About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. 

 Position Description 

Bluebird Kids Health is seeking a skilled and compassionate and Medical Assistant with a patient and family-first mindset. The Medical Assistant will work alongside our mission-based provider team to assist with patient care, perform necessary administrative tasks and ensure smooth operation of our pediatric clinic. The ideal candidate will have strong patient care skills, excellent communication abilities, and a genuine interest in working with children and their families. 

 What You’ll Do 

Patient Care 

• Escort patients to exam rooms and prepare them for examinations. 

• Take and record patients' vital signs, such as blood pressure, temperature, and pulse. 

• Assist healthcare providers during medical procedures and examinations. 

• Administer medications and injections as directed by healthcare providers. 

Administrative Support 

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Analyze, update and maintain patients' medical records, ensuring accuracy and confidentiality. 

• Process lab specimens and prepare them for testing. 

• Assist with insurance verification and billing tasks as needed. 

Patient Education & Support 

• Provide patients and their families with information and instructions regarding their medical conditions, treatments, and medications. 

• Educate patients and their families on preventive healthcare measures and lifestyle modifications. 

• Ensure patients and their families understand their treatment plans and follow-up care instructions. 

• Prepare exam rooms and medical equipment for patient use. 

Infection Control and Safety 

• Follow established protocols for infection control and maintain a clean and safe environment. 

• Dispose of biohazardous materials and medical waste in accordance with regulations. 

• Adhere to safety policies and procedures to prevent accidents and injuries. 
• Other Duties as Assigned 

What You’ll Need 

• Education: High school diploma or equivalent; completion of a medical assisting program (preferred). 

• Certifications: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential (preferred). 

• Experience: Minimum one year previous experience working as a medical assistant or patient-facing role in a clinic or hospital setting. Pediatric experience and vaccine administration experience highly preferred. 

• Other Requirements: Current CPR certificate 

• Knowledge of clinical and theoretical clinical processes and principles, along with medical practices protocols and standards. 

• Familiarity with state and federal laws related to healthcare (HIPAA, scope of practice, etc.) 

• Proficiency in basic medical procedures, such as taking vital signs and administering medications. 

• Skilled in documentation of patient care including reviewing for accuracy and completeness. 

• Basic computer skills with proficiency in electronic medical record (EMR) systems 

• Excellent communication and interpersonal skills, with a willingness to help team members and ability to communicate clearly with many different levels of both medical and administrative staff. 
• Strong attention to detail and ability to multitask in a fast-paced environment. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 

• Variety of walking, standing, sitting, bending, twisting, and reaching. 
• Occasional need to lift/carry/move up to 50 pounds of equipment. 

Equipment Operated: 

• Standard office equipment, CLIA-waived point-of-care lab equipment 

Work Environment: 

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings. 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

 About Bluebird Kids Health  

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.  

 Position Description  

Bluebird Kids Health is seeking a skilled and compassionate and Medical Receptionist II with a patient and family-first mindset. The Medical Receptionist II will work alongside our mission-based clinical team, greeting patients warmly, creating a welcoming environment, ensuring that patients are checked in and out of visits appropriately, spearheading insurance verification tasks and workflows at the market level, and training new hire Medical Receptionists. The ideal candidate will have excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families.  

 What You’ll Do  

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Check patients in/out and manage patient flow.  

• Update patient tracking in EMR 

• Promotes the use of the patient portal to families. 

• Verifies forms are filled out completely using online registration systems. Reconciles forms as needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving the office. 

• Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter.   

• Scan insurance cards and driver's licenses as needed. 

• Schedule patient appointments within operational standards and document appropriately. 

• Troubleshoot first-level insurance coverage and billing concerns with patients and families. 

• Assist receptionist colleagues and Site Supervisors throughout market practice locations with escalated insurance and billing questions.  

• Review and update VFC status accuracy within Athena EMR. 

• In collaboration with Site Supervisor, train new hire receptionists, and facilitate re-training as appropriate. 

• Serve as a Champion of Onboarding, Competency, and Culture 

• Serve as the primary mentor and trainer for new reception team members, ensuring a welcoming and structured onboarding experience that reflects our practice values. 

• Own the development and delivery of training plans that build role-specific skills and confidence in new hires. 

• Assess and validate new employee competencies through observation, feedback, and structured performance checkpoints. 

• Foster a supportive and inclusive learning environment that encourages growth, questions, and team engagement. 

• Collaborate with leadership to continuously improve training materials, workflows, and onboarding processes based on feedback and evolving best practices. 

• Model professionalism, patient-centered communication, and workflow excellence in all interactions. 

• Complete insurance verification up to 3 days prior to patients visit to determine coverage. 

• Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen. 

• Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments. 

• Answer telephones in a warm, friendly manner. 

• Keep Reception and waiting area clean and sanitized per practice standards. 

• Maintain patient confidentiality in compliance with HIPAA and organizational compliance standards. 

• Other duties as assigned. 

What You’ll Need  

Education: High school diploma or equivalent 

Experience: Medical front office and insurance verification experience (preferred)  

Knowledge:  

• Knowledge of medical terminology.  

• Proficient computer and EMR skills.  

Skills: 

• Excellent customer service 

• Excellent phone etiquette 

• Task-oriented, strong organizational skills, ability to multitask 

• Excellent interpersonal skills including friendliness, empathy, patience, kindness and politeness  

Abilities:  

• Ability to work independently and as part of a team with a strong sense of focus 

• Strong attention to detail   

Physical Requirements: Varity of walking, standing, sitting, bending, twisting and reaching. Occasional need to lift/carry/move up to 50 lbs. of equipment.  

Work Environment:  

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.  

What We Offer  

1. The opportunity to work within a mission-driven pediatric care delivery organization. 

1. A competitive compensation package with performance incentives. 

1. A collaborative and dynamic workplace with significant professional growth opportunities. 

1. A diverse and inclusive company culture that values every team member's contribution to our mission. 

1. Competitive medical, vision, and dental insurance products. 

1. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits. 

1. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. 

 Position Description 

Bluebird Kids Health is seeking a skilled and compassionate and Medical Assistant with a patient and family-first mindset. The Medical Assistant will work alongside our mission-based provider team to assist with patient care, perform necessary administrative tasks and ensure smooth operation of our pediatric clinic. The ideal candidate will have strong patient care skills, excellent communication abilities, and a genuine interest in working with children and their families. 

 What You’ll Do 

Patient Care 

• Escort patients to exam rooms and prepare them for examinations. 

• Take and record patients' vital signs, such as blood pressure, temperature, and pulse. 

• Assist healthcare providers during medical procedures and examinations. 

• Administer medications and injections as directed by healthcare providers. 

Administrative Support 

• Greet patients and visitors, answer phone calls, and schedule appointments. 

• Analyze, update and maintain patients' medical records, ensuring accuracy and confidentiality. 

• Process lab specimens and prepare them for testing. 

• Assist with insurance verification and billing tasks as needed. 

Patient Education & Support 

• Provide patients and their families with information and instructions regarding their medical conditions, treatments, and medications. 

• Educate patients and their families on preventive healthcare measures and lifestyle modifications. 

• Ensure patients and their families understand their treatment plans and follow-up care instructions. 

• Prepare exam rooms and medical equipment for patient use. 

Infection Control and Safety 

• Follow established protocols for infection control and maintain a clean and safe environment. 

• Dispose of biohazardous materials and medical waste in accordance with regulations. 

• Adhere to safety policies and procedures to prevent accidents and injuries. 
• Other Duties as Assigned 

What You’ll Need 

• Education: High school diploma or equivalent; completion of a medical assisting program (preferred). 

• Certifications: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential (preferred). 

• Experience: Minimum one year previous experience working as a medical assistant or patient-facing role in a clinic or hospital setting. Pediatric experience and vaccine administration experience highly preferred. 

• Other Requirements: Current CPR certificate 

• Knowledge of clinical and theoretical clinical processes and principles, along with medical practices protocols and standards. 

• Familiarity with state and federal laws related to healthcare (HIPAA, scope of practice, etc.) 

• Proficiency in basic medical procedures, such as taking vital signs and administering medications. 

• Skilled in documentation of patient care including reviewing for accuracy and completeness. 

• Basic computer skills with proficiency in electronic medical record (EMR) systems 

• Excellent communication and interpersonal skills, with a willingness to help team members and ability to communicate clearly with many different levels of both medical and administrative staff. 
• Strong attention to detail and ability to multitask in a fast-paced environment. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 

• Variety of walking, standing, sitting, bending, twisting, and reaching. 
• Occasional need to lift/carry/move up to 50 pounds of equipment. 

Equipment Operated: 

• Standard office equipment, CLIA-waived point-of-care lab equipment 

Work Environment: 

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings. 

What We Offer 

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued. 

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description

Bluebird Kids Health is seeking a detail oriented and compassionate Provider with a patient and family-first mindset for our Jacksonville offices.   The Provider will be responsible for providing comprehensive evidence-based medical care to infants, children, adolescents and young adults.  This Provider will diagnose and treat a wide range of pediatric conditions, advising on preventive health measures, and working closely with other healthcare professionals to ensure the highest quality of care for our young patients, in a mission-driven and value-based contracting environment. 

Key Duties & Responsibilities: 

 What You’ll Do 

• Patient Care 

• Provide medical care to pediatric patients, including diagnosis and treatment of acute and chronic illnesses. 

• Conduct regular well-child examinations and immunizations. 

• Monitor growth and development of children, identifying and addressing developmental concerns early. 

• Diagnosis & Treatment 

• Order and interpret appropriate diagnostic tests such as lab work, x-rays, and other imaging. 

• Prescribe medications and develop treatment plans for various medical conditions. 

• Provide emergency care and refer patients to specialists when indicated. 

• Preventative Health 

• Educate parents, guardians, and patients on preventive healthcare, nutrition, and lifestyle choices. 

• Advise on childhood safety, injury prevention, and disease prevention. 

• Promote vaccination and immunization programs. 

• Patient & Family Education 

• Communicate effectively with children and their families, ensuring they understand diagnoses, treatments, and health conditions. 

• Provide guidance on managing chronic conditions and maintaining overall health. 

• Collaboration & Coordination 

• Work closely with nurses, medical assistants, and other healthcare professionals to provide comprehensive care. 

• Coordinate with specialists and other healthcare providers to ensure integrated care for patients with complex conditions. 

• Documentation & Compliance 

• Maintain accurate, timely, and detailed medical records for all patients. 

• Ensure compliance with clinic policies, procedures, and regulatory requirements. 

• Participate in quality improvement initiatives and continuing education. 

• Professional Development 

• Stay updated on the latest developments in pediatric medicine. 

• Participate in ongoing training and professional development activities. 

• Attend medical conferences and seminars to enhance skills and knowledge and share learnings with your team. 

• Other Duties as Assigned 

 What You’ll Need  

• Education: Medical degree (MD or DO) from an accredited medical school. 

• Experience: Prior experience in a pediatric setting preferred but not required 

• Licensure/Certification: Board certification or eligibility in Pediatrics; Basic Life Support Certification; valid and unrestricted medical license to practice in the state. 

• Basic computer skills with proficiency with EMR system(s) and documentation methods 

 Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift up to 25 pounds at times. 

 What We Offer

1. The opportunity to provide high quality holistic pediatric care working within a collaborative mission-driven pediatric care delivery organization as a primary care clinician. 
2. A competitive compensation package with performance incentives. 
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits).
7. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply.  We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.