Door Control Services, a DH Pace Company, Inc., is seeking to hire a Department Coordinator who will effectively coordinate field employees in Hammond, LA. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities:

• · Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• · Ensuring customer COD payments are collected prior to job completion
• · Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• · Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• · Assist with billing paperwork and meeting customer billing document requirements
• · Create and maintain service tickets to ensure service dates are met
• · Work with estimating team to provide service quotes when required
• · Assist field techs with technical/mechanical troubleshooting/problem solving
• · Provide accurate work orders and picking lists to the warehouse for inventory pulling
• · Other responsibilities as assigned

Job Qualifications:

• · Experience using Microsoft Office Suite
• · Experience in a dispatch or other high volume administration field is a plus
• · Must have excellent communication skills and focused on customer service
• · Must have good time management skills, be organized and the ability to multi-task
• · Represent the company in a professional manner

American Overhead Door, a DH Pace Company aspires to hire a General Manager located in Madison, Alabama. This position will have direct responsibly for leading, managing and profitably growing the Madison/Huntsville market. If you have experience with operations, budgets, labor costs and profit and loss, take this opportunity to apply!

Job Responsibilities:

• Manage day-to-day operations of Service and Install Departments.
• Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
• Review workload and manpower to meet customer commitments in a cost-effective manner.
• Ensure that install projects are completed timely, below budget and to the satisfaction of the customer.
• Participate in the annual budgeting process for the Departments and the plan to execute.
• Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action
• Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs.
• Improve Customer survey scores and response rates over prior year results by (1) consistently emphasizing the importance great customer service and actively coaching it (2) consistently recognizing employees who deliver great customer service (3) Quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
• Will evaluate and make suggestions to improve operational processes and procedures
• Will assist with hiring, training and developing new employees
• Leading effective field force meetings
• Other duties as assigned

Qualifications:

• Bachelor’s degree preferred
• Minimum of five (5) years’ experience managing personnel; preferably with a Service Organization
• Must possess a Valid Driver’s License
• Possess an ability for technical applications, mechanical systems and problem solving
• Experience conducting meetings with exempt and non-exempt personnel
• Experience hiring, training, developing and conducting annual performance reviews
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
• Travel on occasion to customer job sites and quarterly for senior management meetings

Apply your General Manager, Branch Manager, and/or Operations and Project Management leadership background as General Manager at Overhead Door Company of Little Rock™, a DH Pace Company, Inc.

Leverage your hands-on Management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and/or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and continuing to ensure a high level of customer service is maintained. Will oversee existing customer projects and will ensure the operation realizes an increase in revenues for New Construction and Service work for three lines of business (commercial, residential, and entry door systems). 

If you have a passion and talent for developing staff, customer service, forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, consider formally applying for this General Manager role.

POSITION OVERVIEW:

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Perform regular audits and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
• Maintain professional communication in all circumstances with personnel and customers and timely resolve personnel matters and escalated customer concerns.

QUALIFICATIONS:

• Minimum seven (7) years’ experience managing personnel, P&L, budgets, projects, materials ordering, sales and customer service in a leadership position; preferably with experience in service provider industry such as HAVAC or another construction/building materials business with products that are sold to end users, installed and/or serviced at customer sites.
• Bachelor’s degree preferred.
• Work Hours: 6:30AM – 4:30PM Monday - Friday with emergency / after-hours call rotation schedule approximately every 4-6 weeks.
• Training: Must be willing and available during first 90-days of employment to Train in Kansas City up to three (3) times; one week per trip.
• Proficient with Windows based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Office Location / Full-Time Onsite: 5303 Crystal Hill Road, North Little Rock, AR 72118

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DH Pace Company, Inc. will hire a General Manager based in Columbus, OH. Will lead a well-established and growing door business that provides customers with new and replacement doors and/or fixes/repairs existing doors throughout buildings. Commercial door industry management applicants with strong operational experience and product knowledge are highly encouraged to apply.

Leverage your hands-on management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and/or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and continuing to ensure a high level of customer service is maintained. Will oversee existing customer projects and will ensure the operation realizes an increase in revenues for New Construction, Aftermarket, and Service work for all lines of business for DH Pace Company, Inc. and Capital Door Solutions, a DH Pace Company, Inc. 

If you have a passion and talent for developing staff, customer service, forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, consider formally applying for this General Manager role.

POSITION OVERVIEW:

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Perform regular audits and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
• Use division financial reports (daily, weekly, and monthly) and metrics for review and utilization in the management of daily operations.
• Hire, train and develop new employees; improve individual performance through daily coaching, monthly P&L and Scorecard reviews and yearly performance reviews.
• Effectively lead meetings, set performance expectations and hold employees accountable.
• Maintain professional communication in all circumstances with personnel and customers and timely resolve personnel matters and escalated customer concerns.

QUALIFICATIONS:

• Minimum five (5) years’ experience managing personnel, projects, sales and customer service expectations, as well as operational revenues, expenses and reporting in a leadership position. Commercial door industry management applicants with strong operational experience and product knowledge are strongly encouraged to apply. Will also consider service provider industry experience such as HAVAC or another construction/building materials business with products that are sold to end users, installed and/or serviced at customer sites.
• Bachelor’s degree preferred.
• Work Hours: 7AM – 5PM Monday - Friday with emergency / after-hours call rotation schedule approximately every 3 weeks.
• Training: Must be willing and available during first six-months of employment to train in St. Louis, MO, Bloomington, IL, Kansas City and/or another satellite market of Kansas City, for up to three (3) times; one week per trip.
• Proficient with Windows based programs and ERP/CRM systems and a good understanding/use of Excel.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

OFFICE LOCATION / FULL-TIME ONSITE POSITION: 777 Dearborn Park Lane, Suite R, Columbus, OH 43085 

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Overhead Door Company of Albuquerque™, a DH Pace Company, Inc., is seeking to hire a Department Coordinator who will effectively coordinate field employees in Albuquerque, NM. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities:

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Qualifications:

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized and the ability to multi-task
• Represent the company in a professional manner