feedback that sticks. You’re not just supervising activity — you’re shaping talent. The AEs on your team won’t grind through transactional deals; they’ll engage Fortune 500s, global enterprises, and fast-scaling companies where secure file transfer and automation are mission-critical.

Unlike other AE leadership roles, this isn’t a rescue mission. Our inbound engine is strong, our frameworks are proven, and our product is rock-solid — backed by an engineering team that ships solutions in days, not quarters. That means you and your team sell boldly, without apologies.

Here, your success isn’t measured by activity logs — it’s measured by the enterprise logos you land, the caliber of sellers you develop, and the confidence your team carries into every conversation. You’ll be surrounded by sharp, ambitious AEs and peers who thrive in a high-performance culture. And you’ll walk away with career-defining leadership experience that sets you up for Director and VP roles down the road.

This is hands-on leadership. It’s enterprise sales at the highest level. And it’s your chance to make an outsized impact — both on your team and on a profitable SaaS company powering 4,000+ global brands.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.

Our offices are located in the best parts of two amazing cities:

• Scottsdale, AZ (Old Town): A bright, modern office with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona.
• Austin, TX (Downtown): A brand-new space in the heart of downtown, surrounded by energy, culture, and some of the best food and nightlife in Texas. Free breakfast daily, plenty of room to collaborate, and the vibrancy of Austin right outside the door.

Twice a year, we bring the whole team together for energizing off-sites in cities like New Orleans, Nashville, and Miami.

What You’ll Actually Do

This isn’t a desk-and-reports role. As New Logo Sales Manager, your days will be spent in the trenches with your team, making them sharper every week.

• Coach & Develop Talent: Work 1:1 and in group sessions with your AEs, sharpening their ability to run discovery, position strategically, and close high-value enterprise deals.
• Own Pipeline Productivity: Ensure AEs consistently hit and exceed quota — and treat their performance like your personal responsibility.
• Diagnose & Intervene: Spot underperformance fast, identify root causes, and design tactical fixes that get results.
• Enforce Discipline: Hold the line on CRM accuracy, pipeline hygiene, and sales methodology — knowing quality at the top drives everything downstream.
• Lead From the Trenches: Stay embedded in AE workflows — shadowing calls, reviewing live opportunities, and stepping into deals to model best practices.
• Guide Deal Strategy: Help your team expand scope thoughtfully, demonstrate ROI across departments, and close multi-stakeholder contracts.

What Success Looks Like

• Your AEs consistently hit or exceed their quotas, with a healthy balance of new logos and multi-year enterprise contracts.
• Opportunities in the pipeline are clean, well-qualified, and accurately forecasted.
• Account Executives under your guidance become sharper every quarter — growing into consultative sellers capable of running complex enterprise deals.
• Your coaching translates directly into measurable performance improvements — higher conversion rates, bigger deal sizes, and faster sales cycles.
• Customers walk away from first meetings with a clear sense of Files.com’s value, trusting your team as true partners in solving mission-critical problems.
• The sales leadership team sees you as a multiplier — someone who raises the bar for talent, execution, and revenue impact.

Why This Role Is Different

• You’ll Sell to Enterprise Customers That Matter: Your team won’t chase SMB logos. They’ll be closing deals with Fortune 500s, global brands, and fast-scaling enterprises where every conversation is meaningful and career-defining.
• You’ll Build Closers, Not Pitch-Readers: Many managers supervise quota reports. At Files.com, you’ll build consultative sellers who lead with discovery, diagnose complex workflows, and position Files.com as core infrastructure.
• You’ll Master the Coaching Craft: This is in-the-weeds leadership. You’ll refine your coaching precision on live deals, sharpening your ability to diagnose, role-play, and elevate AE performance.
• Career-Defining Leadership Experience: Leading new logo sales at Files.com gives you exposure to enterprise sales leadership at the highest level. This role is a springboard into Director and VP positions — here or anywhere in SaaS.

Who Thrives in This Role

✅ You see yourself as a coach and builder of talent, not just a supervisor
✅ You thrive on giving direct, actionable feedback that drives results
✅ You enjoy being embedded in daily workflows, not watching from a distance
✅ You hold high standards for urgency, discipline, and performance
✅ You’re motivated by helping ambitious AEs become world-class closers

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast every day in our Scottsdale office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t a clipboard manager role. It’s a career-defining leadership opportunity where you’ll coach ambitious Account Executives, sharpen your own leadership craft, and fuel the growth of one of the most profitable SaaS companies in the industry.

📍 Location: Old Town Scottsdale, AZ (In-Office Only – Remote Work Not Allowed)
💼 Type: Full-time
💰 Compensation: Competitive salary + premium benefits

At Files.com, the Renewal Sales Manager isn’t a forecast-and-report supervisor. This role is about impact — staying embedded in the work, coaching Account Managers on live deals, and turning every renewal into a long-term win. You’ll lead the team that protects revenue, expands customer value, and ensures customers continue trusting Files.com as their mission-critical file orchestration platform.

Every renewal here is high-stakes. You and your team will work directly with Fortune 500s, global brands, and fast-scaling enterprises that depend on us for mission-critical workflows. Your leadership doesn’t just maintain accounts — it multiplies growth. By sharpening discovery, enforcing discipline, and coaching with precision, you’ll elevate Account Managers into consultative sellers who secure renewals, uncover expansion, and build lasting trust with executives.

This is hands-on leadership. You’ll diagnose skill gaps in real time, coach through live opportunities, and back your team with a product that ships fast and works flawlessly — no firefighting “known issues.” Along the way, you’ll sharpen your own craft and gain career-defining leadership experience that sets you up for Director and VP roles, here or anywhere in SaaS.

Who We Are

We’re Files.com, a founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.

Our Scottsdale office sits in the heart of Old Town: a bright, modern space with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.

What You’ll Actually Do

This isn’t a desk-and-reports role. As Renewal Sales Manager, your days are spent in the trenches with your Account Managers, sharpening their skills and elevating customer conversations.

• Coach on Real Deals: Listen to calls, review emails, and use in-flight deals to deliver precise, hands-on coaching that drives measurable rep improvement.
• Stay Fully Immersed: Maintain situational awareness of every rep’s pipeline and renewal stage. Step into deals when necessary to model best practices.
• Diagnose & Intervene Early: Spot performance issues quickly, identify root causes, and coach reps through tactical fixes that stick.
• Enforce CRM Discipline: Uphold accuracy and rigor in CRM hygiene, deal qualification, and pipeline management.
• Lead Structured Training: Run group and 1:1 sessions that translate talk tracks and frameworks into stronger customer outcomes.
• Guide Renewals & Expansions: Coach reps on deal progression, expansion opportunities, and renewal strategy that secures long-term contracts.
• Drive Urgency & Accountability: Set the tone daily with responsiveness, clarity, and a high-performance mindset.

What Success Looks Like

• Renewal rates are consistently strong — and expansion opportunities are realized, not missed.
• Customers walk away from renewal conversations with trust in Files.com’s value and confidence in our partnership.
• Account Managers grow into consultative sellers who lead with discovery, not discounts.
• Pipelines are clean, accurate, and reliable for forecasting.
• Underperformance is addressed quickly with coaching that produces real, measurable improvement.
• The team sells with confidence, backed by engineering and product teams that deliver solutions in days, not quarters.
• You’re building the next generation of senior Account Managers and future sales leaders.

Why This Role Is Different

• You’ll Lead Enterprise-Grade Renewal Conversations That Matter. Every renewal is high-stakes with global brands relying on us for mission-critical workflows.
• You’ll Build Consultative Sellers, Not Order Takers. Your team will master discovery and expansion, not just transactional negotiations.
• You’ll Master the Coaching Craft on Real Deals. You’ll diagnose skill gaps in real time and coach reps through live opportunities.
• You’ll Sell With Confidence, Backed by Engineering. No firefighting “known issues” — our product ships fast and works.
• Career-Defining Leadership Experience. You’ll refine your ability to run retention and expansion at scale, setting you up for Director and VP roles here or anywhere in SaaS.

Who Thrives in This Role

✅ You see yourself as a coach and builder of sellers, not just a manager
✅ You thrive on being in the weeds — listening to calls, reviewing deals, and giving sharp feedback
✅ You hold high standards for accuracy, urgency, and accountability
✅ You’re motivated by helping Account Managers grow into senior sales leaders
✅ You bring energy, discipline, and a consultative mindset every day

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast every day in our Scottsdale office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t a clipboard manager role. It’s a career-defining leadership opportunity where you’ll coach Account Managers, shape enterprise-grade renewal conversations, and fuel long-term growth for one of the most profitable SaaS companies in the industry — all from our Scottsdale Office.