About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

Hi, I’m Nick, Director, Talent Acquisition here at Customer.io! I’m looking for a Lead Recruiter, GTM to own the full hiring experience for our go-to-market and business operations teams, and to help shape how recruiting works at Customer.io.

This is a full-cycle role with a strategic edge. You'll partner directly with hiring managers and business leaders across Sales, Customer Experience, Marketing, Business Operations, and other corporate functions to build strong candidate pipelines, drive hiring decisions, and deliver an excellent experience for candidates and the business alike.

Beyond your requisition load, you'll contribute to how the recruiting team operates — helping other recruiters on the team grow and do their best work, improving process, and bringing a market perspective that sharpens how we hire. This role is ideal for someone who thrives in a fast-moving environment, takes ownership seriously, and wants to do some of their best work.

What We Value

Ownership: You don't wait to be told what needs attention. You track your pipelines, know where things are slipping, and fix it before anyone has to ask.

Partnership: You work with hiring managers as a true thought partner — pushing back when a role needs recalibrating, bringing data when the market says something different, and earning trust through follow-through.

High standards with real output: You know great recruiting requires both quality and consistency. You move quickly without cutting corners on candidate experience or rigor.

Team orientation: You share what you're learning, help make the team better, and care about how recruiting is perceived across the company.

What You'll Do

• Own full-cycle recruiting across GTM and business operations functions, managing the process from kickoff through close
• Directly manage and develop a GTM Recruiter and a Contract Senior Talent Sourcer
• Partner with hiring managers and business leaders to define strong candidate profiles, set search strategy, and calibrate role expectations against market reality
• Drive a high-quality, consistent candidate experience from first outreach through offer
• Provide real-time market insights on talent availability, compensation benchmarks, and competitive hiring activity

What We're Looking For

• 7+ years of full-cycle recruiting experience, with meaningful depth hiring across GTM and business operations functions
• Demonstrated ability to manage a high-volume, high-quality requisition load across multiple functions simultaneously
• Strong business acumen; you understand what good looks like in revenue and operational roles and can assess candidates accordingly
• Proven ability to influence hiring managers and senior stakeholders with data, market insight, and clear thinking
• Experience mentoring or informally leading other recruiters, with a genuine interest in making the people around you better.
• Highly organized and data-oriented, with experience using an ATS and recruiting analytics to drive decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $185k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit.

• 30 minute Zoom call with our Executive Recruiter
• 30 minute Zoom call with Hiring Manager
• 30 minute Zoom call with GTM Leader
• 60 minute Zoom call - prompt exercise and review session with the team

All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.

Join us!

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions about the role or our process, please contact jobs@customer.io.

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Peter Zink, Director of Revenue Enablement here at Customer.io., and I am looking for a Sr Manager, Revenue Enablement Programs. This is a high-impact role focused on designing and delivering onboarding and training programs across Sales, Customer Success, Account Management, and Technical Support. You’ll play a key role in shaping how our GTM teams ramp, perform, and grow here at Customer.io!

What we value

• A builder mindset—you’re excited to create highly scalable programs from the ground up
• A focus on impact—driving real behavior change and performance improvement
• Data-driven - you’re able to tell a story from enablement to business outcomes using data
• Clear, structured communication and the ability to simplify complex ideas
• A player/coach - comfortable working beside your team while developing their careers
• Collaboration across teams and the ability to influence without authority

What you’ll do

• Lead the overhaul of the onboarding program across all Revenue roles and the integration of our EVOLVE skills training program into our sales process
• Design and deliver ongoing training programs that support the domains of pipeline generation, customer lifecycle, and technical support
• Implement sales methodology frameworks as appropriate when we scale - from deal qualification methodologies like MEDDPICC or conversation methodologies like Challenger
• Own the program development roadmap for onboarding and ongoing skills enablement, aligning programs to business priorities
• Partner with Sales, CS, Partnerships, Support, Product & Platform Enablement, Process & Tools Enablement, and RevOps to ensure programs are relevant, integrated, and measurable
• Develop and grow a team of GTM enablement roles over time
• Track program effectiveness and continuously improve based on feedback and performance data

What we're looking for

• 8+ years of experience in revenue enablement, sales training, or a related field
• 1+ years experience in managing or mentoring others
• Previous experience in a Sales role
• Experience implementing sales methodologies like Sandler, Challenger, Corporate Visions, Command of the Message / Command of the Sale, MEDDPICC
• Proven ability to design, build, execute, and scale enablement programs
• Comfortable operating in ambiguity and creating structure where it doesn’t exist

Compensation & Benefits

We believe in transparency. Starting salary for this role is $160,000 - $175,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video Interview with Recruiter
• 45-minute video interview with Hiring Manager
• Two 30-minute 1:1 Interviews 
• Take-Home Test & Presentation

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

About Customer.io

Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Hi, my name is Cale Tully, VP Global Sales here at Customer.io, and I’m looking for a Director, Sales (EMEA) to help grow and lead our sales efforts across Europe, the Middle East, and Africa. This role is critical to driving regional revenue growth, developing high-performing account executives, and ensuring our sales strategy is executed effectively.

In this position, you’ll take a hands-on and strategic approach to building pipeline, closing business, and supporting the EMEA market. You’ll hire and lead a team of talented account executives, partner closely with Marketing, SDRs, and Channel Partners, and collaborate with internal teams to deliver results that help Customer.io expand its footprint.

If you thrive on building strong teams, driving new business, and rolling up your sleeves to win deals, we’d love to hear from you!

What we value

• Solution-Oriented Conversations: We focus on uncovering real business challenges and tailoring solutions that create meaningful impact.
• Long-Term Partnerships: Our goal isn’t just closing a deal — it’s building trust and delivering value that compounds over time.
• Strategic Selling: We elevate the conversation beyond features, guiding customers through outcomes and opportunities that align with their business priorities.
• Integrity in the Process: We believe in transparent, respectful sales practices that earn credibility with customers and colleagues.
• Curiosity and Discovery: The best sales outcomes come from thoughtful questions, active listening, and understanding before prescribing.
• Collaboration Across Teams: We succeed by working hand-in-hand with Marketing, Customer Success, and Product.
• Excellence and Accountability: We set a high bar for preparation, execution, and follow-through — always focused on delivering results the right way.

What you’ll do

• Lead and scale a team of Account Executives focused on mid-market and early enterprise accounts across EMEA.
• Elevate sales conversations: coach your team to move beyond features, uncover business challenges, and align Customer.io to meaningful outcomes.
• Guide strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN to build trust and demonstrate long-term value.
• Develop and execute regional territory plans that create healthy pipeline and support sustained growth across diverse EMEA markets.
• Lead and coach on outbound sales motion: ensure your team builds the majority of pipeline through outbound prospecting and proactive engagement within EMEA.
• Partner cross-functionally with Marketing, Sales Development, and Partnerships to bring the best of Customer.io to every customer interaction.
• Coach and enable your team across the full sales cycle, with a strong emphasis on thoughtful discovery and solution design.
• Forecast with accuracy, ensuring leadership has clear visibility into pipeline health and deal progress.
• Hire, onboard, and develop exceptional talent, fostering a culture of integrity, collaboration, and high performance.

What we're looking for

• 7+ years of SaaS sales leadership experience, including building and leading high-performing AE teams.
• Strong track record of driving solution/value-based selling motions that earn trust and deliver measurable customer outcomes.
• Experience selling into mid-market and early enterprise segments, ideally in martech, CDP, or customer engagement platforms.
• Experience navigating complex, multi-country sales environments across EMEA, including varying market dynamics and buying behaviors.
• Skilled in coaching teams on outbound pipeline generation and instilling the discipline needed to build the majority of pipeline through outbound efforts.
• Skilled in coaching teams on discovery, consultative selling, and outcome alignment.
• Data-driven operator who can forecast, manage to targets, and instill operational rigor.
• Inspirational leader who balances accountability with development — motivating teams to perform at their best while growing their careers.
• Collaborative partner who builds strong relationships across GTM, Product, and Customer Success.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $335,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter
• 30-minute video call with Hiring Manager
• 2 x 30-minute video calls with a few members of the team
• Take-Home Assignment + 45-minute Review Call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Eric, Senior Controller at Customer.io, and I'm looking for a Senior Accountant contractor to cover a maternity leave from approximately May 2026 through March/April 2027. You'll spend the first few months working directly alongside our current Senior Accountant for a thorough handoff, then take the reins independently on payroll accounting, commissions, benefits reconciliations, and our monthly close process.

This is a full-time contract (40 hrs/week), fully remote. You'll be a key cross-functional partner to HR, Sales Operations, FP&A, AP, and Payroll — and a consistent presence in our CFO accounting review process each month.

What we value

• Obsessive attention to detail — you catch things before they become problems
• Comfort owning your work independently after a solid transition
• Clear, proactive communication with cross-functional partners
• The instinct to flag discrepancies and ask "why" before moving on
• Reliability during a critical coverage period — the team is counting on you

What you'll do

• Prepare and record all payroll journal entries across ADP (mid-month, month-end, off-cycle), Deel, and Velocity Global
• Reconcile all payroll-related balance sheet accounts at the employee level, including monthly flux analysis for CFO review
• Record monthly accruals for benefits, SUI rate changes, and FX adjustments on international commissions
• Prepare monthly commission entries, maintain the deferred commission waterfall schedule, and handle short- and long-term balance sheet reclassifications
• Reconcile benefits at the employee level monthly and record adjusting entries tied to vendor billing and policy changes
• Handle sales tax: reconcile payable accounts, prepare and remit monthly state-level filings
• Serve as FloQast administrator — managing reconciliations, task assignments, and close checklist oversight
• Support the monthly close process end-to-end and ensure timely delivery of all assigned items

What we're looking for

• 4+ years of progressive accounting experience with a strong focus on payroll and commission accounting
• Solid grasp of multi-state (and ideally international) payroll accounting, deferred commission capitalization, and accrual accounting
• Hands-on experience with ADP; familiarity with Deel is a plus
• FloQast experience is a strong plus
• Strong Excel skills — you're comfortable working with large, employee-level datasets
• A communicator who can work fluidly with HR, Sales Ops, FP&A, and AP without missing a beat
• Bachelor's degree in Accounting or Finance

Contract Details

• Duration: ~May 2026 – March/April 2027 (maternity leave coverage)
• Hours: Full-time, 40 hours/week
• Rate: $50–$60/hour
• Location: Remote
• Tools: ADP, Deel, Velocity Global, FloQast, Excel

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with Hiring Manager

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Bill, VP of Operations at Customer.io. I'm looking for an Information Security Specialist to join our team.

As our first dedicated InfoSec hire, you'll be the go-to person for securing our organizational systems, data, and operations across a globally distributed, remote-first company. Reporting to the VP of Operations, you'll work closely with IT, Compliance, and Platform Security to protect customer data, maintain our compliance posture, and help the company adopt AI tools thoughtfully and securely. This is a experienced individual contributor role — you'll be hands-on with tooling and policy, not managing a team.

We're a company that embraces AI — we use it in our product and want our team to use it to do their best work. We need someone who sees AI as an opportunity to enable, not just a risk to lock down. You'll help us build practical guardrails that let people move fast with AI while protecting customer data and staying compliant. If your instinct is to ban first and ask questions later, this isn't the right fit. If you get excited about figuring out how to say "yes, and here's how we do it safely" — keep reading.

What we value

• Pragmatic security — You focus on real risk reduction, not perfection, and avoid slowing the business down unnecessarily.
• Enablement over restriction — You default to “yes, if…” and help teams adopt tools like AI safely and confidently.
• Ownership and autonomy — You take responsibility for your domain and can operate independently in a fast-moving environment.
• Clarity and usability — You create policies and guidance that are simple, practical, and actually followed.
• Cross-functional partnership — You build trust and work effectively across IT, Engineering, Legal, and GTM teams.
• Curiosity and adaptability — You stay current on evolving threats, especially in AI and SaaS environments.
• Calm under pressure — You bring structure and clear thinking during incidents and audits.
• High standards, right-sized — You balance quality with speed and scale appropriately for a growing company.

What you’ll do

• AI Governance & Enablement — Develop and maintain a practical framework for evaluating, approving, and securely deploying AI tools across the organization. Assess data exposure risks, establish acceptable use guidelines, and help teams adopt AI confidently — not fearfully.
• Vulnerability Management — Own our vulnerability management program — scanning, triaging, coordinating remediation, and tracking resolution across infrastructure, applications, and endpoints.
• Compliance — Support and improve our compliance posture (SOC 2, ISO 27001), including evidence collection, control monitoring, and audit support. Ensure AI usage aligns with our regulatory and contractual obligations.
• Incident Response — Lead security incident response — investigate alerts, coordinate containment, document root causes, and drive improvements.
• Security Tooling — Manage and tune security tooling (EDR, SIEM/logging, DLP, email security, identity and access management controls).
• Vendor & Third-Party Risk — Conduct security reviews of third-party vendors, SaaS integrations, and AI services — evaluating data handling, model training policies, and privacy commitments.
• Policy & Standards — Develop and maintain security policies, standards, and runbooks that are practical and right-sized for our environment — including clear, usable AI usage policies that people actually follow.
• Application Security Partnership — Partner with Platform Security and Engineering on application security topics — advising on secure architecture, reviewing configurations, and supporting penetration testing efforts.
• Security Awareness — Drive security awareness initiatives — phishing simulations, training programs, AI literacy education, and ongoing guidance for the team.
• Threat Intelligence — Monitor and assess emerging threats (including AI-driven attack vectors), and translate them into actionable recommendations for leadership.

What we're looking for

• 7+ years of experience in information security, cybersecurity, or a related technical discipline.
• A pragmatic, enabling mindset toward AI — you understand the risks but you're not reflexively restrictive. You've thought critically about how organizations can use AI tools like LLMs, coding assistants, and automation responsibly.
• Hands-on experience with compliance frameworks (SOC 2, ISO 27001) — you've been through audits and know how to keep controls healthy.
• Strong knowledge of cloud security fundamentals (AWS, GCP, or similar), endpoint protection, and identity/access management.
• Experience with security tooling — EDR, SIEM, vulnerability scanners, DLP, and email security platforms.
• Solid understanding of incident response processes and the ability to stay calm under pressure.
• Familiarity with SaaS environments, remote-first operations, and the security challenges that come with them.
• Strong written communication skills — you can write a clear policy, a concise incident report, and a Slack message that people actually read.
• Self-starter mentality — you're comfortable working autonomously and prioritizing across competing demands.
• Experience evaluating AI/ML tools for data privacy and security risks is a strong plus.
• Experience in vendor risk assessment and third-party security reviews.
• Security certifications (CISSP, CISM, CompTIA Security+, or similar) are a plus but not required.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $151,000 to $170,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute call with Recruiter
• 45-minute video call with Hiring Manager
• 3 x 30-minute video calls with Cross-Functional Partners (IT, Compliance, Platform Security)
• 45-minute Case & Case Review Call with Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

👋 Hello from the Recruiting Team at Customer.io!

We’re looking for a motivated, experienced Senior Account Executive to join our growing sales team and help drive the next stage of Customer.io’s growth. In this role, you’ll represent Customer.io to our largest prospective customers and manage the full sales cycle—from prospecting to demo to close.

You’ll partner with a dedicated Sr. SDR to source opportunities while also fielding inbound demand generated by our marketing team. Once customers are onboarded, you’ll hand them off to our supportive Customer Success and Technical Support teams, ensuring they have the expertise they need to thrive.

What you’ll do

• Manage qualified leads from inbound and outbound teams; run discovery calls (using MEDDPICC) and drive full-cycle deals to close
• Collaborate with your Sr. SDR on account targeting, sales strategy, and prospecting to engage top ICP brands
• Schedule and deliver compelling online demos for qualified prospects
• Uncover customer business needs and position Customer.io’s solutions effectively
• Own your numbers: track and report on sales activity, pipeline health, and revenue performance
• Self-source pipeline as needed to stay on track for quota attainment
• Use value-based selling to clearly communicate the features and benefits of our platform

About you

• 5+ years of top performance as a Senior Account Executive (or similar) in B2B SaaS
• Proven track record of consistently achieving quota and goals
• Familiar with MEDDPICC or a similar structured sales methodology
• Excellent written and verbal communication skills, with a professional, engaging presence
• Ability to uncover business needs and recommend relevant solutions
• Strong organizational skills to manage priorities in a fast-paced environment
• Creative problem-solver who can think beyond the ask to find the right solution
• Bonus: experience selling Marketing Technology products

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We believe in transparency. We are offering a compensation package of $115k Base + $115k Variable = $230k USD OTE (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with Bar Raiser 
3. 60-minute Mock Call w/ the Hiring Team
4. 30-minute Final video call with the Hiring Manager (final step may vary at our discretion)

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

About Customer.io

Over 8,000+ companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

We’re looking for a Deal Desk Analyst (Contractor) to support our go-to-market teams as we continue to grow and scale efficiently.

In this role, you’ll help our Sales, Customer Success, and Finance teams structure, review, and execute deals that drive predictable, healthy revenue growth. You’ll play a critical part in optimizing our quote-to-close process, ensuring accuracy, compliance, and alignment across teams.

You’ll work closely with partners across Revenue Operations, Legal, and Finance to help create a seamless deal experience for both our internal teams and our customers.

What we value

Empathy for revenue teams. You understand the pace and pressure of Sales and Customer Success environments, and you work to make their lives easier through clear processes and responsive support.

Operational excellence. You bring consistency, structure, and precision to deal management while keeping things flexible and human.

Attention to detail. You spot discrepancies others might miss, ensuring deals are accurate, compliant, and aligned with company policies.

Cross-functional collaboration. You build trust and work effectively across teams—balancing the needs of Sales, Finance, Legal, and RevOps.

Analytical mindset. You use data to improve processes, evaluate pricing and discount trends, and make recommendations that strengthen our commercial approach.

Ownership and accountability. You thrive in fast-paced environments where priorities shift and you can make a tangible impact right away.

What you’ll do

• Review, structure, and approve deals to ensure alignment with pricing strategy, discount policies, and commercial terms.
• Partner with Sales and Customer Success teams to navigate non-standard deal requests and provide guidance on approvals.
• Collaborate with Finance and Legal to ensure contract compliance and a smooth deal execution process.
• Maintain and improve the quote-to-cash process by identifying bottlenecks and recommending process improvements.
• Manage and track deal submissions in Salesforce and related tools, ensuring data integrity and accurate reporting.
• Support revenue forecasting and deal reporting through consistent data hygiene and documentation.
• Partner with RevOps to maintain and optimize pricing and approval workflows in our systems.
• Provide extended Sales support during end of month and end of quarter close
• Provide insights and feedback on deal trends to inform strategic decision-making.

What we're looking for

• 2–4 years of experience in a Deal Desk, Sales Operations, or Revenue Operations role (preferably in SaaS).
• Strong understanding of deal structures, pricing models, and contract management processes.
• Proficiency with CRM systems (Salesforce required) and CPQ tools (DealHub).
• Strong analytical, communication, and problem-solving skills.
• Ability to work cross-functionally and manage multiple priorities with precision.
• Experience supporting global GTM teams is a plus.
• Located in the United States or Canada and able to work core hours aligned with Pacific Time (PST).

Compensation & Contract Details

This is a contract role (approximately 6 months) with the potential for extension based on business needs and performance. Compensation will be competitive and commensurate with experience. We're offering $40 an hour.

Contractors at Customer.io are treated as integral members of the team, with opportunities to collaborate cross-functionally, contribute to key projects, and make an immediate impact.

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with Recruiter
2. 45-minute video call with Hiring Manager and RevOps Manager 
3. 45-min Review Call: Take Home Assignment 

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, and virtual interviews will be conducted using video (not chat). Offers will be extended in writing on official Customer.io letterhead. If you have any questions, please contact jobs@customer.io.

👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us! We are looking to expand our team in Ireland. This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand. 

Responsibilities:

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.

Qualifications:

• Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• Location: We are currently hiring for positions based in Ireland and USA. Candidates must be located in one of these regions to be considered for the role.
• B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
• Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Responsibilities:
  • Engage in high-volume prospecting, cold and warm outreach
  • Manage the full sales cycle for deals typically under $50,000 ACV
  • Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Compensation & Benefits

We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager 
3. 60-minute Mock Call w/ the Hiring Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data.

Overview

We’re building relationships with experienced Account Managers in EMEA who are excited about owning customer growth, driving renewals, and building long-term partnerships.

As an Account Manager at Customer.io, you’ll manage a portfolio of customers, serve as a trusted advisor, and identify opportunities to expand value over time. You’ll partner closely with Customer Success, Sales, Support, and Billing to ensure customers have a thoughtful, consistent experience throughout their lifecycle.

Hiring Timeline

We anticipate opening additional Account Manager roles over the coming months as our business continues to grow. At this stage, we’re proactively meeting experienced candidates and running initial recruiter conversations to assess alignment.

As roles formally open, we’ll move qualified candidates forward and communicate clearly about timing and next steps.

What we value

• Customer empathy: You care deeply about customer outcomes and build trust through consistency and follow-through.

• Clarity: You communicate expectations early and don’t leave customers or teammates guessing.

• Ownership: You take responsibility for your accounts and follow things through to resolution.

• Collaboration: You partner naturally across Sales, Customer Success, and Support to deliver a seamless experience.

• Curiosity: You’re motivated to learn—about customers, our product, and how to continuously improve.

Some things you’ll do

• Serve as the primary point of contact for a portfolio of customers, building strong, long-term relationships

• Own renewals and retention strategy within your book of business

• Identify expansion, upsell, and cross-sell opportunities and partner with Sales to execute where appropriate

• Monitor account health and key performance indicators, proactively identifying risks and opportunities

• Develop and execute account plans aligned to customer goals and business outcomes

• Coordinate with internal teams—including Customer Success, Support, Product, and Billing—to resolve questions and drive value

• Maintain accurate account data and activity within CRM tools

• Stay informed on Customer.io product updates and industry trends to better advise customers

What we’re looking for

• 3+ years of experience in account management, sales, or a related role within a SaaS or technology environment

• Experience managing renewals, retention, and revenue growth across an account portfolio

• Comfort owning account strategy and identifying revenue opportunities independently

• Strong relationship-building and communication skills, both written and verbal

• Results-oriented mindset with a track record of meeting or exceeding targets

• Comfort working in CRM systems and managing pipeline and account data accurately

• Located in the United Kingdom or Ireland

You’ll be successful in this role if you

• Build trusted relationships that drive long-term retention and growth

• Proactively surface risks and act early to protect renewals

• Balance revenue goals with customer outcomes

• Communicate clearly across internal teams and external stakeholders

Compensation & Benefits

We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter

• 45-minute video call with Hiring Manager

• Take-home assignment

• Assignment review call with the hiring team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to increasing inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-aware hiring practices, and expand our global impact.

Zoom is the only video conference platform we use. Virtual interviews will be conducted via video, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions, please contact jobs@customer.io.

Join us

We believe in empathy, transparency, responsibility, and yes, a little awkwardness. If you’re excited about helping customers grow while driving meaningful revenue impact, we’d love to hear from you.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

We’re looking for a Site Reliability Engineer to help us scale our infrastructure, reduce operational toil, and increase reliability as we grow. If you’ve worked on high-scale systems and love making platforms better for developers and customers alike, we’d love to meet you.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer. You think about performance, reliability, and how systems impact the customer experience.

A healthy skepticism for “the way things are done”
You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Build and scale infrastructure to support billions of messages per day and real-time events
• Automate deployments, alerting, and incident response
• Make our on-call better - clear alerts, solid documentation, and faster resolution
• Tune MySQL and other datastore performance and improve reliability across distributed systems
• Collaborate across teams to debug, ship, and support systems in production
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Leverage AI tools to prototype, move faster, and make better decisions

What we're looking for

• 7+ years in SRE or infrastructure roles, improving production systems at scale
• Deep MySQL experience - schema design, performance tuning, and operational tooling
• Fluency in cloud-native tech (GCP a plus) and Terraform
• Proficiency in Go and Bash for scripting and systems programming
• Skill in observability, incident response, and debugging distributed systems
• A preference for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $140,000 - $180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) - Talk with one of our hiring managers. We’ll explore topics like ownership, product thinking, and collaboration.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Technical Interview + Assignment Review Call (90 mins) - Walk us through your take-home project and the decisions you made along the way. We’ll also collaborate on a system design problem, focusing on real-world scaling challenges and tradeoffs.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

We’re looking for a Site Reliability Engineer to help us scale our infrastructure, reduce operational toil, and increase reliability as we grow. If you’ve worked on high-scale systems and love making platforms better for developers and customers alike, we’d love to meet you.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer. You think about performance, reliability, and how systems impact the customer experience.

A healthy skepticism for “the way things are done”
You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Build and scale infrastructure to support billions of messages per day and real-time events
• Automate deployments, alerting, and incident response
• Make our on-call better - clear alerts, solid documentation, and faster resolution
• Tune MySQL and other datastore performance and improve reliability across distributed systems
• Collaborate across teams to debug, ship, and support systems in production
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Leverage AI tools to prototype, move faster, and make better decisions

What we're looking for

• 7+ years in SRE or infrastructure roles, improving production systems at scale
• Deep MySQL experience - schema design, performance tuning, and operational tooling
• Fluency in cloud-native tech (GCP a plus) and Terraform
• Proficiency in Go and Bash for scripting and systems programming
• Skill in observability, incident response, and debugging distributed systems
• A preference for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $140,000 - $180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) - Talk with one of our hiring managers. We’ll explore topics like ownership, product thinking, and collaboration.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Technical Interview + Assignment Review Call (90 mins) - Walk us through your take-home project and the decisions you made along the way. We’ll also collaborate on a system design problem, focusing on real-world scaling challenges and tradeoffs.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us! We are looking to expand our team in the United States. This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand. 

Responsibilities:

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.

Qualifications:

• Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.
• B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
• Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Responsibilities:
  • Engage in high-volume prospecting, cold and warm outreach
  • Manage the full sales cycle for deals typically under $50,000 ACV
  • Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Compensation & Benefits

We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager 
3. 60-minute Mock Call w/ the Hiring Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

Hi, I’m Paul, VP of Engineering at Customer.io. We’re looking for experienced backend engineers who care deeply about reliability, performance, and scalability. You’ll design, build, and evolve the systems that power communication at massive scale - while helping us push the boundaries of what great engineering can look like.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer.  You care how your systems power real customer value - and how to make them better.

A healthy skepticism for “the way things are done.”

You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Design and build distributed systems in Go that help customers send timely, relevant messages at scale
• Collaborate across teams to debug issues and deliver reliable solutions
• Own problems end to end - from architecture and schema design to testing, deployment, and monitoring
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

What we're looking for

• 7+ years of experience building scalable, distributed systems in Go (or similar statically typed languages)
• Comfort working in cloud-native environments (AWS, GCP)
• Familiarity with relational databases (we use MySQL) and an understanding of performance tradeoffs
• Experience with observability tooling and operating production systems
• A bias for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) - Talk with one of our hiring managers about your experience, values, and working style. We’ll explore topics like ownership, product thinking, and collaboration.
• Technical Interview (60 mins) - A collaborative system design conversation focused on scaling challenges.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Assignment Review Call (60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

Hi, I’m Paul, VP of Engineering at Customer.io. We’re looking for experienced backend engineers who care deeply about reliability, performance, and scalability. You’ll design, build, and evolve the systems that power communication at massive scale - while helping us push the boundaries of what great engineering can look like.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer.  You care how your systems power real customer value - and how to make them better.

A healthy skepticism for “the way things are done.”

You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Design and build distributed systems in Go that help customers send timely, relevant messages at scale
• Collaborate across teams to debug issues and deliver reliable solutions
• Own problems end to end - from architecture and schema design to testing, deployment, and monitoring
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

What we're looking for

• 7+ years of experience building scalable, distributed systems in Go (or similar statically typed languages)
• Comfort working in cloud-native environments (AWS, GCP)
• Familiarity with relational databases (we use MySQL) and an understanding of performance tradeoffs
• Experience with observability tooling and operating production systems
• A bias for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) - Talk with one of our hiring managers about your experience, values, and working style. We’ll explore topics like ownership, product thinking, and collaboration.
• Technical Interview (60 mins) - A collaborative system design conversation focused on scaling challenges.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Assignment Review Call (60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

Hi, I’m Paul, VP of Engineering at Customer.io. We’re looking for curious, driven Fullstack (Product) Engineers who want to own big things and delight our customers. You’ll design, build, and ship the core product experiences our customers rely on - while helping the team push boundaries on what great communication tools can do.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer. You care about frontend polish, backend performance, and everything in between.

A healthy skepticism for “the way things are done”

You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Build fullstack features in Go, React, and Ember that power key customer workflows
• Collaborate with others to turn ideas into shipped customer value
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Help evolve our systems to scale with more customers, messages, and use cases
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

What we're looking for

• 7+ years of experience building and scaling backend services and product-facing features
• Fluency in TypeScript, React (or similar), and a statically typed backend language like Go
• A strong care for frontend polish, backend performance, and the overall customer experience
• Proficiency with APIs, relational databases, and writing testable, performant code
• A bias for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) - Talk with one of our hiring managers. We’ll explore topics like ownership, product thinking, and collaboration.
• System Design Interview (60 mins) - Design a system end-to-end. We're looking for how you think, communicate tradeoffs, and drive through ambiguity.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Assignment Review Calls (2 x 60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

Hi, I’m Paul, VP of Engineering at Customer.io. We’re looking for curious, driven Fullstack (Product) Engineers who want to own big things and delight our customers. You’ll design, build, and ship the core product experiences our customers rely on - while helping the team push boundaries on what great communication tools can do.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer. You care about frontend polish, backend performance, and everything in between.

A healthy skepticism for “the way things are done”

You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Build fullstack features in Go, React, and Ember that power key customer workflows
• Collaborate with others to turn ideas into shipped customer value
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Help evolve our systems to scale with more customers, messages, and use cases
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

What we're looking for

• 7+ years of experience building and scaling backend services and product-facing features
• Fluency in TypeScript, React (or similar), and a statically typed backend language like Go
• A strong care for frontend polish, backend performance, and the overall customer experience
• Proficiency with APIs, relational databases, and writing testable, performant code
• A bias for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) - Talk with one of our hiring managers. We’ll explore topics like ownership, product thinking, and collaboration.
• System Design Interview (60 mins) - Design a system end-to-end. We're looking for how you think, communicate tradeoffs, and drive through ambiguity.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Assignment Review Calls (2 x 60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

About Customer.io

Hi, I’m Matt, VP of Product & Design at Customer.io. I’m looking for a Director, Product Management to join our Product team. Over 7,500 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

🎥 Watch a quick video from our team: [here]

We’re a product-led company on a mission to help our customers deliver magical communications at scale.

About the Role

As a Director, Product Management, you’ll report to the VP of Product & Design and act as the Directly Responsible Individual (DRI) for core initiatives that expand the reach, usability, and value of our platform. You’ll help move our product organization from reactive delivery toward a more strategic, data-informed, and customer-centered practice — ensuring clarity of direction, consistency in execution, and a strong feedback loop between our customers and our roadmap.

You’ll balance hands-on product strategy with team leadership, supporting PMs in driving measurable business outcomes while shaping a culture of curiosity, accountability, and cross-functional excellence.

What You’ll Do

• Lead and develop a team of 4+ product managers through mentorship, clear expectations, and growth opportunities.
• Contribute to product planning and strategy for key areas of our platform, translating customer needs and company goals into actionable roadmaps.
• Drive clarity and prioritization, helping teams make informed tradeoffs that balance user value, business impact, and technical investment.
• Collaborate with Design, Engineering, and GTM teams to define and deliver cross-functional initiatives that move core metrics.
• Establish and evolve product rituals (reviews, retros, planning) to promote consistency, alignment, and focus.
• Model data-informed decision making, guiding your PMs to leverage qualitative and quantitative insights in every phase of product development.
• Contribute to org-wide product maturity, helping to define frameworks, standards, and best practices across Customer.io’s growing PM discipline.
• Foster a culture of trust and empowerment, encouraging curiosity, experimentation, and bias for action.

What We’re Looking For

• 8+ years of experience in product management, including 3+ years managing or mentoring PMs.
• Proven track record leading B2B SaaS or MarTech products with strong data, workflow, or messaging components.
• Demonstrated success driving outcomes through strategy, prioritization, and execution across multiple product areas.
• Strong communicator with experience leading distributed, async-first teams.
• Comfortable operating at multiple altitudes — from vision and frameworks to hands-on roadmap execution.
• Deep empathy for customers paired with analytical rigor to measure and learn from impact.
• Experience collaborating closely with engineering, design, and go-to-market teams to deliver cohesive, high-quality product experiences.
• Excited by the opportunity to shape both product outcomes and the product management practice at a company in growth mode.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $213k-$237k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Zone 1: $255k-$285k USD

Zone 2: $234k-$261k USD

Zone 3: $213k-$237k USD

Our Process

No gotchas. No trick questions. Just a thoughtful process built for mutual clarity:

1. 30-minute call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 2 x 30-minute video calls with cross-functional team members
4. 1-hour video case and case review call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.