Apply your General Manager, Branch Manager, and/or Operations and Project Management leadership background as General Manager at Overhead Door Company of Little Rock™, a DH Pace Company, Inc.

Leverage your hands-on Management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and/or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and continuing to ensure a high level of customer service is maintained. Will oversee existing customer projects and will ensure the operation realizes an increase in revenues for New Construction and Service work for three lines of business (commercial, residential, and entry door systems). 

If you have a passion and talent for developing staff, customer service, forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, consider formally applying for this General Manager role.

POSITION OVERVIEW:

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Perform regular audits and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
• Maintain professional communication in all circumstances with personnel and customers and timely resolve personnel matters and escalated customer concerns.

QUALIFICATIONS:

• Minimum seven (7) years’ experience managing personnel, P&L, budgets, projects, materials ordering, sales and customer service in a leadership position; preferably with experience in service provider industry such as HAVAC or another construction/building materials business with products that are sold to end users, installed and/or serviced at customer sites.
• Bachelor’s degree preferred.
• Work Hours: 6:30AM – 4:30PM Monday - Friday with emergency / after-hours call rotation schedule approximately every 4-6 weeks.
• Training: Must be willing and available during first 90-days of employment to Train in Kansas City up to three (3) times; one week per trip.
• Proficient with Windows based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Office Location / Full-Time Onsite: 5303 Crystal Hill Road, North Little Rock, AR 72118

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HIRING BONUS! $2,500 WITH VERIFIABLE INDUSTRY EXPERIENCE IN RESIDENTIAL DOOR SERVICE OR INSTALLATION! 

HIRING BONUS! $1,000 WITHOUT INDUSTRY EXPERIENCE; WILLING TO TRAIN

Overhead Door Company of Little Rock™, a DH Pace Company, Inc., is hiring Residential Garage Door Technicians. We are hiring both experienced Garage Door Technicians or Trainees! Must be able to safely lift 75lbs. overhead. Valid Driver’s License and good driving record required. 

If you have any experience in construction, as a general laborer, service technician, installer, carpenter, mechanic, assembly worker, or any skilled trade, you may find this opportunity to be a great fit for your career!

Job Responsibilities:

• Repair/Service residential garage doors and door hardware.
• Identify opportunities to provide customers with products and services
• Operate in safety conscious manner at all times while performing job duties

 Qualifications:

• High School Diploma or equivalent preferred
• Able to safely lift 75 pounds over your head
• Residential door technician or installer experience preferred; however, we are willing to train! 
• Must possess valid driver’s license and good driving record
• Experience in construction, as a general laborer, service technician, installer, carpenter, mechanic, assembly worker, or any skilled trade is a great starting point! 

DH Pace Company, Inc. is seeking to hire a Department Coordinator who will effectively coordinate field employees in Little Rock, AR. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!.

Job Responsibilities:

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Requirements: 

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized and the ability to multi-task
• Represent the company in a professional manner

HIRING BONUS! $2,500 WITH VERIFIABLE INDUSTRY EXPERIENCE IN COMMERCIAL DOOR OR ENTRY DOOR SYSTEMS!

HIRING BONUS! $1,000 WITHOUT INDUSTRY EXPERIENCE; WILLING TO TRAIN!

Overhead Door Company of Little Rock™, a DH Pace Company, Inc. is hiring Commercial Entry Door Technicians & Installers for automatic entry Doors, Manual Entry Doors, and Commercial Doors. Must be able to safely lift 75lbs. overhead. Valid Driver’s License required with a good driving record. For more information or to speak to a member of the recruiting team, please call 800-507-0023.

Job Responsibilities:

• Install and/or repair a wide range of commercial doors or entry doors and door hardware 
• Identify opportunities to provide customers with products and services
• Track and maintain job related paperwork and submitting in a timely manner
• Operate in safety conscious manner at all times while performing job duties

Job Requirements:

• High School Diploma or equivalent preferred
• Able to safely lift 75 pounds over your head
• Commercial door experience required
• Must possess valid driver’s license and good driving record

Overhead Door Company of Little Rock™, a DH Pace Company, Inc., aspires to hire an experienced New Construction Outside Sales Representative in Little Rock, Arkansas who will have sales responsibility for new construction sales for the commercial construction side of our business specializing in commercial sectional & rolling door products, loading dock equipment, and high- speed doors. This position is responsible for introducing general contractors to products and services in Little Rock and surrounding areas.

Position Overview:

• Establish and foster long-term relationships with general contractors in Little Rock and the surrounding areas.
• Meeting with decision makers to engineer a door solution for customers’ facilities
• Develop scope of work for each proposal and personally handle every detail from initial call to closing the sale; must be proficient with Windows based programs and sales tools and ideally have worked with Blueprints/Plans
• Achieve sales objectives set forth by management, track and record sales leads and activities and actively participate in sales meetings
• Provide timely, accurate estimates and proposals
• Maintain and update Customer Relationship Management System (CRM) daily
• Other duties as assigned

Qualifications:

• Prefer a minimum of three (3) years outside sales experience calling on general contractors, distribution and industrial markets
• Must have a strong aptitude for technical applications and/or mechanical systems
• Must possess a Valid Driver’s License
• Bachelor’s degree, highly preferred
• Ability to read and understand blueprints, coupled with prior Estimating experience generating proposals and submittals is a plus; however, not required if capable of learning the process of working with technical applications

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