About the team/role

This role reports to Ethan Winchell, Head of Truework, and serves as the dedicated product owner for Truework's largest and most strategic customers — mortgage lenders and financial institutions whose needs require focused product attention and solutions that scale without sacrificing reliability or trust to serve millions of borrowers across America. You will work alongside a Senior Product Lead owning Truework's core verification platform. This role sits at the heart of Truework's growth strategy, requiring tight alignment across Sales, Customer Success, Partnerships, Legal, and Engineering to deliver verification experiences that meet the exacting standards of enterprise financial services clients.

What you’ll do

• Own the product roadmap for Truework's enterprise customer segment, translating the complex and evolving needs of large lenders and financial institutions into scalable product solutions
• Build and maintain deep relationships with enterprise customers, serving as the product voice in strategic conversations alongside Sales and Customer Success
• Partner with Engineering and Design to define, prioritize, and ship features that meet enterprise requirements
• Define and track enterprise-specific KPIs — including adoption, retention, and verification performance — and use data to drive prioritization decisions
• Represent the enterprise customer perspective internally, influencing platform investments, partnerships strategy, and ensuring the core verification infrastructure supports enterprise-grade scale and trust

What you bring

• 6+ years of product management experience, with a track record of delivering in a B2B or enterprise SaaS environment
• Experience in fintech, compliance, or a regulated industry — you understand the stakes of building verification products for financial institutions where accuracy, reliability, and trust are non-negotiable
• Strong cross-functional instincts — you know how to align Engineering, Legal, Ops, and Sales toward shared outcomes without formal authority
• A customer-obsessed mindset, with the ability to synthesize complex enterprise requirements into clear, prioritized roadmaps
• Excellent written and verbal communication skills, with confidence influencing at all levels — from engineering sprint planning to executive stakeholder conversations
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

In an AI-driven world, distinguishing real from fake is increasingly challenging. AI has made it easy to forge credentials, impersonate individuals, and submit job applications at scale using synthetic identities. More than a third of remote applicants are fake, and Fortune 500 companies experienced a significant rise in hires from state-sponsored fraudulent actors last year. AI has turned the hiring funnel from a protective filter into an open gateway for bad actors. Checkr is building the identity layer for hiring to address this threat.

As the leader of Checkr's Identity Risk solutions, you will set a new standard for trust in hiring by creating a system that validates identity seamlessly and frictionlessly. You will develop best-in-class capabilities that prevent fraud during all phases of the hiring process, to safeguard organizations while improving the experience for legitimate, qualified candidates. You will collaborate closely with engineering and operations teams to ship market-leading products that are intuitive and easy to use.

What you’ll do

• Own the strategy and roadmap for all Identity Risk Solutions, including dashboard products, APIs, and pre-built partner integrations.
• Conduct market analysis to identify high-impact opportunities for your products. This includes competitive research, engaging with industry analysts to understand market trends, and working directly with strategic customers to anticipate their evolving needs.
• Drive cross-functional collaboration across Checkr. Proactively integrate input from cross-functional partners across GTM, Business Development, Operations, and Finance. Work with other R&D teams to negotiate priorities across teams.
• Build and prioritize a multi-release feature roadmap. Communicate with clarity and precision, influencing strategic decisions with executives across the organization.
• Champion the customer by being the voice of strategic customers and build meaningful, personal relationships with them.
• Measure product success and impact, and identify opportunities for expansion.
• Represent Checkr as a product expert in customer meetings, industry events, and through community platforms and social media.

What you bring

• Bachelor’s degree in Computer Science or related field preferred
• 7+ years of product management experience building risk, fraud prevention, and identity verification products, including identity proofing, document verification, biometrics, and hiring-fraud
• Strong expertise in fraud detection frameworks and modeling, including threat modeling, risk scoring, anomaly detection, identity spoofing detection, and data-driven decision-making
• Ability to engage in deep discussions with engineering and data science leads on topics like system architecture, AI model capabilities, and data infrastructure
• Deep understanding of recruiting ecosystems, including ATS systems, recruiting workflows, and hiring compliance requirements
• Proven ability to build scalable, extensible platforms that address evolving fraud threats rather than one-off solutions
• Demonstrated ability to effectively influence senior leadership and cross-functional stakeholders
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

About the team/role

This role reports to Ethan Winchell, Head of Truework, and serves as the dedicated product owner for Truework's largest and most strategic customers — mortgage lenders and financial institutions whose needs require focused product attention and solutions that scale without sacrificing reliability or trust to serve millions of borrowers across America. You will work alongside a Senior Product Lead owning Truework's core verification platform. This role sits at the heart of Truework's growth strategy, requiring tight alignment across Sales, Customer Success, Partnerships, Legal, and Engineering to deliver verification experiences that meet the exacting standards of enterprise financial services clients.

What you’ll do

• Own the product roadmap for Truework's enterprise customer segment, translating the complex and evolving needs of large lenders and financial institutions into scalable product solutions
• Build and maintain deep relationships with enterprise customers, serving as the product voice in strategic conversations alongside Sales and Customer Success
• Partner with Engineering and Design to define, prioritize, and ship features that meet enterprise requirements
• Define and track enterprise-specific KPIs — including adoption, retention, and verification performance — and use data to drive prioritization decisions
• Represent the enterprise customer perspective internally, influencing platform investments, partnerships strategy, and ensuring the core verification infrastructure supports enterprise-grade scale and trust

What you bring

• 6+ years of product management experience, with a track record of delivering in a B2B or enterprise SaaS environment
• Experience in fintech, compliance, or a regulated industry — you understand the stakes of building verification products for financial institutions where accuracy, reliability, and trust are non-negotiable
• Strong cross-functional instincts — you know how to align Engineering, Legal, Ops, and Sales toward shared outcomes without formal authority
• A customer-obsessed mindset, with the ability to synthesize complex enterprise requirements into clear, prioritized roadmaps
• Excellent written and verbal communication skills, with confidence influencing at all levels — from engineering sprint planning to executive stakeholder conversations
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

About the Role

We’re looking for a Senior Product Designer to join Truework and help shape the end-to-end experiences that power income verification for mortgages and other lending use cases. You’ll partner closely with Product, Engineering, and cross-functional stakeholders to design intuitive workflows for complex, high-trust domains—balancing borrower ease, lender clarity, and operational realities.

This is a hands-on product design role with high ownership: you’ll drive discovery through execution, bring strong craft, and help the team make great decisions through clear thinking and excellent communication.

What you’ll do

• Own design for key Truework product areas across borrower, lender, and internal operational experiences (as applicable), from discovery through launch and iteration.
• Partner with Product and Engineering to define problems, shape roadmaps, and deliver high-quality solutions that align user needs with business outcomes.
• Simplify complex workflows (verification requests, document collection, consent/authorization, status visibility, exception handling) into clear, user-friendly experiences.
• Use AI-assisted design and development tools to rapidly prototype, validate, and—when appropriate—implement lightweight UI changes in code to improve iteration speed and overall product quality.
• Design for trust and clarity in a sensitive financial domain—prioritizing transparency, error prevention, accessibility, and confidence-building UI patterns.
• Translate insights into outcomes by combining qualitative research, stakeholder input, and product data to propose, test, and refine solutions.
• Create thoughtful interaction and visual design across responsive web and/or platform surfaces, producing clear specs and assets for engineering.
• Facilitate alignment with workshops, design reviews, and strong storytelling—helping teams move from ambiguity to decisions.
• Collaborate cross-functionally with partners such as Customer Success, Sales, Compliance/Legal, Data, and Operations to ensure designs work in the real world.
• Contribute to design systems and standards to improve consistency, speed, and quality across Truework.

What you bring

• You have 5–8+ years of product design experience (or equivalent), with a strong track record of shipping high-quality work.
• Your portfolio demonstrates end-to-end thinking: problem framing, exploration, rationale, collaboration, iteration, and measurable impact.
• You’re comfortable working in complex domains where edge cases matter, and you can distill that complexity into simple, usable flows.
• You have strong product instincts—you know how to balance user needs, business goals, technical constraints, and timeline realities.
• You’re experienced in collaborative, cross-functional environments, influencing decisions through clarity rather than authority.
• You can independently plan and execute lightweight research (interviews, usability testing, concept validation) and partner effectively with researchers when available.
• You sweat the details: interaction patterns, content clarity, information hierarchy, and accessibility best practices.
•  An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Nice to have

• Experience in fintech, lending, mortgage, identity, compliance-heavy, or other high-trust regulated spaces.
• Experience designing B2B / B2B2C products, especially workflows used by operations teams or external partners.
• Familiarity with design systems, documentation, and scalable component thinking.
• Experience designing for secure data, consent, and privacy-forward user experiences.

What you’ll get

As a Customer Success Manager for Checkr Trust, you will join an emerging business inside Checkr, operating across multiple verticals that we interact with in our everyday lives. We have strong traction — but our post-sale motion is still in its early stages.

This role sits at the intersection of Customer Success, Technical Strategy, and Commercial Growth.

You will own a portfolio of strategic accounts and be accountable for:

• Adoption
• Expansion
• Executive alignment
• Long-term value realization

This is not a reactive CSM role.
This is not a pure TAM role.

You are the strategic operator ensuring customers deploy deeply, expand meaningfully, and become long-term partners.

If you want clear swim lanes and mature playbooks, this isn’t it.
If you want to help define how this business scales, this is the opportunity.

What You’ll Do

Own Strategic Accounts End-to-End

• Serve as the primary post-sale owner for high-impact, high-visibility customers
• Drive executive-level alignment on business goals and measurable outcomes
• Ensure deployments move from contract to meaningful production usage quickly

Drive Adoption & Commercial Growth

• Identify underutilization and remove barriers to deeper embedding
• Surface expansion opportunities tied to customer workflows and risk exposure
• Partner closely with Sales on renewals and strategic growth motions
• Be accountable for retention and expansion revenue across your portfolio
• Use advanced AI tools to build systems that help us grow

Translate Product Into Business Impact

• Understand customer workflows well enough to connect product capabilities to operational and financial outcomes
• Lead quarterly business reviews that demonstrate ROI and strategic value
• Turn performance data into actionable insights that influence customer strategy
• Leverage AI to turn data into insights
• Partner cross-functionally with leadership to shape the future our product

Build the Playbook

• Help define segmentation, engagement models, and risk signals.
• Develop scalable frameworks for launches, renewals, and expansion.
• Influence product roadmap through structured customer feedback.
• Raise the bar on what “great” customer partnership looks like in a new market.

What We’re Looking For

You likely have:

• 6–10+ years in Customer Success, Strategic Account Management, or a hybrid post-sale role in B2B SaaS
• Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
• A track record of driving both retention and expansion.
• Comfort navigating executive stakeholders and technical teams.
• Experience operating in startup or high-growth environments.
• An obsession with experimentation of AI into your workflows
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

You do not need to be an engineer.
But you must be technically fluent enough to:

• Lead customer integrations 
• Diagnose adoption friction
• Speak confidently with product and technical stakeholders
• Work within applications like Zendesk, Salesforce, Google Apps, Lovable, Claude and BI tools like Looker and Omni

Behaviorally, you:

• Take full ownership of revenue and outcomes
• Push customers forward when momentum slows
• Balance empathy with accountability
• Thrive in ambiguity
• Prefer building systems over maintaining status quo
• Want to help build a second company inside a larger one

People describe you as gritty, commercially sharp, resilient, and proactive.

Why This Role

• You will shape how Customer Success operates in a new business line.
• You will work with sophisticated customers solving complex trust & safety problems.
• You will have real commercial impact.
• You will help define what “great” looks like — not inherit it.

Hybrid – 3 days per week in SF (Tues/Wed/Thurs)

#LI-AG1

In an AI-driven world, distinguishing real from fake is increasingly challenging. AI has made it easy to forge credentials, impersonate individuals, and submit job applications at scale using synthetic identities. More than a third of remote applicants are fake, and Fortune 500 companies experienced a significant rise in hires from state-sponsored fraudulent actors last year. AI has turned the hiring funnel from a protective filter into an open gateway for bad actors. Checkr is building the identity layer for hiring to address this threat.

As the leader of Checkr's Identity Risk solutions, you will set a new standard for trust in hiring by creating a system that validates identity seamlessly and frictionlessly. You will develop best-in-class capabilities that prevent fraud during all phases of the hiring process, to safeguard organizations while improving the experience for legitimate, qualified candidates. You will collaborate closely with engineering and operations teams to ship market-leading products that are intuitive and easy to use.

What you’ll do

• Own the strategy and roadmap for all Identity Risk Solutions, including dashboard products, APIs, and pre-built partner integrations.
• Conduct market analysis to identify high-impact opportunities for your products. This includes competitive research, engaging with industry analysts to understand market trends, and working directly with strategic customers to anticipate their evolving needs.
• Drive cross-functional collaboration across Checkr. Partner with Product Marketing to shape effective go-to-market strategies. Work with other product teams to enable seamless product integrations. Align with Business Development to embed your solutions within partner applications.
• Build and prioritize a multi-release feature roadmap.
• Champion the customer by being the voice of strategic customers and build meaningful, personal relationships with them.
• Measure product success and impact, and identify opportunities for expansion.
• Represent Checkr as a product expert in customer meetings, industry events, and through community platforms and social media.

What you bring

• Bachelor’s degree in Computer Science or related field preferred
• 5+ years of product management experience building risk, fraud prevention, and identity verification products, including identity proofing, document verification, biometrics, and hiring-fraud signals
• Strong expertise in fraud detection frameworks and modeling, including threat modeling, risk scoring, anomaly detection, identity spoofing detection, and data-driven decision-making
• Deep understanding of recruiting ecosystems, including ATS systems, recruiting workflows, and hiring compliance requirements
• Proven ability to build scalable, extensible platforms that address evolving fraud threats rather than one-off solutions
• Strong cross-functional leadership and influence, partnering with engineering, operations, legal, and sales without direct authority
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

In this role as a Staff Product Manager, Growth, you will lead the Growth team and deliver products and capabilities for Checkr’s growth funnel, with a focus on signups, conversion, user activation and lifetime value per customer for the company’s self-serve business.  As the Staff Product Manager for Growth, you will play a pivotal role in driving the expansion of our user base while ensuring an exceptional user experience throughout the entire customer journey. 

Roles and responsibilities include creating the growth strategy for the domain, scoping and leading development of new product features, analyzing data and performing user research, and managing a high-performing cross functional team that includes engineering, data, design, marketing, legal and others.

What you’ll do:

• Work on growth focused initiatives such as increasing self-service customer conversions, improving the onboarding experience, creating engagement loops, and expanding product usage across the self-serve customer segment (i.e. PLG).
• Understand the customer journey from smaller purchases online to multiple product attach and repeat behavior. Optimize conversion strategies to drive overall growth (reach and revenue).
• Develop and drive a meticulously prioritized Growth experimentation roadmap that aligns with business performance and customer needs.
• Lead test experimentation across multiple surfaces to unlock incremental business value while improving customer experience.
• Prototype growth ideas rapidly using AI tools and from time to time push these directly to production.
• Regularly surface experimentation findings, insights, and opportunities back to cross-functional teams and Executive leadership.

What you bring:

• 5+ years of product management experience, including recent B2B/PLG growth ownership, with a strong track record of driving measurable results.
• End-to-end product ownership at the intersection of business, technology, and user experience.
• Customer-first mindset grounded in data, experimentation, and strong business judgment.
• Proven ability to bring structure to ambiguity and lead complex, cross-functional initiatives across global teams.
• Strong technical fluency and product intuition, driving high-quality feature development and seamless integrations.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend