Customer.io
At Customer.io we believe that businesses that create strong relationships with their customers will outperform the ones who don’t. We’re working to make Customer.io the default choice for any internet business to deliver great, automated customer experiences at scale. Customer.io is used by over 4,300 businesses to create continuity with their audiences. Every message (receipts, win-backs, and onboarding) across every channel (email, push, sms, and more) can be managed and measured in Customer.io.
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Senior Manager, Revenue Enablement Programs
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About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Peter Zink, Director of Revenue Enablement here at Customer.io., and I am looking for a Sr Manager, Revenue Enablement Programs. This is a high-impact role focused on designing and delivering onboarding and training programs across Sales, Customer Success, Account Management, and Technical Support. You’ll play a key role in shaping how our GTM teams ramp, perform, and grow here at Customer.io!
What we value
- A builder mindset—you’re excited to create highly scalable programs from the ground up
- A focus on impact—driving real behavior change and performance improvement
- Data-driven - you’re able to tell a story from enablement to business outcomes using data
- Clear, structured communication and the ability to simplify complex ideas
- A player/coach - comfortable working beside your team while developing their careers
- Collaboration across teams and the ability to influence without authority
What you’ll do
- Lead the overhaul of the onboarding program across all Revenue roles and the integration of our EVOLVE skills training program into our sales process
- Design and deliver ongoing training programs that support the domains of pipeline generation, customer lifecycle, and technical support
- Implement sales methodology frameworks as appropriate when we scale - from deal qualification methodologies like MEDDPICC or conversation methodologies like Challenger
- Own the program development roadmap for onboarding and ongoing skills enablement, aligning programs to business priorities
- Partner with Sales, CS, Partnerships, Support, Product & Platform Enablement, Process & Tools Enablement, and RevOps to ensure programs are relevant, integrated, and measurable
- Develop and grow a team of GTM enablement roles over time
- Track program effectiveness and continuously improve based on feedback and performance data
What we're looking for
- 8+ years of experience in revenue enablement, sales training, or a related field
- 1+ years experience in managing or mentoring others
- Previous experience in a Sales role
- Experience implementing sales methodologies like Sandler, Challenger, Corporate Visions, Command of the Message / Command of the Sale, MEDDPICC
- Proven ability to design, build, execute, and scale enablement programs
- Comfortable operating in ambiguity and creating structure where it doesn’t exist
Compensation & Benefits
We believe in transparency. Starting salary for this role is $160,000 - $175,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video Interview with Recruiter
- 45-minute video interview with Hiring Manager
- Two 30-minute 1:1 Interviews
- Take-Home Test & Presentation
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Ready to apply?
Apply to Customer.io
Director, Sales
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About Customer.io
Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi, my name is Cale Tully, VP Global Sales here at Customer.io, and I’m looking for a Director, Sales (EMEA) to help grow and lead our sales efforts across Europe, the Middle East, and Africa. This role is critical to driving regional revenue growth, developing high-performing account executives, and ensuring our sales strategy is executed effectively.
In this position, you’ll take a hands-on and strategic approach to building pipeline, closing business, and supporting the EMEA market. You’ll hire and lead a team of talented account executives, partner closely with Marketing, SDRs, and Channel Partners, and collaborate with internal teams to deliver results that help Customer.io expand its footprint.
If you thrive on building strong teams, driving new business, and rolling up your sleeves to win deals, we’d love to hear from you!
What we value
- Solution-Oriented Conversations: We focus on uncovering real business challenges and tailoring solutions that create meaningful impact.
- Long-Term Partnerships: Our goal isn’t just closing a deal — it’s building trust and delivering value that compounds over time.
- Strategic Selling: We elevate the conversation beyond features, guiding customers through outcomes and opportunities that align with their business priorities.
- Integrity in the Process: We believe in transparent, respectful sales practices that earn credibility with customers and colleagues.
- Curiosity and Discovery: The best sales outcomes come from thoughtful questions, active listening, and understanding before prescribing.
- Collaboration Across Teams: We succeed by working hand-in-hand with Marketing, Customer Success, and Product.
- Excellence and Accountability: We set a high bar for preparation, execution, and follow-through — always focused on delivering results the right way.
What you’ll do
- Lead and scale a team of Account Executives focused on mid-market and early enterprise accounts across EMEA.
- Elevate sales conversations: coach your team to move beyond features, uncover business challenges, and align Customer.io to meaningful outcomes.
- Guide strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN to build trust and demonstrate long-term value.
- Develop and execute regional territory plans that create healthy pipeline and support sustained growth across diverse EMEA markets.
- Lead and coach on outbound sales motion: ensure your team builds the majority of pipeline through outbound prospecting and proactive engagement within EMEA.
- Partner cross-functionally with Marketing, Sales Development, and Partnerships to bring the best of Customer.io to every customer interaction.
- Coach and enable your team across the full sales cycle, with a strong emphasis on thoughtful discovery and solution design.
- Forecast with accuracy, ensuring leadership has clear visibility into pipeline health and deal progress.
- Hire, onboard, and develop exceptional talent, fostering a culture of integrity, collaboration, and high performance.
What we're looking for
- 7+ years of SaaS sales leadership experience, including building and leading high-performing AE teams.
- Strong track record of driving solution/value-based selling motions that earn trust and deliver measurable customer outcomes.
- Experience selling into mid-market and early enterprise segments, ideally in martech, CDP, or customer engagement platforms.
- Experience navigating complex, multi-country sales environments across EMEA, including varying market dynamics and buying behaviors.
- Skilled in coaching teams on outbound pipeline generation and instilling the discipline needed to build the majority of pipeline through outbound efforts.
- Skilled in coaching teams on discovery, consultative selling, and outcome alignment.
- Data-driven operator who can forecast, manage to targets, and instill operational rigor.
- Inspirational leader who balances accountability with development — motivating teams to perform at their best while growing their careers.
- Collaborative partner who builds strong relationships across GTM, Product, and Customer Success.
Compensation & Benefits
We believe in transparency. Starting salary for this role is $335,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with Recruiter
- 30-minute video call with Hiring Manager
- 2 x 30-minute video calls with a few members of the team
- Take-Home Assignment + 45-minute Review Call
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Ready to apply?
Apply to Customer.io
Senior Account Executive
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👋 Hello from the Recruiting Team at Customer.io!
We’re looking for a motivated, experienced Senior Account Executive to join our growing sales team and help drive the next stage of Customer.io’s growth. In this role, you’ll represent Customer.io to our largest prospective customers and manage the full sales cycle—from prospecting to demo to close.
You’ll partner with a dedicated Sr. SDR to source opportunities while also fielding inbound demand generated by our marketing team. Once customers are onboarded, you’ll hand them off to our supportive Customer Success and Technical Support teams, ensuring they have the expertise they need to thrive.
What you’ll do
- Manage qualified leads from inbound and outbound teams; run discovery calls (using MEDDPICC) and drive full-cycle deals to close
- Collaborate with your Sr. SDR on account targeting, sales strategy, and prospecting to engage top ICP brands
- Schedule and deliver compelling online demos for qualified prospects
- Uncover customer business needs and position Customer.io’s solutions effectively
- Own your numbers: track and report on sales activity, pipeline health, and revenue performance
- Self-source pipeline as needed to stay on track for quota attainment
- Use value-based selling to clearly communicate the features and benefits of our platform
About you
- 5+ years of top performance as a Senior Account Executive (or similar) in B2B SaaS
- Proven track record of consistently achieving quota and goals
- Familiar with MEDDPICC or a similar structured sales methodology
- Excellent written and verbal communication skills, with a professional, engaging presence
- Ability to uncover business needs and recommend relevant solutions
- Strong organizational skills to manage priorities in a fast-paced environment
- Creative problem-solver who can think beyond the ask to find the right solution
- Bonus: experience selling Marketing Technology products
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We believe in transparency. We are offering a compensation package of $115k Base + $115k Variable = $230k USD OTE (or equivalent in local currency), subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with Bar Raiser
- 60-minute Mock Call w/ the Hiring Team
- 30-minute Final video call with the Hiring Manager (final step may vary at our discretion)
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
Ready to apply?
Apply to Customer.io
Mid-Market Account Executive, EMEA
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👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us! We are looking to expand our team in Ireland. This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
Responsibilities:
- Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
- Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
- Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
- Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
- Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications:
- Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
- Location: We are currently hiring for positions based in Ireland and USA. Candidates must be located in one of these regions to be considered for the role.
- B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
- Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
- Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
- Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
- Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
- Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
- Responsibilities:
- Engage in high-volume prospecting, cold and warm outreach
- Manage the full sales cycle for deals typically under $50,000 ACV
- Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Compensation & Benefits
We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute Mock Call w/ the Hiring Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
Ready to apply?
Apply to Customer.io
Contract Deal Desk Analyst
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About Customer.io
Over 8,000+ companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
We’re looking for a Deal Desk Analyst (Contractor) to support our go-to-market teams as we continue to grow and scale efficiently.
In this role, you’ll help our Sales, Customer Success, and Finance teams structure, review, and execute deals that drive predictable, healthy revenue growth. You’ll play a critical part in optimizing our quote-to-close process, ensuring accuracy, compliance, and alignment across teams.
You’ll work closely with partners across Revenue Operations, Legal, and Finance to help create a seamless deal experience for both our internal teams and our customers.
What we value
Empathy for revenue teams. You understand the pace and pressure of Sales and Customer Success environments, and you work to make their lives easier through clear processes and responsive support.
Operational excellence. You bring consistency, structure, and precision to deal management while keeping things flexible and human.
Attention to detail. You spot discrepancies others might miss, ensuring deals are accurate, compliant, and aligned with company policies.
Cross-functional collaboration. You build trust and work effectively across teams—balancing the needs of Sales, Finance, Legal, and RevOps.
Analytical mindset. You use data to improve processes, evaluate pricing and discount trends, and make recommendations that strengthen our commercial approach.
Ownership and accountability. You thrive in fast-paced environments where priorities shift and you can make a tangible impact right away.
What you’ll do
- Review, structure, and approve deals to ensure alignment with pricing strategy, discount policies, and commercial terms.
- Partner with Sales and Customer Success teams to navigate non-standard deal requests and provide guidance on approvals.
- Collaborate with Finance and Legal to ensure contract compliance and a smooth deal execution process.
- Maintain and improve the quote-to-cash process by identifying bottlenecks and recommending process improvements.
- Manage and track deal submissions in Salesforce and related tools, ensuring data integrity and accurate reporting.
- Support revenue forecasting and deal reporting through consistent data hygiene and documentation.
- Partner with RevOps to maintain and optimize pricing and approval workflows in our systems.
- Provide extended Sales support during end of month and end of quarter close
- Provide insights and feedback on deal trends to inform strategic decision-making.
What we're looking for
- 2–4 years of experience in a Deal Desk, Sales Operations, or Revenue Operations role (preferably in SaaS).
- Strong understanding of deal structures, pricing models, and contract management processes.
- Proficiency with CRM systems (Salesforce required) and CPQ tools (DealHub).
- Strong analytical, communication, and problem-solving skills.
- Ability to work cross-functionally and manage multiple priorities with precision.
- Experience supporting global GTM teams is a plus.
- Located in the United States or Canada and able to work core hours aligned with Pacific Time (PST).
Compensation & Contract Details
This is a contract role (approximately 6 months) with the potential for extension based on business needs and performance. Compensation will be competitive and commensurate with experience. We're offering $40 an hour.
Contractors at Customer.io are treated as integral members of the team, with opportunities to collaborate cross-functionally, contribute to key projects, and make an immediate impact.
Our Process
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with Recruiter
- 45-minute video call with Hiring Manager and RevOps Manager
- 45-min Review Call: Take Home Assignment
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, and virtual interviews will be conducted using video (not chat). Offers will be extended in writing on official Customer.io letterhead. If you have any questions, please contact jobs@customer.io.
Ready to apply?
Apply to Customer.io
Mid-Market Account Executive, Americas
Share this job
👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us! We are looking to expand our team in the United States. This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
Responsibilities:
- Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
- Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
- Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
- Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
- Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications:
- Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
- Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.
- B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
- Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
- Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
- Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
- Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
- Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
- Responsibilities:
- Engage in high-volume prospecting, cold and warm outreach
- Manage the full sales cycle for deals typically under $50,000 ACV
- Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Compensation & Benefits
We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute Mock Call w/ the Hiring Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
Ready to apply?
Apply to Customer.io