WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Role Overview
As a Procurement Associate, you'll play a key role in supporting EOS's global service delivery by sourcing pricing, managing vendor relationships, and preparing competitive quotes for various projects.

Key Responsibilities

• Source pricing from OEMs and distributors for AV and networking components
• Register and manage bids with vendors
• Prepare detailed quotes using Sage X3
• Monitor market trends and adjust pricing strategies
• Maintain accurate records of pricing and client communications
• Collaborate with Account Management and Finance teams for invoicing
• Represent the Procurement team in client meetings

Requirements

• Strong analytical and numeracy skills
• Experience with procurement or account management software
• Intermediate to advanced Excel proficiency
• Excellent time management and attention to detail
• Strong communication and problem-solving skills
• Team-oriented mindset in a fast-paced environment

Preferred Skills

• Experience with Sage X3, and Jira
• Understanding of hardware/service resale dynamics

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency

ABOUT THE ROLE:
As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives.

A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn. 

KEY RESPONSIBILITIES:

• Produce accurate quotations based on customer requirements.

• Process sales orders and customer purchase orders.

• Verify data accuracy in quotations, orders, and invoices.

• Communicate with clients to obtain missing information or resolve inquiries.

• Maintain and update sales and customer records.

• Provide feedback from customers to internal teams to enhance services.

• Respond to customer inquiries promptly and professionally.

• Follow up with inactive customers to validate quotes and requirements.

• Adhere to company policies and procedures.

• Support and assist the Customer Account Team.

ESSENTIAL CRITERIA:

• Strong organizational skills with keen attention to detail.

• Experience with Microsoft Office tools, particularly Excel.

• Ability to work independently and as part of a team.

• Competence in working with data and metrics.

• Candidates with administrative experience in a similar role are encouraged to apply. A business-related degree is desirable but not essential.

#LI-CT2  #LI-Onsite #IND

WHO WE ARE

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Lead and manage the Order Intake team, ensuring smooth day-to-day operations.
• Oversee the processing of sales orders and customer purchase orders, ensuring accuracy and timeliness.
• Validate data accuracy in quotations, orders, and invoices.
• Act as an escalation point for customer inquiries and resolve issues promptly.
• Monitor team performance and provide coaching and development opportunities.
• Collaborate with internal teams to improve processes and enhance customer experience.
• Maintain and update sales and customer records, ensuring compliance with company standards.
• Analyse order intake metrics and report on performance to senior management.
• Drive continuous improvement initiatives within the order intake function.
• Ensure adherence to company policies and procedures across all activities.

ESSENTIAL CRITERIA

• Proven experience in order management or a similar operational leadership role.
• Strong organisational skills with exceptional attention to detail.
• Proficiency in Microsoft Office tools, particularly Excel.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Competence in working with data and metrics to drive performance.
• A business-related degree is desirable but not essential.

BELONGING AT EOS