Convoso
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Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
The Job:
We are seeking an experienced and detail-oriented Business Intelligence Analyst with strong Alteryx expertise to join our dynamic team. In this role, you will play a critical part in transforming data into actionable insights that drive business decisions and optimize organizational performance. Your proficiency in Alteryx workflow development, data analysis, and visualization will be central to delivering impactful reporting and insights.
What You'll Be Doing:
- Collect, organize, and analyze large volumes of structured and unstructured data from multiple sources using Alteryx and other BI tools.
- Identify trends, patterns, and opportunities to support informed decision-making.
- Develop and maintain reports and interactive dashboards using Alteryx, Tableau, Power BI, and Excel.
- Ensure that complex data is presented clearly and effectively to stakeholders.
- Track key performance indicators (KPIs) and business metrics to measure impact and identify areas for improvement.
- Collaborate with cross-functional teams to define targets, establish benchmarks, and create performance reports using Alteryx workflows.
- Ensure accuracy, consistency, and integrity of data through Alteryx-based ETL processes, validation, and cleansing.
- Identify and resolve discrepancies in large datasets to maintain high-quality outputs.
- Partner with cross-functional teams to understand requirements and translate data into actionable insights.
- Leverage Alteryx automation and workflow optimization to streamline reporting and analysis.
Who You Are:
- Bachelor’s degree in Business Administration, Statistics, Mathematics, Economics, Computer Science, or a related field.
- 3-4 years of experience as a BI Analyst or in a similar analytical role, with a strong focus on Alteryx workflow development, data analysis, and visualization.
- Hands-on experience with Alteryx is required; experience with Tableau, Power BI, SQL, and Snowflake is a plus.
- Detail-oriented with excellent analytical and problem-solving skills; able to work with complex datasets and derive meaningful insights.
- Strong communication skills to convey complex information to both technical and non-technical stakeholders.
- Advanced Excel skills (including formulas, pivot tables, and data manipulation).
- Proven ability to manage multiple projects and priorities in a fast-paced environment.
- US company experience preferred.
- Highly organized with strong follow-through and a sense of urgency; understands the impact of maintaining clean, accurate data workflows.
- Able to collaborate effectively, while also driving timelines and projects independently.
Work Perks Worth the Hype:
- 100% covered premiums for employees + dependents (spouse + up to four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
Ready to apply?
Apply to Convoso
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Who We Are:
Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.
Headquartered in Los Angeles, the company has employees around the globe. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)
With Convoso, the future is bright as we continue to evolve our technology.
The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.
Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.
The Job:
At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.
We are looking for a Site Reliability Engineer to devise and develop automations and provision scripts and environments, assess and maintain systems, as well as brainstorm possible improvements that can be made to our systems in the future.
Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.
What You'll Be Doing:
- Manages and monitors installed systems, Networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
- Ensures the highest level of systems and infrastructure availability.
- Installs, configures, and tests operating systems, application software, and system management tools.
- Design, plan and automate deployment of network communications systems.
- Provide documentation as required to ensure accurate and current information is available for each site network.
- Implements warranty and support activities.
- Plans and implements system automation as required for better efficiency.
- Oversees the development of customized software and hardware requirements.
- Willing to stay up-to-date with security best practices and drive implementation accordingly
- Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
- Run diagnostics to resolve customer-reported issues
- Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders.
Who You Are:
- At least 5 years of experience in configuring enterprise-level Linux systems within a highly networked environment.
- 5+ years of experience in SRE, DevOps, or Systems Engineering roles
- Deep experience with AWS services (IAM, VPC, EC2, EKS/ECS, S3, CloudWatch, RDS, etc.)
- Strong Linux administration skills (Ubuntu, CentOS, or RHEL)
- Proficiency in IaC tools: Terraform, Ansible, or CloudFormation
- Expertise in using Chef for configuration management and automation, including the creation and management of Chef cookbooks and recipes.
- Strong proficiency in scripting languages such as Python and Bash for automating tasks.
- Skilled in designing, implementing, and optimizing centralized logging solutions for effective log analysis, integration, security compliance, and incident response.
- Experience with MySQL or similar database systems.
- Familiarity with virtualization technologies such as Proxmox, KVM, QEMU, or VMware.
- Experience managing infrastructure with bare metal servers in data center environments.
- Proficient in using CI/CD tools like Jenkins (or similar) to enhance software development processes.
- Proactive, resourceful, and adept at managing projects and solving problems from start to finish.
- Expert in diagnosing and resolving complex system issues while maintaining stability and reliability.
- Experience working in a fast-paced startup environment.
- Skilled in administering and tuning application stacks such as Tomcat, Apache, Nginx, and HAProxy.
- Experience with monitoring systems like Grafana, Prometheus, and Zabbix.
- Flexible with shift work and available for overtime as needed.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Work Perks Worth The Hype:
- 100% covered premiums for employees + dependents (spouse + upto four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Fully stocked kitchen (Dietary restriction-friendly)
- Flexibility of Shift
- Free parking on office premises
Ready to apply?
Apply to Convoso