📍 Location: Remote (USA or Canada-based)
💼 Type: Full-time
💰 Compensation: $110,000 - $250,000 (subject to qualifications and experience) + equity + premium benefits

At most companies, frontend engineers are treated like decorators — taking mockups from design and wiring them into place. At Files.com, frontend engineering is core to how our platform works and scales.

The Frontend Engineer at Files.com owns the frontend layer of our platform, including interfaces built in React that interact with APIs handling hundreds of requests per second. This is not a narrow role. Engineers here work across projects that touch web, desktop, mobile, and internal tools — with the authority to shape architecture and the opportunity to dive into any layer of the stack.

This is a high-impact, high-autonomy position where your work will be directly experienced by thousands of users every day, including some of the world’s biggest brands. You’ll collaborate closely with backend engineers, designers, and product managers to build interfaces that make complex IT workflows feel intuitive and fast.

And unlike siloed roles in big enterprises, you’ll bounce across projects, own meaningful outcomes, and contribute to open-source efforts. Files.com is a flat, engineering-first culture where initiative is rewarded and engineers have the freedom to shape their craft.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical part of that growth.

Most importantly: Files.com is an engineering-first company. Our founder and CEO is an engineer himself, still deeply engaged in the craft. That means decisions are made with technical quality in mind, engineers have a direct line to leadership, and building systems that last is the cultural default.

What Makes This Role Different

⚡ Not Just Frontend: While we need strong frontend expertise, engineers here contribute across the stack — mobile, desktop, backend, and even open-source projects.
🚀 Serious CI/CD: We use GitLab for CI/CD with a sophisticated deployment pipeline on Vercel + AWS. Engineers ship with confidence, speed, and reliability.
🧪 Testing Built for Productivity: We invest heavily in Jest and Cypress for unit and integration testing. Everything is designed to maximize your velocity, not slow you down. Testing here is an accelerant, not a drag.
📚 World-Class Training & Documentation: Our internal Engineering Training Guide is nearly a million words long, and everything we build is thoroughly documented. You’ll never be stuck without guidance.
🛡 Scale + Reliability: You’ll work on systems that handle hundreds of millions of API calls a day, moving data for thousands of enterprise customers. Testing, reliability, and maintainability aren’t afterthoughts — they’re the foundation.
🤝 Engineer-First Culture: You’ll have an entire engineering team at your back. Files.com is built for engineers, by engineers. Every tool, every system, every process is designed to make you more productive.
🌱 Proven Growth Path: Our engineering managers all grew from within. Many engineers here expand beyond frontend into mobile, backend, or platform ownership. The growth path isn’t just open — it’s expected.

Some Examples of Projects Our Developers Have Recently Completed

• Universal Metadata Extractor: Built a scalable pipeline that extracts and normalizes metadata from dozens of file types so customers can search, tag, and audit files with precision.
• SSO Everywhere: Expanded our identity layer to support SCIM provisioning and passwordless authentication across all integrations.
• Streaming File Previews: Delivered a system for on-the-fly video and audio previews that stream instantly in-browser.
• Cross-Cloud Automation: Extended our orchestration engine to support real-time workflows across SharePoint, Box, and Google Drive.

Some Projects Our Developers Will Tackle in the Next 6–12 Months

• AI-Powered Content Discovery: Implementing semantic file search using vector embeddings for meaning-based file discovery.
• Zero-Trust Sharing: Designing ephemeral file access links with advanced device posture and geolocation constraints.
• Next-Gen Sync: Rebuilding our sync layer to support multi-directional, conflict-aware synchronization at petabyte scale.
• Observability at Scale: Rolling out a monitoring framework with distributed tracing for real-time visibility into file flows and API calls.
• Policy as Code: Enabling IT teams to define and enforce security and retention rules in version-controlled code.

What You’ll Actually Do

• Build & Scale: Develop robust frontend features using React and TypeScript.
• Architect Systems: Help design scalable, maintainable frontend architectures.
• Ship Components: Build and evolve shared component libraries that improve consistency and velocity.
• Collaborate: Work with backend, design, and product to deliver cohesive, end-to-end experiences.
• Write Great Code: Participate in reviews, improve documentation, and raise the bar for clarity and maintainability.
• Optimize Performance: Ensure responsiveness, accessibility, and speed across the platform.

Who Thrives in This Role

✅ Engineers who want to solve complex UI and scale problems — building interfaces that handle hundreds of millions of API calls daily.
✅ Builders who care about pixel-perfect detail and maintainable code, not just wiring mockups together.
✅ Polyglot thinkers who love React/TypeScript but also want to explore mobile, backend, or infrastructure projects.
✅ People who thrive in a high-trust, flat team where initiative and ownership are expected.
✅ Engineers who enjoy contributing to shared component libraries and open-source projects that raise the bar for everyone.

Your Growth Path

Frontend Engineers at Files.com don’t stagnate. Many start in React, then expand into:

• Technical Leadership — owning major front-end systems and mentoring others.
• Cross-Platform Engineering — contributing to mobile apps, desktop clients, and backend services.
• Staff/Principal Tracks — tackling architecture challenges across scale, performance, and design systems.
• Open-Source Impact — shaping the ecosystem through reusable tools, libraries, and contributions.

Every single engineering manager at Files.com was promoted internally. Growth isn’t a promise here — it’s a proven track record.

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This is a high-visibility, high-leverage engineering role where your work shapes the experience of thousands of enterprise users. If you want daily variety, the freedom to explore beyond frontend, and a fast-growth environment that rewards ownership, this is your seat.

📍 Location: Old Town Scottsdale, AZ or Downtown Austin, TX - No Remote Candidates
💼 Type: Full-time
💰 Compensation: 110,000 - $250,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits

The most valuable relationships in enterprise sales aren’t won once — they’re earned again and again.

As an Account Manager at Files.com, you’ll own renewals and expansions with Fortune 500s, global brands, and fast-scaling enterprises that already trust us with mission-critical workflows. These customers have chosen Files.com to power secure file transfer and automation across their organizations. Your mission is to renew that trust, grow that trust, and turn it into long-term, multi-year partnerships.

This isn’t a “maintenance mode” role. At Files.com, Account Managers are strategic sellers who maximize both the revenue and the quality of revenue from existing customers. You’ll drive renewals, structure expansions that touch multiple teams and departments, and shift customers into the long-term contracts that stabilize our business and theirs. Every conversation you lead will be meaningful, high-impact, and career-defining.

You’ll sell boldly, backed by a product you can be proud of and an engineering team that delivers at speed. You’ll learn how to expand accounts strategically, deepen customer reliance on Files.com, and turn single contracts into enterprise-wide relationships. And you’ll do it all as part of a high-performing, in-office team that sets the standard for excellence in renewal sales.

This isn’t just another account management job. This is where you turn renewals into growth engines — and build the kind of skills and track record that set elite sellers apart.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and Account Management is central to that growth.

Our Scottsdale office sits in the heart of Old Town: a bright, modern space with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.

What You’ll Actually Do
This isn’t about “maintaining” accounts. It’s about protecting, growing, and maximizing them.

In this role, you will:

• Master the Product: Become a Files.com expert, understanding features, integrations, and use cases at a level that builds credibility with both technical and business stakeholders.
• Run Strategic Renewals: Lead conversations that reinforce value, uncover evolving needs, and secure long-term partnerships.
• Drive Expansions: Identify growth opportunities across departments, child sites, and feature adoption, and close expansions that deepen reliance on Files.com.
• Guard Revenue with Discipline: Protect every dollar of revenue by rightsizing plans, preventing churn, and converting monthly accounts into stable annual or multi-year contracts.
• Navigate Complex Accounts: Manage multi-stakeholder relationships across IT, security, and business leaders, keeping deal control and momentum.
• Forecast and Execute: Maintain accurate renewal and expansion pipelines, prioritize intelligently, and consistently deliver on growth and retention targets.

Why This Role Is Different

• Partner with Enterprise Customers That Matter: You’ll manage relationships with Fortune 500s, global brands, and fast-scaling enterprises. These aren’t small renewals — they’re strategic contracts that shape how organizations operate.
• You'll Be the Guardian of Revenue: Every dollar of existing revenue is yours to protect, grow, and improve. You’ll stabilize unpredictable usage into committed contracts that fuel company growth.
• Build Career-Lasting Skills: From renewal strategy to expansion selling, you’ll sharpen the abilities that define elite sellers — skills that compound throughout your career.
• Sell With Leverage and Confidence: Unlike cold new-logo selling, you start ahead — customers already trust Files.com.
• Drive Predictability and Stability: You’ll directly shape Files.com’s growth by converting monthly accounts into annual and multi-year commitments — a top priority for leadership.
• Be Part of a High-Performing Team: You’ll join an elite team of Account Managers who raise the bar, supported by leaders who invest in your growth.

What Success Looks Like

• You consistently exceed retention and expansion quotas.
• Customers renew not just because they must, but because they see Files.com as indispensable.
• You convert monthly customers to annual or multi-year agreements, improving predictability and stability.
• You identify and close expansions that grow accounts strategically across features and departments.
• You grow sharper every quarter at renewal strategy, account growth, and multi-stakeholder navigation.

Who Thrives in This Role
✅ You’re hungry to win and motivated by protecting and growing enterprise revenue
✅ You combine technical fluency with consultative selling
✅ You thrive on renewal conversations and expansion selling
✅ You’re disciplined about pipeline, forecasting, and account strategy
✅ You want to master the art of expansion and retention sales

Perks & Benefits
🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast every day in our Scottsdale office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t “maintenance mode” account management. This is high-output, high-impact renewal and expansion sales where you’ll protect, grow, and transform enterprise accounts that already trust us. If you want to build lasting sales skills, be part of an elite team, and fuel the growth of a profitable SaaS company, this is your seat.#LI-Onsite

📍 Location: Old Town Scottsdale, AZ or Downtown Austin, TX - No Remote Candidates
💼 Type: Full-time
💰 Compensation: $110,000 - $250,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits

The biggest deals in enterprise sales aren’t about transactions — they’re about transformation. They require sellers who can think strategically, listen deeply, and guide complex organizations through decisions that reshape the way they operate.

At Files.com, that’s the kind of Account Executive we’re building our team around.

Here, you’ll sell to Fortune 500s, global brands, and fast-scaling enterprises where secure file transfer and automation are mission-critical. These are not small contracts — they’re career-defining deals that touch entire digital supply chains and deliver massive, measurable impact for customers.

You’ll learn how to position Files.com not as a point solution, but as the foundation of customer workflows. You’ll run discovery that uncovers real pain points, build trust at the executive level, and structure large, multi-department contracts that grow in value year after year. Along the way, you’ll develop the complete enterprise sales toolkit: consultative discovery, value-based selling, multi-stakeholder navigation, and disciplined deal execution.

And because you’ll be backed by a world-class product and engineering team that delivers at speed, you’ll sell boldly, knowing customers will experience the exact value you promised. Combine that with a high-performing team of elite AEs and a leadership culture that invests in your growth, and you’ve got the environment where great sellers become exceptional.

This is not just another AE role. This is where you close the kinds of deals that define your career.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.

Our offices are located in the best parts of two amazing cities:

• Scottsdale, AZ (Old Town): A bright, modern office with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona.
• Austin, TX (Downtown): A brand-new space in the heart of downtown, surrounded by energy, culture, and some of the best food and nightlife in Texas. Free breakfast daily, plenty of room to collaborate, and the vibrancy of Austin right outside the door.

Twice a year, we bring the whole team together for energizing off-sites in cities like New Orleans, Nashville, and Miami.

What You’ll Actually Do

This isn’t about running cookie-cutter demos. It’s about deep product knowledge, thoughtful discovery, and selling with confidence.

In this role, you will:

• Master the Product: Become a true Files.com expert, understanding features, integrations, and use cases at a level that builds credibility with technical buyers.
• Run Discovery with Depth: Ask thoughtful questions, uncover real challenges, and tailor solutions that align directly to customer goals.
• Sell the Biggest Deal Possible: Think strategically about long-term value, positioning Files.com as the foundation of customer workflows and structuring high-value contracts that expand over time.
• Navigate Complex Deals: Manage multi-stakeholder conversations, maintain deal control, and move opportunities forward with urgency and precision.
• Sell With Confidence: Partner with Customer Success and Engineering teams who deliver on every promise — often faster than customers expect.
• Execute Pipeline with Discipline: Build, maintain, and forecast a healthy pipeline, consistently achieving or exceeding quota.

Why This Role Is Different

Sell to Enterprise Customers That Matter: You’ll work with Fortune 500s, global brands, and fast-scaling enterprises. These are not transactional deals — they’re high-impact solutions that change how organizations operate.

Learn to Sell the Biggest Deal Possible: You’ll be trained to think strategically and position Files.com not as a point solution, but as a foundation. You’ll learn how to sell large, multi-department contracts — the kind of skill that defines elite enterprise sellers.

Develop Skills That Last a Career: From consultative selling to multi-stakeholder deal navigation, this role gives you the complete enterprise sales toolkit. The skills you build here will compound in value throughout your career.

Real Engineering Backing: Our Engineering and R&D teams move mountains for customers. Customer feedback gets acted on fast, solutions ship in days not quarters, and you’ll never waste your career apologizing for “known issues.”

A Product You’re Proud to Sell: Files.com is fast, reliable, and proven. With seamless onboarding and a track record of customer success, you can sell with confidence knowing what you promise will be delivered.

A High-Performing Team That Elevates You: You’ll be part of an elite team of AEs who raise the bar, supported by leaders who invest in you. The culture here rewards expertise, discipline, and consistent overperformance.

What Success Looks Like

• You consistently achieve or exceed quota by running disciplined, strategic sales cycles.
• Prospects remember you as a trusted advisor who listened, understood, and delivered value.
• You build long-term relationships that lead to larger deals and lasting customers.
• You grow sharper every quarter in discovery, positioning, negotiation, and closing.

Who Thrives in This Role
✅ You’re hungry to win and motivated by big, complex deals
✅ You combine technical fluency with consultative selling
✅ You thrive on deep discovery and building trust with executives
✅ You’re disciplined about pipeline, forecasting, and deal execution
✅ You want to master enterprise sales and accelerate your career

Perks & Benefits
🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast every day in both Scottsdale and Austin offices
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t “just another AE job.” This is a high-output, high-impact enterprise sales role where you’ll master a technical product, sell to world-class customers, and close the kinds of deals that define careers. If you want to build lasting sales skills, be part of an elite team, and fuel the growth of a profitable SaaS company, this is your seat.

📍 Location: Austin, TX (preferred) / Remote (exceptional candidates)
💼 Type: Full-time
💰 Compensation: $250,000 - $350,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits

At most companies, enterprise sales is either about landing new logos or keeping existing ones happy.

​At Files.com, you'll do both — and be rewarded for excelling at both.

​This is a hybrid role: you'll carry a book of existing strategic accounts while simultaneously hunting new enterprise logos within a defined territory. You're not just an account manager, and you're not just a hunter. You're a full-cycle enterprise seller who can grow what we have and win what we don't.

​You will have existing accounts while you are also focused on new logos. We believe this is in line with how most top enterprise sellers operate — a book of business to expand, and a defined territory for new logo opportunities.​

Who We Are

​We're Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

​We've built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we're scaling intentionally — and this role is a critical piece of that growth.

​Our office is brand-new space in the heart of downtown Austin, surrounded by energy, culture, and some of the best food and nightlife in Texas. Free breakfast daily, plenty of room to collaborate, and the vibrancy of Austin right outside the door.

​Twice a year, we bring the whole team together for energizing off-sites in cities like New Orleans, Nashville, and Miami.

​What You'll Do

Expand Existing Strategic Accounts:

• ​Own the end-to-end commercial strategy for a defined portfolio of strategic accounts
• ​Build multi-threaded relationships across technical, operational, and executive stakeholders
• ​Lead deep discovery to uncover business and technical problems worth solving
• ​Develop and execute account plans focused on expansion and long-term value
• ​Lead complex negotiations and close high-impact expansion deals
• ​Bring customer insight back into the organization to influence priorities and decisions​

Win New Enterprise Logos:

• ​Generate the majority of your new-logo pipeline through strategic outbound prospecting, executive networking, and referrals at companies with $5B+ in revenue
• ​Identify and engage VP-level and above stakeholders in IT operations, infrastructure, data movement, security, and compliance — the people who own the problem Files.com solves
• ​Run discovery with infrastructure depth: surface legacy modernization, compliance risk, and operational complexity, and connect them to clear business value
• ​Think strategically about enterprise-wide value, structure large multi-department contracts, and close deals that reflect the full scope of what Files.com can do
• ​Navigate complex deals across IT leadership, security teams, procurement, and executive sponsors, keeping alignment and momentum across long, multi-stakeholder sales cycles

Across Both Motions:

• Become a true Files.com expert — understanding the platform's architecture, security model, compliance capabilities, and integrations at a level that earns credibility with the most technical buyers
• Forecast and execute with discipline: build, maintain, and accurately forecast a healthy pipeline, consistently achieving or exceeding quota
• Partner with Product, Engineering, Support, and Customer Success to align execution and deliver real outcomes

What This Role Is (and Is Not)

​This is not a passive account management role. It is not a pure inbound AE role either.

​You will enter with a book of existing strategic accounts — real customers, real expansion potential, and a foundation to build on immediately. You will also carry a defined territory of net-new enterprise logos to pursue.

As a Strategic Account Executive, QBRs and account reviews are not box-checking exercises — they are tools to create alignment, earn trust, and unlock expansion. Outbound prospecting is not a fallback activity — it is a core part of how you build a compounding, career-defining territory.

Both motions require the same thing: deep discovery, executive relationships, technical credibility, and disciplined execution.

In the first six months, success looks like meaningful expansion pipeline across your existing accounts and real new-logo pipeline underway.

Within twelve months, success is clear: closed expansion deals, multiple net-new logos won, a self-sustaining outbound motion, and measurable contribution to both NRR and new ARR.

You are accountable for outcomes — not activity alone.

Why This Role Matters

Our customers are actively modernizing infrastructure, replacing legacy tools, and investing in more resilient platforms. The largest enterprises in the world are making infrastructure decisions at scale — and they need a seller who can earn their trust and close at the level those decisions deserve.

Your work directly impacts:

Net Revenue Retention

Expansion pipeline and closed revenue across strategic accounts

New logo pipeline and closed-won business from net-new enterprises

Executive relationships and customer trust

Product and roadmap insight from real-world usage

What Makes Files.com Different

A book of business on day one: You're not starting from zero. You enter with real accounts and real expansion opportunities to go after immediately.

A defined territory to hunt: Your new-logo pipeline is yours to build — with the autonomy, tools, and team backing to win the biggest enterprise IT deals in the market.

Technical depth wins here: The buyers you'll target are IT infrastructure leaders who can spot a rep who doesn't know the space. Your knowledge is your competitive weapon.

A product that works: Files.com is reliable, secure, and continuously improving — no selling around broken promises.

Real engineering backing: Customer feedback gets acted on fast. Solutions ship in days, not quarters. You'll never waste your career apologizing for "known issues."

Meaningful impact: Expansion and new-logo deals that can be measured in six and seven figures.

Who Thrives in This Role

✅ You have a proven track record of both expanding complex enterprise accounts and self-sourcing net-new pipeline at the enterprise level ($5B+ accounts)
✅ You're deeply fluent in enterprise IT infrastructure — you can hold a real conversation with a VP of IT Operations or a Director of Network Engineering
✅ You combine technical credibility with executive presence and the ability to operate across both levels in the same deal
✅ You're comfortable with long, complex sales cycles and know how to maintain momentum across multi-stakeholder organizations
✅ You balance persistence with judgment and long-term relationship thinking
✅ You are proactive, curious, and disciplined in how you operate
✅ You want ownership, accountability, and visible impact — across both an existing book of business and a territory you're building

Location & Travel

Austin-based candidates are preferred for proximity to leadership, but exceptional remote candidates will be considered. Remote employees will be expected to make monthly trips to Austin, TX. This role includes travel as needed to build and maintain strong customer relationships.

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered lunch every day in our Austin office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom line

​This is a senior, career-defining role for someone who can do it all — grow strategic accounts into durable, expanding partnerships while hunting and closing the biggest enterprise IT deals in the market. You'll enter with a book of business and a defined territory to build. Both reward the same thing: expertise, discipline, and relentless execution.

📍 Location: Remote or In-Office (Downtown Austin, TX or Old Town Scottsdale, AZ)
💼 Type: Full-time
💰 Compensation: $95,000 - $150,000 (subject to qualifications and experience) + equity + premium benefits

What We Stand For

Let’s face it: in most companies, Customer Support is broken.

Underpaid, under-respected, and treated like a cost center. Customers wait hours—sometimes days—for a real answer, often from someone who can’t actually fix the problem. Bugs linger across quarters. Feedback vanishes into a black hole.

At Files.com, it’s the opposite. Our Customer Support Engineers are a first-class technical function. They resolve complex issues, influence product direction, and keep 4,000+ enterprise customers successful. Support here is a growth engine: a sharp feedback loop into Engineering, Product, and Leadership.

You won’t just answer tickets. You’ll debug APIs, troubleshoot network misconfigurations, flag bugs, and directly shape the roadmap. And you’ll do it backed by an Engineering team that fixes issues in days, not quarters.

This is Support done right: high-caliber, high-impact, and central to our growth.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, clear-thinking communicators who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally—and this role is a core part of that growth.

What Makes This Role Different

Technical depth and daily challenge: You’ll solve nuanced technical puzzles every week—API integrations, network misconfigurations, edge-case SFTP workflows, and more. If you like variety and real intellectual engagement, you’ll never be bored here.

Support with leverage: You’re backed by an engineering team that tackles bugs in days (not quarters) and a leadership team that listens and acts. We don’t stack up “known issues”—we fix them.

Career mobility: Support at Files.com isn’t a stepping stone—it’s a launchpad. Our Support Engineers grow into roles in management, Customer Success, Product, Sales, and even Finance. We invest in you and move fast to unlock your next chapter.

Tight-knit, high-performance culture: We’ve built a $35M+ revenue business with just 70 people by hiring smart, clear-thinking communicators who act fast and own outcomes. We’re backed by $46.5M from Riverwood Capital and scaling with discipline—not chaos.

What You’ll Actually Do

• Front-Line Engagement: Support customers via phone, email, and Zoom—owning the resolution end-to-end.
• Technical Troubleshooting: Diagnose and resolve issues across networking, API usage, integrations, identity management, and file automation.
• Bug Identification & Escalation: Spot patterns, replicate edge cases, and work side-by-side with Engineering to get fixes shipped fast.
• Product Feedback Loop: Turn customer insights into actionable improvements for Product and R&D.
• Clear Communication & Documentation: Write crisp, empathetic updates that keep customers confident and teammates aligned.

What Success Looks Like

• Customers consistently rate their support experience as excellent
• Complex issues are resolved quickly, with crisp handoffs to Engineering when needed
• Bugs are identified, escalated, and fixed within days—not months
• Documentation is thorough enough that anyone can understand the status at a glance
• Customer feedback shapes product decisions and improves workflows

Who Thrives in This Role

✅ You’re technically curious and love solving complex puzzles
✅ You communicate clearly—especially on the phone and over Zoom
✅ You empathize with customers while staying focused on solutions
✅ You thrive in fast-moving environments without dropping details
✅ You write crisp, professional notes that keep teams aligned

Where This Role Can Take You (Growth Path)

We don’t let talent stagnate. Perform here and we’ll unlock your next chapter—fast.

Real paths include:

• Support → Customer Engagement Manager – coach, mentor, and scale team impact
• Support → Product / Solutions Engineer – shape the product with customer insights
• Support → Sales or Success – bring your technical expertise to growth functions
• Support → Finance/Controller-track – optimize internal processes and revenue ops

Your trajectory is only limited by your clarity, discipline, and drive.

This Role Is Not for You If...

We hold a high bar—for ourselves and each other. This role won’t be a fit if:

• You prefer email-only support and avoid phone or video conversations
• You see technical issues in isolation without considering customer impact
• You wait for direction instead of taking ownership
• You freeze in fast-moving environments
• You dislike feedback or take it personally

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
✈️ Team Travel to NYC, Austin, San Diego, and More

Bottom Line: This is a high-visibility, high-leverage role where you’ll solve real technical challenges, shape the product, and build a career—not just a job. If you want daily variety, intellectual engagement, and a fast-growth environment, this is your seat.

📍 Location: Downtown Austin, TX
💼 Type: Full-time, Executive Leadership
💰 Compensation: World-class executive pay + equity + premium benefits

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, high-output teammates who act fast and own outcomes. Now, we’re looking for a VP of Recruiting to take that engine to the next level.

At Files.com, recruiting isn’t a back-office function. It’s one of the most important levers of growth — a strategic driver that directly determines whether we succeed. While other companies treat recruiting as a support process, we treat it as a permanent competitive advantage.

About The Role

This is a highly visible executive seat. As VP of Recruiting, you’ll work directly with our CEO and COO to shape the growth of every team in the company. Your mandate isn’t to simply “fill seats.” It’s to raise the caliber of talent across the entire business — building a machine that consistently delivers world-class hires who raise the bar, strengthen the culture, and give Files.com an unfair advantage against competitors who are larger, richer, and slower.

This is a hands-on executive role. You’ll be both strategist and builder: setting long-term vision while also delivering immediate impact. That means:

• Owning the recruiting funnel end-to-end: sourcing, attraction, evaluation, negotiation, and signed offers.
• Building a high-volume, repeatable, AI-driven recruiting engine that scales speed and selectivity together.
• Raising the bar by embedding rigor in every interview and test, ensuring every hire makes the company stronger.
• Partnering with hiring managers, analyzing outcomes, and continuously refining the funnel to deliver compounding improvements.

What differentiates this role from traditional recruiting leadership is its core KPI: the caliber of talent hired, not the headcount filled. Scaling matters only if quality rises in parallel. Your success will be measured in undeniable, lasting improvements in team capability.

The philosophy of recruiting at Files.com is unapologetically demanding. We expect to run a funnel like elite college admissions or championship athletics: thousands of applicants enter, only a handful make it through, and every hire is a clear win. This isn’t about “keeping up with quotas.” It’s about building the kind of team that makes losing impossible.

Building The Recruiting Function of 2025

And we’re not looking for someone to run an old-school department. Files.com is building the recruiting function of 2025:

• AI at the Core: The early stages of sourcing and screening are automated with LLMs, embeddings, and custom-built integrations. Boolean searches and manual filtering are relics of the past.
• ATS Expertise: Our recruiting stack is anchored in Greenhouse, where we’ve already invested thousands of hours in automation. You’ll maximize it and push it further with AI integrations.
• Automation-First Mindset: Recruiting must scale without scaling headcount. Here, automation isn’t an add-on — it’s the foundation.
• Employer Branding as Execution: You won’t just say “branding matters.” You’ll personally script compelling job posts, design messaging that resonates, and lead the creation of media that convinces candidates to join — often literally, since this role requires selling in-office work.

Cultural Expectations

Culturally, we expect the VP of Recruiting to embody the same high standards demanded of our candidates:

• Hands-On Execution: This is not a PowerPoint role. You’ll design automations, experiment with sourcing bots, write compelling copy, and deliver early wins yourself.
• Durable Systems: Recruiting processes here are built to last. No hacks, no duct tape.
• Hard-Nosed Against Fraud: From “over-employed” candidates working multiple jobs to remote hiring scams, you’ll protect the integrity of our hiring funnel without compromise.
• Office-First Conviction: This role is based in our Austin, TX office. While some roles at Files.com are remote, our most critical seats are in-office. You must not only believe in this philosophy but also sell it authentically to candidates — with credibility that comes from living it yourself.
• Obsessed With Documentation: Files.com is a writing-first company. We don’t believe a system exists until it is thoroughly documented. You’ll ensure every workflow, rubric, and playbook is captured in writing so it can be scaled, audited, and improved.

The impact of this role is impossible to overstate. The VP of Recruiting won’t just fill jobs. They’ll build the dream team that powers Files.com into its next decade of growth. Every department, every manager, and every employee will feel the difference. If you succeed, Files.com will succeed — with a recruiting engine that consistently delivers the highest-caliber hires, enhances our reputation with every candidate interaction, and gives us an enduring edge over competitors.

For the right leader, this is a career-defining opportunity: executive authority, hands-on scope, and the chance to design a recruiting machine that competitors will still be trying to copy years from now.

Why This Role is Different

• Recruiting That Decides the Future of the Company: At most companies, recruiting takes orders from hiring managers. At Files.com, recruiting sets the pace of growth. The hires you deliver will shape the trajectory of every team, and your funnel will directly determine whether we beat much larger competitors.
• The Chance to Build the Recruiting Engine Everyone Else Will Copy: Elsewhere, recruiting leaders spend their days fighting legacy systems and manual processes. Here, you’ll build the recruiting engine of 2025: AI-first, automated, and ruthlessly efficient. Our Greenhouse ATS is already deeply integrated with AI — you’ll push it further, designing the model other companies will still be trying to imitate five years from now.
• Extreme Selectivity, Not Quotas: In other companies, success is measured by headcount filled. Here, success means raising the bar. You’ll run a funnel where thousands apply, hundreds advance, and only the best survive rigorous evaluation. Every hire you close will sharpen the team and give Files.com an unfair advantage. Instead of shuffling “good enough” candidates through the door, you’ll curate a dream team you’ll be proud to say you built.
• An Executive Seat That’s Rare in Recruiting: At most companies, recruiting leaders sit far from the table where decisions are made. Here, this is one of a handful of VP roles in a profitable, founder-led SaaS company. You’ll work directly with the CEO and COO, shaping the growth of every team and owning a company-defining function with true authority.

What You’ll Actually Do

• Own the full recruiting funnel — sourcing, attraction, screening, evaluation, negotiation, and signed offers — ensuring every stage operates at a world-class level.
• Build and scale an AI-first recruiting engine that sources thousands of candidates monthly, automates early screening, and reliably produces a pipeline of top-tier talent.
• Raise the caliber of every hire by setting an uncompromising bar, developing statistically rigorous interview and testing processes, and rejecting mediocrity.
• Engineer durable recruiting systems in Greenhouse (and beyond) that eliminate inefficiency, multiply recruiter output, and scale with growth. This means APIs, AI/LLM integrations, and real automation design.
• Partner deeply with hiring managers to co-create interview frameworks, question banks, and evaluation methods that surface true signal and consistently identify top performers.
• Drive employer branding execution — from writing compelling job copy to shaping careers site content and guiding media that motivates top candidates to join our in-office culture.
• Continuously innovate with a “Moneyball” mindset — finding overlooked signals of high performance that competitors miss, and turning them into reliable selection advantages.
• Protect the integrity of hiring by aggressively filtering out fraudulent, low-commitment, or “over-employed” candidates.
• Document every system and process rigorously. At Files.com, nothing “exists” until it is deeply documented. You’ll ensure every workflow, rubric, and playbook is captured in writing so the recruiting engine can be scaled, audited, and improved.

What Success Looks Like

• The caliber of talent at Files.com measurably rises under your leadership.
• Recruiting runs as a high-volume, AI-driven machine — selective, scalable, and disciplined.
• Hiring managers trust recruiting as a partner that surfaces true signal and delivers the best.
• Employer branding consistently attracts top candidates excited to join our Austin office.
• Every process is documented, durable, and built to last.
• Files.com earns an enduring unfair advantage in the talent market because of the recruiting engine you built.

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
✈️ Team Travel to NYC, Austin, Nashville, San Diego, and more

Bottom Line: This isn’t about filling seats. It’s about building a recruiting engine that creates a dream team and gives Files.com a lasting edge against larger competitors. If you want a VP role where recruiting is treated as the most important lever of growth — and you’re ready to design the system others will still be copying years from now — this is the job.

📍 Location: Downtown Austin, TX or Old Town Scottsdale, AZ (In-Office); Remote considered for the right candidate
💼 Type: Full-time, Executive Leadership
💰 Compensation: World-class executive pay + equity + premium benefits

At most companies, IT is seen as a back-office support function. Reset passwords. Approve access. Keep the WiFi working. Not here.

At Files.com, IT is a mission-critical driver of security, productivity, and operational excellence. As our VP of Information Technology, you will own the entire internal technology ecosystem that powers a fast-scaling SaaS company. This isn’t just about support—it’s about strategy, systems, and building an environment where 100% of our people can do their best work every day.

This is a hands-on executive role. You’ll set vision, but you’ll also roll up your sleeves. You’ll design systems that scale, eliminate friction in how we work, and keep our people secure without slowing them down. From device management and SaaS tools to automation, compliance, and employee experience, IT at Files.com is not an afterthought—it’s a lever for growth.

We’re looking for a leader who thinks like an engineer, acts like an operator, and delivers like an owner. If you’ve ever dreamed of stepping into a VP-level role where you can shape the future of internal IT at a profitable, growing SaaS company—this is it.

Who We Are
We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ global brands you know: Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling with discipline—and this role is central to that growth.

We are open to candidates based in our Austin, TX or Scottsdale, AZ offices, and we also welcome remote candidates who bring the right level of seniority and impact. We trust our leaders to choose the environment where they do their best work.

Our Austin office is downtown with sweeping views of the Capitol, a gym, and all the amenities of a world-class workspace. Our Scottsdale office is in the heart of Old Town, with huge windows ☀️, craft coffee ☕️, free drinks, and catered breakfast every day 🍳🥓—plus direct access to some of the best lunch and happy hour spots in the city.

Twice a year, we bring the entire company together for energizing off-sites in cities like New York, Nashville, Miami, and San Diego.

Strategic Mandate and Clear Scope
This role is 100% focused on internal systems, tools, and security. You’ll own:

• All internal SaaS platforms, hardware, device management, and user lifecycle tooling.
• Internal compliance, access control, and IT security measures.
• Productivity and support processes for every employee.

This role does not touch customer-facing infrastructure. Where there’s overlap, you’ll collaborate with—and ultimately defer to—the Engineering organization.

What We’re Looking For

Cultural and Values Alignment

This role is a live test of our core values. The right candidate embodies:

• Communicate Well – Make complex topics simple, triage with empathy, and align cross-functionally.
• Make It Effortless – Remove friction. Build systems that feel seamless, not burdensome.
• Innovate Constantly – Be curious, proactive, and always looking for better ways forward.

We also expect our leaders to model our people values: tenacity to close, personal integrity, and a deep respect for teamwork.

Key Traits and Expectations

• Appreciates the Foundation – Our current systems work. They got us here. You’ll respect the tradeoffs made along the way, learn the “why,” and deliver incremental improvements before major change.
• Seeks Early Wins – You’ll establish credibility by delivering low-friction, high-impact improvements within your first 30–90 days. Early wins matter.
• Thinks Like a Builder – You’re here to eliminate chaos, not manage it. You’ll design scalable systems and repeatable strategies that improve with scale and stand the test of time.

Skills and Experience You Bring

• Deep comfort in an Apple-native environment.
• Proven hands-on experience with MDM platforms, including building custom deployment packages and scripts.
• Fluency in IT security and compliance practices: access logging, SSO/LDAP, and policy design.
• Experience building zero-downtime onboarding/offboarding systems.
• An automation-first mindset: if it can be scripted, it should be.
• Ability to “speak engineer” — collaborate with technical teams, contribute scripts, and partner effectively with Engineering leaders.

Security Philosophy

Files.com has a unique security posture: we expect to outperform companies 10x our size—without sacrificing productivity. That means:

• No security theater.
• No broken experiences in the name of compliance.
• No tolerance for sloppy execution.

Your job is to protect the business as aggressively as possible, while keeping security invisible to employees. If something feels like friction, we revisit it.

What You’ll Actually Do

• Own internal IT strategy in a Mac environment: SaaS management, device control, access systems, and user lifecycle processes.
• Design and enforce seamless security systems: real protection, zero friction.
• Automate relentlessly: provisioning, onboarding, patching, compliance, and help desk workflows.
• Lead help desk operations: build systems that resolve issues quickly and proactively support employee productivity.
• Oversee core platforms: Google Workspace, Microsoft 365, Slack, Zoom, Greenhouse, Help Scout, and more.
• Champion compliance: lightweight but powerful access controls and policy frameworks that keep us audit-ready.
• Collaborate with Engineering: contribute scripts, coordinate infrastructure needs, and act as a bridge between IT and dev teams.
• Deliver early wins: identify high-impact improvements in your first 90 days and build trust fast.

What Success Looks Like

• Internal IT systems are automated, scalable, and invisible to most employees—because they just work.
• Security is seamless, effective, and friction-free.
• Help desk tickets are rare, handled quickly, and often prevented before they happen.
• Employees consistently describe their IT experience as “effortless.”
• Files.com meets compliance standards without chaos, confusion, or red tape.
• Engineering trusts you as a true partner who speaks their language and gets things done.
• Leadership sees IT not as overhead, but as a growth driver.

Who Thrives in This Role

• ✅ You see IT as a systems design challenge, not a support queue
• ✅ You think like an engineer and automate everything you touch
• ✅ You’re obsessed with security but allergic to friction
• ✅ You can lead at the executive level while staying hands-on when needed
• ✅ You thrive in fast-moving, disciplined environments where ownership is the culture
• ✅ You’re a Mac-native expert who lives and breathes the Apple ecosystem

Why This Role is Exciting

This is a rare opportunity to step into a VP-level role at a profitable, founder-led SaaS company where IT isn’t an afterthought—it’s a strategic driver of growth. You’ll have the authority, resources, and executive visibility to design systems that scale and shape our operations for years to come.

Unlike many IT leadership roles, this one is 100% focused on internal excellence. You won’t be putting out fires for customers. You’ll be building deeply—future-proofing our internal systems, enabling our people to do their best work, and collaborating directly with senior leadership on the strategy that powers the company.

If you’re a strategic IT leader who’s ready to build, automate, and elevate—while sitting in a VP seat that actually matters—this is your opportunity.

Perks & Benefits

• 🩺 100% Paid Health, Dental & Vision (75% for family)
• 💸 401(k) with 4% Company Match
• 📈 Equity Grants for Every Employee
• 🍼 Paid Parental Leave
• 🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
• 💰 $1,000 Signing Bonus + Modern Apple Laptop (Mac-only environment) + Anniversary Gifts
• ✈️ Team Travel to NYC, Austin, Nashville, San Diego, and more

Bottom Line: If you want an executive role where you can make IT strategic—not reactive—this is it. You’ll own the systems that power the entire business, shape the future of how we work, and prove that world-class IT can be seamless, secure, and a driver of growth.

📍 Location: Remote (USA Only)
💼 Type: Full-time
💰 Compensation: $110,000 - $250,000 (subject to qualifications and experience) + equity + premium benefits

Every day, Files.com executes hundreds of millions of API calls for thousands of enterprise customers — from Fortune 500 giants to the fastest-growing startups. Powering that kind of scale takes infrastructure that is fast, resilient, and secure — and building it is the job of our Infrastructure Engineers.

This isn’t maintenance. This isn’t firefighting. This is engineering at the core of the business. Infrastructure Engineers at Files.com design and build the systems that make everything else possible: cloud-native services, proprietary synchronization engines, observability pipelines, and security frameworks that outperform companies 10x our size.

The Files.com engineering culture also places a strong emphasis on open source. Engineers are encouraged to engage with and contribute to the broader ecosystem, using their work to advance not just Files.com but the state of engineering practice more broadly.

Files.com operates as a flat, high-trust engineering organization. Engineers are not narrowly siloed; they are empowered to take ownership of projects wherever their skills and interests align with business needs. Many of the company’s most impactful engineers began as infrastructure-focused but have since contributed significantly to cross-platform initiatives. This breadth of exposure and autonomy is consistently cited as one of the most rewarding aspects of engineering at Files.com.

As Files.com continues to scale, this role provides exposure to high-scale architecture, system performance, and cross-functional collaboration. It offers clear growth paths into technical leadership, platform ownership, full-stack or staff-level engineering, and contributions that shape both the company’s product and the open source community.

In short: this is a high-autonomy, high-impact role for builders who want to create infrastructure that lasts, scales, and enables product excellence.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

Our CEO is an engineer and remains deeply involved in the engineering team. Files.com has built a $35M+ business with just 70 people by hiring smart, high-output teammates who own outcomes and raise the bar. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and Infrastructure is at the heart of that growth.

What Makes This Role Different

⚡ High-Impact Infrastructure: You’ll build systems that directly power file transfer, security, scaling, and automation for thousands of enterprise customers.
🛠️ Builder’s Mentality: This isn’t about maintaining legacy systems. It’s about architecting and delivering infrastructure as product.
🌍 Breadth of Exposure: You won’t be siloed. Files.com engineers often move fluidly between infrastructure, backend services, mobile apps, desktop clients, and databases.
🤝 Flat, High-Trust Culture: Every engineer has the authority to make an outsized impact. Ownership and autonomy aren’t slogans — they’re how we operate.
🌐 Open Source Contribution: Our engineering culture encourages contributions that benefit not just Files.com, but the broader ecosystem.
📈 Proven Growth Paths: All of our engineering managers were promoted from within. Infrastructure Engineers here grow into technical leadership, platform ownership, or staff-level roles.

What You’ll Actually Do

• Infrastructure Architecture: Design and implement cloud-native infrastructure that powers core product capabilities at scale.
• Systems Development: Build proprietary solutions (sync engines, observability pipelines, DNS management systems) that differentiate Files.com.
• Performance & Reliability: Engineer infrastructure for speed, resilience, and maintainability across high-volume, distributed workloads.
• Security & Compliance: Implement security layers, access control, and compliance automation without adding developer friction.
• Automation & Tooling: Reduce manual operations to zero by improving automation with Terraform, Chef, and related tools.
• Operational Excellence: Participate in on-call rotations for routine infrastructure events, while building systems that reduce incidents long-term.
• Documentation & Standards: Contribute to patterns, runbooks, and best practices that keep the team productive and efficient.

Example Projects Engineers at Files.com Work On

Here’s the kind of work Infrastructure Engineers take on:

• Building a global, multi-region deployment system that ensures zero-downtime releases across AWS and Vercel.
• Designing a next-generation observability platform with distributed tracing, structured logging, and real-time dashboards.
• Engineering a synchronization pipeline that moves terabytes of data seamlessly between Files.com and third-party cloud providers.
• Creating self-healing infrastructure that automatically recovers from failures and scales elastically with demand.
• Developing automated compliance tooling that enforces security policies without slowing down development.
• And in the next 12 months, projects will include scaling our orchestration engines to handle hundreds of millions of API calls per day, expanding region-specific deployments, and advancing our open source contributions.

Who Thrives in This Role

✅ Engineers who see infrastructure as a product — something to design, build, and evolve.
✅ Builders who thrive on autonomy and ownership, not maintenance and ticket queues.
✅ Generalists who love crossing boundaries — infrastructure today, backend or mobile tomorrow.
✅ Engineers who value testing, CI/CD, and reliability as much as shipping features.
✅ People who want to learn, grow, and contribute in a flat, high-trust organization.

Your Growth Path

Infrastructure Engineers at Files.com don’t stagnate. Many start in infrastructure, then expand into:

• Technical Leadership — owning major services and mentoring others.
• Staff/Principal Tracks — tackling company-wide architecture challenges.
• Open-Source Impact — contributing upstream improvements back to the ecosystem.

Every single engineering manager at Files.com was promoted internally. Growth isn’t a promise here — it’s a proven track record.

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom line: This is a high-autonomy, high-impact engineering role where you’ll build infrastructure that doesn’t just support the product — it defines it.

📍 Location: Remote (USA or Canada-based)
💼 Type: Full-time
💰 Compensation: $110,000 - $250,000 (subject to qualifications and experience) + equity + premium benefits

At Files.com, backend engineering is where scale and craft intersect. The Backend Ruby Engineer is responsible for systems that execute hundreds of millions of API calls every day, powering mission-critical data movement for more than 4,000 enterprise customers worldwide. This is not about tinkering at the edges — it’s about building production-grade systems where performance, resilience, and reliability are non-negotiable.

Ruby is at the heart of our stack, but this role goes far beyond Rails. Engineers here work in an advanced Ruby ecosystem that includes an internal framework, a distributed job system, Redis, Elasticsearch, and deep integrations with providers like S3 and Azure. The challenges span distributed systems, large-scale search, versioning, and security — the kind of work where Ruby shines when paired with thoughtful engineering. And for those who want to broaden their craft, there’s plenty of opportunity to contribute in Golang, Python, Java, and across the stack.

This is backend engineering at its sharpest: high-impact, high-autonomy work where the code written directly supports some of the world’s most recognizable brands.

 You’ll work with a flat, engineering-first team led by a CEO who is himself an engineer, still deeply involved in technical decisions. You’ll collaborate with peers across infrastructure, frontend, and product — and you’ll have the authority to dive into any layer of the stack when it makes sense.

And unlike siloed roles in big enterprises, you’ll bounce across projects, own meaningful outcomes, and contribute to open-source efforts. Files.com is a flat, high-trust culture where initiative is rewarded and engineers have the freedom to shape their craft.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical part of that growth.

What Makes This Role Different

⚡ Beyond Rails: While we started as Ruby on Rails users, our stack is built today on a custom Ruby framework, a custom-built job system (similar to Resque), Redis, Elasticsearch, and integrations with providers like S3 and Azure. You’ll push Ruby to its limits and beyond.

🚀 Serious CI/CD: We use GitLab for CI/CD with a sophisticated deployment pipeline on AWS. Engineers ship with confidence, speed, and reliability.

🧪 Testing Built for Velocity: Our Ruby stack is wired for productivity. We rely on Bundler for dependency management, RSpec and Minitest for robust testing, and Factory Bot for clean, reliable data setup. Everything is designed to give you speed and confidence in shipping — testing here accelerates, not slows you down.

📚 World-Class Training & Documentation: Our internal Engineering Training Guide is nearly a million words long, and everything we build is thoroughly documented. You’ll never be stuck without guidance.

🛡 Scale + Reliability: You’ll work on systems that handle hundreds of millions of API calls a day, moving data for thousands of enterprise customers. Testing, reliability, and maintainability aren’t afterthoughts — they’re the foundation.

🤝 Engineer-First Culture: You’ll have an entire engineering team at your back. Files.com is built for engineers, by engineers. Every tool, every system, every process is designed to make you more productive.

🌱 Proven Growth Path: Our engineering managers all grew from within. Many engineers here expand beyond backend into mobile, infrastructure, or platform ownership. The growth path isn’t just open — it’s expected.

Some Examples of Projects Our Developers Have Recently Completed

• Universal Metadata Extractor: Built a scalable pipeline that extracts and normalizes metadata from dozens of file types so customers can search, tag, and audit files with precision.
• Streaming File Previews: Delivered a system for on-the-fly video and audio previews that stream instantly in-browser.
• Job Orchestration Engine: Built a distributed Ruby job system to handle large-scale, parallel file processing with reliability guarantees.
• Cross-Cloud Automation: Extended our orchestration engine to support real-time workflows across SharePoint, Box, and Google Drive.

Some Projects Our Developers Will Tackle in the Next 6–12 Months

• AI-Powered Content Discovery: Implementing semantic file search using vector embeddings for meaning-based file discovery.
• Zero-Trust File Sharing: Designing ephemeral file access links with advanced device posture and geolocation constraints.
• Next-Gen Sync: Rebuilding our sync layer to support multi-directional, conflict-aware synchronization at petabyte scale.
• Observability at Scale: Rolling out a monitoring framework with distributed tracing for real-time visibility into file flows and API calls.
• Policy as Code: Enabling IT teams to define and enforce security and retention rules in version-controlled code.

What You’ll Actually Do

• Ship Production Code in Ruby, Golang, Java, Python, and JavaScript: Write performant, maintainable Ruby that scales.
• Own Features End-to-End: Design, implement, deploy, and support services.
• Push Beyond Rails: Work with microservices, Redis, Elasticsearch, proprietary infrastructure, and large-scale integrations.
• Collaborate Across Teams: Partner with infrastructure, frontend, and product to deliver cohesive systems.
• Elevate Quality: Contribute to code reviews, documentation, and standards that make the team stronger.
• Optimize Performance: Identify bottlenecks and build systems that are resilient, fast, and reliable.

Who Thrives in This Role

✅ Engineers who want to solve hard scale problems (hundreds of millions of API calls daily).
✅ Builders who care about clean, maintainable code — not just getting something to “work.”
✅ Polyglot thinkers who love Ruby but also want to explore Golang, Python, or full-stack projects.
✅ People who thrive in high-trust, flat teams where initiative is rewarded, not managed away.
✅ Engineers who enjoy engaging with open-source and pushing the ecosystem forward.

Your Growth Path

Backend Engineers at Files.com don’t stagnate. Many start in Ruby, then expand into:

• Technical Leadership — owning major services and mentoring others.
• Infrastructure/Platform Engineering — working on orchestration, observability, and deployment systems.
• Staff/Principal Tracks — tackling company-wide architecture challenges.
• Open-Source Impact — contributing upstream improvements back to the ecosystem.

Every single engineering manager at Files.com was promoted internally. Growth isn’t a promise here — it’s a proven track record.

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

👉 Bottom Line: This is a high-visibility, high-leverage engineering role where your work shapes the backbone of a platform used by thousands of enterprises every day. If you want daily variety, the freedom to explore beyond Ruby, and a fast-growth environment that rewards ownership, this is your seat.

📍 Location: Austin, TX (Downtown HQ)
💼 Type: Full-time
💰 Compensation: $95,000 - $200,000 (subject to qualifications and experience) + equity + premium benefits

Most frontend engineers build products. Here, you’ll build the growth engine. At Files.com, every landing page, funnel, and performance improvement you ship directly influences pipeline, revenue, and how enterprise IT leaders see our brand. Millions of visitors a year will experience your work — and you’ll ship it fast, in modern frameworks, without waiting on someone else’s backlog.

This is a hands-on engineering role embedded in the Marketing team. Instead of relying on Engineering for every change, you’ll give Marketing the ability to move quickly and self-sufficiently. From spinning up a new landing page in Next.js to optimizing site performance on Vercel, to building reusable slices in Prismic, your work will make Marketing faster, smarter, and more effective.

If you’re an engineer who loves modern frontend tooling, who sweats Core Web Vitals and conversion rates, and who wants to see immediate, measurable results from your code, this is your seat.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ enterprise brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is critical to that growth.

Our Austin HQ is in the heart of downtown with sweeping views of the Capitol, a private gym, and all the amenities of a world-class workspace. It’s the center of our Marketing team’s creative energy — where you’ll collaborate daily to bring campaigns from idea to live site.

What Makes This Role Different

⚡ High-Scale Impact – This isn’t “just pixels.” Your work will be directly tied to pipeline and revenue. From interactive demos to conversion funnels, your code will influence how thousands of IT leaders see our product.
🛠 Modern Stack, Real Autonomy – We build with Next.js, TypeScript, React, Prismic, and Vercel. No bloated templates, no legacy CMS hell. You’ll have the freedom to architect for speed, SEO, and scalability.
🎨 Design x Engineering Intersection – You’ll partner with designers and marketers to bring creative to life — transforming campaigns into polished, high-performance sites where every decision balances taste and measurable impact.
📐 System Builders – You won’t just code one-off pages. You’ll create reusable slices, components, and patterns that make the entire team faster and more consistent.
📊 Testing & Performance Obsessed – Core Web Vitals, accessibility, A/B tests — these aren’t side notes. Every optimization drives conversion and revenue. Marketing Engineers here sweat the details because the details are dollars.
🤝 Collaborative & Visible – You’ll sit at the heart of Marketing, collaborating daily with Growth, Product Marketing, Content, and Design. Your work won’t disappear into the background — it will be seen, measured, and celebrated.

What You’ll Actually Do

• Build & Maintain Sites: Engineer and expand Files.com’s marketing websites (corporate, product, recruiting) in React, Next.js, and Prismic, deployed on Vercel.
• Optimize Funnels: Implement high-converting landing pages and user flows that drive measurable lead generation and sales.
• Performance & SEO: Ensure every site is blazing fast, fully accessible, and search-optimized — tuning constantly against benchmarks.
• Collaborate with Designers: Translate pixel-perfect creative into production-ready code that performs as beautifully as it looks.
• Experiment & Iterate: Build and run A/B tests, analyze results, and use data to refine conversion and engagement.
• Build Scalable Systems: Develop reusable slices, libraries, and design systems for consistent branding and efficiency.
• Document & Standardize: Keep velocity high with clean patterns, clear docs, and repeatable workflows.

What Success Looks Like

• Marketing ships campaigns quickly without waiting on Engineering backlogs.
• Landing pages and funnels you build consistently outperform benchmarks.
• Sites load fast, rank well, and pass accessibility checks every time.
• Your components and systems are reused across campaigns, accelerating the team.
• Stakeholders see you as the builder who makes Marketing move at engineering speed.

Who Thrives in This Role

✅ Engineers who love combining technical rigor with creative execution.
✅ Builders who see marketing sites as growth engines, not brochureware.
✅ Developers fluent in React, Next.js, TypeScript, CSS, and modern deployment pipelines.
✅ System thinkers who love reusable components and scalable libraries.
✅ People energized by fast iteration, measurable outcomes, and close collaboration.

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t about tweaking templates. It’s about engineering the growth engine of a profitable, founder-led SaaS company. As Marketing Frontend Engineer at Files.com, you’ll ship fast, scalable, high-impact web experiences — code that directly drives growth and defines how the world sees our brand.

📍 Location: Austin, TX (Downtown HQ)
💼 Type: Full-time
💰 Compensation: $95,000 - $175,000 (subject to qualifications and experience) + equity + premium benefits

At most companies, marketing designers hand off mockups and hope someone else executes. Not here. At Files.com, we hire designers who build. Designers who bring their ideas to life in React, JSX, and CSS — shipping directly into production.

That’s possible because of our culture. We’re an engineering-first company with a CEO who codes and a marketing team that matches that ethos. Design here isn’t decoration; it’s a system, a growth engine, and a core driver of how we scale.

This is not a “make it pretty” role. It’s a Marketing Designer & Developer role: full-funnel impact, engineering-level execution, and a mandate to shape how the world sees Files.com at enterprise scale. From ads and websites to trade shows and collateral, you’ll own the full journey.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ enterprise brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical part of that growth.

Our Austin HQ is in the heart of downtown with sweeping views of the Capitol, a private gym, and all the amenities of a world-class workspace. It’s the center of creative energy for our marketing team, and where you’ll collaborate closely every day.

What Makes This Role Different

🎨 Design That Drives Growth – At Files.com, design is directly tied to pipeline. Every campaign, page, and asset you create will be seen by thousands of IT professionals and measured against real outcomes.

🌍 Full-Funnel Impact – You won’t be limited to a single channel. Your work will touch everything: websites, ads, social, events, collateral, and more — shaping the entire journey from first impression to lasting customer experience.

⚙️ Engineering-First Execution – With a CEO who codes and a culture that values clarity and precision, design here doesn’t stop in Figma. You’ll ship real work in React, Next.js, and CSS — design that actually launches.

✨ High Bar for Taste + Effectiveness – We believe in aesthetics that convert. This isn’t about chasing trends — it’s about clean, disciplined design that balances beauty with ruthless focus on clarity and impact.

📐 System Builders, Not Stylists – You’ll architect reusable systems, libraries, and standards that scale campaigns quickly without sacrificing quality.

🤝 Collaborative and Cross-Functional – Marketing Designers work hand-in-hand with Growth, Product Marketing, Content, and Sales. Feedback loops are fast, visibility is high, and ideas move quickly from concept to live.

📊 Impact at Scale – Files.com isn’t a startup with 100 monthly visitors. We serve thousands of enterprise customers, and our campaigns reach hundreds of thousands of professionals annually. Your work defines how Fortune 500s and high-growth startups alike see our brand.

What You’ll Actually Do

• Own End-to-End Design Assets: Take projects from concept to execution across landing pages, campaigns, ads, email templates, social graphics, and trade show experiences.
• Implement in Code: Write JSX and advanced CSS directly in React branches to build components and ship improvements live.
• Design for Growth: Translate marketing objectives into creative that drives measurable results — lead generation, conversion, and brand impact.
• Iterate Rapidly: Use A/B testing, analytics, and feedback loops to refine design continuously.
• Build Scalable Systems: Develop reusable design systems, component libraries, and brand standards.
• Collaborate Closely: Partner daily with marketing and sales leadership in Austin to brainstorm, critique, and sharpen campaigns.
• Proactive Ownership: Identify opportunities to elevate consistency, conversion, and design quality before anyone asks.

What Success Looks Like

• Landing pages and campaigns don’t just look good — they convert.
• Design systems you create get reused across the team, making everyone faster.
• Internal stakeholders consistently describe your work as clear, modern, and effective.
• External audiences — thousands of IT professionals — consistently encounter Files.com as a brand that looks as sharp as it performs.
• You’re recognized as the person who bridges design and engineering, delivering creative that actually ships.

Who Thrives in This Role

✅ Refined visual taste — knows the difference between “good enough” and “exceptional.”
✅ Equally comfortable in Figma and React.
✅ Creates not just one-off designs, but scalable systems and standards.
✅ Energized by shipping work fast and refining through real-world feedback.
✅ Loves collaborating in person — brainstorming, iterating, and launching quickly.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling with intention — and design is central to that growth.

Our Austin HQ is downtown with floor-to-ceiling windows, a gym, catered meals, craft coffee, and all the amenities of a world-class workspace. Here you'll work with our entire marketing team, our CRO, and our CEO for close collaboration and fast iteration.

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
✈️ Twice-Yearly Team Travel to NYC, Austin, Nashville, Miami, and more

Show, Don’t Tell

At Files.com, design is judged in the details — and that starts with your application. We don’t just want to hear that you have great taste, we want to see it.

That means a portfolio that shows your eye for visual polish, your ability to build system-level consistency, and your knack for turning complex objectives into clear, persuasive visuals. We want proof that you can design for growth — and ship it live.

If your portfolio makes us stop, look twice, and think “this person has both taste and technical execution,” then you’re already halfway there.

Bottom Line: This isn’t a “make it pretty” role. It’s a Marketing Designer & Developer role — where your creativity ships in code, your designs drive measurable growth, and your craft defines how the world experiences Files.com.

📍 Location: Old Town Scottsdale, AZ or Austin, TX (In-Office Only – Remote Work Not Allowed)
💼 Type: Full-time
💰 Compensation: Competitive salary + premium benefits

At Files.com, new logo sales leadership isn’t about sitting behind dashboards or chasing reports. It’s about coaching as craft — and building a team of Account Executives (AEs) who can confidently close some of the most meaningful enterprise deals in SaaS.

This is a role where you stay close to the work: shadowing discovery calls, reviewing live opportunities, strategizing deal progression, and giving feedback that sticks. You’re not just supervising activity — you’re shaping talent. The AEs on your team won’t grind through transactional deals; they’ll engage Fortune 500s, global enterprises, and fast-scaling companies where secure file transfer and automation are mission-critical.

Unlike other AE leadership roles, this isn’t a rescue mission. Our inbound engine is strong, our frameworks are proven, and our product is rock-solid — backed by an engineering team that ships solutions in days, not quarters. That means you and your team sell boldly, without apologies.

Here, your success isn’t measured by activity logs — it’s measured by the enterprise logos you land, the caliber of sellers you develop, and the confidence your team carries into every conversation. You’ll be surrounded by sharp, ambitious AEs and peers who thrive in a high-performance culture. And you’ll walk away with career-defining leadership experience that sets you up for Director and VP roles down the road.

This is hands-on leadership. It’s enterprise sales at the highest level. And it’s your chance to make an outsized impact — both on your team and on a profitable SaaS company powering 4,000+ global brands.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.

Our offices are located in the best parts of two amazing cities:

• Scottsdale, AZ (Old Town): A bright, modern office with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona.
• Austin, TX (Downtown): A brand-new space in the heart of downtown, surrounded by energy, culture, and some of the best food and nightlife in Texas. Free breakfast daily, plenty of room to collaborate, and the vibrancy of Austin right outside the door.

Twice a year, we bring the whole team together for energizing off-sites in cities like New Orleans, Nashville, and Miami.

What You’ll Actually Do

This isn’t a desk-and-reports role. As New Logo Sales Manager, your days will be spent in the trenches with your team, making them sharper every week.

• Coach & Develop Talent: Work 1:1 and in group sessions with your AEs, sharpening their ability to run discovery, position strategically, and close high-value enterprise deals.
• Own Pipeline Productivity: Ensure AEs consistently hit and exceed quota — and treat their performance like your personal responsibility.
• Diagnose & Intervene: Spot underperformance fast, identify root causes, and design tactical fixes that get results.
• Enforce Discipline: Hold the line on CRM accuracy, pipeline hygiene, and sales methodology — knowing quality at the top drives everything downstream.
• Lead From the Trenches: Stay embedded in AE workflows — shadowing calls, reviewing live opportunities, and stepping into deals to model best practices.
• Guide Deal Strategy: Help your team expand scope thoughtfully, demonstrate ROI across departments, and close multi-stakeholder contracts.

What Success Looks Like

• Your AEs consistently hit or exceed their quotas, with a healthy balance of new logos and multi-year enterprise contracts.
• Opportunities in the pipeline are clean, well-qualified, and accurately forecasted.
• Account Executives under your guidance become sharper every quarter — growing into consultative sellers capable of running complex enterprise deals.
• Your coaching translates directly into measurable performance improvements — higher conversion rates, bigger deal sizes, and faster sales cycles.
• Customers walk away from first meetings with a clear sense of Files.com’s value, trusting your team as true partners in solving mission-critical problems.
• The sales leadership team sees you as a multiplier — someone who raises the bar for talent, execution, and revenue impact.

Why This Role Is Different

• You’ll Sell to Enterprise Customers That Matter: Your team won’t chase SMB logos. They’ll be closing deals with Fortune 500s, global brands, and fast-scaling enterprises where every conversation is meaningful and career-defining.
• You’ll Build Closers, Not Pitch-Readers: Many managers supervise quota reports. At Files.com, you’ll build consultative sellers who lead with discovery, diagnose complex workflows, and position Files.com as core infrastructure.
• You’ll Master the Coaching Craft: This is in-the-weeds leadership. You’ll refine your coaching precision on live deals, sharpening your ability to diagnose, role-play, and elevate AE performance.
• Career-Defining Leadership Experience: Leading new logo sales at Files.com gives you exposure to enterprise sales leadership at the highest level. This role is a springboard into Director and VP positions — here or anywhere in SaaS.

Who Thrives in This Role

✅ You see yourself as a coach and builder of talent, not just a supervisor
✅ You thrive on giving direct, actionable feedback that drives results
✅ You enjoy being embedded in daily workflows, not watching from a distance
✅ You hold high standards for urgency, discipline, and performance
✅ You’re motivated by helping ambitious AEs become world-class closers

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast every day in our Scottsdale office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t a clipboard manager role. It’s a career-defining leadership opportunity where you’ll coach ambitious Account Executives, sharpen your own leadership craft, and fuel the growth of one of the most profitable SaaS companies in the industry.

📍 Location: Remote (USA or Canada-based)
💼 Type: Full-time
💰 Compensation: $110,000 - $200,000 (subject to qualifications and experience) + equity + premium benefits

Great design is rare. Great design that ships is even rarer.

Most designers stop at the mockup. They work in Figma, hand it off, and cross their fingers that Engineering executes their vision. Not here. At Files.com, we hire designers who can also ship. Designers who don’t just sketch ideas — they bring them to life in React, JSX, and advanced CSS.

This role sits at the intersection of creativity and code. It’s for someone with genuine taste — someone who knows when a design feels elegant, when typography sings, when a layout breathes. But it’s also for someone who refuses to leave great ideas stranded in a design file. At Files.com, designers own the full journey: from concept to component, from prototype to production.

Our product is used by hundreds of thousands of users every day — from Fortune 500 brands to the fastest-growing startups. That means your work won’t just sit on a Dribbble portfolio; it will shape the daily workflows of some of the most recognizable companies in the world. Every interaction you refine, every system you build, every component you document in Storybook will ripple across a massive audience.

If you’re equally at home in Figma and JSX, if you care as much about spacing systems as you do about scalability, and if you believe design is only real when it ships, then this is your canvas.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical part of that growth.

What Makes This Role Different

🎨 Creative + Technical: This isn’t “make a slide deck and hope Engineering builds it.” You’ll design and code, seeing your ideas through to production.
🚀 System Builder: You’ll create design systems, UI libraries, and patterns that last — helping everyone move faster with consistency and taste.
🔄 Iterative, Real-World Design: You’ll collaborate tightly with PMs and Engineers, test in production, gather feedback, and refine quickly. No ivory tower design work.
✨ High Bar for Taste: We care deeply about aesthetics. This isn’t just about usability — it’s about building a product that feels modern, cohesive, and delightful to use.

What You’ll Actually Do

• Interaction Design: Craft elegant, intuitive flows that make complex workflows feel simple.
• User Journey Mapping: Translate personas and use cases into frictionless product experiences.
• End-to-End Design: Take concepts from Figma to production-ready React code.
• Prototyping & Testing: Build wireframes, prototypes, and run usability tests to validate and refine ideas.
• UI Components: Create menus, tabs, tables, and widgets that are reusable, consistent, and scalable.
• Frontend Implementation: Write JSX and advanced CSS in our React codebase — not just hand off.
• Design Systems: Document and maintain UI in Storybook.js so that our components scale across teams and features.

What Success Looks Like

• New features feel intuitive on Day 1, with minimal user confusion.
• Designs are not only usable but visually impactful — customers describe the UI as modern, polished, and easy to navigate.
• Components you create become part of the broader design system, used across multiple parts of the app.
• Usability testing consistently validates your design choices and surfaces clear improvements.
• Engineers and PMs trust you to deliver designs that are practical, scalable, and production-ready.

Who Thrives in This Role

✅ Brings a refined visual sensibility and a strong eye for detail — knows the difference between “good enough” and “exceptional.”
✅ Balances originality with structure, creating designs that are both imaginative and scalable.
✅ Comfortable moving between design tools (Figma, Sketch, Adobe Suite) and production code (React, JSX, CSS).
✅ Obsessed with creating systems that last: design systems, component libraries, repeatable patterns.
✅ Energized by shipping work, gathering feedback, and iterating fast.

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Show, Don’t Tell

At Files.com, design is judged in the details — and that starts with your application. We don’t just want to hear that you have great taste, we want to see it.

That means a portfolio that shows your eye for visual polish, your ability to design at system-level scale, and your capacity to make complex workflows feel simple. It also means a resume that reflects the same principles you’d bring to our product: clarity, hierarchy, and elegance.

We’re not looking for clutter, gimmicks, or filler. We’re looking for proof — that you know how to communicate ideas visually, that you can demonstrate the thinking behind your choices, and that you can make even a resume feel like great design.

If your resume and portfolio make us stop, look twice, and think “this person has taste,” then you’re already halfway there.

📍 Location: Downtown Austin, TX or Old Town Scottsdale, AZ (In-Office)
💼 Type: Full-time
💰 Compensation: $80,000 - $150,000 (subject to qualifications and experience) + equity + premium benefits

Let’s be honest: at most companies, “recruiting” means shuffling resumes, scheduling calls, and pushing candidates through a funnel. Not here.

At Files.com, recruiting is the single most important responsibility in the business. Our Recruiters don’t just manage process—they shape the future of the company. They are trusted advisors, decision-shapers, and closers. Every search is run with rigor and precision. Every candidate journey is managed with care and respect. Every hire moves the company forward in a meaningful way.

We don’t measure success by how many interviews you schedule or how many offers you extend. We measure success by the quality of the people who join, the impact they make, and the fact that they’re still thriving a year later. Our Recruiters are the guardians of that standard. They filter rigorously, they push every stage of the process to cut deeper, and they refine constantly so that every hire strengthens Files.com for the long term.

If you want to practice recruiting as a craft—not coordination—this is the role.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally—and this role is central to that growth.

Our Austin and Scottsdale offices are hubs for collaboration and culture. In Scottsdale, you’ll work from a gorgeous, spacious office in the heart of Old Town with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓—plus unbeatable access to the best lunch and happy hour spots in the city.

In Austin, our downtown location keeps you right in the action, close to the city’s best restaurants, music, and energy. Our space offers a beautiful 26th floor roof deck ☀️, craft coffee ☕️, free drinks, and free catered lunch every day.

Twice a year, we bring the whole company together for energizing off-sites in cities like Nashville, Miami, and New York.

What You’ll Actually Do

In this role, you will:

• Source, screen, and engage candidates across technical and non-technical roles.
• Quarterback the entire recruiting process, serving as the central point of coordination and a friendly, professional face of Files.com.
• Run high-impact interviews using structured rubrics that surface real strengths and risks.
• Manage candidate journeys from first contact to final decision, keeping communication sharp, transparent, and human.
• Diagnose fit and guide decisions by writing crisp, evidence-based interview summaries and advocating for exceptional candidates.
• Negotiate and close offers with professionalism, persuasion, and confidence.
• Keep the process moving: maintain accurate records in Greenhouse (our ATS), prevent bottlenecks, and ensure momentum never stalls.
• Champion diversity and inclusion by flagging bias, pushing for evidence-based evaluation, and ensuring diverse pipelines at every stage.

What Success Looks Like

• Every hire you close is thriving a year later.
• Hiring managers rely on your insight to calibrate and decide with confidence.
• Candidates walk away—whether hired or not—feeling respected, informed, and impressed by Files.com.
• Recruiting pipelines are consistently healthy, balanced, and aligned with business priorities.
• Searches move fast without ever compromising on selectivity or quality.

Who Thrives in This Role

✅ You see recruiting as a craft, not just coordination
✅ You communicate with clarity, empathy, and conviction
✅ You thrive on selectivity and won’t lower the bar for convenience
✅ You can balance speed with rigor and persuasion with process
✅ You want to build a long-term career in talent acquisition and leadership

Where This Role Can Take You (Growth Path)

Recruiters at Files.com grow quickly. Perform here and we’ll invest in you—fast. Real paths can include:
Recruiter → Senior Recruiter – lead critical searches across the business
Recruiter → Recruiting Manager – coach and scale a team of Sourcers and Recruiters
Recruiter → People Ops Leadership – shape the systems and culture behind our growth

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast in Scottsdale; lunch in Austin
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t “recruiting” as most companies define it. This is high-stakes, high-impact work where you’ll shape the future of the company with every hire. If you want to elevate your recruiting craft, influence real decisions, and grow fast inside a profitable, high-performance SaaS business, this is your seat.

📍 Location: Old Town Scottsdale, AZ (In-Office Only – Remote Work Not Allowed)
💼 Type: Full-time
💰 Compensation: Competitive salary + premium benefits

At Files.com, the Renewal Sales Manager isn’t a forecast-and-report supervisor. This role is about impact — staying embedded in the work, coaching Account Managers on live deals, and turning every renewal into a long-term win. You’ll lead the team that protects revenue, expands customer value, and ensures customers continue trusting Files.com as their mission-critical file orchestration platform.

Every renewal here is high-stakes. You and your team will work directly with Fortune 500s, global brands, and fast-scaling enterprises that depend on us for mission-critical workflows. Your leadership doesn’t just maintain accounts — it multiplies growth. By sharpening discovery, enforcing discipline, and coaching with precision, you’ll elevate Account Managers into consultative sellers who secure renewals, uncover expansion, and build lasting trust with executives.

This is hands-on leadership. You’ll diagnose skill gaps in real time, coach through live opportunities, and back your team with a product that ships fast and works flawlessly — no firefighting “known issues.” Along the way, you’ll sharpen your own craft and gain career-defining leadership experience that sets you up for Director and VP roles, here or anywhere in SaaS.

Who We Are

We’re Files.com, a founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.

Our Scottsdale office sits in the heart of Old Town: a bright, modern space with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.

What You’ll Actually Do

This isn’t a desk-and-reports role. As Renewal Sales Manager, your days are spent in the trenches with your Account Managers, sharpening their skills and elevating customer conversations.

• Coach on Real Deals: Listen to calls, review emails, and use in-flight deals to deliver precise, hands-on coaching that drives measurable rep improvement.
• Stay Fully Immersed: Maintain situational awareness of every rep’s pipeline and renewal stage. Step into deals when necessary to model best practices.
• Diagnose & Intervene Early: Spot performance issues quickly, identify root causes, and coach reps through tactical fixes that stick.
• Enforce CRM Discipline: Uphold accuracy and rigor in CRM hygiene, deal qualification, and pipeline management.
• Lead Structured Training: Run group and 1:1 sessions that translate talk tracks and frameworks into stronger customer outcomes.
• Guide Renewals & Expansions: Coach reps on deal progression, expansion opportunities, and renewal strategy that secures long-term contracts.
• Drive Urgency & Accountability: Set the tone daily with responsiveness, clarity, and a high-performance mindset.

What Success Looks Like

• Renewal rates are consistently strong — and expansion opportunities are realized, not missed.
• Customers walk away from renewal conversations with trust in Files.com’s value and confidence in our partnership.
• Account Managers grow into consultative sellers who lead with discovery, not discounts.
• Pipelines are clean, accurate, and reliable for forecasting.
• Underperformance is addressed quickly with coaching that produces real, measurable improvement.
• The team sells with confidence, backed by engineering and product teams that deliver solutions in days, not quarters.
• You’re building the next generation of senior Account Managers and future sales leaders.

Why This Role Is Different

• You’ll Lead Enterprise-Grade Renewal Conversations That Matter. Every renewal is high-stakes with global brands relying on us for mission-critical workflows.
• You’ll Build Consultative Sellers, Not Order Takers. Your team will master discovery and expansion, not just transactional negotiations.
• You’ll Master the Coaching Craft on Real Deals. You’ll diagnose skill gaps in real time and coach reps through live opportunities.
• You’ll Sell With Confidence, Backed by Engineering. No firefighting “known issues” — our product ships fast and works.
• Career-Defining Leadership Experience. You’ll refine your ability to run retention and expansion at scale, setting you up for Director and VP roles here or anywhere in SaaS.

Who Thrives in This Role

✅ You see yourself as a coach and builder of sellers, not just a manager
✅ You thrive on being in the weeds — listening to calls, reviewing deals, and giving sharp feedback
✅ You hold high standards for accuracy, urgency, and accountability
✅ You’re motivated by helping Account Managers grow into senior sales leaders
✅ You bring energy, discipline, and a consultative mindset every day

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast every day in our Scottsdale office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t a clipboard manager role. It’s a career-defining leadership opportunity where you’ll coach Account Managers, shape enterprise-grade renewal conversations, and fuel long-term growth for one of the most profitable SaaS companies in the industry — all from our Scottsdale Office.