Position Summary: 

As a Talent Acquisition Partner, you will own full-cycle recruiting helping to identify and bring in top talent across Sales, Marketing, Customer Success, Operations, Technology and other corporate-facing functions. You'll be the recruiting expert and influential thought partner your hiring managers rely on — running structured intakes, building pipelines for hard-to-fill roles, managing external search firm partnerships when the role calls for it, and closing candidates against competing offers.  

You will bring an AI-forward mindset to how we attract and select talent at EverDriven, continuously identifying ways to use modern tools to improve our sourcing reach, candidate research, screening, and outreach quality without compromising candidate experience. 

Salary Range: $120,000-135,000 /year, based on experience  

Location - Greenwood Village, CO. Hybrid role - 4 days in the office and 1 day remote. 

Responsibilities: 

Recruiting Execution (the core of the job) 

• Develop and execute scalable recruitment strategies to source, engage, and hire top-tier talent from both active and passive candidate markets 

• Lead full-cycle recruitment efforts across Sales, Marketing, Customer Success, Revenue Operations, and some Tech 

• Craft compelling job descriptions that reflect EverDriven’s brand, culture, and value proposition 

• Source actively to build and maintain talent pipelines for hard-to-fill critical revenue and technical functions - using AI-enabled sourcing, research, and outreach tools to expand reach and personalize engagement, without sacrificing candidate experience or selection rigor. 

• Carry an active req load of open positions at any given time, balancing volume hiring with senior, hard-to-fill searches. 

External Search Firm Partnership 

• Own the relationship with external search firms for senior, scarce, or time-sensitive roles - aligning when to go external, write the search brief, manage the engagement, hold the firm accountable to slate quality and timing, and evaluate performance. 

• Negotiate fees and terms; know when to extend, replace, or end an engagement. 
• Maintain a working roster of vetted search partners across functions and bring market insight on which firms perform in which spaces. 

Hiring Manager Influence and Process Discipline  

• Influence hiring managers and senior leaders on candidate calibration, interview structure, and hiring decisions with the goal of driving the right outcome for the business 

• Run structured intake and debrief sessions that align expectations, surface real success criteria, and produce inclusive, evidence-based hiring decisions. 

• Partner closely with hiring managers and leadership to deeply understand team goals, market dynamics, and candidate profiles 
• Coach hiring managers and interview panels on structured interviewing, candidate assessment, and decision-making discipline 

Operations, Data & Market Intelligence 

• Use Greenhouse effectively and contribute to improving how we use it (workflows, scorecards, reporting)  

• Proactively identify process / optimization gaps and propose improvements – pilot, measure, and refine new approaches, including AI-enabled solutions  

• Track and act on recruiting metrics: time-to-fill, source effectiveness, offer accept rate, candidate experience. Use data to drive decisions. 

• Bring market intelligence (compensation trends, candidate availability, competitor activity) to inform workforce planning and hiring decisions  

• Deliver an exceptional candidate experience at every touchpoint, championing transparency, responsiveness, and consistency 

• Promote internal referral programs and employer brand initiatives 

 Qualifications: 

• 5+ years of full-cycle talent acquisition experience, with a strong focus on roles in high-growth, B2B SaaS environments; experience recruiting both GTM (Sales, Marketing, CS) and Engineering/Technical roles is required 

• Working proficiency in Greenhouse (or comparable ATS) - including reporting and workflow configuration 

• Track record using recruiting metrics to drive decisions 

• Deep understanding of the talent landscape and key success profiles 

• Experience partnering with senior leaders and hiring managers to define hiring strategies and deliver on goals 

• Ability to manage multiple requisitions and prioritize in a dynamic, high-growth environment and proven success closing talent across various departmental functions 

• Demonstrated experience managing external search engagements end-to-end—writing the brief, holding firms accountable to slate quality and timing, negotiating fees, and evaluating performance.  

• Excellent communication, collaboration, and stakeholder management skills 

 Benefits

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-Hybrid 

Position Summary: 

We’re looking for an Accounting Manager who can turn a good accounting function into a great one. This role sits between strategy and execution—owning day-to-day accounting operations while driving consistency, accuracy, and process improvement. 

You’ll work closely with the Controller to scale systems and processes, while directly managing the Staff Accountant to ensure the work actually gets done (and done right). 

If you’re the kind of person who notices what’s broken—and quietly fixes it before anyone else sees—it’ll be a good fit. 

Salary Range: $120,000-$140,000/year, based on experience + bonus potential  
Location - Greenwood Village, CO. 4 days in office, 1 day remote 

How You Will Make an Impact: 

• Own and manage key components of the monthly, quarterly, and annual close process  

• Review journal entries, reconciliations, and financial outputs prepared by the Staff Accountant  

• Ensure accuracy and completeness across GL, AP/AR, and supporting schedules  

• Identify process gaps and implement improvements to increase efficiency and scalability  

• Maintain and strengthen internal controls and support GAAP compliance  

• Partner with the Controller on audit preparation, reporting, and technical accounting areas  

• Act as a key liaison between accounting and cross-functional teams  

• Support cash flow visibility and working capital management (AR follow-ups, AP timing, etc.)  

• Mentor and develop the Staff Accountant—this is not a “set it and forget it” situation 

• Assist with system enhancements, ERP optimization, and automation initiatives 

What You Will Bring to EverDriven: 

• 4–7+ years of accounting experience (public accounting a plus, but not required)  

• Strong foundation in general ledger accounting and month-end close  

• Solid understanding of GAAP and internal controls  

• Experience reviewing work and providing guidance to more junior team members  

• Comfort operating in a fast-paced, evolving environment (translation: things will change)  

• Strong Excel skills and experience with ERP systems (NetSuite preferred)  

• High attention to detail without losing sight of the bigger picture  
• Ability to prioritize, problem-solve, and push work forward without constant direction 

Benefits 

• Medical, Dental, Vision insurance 

• Virtual Doctor Visits with $0 Co-Pay 

• Life Insurance (company paid) 

• Short Term Disability Insurance (company paid) 

• Long-Term Disability Insurance (company paid) 

• Flexible Time Off (FTO) 

• Paid Holidays 

• Paid Time to Volunteer 

• Flex Spending Account (FSA) 

• 401K Plan (with an awesome employer match!) 
• Employee Assistance Program 

• Employee Discounts Program 

#LI-Hybrid 

Position Summary: 

We are seeking a DevOps Engineer to join our growing DevOps team! This role is ideal for someone who thrives in cloud-native environments and enjoys building secure, scalable infrastructure while improving developer experience. You’ll work hands-on across our Azure and Kubernetes platforms, helping to automate processes, improve CI/CD pipelines, and enhance system visibility. 

You’ll also play a key role in helping the team move toward a more automated, self-service platform model, reducing manual support and enabling engineering teams to move faster and more efficiently. 

Salary Range: $115,000 - $140,000/year, based on experience + bonus potential  
Location - Greenwood Village, CO. 4 days in the office and 1 day remote.

How You Will Make an Impact: 

• Build and maintain CI/CD pipelines using GitHub Actions and ArgoCD, with a focus on consistency and reliability  

• Support and manage Azure infrastructure and AKS (Kubernetes) environments  

• Deploy and manage services using Helm and Kustomize  

• Contribute to Infrastructure as Code (Terraform/OpenTofu) to support scalable and repeatable environments  

• Partner with the DevOps team to improve pipeline standardization, security, and compliance practices  

• Support development of a developer self-service platform, including tooling, templates, and golden paths  

• Help advance observability initiatives, including logging, metrics, and tracing (Grafana, Tempo, Loki, Datadog)metrics, and tracing  

• Troubleshoot infrastructure and application issues, support incident response, and participate in on-call rotation  

• Work closely with engineering teams to improve developer experience (DX) and reduce friction in deployment workflows  

• Contribute to automation efforts that reduce manual support and improve system reliability  

• Leverage AI-assisted tools to enhance productivity, accelerate troubleshooting, and support development workflows 

What You Will Bring to EverDriven: 

Required Qualifications 

• 2–4+ years of experience in DevOps, Cloud Engineering, or related roles  

• Hands-on experience with Azure, AKS, and Kubernetes fundamentals  

• Experience with GitHub Actions, ArgoCD, or similar CI/CD tools  

• Proficiency in Terraform/OpenTofu or other Infrastructure as Code tools  

• Familiarity with containerization (Docker) and deployment workflows  

• Basic scripting skills (e.g., Bash, Python)  

• Understanding of GitOps principles and modern deployment practices  

• Exposure to observability tools (e.g., Grafana, Prometheus, Datadog)  

• Strong problem-solving skills and ability to troubleshoot across systems  

• Ability to collaborate with cross-functional teams and communicate effectively  

Preferred Qualifications 

• Experience contributing to developer platforms or self-service tooling  

• Exposure to observability and monitoring strategy (logging, tracing, alerting)  

• Familiarity with Azure Service Fabric or legacy infrastructure environments  

• Experience with service mesh (Istio), ingress controllers (Traefik), or policy tools (Kyverno) 
• Exposure to multi-cloud environments (e.g., GCP) 
• Experience using AI tools (e.g., GitHub Copilot, LLMs) to support engineering workflows 

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-Hybrid 

• Own and manage OPEX forecasting and budgeting across multiple functional areas, including direct partnership with business leaders
• Analyze financial and operational performance, identifying key drivers, risks, and opportunities
• Lead monthly variance analysis and provide clear, actionable insights to senior leadership
• Support development of annual budgets, long-range plans, and rolling forecasts
• Build and enhance financial models to support strategic initiatives, pricing, and investment decisions
• Partner cross-functionally with Operations, Technology, and G&A leaders to improve financial visibility and accountability
• Support board and investor reporting, including preparation of materials and narrative insights
• Contribute to private equity value creation initiatives, including cost optimization and operational efficiency efforts
• Drive process improvements across FP&A, including reporting automation and forecasting methodologies
• Perform ad hoc analyses and strategic projects as needed

What does Success Look like:

• Deliver accurate and reliable forecasts with clear visibility into key drivers
• Provide actionable insights that influence decision-making at the leadership level
• Build strong relationships with business partners and become a trusted advisor
• Improve financial processes and reporting efficiency over time
• Contribute meaningfully to value creation initiatives in a PE-backed environment

• Bachelor’s degree in Finance, Accounting, Economics, or a related field
• 3–5+ years of experience in FP&A, corporate finance, investment banking, consulting, or related roles
• Strong experience in financial modeling, forecasting, and variance analysis
• Demonstrated ability to partner with cross-functional stakeholders
• Experience in a private equity-backed, high-growth, or technology-enabled business preferred
• Advanced Excel skills required; experience with PowerPoint, NetSuite, and BI tools (e.g., Power BI) preferred
• Strong analytical, communication, and problem-solving skills

#LI-Hybrid 

Position Summary: 

The HR Operations Generalist serves as the operational foundation of EverDriven’s HR function and the front line of the employee experience. This is a hands-on, high-ownership role responsible for ensuring day-to-day HR operations run with precision and care — spanning benefits administration, employee onboarding and lifecycle management, HRIS administration, compliance support, office operations, and employee engagement.

This role requires a service-first professional with a positive, can-do attitude — someone who approaches every interaction with the belief that no task is too small and every employee deserves a responsive, supportive experience. The ideal candidate brings strong organizational discipline, thrives in a high-volume transactional environment, and maintains composure and accuracy under pressure. Additionally, this role actively supports employee engagement initiatives including wellness programming, volunteer coordination, and culture-building activities.

This role requires a high degree of discretion and confidentiality — you will regularly handle sensitive employee, compensation, and payroll data. You will report directly to the Director of HR Operations and partner closely with the broader People & Culture team.

Salary Range: $70,000 - $90,000/year, based on experience + bonus potential  
Location - Greenwood Village, CO. 4 days in the office and 1 day remote.

How You Will Make an Impact: 

Employee Experience & Engagement

• Serve as the first point of contact for employee questions across benefits, leave, policies, and general HR inquiries — delivering timely, accurate, and empathetic support
• Own the HR ticket queue (JIRA), ensuring employee requests are acknowledged and resolved promptly
• Coordinate and support employee engagement activities including wellness programming, volunteer efforts, team events, milestone celebrations, and internal communications
• Act as a practical barometer of employee sentiment — surfacing themes and patterns from interactions to the HR Director with discernment and context, not reactivity
• Identify opportunities to improve the employee experience through process refinement and creative problem-solving

Benefits & Compliance Administration

• Process benefit enrollments, qualifying life events, and terminations with accuracy and timeliness
• Manage Worker’s Compensation reporting and benefits compliance administration
• Administer leave requests (FMLA, Colorado FAMLI, PTO, medical, personal) and maintain accurate records in accordance with federal and state requirements
• Escalate complex benefits or compliance questions to HR leadership as appropriate

Onboarding & Employee Lifecycle

• Own the end-to-end employee lifecycle from offer acceptance through offboarding, ensuring a seamless and professional experience at every stage
• Initiate and manage pre-hire onboarding in ADP, coordinate background checks, and manage all I-9 documentation
• Create new hire files, coordinate IT and facilities setup, manage gear ordering, Navan configuration, and all Day 1 logistics
• Coordinate offboarding logistics including equipment collection, system access revocation, COBRA notices, and final paycheck coordination
• Manage independent contractor onboarding as needed

HRIS & Data Integrity

• Process employee changes, updates, and document filing in ADP Workforce Now with a high standard for data accuracy
• Run routine and ad hoc reports from ADP to support HR, Finance, and leadership decision-making
• Audit system data integrity regularly and maintain organized, compliant HR documentation
• Leverage AI tools and technology to streamline reporting, data management, and administrative workflows — continuously seeking opportunities to reduce manual effort and improve accuracy

Office Operations

• Ensure the office environment is well-maintained, professional, and welcoming — including supply management, catering coordination, and facilities oversight
• Manage conference room scheduling, badge access, desk assignments, name badges, and gym liability waivers
• Coordinate with building management and vendors on office needs

What Does Success Look Like:

• Employee inquiries are acknowledged within 24 hours, and employees consistently feel well-supported and heard
• Engagement activities are planned and executed with care — employees feel connected to the culture and to each other
• Onboarding runs like clockwork — new hires arrive on Day 1 fully set up, informed, and welcomed
• ADP data is clean, accurate, and trusted by HR, Finance, and leadership
• The office operates smoothly and reflects a professional, organized environment
• Employee sentiment insights are shared proactively with context and practical judgment
• AI tools are actively explored and adopted to improve efficiency and reduce manual workload

What You Will Bring to EverDriven: 

Required

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 2–4 years of experience in an HR Coordinator, HR Operations, or HR Generalist role
• Hands-on benefits administration experience (enrollments, open enrollment, qualifying life events)
• I-9 compliance and onboarding process ownership
• Strong attention to detail and the ability to manage a high volume of concurrent priorities with accuracy and composure
• Excellent written and verbal communication skills — you are often the face of HR for employees and must represent the function with professionalism and warmth
• Service-first mindset with a positive, can-do attitude — no task is too small, and every interaction matters
• Openness and enthusiasm for leveraging AI and technology to improve HR operations and the employee experience
• Intellectual curiosity and the critical thinking ability to navigate compliance topics including benefits, leave administration, and employment law fundamentals
• High degree of discretion, integrity, and professionalism when handling sensitive employee data

Preferred

• ADP Workforce Now experience
• Familiarity with leave administration frameworks (FMLA, Colorado FAMLI, and other state-specific leave laws)
• Exposure to Worker’s Compensation reporting or benefits compliance
• Office operations or facilities coordination experience
• Experience using JIRA or similar ticketing systems for HR case management
• SHRM-CP or PHR certification, or active pursuit, a plus

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-Hybrid

Position Summary:

At EverDriven, we believe in self-empowered teams and developers that can take a product from concept to delivery. We are looking for a passionate Senior Software Engineer to build out backend applications and services. This person will work across our backend tech stack, building and extending services, APIs, and workflows that ensure safe and efficient student transportation for schools. The ideal candidate is passionate about building high-quality, innovative, and scalable products and can iterate rapidly. You’ll get the chance to build out multiple core capabilities for the product and be a driving force behind the evolution of our product.

Salary Range: $140,000 - $165,000/year, based on experience + bonus potential

Location - Greenwood Village, CO. 4 days in the office and 1 day remote.

• Deliver results on complex projects, including leading some projects end-to-end
• Architect, Prototype, develop and extend services and backend systems in support of our portals, mobile apps, internal tools, and external integrations.
• Assist with design and definition of business and system level services, APIs, and cross-platform user experiences using modern design principles and patterns
• Help to provide an accurate timeline and scoping estimations on engineering projects
• Deliver high-quality maintainable code
• Provide leadership in project architecture & code quality
• Contribute to a positive and productive team culture by supporting your team and mentoring junior engineers
• Follow agile/continuous integration engineering best practices

• 3-5 years of professional experience building high traffic websites with 2+ years of distributed applications experience
• Have a passion for technology and a drive to think out of the box
• Diverse experience with a broad range of technologies and services – some of our key technologies are Microsoft Azure, C#, Azure Cosmos DB, MS SQL Server/Azure SQL, Azure Service Bus, GraphQL, React/HTML/CSS
• Deep understanding of RESTful API patterns
• Strong understanding of modern design patterns, such as distributed systems, microservices, workflows & orchestration
• Solid knowledge of Data Structures and Algorithms
• Outstanding written and verbal communication skills
• Ability to work across environments and teams
• BA/BS in Computer Science or a related field preferred

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-Hybrid 

Position Summary: 

We are looking for a Denver-based Senior Product Manager with strong mobile app experience to join our team that’s leading the next generation of student transportation capabilities. In this role, you will own and manage our native mobile apps that guide thousands of drivers to transport students safely and efficiently, while providing transparency, control and peace of mind to caregivers across 2+ million annual trips.   
 
You'll collaborate with cross-functional teams to build a flexible, scalable product. You will be responsible for driving the vision, strategy, execution of our school transportation mobile apps, unlocking key opportunities for drivers, caregivers, districts and our internal teams to have the best student transportation experience available. 

Salary Range: $145,000-160,000/year, based on experience + bonus potential 
Location - Greenwood Village, CO. 4 days in the office and 1 day remote.

How You Will Make an Impact: 

• Responsible for strategy, innovation, roadmap and end-to-end launch of our driver and caregiver mobile apps 

• Develop and communicate a clear product vision and strategy for our school transportation apps 

• Conduct market research and analysis to identify industry trends, customer needs, and competitive landscape 

• Leverage data analytics and optimization approaches to measure adoption, engagement, user experience, task success and satisfaction 

• Collaborate with cross-functional teams, including product design, engineering, analytics, product marketing, sales, and operations / support teams to deliver industry-leading experiences that are intuitive, reliable, transparent, safe and accessible 

• Envision, define and own cross-cutting initiatives that focus on mobile apps while holistically integrating features across web portal and mobile notification channels supporting drivers, districts, caregivers and operations / support teams 

• Define, prioritize, and maintain a detailed roadmap that aligns with actionable outcomes, customer needs, and company goals  

• Understand the needs and challenges of key stakeholders, including drivers, caregivers, school staff, and internal operations / support teams 

• Translate user feedback, operational input and compliance requirements into key outcomes from actionable product features and enhancements 

• Translate product roadmap features into detailed product requirements including PRDs, opportunity summaries, epics, user stories, AI prototypes, and acceptance test criteria, partnering with engineering teams to deliver them and product marketing/sales/driver enablement teams to launch them 

• Regularly communicate product updates, release notes, milestones, key performance metrics and provide training/support to internal stakeholders and external users/customers 

• This role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA) and other regulations 

What You Will Bring to EverDriven: 

• Bachelor’s degree and 6+ years of proven experience as a Product Manager 

• 3+ years experience successfully driving end-to-end delivery of mobile app features, adoption and key outcomes, including mobile app release best-practices, guiding and enabling go-to-market approach, and sales/service team enablement 

• Established background building and launching mobile apps in partnership with engineering and cross-functional stakeholder teams 

• Proven record of driving outstanding outcomes from data-driven problem spaces with a customer-first mindset, forming and validating hypotheses to maximize value 

• 1+ years experience preferred with transportation, logistics, delivery, mapping, GIS or routing applications 

Qualifications/Skills:  

• Proven experience as a Senior Product Manager demonstrating curiosity, customer empathy and operational process improvement 

• Strong analytical and problem-solving skills, with a data-driven prioritization approach that drives tangible outcomes on native mobile apps 

• Balance of business acumen, communication skills, stakeholder management and technical knowledge 

• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively 

• Mobile app lifecycle experience, balancing API dependencies, mobile release best practices such as alpha/beta launches, scaled rollouts, forced upgrades, app store optimization and more to empower effective go-to-market 

• Excellent communication skills and the ability to engage, influence and inspire partners and stakeholders to drive collaboration and alignment 

• High degree of organization, individual initiative, and personal accountability 

• Experience leveraging AI across the product development lifecycle 

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-Hybrid

Position Summary: 

EverDriven is seeking a Director, Support & Service Operations to build and run the operating system for our Support organization within Inside Operations. Reporting to the VP, Customer Support & Experience, this role is central to modernizing our support model into a scalable, data-driven, technology-enabled function while staying true to a tech-enabled, human-led experience.

This leader is a strategic operator and thought partner to the VP of Customer Experience and COO. They will translate support strategy into operational excellence across workforce planning, quality, tooling/CRM evolution, AI-enabled efficiency improvements, and omnichannel readiness. In the initial phase, this role will directly lead our frontline Support and Customer Resolution teams (complaints/incidents), along with WFM and QA enablement, and will partner closely with adjacent operations teams to drive consistent processes, shared standards, and a cohesive end-to-end stakeholder experience.

Salary Range: $155,000 - $175,000/year, based on experience + bonus potential  
Location - Greenwood Village, CO. 4 days in the office and 1 day remote.

How You Will Make an Impact: 

• Support Delivery Leadership (Customer Support + Customer Resolution): Lead and develop Support Team Leads and frontline teams to deliver consistent, high-quality support across EverDriven stakeholders (caregivers/students, drivers/service providers, and where applicable districts). Drive role clarity, performance standards, and operating rhythms across Customer Support and Customer Resolution (complaints/incidents).

• Workforce Management Strategy & Forecasting (WFM): Lead capacity planning and forecasting for Support. Build repeatable planning processes that connect demand drivers to staffing plans, scheduling inputs, and service-level outcomes so the organization can scale predictably and cost-effectively. Own seasonal and intraday planning, including back-to-school ramp periods (Aug/Sep), quieter summer volume, and daily AM/PM demand spikes aligned to school schedules.

• Quality Assurance Program Ownership (QA): Own and evolve the QA program, including standards, scorecards, calibration, coaching loops, and reporting. Ensure QA drives behavior change and measurable performance improvement, not just scoring. Partner with Business Process Improvement (BPI) and cross-functional teams to translate QA insights into training, SOPs, and root-cause resolution. Ensure QA reflects both rigor and empathy in high-stakes interactions.

• AI, Automation & Tools Adoption: Identify, pilot, and scale AI and automation use cases that reduce manual work and improve quality (knowledge workflows, summarization, QA automation support, triage assistance). Lead change management through training, adoption plans, and governance. Measure ROI through time saved, quality lift, throughput, and improved consistency.

• Support Tech Stack / CRM Evolution: Own operational requirements and workflow design for CRM/case management and related tooling (workflows, queues, knowledge, reporting). Drive process standardization, data hygiene, and workflow governance to improve visibility, reduce fragmentation, and enable automation at scale. Lead V1 implementation readiness and adoption ahead of startup.

• Operating Cadence + Cross-Functional Leadership: Build and run a strong operating rhythm, including weekly priorities, KPI narrative, and risk/decision tracking. Proactively surface risks, quantify impact, and drive timely decisions to keep Support outcomes visible and supported. Partner with RO/DIG and Field Ops leadership on interfaces, escalation paths, and shared process clarity to reduce noise and improve end-to-end execution.

• Experience Architecture (Human-led, tech-enabled): Partner with the VP and cross-functional leaders to shape best-in-class stakeholder experiences across key journeys (district/school partners, caregivers/students, service providers/drivers). Use insights to identify friction points, define “what great looks like,” and translate those into operational standards, tooling improvements, and scalable workflows.

What You Will Bring to EverDriven: 

• Bachelor’s degree required; MBA or advanced degree a plus.
• 8–12+ years of experience in Support Operations, Contact Center Operations, Customer Experience Operations, or similar roles with increasing leadership scope.
• Demonstrated ownership of two or more of the following:
  • Workforce management (forecasting, capacity planning, scheduling inputs), including seasonal + intraday patterns
  • QA program design, calibration, and coaching systems
  • CRM/workflow tooling implementation and adoption
  • Automation/AI-enabled operational improvements
  • Operating cadence, KPI systems, and performance rigor
• Proven ability to lead change across teams through process/tool rollouts, adoption, and governance, with measurable results.
• Strong analytical rigor and business judgment; able to diagnose drivers, quantify impact, prioritize effectively, and drive cost-effective decisions.
• Strong executive communication skills: clear synthesis, “so what,” recommendations, and stakeholder influence.
• Demonstrated ability to balance operational efficiency with a high-empathy, stakeholder-centric service model in complex, high-variability environments.

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-Hybrid 

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-Hybrid 

Position Summary: 

We’re hiring a Senior Manager of Revenue Operations to serve as a force multiplier and act as the right hand to the VP of RevOps. You’ll take high-level strategic priorities and turn them into executable programs that drive revenue performance across Sales and Customer Success. You’ll take strategic direction and run with it: owning the programs, processes, and cross-functional coordination that power our go-to-market engine. Your primary focus will be Sales and Customer Success, with close partnership across Marketing Operations, Finance, and Field Operations where RevOps serves as a connective layer. 

This is a player-coach role. You’ll do the work, lead programs, and build your craft, while developing the leadership presence to grow into a formal people management position as the team matures. If you’re someone who thrives in ambiguity, builds structure from scratch, and wants a clear path to Director-level ownership, this is that role. This is not a maintenance role, this is a build + scale role. 

 
Revenue Operations at EverDriven is a strategic function, not a support function. We sit at the intersection of Sales, Customer Success, Finance, and Product, translating company strategy into operational reality. Backed by Charlesbank Capital Partners, we’re on a steep growth trajectory and building the operational infrastructure to match. 

Salary Range: $130,000 - $150,000/year, based on experience + bonus potential  
Location - Greenwood Village, CO. 4 days in the office and 1 day remote.

How You Will Make an Impact: 

You’ll operate across the full RevOps surface area, owning programs end-to-end and driving real outcomes — not just recommendations. 

Drive revenue engine performance 

• Design and optimize sales processes and funnel orchestration to improve pipeline health and conversion  

• Redesign forecasting methodology and operating cadence to create visibility and accountability  

• Lead territory planning and compensation programs, including quota design and tooling  

Build structure from ambiguity 

• Translate executive-level ideas into clear plans, timelines, and execution frameworks  

• Establish scalable processes across Sales and Customer Success that support growth  

• Help define how our GTM teams operate together — from pre-sale through post-sale  

Lead cross-functional execution 

• Drive alignment across Sales, Customer Success, Finance, and Operations  

• Own initiatives like deal desk, forecasting, and GTM planning — ensuring adoption and results  

• Influence stakeholders without direct authority and move work forward  

Strengthen post-sale and retention insights 

• Improve how we track and act on retention and customer performance data  

• Partner with cross-functional teams to enhance the full customer lifecycle 

What You Will Bring to EverDriven: 

Experience & Background 

• 6+ years in Revenue Operations, Sales Operations, or GTM Strategy  

• Proven track record of owning and driving cross-functional initiatives  

• Experience in high-growth, PE-backed, or scaling environments preferred  

Core Capabilities 

• Strong operations and process expertise (sales motions, forecasting, handoffs, cadences)  

• Salesforce fluency — able to translate business needs into system capabilities  

• Experience with compensation, territory planning, or GTM strategy  

• Familiarity with AI tools or workflow automation is a plus  

How You Work 

• You take direction and run with it — no hand-holding required  

• You know how to ask the right questions before jumping to solutions  

• You create clarity in ambiguous environments and bring structure to complex problems  

• You influence and align stakeholders across functions, even without formal authority  

• You balance strategic thinking with hands-on execution 

Benefits

• Medical, Dental, Vision insurance 

• Virtual Doctor Visits with $0 Co-Pay 

• Life Insurance (company paid) 

• Short Term Disability Insurance (company paid) 

• Long-Term Disability Insurance (company paid) 

• Flexible Time Off (FTO) 

• Paid Holidays 

• Paid Time to Volunteer 

• Flex Spending Account (FSA) 

• 401K Plan (with an awesome employer match!) 

• Employee Assistance Program 

• Employee Discounts Program 

#LI-Hybrid 

#LI-Remote