About the Position:

Bluefish is seeking an experienced and client-centric Director of Professional Services to lead and scale our delivery pods. This role is a critical leader within the Strategy & Services organization, responsible for managing and developing Customer AI Strategists, AI Consultants, and Customer AI Analysts, and driving portfolio-level strategy, client retention, and renewal ownership across key industry verticals.

As Director of Professional Services, you'll play a central role in shaping how our organization delivers measurable AI marketing outcomes for the world's largest brands. You'll develop a portfolio and vertical point of view, build team processes in partnership with the Head of Professional Services, and serve as an accountable, senior voice in client relationships — ensuring that every engagement translates into strategic value and long-term partnership.

What You'll Be Doing

• Lead, coach, and manage a pod of Customer AI Strategists, AI Consultants, and AI Analysts aligned to specific industry verticals, driving high performance and career growth.
• Partner closely with the Head of Professional Services to build team processes, operating rhythms, and delivery frameworks that scale across the organization.
• Own portfolio-level strategy across multiple verticals within the same sector, developing a sharp vertical POV and ensuring consistency of outcomes across accounts.
• Take ownership of portfolio renewals — proactively identifying risks, building the case for expansion, and leading renewal conversations with clients.
• Frame client problems, make tradeoff calls, and be accountable for outcomes at the vertical level, bringing a strategic perspective to every client engagement.
• Lead cross-functional and client-facing conversations at senior levels (VP, SVP+), partnering with Product, Marketing, and Account Leads to drive alignment and shared accountability.
• Work closely with AI Strategists to develop vertical-specific narratives and views that inform client strategy and internal thinking.
• Establish and scale best practices for client orchestration, workstream ownership, account planning, and performance measurement.
• Contribute to hiring, onboarding, and team design as the Professional Services organization continues to grow.

What You Bring

• 12+ years of experience in client services, management consulting, enterprise customer success, or a related field, with meaningful experience managing senior client relationships.
• Proven track record of owning portfolio-level outcomes — including renewals, expansions, and executive-level client engagement — across complex, multi-brand or multi-market accounts.
• Strong strategic thinking skills with the ability to frame ambiguous problems, make clear tradeoff decisions, and drive accountability across a team.
• Experience leading and developing high-performing delivery teams, with a coaching orientation and a focus on career growth.
• Excellent communicator and executive presence — comfortable leading conversations with VP and SVP-level client stakeholders and cross-functional partners alike.
• Analytically grounded, with experience working alongside data and strategy teams to develop insight-driven narratives and client recommendations.
• Startup-ready attitude and comfort operating in a fast-moving environment where priorities evolve quickly.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
• Join an experienced high-performing team where you will have immediate ownership and impact
• Experience a true meritocracy with significant career growth upside as the business scales

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren't afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done

About the Position:

Bluefish is on the cutting edge of AI-powered SaaS, helping brands understand their performance and optimization in the new AI funnel. As part of our Marketing Services team, we’re looking for a Senior Customer AI Researcher to lead the charge in uncovering how AI models perceive, rank, and recommend the world’s leading brands.

In this role, you will be the technical engine of our research arm. You aren't just looking at data; you are conducting sophisticated experiments to understand the mechanics of the AI-powered internet. You will bridge the gap between abstract marketing questions and hard technical evidence, ensuring every insight we deliver is defensible, credible, and actionable.

What You’ll Be Doing: 

• Technical Implementation & Ownership – Own the end-to-end technical research stack, including platform specifications, configurations, advanced prompt engineering, custom queries, and the architecture of client-facing dashboards.
• Thought Leadership & Industry Insight – Generate high-impact thought leadership ideas by synthesizing industry trends, internal best practices, and deep-dive platform knowledge into fresh perspectives for the market.
• Measurement Scoping & Analysis – Translate strategic briefs into rigorous data requirements. You will define the boundaries of our research by scoping what can be captured within the platform versus what requires bespoke external analysis.
• Editorial & Data Credibility – Partner closely with the Editorial Director to co-author content briefs, ensuring that all data-driven narratives are technically sound, defensible, and meet the highest standards of credibility.
• Data Synthesis & Insights – Responsible for delivering clean, structured datasets and distilling them into the "top 3" most actionable insights that drive immediate value for our clients.
• Operational Excellence & Scalability – Build and maintain the "Research Playbook." You will create scalable processes that allow our team to conduct deep-dive audits for clients faster and with higher precision.
• Product Strategy Partnership – Act as a critical technical bridge, providing our Product and Engineering teams in Berlin with direct evidence from the field on platform performance and emerging AI model behaviors.

Qualifications:

• 5+ years of experience in technical research, data science, or performance-based marketing analytics within a SaaS or agency environment.
• Technical Mastery – Hands-on experience with LLM configurations and prompt engineering. You are comfortable building complex queries and designing intuitive BI dashboards.
• Analytic Rigor – You have a proven ability to manage large datasets and the "detective" mindset required to find patterns in the noise of AI-generated responses.
• Strategic Translation – You can take a high-level marketing question and break it down into a technical measurement plan with clear "can/cannot" parameters.
• Collaboration & Communication – Excellent at working cross-functionally with both creative/editorial teams and technical/engineering teams.
• Precision & Craftsmanship – You have an eagle eye for detail. You take pride in delivering "clean" data and believe that the credibility of our brand rests on the accuracy of your work.
• Education – Bachelor’s degree in a research-intensive field (e.g., Data Science, Economics, Statistics, or Computer Science) or equivalent practical experience.

Nice to Haves:

• SEO/SGE Mastery – Experience with Search Generative Experience or traditional SEO tools (Ahrefs, SEMRush, etc.).
• Technical Writing – Experience contributing to white papers, industry reports, or technical blogs.
• Automation Skills – Familiarity with Python or API-based workflows to streamline data collection and analysis.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position

Bluefish is on the cutting edge of AI-powered SaaS, helping brands understand their performance and optimization in the new AI funnel. As part of our Marketing Services team, we’re looking for a seasoned, client-facing Customer AI Strategist to guide enterprise marketers across Europe through their AI Marketing journey.

In this role, you will be a trusted consultant and advisor to senior stakeholders at some of the world’s largest brands. You will lead customers in building and implementing AI Marketing strategies that drive measurable results across diverse markets. If you thrive at the intersection of data, strategy, and storytelling—and love shaping business transformations within the evolving European regulatory and tech landscape—this role is for you.

What You’ll Be Doing

• Strategic AI Marketing Advisory – Serve as a senior advisor to customer executives, shaping their AI Marketing adoption roadmap and ensuring Bluefish solutions deliver measurable impact.
• EMEA Customer Relationships – Own strategic relationships with key enterprise accounts across the region, delivering executive-level insights, quarterly business reviews (QBRs), and tailored optimization plans that drive retention and growth.
• Market Intelligence – Stay ahead of AI, SaaS, SEO, and marketing technology trends—specifically regarding European market dynamics—bringing forward-looking insights to customers and helping Bluefish anticipate industry shifts.
• Innovation & Best Practices – Identify and codify patterns from customer engagements to shape Bluefish’s global best practices, thought leadership, and playbooks for AI-powered performance.
• Cross-functional Partnership – Collaborate with our NYC-based business operations and Berlin-based engineering teams to bring customer feedback into product strategy, ensuring alignment between European customer needs and Bluefish’s roadmap.
• Operational Excellence & Scalability – Responsible for designing and implementing scalable internal operational playbooks. You will streamline delivery processes to provide high-quality, high-value strategic outputs for clients with increased speed.

• Product Strategy Partnership – Act as the "voice of the customer" for our engineering and product teams. You will translate frontline client challenges into product feedback/requirements, helping prioritize features that solve real-world AI marketing hurdles.

Qualifications

• 5+ years of relevant experience owning customer relationships in senior client-facing roles (e.g., management consulting, technical account management, or strategic agency roles) within a SaaS or high-growth tech environment.
• Data-Driven Strategy – Strong experience in data analysis and optimization; you can translate complex datasets into clear, actionable recommendations for C-suite stakeholders.
• AI Fluency – Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
• Technical Literacy – Proficiency with analytics tools (e.g., Excel, SQL, BI dashboards) and an understanding of the modern marketing tech stack.
• Communication Excellence – Exceptional presentation skills with the ability to navigate complex organizational structures and influence both technical and non-technical stakeholders.
• Adaptability & Grit – Demonstrated resourcefulness in a fast-paced startup environment; you are comfortable navigating ambiguity and "rolling up your sleeves."
• Education – Bachelor’s degree in a technical, business, or finance-related field preferred.
• Language Skills – Fluency in English is required; proficiency in French, German, or other European languages is a plus.

Nice to Haves

• Search Background – Experience in SEO (keyword strategy, organic growth) or Search Generative Experience (SGE) optimization.
• Digital Marketing – Prior roles in performance marketing, marketing operations, or conversion rate optimization (CRO).
• Regulatory Awareness – Basic understanding of the European AI Act and GDPR considerations as they relate to marketing technology.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position:

Bluefish is on the cutting edge of AI-powered SaaS, helping marketers understand AI marketing performance and optimization. We're looking for a sharp, customer-savvy Customer AI Analyst who’s passionate about data, skilled in prompt engineering, and fluent in helping clients get real results from AI tools. As a Customer AI Analyst, you’ll work closely with customers to ensure their accounts are configured for success from the start—optimizing for the best possible AI outcomes. Your focus will be on turning data into insights, engineering effective prompts for large language models (LLMs), and collaborating directly with clients on regular deliverables. Think of this role as a blend of SEO analyst, AI prompt engineer, and strategic customer advisor.

What You’ll Be Doing:

• Account Setup & Optimization - Configure and optimize customer accounts to ensure the best foundation for AI performance. Interpret key data to improve setup and support ongoing AI optimization.
• LLM Prompt Optimization - Design, test, and refine prompts to get high-quality outputs from large language models—ensuring results align with customer goals and industry standards.
• Customer Engagement & Strategy - Serve as the primary service advisor for your customers. Deliver actionable insights, performance reviews, and monthly deliverables (e.g., reports, strategy briefs, optimization plans).
• Insights & Storytelling - Turn complex data into clear, strategic recommendations using presentations, dashboards, and written narratives tailored to different stakeholders (including executives).
• Cross-functional Collaboration - Partner with product and account teams to feed customer insights into roadmap planning and improve overall service delivery.
• Customer Education - Contribute to enablement initiatives by creating data-driven best practices, case studies, and onboarding resources.
• Trend Monitoring - Stay up-to-date on AI, marketing analytics, and AEO/GEO trends to keep customers informed and ensure Bluefish remains ahead of the curve.

Qualifications:

• 2+ years of relevant experience in a customer-facing, data-focused role (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.
• Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment.
• Strong ability to translate complex data into meaningful strategies and recommendations.
• Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
• Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).
• Excellent communication and presentation skills—confident working with both technical and executive stakeholders.
• Strong organizational skills with a proven ability to juggle multiple clients and deadlines.
• Bachelor’s degree in a technical, business, or finance-related field preferred—can substitute for customer-facing experience.
• Highly organized with the ability to manage multiple accounts and competing priorities.
• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.
• Native French-language (preferred) and native English-language skills

Nice to Haves:

• Background in SEO (e.g., keyword strategy, performance analysis, organic growth).
• Experience in digital marketing or campaign performance analysis.
• Prior roles in SEO analysis, marketing operations, or conversion optimization.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position:

Bluefish is on the cutting edge of AI-powered SaaS, helping marketers understand AI marketing performance and optimization. We're looking for a sharp, customer-savvy Customer AI Analyst who’s passionate about data, skilled in prompt engineering, and fluent in helping clients get real results from AI tools. As a Customer AI Analyst, you’ll work closely with customers to ensure their accounts are configured for success from the start—optimizing for the best possible AI outcomes. Your focus will be on turning data into insights, engineering effective prompts for large language models (LLMs), and collaborating directly with clients on regular deliverables. Think of this role as a blend of SEO analyst, AI prompt engineer, and strategic customer advisor.

What You’ll Be Doing:

• Account Setup & Optimization - Configure and optimize customer accounts to ensure the best foundation for AI performance. Interpret key data to improve setup and support ongoing AI optimization.
• LLM Prompt Optimization - Design, test, and refine prompts to get high-quality outputs from large language models—ensuring results align with customer goals and industry standards.
• Customer Engagement & Strategy - Serve as the primary service advisor for your customers. Deliver actionable insights, performance reviews, and monthly deliverables (e.g., reports, strategy briefs, optimization plans).
• Insights & Storytelling - Turn complex data into clear, strategic recommendations using presentations, dashboards, and written narratives tailored to different stakeholders (including executives).
• Cross-functional Collaboration - Partner with product and account teams to feed customer insights into roadmap planning and improve overall service delivery.
• Customer Education - Contribute to enablement initiatives by creating data-driven best practices, case studies, and onboarding resources.
• Trend Monitoring - Stay up-to-date on AI, marketing analytics, and AEO/GEO trends to keep customers informed and ensure Bluefish remains ahead of the curve.

Qualifications:

• 2+ years of relevant experience in a customer-facing, data-focused role (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.
• Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment.
• Strong ability to translate complex data into meaningful strategies and recommendations.
• Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
• Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).
• Excellent communication and presentation skills—confident working with both technical and executive stakeholders.
• Strong organizational skills with a proven ability to juggle multiple clients and deadlines.
• Bachelor’s degree in a technical, business, or finance-related field preferred—can substitute for customer-facing experience.
• Highly organized with the ability to manage multiple accounts and competing priorities.
• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

Nice to Haves:

• Background in SEO (e.g., keyword strategy, performance analysis, organic growth).
• Experience in digital marketing or campaign performance analysis.
• Prior roles in SEO analysis, marketing operations, or conversion optimization.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.