What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Vendor management experience
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

• In-depth Knowledge of SMS & MMS
• Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience in Vendor Management
• Commercial Negotiation
• Contract Management
• Billing Management
• New Account Creation
• Customer Pre-Sales Engagement
• Customer Post-Sales Engagement
• Customer Onboarding
• CTIA & CWTA compliance
• TCPA Compliance
• Delivering Product Training Sessions

#LI-HO1

What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Vendor management experience
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

• In-depth Knowledge of SMS & MMS
• Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience in Vendor Management
• Commercial Negotiation
• Contract Management
• Billing Management
• New Account Creation
• Customer Pre-Sales Engagement
• Customer Post-Sales Engagement
• Customer Onboarding
• CTIA & CWTA compliance
• TCPA Compliance
• Delivering Product Training Sessions

#LI-HO1

About the Team

The GIST IT Helpdesk is the front line for supporting Bloomreachers with secure, reliable access to our tools, data, and devices. The team manages access to company systems, laptops, and core collaboration platforms (e.g., Google Workspace, Slack, Zoom, Freshservice, JumpCloud) with a strong focus on access minimization and security best practices.

Location: London (two days per week in office) – with flexibility to support a global, remote-first workforce.

Role Overview

As an IT Helpdesk Support (P1), you are an early-career IT professional focused on learning and executing well-defined, foundational support tasks under close guidance. You will:

• Handle basic, clearly scoped incidents and service requests via email, chat (Slack), and support tickets (Freshservice), following established runbooks
• Support account lifecycle operations (onboarding, offboarding, access changes) across key SaaS tools via JumpCloud and related systems
• Contribute to the security and stability of our environment by applying standard procedures for access, device, and account protection

This is an excellent entry point into corporate IT, with a clear growth path toward more independent P2/P3 roles in Infrastructure, Security Operations, or broader GIST functions.

Key Responsibilities

End-User Support & Ticket Handling

• Serve as a first-line point of contact for IT-related issues and requests.
• Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers when needed.
• Resolve basic / well-defined issues such as:
• Password resets and SSO access issues
• Standard software install/uninstall requests
• Basic troubleshooting for Google Workspace, Slack, Zoom, and other standard tools
• Follow documented troubleshooting steps and escalation procedures consistently, keeping users informed on ticket status.

Access Management & Identity

• Process standard access requests for company tools following least-privilege and access-minimization principles.
• Use JumpCloud and other IAM tooling to:
• Provision/deprovision users
• Assign/remove application access
• Enforce MFA and basic security controls
• Validate approvals (manager + application owner) before granting access and document changes in Freshservice.

Device & Endpoint Support

• Support laptop setup and configuration for new hires (OS configuration, management agent enrollment, security tools, core applications) in line with IT and security standards.
• Perform basic endpoint troubleshooting (performance issues, connectivity, common application errors).
• Ensure devices stay compliant with security baselines (disk encryption, screen lock, OS patch level) and flag deviations for remediation.

Documentation & Knowledge

• Follow existing knowledge base articles in Bloomroom – IT Helpdesk and contribute updates for common issues and workflows.
• Document resolutions and workarounds clearly in tickets to support future self-service and reduce repeat incidents.
• Participate in internal reviews of runbooks and SOPs, suggesting improvements based on recurring issues you see.

Collaboration & Security Culture

• Collaborate with Infrastructure, Security Operations, and Workplace Experience/People teams on onboarding, offboarding, and tooling changes.
• Reinforce security awareness with users (e.g., phishing, account sharing, strong passwords, reporting suspicious activity).
• Escalate any suspected security incidents promptly to the SOC or security team as per defined procedures.

Required Qualifications & Experience

• 0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome).
• Basic understanding of:
• Operating systems (Windows and/or macOS)
• Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting)
• SaaS concepts and SSO/identity providers
• Strong customer service orientation with clear, professional written and verbal communication in English.
• Demonstrated ability to follow runbooks and procedures accurately, asking for help when issues are unclear or out of scope.
• Proven interest in IT (coursework, certifications, labs, side projects, or prior support experience).

Preferred Qualifications

• Exposure to or interest in:
• Google Workspace, Slack, Zoom, and other modern collaboration tools
• Ticketing tools such as Freshservice, Zendesk, or ServiceNow
• Identity and access management solutions (e.g., JumpCloud, Okta, Azure AD SSO)
• Basic awareness of information security concepts (least privilege, MFA, phishing, secure handling of data).
• Entry-level certifications a plus (e.g., CompTIA A+, ITF+, Google IT Support, or similar).

Growth Expectations (Bloomreach Career Architecture)

This role is mapped to P1 – Novice Contributor in the Bloomreach career architecture:

• Demonstrates potential and intrinsic motivation, with limited prior industry experience.
• Handles basic, well-defined tasks and contributes to team projects under close supervision.
• Applies foundational knowledge and problem-solving skills to straightforward issues, escalating when complexity increases.
• Focuses on building core competencies in:
• Technical troubleshooting
• Tool and process familiarity (Freshservice, JumpCloud, core SaaS)
• Communication and collaboration with peers and stakeholders

Performance and growth will be evaluated against these expectations and the broader Bloomreach values and career architecture guidelines.

Career Growth

Success in this role prepares you for progression to P2 (Developing Professional) roles in:

• IT Helpdesk / Service Desk (greater ownership, more complex issues)
• IT Infrastructure / Systems Administration
• Security Operations (SOC Analyst, Product Security)
• Broader GIST and G&A roles aligned with your strengths and interests

You’ll be supported with on-the-job training, peer mentoring, and access to learning resources as defined in Bloomreach’s Career Architecture and development programs.

What challenge awaits you?

We are looking for a Senior Field Marketer with a knowledge of the UK region to help us meet our ambitious growth targets in the region. 

A Field Marketer at Bloomreach is someone who owns the accounts, contacts and marketing strategy and execution for their region. This person is also responsible for allocating the marketing budget across partner, customer and prospect activities.

You’ll have to work closely with our Events, Digital, Brand and Partnerships teams to build, own and execute a regional marketing strategy for our target industries. It’s an exciting role that requires good communication skills, the ability to collaborate with a wide network of internal and external stakeholders and a self-starting attitude to getting things done!

You’ll be responsible for growing the value and number of sales opportunities for the region as well as owning all customer and partner marketing within the region. That means running hosted workshops, dinners, webinars and other events and campaigns for all of Bloomreach’s partners, customers and prospects in the region.

About you

• Want to grow your career as a marketer and gain experience working alongside a cross-functional team of Digital, Events, and Regional Marketers?
• Have you got a deep knowledge of the culture, languages and marketing ecosystem in the region that you want to put to use as part of a wider EMEA Marketing team?
• Are you interested in owning and executing Bloomreach’s marketing strategy for the UK?
• Are you looking to work in a fast-paced, venture capital backed software-as-a-service tech company?
• Have experience of or an interest in e-commerce, personalisation and AI?
• Want to have immediate, tangible results?

Your job will be to:

• Create, own and execute the regional marketing strategy for Bloomreach products in the UK region
• Report on sales and marketing KPIs and analyse the end-to-end sales pipeline for the region
• Create and run all regionalised campaigns in the region including dinners, workshops, webinars, direct mail campaigns, emails, landing pages and more
• Align with the Channel/Sales team to deliver priority campaigns and initiatives
• Lead the evaluation and analysis of marketing performance in the region and recommend improvements

Personal qualities:

• Self-starting, enthusiastic individual who is willing to take innovative approaches and responsibility for outcomes
• Strong communication skills in English 
• Strong project management skills
• Ideal candidate would have experience of working in a B2B Software as a Service organisation and/or experience working in e-commerce industry
• Experience in AI, HubSpot, Salesforce, Wordpress preferred 

Your colleagues:

• You’ll be joining the Europe, Middle East and Africa (EMEA) Demand Generation team which is a part of Bloomreach’s Marketing department
• We’re responsible for growing Bloomreach’s pipeline of potential sales opportunities by using all marketing channels at our disposal to raise brand awareness of Bloomreach and engage prospective customers with our marketing messaging
• The team includes a diverse range of Digital, Events, and Field Marketing professionals
• You’ll report to our Associate Director of Demand Generation who will help you learn all you need about the role and Marketing at Bloomreach

#LI-HO1

As the Strategic Technical Consultant for Clarity - Bloomreach’s AI shopping assistant - you will own the technical strategy, implementation approach, and customer experience end-to-end. You will guide customers through trials, onboarding, early adoption, and optimization, ensuring Clarity is deployed correctly, performs reliably, and delivers measurable value quickly.

This role requires both execution and strategic thinking. You will play a key role in shaping the implementation approach, contributing to the product roadmap, and proactively identifying and eliminating friction in the customer experience through scalable processes, technical patterns, and structured product feedback. You will work as an independent technical partner to customers and internal teams, shaping how Clarity is implemented globally.

Your job will be to:

• Lead the end-to-end technical onboarding and implementation of Clarity, including configuration across Bloomreach Discovery and Engagement
• Make front-end updates (HTML, CSS, JavaScript) to customize weblayers and optimize how Clarity appears and behaves on customer sites
• Design scalable technical solutions that translate customer requirements into effective Clarity implementations
• Guide customers in setting up analytics tracking, event instrumentation, and A/B testing frameworks to measure performance and optimize results
• Troubleshoot issues across front-end behavior, analytics, data connectivity, Discovery integration, and weblayer execution
• Contribute directly to the product roadmap by identifying friction points, unmet needs, and opportunities for product enhancements
• Define and continuously refine the Clarity implementation playbook, creating repeatable patterns, templates, and best practices
• Validate technical feasibility during discovery and identify early risks, dependencies, and integration gaps
• Collaborate closely with product, engineering and product success teams to align solution design and technical outcomes
• Communicate clearly with both technical and non-technical stakeholders, influencing decisions and ensuring smooth implementations
• Serve as an internal subject-matter expert on how Clarity leverages Bloomreach’s Discovery and Engagement capabilities

Your success story will be:

• In 30 days, you understand Clarity’s technical architecture, the implementation model across Discovery and Engagement, and begin contributing to customer projects as well as identifying areas of friction or improvement
• In 90 days, you independently lead technical workstreams, configure Clarity end-to-end, resolve complex integration issues, and contribute structured feedback to improve the product and processes
• In 180 days, you deliver multiple successful customer implementations, establish repeatable technical patterns, influence roadmap enhancements, and reduce friction in the onboarding process
• In 210 days, you and the team celebrate successful launches and early customer value achieved through your technical expertise, strategic contributions, and foundational work defining the implementation playbook

You have the following experience and qualities:

Professional Experience

• BS/BTech in Information Systems, Computer Science, or equivalent practical experience
• Hands-on experience with web technologies: HTML, CSS, JavaScript
• Experience working with website behavior, personalization tools, search or recommendation systems, analytics instrumentation, or A/B testing
• Background in technical consulting, implementation, solution engineering, or similar roles within SaaS, eCommerce, digital experience, or Martech
• Ability to troubleshoot issues across both data and front-end layers
• Bonus: Experience with search/discovery platforms, personalization tools, tagging/analytics systems, CDPs, or eCommerce platforms

Personal Qualities

• Strong analytical and debugging skills, with the ability to quickly diagnose and resolve complex issues
• Clear, confident communicator suited to both customer-facing and internal technical discussions
• Highly autonomous, organized, and capable of leading parallel workstreams
• Strategic thinker who balances immediate implementation needs with long-term scalability and product evolution
• Fast learner, adaptable within an emerging and rapidly evolving AI environment
• Customer-focused, able to integrate technical feasibility with business impact

#LI-HO1

As the Strategic Technical Consultant for Clarity - Bloomreach’s AI shopping assistant - you will own the technical strategy, implementation approach, and customer experience end-to-end. You will guide customers through trials, onboarding, early adoption, and optimization, ensuring Clarity is deployed correctly, performs reliably, and delivers measurable value quickly.

This role requires both execution and strategic thinking. You will play a key role in shaping the implementation approach, contributing to the product roadmap, and proactively identifying and eliminating friction in the customer experience through scalable processes, technical patterns, and structured product feedback. You will work as an independent technical partner to customers and internal teams, shaping how Clarity is implemented globally.

Your salary starts at €4,500 gross per month for Slovakia, restricted stock units and other benefits are on top. You can work in one of our Central Europe offices (Bratislava) or from home on a full-time basis.

Your job will be to:

• Lead the end-to-end technical onboarding and implementation of Clarity, including configuration across Bloomreach Discovery and Engagement
• Make front-end updates (HTML, CSS, JavaScript) to customize weblayers and optimize how Clarity appears and behaves on customer sites
• Design scalable technical solutions that translate customer requirements into effective Clarity implementations
• Guide customers in setting up analytics tracking, event instrumentation, and A/B testing frameworks to measure performance and optimize results
• Troubleshoot issues across front-end behavior, analytics, data connectivity, Discovery integration, and weblayer execution
• Contribute directly to the product roadmap by identifying friction points, unmet needs, and opportunities for product enhancements
• Define and continuously refine the Clarity implementation playbook, creating repeatable patterns, templates, and best practices
• Validate technical feasibility during discovery and identify early risks, dependencies, and integration gaps
• Collaborate closely with product, engineering and product success teams to align solution design and technical outcomes
• Communicate clearly with both technical and non-technical stakeholders, influencing decisions and ensuring smooth implementations
• Serve as an internal subject-matter expert on how Clarity leverages Bloomreach’s Discovery and Engagement capabilities

Your success story will be:

• In 30 days, you understand Clarity’s technical architecture, the implementation model across Discovery and Engagement, and begin contributing to customer projects as well as identifying areas of friction or improvement
• In 90 days, you independently lead technical workstreams, configure Clarity end-to-end, resolve complex integration issues, and contribute structured feedback to improve the product and processes
• In 180 days, you deliver multiple successful customer implementations, establish repeatable technical patterns, influence roadmap enhancements, and reduce friction in the onboarding process
• In 210 days, you and the team celebrate successful launches and early customer value achieved through your technical expertise, strategic contributions, and foundational work defining the implementation playbook

You have the following experience and qualities:

Professional Experience

• BS/BTech in Information Systems, Computer Science, or equivalent practical experience
• Hands-on experience with web technologies: HTML, CSS, JavaScript
• Experience working with website behavior, personalization tools, search or recommendation systems, analytics instrumentation, or A/B testing
• Background in technical consulting, implementation, solution engineering, or similar roles within SaaS, eCommerce, digital experience, or Martech
• Ability to troubleshoot issues across both data and front-end layers
• Bonus: Experience with search/discovery platforms, personalization tools, tagging/analytics systems, CDPs, or eCommerce platforms

Personal Qualities

• Strong analytical and debugging skills, with the ability to quickly diagnose and resolve complex issues
• Clear, confident communicator suited to both customer-facing and internal technical discussions
• Highly autonomous, organized, and capable of leading parallel workstreams
• Strategic thinker who balances immediate implementation needs with long-term scalability and product evolution
• Fast learner, adaptable within an emerging and rapidly evolving AI environment
• Customer-focused, able to integrate technical feasibility with business impact

#LI-HO1

Purpose of the Role

Enterprise Discovery customers increasingly require hands-on customisation beyond standard product configuration. The Forward Deployed Engineer (FDE) is a dedicated, customer-embedded engineering role designed to own the full spectrum of technical customisation for our top-tier accounts.

You will bridge the gap between post-sales support and core product engineering, serving as a technical "special forces" operative who translates complex business requirements into tangible code and system optimisations.

The Customisation Spectrum

The FDE is purpose-built to own Levels 1–5 of the customisation spectrum, ensuring that core R&D remains focused on next-generation platform development:

1. Education: Platform training, feature evangelism, and root-cause explanation.
2. Configuration: Dashboard, integration, and algorithm configuration changes.
3. Surgical Tweaks: Customer-specific process changes and deep data analysis.
4. Custom Code: Conversational agents, platform extensions, and feature customization.
5. Escalation: Identifying major product changes for Core Engineering cycles.

Key Responsibilities

• Account Ownership: Maintain ongoing technical ownership of 2–3 high-value enterprise accounts; this is not a rotational assignment.
• Technical Implementation: Build and deploy conversational agents, custom extensions, and algorithmic tweaks to solve specific business problems.
• Data-Driven Validation: Use A/B testing and deep data analysis to validate the impact of technical changes on customer KPIs.
• On-Site Collaboration: Travel to customer sites (EMEA/AMER) to lead technical workshops and deeply understand their architectural constraints.
• Feedback Loop: Act as a critical bridge to R&D, identifying recurring customization needs that should be productized in the core platform.

Candidate Profile

We are looking for a unique blend of high-level engineering talent and strategic business acumen:

• The Mix: 50% Programmer · 30% Product Acumen · 20% Soft Skills & Problem Solving.
• Search Specialist: Deep knowledge of search internals, including ranking models, catalog configuration, relevance, recall, and personalization.
• Technical Generalist: Fluent enough in code to make minor to moderate changes to support testing and custom extensions.
• Consultative Mindset: Ability to translate nebulous business goals into specific technical solutions and communicate those to stakeholders.

Requirements

• Experience: Proven track record in Search Engineering, Machine Learning Engineering, or high-end Technical Delivery.
• Product Knowledge: Deep understanding of Discovery platforms and how ranking/algorithms impact e-commerce performance.
• Soft Skills: Exceptional communication skills with the ability to navigate complex enterprise environments.
• Mobility: Willingness to travel internationally to engage with customers in their own environments.

#LI-HO1

About the Role:

The Strategic Partner Manager will own a portfolio of Growth focused agency partners. This includes managing the day-to-day interactions and building relationships with agency partners.  Additionally, enabling Shopify system integrators and digital agencies in Southern Europe who will implement, refer and manage Bloomreach solutions.

This is a quota carrying role for someone who is passionate about creating and building partnerships that are mutually beneficial, driving sourced and influenced revenue.  The role will facilitate collaboration between agency partners and align cross functionally with Sales, Customer Success, Enablement, Delivery, and Marketing, to drive success.  This role reports into the Associate Director, Agency Partnerships. 

What you'll Do:

• Build, own and grow a portfolio of agency partnerships and drive value with those partners 
• Generate partner sourced pipeline and influenced business, achieving quarterly targets  
• Support partner through entire sales cycle- qualifying opportunities, joint co-selling with Bloomreach sales team, and post implementation
• Create strategic business plans with partners, outlining mutual goals related to generating revenue, marketing initiatives, and partner enablement
• Develop strategic enablement and “market to” plans with partners to educate them on Bloomreach’s capabilities, drive awareness, and ensure our solutions are top of mind
• Create scalable and effective partner marketing activities that drive revenue
• Identify the right partners to recruit and develop an outbounding strategy and a clear onboarding plan that activates the partners quickly to drive sourced revenue 
• Build strong relationships with internal team members to meet objectives and targets
• Facilitate collaboration between Bloomreach Sales, Marketing, Account Management, Delivery teams and partners
• Nurture relationships with partners by proactively attending industry conferences, partner events, and hosting “Bloom Enablement Sessions” to equip the partners under your portfolio.
• Evaluate potential partnership opportunities based on market dynamics, customer impact, and strategic unlock partners who would provide with their credibility and clientele they bring with them.

What you'll Need:

• 3+ years of quota-carrying experience in Channel Sales selling software or software-as-a-service (SaaS)
• At least 3-5 years of selling or partnerships in Commerce, Marketing agency or technology companies 
• Travel: Estimated 20-40% (variable)
• Marketing and full cycle sales background is a plus 
• Deep knowledge of online/internet/digital marketing technology  and eco-system
• A proven track record of meeting and exceeding revenue quota
• Well-established presence in the industry with a strong network to leverage
• Be a builder.  Someone with enormous energy who thrives on building trusting partnerships that are mutually beneficial for both Bloomreach and the partners
• Ideally have experience in collaborating with C level executives at top digital marketing and commerce agencies
• Have a desire to learn, coachable and carry a natural curiosity that serves as the driving force in having command in Bloomreach, the ecosystem we are in and how to heavily integrate our partnerships to play a key aspect in this growth trajectory
• Detail oriented, relationship-building skills with a passion for building new relationships and drive towards mutual benefits and goals
• The ability to adapt to new environments and use your own initiative
• Excellent written and verbal communication skills, including high-caliber presentation skills
• Highly organized, strong time management skills, positive attitude
• Native or Fluent Italian & Spanish additionally required 

Excited? Join us and transform the future of commerce experiences.

#LI-SF1

About the Role:

The Strategic Partner Manager will own a portfolio of Growth focused agency partners. This includes managing the day-to-day interactions and building relationships with agency partners.  Additionally, enabling Shopify system integrators and digital agencies in Southern Europe who will implement, refer and manage Bloomreach solutions.

This is a quota carrying role for someone who is passionate about creating and building partnerships that are mutually beneficial, driving sourced and influenced revenue.  The role will facilitate collaboration between agency partners and align cross functionally with Sales, Customer Success, Enablement, Delivery, and Marketing, to drive success.  This role reports into the Associate Director, Agency Partnerships. 

What you'll Do:

• Build, own and grow a portfolio of agency partnerships and drive value with those partners 
• Generate partner sourced pipeline and influenced business, achieving quarterly targets  
• Support partner through entire sales cycle- qualifying opportunities, joint co-selling with Bloomreach sales team, and post implementation
• Create strategic business plans with partners, outlining mutual goals related to generating revenue, marketing initiatives, and partner enablement
• Develop strategic enablement and “market to” plans with partners to educate them on Bloomreach’s capabilities, drive awareness, and ensure our solutions are top of mind
• Create scalable and effective partner marketing activities that drive revenue
• Identify the right partners to recruit and develop an outbounding strategy and a clear onboarding plan that activates the partners quickly to drive sourced revenue 
• Build strong relationships with internal team members to meet objectives and targets
• Facilitate collaboration between Bloomreach Sales, Marketing, Account Management, Delivery teams and partners
• Nurture relationships with partners by proactively attending industry conferences, partner events, and hosting “Bloom Enablement Sessions” to equip the partners under your portfolio.
• Evaluate potential partnership opportunities based on market dynamics, customer impact, and strategic unlock partners who would provide with their credibility and clientele they bring with them.

What you'll Need:

• 3+ years of quota-carrying experience in Channel Sales selling software or software-as-a-service (SaaS)
• At least 3-5 years of selling or partnerships in Commerce, Marketing agency or technology companies 
• Travel: Estimated 20-40% (variable)
• Marketing and full cycle sales background is a plus 
• Deep knowledge of online/internet/digital marketing technology  and eco-system
• A proven track record of meeting and exceeding revenue quota
• Well-established presence in the industry with a strong network to leverage
• Be a builder.  Someone with enormous energy who thrives on building trusting partnerships that are mutually beneficial for both Bloomreach and the partners
• Ideally have experience in collaborating with C level executives at top digital marketing and commerce agencies
• Have a desire to learn, coachable and carry a natural curiosity that serves as the driving force in having command in Bloomreach, the ecosystem we are in and how to heavily integrate our partnerships to play a key aspect in this growth trajectory
• Detail oriented, relationship-building skills with a passion for building new relationships and drive towards mutual benefits and goals
• The ability to adapt to new environments and use your own initiative
• Excellent written and verbal communication skills, including high-caliber presentation skills
• Highly organized, strong time management skills, positive attitude
• Native or Fluent Italian & Spanish required

Excited? Join us and transform the future of commerce experiences.

#LI-SF1

Are you the kind of person who spends more time in their inbox than anywhere else? Do you get a thrill out of making sure emails land right where they should? If so, we have the perfect job for you! As a Strategic Email Deliverability Consultant for Bloomreach Engagement, you'll be at the forefront of our email game, ensuring our messages are delivered, read, and loved by our customers' audiences. The work you do will impact many customers in dozens of different verticals in the e-commerce and retail space globally.  Working in one of our European offices or from home on a full-time basis,  you´ll become a core part of the Deliverability & Product Team.

What challenge awaits you?

We serve more than 450 customers globally, sending 45+ billion emails a year, both transactional & marketing. Email remains a key revenue driving channel in e-commerce and therefore we need to deliver top notch quality. Most of our customers are proudly part of 99% inbox club and the challenge for you will be to keep it that way at scale even with all the new customers we are gaining every quarter.   

Your job will be to:

• Master the Inbox:
• Take charge of email deliverability, making sure emails outgoing from our platform reach the inbox and not the dreaded spam folder.
• Ensure proper monitoring of and alerting on email performance metrics like open rates, click-through rates, and bounce rates are in place and optimize processes for success.
• Stay Trendy:
• Keep your finger on the pulse of email compliance trends and regulations, such as GDPR, CCPA, Zero trust in email, authentication evolutions, etc.  and make sure our email practices are always up-to-date.
• Identify emerging email marketing trends and technologies, ensuring that we're at the forefront of innovation.
• Be a Data Detective:
• Dive deep into data analytics to identify issues and trends that affect email deliverability.
• Collaborate with our email vendors and find solutions to your findings.
• Be a Technical Guru:
• Implement best practices for email authentication and security.
• Work with the services team on best practices guidelines for our customers.
• Collaborate with product team:
• Collaborate with our product & engineering teams and suggest ideas for features that will drive personalized and effective email campaigns.

You have the following experience and qualities:

• Professional — experience in email deliverability and inbox placement
• Personal — motivation, independence, and fluency in English

Professional experience

• Experience in marketing automation field 
• Excellent fluency with data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to resolve problems
• Tech savviness - the ability to understand complex problems of email scalability globally and have a proven ability to solve for it.
• At least 6-8 years of experience in this field
• Ability to work with customers, challenge them on their practices and influence adoption of models with best practices.

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity
• Growth Mindset, highly collaborative, comfortable in a high ownership/high accountability environment.
• Great balance of entrepreneurial resourcefulness and knowing how to implement the right amount of process.

Excited? Join us and transform the future of commerce experiences.

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