DH Pace Company, Inc. is growing and aspires to hire Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns.

• We will consider both part-time and full-time employees!
• In office position 
• Schedule: Monday-Friday, 1:00pm-10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm-10:00pm. Part time availability would need to fall within these designated hours. 

Position overview:

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPI’s).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent with previous experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

DH Pace Company, Inc., is seeking to hire an Estimator to join our team in our Olathe, KS office! With minimal supervision, the Estimator is responsible for preparing accurate, timely, and competitive bids for Commercial Industrial Door and Loading Dock Systems. They will work to support our sales staff, resulting in profitable sales and positive customer relationships. Knowledge and/or experience in the construction or building materials industry is strongly preferred.

Job Responsibilities:

• Rapidly develops or possesses advanced level skills at using DH Pace estimating processes and procedures and utilizing DH Pace estimating software as well as other business software programs. (Excel, Bluebeam, Smartsheet, BAAN, SAM, etc.)
• Rapidly develops or possesses advanced level knowledge of door and dock related products, understanding functionality, special features, usage options as well as pricing variance based on specific job needs
• Rapidly develops understanding of Core Product Lines, Vendors, Labor Standards
• Educates sales team on product options and assist customers in product selection to ensure sale and best project outcome.
• Generate accurate Project Cost Estimates and Bids
• Estimates advanced and complex projects of limited project size, writing all proposals clearly and concisely for review and approval by Manager prior to customer's review
• Additional responsibilities as assigned

Minimum Qualifications:

• Minimum two (2) years of commercial door/dock work experience *OR* minimum two (2) years of new construction commercial estimating experience *OR* minimum two (2) years of building material industry is strongly preferred.
• Experience with Blueprints/Plans and Specs highly desired
• Must have strong attention to detail and good organizational skills
• Must have good verbal and written communication skills, and excellent customer service skills
• Ability to work Overtime as required
• Possess strong language, written and mathematical skills

#PaceID2

DH Pace Company, Inc. aspires to hire a Safety Manager located at our Denver, Colorado office. This Safety position will have responsibilities for our offices included but not limited to traveling to Denver, Loveland, Colorado Springs, Las Vegas, Phoenix, Tucson, and Seattle. Interested applicants must be willing to travel as much as 50% of the time. A valid driver's license and good driving record is required.

Position Overview:

• Manage Company Safety Program with up to 50% travel annually; As we grow, additional areas may be added to the Region
• Work closely with Regional Managers, General Managers and our Corporate office to ensure all Safety protocols are being adhered to Regionally
• Work closely with Safety Committees in each location
• Conduct safety audits
• Develop and lead safety meetings and trainings
• Oversee accident investigations and perform jobsite (field) inspections
• Provide job hazard analysis for specific procedures and monitor safety performance
• Support operational processes and procedures and implement new policies and procedures as necessary
• Position reports to our Corporate Safety Director based in Olathe, KS.

Qualifications:

• Bachelor’s degree in safety or construction management with an emphasis in Safety highly preferred
• Excellent opportunity for a candidate with approximately 3-8 years of experience in Safety
• Experience with FMCSA 
• Certified Safety Professional (CSP) is a plus
• Experience with DOT and OSHA regulations
• Must have valid driver’s license and good driving record
• Experience with training and developing field employees
• Work additional hours as needed

Pay range for this position: From $83,000, depending on experience.

DH Pace Company, Inc. is growing and aspires to hire Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns.

• We will consider both part-time and full-time employees!
• In office position
• Schedule: Monday-Friday, 1:00pm-10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm-10:00pm. Part time availability would need to fall within these designated hours. 
• Training: First 3 weeks (Monday-Friday, 8:00am-5:00pm

Position overview:

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPI’s).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent with previous experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Support Representative to join our Contact Center team in Olathe, KS. This in office position is seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns.

Position overview:

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPI’s).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent with previous experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

DH Pace Company, Inc. aspires to hire an Entry-Level Estimator for our Central Estimating Team in Olathe, Kansas. We are recruiting individuals that are great communicators, able to prioritize and multitask, and have a knack for numbers. Willing to train! Please apply if you have interest in learning how to estimate construction projects! This is an excellent opportunity for a recent or upcoming grad or someone who is eager to make a career change! 

Job Responsibilities: 

• Learn to bid doors of all different types for new construction and aftermarket projects across the country (no travel required).
• Provide a superior level of communication with internal and external customers.
• Review construction drawings and specifications to determine bid strategies, quantities and costs.
• Create professional submittal and closeout documents.
• Manage multiple projects simultaneously to completion.
• Remain involved with projects throughout the entire construction process.
• Create ideas that promote continuous improvement for the team and the company.
• Other duties may be assigned

 Job Requirements:  

Some of the candidates that have been most successful in this position type had zero construction experience. Instead, they had exceptional phone and email communications skills, were good at prioritization and time management, high attention to detail, strong basic computer skills, self-motivated and were always imagining new ways of making our team and processes better.  

• Superior communication skills
• Math background and Microsoft Excel experience are a plus
• Able to flourish in a fast paced environment while maintaining strong attention to detail and organizational skills

DH Pace Company, Inc.  aspires to hire a Digital Marketing Manager in our Olathe, KS office! The Digital Marketing Manager is responsible for planning, creating, developing, implementing, and managing the overall digital marketing strategy for the company; this person will be a key member of the Marketing Team.

Job Responsibilities

• Provide leadership and management to drive long term strategy and vision for our digital marketing (display, social media, video, etc.) and interactive initiatives
• Develop, implement, and monitor effectiveness of digital media strategies, campaigns, SEO activities, and proactively recommend changes to drive more brand impressions, lower PPC costs, and improve results.
• Oversee all aspects of social media platforms, monitoring progress on all platforms using analytical tools
• Collaborate with the Marketing team on media strategies, website enhancements, and lead the efforts on lead generation
• Review, evaluate and measure employee performance against Company goals and standards and establish target for improvement when necessary; recommend promotion/job change and/or compensation changes for employees under assigned responsibility on pre-determined and timely basis.
• Efficiently manage, provide leadership for, and develop staff through effective communication, coaching, training and development for continued success and/or future advancement.
• Ensure compliance with company hiring, counseling/discipline and termination policies. Determine staffing levels and oversee employee scheduling and foster a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Address and resolve all employee concerns/issues in a timely manner
• Ability to work additional hours as may be required.
• Other duties as may be assigned

Requirements

• Bachelor’s degree required with a minimum of five (5) years related experience, or equivalent combination of education and experience. 
• Computer proficiency with Microsoft Office Suite and Adobe Suite, on a Microsoft Windows or Apple platform. Experience with content management system (e.g., WordPress),eCommerce (Adobe Commerce) and social media management system (e.g., Soci) a plus.
• Communicate with customer, supervisor or other office personnel in an effective and timely manner.
• Maintain and promote a positive attitude toward customers, internal and external, regardless of the circumstances. 
• Must have excellent conflict resolution skills and be able to diplomatically handle confrontation.

DH Pace Company, Inc. is seeking a highly organized and proactive Vendor Management Specialist based in our corporate office in Olathe, KS. This opportunity will support vendor operations and documentation management across the organization. This role plays a critical part in ensuring vendor compliance, maintaining documentation accuracy, and supporting internal stakeholders with timely, professional communication.

• Review, analyze, and maintain vendor documentation to ensure accuracy, completeness, and compliance with company standards.
• Identify inconsistencies or discrepancies in contracts, insurance documentation, and vendor records and proactively resolve issues.
• Partner with internal stakeholders to understand reporting, documentation, and compliance needs.
• Coordinate the collection, tracking, and archiving of vendor-related documents within established timelines.
• Draft and manage written communications related to vendor contracts and documentation requirements.
• Maintain an organized and accessible vendor library, ensuring records are current and audit-ready.
• Develop and manage project timelines to meet deadlines in a fast-paced environment.
• Contribute to process improvements that enhance efficiency, organization, and operational effectiveness.
• Provide support on cross-functional initiatives and special projects as needed.

• Bachelor’s degree or continuing education in Business Administration, Operations, or a related field preferred.
• 2+ years of administrative, vendor coordination, contract support, or operations experience.
• Demonstrated ability to work independently and take initiative with minimal supervision.
• Strong time management and prioritization skills with the ability to adapt to shifting priorities.
• Proactive problem-solving mindset with strong attention to detail.
• Professional communication skills and a collaborative approach when working cross-functionally.
• Experience with contracts, insurance documentation, construction vendors, or compliance processes is a plus.

Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire a Full-time Customer Service Representative to join our Peachtree Corners, GA office in our contact center. We are seeking customer-focused candidates who will provide exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. The contact center handles a high volume of callers who want to talk to us to obtain a product or service! We offer great work/life balance as the schedule is a day shift.

The work schedule for this role is Monday-Friday 9:00 AM-6:00 PM and every other Saturday 7:30 AM-4:00 PM (with one day during the week off during the Saturday rotation).

Position overview:

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPI’s).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent
• Experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.