About the Position:

We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value across Fortune 500 teams. This role is foundational to building a repeatable CS approach that balances deep product expertise with 1:1 strategic partnership.

In this role, you will directly manage a portfolio of strategic accounts and be responsible for ensuring they consistently realize value from Bluefish. You will serve as both a product expert—connecting customers’ unique business needs to Bluefish’s capabilities—and a trusted strategic advisor. In this capacity, you will help customers navigate the rapidly evolving AI landscape by providing thought leadership and advising on measurement, optimization, and campaign strategy across AI channels.

What You’ll Be Doing

• Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
• Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
• Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts.
• Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.
• Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy.
• Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities.
• Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
• Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience.
• Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership. 
• Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.

Qualifications

• 5+ years of experience in account management, customer success, or strategic partnerships—ideally in SaaS, ad tech, or marketing technology.
• Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
• Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required.
• Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders.
• Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
• Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently.
• Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
• Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.
• French-native and English-native language skills.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position

Bluefish is on the cutting edge of AI-powered SaaS, helping brands understand their performance and optimization in the new AI funnel. As part of our Marketing Services team, we’re looking for a seasoned, client-facing Customer AI Strategist to guide enterprise marketers across Europe through their AI Marketing journey.

In this role, you will be a trusted consultant and advisor to senior stakeholders at some of the world’s largest brands. You will lead customers in building and implementing AI Marketing strategies that drive measurable results across diverse markets. If you thrive at the intersection of data, strategy, and storytelling—and love shaping business transformations within the evolving European regulatory and tech landscape—this role is for you.

What You’ll Be Doing

• Strategic AI Marketing Advisory – Serve as a senior advisor to customer executives, shaping their AI Marketing adoption roadmap and ensuring Bluefish solutions deliver measurable impact.
• EMEA Customer Relationships – Own strategic relationships with key enterprise accounts across the region, delivering executive-level insights, quarterly business reviews (QBRs), and tailored optimization plans that drive retention and growth.
• Market Intelligence – Stay ahead of AI, SaaS, SEO, and marketing technology trends—specifically regarding European market dynamics—bringing forward-looking insights to customers and helping Bluefish anticipate industry shifts.
• Innovation & Best Practices – Identify and codify patterns from customer engagements to shape Bluefish’s global best practices, thought leadership, and playbooks for AI-powered performance.
• Cross-functional Partnership – Collaborate with our NYC-based business operations and Berlin-based engineering teams to bring customer feedback into product strategy, ensuring alignment between European customer needs and Bluefish’s roadmap.
• Operational Excellence & Scalability – Responsible for designing and implementing scalable internal operational playbooks. You will streamline delivery processes to provide high-quality, high-value strategic outputs for clients with increased speed.

• Product Strategy Partnership – Act as the "voice of the customer" for our engineering and product teams. You will translate frontline client challenges into product feedback/requirements, helping prioritize features that solve real-world AI marketing hurdles.

Qualifications

• 5+ years of relevant experience owning customer relationships in senior client-facing roles (e.g., management consulting, technical account management, or strategic agency roles) within a SaaS or high-growth tech environment.
• Data-Driven Strategy – Strong experience in data analysis and optimization; you can translate complex datasets into clear, actionable recommendations for C-suite stakeholders.
• AI Fluency – Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
• Technical Literacy – Proficiency with analytics tools (e.g., Excel, SQL, BI dashboards) and an understanding of the modern marketing tech stack.
• Communication Excellence – Exceptional presentation skills with the ability to navigate complex organizational structures and influence both technical and non-technical stakeholders.
• Adaptability & Grit – Demonstrated resourcefulness in a fast-paced startup environment; you are comfortable navigating ambiguity and "rolling up your sleeves."
• Education – Bachelor’s degree in a technical, business, or finance-related field preferred.
• Language Skills – Fluency in English is required; proficiency in French, German, or other European languages is a plus.

Nice to Haves

• Search Background – Experience in SEO (keyword strategy, organic growth) or Search Generative Experience (SGE) optimization.
• Digital Marketing – Prior roles in performance marketing, marketing operations, or conversion rate optimization (CRO).
• Regulatory Awareness – Basic understanding of the European AI Act and GDPR considerations as they relate to marketing technology.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position:

Bluefish is on the cutting edge of AI-powered SaaS, helping marketers understand AI marketing performance and optimization. We're looking for a sharp, customer-savvy Customer AI Analyst who’s passionate about data, skilled in prompt engineering, and fluent in helping clients get real results from AI tools. As a Customer AI Analyst, you’ll work closely with customers to ensure their accounts are configured for success from the start—optimizing for the best possible AI outcomes. Your focus will be on turning data into insights, engineering effective prompts for large language models (LLMs), and collaborating directly with clients on regular deliverables. Think of this role as a blend of SEO analyst, AI prompt engineer, and strategic customer advisor.

What You’ll Be Doing:

• Account Setup & Optimization - Configure and optimize customer accounts to ensure the best foundation for AI performance. Interpret key data to improve setup and support ongoing AI optimization.
• LLM Prompt Optimization - Design, test, and refine prompts to get high-quality outputs from large language models—ensuring results align with customer goals and industry standards.
• Customer Engagement & Strategy - Serve as the primary service advisor for your customers. Deliver actionable insights, performance reviews, and monthly deliverables (e.g., reports, strategy briefs, optimization plans).
• Insights & Storytelling - Turn complex data into clear, strategic recommendations using presentations, dashboards, and written narratives tailored to different stakeholders (including executives).
• Cross-functional Collaboration - Partner with product and account teams to feed customer insights into roadmap planning and improve overall service delivery.
• Customer Education - Contribute to enablement initiatives by creating data-driven best practices, case studies, and onboarding resources.
• Trend Monitoring - Stay up-to-date on AI, marketing analytics, and AEO/GEO trends to keep customers informed and ensure Bluefish remains ahead of the curve.

Qualifications:

• 2+ years of relevant experience in a customer-facing, data-focused role (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.
• Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment.
• Strong ability to translate complex data into meaningful strategies and recommendations.
• Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
• Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).
• Excellent communication and presentation skills—confident working with both technical and executive stakeholders.
• Strong organizational skills with a proven ability to juggle multiple clients and deadlines.
• Bachelor’s degree in a technical, business, or finance-related field preferred—can substitute for customer-facing experience.
• Highly organized with the ability to manage multiple accounts and competing priorities.
• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.
• Native French-language (preferred) and native English-language skills

Nice to Haves:

• Background in SEO (e.g., keyword strategy, performance analysis, organic growth).
• Experience in digital marketing or campaign performance analysis.
• Prior roles in SEO analysis, marketing operations, or conversion optimization.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position 

We are looking for an Account Manager with experience supporting enterprise-level clients in SaaS and marketing technology environments. In this role, you will work with your account lead to manage a portfolio of strategic customer accounts—primarily Fortune 500 companies and top-tier agencies—ensuring satisfaction, retention, and account growth.

You’ll serve as a trusted partner to customer stakeholders, helping them get maximum value from our platform and navigate today’s fast-evolving AI-driven marketing landscape. Working closely with your Account Lead and cross-functional teams, you’ll play a critical role in delivering results, surfacing opportunities, and maintaining strong client relationships.

What You’ll Be Doing:

• Manage day-to-day relationships with your account lead for a set of strategic customer accounts, ensuring high levels of satisfaction and engagement.
• Support the development and execution of account plans aligned with customer objectives and internal growth goals.
• Act as a strategic partner to mid- and senior-level customer stakeholders, helping them understand and apply product capabilities to meet their goals.
• Identify opportunities to increase product adoption and drive account expansion in partnership with your Account Lead and Sales.
• Collaborate cross-functionally with your account lead, product, support, marketing, and sales teams to deliver a seamless customer experience.
• Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes.
• Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication.
• Stay informed on industry trends, customer use cases, and best practices to provide relevant, forward-thinking recommendations.
• Help develop case studies, insights, and reporting that add value to the customer and internal teams.

Qualifications:

• 3–5 years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.
• Proven ability to manage enterprise customers and support complex account needs with a consultative approach.
• Strong communication and presentation skills, with the ability to build trust with both technical and business stakeholders.
• Comfortable working with data and analytics to extract insights and inform strategy.
• Organized and detail-oriented, with the ability to manage multiple accounts and deliverables in a fast-paced environment.
• Experience working cross-functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes.
• Proactive, solutions-oriented mindset with a passion for customer success.
• Experience working with AI-driven marketing platforms, Martech stacks, or digital media solutions is a plus.
• Excellent verbal and written communication abilities. 
• Native French-language and native English-language skills
• Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity. 
• High energy, self-starter attitude with a bias toward action.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

About the Position:

We are seeking a seasoned Account Lead with a robust background in SaaS and marketing solutions for Fortune 500 companies. As the Account Lead, you will manage and expand relationships with customers, serve as a strategic advisor to their marketing teams, and act as the primary liaison between customers and our internal teams. Responsibilities will include developing and executing account plans to ensure customer success and retention, as well as identifying and capitalizing on opportunities for account expansion. This role requires a strategic thinker with an entrepreneurial spirit who can guide customers in adapting to the new AI-driven marketing landscape, leveraging our products to achieve their business goals.

What You’ll Be Doing:

• Own the success and growth of key customer and agency relationships. Thoroughly understand key growth drivers, identify opportunities for product usage and expansion, manage risks, and build strategic plans to achieve customer business objectives.
• Build and maintain strong relationships with key decision-makers within Fortune 500 companies and agencies.
• Provide strategic consulting to executives, business leaders, and hands on teams, helping them navigate AI marketing and fully leverage Bluefish products to achieve their business objectives.
• Develop case studies and best practices that showcase thought leadership and deliver actionable insights to customers.
• Continuously monitor industry trends within the marketing technology landscape, adjusting account strategies proactively to align with market dynamics.
• Ensure clear communication between internal and customer teams. Advocate internally for customer needs, ensuring that client feedback is incorporated into service and product enhancements.
• Proactively monitor account health through regular assessments of customer satisfaction, product usage, and service delivery.
• Oversee renewal processes and actively seek opportunities for account expansion. Manage complex contract negotiations, effectively communicating terms to customers and internal stakeholders, and ensure ongoing contract compliance.

Qualifications:

• 5+ years of proven experience in enterprise account management or similar role in a SaaS or technology company, with a mix of startup and enterprise environments preferred.
• Proven track record of building and growing relationships with Fortune 500 customers.
• Demonstrated ability to communicate, present, and influence effectively across all levels of an organization, including C-level.
• Ability to craft client-focused solutions based on strategic needs.
• Ability to interpret customer data to provide analysis and recommendations to customer and agency teams.
• Exceptional ability to manage multiple project timelines and details simultaneously while maintaining sharp attention to detail under pressure.
• Outstanding listening, negotiation, and presentation skills.
• Excellent verbal and written communication abilities.
• Native French-language and English-language skills
• Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity.
• High energy, self-starter attitude with a bias toward action.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.