Customer.io
At Customer.io we believe that businesses that create strong relationships with their customers will outperform the ones who don’t. We’re working to make Customer.io the default choice for any internet business to deliver great, automated customer experiences at scale. Customer.io is used by over 4,300 businesses to create continuity with their audiences. Every message (receipts, win-backs, and onboarding) across every channel (email, push, sms, and more) can be managed and measured in Customer.io.
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Lead Recruiter, Go-To-Market
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About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
Hi, I’m Nick, Director, Talent Acquisition here at Customer.io! I’m looking for a Lead Recruiter, GTM to own the full hiring experience for our go-to-market and business operations teams, and to help shape how recruiting works at Customer.io.
This is a full-cycle role with a strategic edge. You'll partner directly with hiring managers and business leaders across Sales, Customer Experience, Marketing, Business Operations, and other corporate functions to build strong candidate pipelines, drive hiring decisions, and deliver an excellent experience for candidates and the business alike.
Beyond your requisition load, you'll contribute to how the recruiting team operates — helping other recruiters on the team grow and do their best work, improving process, and bringing a market perspective that sharpens how we hire. This role is ideal for someone who thrives in a fast-moving environment, takes ownership seriously, and wants to do some of their best work.
What We Value
Ownership: You don't wait to be told what needs attention. You track your pipelines, know where things are slipping, and fix it before anyone has to ask.
Partnership: You work with hiring managers as a true thought partner — pushing back when a role needs recalibrating, bringing data when the market says something different, and earning trust through follow-through.
High standards with real output: You know great recruiting requires both quality and consistency. You move quickly without cutting corners on candidate experience or rigor.
Team orientation: You share what you're learning, help make the team better, and care about how recruiting is perceived across the company.
What You'll Do
- Own full-cycle recruiting across GTM and business operations functions, managing the process from kickoff through close
- Directly manage and develop a GTM Recruiter and a Contract Senior Talent Sourcer
- Partner with hiring managers and business leaders to define strong candidate profiles, set search strategy, and calibrate role expectations against market reality
- Drive a high-quality, consistent candidate experience from first outreach through offer
- Provide real-time market insights on talent availability, compensation benchmarks, and competitive hiring activity
What We're Looking For
- 7+ years of full-cycle recruiting experience, with meaningful depth hiring across GTM and business operations functions
- Demonstrated ability to manage a high-volume, high-quality requisition load across multiple functions simultaneously
- Strong business acumen; you understand what good looks like in revenue and operational roles and can assess candidates accordingly
- Proven ability to influence hiring managers and senior stakeholders with data, market insight, and clear thinking
- Experience mentoring or informally leading other recruiters, with a genuine interest in making the people around you better.
- Highly organized and data-oriented, with experience using an ATS and recruiting analytics to drive decisions
Compensation & Benefits
We believe in transparency. Starting salary for this role is $185k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit.
- 30 minute Zoom call with our Executive Recruiter
- 30 minute Zoom call with Hiring Manager
- 30 minute Zoom call with GTM Leader
- 60 minute Zoom call - prompt exercise and review session with the team
All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.
Join us!
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions about the role or our process, please contact jobs@customer.io.
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Ready to apply?
Apply to Customer.io
Senior Manager, Revenue Enablement Programs
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About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Peter Zink, Director of Revenue Enablement here at Customer.io., and I am looking for a Sr Manager, Revenue Enablement Programs. This is a high-impact role focused on designing and delivering onboarding and training programs across Sales, Customer Success, Account Management, and Technical Support. You’ll play a key role in shaping how our GTM teams ramp, perform, and grow here at Customer.io!
What we value
- A builder mindset—you’re excited to create highly scalable programs from the ground up
- A focus on impact—driving real behavior change and performance improvement
- Data-driven - you’re able to tell a story from enablement to business outcomes using data
- Clear, structured communication and the ability to simplify complex ideas
- A player/coach - comfortable working beside your team while developing their careers
- Collaboration across teams and the ability to influence without authority
What you’ll do
- Lead the overhaul of the onboarding program across all Revenue roles and the integration of our EVOLVE skills training program into our sales process
- Design and deliver ongoing training programs that support the domains of pipeline generation, customer lifecycle, and technical support
- Implement sales methodology frameworks as appropriate when we scale - from deal qualification methodologies like MEDDPICC or conversation methodologies like Challenger
- Own the program development roadmap for onboarding and ongoing skills enablement, aligning programs to business priorities
- Partner with Sales, CS, Partnerships, Support, Product & Platform Enablement, Process & Tools Enablement, and RevOps to ensure programs are relevant, integrated, and measurable
- Develop and grow a team of GTM enablement roles over time
- Track program effectiveness and continuously improve based on feedback and performance data
What we're looking for
- 8+ years of experience in revenue enablement, sales training, or a related field
- 1+ years experience in managing or mentoring others
- Previous experience in a Sales role
- Experience implementing sales methodologies like Sandler, Challenger, Corporate Visions, Command of the Message / Command of the Sale, MEDDPICC
- Proven ability to design, build, execute, and scale enablement programs
- Comfortable operating in ambiguity and creating structure where it doesn’t exist
Compensation & Benefits
We believe in transparency. Starting salary for this role is $160,000 - $175,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video Interview with Recruiter
- 45-minute video interview with Hiring Manager
- Two 30-minute 1:1 Interviews
- Take-Home Test & Presentation
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Ready to apply?
Apply to Customer.io
Contract Senior Accountant
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About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Eric, Senior Controller at Customer.io, and I'm looking for a Senior Accountant contractor to cover a maternity leave from approximately May 2026 through March/April 2027. You'll spend the first few months working directly alongside our current Senior Accountant for a thorough handoff, then take the reins independently on payroll accounting, commissions, benefits reconciliations, and our monthly close process.
This is a full-time contract (40 hrs/week), fully remote. You'll be a key cross-functional partner to HR, Sales Operations, FP&A, AP, and Payroll — and a consistent presence in our CFO accounting review process each month.
What we value
- Obsessive attention to detail — you catch things before they become problems
- Comfort owning your work independently after a solid transition
- Clear, proactive communication with cross-functional partners
- The instinct to flag discrepancies and ask "why" before moving on
- Reliability during a critical coverage period — the team is counting on you
What you'll do
- Prepare and record all payroll journal entries across ADP (mid-month, month-end, off-cycle), Deel, and Velocity Global
- Reconcile all payroll-related balance sheet accounts at the employee level, including monthly flux analysis for CFO review
- Record monthly accruals for benefits, SUI rate changes, and FX adjustments on international commissions
- Prepare monthly commission entries, maintain the deferred commission waterfall schedule, and handle short- and long-term balance sheet reclassifications
- Reconcile benefits at the employee level monthly and record adjusting entries tied to vendor billing and policy changes
- Handle sales tax: reconcile payable accounts, prepare and remit monthly state-level filings
- Serve as FloQast administrator — managing reconciliations, task assignments, and close checklist oversight
- Support the monthly close process end-to-end and ensure timely delivery of all assigned items
What we're looking for
- 4+ years of progressive accounting experience with a strong focus on payroll and commission accounting
- Solid grasp of multi-state (and ideally international) payroll accounting, deferred commission capitalization, and accrual accounting
- Hands-on experience with ADP; familiarity with Deel is a plus
- FloQast experience is a strong plus
- Strong Excel skills — you're comfortable working with large, employee-level datasets
- A communicator who can work fluidly with HR, Sales Ops, FP&A, and AP without missing a beat
- Bachelor's degree in Accounting or Finance
Contract Details
- Duration: ~May 2026 – March/April 2027 (maternity leave coverage)
- Hours: Full-time, 40 hours/week
- Rate: $50–$60/hour
- Location: Remote
- Tools: ADP, Deel, Velocity Global, FloQast, Excel
Our Process
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with Hiring Manager
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Ready to apply?
Apply to Customer.io
Information Security Specialist
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About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Bill, VP of Operations at Customer.io. I'm looking for an Information Security Specialist to join our team.
As our first dedicated InfoSec hire, you'll be the go-to person for securing our organizational systems, data, and operations across a globally distributed, remote-first company. Reporting to the VP of Operations, you'll work closely with IT, Compliance, and Platform Security to protect customer data, maintain our compliance posture, and help the company adopt AI tools thoughtfully and securely. This is a experienced individual contributor role — you'll be hands-on with tooling and policy, not managing a team.
We're a company that embraces AI — we use it in our product and want our team to use it to do their best work. We need someone who sees AI as an opportunity to enable, not just a risk to lock down. You'll help us build practical guardrails that let people move fast with AI while protecting customer data and staying compliant. If your instinct is to ban first and ask questions later, this isn't the right fit. If you get excited about figuring out how to say "yes, and here's how we do it safely" — keep reading.
What we value
- Pragmatic security — You focus on real risk reduction, not perfection, and avoid slowing the business down unnecessarily.
- Enablement over restriction — You default to “yes, if…” and help teams adopt tools like AI safely and confidently.
- Ownership and autonomy — You take responsibility for your domain and can operate independently in a fast-moving environment.
- Clarity and usability — You create policies and guidance that are simple, practical, and actually followed.
- Cross-functional partnership — You build trust and work effectively across IT, Engineering, Legal, and GTM teams.
- Curiosity and adaptability — You stay current on evolving threats, especially in AI and SaaS environments.
- Calm under pressure — You bring structure and clear thinking during incidents and audits.
- High standards, right-sized — You balance quality with speed and scale appropriately for a growing company.
What you’ll do
- AI Governance & Enablement — Develop and maintain a practical framework for evaluating, approving, and securely deploying AI tools across the organization. Assess data exposure risks, establish acceptable use guidelines, and help teams adopt AI confidently — not fearfully.
- Vulnerability Management — Own our vulnerability management program — scanning, triaging, coordinating remediation, and tracking resolution across infrastructure, applications, and endpoints.
- Compliance — Support and improve our compliance posture (SOC 2, ISO 27001), including evidence collection, control monitoring, and audit support. Ensure AI usage aligns with our regulatory and contractual obligations.
- Incident Response — Lead security incident response — investigate alerts, coordinate containment, document root causes, and drive improvements.
- Security Tooling — Manage and tune security tooling (EDR, SIEM/logging, DLP, email security, identity and access management controls).
- Vendor & Third-Party Risk — Conduct security reviews of third-party vendors, SaaS integrations, and AI services — evaluating data handling, model training policies, and privacy commitments.
- Policy & Standards — Develop and maintain security policies, standards, and runbooks that are practical and right-sized for our environment — including clear, usable AI usage policies that people actually follow.
- Application Security Partnership — Partner with Platform Security and Engineering on application security topics — advising on secure architecture, reviewing configurations, and supporting penetration testing efforts.
- Security Awareness — Drive security awareness initiatives — phishing simulations, training programs, AI literacy education, and ongoing guidance for the team.
- Threat Intelligence — Monitor and assess emerging threats (including AI-driven attack vectors), and translate them into actionable recommendations for leadership.
What we're looking for
- 7+ years of experience in information security, cybersecurity, or a related technical discipline.
- A pragmatic, enabling mindset toward AI — you understand the risks but you're not reflexively restrictive. You've thought critically about how organizations can use AI tools like LLMs, coding assistants, and automation responsibly.
- Hands-on experience with compliance frameworks (SOC 2, ISO 27001) — you've been through audits and know how to keep controls healthy.
- Strong knowledge of cloud security fundamentals (AWS, GCP, or similar), endpoint protection, and identity/access management.
- Experience with security tooling — EDR, SIEM, vulnerability scanners, DLP, and email security platforms.
- Solid understanding of incident response processes and the ability to stay calm under pressure.
- Familiarity with SaaS environments, remote-first operations, and the security challenges that come with them.
- Strong written communication skills — you can write a clear policy, a concise incident report, and a Slack message that people actually read.
- Self-starter mentality — you're comfortable working autonomously and prioritizing across competing demands.
- Experience evaluating AI/ML tools for data privacy and security risks is a strong plus.
- Experience in vendor risk assessment and third-party security reviews.
- Security certifications (CISSP, CISM, CompTIA Security+, or similar) are a plus but not required.
Compensation & Benefits
We believe in transparency. Starting salary for this role is $151,000 to $170,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute call with Recruiter
- 45-minute video call with Hiring Manager
- 3 x 30-minute video calls with Cross-Functional Partners (IT, Compliance, Platform Security)
- 45-minute Case & Case Review Call with Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Ready to apply?
Apply to Customer.io
Mid-Market Account Executive, Americas
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👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us! We are looking to expand our team in the United States. This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
Responsibilities:
- Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
- Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
- Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
- Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
- Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications:
- Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
- Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.
- B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
- Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
- Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
- Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
- Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
- Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
- Responsibilities:
- Engage in high-volume prospecting, cold and warm outreach
- Manage the full sales cycle for deals typically under $50,000 ACV
- Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Compensation & Benefits
We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute Mock Call w/ the Hiring Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
Ready to apply?
Apply to Customer.io