Key Responsibilities

The Partner Services Relationship Coordinator plays a central role within boxxe’s commercial business unit, which includes Purchasing, Supplier Management, Deal Registration, Order Management, and Logistics.

This position is responsible for building, developing, and maintaining strong, collaborative relationships with our partners, ensuring effective communication and coordination across hardware, software, licensing, support, and services. While the role may support a wide range of partners and vendors, the core focus is on strengthening partner engagement, understanding their programmes and commercial frameworks, and enabling smooth operational alignment.

A crucial part of the role is ensuring that all partner interactions, service requests, and commercial processes are delivered within SLA and align with partner expectations. The Coordinator ensures clear, consistent, and accurate communication to enhance partner engagement, support sales effectiveness, protect margin, and deliver a high-quality partner experience.

This role is ideal for someone who thrives in a fast-paced environment, has strong commercial and analytical instincts, and is passionate about improving processes, building strong partner relationships, and contributing to a high-performing team.

What you’ll be doing

· Processing Information: Manage high volumes of data and communication across email, ERP (NetSuite), CRM, vendor portals, and distribution systems—ensuring accuracy, traceability, and efficient workflow management.

· Putting the Partner First: Centre partner experience in all activities for both internal and external stakeholders.

· Managing Partner Relationships & Expectations: Build strong, collaborative relationships with partners by understanding their requirements, aligning expectations, and ensuring smooth interactions. Provide clear guidance, proactive communication, and consistent follow‑up to deliver a high‑quality partner experience.

· Performance Excellence: Deliver against performance metrics and KPIs to maintain and improve overall service quality that enhances partner satisfaction and operational efficiency.

· Innovating: Identify and implement improvements to enhance efficiency and accuracy, including automation opportunities within NetSuite and complementary third‑party platforms.

· Championing Diversity and Sustainability: Support and promote diversity and sustainability initiatives through partner programmes where applicable.

· Quoting: Create accurate, validated, and commercially aligned quotations—including new support services, renewals, and relevant partner offerings—ensuring alignment with vendor pricing structures and internal commercial guidelines.

· Commercial Data & Insight: Interpret data and trends to support pricing decisions, opportunity qualification, and commercial insights that strengthen partner alignment.

· Order Management: Oversee the full lifecycle of partner orders—from initial request through to completion—ensuring accuracy, timeliness, and compliance with established processes.

· Partner Coordination: Communicate directly with partners to clarify requirements, provide updates, resolve queries, and maintain strong working relationships.

Requirements

· Industry Experience: Proven experience in a sales admin or commercial role within the Technology industry, specifically the IT Channel. Ideally, experience should be within a Value-Added Reseller (VAR) environment with an international presence.

· Complex Sales Cycles: Experience in managing complex sales cycles and delivering outstanding customer service.

· Partner Relationships: Proven ability to effectively build and maintain partner relationships.

· Attention to Detail: Excellent time management skills, attention to detail, and a passion for numbers.

· Communication Skills: Exceptional communication and influencing skills.

· Relationship Building: Ability to build and maintain strong relationships with individuals at all levels of the business.

· Fast-Paced Environment: Comfortable working in a high-activity, fast-paced environment with tight deadlines.

· Team Player: A collaborative team player with the passion to push yourself and your team to succeed.

Key Responsibilities

The Quoting Administrator plays a central role within boxxe and the work we do. This position sits within boxxe’s Commercial business unit, which includes Purchasing, Supplier Management, Deal Registration, Order Management, and Logistics.

The role is responsible for producing accurate, timely, and commercially aligned quotations, with a primary focus on Cisco — including hardware, software, licensing, support, and services. While the role may support additional vendors as required, the core responsibility centres on Cisco’s portfolio and commercial frameworks.

A key part of the role is ensuring all Cisco quotes are delivered within SLA and aligned with customer expectations, providing accurate pricing, clarity, and consistency to support sales effectiveness, protect margin, and enable a high‑quality customer experience.

This role is ideal for someone who thrives in a fast‑paced environment, has strong commercial and analytical instincts, and is passionate about improving processes, building strong partner relationships, and contributing to a high‑performing team.

What you’ll be doing

• Processing: Manage high volumes of information via email, ERP, and CRM systems.
• Putting the Customer First: Prioritise customer experience in all activities for both internal and external customers.
• Maintaining: Support updates to supplier and deal registration documentation (e.g., portal and programme changes) to ensure visibility and ease of use for the team and wider business.
• Engaging with Sales: Collaborate with sales teams, managers, and leaders to ensure seamless processes and interactions, and support education on how to maximise quoting effectiveness.
• Performance: Deliver against performance metrics and KPIs to maintain and improve overall performance, enhancing the customer experience.
• Innovating: Identify and implement improvements and efficiencies, evolving practices and processes through strategic thinking — including automation opportunities within our ERP (NetSuite) and potential complementary third‑party platforms.
• Championing Diversity and Sustainability: Promote diversity and sustainability initiatives through partner programmes where applicable.
• Quotation Creation: Produce accurate, validated, and commercially aligned quotations across multiple vendors for both product and support, including new support and renewal services.
• Compliance: Ensure all quotations meet vendor requirements, pricing structures, and internal commercial guidelines.
• Data Management: Process and manage large volumes of data across email, ERP, CRM, vendor portals, and distribution systems.
• Data Interpretation: Combine datasets from multiple sources (price lists, vendor portals, internal systems, historical quotes) to create accurate and meaningful commercial outputs.
• Commercial Insight: Interpret data and trends to support pricing decisions, opportunity qualification, and commercial insight.
• Collaboration: Work closely with boxxe’s Sales and Renewals teams to ensure all quote requests are fully understood, documented, and validated.
• Partner Engagement: Liaise with vendors and distributors to clarify queries, validate pricing, and ensure accurate information flow throughout the quoting process.
• Process Adherence: Follow established processes to ensure traceability, accuracy, and easy retrieval of key commercial information.

Requirements

• Industry Experience: Proven experience in a sales administration or commercial role within the technology industry, specifically the IT channel. Ideally within a Value‑Added Reseller (VAR) environment with an international presence.
• Complex Sales Cycles: Experience managing complex sales cycles and delivering outstanding customer service.
• Partner Relationships: Demonstrated ability to build and maintain effective partner relationships.
• Attention to Detail: Excellent time‑management skills, strong attention to detail, and a passion for numbers.
• Communication Skills: Exceptional communication and influencing skills.
• Relationship Building: Ability to build and maintain strong relationships with stakeholders at all levels of the business.
• Fast‑Paced Environment: Comfortable working in a high‑activity, fast‑paced environment with tight deadlines.
• Team Player: A collaborative team player with the drive to push yourself and your team to succeed.

Your Mission (Key Responsibilities)

The Cisco EA Sales Specialist will drive software-led growth by originating, shaping, and closing Cisco Enterprise Agreement opportunities across our client base. You will lead commercial strategy, financial modelling, and deal structuring to articulate and deliver the value of EAs, while providing subject-matter expertise that simplifies licensing and accelerates time-to-value for customers. Working with Account Managers, technical teams, and Cisco, you will own the end-to-end EA sales motion from early engagement and proposal, through negotiation to signature.

What you’ll be doing

Sales & Opportunity Leadership

• Working with account managers and our customers, you will create, qualify, and progress a pipeline of Cisco EA opportunities across Networking, Security, Collaboration, Data Centre, and Observability.
• Analyse boxxe and Cisco provided data to find opportunities in the current install base.
• Engage early to shape buying strategy, consolidate SKUs, and position commercial value (TCO/ROI) aligned to business outcomes.
• Own scoping, pricing, and proposal creation in CCW/EAWS; lead negotiations to closure with clear win plans and close plans.
• Drive upsell/cross-sell, multi-architecture expansions, and co-terming to maximise ARR and margin.
• Drive NRR growth in all existing accounts.

Customer Engagement

• Run EA discovery sessions, value workshops, and roadmap reviews to simplify licensing and communicate outcomes.
• Act as the primary point of contact for EA queries, tenders, and commercials; ensure smooth handoff to Customer Success for adoption.
• Support renewals and true-ups with proactive consumption insights to secure timely, right-sized renewals.

Commercial Structuring & Governance

• Build financial models (baseline vs. EA, consolidation, migration scenarios) and articulate business cases for decision-makers.
• Leverage Cisco programs, incentives, and deal mechanics to optimise price, rebates, and profitability.
• Ensure clean operational handover: accurate BoMs, entitlements, and documented assumptions for onboarding.

Internal & Vendor Collaboration

• Partner with Account Managers and Solution Architects to align EA architectures with customer requirements.
• Coordinate with Cisco (PSS, BDMs, specialists) on co-sell motions, approvals, and escalations.
• Enable the field through playbooks and training.

Reporting & Forecasting

• Collaborate with Sales to maintain accurate pipeline, forecasts, and key metrics (ARR, NRR, ACV, margin) in CRM; track deal risks and next actions.
• Collaborate with Customer Success to ensure consumption and entitlement insights that inform renewal timing, true-ups, and expansion plays are delivered in a timely fashion.

Cisco EA Lifecycle Management

• Manage the sales lifecycle of Cisco Enterprise Agreements, including, renewals, amendments, expansions, and true‑ups.

• Validate EA BoMs, pricing structures, product families, and licensing alignment.
• Respond to customer inquiries and support internal teams with EA‑related questions.

Cross‑Functional Collaboration

• Work with Sales, Operations, Finance, Customer Success, and Engineering teams to ensure seamless EA delivery.
• Participate in customer and internal meetings to provide EA expertise, usage insights, and renewal guidance.
• Support Customer Success initiatives and understand end‑to‑end operational workflows impacting service quality.

Tools & Systems

• Extensive use of Cisco and internal systems:
• Cisco CCW / CCWR, EAWS (Enterprise Agreement Workspace), Smart Accounts & Virtual Accounts, Software Central, Cisco Ready.
• Internal CRM/ERP for pipeline, forecasting, quotes, and approvals.
• Vendor incentive/partner portals to leverage promotions, rebates, and funding.

Requirements

Experience

• Proven experience selling and structuring Cisco Enterprise Agreements within a partner, reseller, vendor, or distribution environment.
• Hands-on expertise with Cisco licensing programs and tooling: CCW, EAWS, Smart Accounts, Cisco Ready, and Software Central.
• Strong commercial acumen: financial modelling (TCO/ROI), pricing, margin/discount management, and deal qualification (MEDDICC or similar).
• Track record of closing multi-architecture software deals and driving renewals/expansions (ARR and NRR growth).
• Ability to translate technical architectures into clear business outcomes for senior stakeholders.

Preferred Skills

• Awareness of Cisco Customer Experience (CX) motions and adoption plays tied to EA value realisation.
• Data analytics to discover opportunities in existing accounts.
• Understanding of Cisco partner programs, incentives, and funding mechanisms.
• Exposure to other enterprise licensing frameworks (e.g., Microsoft, VMware, Fortinet) and competitive positioning.

Soft Skills & Personal Attributes

• Consultative communicator with strong presentation, good negotiation skills and a focus on customer outcomes.
• Collaborative team player able to influence cross-functional stakeholders and executive sponsors.
• Proactive, self-motivated, and outcome-oriented with high attention to detail and pace.

Your Mission 💪

What you’ll be doing 🎯

What experience we think you’ll need 🚀

• Strong grasp of Cloud transformations, Microsoft Azure architecture principles and cost–benefit analysis for IT operational design
• Strong understanding of Microsoft Azure technologies (e.g. Governance, Compute, Networking, Security, Data, DevOps)
• Experience with IT Managed Services
• Broad knowledge of Business Operations and IT Functions beyond pure technology
• Familiarity with Sales Cycles
• Advanced knowledge of at least one of the following: Containers/AKS, Data, AI, AVD
• Microsoft Azure expert level or equivalent qualifications
• Familiarity with Hybrid (Azure Local) or Infrastructure as code would be beneficial
• Can demonstrate strategic thinking and planning in bringing new services to market Is experienced in presales work in Cloud technologies as above
• Is accomplished in writing bid responses and conveying technical outputs into business benefits
• Flexibility to travel throughout the UK when needed

Key Responsibilities

The Hybrid Infrastructure Business Manager will be accountable for the strategic development of their allocated Partners, specifically focused on hybrid cloud technologies. They will be responsible for creating business plans to ensure growth and development of that technology. They will need to align their Partners with boxxe’s tech strategy and collaborate with all stakeholders within boxxe and the Partner. They will be responsible for ensuring the Partners are as profitable as possible and we hold the highest accreditation level available. They will be an advocate of their managed technologies by promoting these within our sales and technical teams. They will also require an understanding of the market and where the opportunity is for hybrid cloud technologies.

What you’ll be doing

· Managing relationships with your assigned partners; this will include working closely with your counterparts at the designated partners to ensure alignment

· Creating business plans which align with boxxe sales & technical strategy, ensuring these are updated on a regular basis.

· Ensuring we are the highest partner level with your assigned partners; informing the wider business and working with different teams to overcome any obstacles stopping us from achieving this.

· Working with the business to understand the direction we want to go in with your assigned partner and ensuring we have the supporting certifications/specialisations to get us to that goal.

· Ensuring that the Sales Teams are working collaboratively with the rest of the business to deliver the best customer experience when positioning/implementing your partner’s solution.

· Acting as an escalation for any complex partner issues/queries.

· Keeping a close eye on the Partner revenue and GP numbers with an aim to grow your Partners on an annual basis. Providing feedback to the Hybrid Cloud Technology Lead on any challenges and risks that affect your Partner growth.

· Organise and host partner meetings / enablement / collaboration sessions in a hybrid form.

· On occasion you will travel to partner events to represent boxxe; – you will be asked to provide feedback to the business, any outcomes and business value these events provide.

· You will be required to learn and specialise in your partners’ technology.

· You will have to work closely with Partner Marketing Specialist to create marketing campaigns, create customer beneficial events, submitting for partner awards, managing, and tracking partner MDF and rebates.

What experience we think you’ll need:

· Great social skills: ability to work collaboratively with different teams

· Ability to communicate clearly and accurately at all levels

· Knowledge of the IT industry

· Passionate and driven individual who is confident to speak up and offer feedback to drive better outcomes.

· Great time management and organisation skills

· Excellent attention to detail

· Ability to work flexibly and to travel within the UK to partner sites when required

What you will be doing  

The Logistics & Inventory Manager is responsible for leading endtoend logistics and inventory operations across UK, international, and thirdparty warehouse locations. This role ensures compliant, efficient, and scalable movement of IT hardware, maintains accurate and auditable stock records, and drives continuous improvement across the supply chain. You will play a key role in product availability, fulfilment performance, understanding regulatory/trade compliance and supporting the business as it grows its international trading capabilities. 

Key Responsibilities  

Leadership & Operations 

• Lead manage and develop the logistics and inventory team to ensure high performance, accuracy, accountability, and excellent service levels. Creating a culture of continuous improvement. 

• Oversee day to day logistics operations for both domestic and international shipments through our warehouses and third party warehouses in the UK and abroad. 

• Partner with wider operational teams to ensure smooth, compliant, and scalable logistics processes. 

Build 

• Develop, maintain, and enforce standard operating processes for logistics, inventory, and export compliance. 

• Reporting, build and produce regular reporting packs for logistics and inventory. Highlighting performance, volumes, and customer experience. 

• Strengthen and expand the preferred courier network to improve service levels, reliability, and geographic coverage. 

• Educate our sales teams on the logistics and inventory offerings that we can provide to maximise opportunities and enhance our customer’s experience. 

• Design and implement data integration layers between logistics and third part warehouses to help improve data accuracy, automation, and end to end visibility across the supply chain 

Logistics  

• Ensure all domestic and export activity from quotation stage through to final delivery is managed. 

• Ensure full compliance with UK & international trade regulations, including export controls, customs documentation, packaging, Incoterms, HMRC requirements, vendor, and destination specific rules 

• Stay current with regulatory changes affecting IT hardware exports (e.g, dualuse goods, sanctions, embargoes). 

• Oversee preparation and accuracy of shipping documentation, including commercial invoices, packing lists, licences, certificates, and customs paperwork. 

• Coordinate international shipments across multiple modes of transport, ensuring on-time, compliant dispatch and customer success. 

• Monitor carrier performance, transit times, costs to deliver service and cost optimisation. 

• Evaluate current courier providers against cost, performance, and customer service metrics to ensure they continue to represent best value for money and experience 

Inventory & Warehouse Management  

• Oversee warehouse operations and inventory accuracy across internal and third-party sites 

• Implement controls and processes to maintain stock integrity, traceability, and audit readiness within our warehouses and third parties. 

• Maintain accurate inventory records within the ERP (NetSuite) and any future WMS platforms, ensuring alignment with finance. 

• Work closely with the warehouse and supply chain teams to optimise storage, picking, packing, dispatch, and stock movements in line with the SOPs. 

• Manage inventory levels against customer requirements and aged stock. 

• Lead stock clearance programmes to reduce aged or obsolete inventory. 

 Business partnering 

• Build and maintain strong working relationships with freight forwarders, customs brokers, carriers and 3PL providers. 

• Help and support our sellers when it comes to specific customer requirements to ensure were demonstrating and proving the best possible service and expertise 

• Negotiate service levels and support performance management of logistics partners. 

• Collaborate cross functionally with operation, commercial, sales, finance, and customer teams to support demand, fulfilment, and service excellence 

• Support with internal and external audits, ensuring compliance with financial and trade requirements  

Requirements  

Experience 

• Proven experience in logistics and inventory management ideally within an IT reseller, technology distributor, or hardware focused environment. 

• Experience managing inventory across multiple locations, including third-party and international warehouses. 

• Demonstrated people management experience within logistics, warehouse, compliance, and inventory teams. 

Technical Skills 

• Strong knowledge of UK export regulations and international shipping requirements. 

• Experience and knowledge of courier and logistics tools to help book and manage deliveries through their online portals, as well as, helping to create and develop direct links that link directly into our ERP 

• Familiarity with NetSuite or other ERP/WMS systems (desirable but not essential). 

• Ability to use government and authoritative sources to stay current with customs, trade, and regulatory changes. 

• High attention to detail, particularly in asset tracking and documentation. 

Soft Skills 

• Confident communicator with experience managing external partners and service providers. 

• Strong organisational skills, analytical mindset and commitment to accuracy and compliance. 

Your Mission 💪

What you’ll be doing 🎯

• Build and maintain technical relationships with key stakeholders within customers and strategic vendors
• Serve as technical authority across Professional Services and Managed Services for post‑sale customer engagements.
• Provide senior‑level technical escalation for the PMO and Managed Service operations teams.
• Collaborate with Professional and Managed Services leadership to implement new and improve existing service models.
• Support the Practice Director on technical strategy and emerging technology adoption.
• Taking a leading role in creating and embedding new packaged service offerings.
• Build and maintain technical training and certification pathways for technical team skills development.
• Undertake knowledge sharing and technical mentoring to aid skills development across technical teams.
• Define, maintain, and standardise documentation, operating procedures, and implementation best practices.
• Oversee demo and training lab environments for the Practice, support customer demonstrations as needed.
• Collaborate with the ‘boxxe Labs’ product team to expand the portfolio of in-house developed software platforms that differentiate us in the market.

What experience we think you’ll need 🚀

• 5+ years’ experience in a senior or lead consultant role, implementing large and complex infrastructure solutions in customer environments
• Knowledge of key cloud technologies (cloud services, compute, data, storage, virtualisation,)
• Certified to expert level in at least one of Microsoft Azure, VMware, Dell, and/or HPE.
• Familiarity with infrastructure-as-code and IT automation tools
• Strong organisational skills
• Excellent quality of documentation
• Exemplary communication skills
• Flexibility to travel throughout the UK when needed
• Matured commercial awareness
• Ability to influence customers, vendors, and colleagues
• Familiarity with any AI/ML frameworks, Kubernetes, or other cloud services (AWS, GCP etc.) is a benefit

Your Mission 💪

What you’ll be doing 🎯

• Leading, motivating, and developing a team of senior Network Operation Centre (NOC) Engineers
• Ensuring the team are following best practice for incident, problem, service and change enablement in line with the specific needs of our customers
• Oversight of team tasks including investigation, troubleshooting, diagnosis, resolution, and recovery to minimise impact to customers, stepping in to assist where required
• Driving a culture of Customer Excellence and Continual Service Improvement within the team
• Identifying, developing, communicating, and implementing process changes across the services to improve customer experience for the team and the wider operations team
• Acting as a point of technical escalation for the NOC engineers
• Working with the NOC 1^st Line / 2^nd Line Team Leaders to ensure tickets are being escalated to the 3^rd Line team where appropriate and providing guidance and knowledge for those team to drive reduction in calls moving to the 3^rd line team
• Acting as a point of escalation for customers and internal stakeholders as required including participating in the On-Call management rota for out of hours escalations.
• Provide input into Service Transition to ensure successful go-live of Managed Service contracts
• Work with the Service Management teams to identify opportunities for improvement within customers accounts
• Supporting the NOC Manager in required audits for the operation to gain and maintain relevant accreditations

What experience we think you’ll need 🚀

• A track record of thriving in a fast‑paced NOC or similar technical operations environment
• Proven experience leading high‑performing engineering teams and elevating overall capability
• Outstanding interpersonal and communication skills, with the confidence to influence, mentor and inspire others
• Strong analytical, planning and organisational abilities, with a knack for turning complex problems into clear, actionable solutions
• Deep technical expertise to at least CCNP / FCP / PCNSE level (or equivalent), with the drive to continuously grow and stay ahead of emerging technologies

Your Mission 💪

The Service Transition Manager is responsible for ensuring the seamless transition of new or modified services into live operational environments. This role focuses on planning, coordinating, and executing transition activities to meet agreed service levels, timelines, and budgets. It requires strong stakeholder engagement across internal teams, customers, and third-party providers, ensuring risks are managed and operational readiness is achieved. This is an opportunity to use your existing knowledge and experience to help shape our processes and procedures and to continually adapt and improve.

What you’ll be doing 🎯

What experience we think you’ll need 🚀

• Proven experience in Service Transition (mandatory)
• Experience in Service Delivery, or Project Management roles (preferred)
• Demonstrated ability to lead virtual teams and manage third-party suppliers
• Experience in implementing ITIL aligned processes and governance
• Strong understanding of ITIL Service Transition and related lifecycle processes.
• Excellent leadership and people management skills in a matrix management environment
• Solid grasp of Project Management methodologies (Prince2, Agile etc)
• Knowledge of IT infrastructure and managed services (Networking, Servers, Storage, End-user computing)
• Ability to manage multiple projects and prioritise effectively under tight deadlines
• Excellent communication, stakeholder management, and negotiation skills
• Project Management Qualification (Prince2, Agile etc) desirable

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

How you’ll fit in to the big picture

Your main responsibility will be to engage with prospective and existing customers and shape relevant Public Sector specific services. You’ll also promote boxxe's expertise and capability within software and hardware solutions. Being responsible for the end to end sales cycle, you’ll take warm inbound leads and grow existing accounts by building strong relationships with key stakeholders in the digital transformation teams in our customers.

What you’ll be doing

• Engaging new and existing customers with boxxe's message and vision
• Nurturing leads into opportunities and booked business
• Understanding the transformational requirements of your customers
• Building relationships with new and prospective clients
• Continuing to grow your technology knowledge and skills
• Developing enhanced Public Sector intelligence
• Be a strategic guide for your customers future digital transformation
• Collaborating with your co-workers and suppliers

What experience we think you’ll need

• Demonstrated success in sales within the technology or solution selling domain
• Proven track record of selling in to the Public Sector (Healthcare, Education, Justice & Blue Light, Local OR Central Government)
• Collaborative mindset, thriving in a high-achieving sales team
• Motivated and eager to delve into and learn about technology
• Driven by the ambition to overcome barriers and consistently surpass targets
• Enjoy working in a fast-paced constantly changing environment
• Resilience and a belief that mistakes and losses are learning opportunities
• Openness, honesty and an entrepreneurial approach

Your Mission 💪

What you’ll be doing 🎯

• Own multiple opportunities across bids, tenders, live deals, and written proposals
• Act as the technical lead, creating solutions that meet customer technical and business needs
• Support the Practice Director when required
• Provide technical peer reviews for other Presales team members
• Build technical designs, cost models, and BOMs as needed
• Produce high‑quality technical designs and written responses for bids and proposals
• Support Sales by presenting technical solutions directly to customers
• Offer expert consultancy advice on Technical Architecture disciplines on behalf of boxxe
• Write consultancy‑level proposals, including cost–benefit analysis and high‑level change plans
• Analyse customer requirements and respond to tenders with clear wording and accurate cost models
• Lead high‑level technical discussions with customers to understand needs and shape solution designs
• Contribute to the Cloud & Infrastructure Practice roadmap and technical governance, working with Professional Services to align on best practice
• Dedicate 5% of your time to R&D and development of new boxxe solutions
• Contribute to the lifecycle of boxxe’s technical portfolio, including vendors and technologies
• Help develop or refine service and solution propositions for the Sales team, working closely with key stakeholders
• Identify and support improvements across technical processes within Service and Sales teams
• Complete formal and informal training to stay aligned with boxxe's technology roadmap and evolving vendor landscape

What experience we think you’ll need 🚀

• Expert level knowledge of VMware VCF or equivalent qualification
• Understanding of infrastructure transformations, key IT architectural design principles and cost benefit analysis related to IT operational design
• Understanding of Business Operations and IT functions beyond technology
• Understanding of Sales Cycles and IT Managed Services
• Expert understanding of virtualisation technologies (Hypervisor, Hyperconverged and Private Cloud)
• Strong understanding IT server, storage, backup and replication technologies.
• Familiarity with Nutanix and VMware software solutions
• Understanding of Public Cloud Services (e.g. Azure) would be beneficial
• Is experienced in presales work in Hybrid Infrastructure technologies as above
• Is accomplished in writing bid responses and conveying technical outputs into business benefits
• Flexibility to travel throughout the UK when needed