ClassPass
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At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
Who we are
ClassPass’ Marketing Technology team is looking for a MarTech Program Manager to serve as the systems backbone of our MarTech org. You’ll step into a complex, evolving technical environment, quickly understand what’s happening end to end, and rebuild what’s needed into clean, scalable systems you’ll own over time. The core loop of this role is build, maintain, and improve: you’ll design AI-powered automations and backend workflows that support some of our most operationally complex marketing functions, stay close to what you’ve built, and make smart calls when edge cases show up without a playbook.
- Design and build AI-powered automations, internal tooling, and workflows using Claude and Claude Code to reduce manual effort and surface insights from large datasets
- Own automations end to end, including monitoring system behavior, debugging issues, handling edge cases, and making judgment calls when things break
- Untangle MarTech tech debt by mapping current-state systems, identifying root causes, and rebuilding workflows to be cleaner and more scalable
- Turn ambiguous problems into clear paths forward by asking sharp questions, defining scope, and presenting well-reasoned options
- Partner across marketing and technical teams to keep backend systems reliable, understandable, and ready to evolve as priorities shift
- Build infrastructure that’s robust (handles edge cases), documented (others can follow it), and flexible (supports iteration without rework)
- Dig into data to validate system performance, spot patterns, and support decision-making using SQL and structured investigation
Experience You'll Bring
- 2+ years of experience in Revenue Operations, Business Operations, or a technically oriented operations role where you built and owned systems (not just managed them)
- Fluency in SQL, including the ability to navigate and interrogate large, complex datasets independently
- Hands-on experience building and maintaining AI-powered automations or workflows using APIs, LLMs, and/or no-code or low-code tools
- Strong systems thinking, including comfort questioning why something is set up a certain way and what might break if it changes
- Ability to operate without a playbook, diagnosing and resolving novel technical problems independently
- End-to-end ownership mindset, including post-launch monitoring, debugging, and continuous improvement
- Experience owning complex cross-functional work end to end, including scope definition, timelines, stakeholder communication, and rapid ramp-up in unfamiliar areas
- Nice to have: hands-on experience with CRM platforms such as HubSpot or Braze, and automation tools such as n8n
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Ready to apply?
Apply to ClassPass
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
Who we are
ClassPass’ Marketing Technology team is looking for a MarTech Program Manager to serve as the systems backbone of our MarTech org. You’ll step into a complex, evolving technical environment, quickly understand what’s happening end to end, and rebuild what’s needed into clean, scalable systems you’ll own over time. The core loop of this role is build, maintain, and improve: you’ll design AI-powered automations and backend workflows that support some of our most operationally complex marketing functions, stay close to what you’ve built, and make smart calls when edge cases show up without a playbook.
- Design and build AI-powered automations, internal tooling, and workflows using Claude and Claude Code to reduce manual effort and surface insights from large datasets
- Own automations end to end, including monitoring system behavior, debugging issues, handling edge cases, and making judgment calls when things break
- Untangle MarTech tech debt by mapping current-state systems, identifying root causes, and rebuilding workflows to be cleaner and more scalable
- Turn ambiguous problems into clear paths forward by asking sharp questions, defining scope, and presenting well-reasoned options
- Partner across marketing and technical teams to keep backend systems reliable, understandable, and ready to evolve as priorities shift
- Build infrastructure that’s robust (handles edge cases), documented (others can follow it), and flexible (supports iteration without rework)
- Dig into data to validate system performance, spot patterns, and support decision-making using SQL and structured investigation
Experience You'll Bring
- 2+ years of experience in Revenue Operations, Business Operations, or a technically oriented operations role where you built and owned systems (not just managed them)
- Fluency in SQL, including the ability to navigate and interrogate large, complex datasets independently
- Hands-on experience building and maintaining AI-powered automations or workflows using APIs, LLMs, and/or no-code or low-code tools
- Strong systems thinking, including comfort questioning why something is set up a certain way and what might break if it changes
- Ability to operate without a playbook, diagnosing and resolving novel technical problems independently
- End-to-end ownership mindset, including post-launch monitoring, debugging, and continuous improvement
- Experience owning complex cross-functional work end to end, including scope definition, timelines, stakeholder communication, and rapid ramp-up in unfamiliar areas
- Nice to have: hands-on experience with CRM platforms such as HubSpot or Braze, and automation tools such as n8n
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Ready to apply?
Apply to ClassPass
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
About the Role
As a Field Account Executive, you will be responsible for acquiring high-value new fitness, wellness, or other partners for the ClassPass platform within your assigned market. You'll be embedded in your market, building strong relationships with the fitness and wellness industry and being the first to know about the best local studios and spas, including new openings.
What you will be doing?
- Engaging directly with potential partners to grow the business.
- Consistently hitting or exceeding monthly quotas for new venues added to the ClassPass network.
- Leading with a "field-first" mindset, prioritizing in-person outreach through drop-ins, meetings, and events.
- Identifying and attending networking opportunities to build strong connections within your regional community.
- Maintaining accurate and up-to-date records in Salesforce for reliable forecasting.
- Presenting higher-level readouts and pitch decks to prospective partners.
What are we looking for?
- 1-2 years of sales experience, primarily in fast-paced B2B transactional sales using both field and inside sales tactics.
- Proven sales record of consistently over-performing on monthly quotas and OKRs.
- Familiarity with or professional connections within the local fitness and wellness industry is a plus.
- Proficiency with Salesforce, Salesloft, and Microsoft Suite.
Who we are
At Mindbody we drive the growth of our software solutions and inventory, but our mission goes beyond sales. The SMB Sales team is committed to helping our customers achieve their business goals, fostering their success, and removing barriers through innovative solutions from our suite of products. We pride ourselves on being strategic, collaborative, and solution-oriented.
About the right team member
As an SMB Account Executive at Mindbody, also known here as our Sales Specialists- you’ll be responsible for hitting sales targets within a dynamic inside sales environment. Your role focuses on the total addressable market while consistently maintaining revenue goals. You’ll engage prospects through a variety of channels, including outbound calls, emails, texts, and social media interactions. The SMB Sales Specialist empowers health, wellness, and beauty professionals to reach their fullest potential by delivering tailored technology solutions.
About the role
- Drive sales growth through proactive outbound cold calls, lead generation, converting inbound leads, and closing deals with single-location clients.
- Initiate sales activities across multiple channels—phone, text, and email—covering all stages of communication: cold outreach, follow-ups, demos, and reminders.
- Showcase Mindbody’s software and partner solutions to prospective clients, helping them choose the ideal products to meet their unique needs within a targeted niche.
- Consult with prospects to understand their challenges, guide them in selecting the right Mindbody solution, and address any questions.
- Build and nurture strong business relationships with potential clients to generate new opportunities.
- Manage your sales pipeline effectively and provide accurate forecasts of business performance on a monthly and quarterly basis.
- Consistently meet and exceed monthly and quarterly sales quota goals.
- Prepare clear, concise proposals/quotations for prospects upon request, in collaboration with your manager.
- Identify competitive advantages and key differentiators in the market to strengthen positioning and stay ahead of competitors.
- Plan and organize your daily, weekly, and monthly sales strategy to maximize productivity and return on investment.
- Stay up-to-date with product enhancements, including software updates, new partner offerings, and market trends, and keep track of competitor activity within our core verticals.
Skills & experience
- 3+ years of proven sales closing experience, ideally within a SaaS company.
- Strong technical acumen with a deep understanding of APIs, SaaS, cloud computing, and web technologies.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher).
- Excellent written and verbal communication skills, with strong presentation abilities.
- High attention to detail, with excellent organizational skills.
- Experience or a strong interest in the health & wellness industry is preferred.
- A Bachelor’s Degree in Business Administration or equivalent relevant experience is required.
What's in it for you?
We're committed to supporting you both inside and outside of work, offering a comprehensive benefits package that prioritises your health, wellbeing, and future:
Fully Remote Position.
Time Off: Generous paid time off, plus company-wide monthly wellness days to recharge.
Health and Wellness:
- Private Health Insurance (AXA)
- Dental Insurance (BUPA)
- Monthly Wellness Stipend (Benepass)
- Calm Subscription
- Discounted ClassPass Plan
- Spring Health Mental Health Support
Financial and Future:
- Royal London Pension Scheme: Up to 6% employer match
- Life, Income & Critical Illness Insurance
- Carrot Fertility Benefits: Support for family planning with available funds
Additional Perks:
- BenefitsHub Platform: Access to a wide range of exclusive discounts.
- Bonusly Reward Recognition
- Cycle-to-Work Scheme
- Eye Test Vouchers
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Ready to apply?
Apply to ClassPass