About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health is seeking a dedicated Outreach and Engagement Specialist to proactively connect with the children and caregivers that we serve, fostering meaningful engagement in our care model. Reporting to the CARES Center Operations Manager, this role is a valuable first point of contact for new patients, and pivotal in enhancing engagement and driving improved health outcomes. This individual will implement data-driven strategies to conduct outreach activities aimed to address care gaps, improve engagement, onboard new patients, and support reengagement of established patients. As a member of the CARES Center team, the Outreach and Engagement Specialist facilitates access to Bluebird Kid’s Health services and timely coordination of care with the longitudinal care team.

What You’ll Do

Prospective Member Outreach

• Conduct proactive outreach to prospective families to encourage them to join Bluebird Kids Health.
• Engage with leads generated through marketing campaigns, referrals, and community events, providing information on our services and guiding them through the enrollment process.
• Collaborate with the marketing team to ensure consistent messaging and promotion of Bluebird Kids Health to prospective patients.

Established Patient Outreach

• Reach out to existing patients to encourage scheduling of well care visits, vaccinations, and other preventive care services.
• Follow up with patients regarding their plan of care, ensuring they attend recommended appointments, receive necessary follow-up care, and are connected to community resources as appropriate.
• Identify and engage patients who may have missed appointments or are overdue for follow-up care, using appropriate channels to reconnect with them.

Patient Engagement and Retention

• Develop and maintain strong relationships with both prospective and current patients, ensuring a positive experience with the practice.
• Provide exceptional customer service and patient education, addressing any concerns or questions patients may have about their care.
• Track and report on outreach efforts, outcomes, and key metrics related to patient acquisition and retention.
• Support patients in navigating Medicaid eligibility and redetermination processes. Provide education and referrals as needed to facilitate access to plan sponsored benefits and services.

Collaboration and Coordination

• Work closely with other members of the CARES Center team to ensure smooth patient onboarding and care coordination.
• Collaborate with clinical teams to understand patient needs and ensure that outreach efforts align with care plans and clinical priorities.
• Assist in identifying barriers to care and develop strategies to address them, improving patient engagement and health outcomes.

*Other Duties as Assigned

What You’ll Need

• High School diploma or equivalent
• 1-2 years experience in healthcare contact center
• Available to work Monday-Friday 8:00a-5:00p ET
• Willing to work some evening and weekend shifts
• Strong communication and interpersonal skills, with the ability to effectively build rapport with the children and caregivers that we serve
• Excellent organization and time-management skills to effectively manage multiple tasks simultaneously
• Proficiency in using multiple technology platforms including but not limited to, electronic health records (EHRs), Customer Relationship Management (CRM) platforms, digital patient engagement tools and productivity tools
• Bilingual proficiency in English and Spanish is strongly preferred
• Experience with pediatric populations is strongly preferred

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.

What We Offer

• The opportunity to support best-in-class outreach and engagement activities within a mission-driven pediatric care delivery organization.
• A competitive compensation package with performance incentives and, for some roles, equity participation.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short and long term disability benefits, and other exclusive employee benefits.
• Generous paid time off.

Marketing Intern (Summer 2026)
Location: Remote
Duration: May – August (8–10 weeks)
Eligibility: College senior or recent graduate (Class of 2026 or similar)

Why join us?

If you’re excited about building something from the ground up—not just executing tasks, but shaping how a growing brand operates—this is for you. At Bluebird Kids Health, we’re rethinking pediatric care through a simple lens: would we want this for our own kids? That mindset shows up in everything we do—from the patient experience to how our marketing actually works behind the scenes. This internship is a chance to step into that build phase. You won’t just observe—you’ll help create the systems that power how we scale.

What you’ll be part of

This is an operations-focused role at the heart of our marketing team. You will focus on the infrastructure that makes great marketing possible—how content is captured, organized, and activated as we grow across markets.

You’ll help bring structure to areas like how we:

• collect and use patient reviews
• capture real, in-clinic content
• organize and access creative assets
• document and scale what’s working

Along the way, you will collaborate closely with a small, fast-moving team and see how ideas turn into repeatable systems.

What you’ll gain

• Hands-on experience building real operational systems—not hypothetical projects
• Ownership over work that will be used across multiple clinics and teams
• A behind-the-scenes look at how strong operations drive effective marketing
• Exposure to a high-growth environment where priorities evolve quickly

Who this is a great fit for

• Highly organized and detail-oriented, with a knack for bringing structure to chaos
• Self-starter who’s comfortable working independently and figuring things out as you go
• Interested in marketing operations, systems, and building beyond surface-level work

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description 

Bluebird Kids Health is seeking a dynamic Care Coordinator for our CARES Center (Center for Access to Resources, Education, and Support). The ideal candidate is a self-starter with strong interpersonal skills, experience in a medical receptionist role, and a proven ability to deliver results in a fast-paced, growth-oriented environment. 

What You’ll Do  

• Serve as a key administrative point of contact for care coordination needs, helping families and the care team stay aligned on the next steps. 
• Manage the provider inbox by sorting clinical documents, administrative messages, phone messages, and unlabeled/unknown documents; route items appropriately and track to completion. 
• Manage Inbound and Outbound calls, and send messages to schedule, confirm, and remind families about follow-up visits (e.g., well child check-ups, ADHD follow-ups, behavioral consults) and to address overdue items. 
• Track ongoing needs for patients who require more frequent follow-up (e.g., chronic conditions) by maintaining task lists, reminders, and documentation that support timely check-ins. 
• Coordinate outside appointments and diagnostics (MRI, CT, ultrasound, X-ray), including gathering required paperwork, supporting prior authorizations, and ensuring results are received and routed. 
• Complete referrals and prior authorizations as required by insurance. 
• Support families seeking mental/behavioral health services by collecting information, coordinating next steps, and sharing available options and resources. 
• Mange prescription refill requests according to clinic workflows and ensure items are routed for appropriate review and documented in the EMR. 
• Maintain patient records by scanning, uploading, and organizing documents in the chart. 
• Verify and update patient demographics and key information during each interaction to support accurate communication and records. 
• Document interactions and coordination activities clearly and consistently in the EMR, following HIPAA and confidentiality standards. 
• Prepare 504 letters and related forms as needed, following established templates and internal processes. 
• Maintain an up-to-date directory of specialty and community resources (including contact information) to support efficient scheduling and handoffs. 
• Perform other duties as assigned. 

What We Offer

1. The opportunity to support best-in-class community outreach activities within a mission-driven pediatric care delivery organization. 
2. A competitive compensation package with performance incentives and, for some roles, equity participation.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs include employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken nontraditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description 

Bluebird Kids Health is seeking a highly motivated and experienced site supervisor with a patient and family-first mindset to oversee the day-to-day operations in , FL. As the Site Supervisor, you will manage a range of operational and clinical responsibilities to maintain seamless clinic operations. This includes overseeing administrative and clinical staff, coordinating patient care, ensuring compliance with healthcare regulations, supporting site-specific growth initiatives, and upholding the highest standards of patient satisfaction. The ideal candidate will have proven leadership abilities, an in-depth understanding of healthcare administration, and a deep commitment to delivering exceptional care. 

What You’ll Do 

Administrative & Business Management 

• Growth & Outreach: Lead site-specific growth initiatives and outreach efforts to drive patient engagement. 

• Budget Management: Contribute to site-based budgeting process, monitor expenditures and identify cost saving opportunities. 

• Revenue Cycle Management: Manage on-site patient registration, insurance verification, co-pay and outstanding balance collection, and clinical documentation submission to maintain an efficient revenue cycle. 

• KPI Reporting: Measure, analyze, and report on key performance indicators (KPIs), using data-driven insights to optimize performance and support continuous improvement. 

• Central Operations Coordination: Collaborate closely with central operations teams (e.g., call center, triage) to support patient needs, resolve issues, and ensure seamless coordination across departments. 

• Community Partnerships: Support Bluebird Kids Health efforts to build and maintain relationships with community organizations, schools, and local groups. 

Operations Management 

• Site Leadership: Provide on-site leadership to foster a positive, supportive work environment where team members feel empowered to deliver exceptional care. 

• Team Culture: Develop initiatives to boost team morale, collaboration, and an inclusive culture aligned with Bluebird Kids Health values. 

• Staff Management: Directly manage the on-site team of reception staff, medical assistants, and nurses, including assessing and ensuring competency of direct reports. 

• Human Resources: Manage the full employee experience at the site—from interviewing and onboarding to training, development, and retention of staff. 

• Staff Scheduling & Management: Coordinate staff schedules to optimize coverage. 

• Facilities Management: Oversee the upkeep, cleanliness, and maintenance of the clinic in coordination with facilities vendors. 

• Supply Chain & Inventory: Manage supply ordering and inventory management, ensuring essential supplies are always available. 

• Vendor Relations: Collaborate with external vendors, ensuring adherence to all policies and procedures and resolving any issues that may arise. 

• Technology Management: Serve as the primary liaison to the IT, Security, and Technology teams for all site-based hardware and software needs. 

• Emergency Preparedness: Maintain and implement emergency operations plans, ensuring staff are trained and ready to respond effectively to any crisis. 

Clinical Operations 

• Staff Training & Development: Support continuous learning and clinical excellence through ongoing training and development. 

• Quality, Safety, and Compliance: Lead the implementation of quality, safety, and compliance programs, ensuring adherence to healthcare regulations and Bluebird Kids Health standards. 

• Infection Control: Ensure adherence to infection control protocols for a safe environment. 

• Patient Flow Management: Streamline patient flow to minimize wait times and enhance patient/family experience. 

• Clinical Protocol Oversight: Partner with clinical leadership to ensure adherence to clinical protocols and standard operating procedures. 

• Quality Improvement: Collaborate on quality improvement initiatives to enhance clinical processes and patient outcomes. 

• Patient Experience & Satisfaction: Create a child- and family-centered environment, driving exceptional patient experience and promptly addressing any concerns. 

• Vaccine Program Management: Oversee vaccine program administration, ensuring proper storage, inventory, and compliance with regulatory standards. 

• *Other Duties as Assigned 

Requirements 

What You’ll Need 

• Education: Bachelor's degree in healthcare administration, business management, or related field (preferred), or equivalent experience. 

• Experience: Proven experience as a practice manager or in a similar healthcare management role. Pediatric experience a plus. 

• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff. 

• A patient-first mindset with strong customer service skills 

• Excellent organizational and problem-solving abilities. 

• Knowledge of healthcare regulations and compliance requirements. 

• Proficiency in Microsoft 365 applications and electronic health records systems. 

• Ability to engage and motivate teams in a mission and results-focused work environment. 

• CPR certification (preferred). 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. 

 Position Description 

Bluebird Kids Health is seeking a skilled and compassionate and Medical Assistant with a patient and family-first mindset. The Medical Assistant will work alongside our mission-based provider team to assist with patient care, perform necessary administrative tasks and ensure smooth operation of our pediatric clinic. The ideal candidate will have strong patient care skills, excellent communication abilities, and a genuine interest in working with children and their families. 

 What You’ll Do 

Patient Care 

• Escort patients to exam rooms and prepare them for examinations. 

• Take and record patients' vital signs, such as blood pressure, temperature, and pulse. 

• Assist healthcare providers during medical procedures and examinations. 

• Administer medications and injections as directed by healthcare providers. 

Administrative Support 

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Analyze, update and maintain patients' medical records, ensuring accuracy and confidentiality. 

• Process lab specimens and prepare them for testing. 

• Assist with insurance verification and billing tasks as needed. 

Patient Education & Support 

• Provide patients and their families with information and instructions regarding their medical conditions, treatments, and medications. 

• Educate patients and their families on preventive healthcare measures and lifestyle modifications. 

• Ensure patients and their families understand their treatment plans and follow-up care instructions. 

• Prepare exam rooms and medical equipment for patient use. 

Infection Control and Safety 

• Follow established protocols for infection control and maintain a clean and safe environment. 

• Dispose of biohazardous materials and medical waste in accordance with regulations. 

• Adhere to safety policies and procedures to prevent accidents and injuries. 
• Other Duties as Assigned 

What You’ll Need 

• Education: High school diploma or equivalent; completion of a medical assisting program (preferred). 

• Certifications: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential (preferred). 

• Experience: Minimum one year previous experience working as a medical assistant or patient-facing role in a clinic or hospital setting. Pediatric experience and vaccine administration experience highly preferred. 

• Other Requirements: Current CPR certificate 

• Knowledge of clinical and theoretical clinical processes and principles, along with medical practices protocols and standards. 

• Familiarity with state and federal laws related to healthcare (HIPAA, scope of practice, etc.) 

• Proficiency in basic medical procedures, such as taking vital signs and administering medications. 

• Skilled in documentation of patient care including reviewing for accuracy and completeness. 

• Basic computer skills with proficiency in electronic medical record (EMR) systems 

• Excellent communication and interpersonal skills, with a willingness to help team members and ability to communicate clearly with many different levels of both medical and administrative staff. 
• Strong attention to detail and ability to multitask in a fast-paced environment. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 

• Variety of walking, standing, sitting, bending, twisting, and reaching. 
• Occasional need to lift/carry/move up to 50 pounds of equipment. 

Equipment Operated: 

• Standard office equipment, CLIA-waived point-of-care lab equipment 

Work Environment: 

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings. 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description 

Bluebird Kids Health is seeking a dynamic Community Outreach Coordinator to drive growth and patient acquisition by building strong relationships with healthcare providers and community organizations throughout South Florida. Reporting to the Director of Growth, this role is critical to our mission of connecting families with exceptional pediatric care. The Community Outreach Coordinator will lead efforts to establish referral partnerships with OB/GYNs, hospitals, and specialists, while also engaging with community groups such as daycares, social services, religious centers, and other organizations that serve children and families. This individual will be out in the community representing Bluebird Kids Health, attending and hosting events, distributing materials, and identifying creative ways to build connections that drive awareness and patient growth. They will maintain a robust database of partners, report regularly on progress, and bring innovative ideas to expand Bluebird Kids Health’s reach. The ideal candidate is a self-starter with strong interpersonal skills, a knack for community building, and a proven ability to deliver results in a fast-paced, growth-oriented environment. 

What You’ll Do  

• Cultivate partnerships with OB/GYNs, hospitals, daycares, community resource groups, religious organizations, schools, and more to drive referrals and grow our patient base 

• Build and maintain a database of providers and community organizations to foster bi-directional partnerships 

• Represent Bluebird Kids Health at community events such as health fairs, workshops, and coalition meetings, educating attendees about our services 

• Identify community needs and promote Bluebird Kids through online engagement (e.g., social media groups) 

• Develop innovative ideas to expand connections within the community 

• Track and report progress on partnerships, events, referrals, and community outreach opportunities 

• Other Duties as Assigned 

What You’ll Need  

• 2- 4 years of experience in sales, community building, or outreach, demonstrating a proven ability to establish and maintain relationships 

• Experience in healthcare, social services, or childhood education, and familiarity with services available in South Florida 

• Strong communication and interpersonal skills, and an ability to initiate conversations and build connections quickly 

• Excellent organizational and time management skills to handle multiple tasks and projects effectively 

• A self-motivated, adaptable, and proactive attitude suitable for a high-growth environment 

• Bilingual proficiency in English and Spanish or English and Haitian Creole strongly preferred 

• An undergraduate degree in Communications, Public Health, Marketing, or related field preferred 

• Flexibility to travel throughout South Florida and availability for some evening/weekend work 

What We Offer

1. The opportunity to support best-in-class community outreach activities within a mission-driven pediatric care delivery organization. 
2. A competitive compensation package with performance incentives and, for some roles, equity participation.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs include employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken nontraditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description 

Bluebird Kids Health is seeking a highly motivated and experienced site supervisor with a patient and family-first mindset to oversee the day-to-day operations in , FL. As the Site Supervisor, you will manage a range of operational and clinical responsibilities to maintain seamless clinic operations. This includes overseeing administrative and clinical staff, coordinating patient care, ensuring compliance with healthcare regulations, supporting site-specific growth initiatives, and upholding the highest standards of patient satisfaction. The ideal candidate will have proven leadership abilities, an in-depth understanding of healthcare administration, and a deep commitment to delivering exceptional care. 

What You’ll Do 

Administrative & Business Management 

• Growth & Outreach: Lead site-specific growth initiatives and outreach efforts to drive patient engagement. 

• Budget Management: Contribute to site-based budgeting process, monitor expenditures and identify cost saving opportunities. 

• Revenue Cycle Management: Manage on-site patient registration, insurance verification, co-pay and outstanding balance collection, and clinical documentation submission to maintain an efficient revenue cycle. 

• KPI Reporting: Measure, analyze, and report on key performance indicators (KPIs), using data-driven insights to optimize performance and support continuous improvement. 

• Central Operations Coordination: Collaborate closely with central operations teams (e.g., call center, triage) to support patient needs, resolve issues, and ensure seamless coordination across departments. 

• Community Partnerships: Support Bluebird Kids Health efforts to build and maintain relationships with community organizations, schools, and local groups. 

Operations Management 

• Site Leadership: Provide on-site leadership to foster a positive, supportive work environment where team members feel empowered to deliver exceptional care. 

• Team Culture: Develop initiatives to boost team morale, collaboration, and an inclusive culture aligned with Bluebird Kids Health values. 

• Staff Management: Directly manage the on-site team of reception staff, medical assistants, and nurses, including assessing and ensuring competency of direct reports. 

• Human Resources: Manage the full employee experience at the site—from interviewing and onboarding to training, development, and retention of staff. 

• Staff Scheduling & Management: Coordinate staff schedules to optimize coverage. 

• Facilities Management: Oversee the upkeep, cleanliness, and maintenance of the clinic in coordination with facilities vendors. 

• Supply Chain & Inventory: Manage supply ordering and inventory management, ensuring essential supplies are always available. 

• Vendor Relations: Collaborate with external vendors, ensuring adherence to all policies and procedures and resolving any issues that may arise. 

• Technology Management: Serve as the primary liaison to the IT, Security, and Technology teams for all site-based hardware and software needs. 

• Emergency Preparedness: Maintain and implement emergency operations plans, ensuring staff are trained and ready to respond effectively to any crisis. 

Clinical Operations 

• Staff Training & Development: Support continuous learning and clinical excellence through ongoing training and development. 

• Quality, Safety, and Compliance: Lead the implementation of quality, safety, and compliance programs, ensuring adherence to healthcare regulations and Bluebird Kids Health standards. 

• Infection Control: Ensure adherence to infection control protocols for a safe environment. 

• Patient Flow Management: Streamline patient flow to minimize wait times and enhance patient/family experience. 

• Clinical Protocol Oversight: Partner with clinical leadership to ensure adherence to clinical protocols and standard operating procedures. 

• Quality Improvement: Collaborate on quality improvement initiatives to enhance clinical processes and patient outcomes. 

• Patient Experience & Satisfaction: Create a child- and family-centered environment, driving exceptional patient experience and promptly addressing any concerns. 

• Vaccine Program Management: Oversee vaccine program administration, ensuring proper storage, inventory, and compliance with regulatory standards. 

• *Other Duties as Assigned 

Requirements 

What You’ll Need 

• Education: Bachelor's degree in healthcare administration, business management, or related field (preferred), or equivalent experience. 

• Experience: Proven experience as a practice manager or in a similar healthcare management role. Pediatric experience a plus. 

• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff. 

• A patient-first mindset with strong customer service skills 

• Excellent organizational and problem-solving abilities. 

• Knowledge of healthcare regulations and compliance requirements. 

• Proficiency in Microsoft 365 applications and electronic health records systems. 

• Ability to engage and motivate teams in a mission and results-focused work environment. 

• CPR certification (preferred). 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description 

Bluebird Kids Health is seeking a highly motivated and experienced site supervisor with a patient and family-first mindset to oversee the day-to-day operations in , FL. As the Site Supervisor, you will manage a range of operational and clinical responsibilities to maintain seamless clinic operations. This includes overseeing administrative and clinical staff, coordinating patient care, ensuring compliance with healthcare regulations, supporting site-specific growth initiatives, and upholding the highest standards of patient satisfaction. The ideal candidate will have proven leadership abilities, an in-depth understanding of healthcare administration, and a deep commitment to delivering exceptional care. 

What You’ll Do 

Administrative & Business Management 

• Growth & Outreach: Lead site-specific growth initiatives and outreach efforts to drive patient engagement. 

• Budget Management: Contribute to site-based budgeting process, monitor expenditures and identify cost saving opportunities. 

• Revenue Cycle Management: Manage on-site patient registration, insurance verification, co-pay and outstanding balance collection, and clinical documentation submission to maintain an efficient revenue cycle. 

• KPI Reporting: Measure, analyze, and report on key performance indicators (KPIs), using data-driven insights to optimize performance and support continuous improvement. 

• Central Operations Coordination: Collaborate closely with central operations teams (e.g., call center, triage) to support patient needs, resolve issues, and ensure seamless coordination across departments. 

• Community Partnerships: Support Bluebird Kids Health efforts to build and maintain relationships with community organizations, schools, and local groups. 

Operations Management 

• Site Leadership: Provide on-site leadership to foster a positive, supportive work environment where team members feel empowered to deliver exceptional care. 

• Team Culture: Develop initiatives to boost team morale, collaboration, and an inclusive culture aligned with Bluebird Kids Health values. 

• Staff Management: Directly manage the on-site team of reception staff, medical assistants, and nurses, including assessing and ensuring competency of direct reports. 

• Human Resources: Manage the full employee experience at the site—from interviewing and onboarding to training, development, and retention of staff. 

• Staff Scheduling & Management: Coordinate staff schedules to optimize coverage. 

• Facilities Management: Oversee the upkeep, cleanliness, and maintenance of the clinic in coordination with facilities vendors. 

• Supply Chain & Inventory: Manage supply ordering and inventory management, ensuring essential supplies are always available. 

• Vendor Relations: Collaborate with external vendors, ensuring adherence to all policies and procedures and resolving any issues that may arise. 

• Technology Management: Serve as the primary liaison to the IT, Security, and Technology teams for all site-based hardware and software needs. 

• Emergency Preparedness: Maintain and implement emergency operations plans, ensuring staff are trained and ready to respond effectively to any crisis. 

Clinical Operations 

• Staff Training & Development: Support continuous learning and clinical excellence through ongoing training and development. 

• Quality, Safety, and Compliance: Lead the implementation of quality, safety, and compliance programs, ensuring adherence to healthcare regulations and Bluebird Kids Health standards. 

• Infection Control: Ensure adherence to infection control protocols for a safe environment. 

• Patient Flow Management: Streamline patient flow to minimize wait times and enhance patient/family experience. 

• Clinical Protocol Oversight: Partner with clinical leadership to ensure adherence to clinical protocols and standard operating procedures. 

• Quality Improvement: Collaborate on quality improvement initiatives to enhance clinical processes and patient outcomes. 

• Patient Experience & Satisfaction: Create a child- and family-centered environment, driving exceptional patient experience and promptly addressing any concerns. 

• Vaccine Program Management: Oversee vaccine program administration, ensuring proper storage, inventory, and compliance with regulatory standards. 

• *Other Duties as Assigned 

Requirements 

What You’ll Need 

• Education: Bachelor's degree in healthcare administration, business management, or related field (preferred), or equivalent experience. 

• Experience: Proven experience as a practice manager or in a similar healthcare management role. Pediatric experience a plus. 

• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff. 

• A patient-first mindset with strong customer service skills 

• Excellent organizational and problem-solving abilities. 

• Knowledge of healthcare regulations and compliance requirements. 

• Proficiency in Microsoft 365 applications and electronic health records systems. 

• Ability to engage and motivate teams in a mission and results-focused work environment. 

• CPR certification (preferred). 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. 

 Position Description 

Bluebird Kids Health is seeking a skilled and compassionate and Medical Assistant with a patient and family-first mindset. The Medical Assistant will work alongside our mission-based provider team to assist with patient care, perform necessary administrative tasks and ensure smooth operation of our pediatric clinic. The ideal candidate will have strong patient care skills, excellent communication abilities, and a genuine interest in working with children and their families. 

 What You’ll Do 

Patient Care 

• Escort patients to exam rooms and prepare them for examinations. 

• Take and record patients' vital signs, such as blood pressure, temperature, and pulse. 

• Assist healthcare providers during medical procedures and examinations. 

• Administer medications and injections as directed by healthcare providers. 

Administrative Support 

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Analyze, update and maintain patients' medical records, ensuring accuracy and confidentiality. 

• Process lab specimens and prepare them for testing. 

• Assist with insurance verification and billing tasks as needed. 

Patient Education & Support 

• Provide patients and their families with information and instructions regarding their medical conditions, treatments, and medications. 

• Educate patients and their families on preventive healthcare measures and lifestyle modifications. 

• Ensure patients and their families understand their treatment plans and follow-up care instructions. 

• Prepare exam rooms and medical equipment for patient use. 

Infection Control and Safety 

• Follow established protocols for infection control and maintain a clean and safe environment. 

• Dispose of biohazardous materials and medical waste in accordance with regulations. 

• Adhere to safety policies and procedures to prevent accidents and injuries. 
• Other Duties as Assigned 

What You’ll Need 

• Education: High school diploma or equivalent; completion of a medical assisting program (preferred). 

• Certifications: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential (preferred). 

• Experience: Minimum one year previous experience working as a medical assistant or patient-facing role in a clinic or hospital setting. Pediatric experience and vaccine administration experience highly preferred. 

• Other Requirements: Current CPR certificate 

• Knowledge of clinical and theoretical clinical processes and principles, along with medical practices protocols and standards. 

• Familiarity with state and federal laws related to healthcare (HIPAA, scope of practice, etc.) 

• Proficiency in basic medical procedures, such as taking vital signs and administering medications. 

• Skilled in documentation of patient care including reviewing for accuracy and completeness. 

• Basic computer skills with proficiency in electronic medical record (EMR) systems 

• Excellent communication and interpersonal skills, with a willingness to help team members and ability to communicate clearly with many different levels of both medical and administrative staff. 
• Strong attention to detail and ability to multitask in a fast-paced environment. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 

• Variety of walking, standing, sitting, bending, twisting, and reaching. 
• Occasional need to lift/carry/move up to 50 pounds of equipment. 

Equipment Operated: 

• Standard office equipment, CLIA-waived point-of-care lab equipment 

Work Environment: 

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings. 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. 

 Position Description 

Bluebird Kids Health is seeking a skilled and compassionate and Medical Assistant with a patient and family-first mindset. The Medical Assistant will work alongside our mission-based provider team to assist with patient care, perform necessary administrative tasks and ensure smooth operation of our pediatric clinic. The ideal candidate will have strong patient care skills, excellent communication abilities, and a genuine interest in working with children and their families. 

 What You’ll Do 

Patient Care 

• Escort patients to exam rooms and prepare them for examinations. 

• Take and record patients' vital signs, such as blood pressure, temperature, and pulse. 

• Assist healthcare providers during medical procedures and examinations. 

• Administer medications and injections as directed by healthcare providers. 

Administrative Support 

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Analyze, update and maintain patients' medical records, ensuring accuracy and confidentiality. 

• Process lab specimens and prepare them for testing. 

• Assist with insurance verification and billing tasks as needed. 

Patient Education & Support 

• Provide patients and their families with information and instructions regarding their medical conditions, treatments, and medications. 

• Educate patients and their families on preventive healthcare measures and lifestyle modifications. 

• Ensure patients and their families understand their treatment plans and follow-up care instructions. 

• Prepare exam rooms and medical equipment for patient use. 

Infection Control and Safety 

• Follow established protocols for infection control and maintain a clean and safe environment. 

• Dispose of biohazardous materials and medical waste in accordance with regulations. 

• Adhere to safety policies and procedures to prevent accidents and injuries. 
• Other Duties as Assigned 

What You’ll Need 

• Education: High school diploma or equivalent; completion of a medical assisting program (preferred). 

• Certifications: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential (preferred). 

• Experience: Minimum one year previous experience working as a medical assistant or patient-facing role in a clinic or hospital setting. Pediatric experience and vaccine administration experience highly preferred. 

• Other Requirements: Current CPR certificate 

• Knowledge of clinical and theoretical clinical processes and principles, along with medical practices protocols and standards. 

• Familiarity with state and federal laws related to healthcare (HIPAA, scope of practice, etc.) 

• Proficiency in basic medical procedures, such as taking vital signs and administering medications. 

• Skilled in documentation of patient care including reviewing for accuracy and completeness. 

• Basic computer skills with proficiency in electronic medical record (EMR) systems 

• Excellent communication and interpersonal skills, with a willingness to help team members and ability to communicate clearly with many different levels of both medical and administrative staff. 
• Strong attention to detail and ability to multitask in a fast-paced environment. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 

• Variety of walking, standing, sitting, bending, twisting, and reaching. 
• Occasional need to lift/carry/move up to 50 pounds of equipment. 

Equipment Operated: 

• Standard office equipment, CLIA-waived point-of-care lab equipment 

Work Environment: 

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings. 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family   experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health is seeking a dedicated Patient Access Specialist to provide seamless access to care for the children and families we serve, playing a key role in fostering meaningful engagement with our care model. As the first point of contact, this role is essential in delivering a positive patient experience by promptly answering inquiries, scheduling appointments, and ensuring timely resolution of patient needs. Reporting to the CARES Center Operations Manager, this role is vital in connecting patients to the services they need and enhancing overall engagement.

In this role, you will actively manage patient interactions, utilizing our systems to coordinate care, manage appointments, and address any concerns. Your efforts will help ensure timely and equitable access to services. As a valued member of the team, you will help drive improved health outcomes and positive patient experience.

What You’ll Do

Omnichannel Engagement: Inbound and Outbound

• Manage inbound patient interactions across multiple channels, including phone, SMS, patient portal messages, and webform inquiries.
• Proactively initiate outbound engagement to follow up on inquiries or messages, ensuring continued patient support and timely resolution of concerns.

Appointment and Schedule Management

• Coordinate and manage patient appointments, ensuring timely scheduling and

rescheduling in alignment with operational standards and patient needs.

• Optimize appointment availability, working closely with clinical teams to address

scheduling preferences and potential conflicts.

• Track and follow up on missed or rescheduled appointments to ensure patients

receive timely care and minimize gaps in the care process.

Documentation Compliance

• Ensure accurate and complete documentation of patient demographics, insurance,

and appointment details in the EMR system, following internal standards.

• Verify and update patient information during each interaction, maintaining data

integrity and consistency across all systems.

• Always uphold HIPAA compliance and patient confidentiality while maintaining

thorough and accurate records of all interactions.

Collaboration & Communication:

• Coordinate with the interdisciplinary care team to align patient care, scheduling

preferences, and resolve any issues.

• Facilitate clear communication between healthcare providers, support staff, and patients to ensure smooth care delivery.
• Collaborate with internal teams to identify barriers to care and improve the pa
• All other duties as assigned

What You’ll Need

• High School diploma or equivalent.
• 1-2 years of experience in healthcare, or healthcare contact center.
• Strong communication and interpersonal skills.
• Excellent organization and time-management skills to effectively manage multiple tasks simultaneously.

• Proficiency in using multiple technology platforms including but not limited to, electronic health records (EHRs), Customer Relationship Management (CRM) platforms, digital patient engagement tools and productivity tools.
• Bilingual proficiency in English and Spanish is strongly preferred
• Experience with pediatric populations is strongly preferred

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.

What We Offer

• The opportunity to support best-in-class outreach and engagement activities within a mission driven pediatric care delivery organization.
• A competitive compensation package with performance incentives and, for some roles, equity participation.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs include employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and bother exclusive employee benefits).
• Generous paid time off.

 About Bluebird Kids Health  

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.  

 Position Description  

Bluebird Kids Health is seeking a skilled and compassionate and Medical Receptionist II with a patient and family-first mindset. The Medical Receptionist II will work alongside our mission-based clinical team, greeting patients warmly, creating a welcoming environment, ensuring that patients are checked in and out of visits appropriately, spearheading insurance verification tasks and workflows at the market level, and training new hire Medical Receptionists. The ideal candidate will have excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families.  

 What You’ll Do  

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Check patients in/out and manage patient flow.  

• Update patient tracking in EMR 

• Promotes the use of the patient portal to families. 

• Verifies forms are filled out completely using online registration systems. Reconciles forms as needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving the office. 

• Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter.   

• Scan insurance cards and driver's licenses as needed. 

• Schedule patient appointments within operational standards and document appropriately. 

• Troubleshoot first-level insurance coverage and billing concerns with patients and families. 

• Assist receptionist colleagues and Site Supervisors throughout market practice locations with escalated insurance and billing questions.  

• Review and update VFC status accuracy within Athena EMR. 

• In collaboration with Site Supervisor, train new hire receptionists, and facilitate re-training as appropriate. 

• Serve as a Champion of Onboarding, Competency, and Culture 

• Serve as the primary mentor and trainer for new reception team members, ensuring a welcoming and structured onboarding experience that reflects our practice values. 

• Own the development and delivery of training plans that build role-specific skills and confidence in new hires. 

• Assess and validate new employee competencies through observation, feedback, and structured performance checkpoints. 

• Foster a supportive and inclusive learning environment that encourages growth, questions, and team engagement. 

• Collaborate with leadership to continuously improve training materials, workflows, and onboarding processes based on feedback and evolving best practices. 

• Model professionalism, patient-centered communication, and workflow excellence in all interactions. 

• Complete insurance verification up to 3 days prior to patients visit to determine coverage. 

• Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen. 

• Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments. 

• Answer telephones in a warm, friendly manner. 

• Keep Reception and waiting area clean and sanitized per practice standards. 

• Maintain patient confidentiality in compliance with HIPAA and organizational compliance standards. 

• Other duties as assigned. 

What You’ll Need  

Education: High school diploma or equivalent 

Experience: Medical front office and insurance verification experience (preferred)  

Knowledge:  

• Knowledge of medical terminology.  

• Proficient computer and EMR skills.  

Skills: 

• Excellent customer service 

• Excellent phone etiquette 

• Task-oriented, strong organizational skills, ability to multitask 

• Excellent interpersonal skills including friendliness, empathy, patience, kindness and politeness  

Abilities:  

• Ability to work independently and as part of a team with a strong sense of focus 

• Strong attention to detail   

Physical Requirements: Varity of walking, standing, sitting, bending, twisting and reaching. Occasional need to lift/carry/move up to 50 lbs. of equipment.  

Work Environment:  

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.  

What We Offer  

1. The opportunity to work within a mission-driven pediatric care delivery organization. 

1. A competitive compensation package with performance incentives. 

1. A collaborative and dynamic workplace with significant professional growth opportunities. 

1. A diverse and inclusive company culture that values every team member's contribution to our mission. 

1. Competitive medical, vision, and dental insurance products. 

1. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits. 

1. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. 

 Position Description 

Bluebird Kids Health is seeking a skilled and compassionate and Medical Assistant with a patient and family-first mindset. The Medical Assistant will work alongside our mission-based provider team to assist with patient care, perform necessary administrative tasks and ensure smooth operation of our pediatric clinic. The ideal candidate will have strong patient care skills, excellent communication abilities, and a genuine interest in working with children and their families. 

 What You’ll Do 

Patient Care 

• Escort patients to exam rooms and prepare them for examinations. 

• Take and record patients' vital signs, such as blood pressure, temperature, and pulse. 

• Assist healthcare providers during medical procedures and examinations. 

• Administer medications and injections as directed by healthcare providers. 

Administrative Support 

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Analyze, update and maintain patients' medical records, ensuring accuracy and confidentiality. 

• Process lab specimens and prepare them for testing. 

• Assist with insurance verification and billing tasks as needed. 

Patient Education & Support 

• Provide patients and their families with information and instructions regarding their medical conditions, treatments, and medications. 

• Educate patients and their families on preventive healthcare measures and lifestyle modifications. 

• Ensure patients and their families understand their treatment plans and follow-up care instructions. 

• Prepare exam rooms and medical equipment for patient use. 

Infection Control and Safety 

• Follow established protocols for infection control and maintain a clean and safe environment. 

• Dispose of biohazardous materials and medical waste in accordance with regulations. 

• Adhere to safety policies and procedures to prevent accidents and injuries. 
• Other Duties as Assigned 

What You’ll Need 

• Education: High school diploma or equivalent; completion of a medical assisting program (preferred). 

• Certifications: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential (preferred). 

• Experience: Minimum one year previous experience working as a medical assistant or patient-facing role in a clinic or hospital setting. Pediatric experience and vaccine administration experience highly preferred. 

• Other Requirements: Current CPR certificate 

• Knowledge of clinical and theoretical clinical processes and principles, along with medical practices protocols and standards. 

• Familiarity with state and federal laws related to healthcare (HIPAA, scope of practice, etc.) 

• Proficiency in basic medical procedures, such as taking vital signs and administering medications. 

• Skilled in documentation of patient care including reviewing for accuracy and completeness. 

• Basic computer skills with proficiency in electronic medical record (EMR) systems 

• Excellent communication and interpersonal skills, with a willingness to help team members and ability to communicate clearly with many different levels of both medical and administrative staff. 
• Strong attention to detail and ability to multitask in a fast-paced environment. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 

• Variety of walking, standing, sitting, bending, twisting, and reaching. 
• Occasional need to lift/carry/move up to 50 pounds of equipment. 

Equipment Operated: 

• Standard office equipment, CLIA-waived point-of-care lab equipment 

Work Environment: 

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings. 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

Bluebird Kids Health

Position: Operational Excellence Consultant

Location: Boston, MA

Reports To: Senior Manager of Operational Excellence

Role Type: Full Time

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health is seeking an Operational Excellence Consultant to drive clinical and operational excellence across the organization. Reporting to the Senior Manager of Operational Excellence, this role will be at the forefront of transforming healthcare delivery, driving innovation, and operational excellence across our organization. You’ll own and execute cross-functional projects spanning process improvement, quality and safety, clinical innovation, and technology enablement. This is a high-impact role for someone who is systems-minded, highly analytical, and energized by building in a fast-paced, high-growth environment. The ideal candidate is passionate about process improvement, can manage multiple complex projects simultaneously and brings a genuine passion for improving healthcare access for underserved children and families.

What You’ll Do

• Work cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps
• Implement innovative operational solutions such as automation, process re-engineering, and technology enablement to enhance efficiency and effectiveness
• Advance organization-wide safety and quality improvement, from root cause diagnosis through solution implementation
• Lead efforts to achieve and sustain Patient-centered Medical Home (PCMH) designation, including documentation, workflow optimization, and compliance with certification standards
• Design and launch clinical innovation programs in partnership with providers and clinical leadership
• Partner with the Technology and Product Team to design and operationalize proprietary tech innovations
• Leverage approved AI-native tools and platforms to build workflow solutions that are smarter, faster, and more intuitive than conventional approaches
• Define and monitor key performance metrics, analyzing data to inform decisions and measure initiative impact

*Other Duties as Assigned

What You’ll Need

• Bachelor's degree in healthcare administration, public health, business administration, industrial engineering or a related field; Master’s degree preferred
• 5+ years of professional experience; at least 2 years in health care in operations or management consulting
• Strong analytical and problem-solving skills, with the ability to identify improvement opportunities, interpret data, and translate findings into actionable recommendations
• Experience applying operational improvement methodologies with Lean Six Sigma Green Belt strongly preferred
• Proven ability to manage complex projects and cross-functional teams
• Exceptional learning agility and a servant leadership mindset
• Proficiency in Microsoft Office Suite and experience with BI and data visualization tools such as Tableau, Power BI, or similar platforms
• Familiarity with AI-native tools and their application in operational workflows is a plus

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description

Bluebird Kids Health is seeking a detail oriented and compassionate Provider with a patient and family-first mindset for our Jacksonville offices.   The Provider will be responsible for providing comprehensive evidence-based medical care to infants, children, adolescents and young adults.  This Provider will diagnose and treat a wide range of pediatric conditions, advising on preventive health measures, and working closely with other healthcare professionals to ensure the highest quality of care for our young patients, in a mission-driven and value-based contracting environment. 

Key Duties & Responsibilities: 

 What You’ll Do 

• Patient Care 

• Provide medical care to pediatric patients, including diagnosis and treatment of acute and chronic illnesses. 

• Conduct regular well-child examinations and immunizations. 

• Monitor growth and development of children, identifying and addressing developmental concerns early. 

• Diagnosis & Treatment 

• Order and interpret appropriate diagnostic tests such as lab work, x-rays, and other imaging. 

• Prescribe medications and develop treatment plans for various medical conditions. 

• Provide emergency care and refer patients to specialists when indicated. 

• Preventative Health 

• Educate parents, guardians, and patients on preventive healthcare, nutrition, and lifestyle choices. 

• Advise on childhood safety, injury prevention, and disease prevention. 

• Promote vaccination and immunization programs. 

• Patient & Family Education 

• Communicate effectively with children and their families, ensuring they understand diagnoses, treatments, and health conditions. 

• Provide guidance on managing chronic conditions and maintaining overall health. 

• Collaboration & Coordination 

• Work closely with nurses, medical assistants, and other healthcare professionals to provide comprehensive care. 

• Coordinate with specialists and other healthcare providers to ensure integrated care for patients with complex conditions. 

• Documentation & Compliance 

• Maintain accurate, timely, and detailed medical records for all patients. 

• Ensure compliance with clinic policies, procedures, and regulatory requirements. 

• Participate in quality improvement initiatives and continuing education. 

• Professional Development 

• Stay updated on the latest developments in pediatric medicine. 

• Participate in ongoing training and professional development activities. 

• Attend medical conferences and seminars to enhance skills and knowledge and share learnings with your team. 

• Other Duties as Assigned 

 What You’ll Need  

• Education: Medical degree (MD or DO) from an accredited medical school. 

• Experience: Prior experience in a pediatric setting preferred but not required 

• Licensure/Certification: Board certification or eligibility in Pediatrics; Basic Life Support Certification; valid and unrestricted medical license to practice in the state. 

• Basic computer skills with proficiency with EMR system(s) and documentation methods 

 Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift up to 25 pounds at times. 

 What We Offer

1. The opportunity to provide high quality holistic pediatric care working within a collaborative mission-driven pediatric care delivery organization as a primary care clinician. 
2. A competitive compensation package with performance incentives. 
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits).
7. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply.  We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. 

 Position Description 

Bluebird Kids Health is seeking a skilled and compassionate and Medical Assistant with a patient and family-first mindset. The Medical Assistant will work alongside our mission-based provider team to assist with patient care, perform necessary administrative tasks and ensure smooth operation of our pediatric clinic. The ideal candidate will have strong patient care skills, excellent communication abilities, and a genuine interest in working with children and their families. 

 What You’ll Do 

Patient Care 

• Escort patients to exam rooms and prepare them for examinations. 

• Take and record patients' vital signs, such as blood pressure, temperature, and pulse. 

• Assist healthcare providers during medical procedures and examinations. 

• Administer medications and injections as directed by healthcare providers. 

Administrative Support 

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Analyze, update and maintain patients' medical records, ensuring accuracy and confidentiality. 

• Process lab specimens and prepare them for testing. 

• Assist with insurance verification and billing tasks as needed. 

Patient Education & Support 

• Provide patients and their families with information and instructions regarding their medical conditions, treatments, and medications. 

• Educate patients and their families on preventive healthcare measures and lifestyle modifications. 

• Ensure patients and their families understand their treatment plans and follow-up care instructions. 

• Prepare exam rooms and medical equipment for patient use. 

Infection Control and Safety 

• Follow established protocols for infection control and maintain a clean and safe environment. 

• Dispose of biohazardous materials and medical waste in accordance with regulations. 

• Adhere to safety policies and procedures to prevent accidents and injuries. 
• Other Duties as Assigned 

What You’ll Need 

• Education: High school diploma or equivalent; completion of a medical assisting program (preferred). 

• Certifications: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential (preferred). 

• Experience: Minimum one year previous experience working as a medical assistant or patient-facing role in a clinic or hospital setting. Pediatric experience and vaccine administration experience highly preferred. 

• Other Requirements: Current CPR certificate 

• Knowledge of clinical and theoretical clinical processes and principles, along with medical practices protocols and standards. 

• Familiarity with state and federal laws related to healthcare (HIPAA, scope of practice, etc.) 

• Proficiency in basic medical procedures, such as taking vital signs and administering medications. 

• Skilled in documentation of patient care including reviewing for accuracy and completeness. 

• Basic computer skills with proficiency in electronic medical record (EMR) systems 

• Excellent communication and interpersonal skills, with a willingness to help team members and ability to communicate clearly with many different levels of both medical and administrative staff. 
• Strong attention to detail and ability to multitask in a fast-paced environment. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 

• Variety of walking, standing, sitting, bending, twisting, and reaching. 
• Occasional need to lift/carry/move up to 50 pounds of equipment. 

Equipment Operated: 

• Standard office equipment, CLIA-waived point-of-care lab equipment 

Work Environment: 

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings. 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

 About Bluebird Kids Health  

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.  

 Position Description  

Bluebird Kids Health is seeking a skilled and compassionate and Medical Receptionist II with a patient and family-first mindset. The Medical Receptionist II will work alongside our mission-based clinical team, greeting patients warmly, creating a welcoming environment, ensuring that patients are checked in and out of visits appropriately, spearheading insurance verification tasks and workflows at the market level, and training new hire Medical Receptionists. The ideal candidate will have excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families.  

 What You’ll Do  

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Check patients in/out and manage patient flow.  

• Update patient tracking in EMR 

• Promotes the use of the patient portal to families. 

• Verifies forms are filled out completely using online registration systems. Reconciles forms as needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving the office. 

• Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter.   

• Scan insurance cards and driver's licenses as needed. 

• Schedule patient appointments within operational standards and document appropriately. 

• Troubleshoot first-level insurance coverage and billing concerns with patients and families. 

• Assist receptionist colleagues and Site Supervisors throughout market practice locations with escalated insurance and billing questions.  

• Review and update VFC status accuracy within Athena EMR. 

• In collaboration with Site Supervisor, train new hire receptionists, and facilitate re-training as appropriate. 

• Serve as a Champion of Onboarding, Competency, and Culture 

• Serve as the primary mentor and trainer for new reception team members, ensuring a welcoming and structured onboarding experience that reflects our practice values. 

• Own the development and delivery of training plans that build role-specific skills and confidence in new hires. 

• Assess and validate new employee competencies through observation, feedback, and structured performance checkpoints. 

• Foster a supportive and inclusive learning environment that encourages growth, questions, and team engagement. 

• Collaborate with leadership to continuously improve training materials, workflows, and onboarding processes based on feedback and evolving best practices. 

• Model professionalism, patient-centered communication, and workflow excellence in all interactions. 

• Complete insurance verification up to 3 days prior to patients visit to determine coverage. 

• Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen. 

• Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments. 

• Answer telephones in a warm, friendly manner. 

• Keep Reception and waiting area clean and sanitized per practice standards. 

• Maintain patient confidentiality in compliance with HIPAA and organizational compliance standards. 

• Other duties as assigned. 

What You’ll Need  

Education: High school diploma or equivalent 

Experience: Medical front office and insurance verification experience (preferred)  

Knowledge:  

• Knowledge of medical terminology.  

• Proficient computer and EMR skills.  

Skills: 

• Excellent customer service 

• Excellent phone etiquette 

• Task-oriented, strong organizational skills, ability to multitask 

• Excellent interpersonal skills including friendliness, empathy, patience, kindness and politeness  

Abilities:  

• Ability to work independently and as part of a team with a strong sense of focus 

• Strong attention to detail   

Physical Requirements: Varity of walking, standing, sitting, bending, twisting and reaching. Occasional need to lift/carry/move up to 50 lbs. of equipment.  

Work Environment:  

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.  

What We Offer  

1. The opportunity to work within a mission-driven pediatric care delivery organization. 

1. A competitive compensation package with performance incentives. 

1. A collaborative and dynamic workplace with significant professional growth opportunities. 

1. A diverse and inclusive company culture that values every team member's contribution to our mission. 

1. Competitive medical, vision, and dental insurance products. 

1. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits. 

1. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

 About Bluebird Kids Health  

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.  

 Position Description  

Bluebird Kids Health is seeking a skilled and compassionate and Medical Receptionist II with a patient and family-first mindset. The Medical Receptionist II will work alongside our mission-based clinical team, greeting patients warmly, creating a welcoming environment, ensuring that patients are checked in and out of visits appropriately, spearheading insurance verification tasks and workflows at the market level, and training new hire Medical Receptionists. The ideal candidate will have excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families.  

 What You’ll Do  

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Check patients in/out and manage patient flow.  

• Update patient tracking in EMR 

• Promotes the use of the patient portal to families. 

• Verifies forms are filled out completely using online registration systems. Reconciles forms as needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving the office. 

• Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter.   

• Scan insurance cards and driver's licenses as needed. 

• Schedule patient appointments within operational standards and document appropriately. 

• Troubleshoot first-level insurance coverage and billing concerns with patients and families. 

• Assist receptionist colleagues and Site Supervisors throughout market practice locations with escalated insurance and billing questions.  

• Review and update VFC status accuracy within Athena EMR. 

• In collaboration with Site Supervisor, train new hire receptionists, and facilitate re-training as appropriate. 

• Serve as a Champion of Onboarding, Competency, and Culture 

• Serve as the primary mentor and trainer for new reception team members, ensuring a welcoming and structured onboarding experience that reflects our practice values. 

• Own the development and delivery of training plans that build role-specific skills and confidence in new hires. 

• Assess and validate new employee competencies through observation, feedback, and structured performance checkpoints. 

• Foster a supportive and inclusive learning environment that encourages growth, questions, and team engagement. 

• Collaborate with leadership to continuously improve training materials, workflows, and onboarding processes based on feedback and evolving best practices. 

• Model professionalism, patient-centered communication, and workflow excellence in all interactions. 

• Complete insurance verification up to 3 days prior to patients visit to determine coverage. 

• Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen. 

• Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments. 

• Answer telephones in a warm, friendly manner. 

• Keep Reception and waiting area clean and sanitized per practice standards. 

• Maintain patient confidentiality in compliance with HIPAA and organizational compliance standards. 

• Other duties as assigned. 

What You’ll Need  

Education: High school diploma or equivalent 

Experience: Medical front office and insurance verification experience (preferred)  

Knowledge:  

• Knowledge of medical terminology.  

• Proficient computer and EMR skills.  

Skills: 

• Excellent customer service 

• Excellent phone etiquette 

• Task-oriented, strong organizational skills, ability to multitask 

• Excellent interpersonal skills including friendliness, empathy, patience, kindness and politeness  

Abilities:  

• Ability to work independently and as part of a team with a strong sense of focus 

• Strong attention to detail   

Physical Requirements: Varity of walking, standing, sitting, bending, twisting and reaching. Occasional need to lift/carry/move up to 50 lbs. of equipment.  

Work Environment:  

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.  

What We Offer  

1. The opportunity to work within a mission-driven pediatric care delivery organization. 

1. A competitive compensation package with performance incentives. 

1. A collaborative and dynamic workplace with significant professional growth opportunities. 

1. A diverse and inclusive company culture that values every team member's contribution to our mission. 

1. Competitive medical, vision, and dental insurance products. 

1. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits. 

1. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description

Bluebird Kids Health is seeking a detail oriented and compassionate Provider with a patient and family-first mindset for our Jacksonville offices.   The Provider will be responsible for providing comprehensive evidence-based medical care to infants, children, adolescents and young adults.  This Provider will diagnose and treat a wide range of pediatric conditions, advising on preventive health measures, and working closely with other healthcare professionals to ensure the highest quality of care for our young patients, in a mission-driven and value-based contracting environment. 

Key Duties & Responsibilities: 

 What You’ll Do 

• Patient Care 

• Provide medical care to pediatric patients, including diagnosis and treatment of acute and chronic illnesses. 

• Conduct regular well-child examinations and immunizations. 

• Monitor growth and development of children, identifying and addressing developmental concerns early. 

• Diagnosis & Treatment 

• Order and interpret appropriate diagnostic tests such as lab work, x-rays, and other imaging. 

• Prescribe medications and develop treatment plans for various medical conditions. 

• Provide emergency care and refer patients to specialists when indicated. 

• Preventative Health 

• Educate parents, guardians, and patients on preventive healthcare, nutrition, and lifestyle choices. 

• Advise on childhood safety, injury prevention, and disease prevention. 

• Promote vaccination and immunization programs. 

• Patient & Family Education 

• Communicate effectively with children and their families, ensuring they understand diagnoses, treatments, and health conditions. 

• Provide guidance on managing chronic conditions and maintaining overall health. 

• Collaboration & Coordination 

• Work closely with nurses, medical assistants, and other healthcare professionals to provide comprehensive care. 

• Coordinate with specialists and other healthcare providers to ensure integrated care for patients with complex conditions. 

• Documentation & Compliance 

• Maintain accurate, timely, and detailed medical records for all patients. 

• Ensure compliance with clinic policies, procedures, and regulatory requirements. 

• Participate in quality improvement initiatives and continuing education. 

• Professional Development 

• Stay updated on the latest developments in pediatric medicine. 

• Participate in ongoing training and professional development activities. 

• Attend medical conferences and seminars to enhance skills and knowledge and share learnings with your team. 

• Other Duties as Assigned 

 What You’ll Need  

• Education: Medical degree (MD or DO) from an accredited medical school. 

• Experience: Prior experience in a pediatric setting preferred but not required 

• Licensure/Certification: Board certification or eligibility in Pediatrics; Basic Life Support Certification; valid and unrestricted medical license to practice in the state. 

• Basic computer skills with proficiency with EMR system(s) and documentation methods 

 Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift up to 25 pounds at times. 

 What We Offer

1. The opportunity to provide high quality holistic pediatric care working within a collaborative mission-driven pediatric care delivery organization as a primary care clinician. 
2. A competitive compensation package with performance incentives. 
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits).
7. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply.  We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. 

 Position Description 

Bluebird Kids Health is seeking a skilled and compassionate and Medical Assistant with a patient and family-first mindset. The Medical Assistant will work alongside our mission-based provider team to assist with patient care, perform necessary administrative tasks and ensure smooth operation of our pediatric clinic. The ideal candidate will have strong patient care skills, excellent communication abilities, and a genuine interest in working with children and their families. 

 What You’ll Do 

Patient Care 

• Escort patients to exam rooms and prepare them for examinations. 

• Take and record patients' vital signs, such as blood pressure, temperature, and pulse. 

• Assist healthcare providers during medical procedures and examinations. 

• Administer medications and injections as directed by healthcare providers. 

Administrative Support 

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Analyze, update and maintain patients' medical records, ensuring accuracy and confidentiality. 

• Process lab specimens and prepare them for testing. 

• Assist with insurance verification and billing tasks as needed. 

Patient Education & Support 

• Provide patients and their families with information and instructions regarding their medical conditions, treatments, and medications. 

• Educate patients and their families on preventive healthcare measures and lifestyle modifications. 

• Ensure patients and their families understand their treatment plans and follow-up care instructions. 

• Prepare exam rooms and medical equipment for patient use. 

Infection Control and Safety 

• Follow established protocols for infection control and maintain a clean and safe environment. 

• Dispose of biohazardous materials and medical waste in accordance with regulations. 

• Adhere to safety policies and procedures to prevent accidents and injuries. 
• Other Duties as Assigned 

What You’ll Need 

• Education: High school diploma or equivalent; completion of a medical assisting program (preferred). 

• Certifications: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential (preferred). 

• Experience: Minimum one year previous experience working as a medical assistant or patient-facing role in a clinic or hospital setting. Pediatric experience and vaccine administration experience highly preferred. 

• Other Requirements: Current CPR certificate 

• Knowledge of clinical and theoretical clinical processes and principles, along with medical practices protocols and standards. 

• Familiarity with state and federal laws related to healthcare (HIPAA, scope of practice, etc.) 

• Proficiency in basic medical procedures, such as taking vital signs and administering medications. 

• Skilled in documentation of patient care including reviewing for accuracy and completeness. 

• Basic computer skills with proficiency in electronic medical record (EMR) systems 

• Excellent communication and interpersonal skills, with a willingness to help team members and ability to communicate clearly with many different levels of both medical and administrative staff. 
• Strong attention to detail and ability to multitask in a fast-paced environment. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 

• Variety of walking, standing, sitting, bending, twisting, and reaching. 
• Occasional need to lift/carry/move up to 50 pounds of equipment. 

Equipment Operated: 

• Standard office equipment, CLIA-waived point-of-care lab equipment 

Work Environment: 

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings. 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description

Bluebird Kids Health is seeking a detail oriented and compassionate Provider with a patient and family-first mindset for our Jacksonville offices.   The Provider will be responsible for providing comprehensive evidence-based medical care to infants, children, adolescents and young adults.  This Provider will diagnose and treat a wide range of pediatric conditions, advising on preventive health measures, and working closely with other healthcare professionals to ensure the highest quality of care for our young patients, in a mission-driven and value-based contracting environment. 

Key Duties & Responsibilities: 

 What You’ll Do 

• Patient Care 

• Provide medical care to pediatric patients, including diagnosis and treatment of acute and chronic illnesses. 

• Conduct regular well-child examinations and immunizations. 

• Monitor growth and development of children, identifying and addressing developmental concerns early. 

• Diagnosis & Treatment 

• Order and interpret appropriate diagnostic tests such as lab work, x-rays, and other imaging. 

• Prescribe medications and develop treatment plans for various medical conditions. 

• Provide emergency care and refer patients to specialists when indicated. 

• Preventative Health 

• Educate parents, guardians, and patients on preventive healthcare, nutrition, and lifestyle choices. 

• Advise on childhood safety, injury prevention, and disease prevention. 

• Promote vaccination and immunization programs. 

• Patient & Family Education 

• Communicate effectively with children and their families, ensuring they understand diagnoses, treatments, and health conditions. 

• Provide guidance on managing chronic conditions and maintaining overall health. 

• Collaboration & Coordination 

• Work closely with nurses, medical assistants, and other healthcare professionals to provide comprehensive care. 

• Coordinate with specialists and other healthcare providers to ensure integrated care for patients with complex conditions. 

• Documentation & Compliance 

• Maintain accurate, timely, and detailed medical records for all patients. 

• Ensure compliance with clinic policies, procedures, and regulatory requirements. 

• Participate in quality improvement initiatives and continuing education. 

• Professional Development 

• Stay updated on the latest developments in pediatric medicine. 

• Participate in ongoing training and professional development activities. 

• Attend medical conferences and seminars to enhance skills and knowledge and share learnings with your team. 

• Other Duties as Assigned 

 What You’ll Need  

• Education: Medical degree (MD or DO) from an accredited medical school. 

• Experience: Prior experience in a pediatric setting preferred but not required 

• Licensure/Certification: Board certification or eligibility in Pediatrics; Basic Life Support Certification; valid and unrestricted medical license to practice in the state. 

• Basic computer skills with proficiency with EMR system(s) and documentation methods 

 Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift up to 25 pounds at times. 

 What We Offer

1. The opportunity to provide high quality holistic pediatric care working within a collaborative mission-driven pediatric care delivery organization as a primary care clinician. 
2. A competitive compensation package with performance incentives. 
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits).
7. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply.  We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description

Bluebird Kids Health is seeking a detail oriented and compassionate Provider with a patient and family-first mindset for our Jacksonville offices.   The Provider will be responsible for providing comprehensive evidence-based medical care to infants, children, adolescents and young adults.  This Provider will diagnose and treat a wide range of pediatric conditions, advising on preventive health measures, and working closely with other healthcare professionals to ensure the highest quality of care for our young patients, in a mission-driven and value-based contracting environment. 

Key Duties & Responsibilities: 

 What You’ll Do 

• Patient Care 

• Provide medical care to pediatric patients, including diagnosis and treatment of acute and chronic illnesses. 

• Conduct regular well-child examinations and immunizations. 

• Monitor growth and development of children, identifying and addressing developmental concerns early. 

• Diagnosis & Treatment 

• Order and interpret appropriate diagnostic tests such as lab work, x-rays, and other imaging. 

• Prescribe medications and develop treatment plans for various medical conditions. 

• Provide emergency care and refer patients to specialists when indicated. 

• Preventative Health 

• Educate parents, guardians, and patients on preventive healthcare, nutrition, and lifestyle choices. 

• Advise on childhood safety, injury prevention, and disease prevention. 

• Promote vaccination and immunization programs. 

• Patient & Family Education 

• Communicate effectively with children and their families, ensuring they understand diagnoses, treatments, and health conditions. 

• Provide guidance on managing chronic conditions and maintaining overall health. 

• Collaboration & Coordination 

• Work closely with nurses, medical assistants, and other healthcare professionals to provide comprehensive care. 

• Coordinate with specialists and other healthcare providers to ensure integrated care for patients with complex conditions. 

• Documentation & Compliance 

• Maintain accurate, timely, and detailed medical records for all patients. 

• Ensure compliance with clinic policies, procedures, and regulatory requirements. 

• Participate in quality improvement initiatives and continuing education. 

• Professional Development 

• Stay updated on the latest developments in pediatric medicine. 

• Participate in ongoing training and professional development activities. 

• Attend medical conferences and seminars to enhance skills and knowledge and share learnings with your team. 

• Other Duties as Assigned 

 What You’ll Need  

• Education: Medical degree (MD or DO) from an accredited medical school. 

• Experience: Prior experience in a pediatric setting preferred but not required 

• Licensure/Certification: Board certification or eligibility in Pediatrics; Basic Life Support Certification; valid and unrestricted medical license to practice in the state. 

• Basic computer skills with proficiency with EMR system(s) and documentation methods 

 Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift up to 25 pounds at times. 

 What We Offer

1. The opportunity to provide high quality holistic pediatric care working within a collaborative mission-driven pediatric care delivery organization as a primary care clinician. 
2. A competitive compensation package with performance incentives. 
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits).
7. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply.  We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.