Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As an Operations Quality Excellence Specialist, you will drive the auditing and stewardship of customer experience and quality standards across our FC Hub network. You will be responsible for deep-diving into daily operational issues, identifying root causes, and managing cross-functional hub teams to implement sustainable solutions. This is a critical individual contributor role where you will act as the central guardian of process standards, ensuring high-quality execution during our rapid international expansion. 

What You Will Do 

• Audit FC Hub daily operations to ensure strict adherence to global CX and quality process standards.
• Manage hub-level teams through influence to drive corrective actions and process improvements without direct reporting lines.
• Perform deep-dive analyses on quality defects and operational bottlenecks to identify systemic issues.
• Collaborate with logistics leadership to roll out new process standards and operational workflows across the network.
• Develop and monitor quality KPIs to track the health of FC Hub operations and customer impact.
• Lead daily troubleshooting sessions with hub operators to resolve immediate quality risks.
• Report findings and data-driven insights to senior stakeholders to facilitate central decision-making.

Basic Qualifications  

• Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or a related field
• 3 years of experience in sortation logistics operations, quality auditing, or process improvement within a high-volume fulfillment environment
• Proven ability to manage cross-functional projects and influence stakeholders in a fast-paced setting
• Strong analytical skills with the ability to use data to perform root cause analysis and deep dives
• Excellent communication skills to translate complex operational issues into actionable improvement plans

Preferred Qualifications 

• Six Sigma Green Belt or Black Belt certification
• Experience in a central or regional role overseeing multiple logistics sites
• Proficiency in SQL or data visualization tools like Tableau for independent performance tracking
• Background in e-commerce fulfillment or last-mile logistics operations
• Experience in international business expansion or global process standardization

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Position : Financial Planning & Analysis

Role Overview  

Support fundamental resolution of financial issues identified through sophisticated data analysis and lead persuasion of partnerships and other activities for automation in order to support financial decision-making by the management of Coupang

What will you do?

• Improving the decision-making process and overall cost efficiency of the responsible fulfillment center through the development of a finance model

• Collaborate with internal stakeholders (FC leaders, HR, Coupang HQ finance) to develop and continuously improve FC key performance indicator reports and operational dashboards

• Monitoring key performance indicators and analyzing causes of changes

• Review and approval of operational contracts

• Own the ongoing development of weekly and monthly forecasting, operational planning and modeling tools

Essential Qualifications:

• Bachelor's degree (major in management or finance preferred)

• 4-6 years of experience in financial planning (FP&A), business planning, or management planning

• Proficient in using MS Office Excel

• Experienced in leading financial projects, improving processes, or participating in decision-making

• Experienced in business planning, KPI setting and initiative reporting, and performance analysis

• Root cause analysis and problem-solving ability

• Experience in delivering effective results in a fast changing and growing environment

Preferred Qualification

• Proficiency in SQL

• Proficiency in Power BI

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

酷澎是世界上成長最快、最創新的公司之一，並達成美國史上科技業第五大的首次公開募股。我們擁有卓越的端到端電子商務及物流網絡，極力擁抱客戶為重的文化，並創下領先全球的創新紀錄。

酷澎打破傳統電子商務的權衡限制，讓顧客能享受閃電般迅速的運輸服務，以最低的價格，購得數百萬種商品。酷澎在韓國、美國和中國皆有辦公室，新創人才在這裡可以把握新機會，採取主動，發光發熱。
現在，酷澎首次要在台灣招募創始團隊了。

酷澎希望招募的值班組長，是對電子商務懷抱熱誠，願意跟我們一起建造物流中心的營運流程，在自己的人生中，寫下一段成功的故事。

只要你對電商市場懷抱熱誠，且相信自己有清晰的溝通能力，快速的學習力，不論你來自什麼學校，什麼背景，我們都歡迎你！

✅職務概覽：
· 管理倉庫的日常營運流程，例如顧客商品出貨、材料入庫、存貨管理
· 現場人員管理及排班、教育訓練、工作任務指派、成效執行追蹤
· 確保顧客商品運輸符合流程，並遵守安全規章
· 盡其所能優先滿足顧客商品運輸的服務水平
· 維持存貨的理想狀態
· 遵守主管機關訂定的品質標準

✅招募條件：
· 臨場反應快速，能快速判斷工作優先順序
· 個性積極主動、抗壓性強，注意細節
· 決策迅速，積極為顧客發聲
· 在高度創新的高速環境中，能達成有挑戰性的目標
· 對電子商務市場具備高度熱情
· 可配合輪班制工作
· 善溝通協調者，具團隊管理經驗

✅上班時間：
08:00~02:00 時段內排班、輪班。
(14:00後另有特殊班別津貼)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position Title: Manager, Global Security Operations Center – Taiwan

Position Summary
Coupang is seeking a dedicated and detail-oriented manager to support the operations of the Global Security Operations Center (GSOC) in Taiwan. This role is critical to ensuring the safety of Coupang employees and the continuity of business operations through real-time monitoring, incident response, and risk mitigation. The manager will work closely with the Senior Manager, GSOC Taiwan, to execute daily operations, support crisis response, and enhance the overall effectiveness of the GSOC.

Location: Taipei/Taoyuan
Department: Global Security

What you will do
- Assist the Senior Manager in overseeing daily GSOC operations, ensuring alignment with Coupang’s global physical security standards.
- Conduct real-time monitoring of security systems and platforms to detect and respond to potential threats.
- Support incident response activities, including documentation, escalation, and coordination with internal stakeholders.
- Contribute to the development and refinement of Standard Operating Procedures (SOPs) for threat detection and crisis management.
- Monitor local and regional risk factors including geopolitical, environmental, and operational developments.
- Prepare reports and dashboards on security incidents, trends, and operational metrics.
- Participate in training sessions and exercises to enhance GSOC readiness and capabilities.
- Liaise with internal teams such as HR, Legal, Facilities, and Business Continuity to support integrated risk management.
- Maintain effective communication with external partners including law enforcement and emergency services when required.

Education Requirements
- Bachelor’s degree in Security Management, International Relations, Emergency Management, Political Science, Public Administration, or a related field.
- Completion of specialized training programs in security or crisis management (e.g., ASIS, FEMA, ISMI) is a plus.

Qualifications
- Minimum 5 years of experience in physical security operations, crisis management, or intelligence analysis.
- Strong understanding of risk assessment, incident response, and crisis communication.
- Experience working in a GSOC (Global Security Operation Center) or similar operational environment preferred.
- Excellent communication and interpersonal skills.
- Fluency in Mandarin and English required.
- Ability to work in a fast-paced, high-pressure environment with shifting priorities.

Preferred Skills
- Familiarity with physical security technologies such as CCTV, access control systems, and threat intelligence platforms.
- Certification in physical security or emergency management (e.g., CPP, CEM) is a plus.
- Experience in multinational corporate environments is preferred.

What you will do

We are seeking a detail-oriented and analytical Business Analyst to join Taiwan Retail Finance team. You will be required to develop the financial plan and visibility needed to achieve strategic plans and goals, drive decisions and track performance on growth, margins, expenses and strategic initiatives. Business Analyst will be responsible for monitoring and reporting on financial performance, creating essential financial reports and dashboards, and performing in depth analysis on financial risks and opportunities.

• Design, develop and improve automated reports and dashboards to measure performance and support business needs
• Pull and leverage data to provide proactive, actionable insights that can identify growth opportunities, increase efficiency, and/or deepen understanding of business
• Set strategic and measurable goals, define new metrics and collaborate with other teams to achieve success on cross-team projects
• Has the potential to become a subject matter expert in Retail categories and Pricing

Qualifications

• Bachelor's degree in business, Finance, Data Analytics, or a related field
• 5+ years of experience in business analysis in a fast-paced technology-oriented organization (eCommerce preferred)
• Proven experience in product analysis, data reporting, or a similar role
• Strong analytical skills with the ability to interpret and present complex data effectively
• Proficiency in querying databases (e.g., SQL) and data visualization tools (e.g., Excel, Tableau, Power BI)

Recruitment Process and Others  

Recruitment Process  

• Application Review - SQL Test - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Role Overview

Business Analysts (BA) shine in Coupang's various business and operational organizations where data-driven decision making is important. Our large amount of data is transformed into meaningful information and insights by BAs in each organization (Marketing, Logistics, Shipping, Compliance, Finance, etc.).

You'll be part of our growth and have the opportunity to develop your career!

* Meet the Coupang Business Analyst

What You Will Do 

• Support business decisions with data
• Improve existing processes and develop and manage new metrics 

Basic Qualifications

• Minimum 3 years of data analytics experience
• Proficient SQL experience and competence (SQL coding test required)
• Experience in business intelligence reporting and dashboarding using Tableau or Power BI
• Able to multi-task with judgement in prioritising work to meet the fast-paced business environment

Preferred Qualifications

• Experience working in the e-commerce or internet services industry
• Experience with Python, R or other programming languages

* Application documents: English CV (required)
** The experience needed for each role varies. After receiving your CV, we will offer suitable positions to candidates based on their experience and skills.

Recruitment Process and Others  

Recruitment Process  

• Application Review - SQL Test - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​