Boxxe Group
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NOC Onsite Engineer
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For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission 💪
What you’ll be doing 🎯
- As a 2nd line engineer, you will assist 1st line support engineers through both proactive and reactive escalations
- Update tickets in an organised, efficient and detailed manner and logging time for all work performed
- Work within defined service level agreements (SLA) for different customers to ensure SLAs are met within thresholds
- Own and managing tickets for Incidents, Problems, Changes and others for Managed customers and non-managed devices
- Escalate tickets to 3rd line where appropriate following a defined escalation process
- Maintain documentation of Managed Service Customers
- Required to act as Technical Lead for defined Managed Service Customers
What experience we think you’ll need 🚀
As a 2nd line NOC Engineer you will need to be outgoing, highly organised, disciplined and adaptable with excellent communication skills. You must be willing to get stuck in with day-to-day operational tasks and run multiple work streams. Including these people skills, your technical requirements will also include:
- Cisco Routers and Switching configuration and troubleshooting (CCNP Certification or suitable industry experience)
- Cisco Security configuration and troubleshooting (CCNA Security or suitable industry experience)
- Cisco Wireless configuration and troubleshooting (Experience in Cisco and Meraki)
- ITIL/Change management or similar process experience
- Desirable - Configuration and troubleshooting experience of other Cisco related Security products, specifically ASA, ISE, FirePower and Umbrella
- Desirable - Configuration and troubleshooting of Cisco Data Centre products
- Desirable - Palo Alto Security configuration and troubleshooting – (PCNSE Certification or suitable industry experience)
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Ready to apply?
Apply to Boxxe Group
Service Transition Manager
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For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission 💪
The Service Transition Manager is responsible for ensuring the seamless transition of new or modified services into live operational environments. This role focuses on planning, coordinating, and executing transition activities to meet agreed service levels, timelines, and budgets. It requires strong stakeholder engagement across internal teams, customers, and third-party providers, ensuring risks are managed and operational readiness is achieved. This is an opportunity to use your existing knowledge and experience to help shape our processes and procedures and to continually adapt and improve.
What you’ll be doing 🎯
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You will focus on building and maintaining transition plans that clearly define scope, timelines and resources, ensuring our clients experience a smooth, well‑structured service launch
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Drive operational readiness by making sure processes, documentation, tooling and team training are fully in place long before go‑live
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Proactively identify, assess and mitigate risks, helping to protect delivery timelines and customer outcomes
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Build strong relationships with customers, internal teams and third‑party vendors, keeping everyone aligned and informed throughout the transition
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You will create high‑quality service documentation including Service Handbooks, Knowledge Articles and training materials enabling Service Desk and NOC teams to support services
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Promote governance and consistency by aligning all transition activity with ITIL Service Transition standards and organisational policies
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Champion continuous improvement, capturing lessons learned and evolving our transition approach to deliver even better outcomes over time
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Own clear, accurate reporting across your projects, maintaining plans, risk logs and action trackers, and sharing timely updates with stakeholders
What experience we think you’ll need 🚀
- Proven experience in Service Transition (mandatory)
- Experience in Service Delivery, or Project Management roles (preferred)
- Demonstrated ability to lead virtual teams and manage third-party suppliers
- Experience in implementing ITIL aligned processes and governance
- Strong understanding of ITIL Service Transition and related lifecycle processes.
- Excellent leadership and people management skills in a matrix management environment
- Solid grasp of Project Management methodologies (Prince2, Agile etc)
- Knowledge of IT infrastructure and managed services (Networking, Servers, Storage, End-user computing)
- Ability to manage multiple projects and prioritise effectively under tight deadlines
- Excellent communication, stakeholder management, and negotiation skills
- Project Management Qualification (Prince2, Agile etc) desirable
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Ready to apply?
Apply to Boxxe Group
NOC 3rd Line Technical Team Leader
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For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission 💪
The boxxe NOC operates across Cisco, Fortinet and Palo Alto technologies, delivering high‑level services backed by top‑tier partnerships. As a NOC 3rd Line Technical Team Leader, you’ll lead a team of senior engineers (CCNP/FCP/CCIE level) who monitor, maintain and resolve complex network issues for our customers. You’ll drive high‑quality service delivery and ensure the team is performing at its best, supporting ticket ownership where needed and setting the standard for operational excellence. You’ll champion process and technical improvements, shaping how we work and embedding best practice across Operations. Your team will play a key role in supporting lower tiers with guidance, training and development. Working closely with the NOC Tech Lead, you’ll help introduce new products and services, validating deliverables and ensuring the wider team has the skills and clarity needed to support them confidently.
What you’ll be doing 🎯
- Leading, motivating, and developing a team of senior Network Operation Centre (NOC) Engineers
- Ensuring the team are following best practice for incident, problem, service and change enablement in line with the specific needs of our customers
- Oversight of team tasks including investigation, troubleshooting, diagnosis, resolution, and recovery to minimise impact to customers, stepping in to assist where required
- Driving a culture of Customer Excellence and Continual Service Improvement within the team
- Identifying, developing, communicating, and implementing process changes across the services to improve customer experience for the team and the wider operations team
- Acting as a point of technical escalation for the NOC engineers
- Working with the NOC 1st Line / 2nd Line Team Leaders to ensure tickets are being escalated to the 3rd Line team where appropriate and providing guidance and knowledge for those team to drive reduction in calls moving to the 3rd line team
- Acting as a point of escalation for customers and internal stakeholders as required including participating in the On-Call management rota for out of hours escalations.
- Provide input into Service Transition to ensure successful go-live of Managed Service contracts
- Work with the Service Management teams to identify opportunities for improvement within customers accounts
- Supporting the NOC Manager in required audits for the operation to gain and maintain relevant accreditations
What experience we think you’ll need 🚀
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A track record of thriving in a fast‑paced NOC or similar technical operations environment
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Proven experience leading high‑performing engineering teams and elevating overall capability
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Outstanding interpersonal and communication skills, with the confidence to influence, mentor and inspire others
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Strong analytical, planning and organisational abilities, with a knack for turning complex problems into clear, actionable solutions
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Deep technical expertise to at least CCNP / FCP / PCNSE level (or equivalent), with the drive to continuously grow and stay ahead of emerging technologies
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Ready to apply?
Apply to Boxxe Group