Sr. Specialist, Legal Affairs

We are seeking a highly organized and proactive Sr. Specialist, Legal Affairs to support our business. This role provides essential legal, administrative, and organizational support within the Legal Department and plays a key part in ensuring smooth daily operations across contracts, agreements, and corporate recordkeeping.  The ideal candidate is detail-oriented, resourceful, comfortable wearing many hats, and enjoys supporting a cross-functional team.

Boingo simplifies complex wireless challenges to connect people, businesses, and things. For 25 Years, Boingo has been leading the way, pioneering first after first. No matter what wireless technology comes next, Boingo will be there. 

Job and Responsibilities:

• Draft, review, edit, and organize a variety of agreements, including vendor contracts, independent contractor agreements, NDAs, and customer contracts.
• Partner with and advise internal stakeholders in clarifying terms and ensuring that agreements align with company needs and risk mitigation requirements.
• Manage the contract lifecycle by tracking contract deadlines, renewals, milestones, and requirements using organized system and reminders.
• Develop, implement, and maintain contract templates, clause libraries, and internal processes.
• Communicate with outside counsel and conduct case research.
• Organize and maintain electronic filing systems, ensuring documents are logically structured, easy to retrieve, and kept confidential.
• Support special projects, internal audits, and process-improvement initiatives as assigned.
• Conduct legal and factual research involving contract standards, terms, conditions, and insurance requirements.

Qualifications:

• 4-7 years’ experience in contract preparation & review, preferably in the telecommunications industry.
• American Bar Association approved paralegal certificate or paralegal studies credential.
• Thorough understanding of contract documents, contract concepts, and agreement lifecycle management.
• Strong drafting, editing, and proofreading skills with a high level of attention to detail.
• Self-motivated, self-directed.
• Excellent interpersonal skills to work effectively in a highly collaborative, cross-functional environment.
• Experience using contract management software or legal matter management systems. At Boingo we use Salesforce.
• Experience in a high-volume, high-speed environment.

Meet Boingo – named among the Best Places to Work! 

Boingo Wireless simplifies complex wireless challenges to connect people, businesses, and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love.

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products.

We offer a generous benefits package including health, dental, vision, 401(k) match, annual bonus plan, generous vacation, paid parental leave, tuition reimbursement, and more! It’s no wonder we’ve been named among the Best Places to Work!

Boingo’s new headquarters is located at The Star District, offering 35 shops, restaurants, and specialty services.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

#LI-Hybrid

SVP, Operations

This is a critical Senior Leadership Team role at Boingo. You will be responsible for managing the execution, deployment, and ongoing operational performance of Boingo’s in-building network infrastructure solutions across premier venues, with primary focus on the U.S. and Canada. This includes the teams and partners that design, cost, build, activate, operate, and maintain our DAS, Small Cell, and other in-building wireless networks.

Success in this role requires a highly experienced, meticulous, and dynamic leader who can drive consistent field execution while partnering effectively with internal stakeholders and external venue, carrier, and integration partners. This position is customer-facing and requires the ability to represent Boingo credibly in executive-level discussions and presentations.

Responsibilities

• Build, lead, and develop a high-performing team, while leading and overseeing large-scale wireless infrastructure primarily in high volume indoor builds, deployments, activations, and ongoing service delivery to meet evolving business demands.
• Direct large national and multi-site DAS and Small Cell deployments with multiple installation and integration partners, carriers, and employees.
• Ensure that on-site implementation and operations work is in accordance with Venue and Carrier Agreements, Boingo Project Plans, US wireless industry standards, and local, state, national rules and regulations. Successfully manage and direct project completion to meet corporate revenue goals.
• Leverage deep industry knowledge, including carriers, OEMs, and ecosystem partners, to support new customer acquisition, project expansion, and long-term partnerships.
• Ensure organizational structure and talent capabilities align with business scale, execution needs, and future growth.
• Ensure operational organizations are structured, staffed, and prepared to execute against current and future project requirements.
• Partner cross-functionally to ensure timely delivery of operational inputs that support pricing, proposals, and deal execution.
• Continuously assess and adapt operational processes to improve speed, scalability, efficiency, and reliability.
• Represent the company in customer-facing engagements and executive meetings as needed.
• Serve as a senior operational voice in customer discussions, bringing credibility, clarity, and solution-oriented thinking to complex engagements.

Requirements 

• 15+ years of leadership experience in wireless infrastructure construction, engineering, and project and program management (telecom network projects experience required), with experience managing geographically dispersed teams.
• Experience managing multiple simultaneous projects across contractors and multiple employee groups.
• Experience managing capital projects in the $20m-$200m range in complex construction environments.
• Proven ability to schedule and deliver complex projects on time and within budget.
• Technical aptitude with a working understanding of telecommunications network fundamentals
• Experience supporting and maintaining live networks, including participation in 24/7/365 operations for service restoration, upgrades, and performance monitoring.
• Ability to gather, organize, and analyze data to make logical decisions and implement solutions.
• Proven ability to operate effectively within a matrixed organizational structure.
• Strong written, verbal, and interpersonal communication skills
• Demonstrated ability to present complex technical and operational topics to senior and executive-level management, customers, and partners.
• 50% travel required (customer, venue site visits and executive customer engagements).
• Ability to promote coaching, feedback, and development practices that strengthen leadership effectiveness and succession readiness.
• Bachelor’s degree.

Meet Boingo – named among the Best Places to Work!

Boingo Wireless simplifies complex wireless challenges to connect people, businesses, and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products.

We offer a generous benefits package including health, dental, vision, 401(k) match, annual bonus plan, unlimited vacation, paid parental leave, tuition reimbursement, and more! It’s no wonder we’ve been named among the Best Places to Work!

Boingo’s headquarters is located at The Star District, offering 35 shops, restaurants, and specialty services.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

#LI-Hybrid 

Tier 2 Customer Care Technician

Bring your people skills + technical know-how to a team that moves fast and solves real connectivity problems.

 Who we’re looking for: Boingo Wireless is hiring a Tier II Customer Service Agent to support our Wi‑Fi and cellular solutions—including high-speed broadband for U.S. military customers. You’ll troubleshoot connectivity issues, guide customers to resolution, and escalate when needed. We’re a modern, friendly team that values professionalism, ownership, and a consistently positive, customer-first attitude.

Schedule (Part-time):  Thursday and Friday from 2:00 pm to 11:00 pm / 16 hours/week

What you’ll do

• Own your work: manage tasks independently, meet deadlines, and stay organized in a fast-moving environment.
• Support customers across email, phone, and chat—respond quickly and professionally.
• Troubleshoot Wi‑Fi connectivity end-to-end (slow speeds, latency, lag, drops, browsing, app issues) across laptops, mobile devices, smart TVs, and gaming consoles.
• Apply networking fundamentals: routing/switching, NAT, DHCP/IP addressing, wireless LAN controllers, APs, and RF concepts (RSSI, SNR).
• Work confidently with common protocols (DHCP, DNS, RADIUS, AAA) and modern OS/device ecosystems (Windows 7/8/10/11, iOS, Android).
• Resolve service and billing concerns, process refunds, and make account updates within policy guidelines.
• Create, document, and manage tickets from intake through resolution; process escalations and send incident notifications/alerts (internal/external).
• Dispatch single-customer escalations to Field Engineers and coordinate follow-through.
• Spot patterns: review incoming call/contact data to identify larger issues and trends.
• Tools you may use (nice to have): Salesforce, Jira, SolarWinds, and basic network command line.
• Be flexible for nights/weekends, including after-hours and weekend shifts.

What you’ll bring

• A customer-first mindset with clear, confident written and verbal communication.
• Strong understanding of Wi‑Fi, wireless networking and the ability to diagnose issues across routers and client devices.
• Hands-on troubleshooting experience with Windows PCs, laptops, iOS, Android devices, smart TVs, and gaming consoles.
• Comfort working in ticketing, CRM tools (Salesforce and Jira preferred): create detailed case notes, escalate appropriately, and drive issues to closure.
• Collaborative approach—partner with technical teams and management to ensure resolution and customer satisfaction.
• Results-oriented and tenacious: you like solving problems and seeing them through.
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, Word).
• Ability to adapt quickly, learn new technologies, and handle changing priorities.
• Experience: 1–3 years of related support experience preferred; some college preferred.
• Schedule flexibility for late and weekend shifts.

Meet Boingo

Boingo Wireless, Inc. simplifies complex wireless challenges to connect people, business, and things. For more than 25 years, we’ve designed, built, and managed cellular and Wi‑Fi networks at leading venues nationwide—powering connectivity at 120+ major airports and transportation hubs, 100+ U.S. military bases, 70+ sports and entertainment venues, and more.

We’re creative, collaborative, and always pushing the edge of what’s possible in connectivity. Our culture is a big part of our success — we’ve been named a “Best Place to Work” 14 times (and counting).

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

#LI-Hybrid

Associate GRC Analyst  

The Associate GRC Analyst will support our Governance, Risk, and Compliance program. This role is well-suited for an early career professional looking to gain hands-on experience with security frameworks, risk assessments, audits, and compliance operations in an enterprise environment.  

The Associate GRC Analyst will work closely with senior GRC, security, legal, and IT stakeholders to help ensure regulatory, contractual, and internal security requirements are met. 

Candidates should demonstrate a clear interest in pursuing a cybersecurity compliance career, as this role focuses on governance and compliance rather than engineering or technical work. 

Key Responsibilities

Governance & Compliance 

• Assist with maintaining and updating security policies, standards, and procedures. 
• Support compliance efforts aligned with frameworks such as NIST, ISO 27001, SOC 2, PCI DSS, and/or CMMC. 
• Collect, organize, and maintain audit evidence for internal and external audits. 
• Track compliance tasks, remediation activities, and milestones. 

Risk Management 

• Support third-party / vendor risk assessments and due diligence reviews. 
• Assist with documenting risk assessments, risk registers, and mitigation plans. 
• Help respond to customer security questionnaires and compliance requests.

Operational Support 

• Maintain GRC documentation, trackers, and tools 
• Coordinate with internal teams to gather compliance and security information 
• Support incident response documentation and post incident reviews as needed 
• Other duties as assigned 

Required Qualifications 

• 2+ years of experience with Information Security, Risk Management, Compliance, and Governance 
• Basic understanding of information security and risk management concepts 
• Strong written communication skills and attention to detail 
• Ability to manage documentation and multiple workstreams simultaneously 
• Proficiency with Microsoft Word, Excel, and PowerPoint 

Preferred Qualifications 

• Exposure to GRC frameworks (NIST, ISO, SOC 2, PCI DSS, etc.) 
• Internship or entry-level experience in security, IT, audit, or compliance 
• Familiarity with vendor risk management or security questionnaires 
• Experience with GRC tools (e.g., ZenGRC, Archer, ServiceNow GRC 
• Bachelor’s degree in Information Security, Risk Management, CS, or a related field 

Why This Role 

• Handson exposure to real-world security and compliance programs 
• Mentorship from experienced GRC and security professionals 
• Clear growth path into senior GRC, risk, or security compliance roles 
• Cross functional collaboration with security, legal, IT, and business teams 

Meet Boingo – named among the Best Places to Work! 

Boingo Wireless simplifies complex wireless challenges to connect people, businesses, and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love.  

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products.  

We offer a generous benefits package including health, dental, vision, 401(k) match, annual bonus plan, unlimited vacation, paid parental leave, tuition reimbursement, and more! It’s no wonder we’ve been named among the Best Places to Work! 

Boingo is headquartered at The Star District, offering 35 shops, restaurants, and specialty services.  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.  

 _#LI-Hybrid

Program Manager

Boingo Wireless is constantly developing new products and services for use with our worldwide network of hotspots, DAS, and Small Cells. We are looking for a seasoned Program Manager with experience managing the buildouts of Distributed Antenna Systems (DAS) in a variety of venue types including military and campus-type venues. The Program Manager will lead the cross-functional, lifecycle launch and change management of network buildouts, products, channel and partner requirements. The atmosphere we are trying to achieve at Boingo is one of nimbleness and quick response to changing market conditions. At the same time, we need to follow best practices in project management, and quality assurance. The successful candidate will reside in the Dallas Metro Area and have experience in project management within the telecommunications industry. Experience in both large company and small company environments are desirable.

 Responsibilities

• Work cross-functionally with field engineering, development, and professional services through network buildout / project lifecycle
• Understand business and technical requirements to define project scope, deliverables and delivery commitments
• Assume responsibility for driving and delivering multiple projects and releases for cross-functional team
• Demonstrated ability to understand technical aspects of DAS deployment, project management and lifecycle operations
• Maintain strong communication with clients, administrative staff, contractors, general contractors (GCs), and authorities having jurisdiction (AHJs).
• Experience working on the technical aspects of wireless network technology, deployment, construction standards, product, and project.
• Successfully manage and prioritize multiple projects using project planning techniques and software through all phases of the project lifecycle
• Proactively track deliverables and act when they are missing or late
• Drive project activities against plans, and develop and manage project status documentation and communications
• Manage cost and schedule and make sound fiduciary decisions regarding project expenditures
• As part of project status tracking and reporting, continuously assess project risk factors and recommend appropriate courses of action to mitigate
• Lead and manage recurring partner requirements, service levels, reporting, change management quality assurance and Key Performance Indicators (KPI’s) including formal weekly / monthly / quarterly reporting requirements and meetings
• Mentor other staff and collaborate as a member of technical sales support as needed.

Requirements

• 8+ years working experience Managing DAS and ERRCS projects
• Proficient in business tools like Excel, PowerPoint, and other MS Office tools.
• Ability to read and interpret blueprints and construction drawings.
• Proven track record in delivering large scale projects on schedule
• Experience managing capital for multi-million-dollar project costs and expenditures
• Strong project management skills, methodologies and analytical skills
• Ability to drive all aspects of a product through the entire life cycle
• Sound business judgment and ability to make data-driven decisions
• Strong interpersonal and communication skills
• Strong ability to lead and motivate team members
• Ability to create and deliver effective presentations
• Experience in the telecommunications industry
• BS Degree preferred
• Must be self-motivated with a proactive approach to working with diverse teams.
• Travel to local and out-of-state sites will be required.

Meet Boingo – named among the Best Places to Work! 

Boingo Wireless simplifies complex wireless challenges to connect people, businesses, and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to office buildings and hospitals, Boingo helps folks stay connected to the people and things they love 

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products.  

We offer a generous benefits package including health, dental, vision, 401(k) match, annual bonus plan, unlimited vacation, paid parental leave, tuition reimbursement, and more! It’s no wonder we’ve been named among the Best Places to Work! 

Boingo’s new headquarters is located at The Star District, offering 35 shops, restaurants, and specialty services.  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.  

#LI-Hybrid