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Customer Solutions Architect (AI Platform)
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About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the role
As a Forward Deployed Engineer (Customer), you will serve as the lead technical strategist embedded with our customers. You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform.
This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact.
What You’ll Do
- Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design.
- Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices.
- Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities.
- Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable.
- Design Reusability: Architect modular, scalable solutions that can be extended across customers and verticals.
- Drive Delivery: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence.
- Support Pre-Sales: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort.
- Lead Innovation: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs.
- Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards.
- Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement.
What You Bring
- Experience: 7+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations.
- AI & Cloud: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines).
- Business Acumen: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans.
- Design Thinking: A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures.
- Communication: Exceptional ability to convey complex technical and business concepts to diverse stakeholders, both technical and non-technical.
- Project Leadership: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines.
- Metrics Focus: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes.
- SaaS & Platform Fluency: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles.
- Education: Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
Job Description:
As the Sales Manager - Mid-Market ISR Sales (Argentina) you will be responsible for driving success within a designated Mid-Market region in the Americas with a primary focus on the United States, utilizing data, insights, and operational expertise to achieve strategic goals.
Responsibilities:
- Drive ARR growth through new customer acquisition and expansion
- Develop US GTM strategy and coverage model, including ICP, messaging, customer segmentation, sales coverage, sales roles and sales capacity
- Work with Marketing to develop and execute the pipeline plan (Digital marketing, Events, SDRs etc) for the region
- Work with the Partnership team to develop and execute a plan to sell DevRev through partners such as ISV, VARs, SIs, MSPs, etc.
- Hire, develop, and manage high-performing sales team of Mid-Market Account Executives to sell remotely into the United States
- Foster a dynamic and collaborative sales environment that upholds DevRev’s values and achieves company’s growth targets
- Deliver accurate weekly forecast reports, contributing to a culture of accountability and precision in our sales processes
- Use data-driven insights to inform decision-making and drive continuous improvement in sales effectiveness and efficiency
- Ensure the sales team is organized and plans strategically, maintaining focus on the most impactful priorities
- Partner with Product and Engineering teams to bring voice of customers in product prioritization and roadmap development
Qualifications and Requirements:
- 7+ years sales experience, 2+ years of management experience
- Experience working in early stage companies - Seed, Series A or Series B
- Leader who can inspire the team through action
- Demonstrated experience selling to Mid-Market customers (US experience preferred)
- Experience in hiring, onboarding, developing, promoting and performance managing Mid-Market Account Executives
- Ability to thrive in a fast-paced, dynamic environment and lead effectively through change and ambiguity
- Deep understanding of sales processes, methodologies, and best practices, with experience implementing sales enablement tools and systems
- Proven expertise in building outbound sales strategies and ensuring accountability among Account Executives for prospecting
- Skilled in establishing AE targets, quotas, and KPIs essential for meeting corporate growth objectives
- Strong leadership skills with experience building and managing high-performing sales teams
- Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels
- Strategic thinker with a customer-centric mindset and a passion for driving innovation and results
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
Job Description
As part of the Revenue organization within DevRev, we are growing our team and hiring talented & ambitious people in the role of Sales Development Representatives (SDRs), in Buenos Aires, Argentina. Your goal will be to expand DevRev's customer base and build a healthy revenue pipeline for the company, targeting local and US markets. In this role, you will also have an opportunity to refine our go-to-market scripts and provide feedback to our Product and Engineering teams.
The main responsibilities will include:
- Expanding outreach and build our pipeline with high quality prospects
- Setting up introductory meetings with target influencers and key decisions makers
- Developing innovative approaches for outbound outreach - phone, text, social - to discover ideal prospects
- Nurture and qualify customers to showcase product demos & learn pain points
- Maintain pipeline data and account information in DevRev's in-house CRM
Ideal Candidate Qualifications:
- BA/BS, or equivalent educational or professional experience
- Prior experience as Sales Development Representative (SDR), Business Development Representative (BDR), or Account Executive (AE)
- Experience in selling Saas or IT related products
- Experience with sales engagement platforms like Outplay
- Have ambition and hustle with a learning mindset
- Outstanding communication (written and verbal), with fluency in English
- Ability to connect with people deeply
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
Forward Deployed Engineer
The Applied AI Engineering team ensures our customers get the optimal experience from DevRev. As customers go through their DevRev journey, they may identify need(s) for integration with existing enterprise systems/services, workflow/process automation or customization/enhancement of the DevRev platform capabilities to achieve their business objectives. Our team works with customers to understand requirements and design, develop, and implement solutions to meet customer goals.
Your mission is to systematically help customers find value with DevRev by developing a thorough understanding of their needs, owning the coordination between internal and external stakeholders, and engineering the solution to get the job done. You are a product expert and will use your application development, and AI/ML skills to ensure our customers get the most out of the DevRev platform.
Job Description
As an Applied AI engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python etc. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.
Objectives of this role will include:
- Design, develop and implement integrations, automations and customizations to integrate DevRev with customers’ tech stack and workflows, and ensure successful customer engagements.
- Utilize AI in novel ways to solve customer problems, including Generative AI techniques like prompt engineering for foundation large language models (LLMs) to enable great AI agent experience.
- Conduct data analysis, writing SQL queries, and building dashboards to share insights and drive decision-making.
- Be proactive in communicating and keeping constant feedback loops to all key stakeholders including Customers, Engineering, Product, Customer Success & Support, Revenue, Marketing etc.
- Learn new tools and guide customers through critical workflows, e.g. integration with code repositories.
Ideal Candidate Qualifications:
- Software engineering degree or equivalent educational or professional experience.
- Hands-on coding experience using TypeScript/JavaScript, Python, APIs, Webhooks, and SQL.
- Familiarity with Generative AI technologies including models like GPT-4, prompt engineering and fine-tuning.
- Knowledge of vector databases and data embeddings.
- Outstanding communication (written and verbal in English).
- Result-oriented work style, ability to get things done and a learning mindset.
- An endless passion for challenging work that requires high energy, full engagement and a self-founded need for high performance.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the role
We are a unique SaaS revenue organization designed to support a rapidly scaling technology startup, driven by a hybrid model of product-led growth (PLG) and sales-led growth (SLG). As an Account Executive focused on the Startup segment, you’ll be at the intersection of product-led growth (PLG) and sales-led growth (SLG), working directly with early-stage companies and the broader VC ecosystem to drive adoption of DevRev.
This role isn’t just about closing logos, it’s about crafting GTM motion, evangelizing DevRev within the startup world, and owning full-funnel execution. You’ll work closely with cross-functional teams (marketing, product, ecosystem, and growth) to bring the right stories to the right founders at the right time.
We’re looking for a strategic seller with a builder mindset, capable of balancing outbound energy with thoughtful ecosystem execution.
Responsibilities
- Own the end-to-end sales cycle for startups across North American markets from discovery to close, with a strong focus on net new logo acquisition.
- Help define and refine GTM playbooks for startup sales - integrating ecosystem engagement, product-led signals, and scalable outbound.
- Drive pipeline generation through ecosystem channels, events, targeted outbound, and collaboration with marketing.
- Collaborate with marketing and product to tailor messaging, positioning, and campaigns that resonate with early-stage technical buyers and founders.
- Use product signals, usage data, and experimentation to prioritize high-intent accounts and expand usage within early customers.
- Maintain accurate pipeline and forecasting using CRM tools, while working closely with SDRs and growth teams.
- Provide feedback loops to product and GTM teams based on startup needs, trends, and market patterns.
Requirements
- 5+ years of experience in B2B SaaS sales, with direct ownership of pipeline and revenue goals.
- Strong Communication (English & Spanish)
- Track record of closing deals in the startup or SMB segment ideally with exposure to PLG environments.
- Knowledge of the VC/startup ecosystem (accelerators, venture firms, founders, etc.).
- Comfortable owning early-stage deals that require discovery, education, and co-creation of use cases.
- Familiarity with modern AI SaaS stacks, CRM workflows, and tools.
- Strong storytelling and communication skills. You should be able to translate product value into strategic outcomes for founders and operators.
- High adaptability, self-starter energy, and willingness to thrive in a fast-moving, evolving organization
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
Site Reliability Engineer / Platform Engineer
Share this job
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the Role
We are seeking an experienced Site Reliability Engineer / Platform Engineer to join our team and help build and maintain a resilient, scalable infrastructure supporting our applications across multiple cloud providers. In this role, you will design and implement infrastructure solutions, automate operational processes, and work closely with development teams to ensure reliable, efficient systems that scale with our business.
Key Responsibilities
- Design, build, and maintain infrastructure across AWS, GCP, and Azure using Infrastructure as Code (IaC) principles
- Implement and optimize CI/CD pipelines using tools like Argo and CircleCI to enable rapid, reliable deployments
- Manage and scale Kubernetes clusters in production environments, ensuring high availability and optimal resource utilization
- Administer and optimize cloud databases including MongoDB, Redis, RDS, and other data stores for performance and reliability
- Develop monitoring, alerting, and observability solutions to identify and resolve issues before they impact users
- Automate routine operational tasks to reduce manual toil and improve system reliability
- Conduct incident response and post-mortem analysis to drive continuous improvement
- Collaborate with development teams to design systems with reliability, scalability, and operational excellence in mind
- Document infrastructure architecture, runbooks, and operational procedures
- Evaluate and implement new tools and technologies to improve platform capabilities
Required Qualifications
- 3+ years of experience in Site Reliability Engineering, DevOps, or Platform Engineering
- Strong hands-on experience with at least two major cloud providers (AWS, GCP, Azure)
- Proficiency with Kubernetes for container orchestration and management
- Demonstrated expertise with IaC tools (Terraform, CloudFormation, Pulumi, or similar)
- Experience with CI/CD platforms, particularly Argo and/or CircleCI
- Solid understanding of database technologies including MongoDB, Redis, and relational databases (RDS)
- Proficiency in at least one programming or scripting language (Python, Go, Bash, etc.)
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK, CloudWatch)
- Experience implementing and managing OpenTelemetry (OTEL) for distributed tracing, metrics, and logging
- Strong understanding of networking, security, and infrastructure best practices
Nice to Have
- Experience managing multi-cloud or hybrid cloud environments
- Familiarity with service mesh technologies (Istio, Linkerd)
- Knowledge of security hardening and compliance in cloud environments
- Experience with cost optimization in cloud infrastructure
- Contributions to open-source infrastructure or DevOps projects
- Certifications from major cloud providers
What We're Looking For
- Problem-solver who thrives on automation and reducing operational burden
- Clear communicator who can explain technical concepts to both technical and non-technical stakeholders
- Detail-oriented with strong attention to reliability and security
- Collaborative team player who enjoys mentoring others
- Self-motivated learner who stays current with infrastructure and cloud technology trends
What We Offer
- Competitive salary and comprehensive benefits package
- Opportunity to work with cutting-edge cloud technologies and tools
- Collaborative environment focused on knowledge sharing and professional growth
- Remote or flexible work arrangement
- Continuous learning and development opportunities
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the Role
This role is designed to give hands-on experience supporting the execution of field marketing programs across North America. You’ll play a key role in helping bring events and campaigns to life, while building a strong foundation in marketing operations, coordination, and cross-functional collaboration.
As a Field Marketing Intern, you’ll work closely with the field marketing, sales, and operations teams to support program execution, ensure consistency across initiatives, and help keep projects moving forward. You’ll gain exposure to how marketing drives pipeline and contributes to business growth, while developing practical skills in event execution, data management, and campaign support.
This is a highly collaborative, execution-focused role ideal for someone who is detail-oriented, organized, and excited to learn how field marketing programs are built and scaled.
Responsibilities:
- Event & Program Execution
- Support event logistics (vendor coordination, shipping, swag tracking, registration lists, event onboarding/offboarding)
- Assist with pre-event setup (tracking attendees, coordinating calendars, organizing materials)
- Help prepare onsite assets (run of show, briefing docs, name badges)
- Support post-event follow-up (attendance tracking, recap materials)
- Lead & Data Support
- Assist EventOps + RevOps with lead uploads into CRM (Normalization, tagging)
- Help track lead flow and flag any gaps in routing or follow-up
- Support reporting on event performance (attendance, meetings, early pipeline signals)
- Campaign & Outreach Support
- Assist with list building and segmentation for events and ABM programs
- Help track outreach progress in coordination with SDRs, AEs & RevOps
- Vendor & Budget Coordination
- Help track invoices and POs against planned spend
- Maintain visibility on vendor timelines and flag any risks or delays
- General Coordination
- Support coordination across Field, SDRs, Ops, and partners
- Help keep timelines organized and ensure next steps are documented
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
Site Reliability Engineer / Platform Engineer
Share this job
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the Role
We are seeking an experienced Site Reliability Engineer / Platform Engineer to join our team and help build and maintain a resilient, scalable infrastructure supporting our applications across multiple cloud providers. In this role, you will design and implement infrastructure solutions, automate operational processes, and work closely with development teams to ensure reliable, efficient systems that scale with our business.
Key Responsibilities
- Design, build, and maintain infrastructure across AWS, GCP, and Azure using Infrastructure as Code (IaC) principles
- Implement and optimize CI/CD pipelines using tools like Argo and CircleCI to enable rapid, reliable deployments
- Manage and scale Kubernetes clusters in production environments, ensuring high availability and optimal resource utilization
- Administer and optimize cloud databases including MongoDB, Redis, RDS, and other data stores for performance and reliability
- Develop monitoring, alerting, and observability solutions to identify and resolve issues before they impact users
- Automate routine operational tasks to reduce manual toil and improve system reliability
- Conduct incident response and post-mortem analysis to drive continuous improvement
- Collaborate with development teams to design systems with reliability, scalability, and operational excellence in mind
- Document infrastructure architecture, runbooks, and operational procedures
- Evaluate and implement new tools and technologies to improve platform capabilities
Required Qualifications
- 1-3 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering
- Strong hands-on experience with at least two major cloud providers (AWS, GCP, Azure)
- Proficiency with Kubernetes for container orchestration and management
- Demonstrated expertise with IaC tools (Terraform, CloudFormation, Pulumi, or similar)
- Experience with CI/CD platforms, particularly Argo and/or CircleCI
- Solid understanding of database technologies including MongoDB, Redis, and relational databases (RDS)
- Proficiency in at least one programming or scripting language (Python, Go, Bash, etc.)
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK, CloudWatch)
- Experience implementing and managing OpenTelemetry (OTEL) for distributed tracing, metrics, and logging
- Strong understanding of networking, security, and infrastructure best practices
Nice to Have
- Experience managing multi-cloud or hybrid cloud environments
- Familiarity with service mesh technologies (Istio, Linkerd)
- Knowledge of security hardening and compliance in cloud environments
- Experience with cost optimization in cloud infrastructure
- Contributions to open-source infrastructure or DevOps projects
- Certifications from major cloud providers
What We're Looking For
- Problem-solver who thrives on automation and reducing operational burden
- Clear communicator who can explain technical concepts to both technical and non-technical stakeholders
- Detail-oriented with strong attention to reliability and security
- Collaborative team player who enjoys mentoring others
- Self-motivated learner who stays current with infrastructure and cloud technology trends
What We Offer
- Competitive salary and comprehensive benefits package
- Opportunity to work with cutting-edge cloud technologies and tools
- Collaborative environment focused on knowledge sharing and professional growth
- Remote or flexible work arrangement
- Continuous learning and development opportunities
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev