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Country Site & Client Success Lead

Care Access

Warszawa, Masovian Voivo... Physician & Site Alliance-OUS 2w ago

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Country Site & Client Success Lead

Care Access · Warszawa, Masovian Voivodeship, Poland

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Physician & Site Alliance-OUS Poland Posted Apr 20, 2026

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

How This Role Makes a Difference

The Country Site & Client Success Lead – Poland is a senior, client-facing operations role responsible for strengthening Care Access’s clinical study pipeline in Poland. This position represents local site and delivery excellence to sponsors and CROs, serving as the primary operational authority for Poland in external engagements. The role bridges Client Success and Site Success by translating commercial opportunities into credible delivery plans, building execution confidence, and accelerating the conversion of opportunities into awarded and successfully activated studies.

How You'll Make An Impact

Represent Poland in sponsor and CRO meetings, articulating site readiness, regulatory pathways, and delivery capability to build confidence in Care Access execution
Act as the trusted local authority on operational execution risk, proactively identifying mitigation strategies and setting realistic expectations
Partner with Business Development to shape Poland-specific bid strategies, providing accurate site feasibility, timelines, and operational assumptions
Support re-engagement and advancement of stalled or complex opportunities by clarifying delivery plans and resolving operational concerns
Build and maintain strong relationships with sponsor and CRO leadership to increase Care Access visibility, credibility, and reputation in the Polish market
Ensure continuity and alignment from pre-award through post-award handoff, supporting faster site activation and smoother study startup
Provide structured market feedback and intelligence to Clinical Operations and Business Development teams.
Align local site teams on consistent, high-quality external messaging.
Support sponsor-facing preparation activities, including feasibility reviews and operational readiness discussions.
Contribute to continuous improvement of country-level delivery and client engagement models.

The Expertise Required

Deep understanding of the Polish clinical trial landscape, including regulatory pathways, site operations, and startup requirements.
Strong client-facing communication skills with executive presence and credibility.
Ability to translate commercial discussions into operationally sound and executable delivery plans.
Proven capability to influence without authority and collaborate effectively across Clinical Operations, Business Development, and Site teams.
Strategic mindset balanced with strong execution and delivery focus.
Ability to identify and communicate execution risks clearly and constructively.

Certifications/Licenses, Education, and Experience:

Bachelor’s degree in Life Sciences or a related field required.
Minimum of 7 years of experience in clinical research operations.
Demonstrated experience working with sponsors and CROs in a client-facing capacity.
Fluency in Polish and English (written and spoken) required.

How We Work Together

Location: Work is in the field - Warsaw and surroundings.
Travel: This role requires up to 40–50% travel. Travel may include sponsor and CRO meetings, site visits, and participation in industry or company meetings. Length and frequency of travel will depend on study needs, business development activities, and company initiatives.
- Type of Travel Required: Domestic and occasional international travel.
Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

Benefits & Perks

PTO/vacation days, sick days, holidays.
LuxMed
PPK Plan
Life Insurance
Health & Wellness Allowance
Car Allowance
Quarterly bonus system based on achieving individual goals
Culture of growth and equality

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com

Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

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