Role Summary 

We’re hiring a Growth Product Manager (GPM) to help build and scale our product-led growth capabilities across our subscription products, as we evolve towards a more structured and scalable growth engine. You’ll play a key role in improving conversion from signup to first value and long-term retention. You will own a key area of the customer lifecycle and its associated KPIs, driving the strategy, roadmap, and execution of growth initiatives across acquisition, activation, retention, or expansion.  This is a hands-on role focused on running experiments, improving onboarding and shipping growth features to increase conversion, engagement, and revenue.  You will also help establish funnel metrics, support the development of our growth strategy, and bring more structure and speed to how we execute growth. Working closely with Core Product Management, Commercial, Product Marketing, and Data Product Management you’ll contribute to building a more systematic, data-driven approach to growth and delivering measurable business impact. 

Key Responsibilities 

Own and drive growth across the funnel 

• Own a key stage of the customer lifecycle (acquisition, activation, retention, or expansion) and its associated KPIs
• Identify and prioritize the highest-impact opportunities to improve conversion, retention, and revenue
• Define and track key growth metrics across the funnel (e.g., activation, retention, NRR), working with data teams to generate insights, evaluate experiments, and guide decisions 

Run experiments and optimize user journeys 

• Design, run, and analyze experiments to improve onboarding, activation, engagement, and expansion
• Ship product changes and growth features based on experiment results and customer insights
• Continuously iterate on user journeys to improve time-to-value, conversion, and long-term retention 

Improve acquisition, conversion, and expansion

• Own and optimize the end-to-end acquisition funnel, partnering with commercial teams to improve conversion across sales-led journeys from lead to activation 
• Increase lead quality, conversion rates, and speed through the funnel
• Identify and execute upsell, cross-sell, and product adoption opportunities to drive revenue growth 

 Collaborate to deliver growth impact

• Own and drive growth initiatives end-to-end, partnering with Core Product, Data Product, Commercial, Product Marketing and Marketing 
• Use data and customer insights (e.g., interviews, surveys, behavioural data) to identify growth opportunities and inform product decisions
• Help establish scalable experimentation practices and improve how we use data to drive growth decisions 

Key Skills and Competencies 

• 3-5 years of experience in growth product management or a similar role, with a focus on B2B markets
• Strong knowledge of growth frameworks (AARRR, North Star Metric)
• Experience with experimentation and A/B testing
• Ability to prioritize using RICE/ICE methodologies
• Proven skills in funnel analysis and conversion optimization
• Customer-centric approach using frameworks like JTBD
• Proven track record of driving measurable growth in SaaS or enterprise product environments
• Strong understanding of B2B growth dynamics, including lifecycle management and sales funnel optimization
• Data-driven mindset, with proficiency in analytics tools and CRM platforms
• Technical fluency, including experience working with APIs and technical documentation
• Strong cross-functional collaboration skills, with the ability to work closely with internal stakeholder teams to deliver growth-focused product features
• Excellent communication and stakeholder management, with a proven ability to align teams around shared goals
• Strategic thinking combined with hands-on execution, able to move from insight to impact quickly
• Fluency in Mandarin (spoken and written) is required.

Preferred Qualifications 

• Experience working in SaaS, enterprise, or mid-market B2B environments.
• Familiarity with growth frameworks such as Product-Led Growth (PLG) and Customer Success-Led Growth.
• Knowledge of financial metrics like ARR, MRR, and LTV/CAC ratios. 

Role Purpose

As a Senior Backend Software Engineer (Fixed Term Contract) within Boku’s Engineering organisation, you will be one of a small group of engineers delivering new products as part of Boku’s Innovation department. A new suite of products being built from the ground up. This is a greenfield development engagement: the work is scoped to designing and building new software, not maintaining or extending existing production services. You will work in a small, high-autonomy team with a clear remit and a defined delivery horizon, reporting to the Head of Product and Engineering.

Key Responsibilities

Backend Engineering

• Design and build production-grade services using Java and Spring Boot, targeting high throughput, low latency, and high availability (99.99%+).
• Implement and evolve RESTful/gRPC/MCP and event-driven APIs supporting payment initiation, callback handling, reconciliation, and settlement flows.
• Build for fault tolerance and resilience: circuit breakers, retry logic, idempotency, and graceful degradation under load. Maximum observability and telemetry at the core of the build to ensure easy support.
• Optimise service performance through profiling, load testing, and careful data access layer design (SQL and NoSQL).
• Collaborating with colleagues and off-shore development teams providing code-reviews and guidance as necessary to team members and development studios.

Payment Systems

• Build the core components of Payout, Card Processing and FX systems from scratch, including a payout processing engine, AI agent treasury orchestration layer, and cash forecasting service. This work is entirely new development and there is no existing codebase to maintain or inherit.
• Contribute to PCI DSS compliant system design and implementation, including sensitive data handling, audit logging, and access control.

Frontend Contribution

• Contribute React-based frontend components for internal tooling, operational dashboards, and merchant-facing interfaces where required.
• Work with Product and Design to deliver functional, well-tested UI features that meet Boku's quality bar.

FX & Treasury Integration (Desirable)

• Support integration with FX data sources including Bloomberg feeds, for use in real-time rate pricing, settlement FX, and treasury risk tooling.
• Contribute to cash position and FX exposure monitoring services, working alongside Finance and Treasury stakeholders.

Reliability & Operations

• Instrument projects with observability from day one: structured logging, distributed tracing, metrics, and alerting built as part of the product, not retrofitted. On-call and incident management for existing Boku production services are outside the scope of this contract.
• Instrument services with structured logging, distributed tracing, and metrics; contribute to SLO/SLA definitions and alerting.
• Set up CI/CD pipelines, container build configuration (Docker/EKS), and code quality gating (SonarCloud, SAST) as new infrastructure built to Boku’s engineering standards and handed over as part of the finished product.

Key Skills, Experience and Competencies

Required

• 5+ years of backend engineering experience, with deep expertise in Java and the Spring Boot ecosystem (Spring MVC, Spring Data, Spring Security).
• Demonstrable experience building and operating high-throughput, high-availability distributed payment or financial services systems.
• Strong understanding of payment system architecture: idempotency, exactly-once delivery, reconciliation, and settlement flows.
• Experience with relational databases (PostgreSQL, MySQL) and messaging systems (Kafka, RabbitMQ, or equivalent).
• Familiarity with container-based deployment (Docker, Kubernetes/EKS) and CI/CD pipeline tooling (GitHub Actions or equivalent).
• Experience with PCI DSS compliant system design and secure coding practices.
• Strong communication skills; ability to work effectively with Product, Architecture, and Operations in a globally distributed team.

Preferred

• React frontend development experience sufficient to contribute to internal tooling and dashboards.
• Experience integrating with Bloomberg data feeds (BFIX, B-PIPE, or similar) or other real-time FX data sources.
• Background in FX processing, treasury systems, or multi-currency settlement.
• Experience with financial messaging standards (ISO 20022, SWIFT MT/camt formats).
• Prior work in a payments processor, PSP, or fintech operating across multiple markets.

AI & Agentic Systems

• Practical experience building or integrating LLM-powered features into production services, including prompt engineering, tool/function calling, and structured output handling via APIs such as Anthropic or OpenAI. Familiarity with AWS Bedrock is ideal.
• Experience designing or contributing to agentic workflows: multi-step autonomous processes where models plan, call tools, and act on results — including handling retries, failure modes, and human-in-the-loop checkpoints.
• Familiarity with MCP (Model Context Protocol) or similar tool-use frameworks for connecting AI models to internal APIs, databases, and external services.
• Comfortable using AI-assisted development tooling (e.g. Claude Code, GitHub Copilot, Cursor) as part of day-to-day engineering workflow, and able to reason critically about where AI assistance adds value versus where it requires human judgement.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• 5+ years of professional software engineering experience in backend-heavy roles.
• Prior experience in a regulated financial services or payment processing environment strongly preferred.

Why Join Boku?

Impact: Work on payment infrastructure that processes billions of dollars annually, serving some of the world's largest digital commerce platforms across 65 countries.

Focus: A fixed term engagement with a clearly scoped remit, embedded within a high-calibre engineering team operating on greenfield and core platform work.

Culture: A collaborative, inclusive engineering culture that values craft, rigorous thinking, and delivery. Boku is a genuinely global company with deep expertise in local payment markets.

Benefits: Competitive day rate, flexible working arrangements, and Singapore-based team with global stakeholder exposure.

Role Purpose

To originate, progress and close complex enterprise opportunities within assigned regions, converting validated pipeline into contracted revenue and long-term merchant partnerships.

The Enterprise Sales Director is personally accountable for enterprise revenue delivery and for progressing opportunities generated by Sales Executives. The role combines senior hunting and closing responsibility with structured oversight of early-stage opportunity development to ensure disciplined pipeline conversion.

Key Responsibilities

• Proactively identify and pursue high-value enterprise opportunities
• Own and close complex multi-stakeholder enterprise sales cycles
• Take ownership of validated leads generated by Sales Executives
• Define and execute structured opportunity progression plans
• Lead discovery, solution positioning and commercial alignment
• Drive commercial negotiations and contract finalization
• Lead and oversee complex RFP processes
• Maintain disciplined pipeline management and accurate forecasting
• Provide clear direction and feedback to Sales Executives on opportunity quality
• Involve Sales Executives in deal cycles to support capability development
• Align with Product, Marketing, Legal and Delivery to ensure competitive positioning and operational feasibility

Key Skills and Competencies

• Enterprise Deal Leadership: Demonstrated ability to lead and close complex multi-stakeholder enterprise transactions
• Opportunity Progression Management: Structured approach to managing validated opportunities through pipeline stages
• Commercial Negotiation: Strong negotiation capability across pricing and contract structures
• Forecast and Pipeline Discipline: Maintains accurate and realistic revenue visibility
• Execution-Focused Coaching: Provides direct and practical feedback to improve Sales Executive output
• Strategic Stakeholder Engagement: Comfortable operating with senior merchant stakeholders

Qualifications

• Minimum five years experience in enterprise B2B sales
• Demonstrated track record of closing complex enterprise deals
• Experience leading RFP processes and commercial negotiations
• Experience within fintech, payments or B2B technology preferred
• Regional experience aligned to assigned territory

Role Purpose

As Key Account Director, you will drive the growth of Boku’s most strategic and complex merchant portfolios, achieving revenue targets through the design and execution of opportunity plans. This high-visibility role is pivotal in shaping and executing Boku’s regional payment strategy while influencing the direction of its global payments business.

Key Responsibilities

• Act as the primary point of contact and trusted advisor for premium merchant partners, ensuring timely resolution of issues and maintaining exceptional service standards across Boku’s suite of payment products and services.
• Deliver on revenue targets and drive incremental growth from existing merchant partners through new product launches and expanded business opportunities.
• Develop and execute growth strategies and account plans that align senior management and cross-functional teams to engage and influence key decision-makers within merchant organizations.
• Lead the preparation and delivery of Quarterly Business Reviews (QBRs) with merchants, driving actionable insights and accountability for follow-through.
• Maintain a comprehensive and current database of merchant information and project documentation to ensure business continuity and operational efficiency.
• Shape product and supply roadmaps to expand and innovate Boku’s payment network, strengthening its position as the preferred local payments partner for enterprise merchants across digital wallets, account-to-account transfers, and direct carrier billing.

Key Skills, experience and Competencies

• Excel in cross-functional collaboration, uniting diverse teams to deliver commercially successful products and services that delight customers.
• Proactive, solution-oriented, and a strong communicator with the ability to uncover and interpret customer needs, even when they are not yet fully defined.
• Demonstrate sound judgment, business acumen and analytical rigor, translating data into actionable insights and making effective decisions with speed and clarity.
• Thrive in fast-paced and dynamic environments, navigating ambiguity with agility and adapting seamlessly as priorities evolve.
• Lead with influence and integrity, inspiring trust, fostering alignment, and setting clear priorities without relying on authority.
• Combine strategic vision with hands-on execution, empowering others while remaining fully accountable for outcomes and results.

Qualifications

• Bachelor’s degree or higher in Business Administration, Economics, or a related field; or equivalent professional experience demonstrating comparable expertise.
• 7+ years of experience in digital payments or fintech within account management, business development, or sales, with proven success managing end-to-end delivery and achieving revenue targets.
• A self-starter with strong attention to detail and a deep understanding of enterprise merchant dynamics.
• Exceptional time management and prioritization skills, with a consistent record of delivering results under pressure in fast-moving environments.
• Proven ability to manage stakeholders across departments, regions, and time zones, fostering alignment and collaboration.
• Experience in mobile payments, e-commerce, or digital technologies is a strong plus.
• Preferably proficient in Mandarin ( Speaking & Written )

Role Purpose

To generate and validate enterprise pipeline within assigned regions through structured prospecting, strategic event activation and disciplined account governance, while contributing to the progression of complex enterprise opportunities.

The role is responsible for securing qualified meetings with priority merchants, maintaining a continuously refreshed enterprise target list, and supporting RFP and presentation preparation. The objective is sustained pipeline strength and improved enterprise conversion performance across priority markets.

Key Responsibilities

• Execute targeted outbound prospecting across defined enterprise merchant segments within assigned regions
• Secure qualified meetings with priority target merchants
• Develop structured, account-specific engagement strategies
• Support regional event activation by building target lists and securing pre-event meetings
• Lead structured post-event follow-up to convert engagement into validated opportunities
• Qualify and prioritize enterprise target accounts against agreed ICP criteria
• Continuously replenish early-stage pipeline as opportunities progress through later stages
• Evaluate inbound and outbound leads using defined qualification frameworks
• Apply commercial judgement to determine strategic fit and viability
• Maintain disciplined and accurate CRM documentation
• Prepare structured opportunity briefings for senior sales colleagues
• Contribute to RFP responses through research and drafting support
• Assist in preparation of enterprise presentations and executive briefing materials
• Conduct competitor and industry analysis where required

Key Skills and Competencies

• Enterprise Prospecting Discipline: Ability to execute structured outbound strategies and secure qualified meetings with senior stakeholders
• Commercial Judgement: Applies analytical thinking to evaluate opportunity quality, strategic alignment and viability
• Stakeholder Engagement: Confident engaging enterprise decision-makers and influencers across multiple levels
• Pipeline Governance: Maintains disciplined account prioritisation and continuous replenishment of target universe
• Communication and Presentation Support: Strong written and verbal communication skills, capable of contributing to RFP and executive materials
• Analytical Capability: Comfortable working with data, segmentation and structured qualification frameworks