SVP, Operations

This is a critical Senior Leadership Team role at Boingo. You will be responsible for managing the execution, deployment, and ongoing operational performance of Boingo’s in-building network infrastructure solutions across premier venues, with primary focus on the U.S. and Canada. This includes the teams and partners that design, cost, build, activate, operate, and maintain our DAS, Small Cell, and other in-building wireless networks.

Success in this role requires a highly experienced, meticulous, and dynamic leader who can drive consistent field execution while partnering effectively with internal stakeholders and external venue, carrier, and integration partners. This position is customer-facing and requires the ability to represent Boingo credibly in executive-level discussions and presentations.

Responsibilities

• Build, lead, and develop a high-performing team, while leading and overseeing large-scale wireless infrastructure primarily in high volume indoor builds, deployments, activations, and ongoing service delivery to meet evolving business demands.
• Direct large national and multi-site DAS and Small Cell deployments with multiple installation and integration partners, carriers, and employees.
• Ensure that on-site implementation and operations work is in accordance with Venue and Carrier Agreements, Boingo Project Plans, US wireless industry standards, and local, state, national rules and regulations. Successfully manage and direct project completion to meet corporate revenue goals.
• Leverage deep industry knowledge, including carriers, OEMs, and ecosystem partners, to support new customer acquisition, project expansion, and long-term partnerships.
• Ensure organizational structure and talent capabilities align with business scale, execution needs, and future growth.
• Ensure operational organizations are structured, staffed, and prepared to execute against current and future project requirements.
• Partner cross-functionally to ensure timely delivery of operational inputs that support pricing, proposals, and deal execution.
• Continuously assess and adapt operational processes to improve speed, scalability, efficiency, and reliability.
• Represent the company in customer-facing engagements and executive meetings as needed.
• Serve as a senior operational voice in customer discussions, bringing credibility, clarity, and solution-oriented thinking to complex engagements.

Requirements 

• 15+ years of leadership experience in wireless infrastructure construction, engineering, and project and program management (telecom network projects experience required), with experience managing geographically dispersed teams.
• Experience managing multiple simultaneous projects across contractors and multiple employee groups.
• Experience managing capital projects in the $20m-$200m range in complex construction environments.
• Proven ability to schedule and deliver complex projects on time and within budget.
• Technical aptitude with a working understanding of telecommunications network fundamentals
• Experience supporting and maintaining live networks, including participation in 24/7/365 operations for service restoration, upgrades, and performance monitoring.
• Ability to gather, organize, and analyze data to make logical decisions and implement solutions.
• Proven ability to operate effectively within a matrixed organizational structure.
• Strong written, verbal, and interpersonal communication skills
• Demonstrated ability to present complex technical and operational topics to senior and executive-level management, customers, and partners.
• 50% travel required (customer, venue site visits and executive customer engagements).
• Ability to promote coaching, feedback, and development practices that strengthen leadership effectiveness and succession readiness.
• Bachelor’s degree.

Meet Boingo – named among the Best Places to Work!

Boingo Wireless simplifies complex wireless challenges to connect people, businesses, and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products.

We offer a generous benefits package including health, dental, vision, 401(k) match, annual bonus plan, unlimited vacation, paid parental leave, tuition reimbursement, and more! It’s no wonder we’ve been named among the Best Places to Work!

Boingo’s headquarters is located at The Star District, offering 35 shops, restaurants, and specialty services.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

#LI-Hybrid 

DAS Field Engineer

Boingo is growing, with a strong pipeline of exciting projects. We’re looking for a field engineer who’s ready to take ownership of their marquee venues — keeping systems running smoothly and partners satisfied. With cutting-edge technology at your fingertips and a top-notch team by your side, you’ll have everything you need to succeed.

As the leader of your venue networks, you’ll need to be customer-focused, with in-depth knowledge of Distributed Antenna Systems (DAS), along with some WLAN, and Small Cell networks. You’ll maintain and enhance system performance in large-scale venues while collaborating with a tight-knit team to tackle complex technical challenges.

Key Responsibilities:

• Manage procurement for your venues, ensuring cost efficiency and budget adherence for hardware and subcontractor labor.
• Optimize network performance by collaborating with system integrators and the operations deployment team during commissioning and integration.
• Review and approve system integrator reports, ensuring compliance with carrier KPIs.
• Analyze system health data, including Layer 3 messaging KPIs and carrier RAN metrics, and conduct quality control checks.
• Perform routine health checks, preventative maintenance, and ensure system performance aligns with original turn-up standards.
• Generate internal and external performance reports for stakeholders.
• Conduct system testing, including RF sweep, fiber testing, PIM, and carrier handset testing.
• Remotely monitor venues, troubleshooting issues, and coordinate subcontractor dispatch when necessary.
• Build relationships with service providers to enhance system performance through data analysis.
• Perform benchmark testing, RF site surveys, and create as-builts for new and existing venues.
• Execute system modifications and additions, including DAS, Small Cell, and Wi-Fi equipment installations, rack stacking, and cable routing.
• Work with hand and power tools, coaxial PPC compression tools, Cat5/6 terminations, and RF test equipment.
• Maintain strong technical knowledge of wireless network products and ensure compliance with safety, business conduct, and quality assurance standards.

 Requirements:

• 3+ years of hands-on experience as a DAS or Cellular Field Engineer.
• Familiarity with DAS OEMs (e.g., CommScope, JMA, Corning Mobile Access, SOLiD) and their performance benchmarks.
• Experience managing subcontractors remotely across large regions.
• Ability to read and interpret construction drawings, RF schematics (iBwave / Ekahau), and blueprints.
• Proficiency in updating reports and trouble tickets.
• Physical ability to lift 50 lbs., work outdoors, on ladders, and in confined spaces.
• Experience with electrical wiring, ESD products, and working in construction or installation environments with minimal supervision.
• Certifications in test equipment (e.g., Anritsu Sweep Master) and connector coring / compression techniques.
• Basic LAN Layer 1 & 2 troubleshooting, including Cisco CLI knowledge.
• Formal training or equivalent hands-on experience in basic installation procedures.
• Willingness to travel within the Southwest region for up to a week and occasionally work shifts outside regular hours.

Meet Boingo

Boingo Wireless is one of the world’s leading providers of connectivity solutions, powering wireless networks in airports, transit hubs, military bases, stadiums, and commercial properties. We design, build, and manage secure, high-performance DAS, Wi-Fi, private networks, and small cell systems that keep people and businesses connected wherever they are. 

At Boingo, we don’t just follow the latest technology trends, we help shape them. Our team is driven by a culture of innovation, collaboration, and customer success, with a proven track record of delivering solutions that meet the evolving demands of connected environments. 

We offer a generous package of benefits and perks, including health, dental, vision, a bonus plan, 401(k) match, gym & phone reimbursement programs, tuition reimbursement – and more!  The starting pay range for this position is $104,000 to 131,000 per year. The pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge and experience, among other factors.  Boingo also offers an annual bonus plan as part of the compensation package, as well as a full range of medical, dental, vision, financial, and other benefits.  We have a great office space in the heart of the city, at Rockefeller Center. Selected candidates who are made a conditional job offer will be asked to undergo a background check.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

_#LI-Hybrid

Project Manager

As Boingo’s Project Manager, DAS, you’ll take charge of projects to fulfill our agreements with a variety of venues. You’ll manage the implementation of DAS projects from sales to successful rollover to O&M phase and you will work closely with site owners, general contractors, managers, cellular carrier reps, and your Boingo colleagues. You’ll manage the daily direction of all project-related activities that pertain to our agreements with cellular carriers and venue managers. (e.g., airport authorities, building management, municipalities, etc.)

This role requires frequent travel to our Rockefeller Center office, and LaGuardia Airport.   

Responsibilities

• Team-lead responsibility for the design, construction, test, and launch of DAS systems in select venues
• Review executed Host Agency contracts, Carrier Agreements, contractors and subcontracts, etc.
• Prepare Project Plans and set up project teams; work and coordinate with the NYC based PM team
• Manage and coordinate day to day construction activities related to all on-site implementation and operations work in accordance with Agreements, Contracts and Project Plans
• Work directly with host facility representatives to establish and maintain cooperative relationships
• Support the discovery, review, and evaluation of all potential service sub-contractors
• Follow Program Control’s Project Tracking and Reporting Process, including Program & Project Review Presentations 
• Establish Preventative & Emergency Maintenance Plans
• On-site management of all Boingo field personnel, contractors & subcontractors
• Coordinate and oversee of all project management work schedules and weekly look-a-heads
• Manage all coordination effort between Host Agency Project Managers and General Contractors, various trade labor contractors, engineering firms, etc. 
• Serve as the first contact for contract compliance
• Coordinate and oversee all acceptance testing
• Work directly with vendors in areas of documentation, spares, support, upgrades, commissioning, ATP and maintenance

Requirements

• 7 + years of experience in telecommunications industry management.
• Experience in working with telecom companies and host agencies is required.
• A solid grasp of project management functions.
• A professional demeanor and the ability to interface directly with senior company management is a must.
• Must be able to manage a diverse group of subcontractors and employees and effectively perform and manage multiple tasks concurrently.
• Experience and moderate knowledge of RF distribution systems and fiber optic systems is required.

Meet Boingo

Boingo Wireless is one of the world’s leading providers of connectivity solutions, powering wireless networks in airports, transit hubs, military bases, stadiums, and commercial properties. We design, build, and manage secure, high-performance DAS, Wi-Fi, private networks, and small cell systems that keep people and businesses connected wherever they are. 

At Boingo, we don’t just follow the latest technology trends, we help shape them. Our team is driven by a culture of innovation, collaboration, and customer success, with a proven track record of delivering solutions that meet the evolving demands of connected environments. 

We offer a generous package of benefits and perks, including health, dental, vision, a bonus plan, 401(k) match, gym & phone reimbursement programs, tuition reimbursement – and more!  The starting pay range for this position is $104,650 to $131,100 per year. The pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge and experience, among other factors.  Boingo also offers an annual bonus plan as part of the compensation package, as well as a full range of medical, dental, vision, financial, and other benefits.  We have a great office space in the heart of the city, at Rockefeller Center.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

#LI-Hybrid

Program Manager

Boingo Wireless is constantly developing new products and services for use with our worldwide network of hotspots, DAS, and Small Cells. We are looking for a seasoned Program Manager with experience managing the buildouts of Distributed Antenna Systems (DAS) in a variety of venue types including military and campus-type venues. The Program Manager will lead the cross-functional, lifecycle launch and change management of network buildouts, products, channel and partner requirements. The atmosphere we are trying to achieve at Boingo is one of nimbleness and quick response to changing market conditions. At the same time, we need to follow best practices in project management, and quality assurance. The successful candidate will reside in the Dallas Metro Area and have experience in project management within the telecommunications industry. Experience in both large company and small company environments are desirable.

 Responsibilities

• Work cross-functionally with field engineering, development, and professional services through network buildout / project lifecycle
• Understand business and technical requirements to define project scope, deliverables and delivery commitments
• Assume responsibility for driving and delivering multiple projects and releases for cross-functional team
• Demonstrated ability to understand technical aspects of DAS deployment, project management and lifecycle operations
• Maintain strong communication with clients, administrative staff, contractors, general contractors (GCs), and authorities having jurisdiction (AHJs).
• Experience working on the technical aspects of wireless network technology, deployment, construction standards, product, and project.
• Successfully manage and prioritize multiple projects using project planning techniques and software through all phases of the project lifecycle
• Proactively track deliverables and act when they are missing or late
• Drive project activities against plans, and develop and manage project status documentation and communications
• Manage cost and schedule and make sound fiduciary decisions regarding project expenditures
• As part of project status tracking and reporting, continuously assess project risk factors and recommend appropriate courses of action to mitigate
• Lead and manage recurring partner requirements, service levels, reporting, change management quality assurance and Key Performance Indicators (KPI’s) including formal weekly / monthly / quarterly reporting requirements and meetings
• Mentor other staff and collaborate as a member of technical sales support as needed.

Requirements

• 8+ years working experience Managing DAS and ERRCS projects
• Proficient in business tools like Excel, PowerPoint, and other MS Office tools.
• Ability to read and interpret blueprints and construction drawings.
• Proven track record in delivering large scale projects on schedule
• Experience managing capital for multi-million-dollar project costs and expenditures
• Strong project management skills, methodologies and analytical skills
• Ability to drive all aspects of a product through the entire life cycle
• Sound business judgment and ability to make data-driven decisions
• Strong interpersonal and communication skills
• Strong ability to lead and motivate team members
• Ability to create and deliver effective presentations
• Experience in the telecommunications industry
• BS Degree preferred
• Must be self-motivated with a proactive approach to working with diverse teams.
• Travel to local and out-of-state sites will be required.

Meet Boingo – named among the Best Places to Work! 

Boingo Wireless simplifies complex wireless challenges to connect people, businesses, and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to office buildings and hospitals, Boingo helps folks stay connected to the people and things they love 

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products.  

We offer a generous benefits package including health, dental, vision, 401(k) match, annual bonus plan, unlimited vacation, paid parental leave, tuition reimbursement, and more! It’s no wonder we’ve been named among the Best Places to Work! 

Boingo’s new headquarters is located at The Star District, offering 35 shops, restaurants, and specialty services.  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.  

#LI-Hybrid