Posting Open Date: May 11, 2026

Anticipated Posting Close Date*: May 29, 2026

*Job posting may close early due to the volume of applicants.

Senior Engineering Manager, Platform Security

The Platform Security function at Fastly plays a critical role in maintaining and evolving the platform that powers a significant portion of internet traffic worldwide. This function delivers tooling and PKI solutions across a global network that spans six continents and boasts over 353 terabits per second of connected capacity.

As the Senior Engineering Manager of the Platform Security team, you will oversee and scale the technical leadership across multiple engineering projects responsible for foundational infrastructure services. You will be responsible for defining the multi-year technical vision and ensuring strategic alignment with executive leadership. You will foster a culture of technical rigor, operational excellence, and innovation across the entire platform domain, moving beyond single-team execution to driving cross-organizational advancements.

This is not a traditional "keep the lights on" operational role. Reliability is critical, but the real focus here is on innovation—driving strategic improvements, building foundational infrastructure for the future, and shaping how secure orchestration and trust services evolve at Fastly and beyond.

What You'll Do:

• Define the long-term strategic vision and multi-year technical roadmap for the Platform Security domain, ensuring these investments align with Fastly’s overall business and security objectives.
• Oversee and develop a high-performing team that includes engineers and principal-level individual contributors, focusing on organizational structure, talent development, and scaling team capabilities to meet future demand.
• Collaborate with cross-functional stakeholders using a product-owner mindset to define clear roadmaps and priorities. 
• Drive organizational-wide adoption of best practices for operational excellence, reliability, and security, establishing metrics and accountability across all platform services.
• Clearly communicate the function’s strategy, progress, and risk profile to executive leadership and technical stakeholders across the company.
• While you will not be expected to write code, you will need to leverage deep, related technical experience to succeed in this role

What We're Looking For: 

• 4+ years of experience managing Platform or Site Reliability Engineering teams. 
• 10+ years of related technical experience with distributed systems and infrastructure as code.
• Demonstrated ability to drive a durable technical roadmap and facilitate effective collaboration in cross-functional teams.
• Experience with secrets and workload identity management, including using tools like SPIFFE, SPIRE, HashiCorp Vault, etc.
• Experience building and automating large scale production infrastructure in public cloud and on-prem environments. Using TFE or similar technologies.
• Extensive hands on experience working in a Linux environment with a solid understanding of system internals and performance optimization. 

We’ll be super impressed if you have experience in any of these: 

• Experience with Kubernetes, PKI, and configuration management tools like Chef.
• Proficiency in Python or Go.
• Migrating physical or cloud-based workloads to new hosting platforms.
• Experience collaborating with compliance/security teams.

Work Hours:

This position will require you to be available during core business hours. It may also require occasional nights and weekends as necessary to support any on-call coverage.

Work Location(s) & Travel Requirements:

This position is open to Hybrid And Remote Work Locations.

The preferred locations for this position are:

• San Francisco, CA
• New York, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.  

There is a strong preference for Hybrid near a local office.  However, we may be willing to consider exceptionally qualified remote candidates within the US.

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $228,280 to $273,936. 

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 11 paid local holidays, 12 paid company wellness days.

Posting Open Date: May 1, 2026

Anticipated Posting Close Date*: May 30, 2026

*Job posting may close early due to the volume of applicants.

Marketing Technology Specialist

The Marketing Technology Specialist will be responsible for building and executing on marketing automation efforts for Fastly marketing initiatives. You’ll partner closely with regional and global marketers to develop and refine project requirements, using a variety of marketing tools to launch email marketing efforts, landing pages, and automation logic that directly impacts our sales teams. You’ll ensure the process is defined and adhered to with respect to use of marketing technology and data management. You’ll also partner closely with the sales operations organization to ensure that marketing-driven leads are moving smoothly into the sales process as appropriate.

What You'll Do:

• Own the marketing automation production needs in Marketo (webinars, emails, landing pages, nurture programs, list imports) for new demand generation campaigns
• Partnering with stakeholders to define scope and requirements, and communicating proactively on status of projects and ensure SLAs are being met.
• Develop and document new and changing processes as they emerge 
• Ensure campaigns are set up to track attribution accurately throughout the funnel
• Maintain data integrity through rigorous testing and swift incident response
• Participate with team’s sprint process to help scope & define acceptance criteria for requested work

What We're Looking For: 

• Experience using a CRM, marketing automation, and martech tools (SFDC, Marketo, Hubspot, Eloqua, Pardot, or similar)
• Strong project management skills, who excels in independent execution and technical delivery
• Ability to establish trusted relationships with other team members in an asynchronous, remote-first environment
• Open, positive approach towards change, learning and personal development
• Organized, detailed, and self-motivated individual who wants to make an impact at a growing organization
• 2-4 years of experience in a technical or analytical role

We’ll be super impressed if you have experience in any of these:

• Hands-on experience with Marketo
• Hands-on experience with Salesforce
• Technical understanding of HTML, CSS & JavaScript
• Experience working in a Sprint format
• Experience working in a remote-first environment

Work Hours:

This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements:

This position can be a hybrid or remote role and open to candidates residing in the following locations: 

• San Francisco, CA (hybrid)
• Denver, CO (hybrid)
• New York, NY (hybrid)
• Remote within the US

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $83,220 to $117,492. 

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Posting Open Date: May 1st, 2026

Anticipated Posting Close Date*: June 24, 2025

*Job posting may close early due to the volume of applicants.

Senior Manager, Sales Development

Our Sales Development team is growing, and we are seeking a Senior Manager of Sales Development in Denver to lead, coach, and scale our Enterprise SDR organization. In this role, you will partner cross-functionally with Marketing, Sales, Enablement, and Revenue Operations to drive strategic pipeline generation and revenue growth across priority enterprise segments. You will play a critical role in shaping our outbound strategy, developing high-performing SDR talent, and building a strong pipeline of future Account Executives and sales leaders within Fastly.

What You'll Do:

• Drive strategic pipeline generation through account-based prospecting and highly targeted outbound campaigns focused on enterprise accounts and key industry verticals

• Design and implement comprehensive training programs on enterprise prospecting, including stakeholder mapping, multithreading, and complex opportunity qualification frameworks (e.g., MEDDICC)

• Hire, coach and mentor SDRs on advanced prospecting strategies, executive-level engagement, and navigating large, matrixed organizations to create high-quality pipeline

• Partner with Sales Leadership and Marketing to align outbound efforts with account-based strategies, key verticals, and priority segments

• Develop SDR career progression frameworks and actively mentor top performers toward promotion into Account Executive roles

• Establish and evolve the long-term vision for the Enterprise SDR function, aligning team structure, segmentation, and strategy to support enterprise revenue growth, and owning formal development programs that prepare SDRs for successful transition into Account Executive roles

What We're Looking For: 

• 5+ years of experience managing BDR/SDR or New Business AE teams, with significant experience in enterprise-focused organizations both in-office and remote

• Personal closing experience strongly preferred (former AE, Account Manager, or hybrid IC/management role)

• Experience with account-based marketing/selling strategies and tools

• Strong analytical skills with experience developing sophisticated prospecting systems

• Experience with modern sales and prospecting tools such as Salesforce, LinkedIn Sales Navigator, Apollo, and AI-driven prospecting platforms

• Demonstrated ability to coach reps on navigating complex enterprise organizations, including multi-threading across technical and business stakeholders

• Strong communication and executive presence, with the ability to engage senior leaders across engineering, security, and digital business teams

• Experience selling technical solutions in API-first, CDN, edge cloud, security, or consumption-based business models preferred

• Familiarity with developer-centric sales motions and articulating value to both technical and non-technical audiences

• Bachelor’s degree or equivalent practical experience

We’ll be super impressed if you have experience in any of these: 

• Background in MEDDPPICC and Command of the Message

• Track record of developing BDRs who successfully transition to enterprise AE roles

• Experience building enterprise prospecting playbooks from scratch

• Background in cloud infrastructure, edge computing, CDN, security, or developer platforms

Work Hours:

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations: 

• Denver, Colorado 

Fastly currently embraces a largely hybrid model for most roles, which allows employees flexibility to split their time between the office and home. This position will require you to be in the office three days per week, Tuesday through Thursday.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary: 

The estimated range for On-Target Earnings for this role is $199,268.00 to $239,121.500. On-Target Earnings consists of a combination of annual base pay and sales compensation variable target.  The standard pay split for this role (i.e. base pay vs. variable target %) is 70/30.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role is eligible to participate in Fastly’s global sales compensation plan and may participate in Fastly’s equity program.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 11 paid local holidays, 11 paid company wellness days. 

Posting Open Date: 3/9/26

Anticipated Posting Close Date*: 6/9/26

*Job posting may close early due to the volume of applicants.

Senior Program Manager - Executive Planning & Operations

Fastly is looking for a passionate Senior Program Manager to drive execution of critical product development and engineering efforts across our business. This role will partner with leadership in Program Management, Product, Engineering, Marketing, Customer Success, Sales, and others to develop plans and drive successful business outcomes.

The ideal candidate excels at understanding both the business objectives and technical execution of improving Fastly’s platform and delivering products that delight customers. The role will be responsible for helping teams create plans, coordinate workstreams, deliver results, and keep management informed. You’ll drive multiple programs simultaneously, build transparency within the organization, enable informed prioritization decisions using data, and identify potential issues.

You’ll be a leader at Fastly. You will engage teams to enable our products, platform, and tools to be more powerful and more useful to our customers. You’ll be essential to our success, relied upon by a wide array of individuals and teams. The projects and programs you lead will give you a clear line of sight to the benefit delivered to Fastly’s customers, and our bottom line.

This is a role which has an impact on a large number of human lives. We provide a supportive environment with friendly teams, where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.

This position reports into our Director of Program Management.

What You'll Do:

• Manage a portfolio of Product and Engineering-led programs through a full program lifecycle of definition through launch
• Work closely with cross-functional resources as primary point of contact representing the Product and Engineering teams
• Participate in regular planning, help teams remove blockers, handle dependencies, and drive resolution to prioritization decisions
• Work with teams during quarterly planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.
• Ensure timely updates on OKRs and KPIs from teams including product adoption, delivery quality, and platform health
• Instill discipline and consistency within the Product and Engineering teams in terms of operational methodologies and documentation working with Director & Senior Director level resources
• Coordinate across teams often using varied project management techniques
• Lead special efforts as needed and support improvement of team processes

What We're Looking For: 

• 6+ years proven experience in Program Management
• 5+ years of product development, GTM, or software engineering program experience and various methodologies including Agile practices
• Strong communication, problem-solving, and facilitation skills
• Experience working with distributed teams and remote working environments
• Demonstrated ability to lead team initiatives by influence
• Process and detail oriented, yet comfortable with ambiguity
• Effective analytical skills with a drive toward providing measurable data
• Strong sense of ownership with a willingness to go above and beyond to chase down loose ends that lead to successful delivery
• Focus on results and outcome, not just process
• Strong action bias, preference for execution and incremental improvements
• Comfortable with change, multi-tasking and managing priorities with outstanding organizational skills
• Self-motivated and proactive to maintain momentum and progress, and an ability to operate autonomously
• Collaborator who can execute whilst building positive relationships, proven capability in reducing organizational impedance, and possesses the appropriate levels of urgency
• Ability to integrate experiences and training to learn new technological paradigms.

Work Hours: 

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements:

This position is open to Hybrid And Remote Work Locations.

The preferred locations for this position are:

• San Francisco, CA
• New York, NY
• Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.  

There is a strong preference for Hybrid near a local office.  However, we may be willing to consider remote candidates within the US.

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary: 

The estimated salary range for this position is $151,020 to $201,348.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Manager of Customer Support Engineering

About the Customer Support Engineering Team

The Customer Support Engineering (CSE) team is the primary interface for Fastly customers navigating our edge cloud platform. As a Manager of CSE, you manage the people, processes, and performance of a unified Tier 1, 2, and 3 team. You ensure we deliver a transparent, technical, and empathetic support experience. You bridge the gap between front-line queues and deep escalation investigations. Additionally, you manage dedicated Mission Control Engineers (MCEs) supporting our proactive Mission Control Program (MCP). The MCP is Fastly's dedicated initiative for proactive observability, strategic advocacy, and specialized event management. It acts as a strategic evolution from reactive troubleshooting to a highly predictable, scalable, and sustainable observability operation, ensuring our platform and support scale seamlessly to protect our strategic customers during their highest-traffic events.

What You'll Do:

• Multi-Tier Team & Program Leadership: Lead and motivate a distributed team of T1/T2/T3 engineers, including dedicated MCE resources. Ensure the MCP scales seamlessly to protect strategic customers during high-traffic events. Coach technical staff from reactive Operators into strategic Owners.

• Delivery & Execution: Identify workflow bottlenecks. Remove roadblocks and create realistic project timelines. Deliver time-sensitive projects on schedule. Oversee standardized runbooks and After-Action Report (AAR) handoffs to Engineering and Product for MCP engagements.

• Strategic Resource Governance: A “Swarm” is a CSE-led approach to resolving complex customer issues with a broader internal technical group of subject matter experts, managers monitor swarm health and audit cases for adherence to the Rules of Engagement. Apply Must Have, Should Have, Could Have, Won't Have (MoSCoW) and Eisenhower matrices to prioritize team efforts. Use the Eliminate, Automate, Delegate, Simplify (EADS) model to optimize programmatic health.

• Technical Escalation & Matrix Ownership: Oversee the team's handling of complex service issues. Serve as the Accountable party in the Responsible, Accountable, Supportive, Consulted, Informed (RASCI) framework. Ensure your team navigates the Escalation Matrix (Tier 3 -> Product Management (PdM) -> Performance Programs) and adheres to Service Level Objectives (SLOs).

• Collaboration & Communication: Communicate effectively to technical and business audiences. Build effective relationships with cross-functional managers. Synthesize Risks, Assumptions, Issues, Decisions (RAID) logs into Executive Summaries. Ensure the MCP implements formalized "Bad-day" incident triage protocols. Adhere to Brand Editorial Standards.

• Operational Excellence & Metric Sustainment: Manage team budgets and monitor staffing needs. Drive your team toward specific annual goals. Maintain >97% Customer Satisfaction (CSAT), resolve Tier 3 cases in under 5 days, and keep engineering escalation rates <15%. Manage PagerDuty, shift scheduling, and Paid Time Off (PTO). Drive continuous platform improvement by managing Information Technology Infrastructure Library (ITIL) problem management and cross-functional reviews.

• Customer Focus: Build a team that puts customers at the center of objectives. Understand how the services your team provides offer value to the customer. Enable proactive observability, ensuring MCEs provide early anomaly detection to reduce fatigue and increase customer confidence.

What We're Looking For:

• Experience: 5+ years of experience in a people management role having managed 5-10 people in a hybrid work environment. You need a proven track record of leading high-performing, senior technical support, Escalation, or systems engineering teams.

• Technical Acumen: In-depth knowledge of Fastly products and services. You can substitute equivalent expertise in Content Delivery Networks (CDNs), cloud technologies, and web architecture.

• Metrics-Driven Leadership: Proven experience managing teams to strict Service Level Agreements (SLAs). You use Key Performance Indicators (KPIs) and support platforms to provide business insights and drive operational decisions.

• Customer Empathy: A deep-seated passion for customer success. You have experience de-escalating tense customer situations with grace and technical authority.

• Crisis Management: Proven ability to thrive and lead in a high-pressure, 24/7 issue-driven environment.

We’ll be super impressed if you have experience in any of these:

• Hands-on coding experience beyond Varnish Configuration Language (VCL) (e.g., JavaScript, Rust, Go, or C).

• Certifications such as ISO/IEC 20000 Lead Implementer, Lean Six Sigma Facilitator, or RAID Log Practitioner.

• Knowledge of Workforce Management (WFM) principles and capacity planning.

Work Hours:

• This position requires your availability during core business hours.

• This position requires you to be reachable during planned weekend and holiday on-call rotations.

Work Location(s) & Travel Requirements: 

This position is a remote role and open to candidates residing in the following locations: 

• US-Central preferred: Illinois, Minnesota, Missouri, Wisconsin, Iowa, Arkansas, Louisiana, Mississippi, Alabama, Texas and Oklahoma

• Candidates outside of the preferred locations may be asked to work US Central timezone hours to ensure proper leadership of their team members

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary: 

The estimated salary range for this position is $122,280 to $155,364.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Posting Open Date: 4/9/2026

Anticipated Posting Close Date*: 6/9/2026

*Job posting may close early due to the volume of applicants.

CSOC Analyst

SOC Analyst - North America

Fastly is seeking a SOC Analyst to join our dedicated Customer Security Operations Centre. In this role, you will be a frontline defender for Fastly’s global enterprise customers. You will leverage our edge cloud platform and an array of security products in monitoring traffic, detect sophisticated anomalies, and deploy real-time mitigations against DDoS, Bot, and Web Application attacks.

This is a high-impact role where you act as a strategic partner for our Managed Security Service (MSS) clients, providing the expert visibility and rapid response necessary to address internet-scale threats.

What You'll Do:

• Active Incident Response: Lead the identification and mitigation of high-impact security events. You will analyze sophisticated traffic patterns and implement precise countermeasures, including rate limiting and custom WAF & Security rules to neutralize threats in real-time.

• Managed Security Delivery: Serve as a primary security consultant for MSS Customers. This involves continuous tuning and refining of security policies to optimize detection accuracy and maintaining a hardened security posture tailored to each client's unique environment.

• Advanced Threat Hunting: Conduct data-driven investigations using log analysis to uncover potential threats and hardenings opportunities 

• Security Intelligence & Reporting: Author comprehensive After Action Reports (AARs) and monthly security summaries. You will translate complex telemetry and attack data into high-level actionable insights for customer stakeholders.

• Strategic Communication: Act as the Subject Matter Expert (SME) during active security incidents. You will provide clear, calm, and professional guidance via real-time communication channels, ensuring customers are informed and confident in our defensive strategy.

What We're Looking For: 

• Web Security Expertise: Comprehensive understanding of the OWASP Top 10 and advanced attack vectors (e.g., Credential Stuffing, API Abuse, and Layer 7 DDoS). You can interpret raw payloads to distinguish between malicious intent and legitimate traffic.

• Protocol Proficiency: Deep technical knowledge of the internet stack, specifically HTTP/S, TCP/IP, DNS, and TLS. You should be comfortable analyzing handshake processes, header structures, and status codes.

• Analytical Rigor: A methodical approach to digital forensics and incident response. You possess the ability to correlate disparate data points within JSON or CSV logs to reconstruct an attack narrative.

• Communication Excellence: The ability to distill complex technical findings into concise, professional, and empathetic communications for both technical and non-technical audiences.

We’ll be super impressed if you have experience in any of these:

• Proficiency in Python or Bash for log parsing and workflow automation.

• Experience with Infrastructure as Code/Security as Code(SaC) (Terraform) or edge-based configurations.

• Industry-standard certifications such as CompTIA CySA+, GCIH, or Security+.

Work Hours: 

• This position will require you to be available during core business hours, Mountain or Pacific US time, Wednesday - Sunday schedule.

Work Location(s) & Travel Requirements:

This position is open to Hybrid And Remote Work Locations.

The preferred locations for this position are:

• Denver, Colorado

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.  

There is a strong preference for Hybrid near a local office.  However, we may be willing to consider remote candidates within the US.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary: 

The estimated salary range for this position is $97,070 to $137,040. 

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Posting Open Date: 2/27/26

Anticipated Posting Close Date*: 4/28/26

*Job posting may close early due to the volume of applicants.

Senior Customer Solutions Engineer, Streaming Media - Mandarin Speaking 

Fastly is looking for a passionate and exceptional Mandarin speaking Senior Customer Solutions Engineer to be the primary technical contact and trusted advisor for Fastly customers, building long term customer relationships with a foundation of proactive and thorough assistance.  This role requires the technical expertise and the focus of client driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly, we title this role as a Senior Cloud Engineer. 

A Customer Solutions Engineer (Senior Cloud Engineer) will have broad technical expertise including cloud, system, and Fastly architecture, along with scripting/software development capabilities and an advanced understanding of networking protocols (HTTP, TCP). 

Additional responsibilities will include working with the account management team to develop customer specific strategy, building and maintaining technical relationships across multiple key stakeholders within an account, and handling of customer escalations. Collaborating with many teams across Fastly, this role requires leveraging technical expertise, close relationships, and communication skills to help drive customer initiatives and growth, coordinate support assistance and escalations, and effectively become an extension of the customer’s teams. The Sr. CE will be responsible for the technical mentorship and advisement on deals within their vertical.

What You'll Do:

• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly

• Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering. Demonstrate an ability to present technical concepts in a streamlined manner. Display a level of comfort in working with technical devops contacts as well as various levels in the customer org. 

• Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement 

• Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort. Partner internally to provide a comprehensive ticket escalation and support. 

• Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio, partnering with Sales and Account Management.

• Be your customer's champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts. Develops mutually beneficial solutions to customer tasks, balancing customer impact and Fastly cost/effort. 

• Take initiative in adopting organizational changes and sharing progress/impact with the team. Add thought leadership to the team, while engaging others to contribute.

• Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty

• Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements 

• Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers, driving escalation as necessary depending on severity.

• Assist in developing strategy for and participation in regularly scheduled customer meetings on-site and by video/phone as necessary.

What We're Looking For: 

• At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles, ideally with a background in CDNs, Cloud, and/or internet infrastructure products.

• Success as a relationship builder and collaborator with amazing verbal and written communication skills.

• Strong technical background and customer orientation.

• Empathy and understanding of the customer.

• Technical experience with:

  • HTTP, TCP, TLS, DNS, and other common protocols.

  • Scripting languages and web platforms, especially Varnish and VCL.

  • *nix operating systems.

  • Underlying internet technologies.

  • Clear understanding of network & system management solutions

  • HTTP Live Streaming (HLS & DASH) workflows

• History of demonstrable organizational and project management skills

Work Hours: 

• This position will require you to be available during core business hours. 

• While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.

Work Location(s) & Travel Requirements:

This position is open to remote workers in the following preferred regions:

• Pacific Timezone

• Mountain Timezone

• Central Timezone

This position may require travel as required by your role or requested by your manager.

• Capable and willing to travel for customer meetings as necessary.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $132,060 to $186,444

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Posting Open Date: 3/19/26

Anticipated Posting Close Date*: 5/18/26

*Job posting may close early due to the volume of applicants.

Senior Customer Solutions Engineer, Streaming Media

Fastly is looking for a passionate and exceptional Senior Customer Solutions Engineer to be the primary technical contact and trusted advisor for Fastly customers, building long term customer relationships with a foundation of proactive and thorough assistance.  This role requires the technical expertise and the focus of client driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly, we title this role as a Senior Cloud Engineer. 

A Customer Solutions Engineer (Senior Cloud Engineer) will have broad technical expertise including cloud, system, and Fastly architecture, along with scripting/software development capabilities and an advanced understanding of networking protocols (HTTP, TCP). 

Additional responsibilities will include working with the account management team to develop customer specific strategy, building and maintaining technical relationships across multiple key stakeholders within an account, and handling of customer escalations. Collaborating with many teams across Fastly, this role requires leveraging technical expertise, close relationships, and communication skills to help drive customer initiatives and growth, coordinate support assistance and escalations, and effectively become an extension of the customer’s teams. The Sr. CE will be responsible for the technical mentorship and advisement on deals within their vertical.

What You'll Do:

• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly

• Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering. Demonstrate an ability to present technical concepts in a streamlined manner. Display a level of comfort in working with technical devops contacts as well as various levels in the customer org. 

• Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement 

• Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort. Partner internally to provide a comprehensive ticket escalation and support. 

• Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio, partnering with Sales and Account Management.

• Be your customer's champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts. Develops mutually beneficial solutions to customer tasks, balancing customer impact and Fastly cost/effort. 

• Take initiative in adopting organizational changes and sharing progress/impact with the team. Add thought leadership to the team, while engaging others to contribute.

• Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty

• Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements 

• Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers, driving escalation as necessary depending on severity.

• Assist in developing strategy for and participation in regularly scheduled customer meetings on-site and by video/phone as necessary.

What We're Looking For: 

• At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles, ideally with a background in CDNs, Cloud, and/or internet infrastructure products.

• Success as a relationship builder and collaborator with amazing verbal and written communication skills.

• Strong technical background and customer orientation.

• Empathy and understanding of the customer.

• Technical experience with:

  • HTTP, TCP, TLS, DNS, and other common protocols.

  • Scripting languages and web platforms, especially Varnish and VCL.

  • *nix operating systems.

  • Underlying internet technologies.

  • Clear understanding of network & system management solutions

  • HTTP Live Streaming (HLS & DASH) workflows

• History of demonstrable organizational and project management skills

Work Hours: 

• This position will require you to be available during core business hours. 

• While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.

Work Location(s) & Travel Requirements:

This position is open to remote workers in the following preferred regions:

• Pacific Timezone

• Mountain Timezone

• Central Timezone

This position may require travel as required by your role or requested by your manager.

• Capable and willing to travel for customer meetings as necessary.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $132,060 to $186,444

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Posting Open Date: 3/10/2026

Anticipated Posting Close Date*: 5/10/2026

*Job posting may close early due to the volume of applicants.

Mission Control Engineer (MCE)

The Fastly Edge Cloud Platform powers the best of the internet, and our Mission Control Program (MCP) — a key function within our broader Customer Experience organization — ensures this mission is a success through rigorous operational excellence.

As a Mission Control Engineer, you are the steward of service quality, distilling vast streams of monitoring data into precise, actionable events before they impact our strategic accounts, high-profile digital partners, and designated strategic enterprise support customers. You are more than a responder; you are a champion of problem management and continuous improvement, ensuring our platform remains resilient for organizations within our Performance and Focus Centers. During acute platform incidents, you act as a critical advocate for these accounts, collaborating with incident commanders to ensure mitigation strategies prioritize the stability of their unique traffic profiles. Working in association with various engineering teams for network delivery and compute services, you provide the proactive troubleshooting, maintenance coordination, and focus on leading contributing factor analysis required to manage the world's most complex traffic.

What you'll do

• Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends
• Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience
• Manage administrative updates and coordination via fastlystatus.com to provide transparent, impact-focused communication between engineering and revenue teams
• Advocate for strategic customers during maintenance planning to ensure early notifications and identify necessary configuration updates before implementation
• Partner with incident commanders and escalation management during acute platform disruptions to advocate for strategic accounts and ensure mitigations are targeted for their specific performance needs
• Drive continuous improvement by developing and maintaining shared customer runbooks with customized, proactive thresholds for our Performance, Focus Center, and strategic enterprise partners
• Lead the transition from incident response to problem management by identifying leading contributing factors and coordinating with engineering teams for network delivery and compute services
• Work with Advanced Professional Services to identify platform gaps that may appear as security vulnerabilities or false-positive attack patterns
• Manage customer CDN configurations via digital channels while advocating for the unique needs of our performance-critical accounts
• Help scale our proactive support capabilities by developing global monitoring policies rooted in high-quality industry standards

What we're looking for

• 5+ years of experience in network and systems engineering, specifically within a NOC or high-scale support environment
• Deep foundational knowledge of networking protocols and the ability to debug connections using cURL, traceroute, and MTR
• Hands-on experience with Linux environments and the ability to navigate complex distributed system infrastructures
• Proven track record of maintaining composure and empathy during high-pressure live event monitoring situations
• Exceptional communication skills with the ability to tailor technical depth for both engineering and executive audiences
• Strong multitasking abilities to manage proactive alerts alongside standard configuration requests in a dynamic environment

We’ll be super impressed if you have experience in any of these

• Practical experience applying ITIL or ISO 20000:1 service management standards to drive operational quality and continuous improvement
• Bachelor’s degree in Computer Science, a similar IT discipline, or equivalent technical experience
• Familiarity with programming or scripting languages (e.g., Python, Go) for automation and data analysis
• Prior experience working specifically within the CDN or edge cloud industry
• Business speaking and writing proficiency in a second language

Work hours 

This position supports our global 24/7 operations. Depending on your location and team needs, possible schedules include:

• Monday–Friday
• Sunday–Thursday
• Tuesday–Saturday

Specific shift alignments may include EMEA, APJ, or US-based hours.

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Work location(s) and travel requirements 

This position is open to hybrid and remote work locations. Preferred hubs for this program include:

• North America: San Francisco, CA; New York, NY; Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. There is a strong preference for hybrid near a local office; however, we may be willing to consider remote candidates within the US or relevant regions. This position may require travel as required by your role or requested by your manager.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary: 

The estimated salary range for this position is $77,060.00 to $108,780.00.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.