👋 Hello from the Recruiting Team at Customer.io!

We’re looking for a motivated, experienced Senior Account Executive to join our growing sales team and help drive the next stage of Customer.io’s growth. In this role, you’ll represent Customer.io to our largest prospective customers and manage the full sales cycle—from prospecting to demo to close.

You’ll partner with a dedicated Sr. SDR to source opportunities while also fielding inbound demand generated by our marketing team. Once customers are onboarded, you’ll hand them off to our supportive Customer Success and Technical Support teams, ensuring they have the expertise they need to thrive.

What you’ll do

• Manage qualified leads from inbound and outbound teams; run discovery calls (using MEDDPICC) and drive full-cycle deals to close
• Collaborate with your Sr. SDR on account targeting, sales strategy, and prospecting to engage top ICP brands
• Schedule and deliver compelling online demos for qualified prospects
• Uncover customer business needs and position Customer.io’s solutions effectively
• Own your numbers: track and report on sales activity, pipeline health, and revenue performance
• Self-source pipeline as needed to stay on track for quota attainment
• Use value-based selling to clearly communicate the features and benefits of our platform

About you

• 5+ years of top performance as a Senior Account Executive (or similar) in B2B SaaS
• Proven track record of consistently achieving quota and goals
• Familiar with MEDDPICC or a similar structured sales methodology
• Excellent written and verbal communication skills, with a professional, engaging presence
• Ability to uncover business needs and recommend relevant solutions
• Strong organizational skills to manage priorities in a fast-paced environment
• Creative problem-solver who can think beyond the ask to find the right solution
• Bonus: experience selling Marketing Technology products

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We believe in transparency. We are offering a compensation package of $115k Base + $115k Variable = $230k USD OTE (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with Bar Raiser 
3. 60-minute Mock Call w/ the Hiring Team
4. 30-minute Final video call with the Hiring Manager (final step may vary at our discretion)

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

About Customer.io

Over 8,000+ companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

We’re looking for a Deal Desk Analyst (Contractor) to support our go-to-market teams as we continue to grow and scale efficiently.

In this role, you’ll help our Sales, Customer Success, and Finance teams structure, review, and execute deals that drive predictable, healthy revenue growth. You’ll play a critical part in optimizing our quote-to-close process, ensuring accuracy, compliance, and alignment across teams.

You’ll work closely with partners across Revenue Operations, Legal, and Finance to help create a seamless deal experience for both our internal teams and our customers.

What we value

Empathy for revenue teams. You understand the pace and pressure of Sales and Customer Success environments, and you work to make their lives easier through clear processes and responsive support.

Operational excellence. You bring consistency, structure, and precision to deal management while keeping things flexible and human.

Attention to detail. You spot discrepancies others might miss, ensuring deals are accurate, compliant, and aligned with company policies.

Cross-functional collaboration. You build trust and work effectively across teams—balancing the needs of Sales, Finance, Legal, and RevOps.

Analytical mindset. You use data to improve processes, evaluate pricing and discount trends, and make recommendations that strengthen our commercial approach.

Ownership and accountability. You thrive in fast-paced environments where priorities shift and you can make a tangible impact right away.

What you’ll do

• Review, structure, and approve deals to ensure alignment with pricing strategy, discount policies, and commercial terms.
• Partner with Sales and Customer Success teams to navigate non-standard deal requests and provide guidance on approvals.
• Collaborate with Finance and Legal to ensure contract compliance and a smooth deal execution process.
• Maintain and improve the quote-to-cash process by identifying bottlenecks and recommending process improvements.
• Manage and track deal submissions in Salesforce and related tools, ensuring data integrity and accurate reporting.
• Support revenue forecasting and deal reporting through consistent data hygiene and documentation.
• Partner with RevOps to maintain and optimize pricing and approval workflows in our systems.
• Provide extended Sales support during end of month and end of quarter close
• Provide insights and feedback on deal trends to inform strategic decision-making.

What we're looking for

• 2–4 years of experience in a Deal Desk, Sales Operations, or Revenue Operations role (preferably in SaaS).
• Strong understanding of deal structures, pricing models, and contract management processes.
• Proficiency with CRM systems (Salesforce required) and CPQ tools (DealHub).
• Strong analytical, communication, and problem-solving skills.
• Ability to work cross-functionally and manage multiple priorities with precision.
• Experience supporting global GTM teams is a plus.
• Located in the United States or Canada and able to work core hours aligned with Pacific Time (PST).

Compensation & Contract Details

This is a contract role (approximately 6 months) with the potential for extension based on business needs and performance. Compensation will be competitive and commensurate with experience. We're offering $40 an hour.

Contractors at Customer.io are treated as integral members of the team, with opportunities to collaborate cross-functionally, contribute to key projects, and make an immediate impact.

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with Recruiter
2. 45-minute video call with Hiring Manager and RevOps Manager 
3. 45-min Review Call: Take Home Assignment 

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, and virtual interviews will be conducted using video (not chat). Offers will be extended in writing on official Customer.io letterhead. If you have any questions, please contact jobs@customer.io.

Hi, I’m Paul, VP of Engineering at Customer.io. We’re looking for experienced backend engineers who care deeply about reliability, performance, and scalability. You’ll design, build, and evolve the systems that power communication at massive scale - while helping us push the boundaries of what great engineering can look like.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer.  You care how your systems power real customer value - and how to make them better.

A healthy skepticism for “the way things are done.”

You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Design and build distributed systems in Go that help customers send timely, relevant messages at scale
• Collaborate across teams to debug issues and deliver reliable solutions
• Own problems end to end - from architecture and schema design to testing, deployment, and monitoring
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

What we're looking for

• 7+ years of experience building scalable, distributed systems in Go (or similar statically typed languages)
• Comfort working in cloud-native environments (AWS, GCP)
• Familiarity with relational databases (we use MySQL) and an understanding of performance tradeoffs
• Experience with observability tooling and operating production systems
• A bias for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) - Talk with one of our hiring managers about your experience, values, and working style. We’ll explore topics like ownership, product thinking, and collaboration.
• Technical Interview (60 mins) - A collaborative system design conversation focused on scaling challenges.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Assignment Review Call (60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

Hi, I’m Paul, VP of Engineering at Customer.io. We’re looking for curious, driven Fullstack (Product) Engineers who want to own big things and delight our customers. You’ll design, build, and ship the core product experiences our customers rely on - while helping the team push boundaries on what great communication tools can do.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer. You care about frontend polish, backend performance, and everything in between.

A healthy skepticism for “the way things are done”

You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Build fullstack features in Go, React, and Ember that power key customer workflows
• Collaborate with others to turn ideas into shipped customer value
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Help evolve our systems to scale with more customers, messages, and use cases
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

What we're looking for

• 7+ years of experience building and scaling backend services and product-facing features
• Fluency in TypeScript, React (or similar), and a statically typed backend language like Go
• A strong care for frontend polish, backend performance, and the overall customer experience
• Proficiency with APIs, relational databases, and writing testable, performant code
• A bias for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) - Talk with one of our hiring managers. We’ll explore topics like ownership, product thinking, and collaboration.
• System Design Interview (60 mins) - Design a system end-to-end. We're looking for how you think, communicate tradeoffs, and drive through ambiguity.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Assignment Review Calls (2 x 60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

Hi, I’m Paul, VP of Engineering at Customer.io. We’re looking for curious, driven Fullstack (Product) Engineers who want to own big things and delight our customers. You’ll design, build, and ship the core product experiences our customers rely on - while helping the team push boundaries on what great communication tools can do.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer. You care about frontend polish, backend performance, and everything in between.

A healthy skepticism for “the way things are done”

You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Build fullstack features in Go, React, and Ember that power key customer workflows
• Collaborate with others to turn ideas into shipped customer value
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Help evolve our systems to scale with more customers, messages, and use cases
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

What we're looking for

• 7+ years of experience building and scaling backend services and product-facing features
• Fluency in TypeScript, React (or similar), and a statically typed backend language like Go
• A strong care for frontend polish, backend performance, and the overall customer experience
• Proficiency with APIs, relational databases, and writing testable, performant code
• A bias for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) - Talk with one of our hiring managers. We’ll explore topics like ownership, product thinking, and collaboration.
• System Design Interview (60 mins) - Design a system end-to-end. We're looking for how you think, communicate tradeoffs, and drive through ambiguity.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Assignment Review Calls (2 x 60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

Hi, I’m Paul, VP of Engineering at Customer.io. We’re looking for experienced backend engineers who care deeply about reliability, performance, and scalability. You’ll design, build, and evolve the systems that power communication at massive scale - while helping us push the boundaries of what great engineering can look like.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer.  You care how your systems power real customer value - and how to make them better.

A healthy skepticism for “the way things are done.”

You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Design and build distributed systems in Go that help customers send timely, relevant messages at scale
• Collaborate across teams to debug issues and deliver reliable solutions
• Own problems end to end - from architecture and schema design to testing, deployment, and monitoring
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

What we're looking for

• 7+ years of experience building scalable, distributed systems in Go (or similar statically typed languages)
• Comfort working in cloud-native environments (AWS, GCP)
• Familiarity with relational databases (we use MySQL) and an understanding of performance tradeoffs
• Experience with observability tooling and operating production systems
• A bias for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) - Talk with one of our hiring managers about your experience, values, and working style. We’ll explore topics like ownership, product thinking, and collaboration.
• Technical Interview (60 mins) - A collaborative system design conversation focused on scaling challenges.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Assignment Review Call (60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

About Customer.io

Hi, I’m Matt, VP of Product & Design at Customer.io. I’m looking for a Director, Product Management to join our Product team. Over 7,500 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

🎥 Watch a quick video from our team: [here]

We’re a product-led company on a mission to help our customers deliver magical communications at scale.

About the Role

As a Director, Product Management, you’ll report to the VP of Product & Design and act as the Directly Responsible Individual (DRI) for core initiatives that expand the reach, usability, and value of our platform. You’ll help move our product organization from reactive delivery toward a more strategic, data-informed, and customer-centered practice — ensuring clarity of direction, consistency in execution, and a strong feedback loop between our customers and our roadmap.

You’ll balance hands-on product strategy with team leadership, supporting PMs in driving measurable business outcomes while shaping a culture of curiosity, accountability, and cross-functional excellence.

What You’ll Do

• Lead and develop a team of 4+ product managers through mentorship, clear expectations, and growth opportunities.
• Contribute to product planning and strategy for key areas of our platform, translating customer needs and company goals into actionable roadmaps.
• Drive clarity and prioritization, helping teams make informed tradeoffs that balance user value, business impact, and technical investment.
• Collaborate with Design, Engineering, and GTM teams to define and deliver cross-functional initiatives that move core metrics.
• Establish and evolve product rituals (reviews, retros, planning) to promote consistency, alignment, and focus.
• Model data-informed decision making, guiding your PMs to leverage qualitative and quantitative insights in every phase of product development.
• Contribute to org-wide product maturity, helping to define frameworks, standards, and best practices across Customer.io’s growing PM discipline.
• Foster a culture of trust and empowerment, encouraging curiosity, experimentation, and bias for action.

What We’re Looking For

• 8+ years of experience in product management, including 3+ years managing or mentoring PMs.
• Proven track record leading B2B SaaS or MarTech products with strong data, workflow, or messaging components.
• Demonstrated success driving outcomes through strategy, prioritization, and execution across multiple product areas.
• Strong communicator with experience leading distributed, async-first teams.
• Comfortable operating at multiple altitudes — from vision and frameworks to hands-on roadmap execution.
• Deep empathy for customers paired with analytical rigor to measure and learn from impact.
• Experience collaborating closely with engineering, design, and go-to-market teams to deliver cohesive, high-quality product experiences.
• Excited by the opportunity to shape both product outcomes and the product management practice at a company in growth mode.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $213k-$237k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Zone 1: $255k-$285k USD

Zone 2: $234k-$261k USD

Zone 3: $213k-$237k USD

Our Process

No gotchas. No trick questions. Just a thoughtful process built for mutual clarity:

1. 30-minute call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 2 x 30-minute video calls with cross-functional team members
4. 1-hour video case and case review call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.