About the Job

At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.

As the Manager, Data Architects – Professional Services, you’ll own the data architecture and migration strategy that underpins BuildOps implementations, reporting, and long-term customer success. You’ll lead a team of Data Architects responsible for data discoveries, migration plans and cutovers, reporting packages, and complex ETL projects—shaping how data flows across our most strategic customers.

What You’ll Do

• Lead, coach, and develop a high-performing team of Data Architects; own hiring, onboarding, performance, and career growth.
• Own the end-to-end data architecture for implementations, including core data models, source-system mapping patterns, and standards for staging, validation, and reporting.
• Define and maintain reference architectures and reusable playbooks for migration and reporting scenarios (e.g., ServiceTitan, SAMPro, QuickBooks, Intacct, NetSuite, Vista).
• Set strategy and standards for data discovery, mapping, transformation, validation, and cutover; enforce data quality thresholds for go-live.
• Partner with Implementation, Solutions Architecture, Integrations, and Product & Engineering to translate business/reporting needs into concrete data designs.
• Design and roll out SOPs, tools, and documentation that make data work scalable, predictable, and easy for the broader PS org to leverage.
• Own data delivery planning and capacity across implementations; track throughput, quality, and rework, and proactively flag risks and mitigation options.

What We Look For

Required

• 7+ years in data architecture, data engineering, or advanced analytics, including hands-on experience with data modeling, ETL/ELT, and BI/reporting.
• 3+ years managing data-focused teams (analysts, architects, engineers, or similar) with a track record of building high-performing teams.
• Strong practical experience with relational data modeling and multiple source systems (FSM, ERP, accounting, CRM, etc.).
• Proven success leading data migration or large-scale data initiatives in SaaS implementations or enterprise programs.
• Excellent communication and documentation skills; able to explain complex data concepts to non-technical stakeholders.
• Systems-thinking mindset with a bias toward pragmatic, repeatable solutions over one-off custom work.

Preferred

• Experience with commercial mechanical, electrical, plumbing, HVAC, or similar contracting businesses.
• Hands-on experience with accounting/ERP systems (e.g., QuickBooks, Sage Intacct, NetSuite, Vista, Spectrum).
• Familiarity with modern data tooling (SQL warehouses, ETL/ELT platforms, dbt, BI tools) and integration patterns.
• Experience in B2B SaaS, especially in Professional Services, implementations, or customer success.
• Experience building or contributing to internal tooling for data mapping, validation, or bulk operations.

Who You Are

• A people-first leader who can set clear strategy and dive into details when needed.
• Comfortable owning complex, cross-functional programs that touch implementations, integrations, and analytics.
• Pragmatic, structured, and focused on creating scalable patterns rather than bespoke solutions.
• A strong communicator who can align technical and non-technical stakeholders, even under pressure or tight timelines.

Compensation

• Raleigh: $138,000 - $172,000 base + annual bonus opportunity 
• Toronto: 107,000 - 134,000 CAD base + annual bonus opportunity 

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

As Implementation Engagement Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. This position will lead a coordinated team that works with BuildOps’s strategic accounts, predominantly private-equity backed customers.  These customers represent a key strategy in the continued growth of BuildOps so developing and growing these partnerships is an essential part of the company’s ongoing success.  In addition to the qualifications below, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform.

What We Look For:

• 5+ years of proven leadership and project management skills, with experience building, mentoring, and scaling project teams for enterprise or strategic customers.
• Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions.
• Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders.
• Strategic thinker with strong analytical and problem-solving abilities.
• Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C-level contacts.
• Customer advocate that ensures customer needs are met and they receive the maximum value from the platform.
• Proactive individual who anticipates customer needs and executes quickly.
• Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment.
• Proficiency with project management  tools like GuideCX, Salesforce, and a data-driven approach to decision-making.
• Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus.

Willingness to travel up to 25% to support on-site implementations and customer engagement.Bachelor’s degree (B.A. or B.S.) preferred; startup experience is a plus.

What You’ll Do:

• Act as the primary point of contact for clients, building strong relationships and understanding their needs and expectations.
• Act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals.  
• Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track.
• Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met.
• Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.
• Proactively identify key customer relationships and proactively understand their needs and expectations.
• Identify, assess, and mitigate potential risks that could impact project timelines or outcomes.
• Help customers navigate the transition to new software, addressing concerns and managing resistance to change.
• Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.
• Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.
• Work with the leadership team to develop and execute strategies for further account software adoption.
• Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.
• Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors.

Where you’ll go (and how often):

• We have customers across the US and Canada, so our top candidates should be ready, willing, and able to travel and assist with our customers. Up to 50% travel target for the position. 

Bonus:

• You have tech start-up experience.
• You have experience in and around the speciality contractor or construction world.

What we offer:

• 124–155k base salary + bonus.
• Generous equity grants- become an owner in our company.
• A comprehensive benefits package.
• Work from home stipend.
• Flexible paid time off.
• Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days.
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

As Implementation Engagement Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. This position will lead a coordinated team that works with BuildOps’s strategic accounts, predominantly private-equity backed customers.  These customers represent a key strategy in the continued growth of BuildOps so developing and growing these partnerships is an essential part of the company’s ongoing success.  In addition to the qualifications below, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform.

What We Look For:

• 5+ years of proven leadership and project management skills, with experience building, mentoring, and scaling project teams for enterprise or strategic customers.
• Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions.
• Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders.
• Strategic thinker with strong analytical and problem-solving abilities.
• Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C-level contacts.
• Customer advocate that ensures customer needs are met and they receive the maximum value from the platform.
• Proactive individual who anticipates customer needs and executes quickly.
• Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment.
• Proficiency with project management  tools like GuideCX, Salesforce, and a data-driven approach to decision-making.
• Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus.

Willingness to travel up to 25% to support on-site implementations and customer engagement.Bachelor’s degree (B.A. or B.S.) preferred; startup experience is a plus.

What You’ll Do:

• Act as the primary point of contact for clients, building strong relationships and understanding their needs and expectations.
• Act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals.  
• Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track.
• Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met.
• Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.
• Proactively identify key customer relationships and proactively understand their needs and expectations.
• Identify, assess, and mitigate potential risks that could impact project timelines or outcomes.
• Help customers navigate the transition to new software, addressing concerns and managing resistance to change.
• Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.
• Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.
• Work with the leadership team to develop and execute strategies for further account software adoption.
• Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.
• Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors.

Where you’ll go (and how often):

• We have customers across the US and Canada, so our top candidates should be ready, willing, and able to travel and assist with our customers. Up to 50% travel target for the position. 

Bonus:

• You have tech start-up experience.
• You have experience in and around the speciality contractor or construction world.

What we offer:

• 145-181k base salary + bonus.
• Generous equity grants- become an owner in our company.
• A comprehensive benefits package.
• Work from home stipend.
• Flexible paid time off.
• Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days.
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

As Implementation Engagement Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. This position will lead a coordinated team that works with BuildOps’s strategic accounts, predominantly private-equity backed customers.  These customers represent a key strategy in the continued growth of BuildOps so developing and growing these partnerships is an essential part of the company’s ongoing success.  In addition to the qualifications below, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform.

What We Look For:

• 5+ years of proven leadership and project management skills, with experience building, mentoring, and scaling project teams for enterprise or strategic customers.
• Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions.
• Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders.
• Strategic thinker with strong analytical and problem-solving abilities.
• Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C-level contacts.
• Customer advocate that ensures customer needs are met and they receive the maximum value from the platform.
• Proactive individual who anticipates customer needs and executes quickly.
• Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment.
• Proficiency with project management  tools like GuideCX, Salesforce, and a data-driven approach to decision-making.
• Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus.

Willingness to travel up to 25% to support on-site implementations and customer engagement.Bachelor’s degree (B.A. or B.S.) preferred; startup experience is a plus.

What You’ll Do:

• Act as the primary point of contact for clients, building strong relationships and understanding their needs and expectations.
• Act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals.  
• Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track.
• Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met.
• Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.
• Proactively identify key customer relationships and proactively understand their needs and expectations.
• Identify, assess, and mitigate potential risks that could impact project timelines or outcomes.
• Help customers navigate the transition to new software, addressing concerns and managing resistance to change.
• Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.
• Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.
• Work with the leadership team to develop and execute strategies for further account software adoption.
• Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.
• Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors.

Where you’ll go (and how often):

• We have customers across the US and Canada, so our top candidates should be ready, willing, and able to travel and assist with our customers. Up to 50% travel target for the position. 

Bonus:

• You have tech start-up experience.
• You have experience in and around the speciality contractor or construction world.

What we offer:

• 138-172k base salary + bonus.
• Generous equity grants- become an owner in our company.
• A comprehensive benefits package.
• Work from home stipend.
• Flexible paid time off.
• Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days.
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.

As an Engagement Manager, you will serve as the strategic owner for BuildOp’s largest customers—accountable for orchestrating outcomes across multiple operating companies (OpCos) within a private equity (PE) structure, from scoping the initial implementation through long-term value realization. Reporting to the Sr. Director of Engagement Managers, this role is perfect for someone energized by high-stakes client partnerships, complex program leadership, and the challenge of driving enterprise transformation at scale across PE-backed portfolios.

What We Look For:

• 6–10+ years of experience in top-tier consulting and/or complex SaaS implementation, with ownership of multi-workstream programs and executive-level visibility.
• Proven track record leading enterprise or PE-backed portfolios, ideally in industrial, field service, construction, or adjacent verticals.
• Hands-on SaaS deployment experience end-to-end: discovery, design, build, test, go-live, and post-go-live optimization.
• Expert program management skills including governance cadences, risk/issue tracking, dependency management, and decision logging across complex, multi-workstream engagements.
• Change management expertise with a proven ability to drive stakeholder alignment, develop communication plans, and deliver frontline adoption at scale.
• Commercial and PS acumen including a strong understanding of professional services economics (scoping, pricing, margin) and how they relate to SaaS ARR and NRR.
• Executive presence and communication skills with demonstrated ability to influence and command credibility with PE operating partners, CEOs, CFOs, and field leadership.

What You’ll Do:

• Own the end-to-end success of strategic private equity or holding company accounts—accountable for outcomes across all OpCos, from pre-sale through long-term value realization.
• Partner with Account Executives on strategic and PE deals to define scope of work aligned to the BuildOps PS catalog (core implementation, ERP migration, tenant migration, data, training, integrations), set clear implementation expectations, and qualify account readiness for kickoff.
• Lead deployment strategy and program planning across the private equity parent and each operating company—defining program phase, governance cadences, risk/issue management, and cross-OpCo dependencies.
• Coordinate cross-functional teams including BuildOps Implementation Managers, data/ERP specialists, Customer Success, and Support to deliver against a clear, scoped plan and standard methodology.
• Maintain a multi-year account plan spanning adoption and utilization targets by holding company and operating company, identify expansion opportunities (additional modules, integrations, new OpCos), and ongoing PS engagements.
• Represent BuildOps in executive settings including steering committees and executive business reviews with PE operating partners, C-suite stakeholders, and OpCo leadership—crafting crisp narratives that connect implementation details to business outcomes.
• Champion best practices and reusability across the portfolio—ensuring documentation (runbooks, process maps, RACIs) is captured and reusable across OpCos to scale delivery excellence.

Who You Are:

• A natural owner who runs accounts like a business—high autonomy, high accountability, and a bias toward decision and action.
• A strategic thinker who uses data (adoption metrics, utilization, financials) to prioritize, make trade-offs, and translate PE value-creation theses into concrete deployment plans.
• Someone who thrives in ambiguity, builds structure where none exists, and can scale patterns from one OpCo or portfolio to many.
• A low-ego collaborator who elevates Implementation Managers and CSMs while staying clearly accountable for portfolio outcomes.
• An executive communicator who crafts crisp narratives—decks, status reports, steerco materials—that connect implementation details to business impact.
• A team player with integrity, grit, and a strong work ethic who is energized by making a real difference for the customers we serve.

Where you’ll go (and how often):

• We have customers across the US and Canada, so our top candidates should be ready, willing, and able to travel and assist with our customers. Up to 25% travel target for the position. 

What we offer:

• 128-181k base salary + bonus.
• Generous equity grants- become an owner in our company.
• A comprehensive benefits package.
• Work from home stipend.
• Flexible paid time off.
• Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days.
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers