Role Overview

We are looking for a Senior Technical Program Manager to lead complex, cross-functional initiatives that are critical to our product and business strategy. In this role, you will partner with Product and Engineering leadership to translate strategic goals into executable programs with clear outcomes, predictable delivery, and high quality.

You will drive alignment across multiple teams, establish effective execution frameworks, and ensure transparency through meaningful status reporting, risk management, and dependency coordination across company-wide stakeholders. Beyond delivery, you will contribute to improving how we plan, govern, and execute programs at scale, raising the bar for operational excellence across the organization.

Key Responsibilities:

Program Leadership & Cross-Functional Execution

• Lead large, multi-team programs from definition through delivery, ensuring clear scope, ownership, and measurable outcomes.
• Translate strategy into executable program plans, including milestones, timelines, and delivery cadences.
• Drive cross-functional alignment across Engineering, Product, Design, and Business stakeholders, including facilitation of trade-offs and conflict resolution.
• Partner closely with Engineering Owners to facilitate technical delivery execution while ensuring they have the context, support, and resources needed to succeed.

Governance & Delivery Cadence Ownership

• Establish and run program governance and coordination rituals (e.g., reviews, syncs, decision-making forums) to maintain alignment and execution momentum.
• Maintain clear visibility into execution progress, proactively surface risks or delivery gaps, and drive timely escalation and resolution when required.
• Own structured risk, issue, and dependency management (including maintaining logs/trackers), ensuring mitigation plans, clear ownership, and follow-through.
• Ensure consistent, accurate, and leadership-relevant program reporting and communication.
• Support effective resource coordination across participating teams to avoid bottlenecks and protect delivery outcomes.
• Own and continuously evolve the execution framework across assigned product streams, driving improvements in cadence, transparency, and delivery predictability through structured feedback loops and iterative refinement.

Personal Attributes:

• Self-starter with strong ownership and accountability for outcomes, as well as a bias toward action and closure.
• Structured and analytical thinker who brings clarity to complexity, especially when faced with ambiguity.
• Strong stakeholder management skills with the ability to influence without authority across senior audiences.
• Excellent communicator who can adapt messaging across technical and non-technical groups.
• Strong critical thinking, especially in proactively identifying risks and inefficiencies, and pragmatic in driving mitigation and resolution.
• Highly organized and detail-oriented, with the ability to manage multiple parallel workstreams.
• Collaborative and trust-building partner across functions, able to align teams around shared goals.
• Calm under pressure, with a consistent focus on delivery discipline and problem-solving.
• Able to regularly collaborate in person with cross-functional teams in our Bangalore office and effectively manage live collaboration to drive successful program outcomes.

Professional Experience:

• 5+ years of experience in Technical Program Management, Program Management, or related roles in a technology-driven environment.
• Demonstrated success in leading complex, cross-functional programs to deliver cloud software by involving multiple teams, dependencies, and stakeholder groups.
• Strong understanding of software development lifecycles and modern product development practices.
• Experience partnering with Engineering Owners/Leads and Product Managers to deliver customer-impacting outcomes.
• Proven experience with risk, dependency, and issue management, including structured escalation and resolution practices.
• Experience preparing clear, executive-friendly program reporting and facilitating decision-making.
• Proficiency with delivery and collaboration tools such as Jira, and Confluence (or equivalent).
• Experience in SaaS, Enterprise Software and/or high-growth engineering environments 
• Software Development or Technical Product experience is a strong advantage.

We’re looking for a Senior Product Designer to help shape the future of our AI‑first experiences across Bloomreach products. You’ll work closely with other designers, product managers, and engineers at Bloomreach to define how AI shows up in our workflows and day‑to‑day marketer tools.

This is a highly collaborative, hands‑on role. You’ll spend a lot of time co‑framing problems with teammates, running working sessions, sharing early ideas, and iterating quickly together. Your work will directly influence how customers interact with AI in their day‑to‑day campaign work, and how we scale those patterns across the product.

This role offer the possibility of working in one of our Central European offices or from home on a full-time basis.

What You’ll Do

Help lead product design for AI‑powered workflows

• Design end‑to‑end flows for interfaces that help marketers create, edit, and understand multi‑step workflows.
• Explore how AI‑powered experiences should talk, what they should show, and when they should ask for more input versus acting autonomously.

Collaborate closely on agentic and assistive UX

• Co‑create patterns, principles, and guardrails for AI‑assisted workflows at Bloomreach holistically.
• Share work early and often, pair on tricky problems, and help translate abstract UX directions into shippable designs.

Drive cross‑functional discovery and alignment

• Partner with PMs, engineers, and GTM stakeholders to clarify problems, define success, and prioritize scope.
• Facilitate workshops, design reviews, and async feedback to keep the team aligned on user experience decisions.

Run end‑to‑end design work

• Produce user flows, interaction models, wireframes, prototypes, and high‑fidelity designs for both new features and iterative improvements.
• Work tightly with engineering through implementation, providing specs, edge‑cases, and thoughtful guidance on UX trade‑offs.

Champion communication and collaboration across the team

• Communicate design rationale clearly in writing and in live sessions, adjusting detail to your audience.
• Invite and synthesize feedback from designers, PMs, engineers, and customer‑facing teams; help teams converge on decisions.

Bring AI tools into both the product and your own workflow

• Apply your curiosity about AI tools (chat assistants, code copilots, design tools, etc.) to imagine new capabilities for marketers.
• Use AI in your day‑to‑day work where it makes sense (exploration, prototyping, content, variants) and share what you learn with the team.

Ensure quality, inclusive experiences

• Consider accessibility, error states, and real‑world constraints in your designs.
• Help keep the experience coherent across surfaces by collaborating with other designers and leaning on existing patterns where it makes sense.

What We’re Looking For

Requirements

• 5+ years of experience in product/UX design, including work on complex web‑based or SaaS products.
• Strong collaboration and communication skills, with a track record of:
• Working closely with PMs, engineers, and other designers.
• Leading or facilitating design reviews, workshops, or working sessions.
• Explaining design decisions clearly to both technical and non‑technical partners.
• Experience designing complex flows or systems, such as workflows, automation, multi‑step creation flows, or similar.
• Demonstrated curiosity and hands‑on experience with AI tools, for example:
• Using chat‑based assistants or copilots in your own work.
• Prototyping or shipping AI‑powered or assistive product features.
• A systems mindset — you think about how patterns scale across screens and use cases, and when it’s appropriate to introduce something new.
• Ability to work independently on end‑to‑end projects while staying tightly aligned with your product trio and design peers.

Nice to Have

• Experience designing for marketing automation, CRM, messaging, or workflow‑driven products.
• Experience with conversational interfaces, copilots, or agentic UX (even if just through prototypes or side projects).
• Familiarity with design systems and component libraries (as a contributor or consumer), even if you’re not a dedicated design system designer.
• Experience mentoring other designers, or helping teams improve their design processes, documentation, or ways of working.

If you’re excited about collaborative problem‑solving, curious about how AI can make marketers’ lives better, and love turning ambiguous problems into clear, human‑centered experiences, we’d love to meet you.

We’re looking for a Senior Product Designer to help shape the future of our AI‑first experiences across Bloomreach products. You’ll work closely with other designers, product managers, and engineers at Bloomreach to define how AI shows up in our workflows and day‑to‑day marketer tools.

This is a highly collaborative, hands‑on role. You’ll spend a lot of time co‑framing problems with teammates, running working sessions, sharing early ideas, and iterating quickly together. Your work will directly influence how customers interact with AI in their day‑to‑day campaign work, and how we scale those patterns across the product.

Your starting salary will be €4000 gross per month, along with restricted stock units and other benefits. This role offer the possibility of working in one of our Central European offices or from home on a full-time basis.

What You’ll Do

Help lead product design for AI‑powered workflows

• Design end‑to‑end flows for interfaces that help marketers create, edit, and understand multi‑step workflows.
• Explore how AI‑powered experiences should talk, what they should show, and when they should ask for more input versus acting autonomously.

Collaborate closely on agentic and assistive UX

• Co‑create patterns, principles, and guardrails for AI‑assisted workflows at Bloomreach holistically.
• Share work early and often, pair on tricky problems, and help translate abstract UX directions into shippable designs.

Drive cross‑functional discovery and alignment

• Partner with PMs, engineers, and GTM stakeholders to clarify problems, define success, and prioritize scope.
• Facilitate workshops, design reviews, and async feedback to keep the team aligned on user experience decisions.

Run end‑to‑end design work

• Produce user flows, interaction models, wireframes, prototypes, and high‑fidelity designs for both new features and iterative improvements.
• Work tightly with engineering through implementation, providing specs, edge‑cases, and thoughtful guidance on UX trade‑offs.

Champion communication and collaboration across the team

• Communicate design rationale clearly in writing and in live sessions, adjusting detail to your audience.
• Invite and synthesize feedback from designers, PMs, engineers, and customer‑facing teams; help teams converge on decisions.

Bring AI tools into both the product and your own workflow

• Apply your curiosity about AI tools (chat assistants, code copilots, design tools, etc.) to imagine new capabilities for marketers.
• Use AI in your day‑to‑day work where it makes sense (exploration, prototyping, content, variants) and share what you learn with the team.

Ensure quality, inclusive experiences

• Consider accessibility, error states, and real‑world constraints in your designs.
• Help keep the experience coherent across surfaces by collaborating with other designers and leaning on existing patterns where it makes sense.

What We’re Looking For

Requirements

• 5+ years of experience in product/UX design, including work on complex web‑based or SaaS products.
• Strong collaboration and communication skills, with a track record of:
• Working closely with PMs, engineers, and other designers.
• Leading or facilitating design reviews, workshops, or working sessions.
• Explaining design decisions clearly to both technical and non‑technical partners.
• Experience designing complex flows or systems, such as workflows, automation, multi‑step creation flows, or similar.
• Demonstrated curiosity and hands‑on experience with AI tools, for example:
• Using chat‑based assistants or copilots in your own work.
• Prototyping or shipping AI‑powered or assistive product features.
• A systems mindset — you think about how patterns scale across screens and use cases, and when it’s appropriate to introduce something new.
• Ability to work independently on end‑to‑end projects while staying tightly aligned with your product trio and design peers.

Nice to Have

• Experience designing for marketing automation, CRM, messaging, or workflow‑driven products.
• Experience with conversational interfaces, copilots, or agentic UX (even if just through prototypes or side projects).
• Familiarity with design systems and component libraries (as a contributor or consumer), even if you’re not a dedicated design system designer.
• Experience mentoring other designers, or helping teams improve their design processes, documentation, or ways of working.

If you’re excited about collaborative problem‑solving, curious about how AI can make marketers’ lives better, and love turning ambiguous problems into clear, human‑centered experiences, we’d love to meet you.

What challenge awaits you?

The Vice President & GM, Product Management – Commerce AI will lead product strategy and execution across Bloomreach's Search and Recommendations apps and agents — encompassing AI-powered search, merchandising, recommendations, SEO, and conversational product discovery. This role carries GM-level accountability for the product lines serving hundreds of global merchants.

This leader will own the end-to-end product vision for how shoppers discover products — from traditional keyword search to agentic, conversational commerce — and will drive the convergence of Discovery and Clarity into a unified, AI-native product discovery experience. The role also includes oversight of Bloomreach's emerging presence in off-site discovery channels, including ChatGPT and other LLM-powered surfaces via Loomi Connect.

You will be a key member of the Product Leadership Team, reporting directly to the Chief Product Officer. You will partner closely with Engineering, Data Science, GTM, and Customer Success leaders to ship products that measurably improve Revenue Per Visitor (RPV) for the world's largest retailers and brands.

This role requires a leader with deep product experience in Commerce AI — especially search and recommendations — who can come in and execute quickly. We are looking for someone technical with strong product instincts and a bias for driving outcomes. 

This person will work closely with the Product and Field leaders and must be a confident, conviction-driven leader who can hold their ground, collaborate effectively with strong-minded peers, and drive alignment across the organization.

Your responsibilities will include:

• Owning the product vision and strategy for Search, Merchandising, Recommendations, SEO and Conversational Agent, ensuring a cohesive roadmap that maximizes RPV and competitive differentiation
• Driving the convergence of Search into a unified, agentic product discovery experience — from core search ranking to full-page conversational shopping
• Leading and scaling a high-performing product organization spanning Product Directors, Staff/Principal PMs, and a Product Researcher across multiple geographies (US, EU, India)
• Owning business KPIs for the Search & Recommendations product line, including ARR growth, customer retention, RPV lift, and competitive win rates 
• Driving the product roadmap for AI-powered search and ranking, including semantic search, LLM-powered query understanding, 1:1 personalization, and advanced base ranking models
• Shaping the agentic commerce strategy, including onsite conversational search (Agentic AI Mode), off-site discovery via Loomi Connect / ChatGPT integration, and MCP-based agent extensibility
• Overseeing the Conversational Agent roadmap, including conversational engine architecture, consultative selling experiences, customer review ingestion, multi-channel expansion (WhatsApp, SMS, mobile app), and customer service integrations
• Partnering with Engineering and Data Science to push the boundaries of AI/ML in commerce — from ranking models and vector search to LLM orchestration and real-time personalization
• Representing Bloomreach externally as a product thought leader in commerce search and discovery — with analysts (Gartner, Forrester), at industry events, and in strategic customer engagements
• Collaborating cross-functionally with the Marketing product pillar, CDE/Data Hub team, GTM, and Customer Success to drive compound value across the Bloomreach platform
• Transforming the product organization with modern, agentic ways of working — leveraging AI-powered tools for product planning, research, prototyping, and requirements generation to dramatically accelerate the team's velocity and decision quality
• Acting as a true General Manager for the Discovery and Clarity business — owning not just the product but the commercial outcomes, partnering deeply with Sales, Solution Consulting, Customer Success, and Professional Services to drive pipeline, win rates, retention, and expansion
• Serving as a strategic partner to Field teams — engaging directly in strategic customer conversations, supporting complex deal cycles, informing competitive positioning, and ensuring the product roadmap reflects market reality and customer needs
• Recruiting, developing, and retaining best-in-class product talent, fostering a culture of ownership, velocity, and customer obsession

Your success story will be:

• In 30 days, you will internalize Bloomreach's product strategy, the Search product architectures, competitive landscape, and key customer relationships. You will form a point of view on the current roadmap, team structure, and strategic priorities, and build strong relationships with your peers on the Product, Engineering, and GTM leadership teams.
• In 60 days, you will finalize your product strategy for Search, align with Engineering on execution priorities, and shape your organization to deliver against the strategy. You will have established a clear operating rhythm with your team and cross-functional partners.
• In 90 days, you will be executing against your strategy with measurable KPIs. You will have made key roadmap decisions, driven alignment across the products, and established yourself as the go-to product leader for commerce search and discovery — internally and externally.

You have the following experience and qualities:

• 10+ years of product management experience, with at least 5 years in a senior leadership role (VP, GM, or equivalent) owning a product P&L or significant revenue line
• Deep domain expertise in Commerce AI, particularly in e-commerce search, recommendations, personalization, and/or merchandising — ideally at a SaaS platform serving enterprise retailers
• Strong technical acumen — comfortable going deep on AI/ML concepts (ranking models, NLP/NLU, LLMs, vector search, real-time personalization) and partnering effectively with engineering and data science teams
• Experience with marketing technology (CDPs, marketing automation, campaign management) is a strong plus, providing future flexibility to expand product footprint across the Bloomreach portfolio
• Proven ability to drive business outcomes — you think in terms of RPV, conversion rates, ARR, and customer impact, not just features shipped
• Track record of building and scaling high-performing product teams across multiple geographies and time zones
• Demonstrated experience transforming product organizations with modern, agentic workflows — using AI-powered tools (e.g., Claude, Cursor, Copilot) for product planning, rapid prototyping, competitive research, and requirements generation to dramatically compress cycle times
• GM mindset with strong commercial instincts — you have partnered directly with Sales, Solution Consulting, and Customer Success teams to close strategic deals, drive NRR/GRR and ensure product-market fit in the field
• Conviction-driven leadership style — you form strong points of view, back them with data, and can hold your ground in debates with strong-minded peers and executives while remaining collaborative and respectful
• Excellent cross-disciplinary collaboration skills and strong organizational agility — you thrive in a matrixed environment and can influence without authority
• Experience representing products externally to analysts, at industry events, and in strategic customer engagements
• Comfort with ambiguity and fast-paced environments — you can move quickly, make hard decisions, and adapt as the market and organization evolve
• Very strong presentation and storytelling skills — you can articulate a compelling product vision to audiences ranging from engineers to the C-suite to enterprise customers

Excited? Join us and transform the future of commerce experiences.

#LI-JL1

We're looking for a Senior Technical Writer to join our PX Content Team and help shape a great developer and user experience through clear, consistent, and accessible documentation. 

You can work from anywhere in Slovakia or the Czech Republic, with offices available in Bratislava, Brno, or Prague. We offer a competitive salary that reflects your expertise and impact. Compensation starts from 2 500€ gross per month plus additional benefits.

What opportunity awaits you

The PX Content team is responsible for organizing and maintaining knowledge about our product. This includes documenting product features and creating business use cases that enable our clients to use Bloomreach independently.

Our documentation is the single source of truth for clients, partners, prospects, and internal teams — essential for supporting our scalability and efficiency.

You'll help drive strategic initiatives in a complex, multinational environment, collaborating closely with Product, Engineering, Support, Client Services, and Sales. We're paving Bloomreach's way to IPO, and you can help shape this ambitious vision.

What you'll do

• Design a smooth user experience: Understand user objectives, anticipate their questions, and help innovate with AI-assisted solutions for meaningful outcomes.
• Manage technical knowledge: Create, organize, and maintain clear documentation for features and guides. Experience with SDK and API documentation is a strong plus.
• Collaborate with experts: Work with teams across Product, Engineering, Support, Client Services, and Sales to improve documentation based on priorities and real-world feedback.
• Drive communication excellence: Apply our documentation standards and style guide consistently, supported by our AI writing assistant.

Why you'll love this role

• Fast learning curve: You'll quickly gain deep product knowledge, explore the ecommerce industry, and work with experienced leaders (including our in-house communications coach, Ivo Večeřa).
• Cross-functional collaboration: You'll manage stakeholders across several teams, influence priorities, and help projects move forward.
• Consulting-like experience: You'll sharpen your problem-solving and structuring skills as you translate complex technical concepts into clear, user-friendly guidance.
• Strategic exposure: You'll contribute to initiatives such as product development, platform scaling, and product launches.
• Visible impact: Your work will be directly used by clients, partners, and Bloomreachers — helping them achieve success faster.
• Collaborative culture: You'll join a friendly, motivated team that values curiosity, ownership, and clear communication.

What we're looking for

• Drive and ambition: You enjoy taking initiative, learning quickly, and finding solutions to new challenges.
• Excellent written English: You can explain complex ideas clearly, concisely, and accurately.
• Collaborative mindset: You're a team player who communicates clearly and works well across functions.
• Documentation experience: You've written product documentation, user guides, or release notes and understand documentation tools and processes.
• Ownership and independence: You're comfortable taking initiative to gather information from busy stakeholders, synthesizing incomplete inputs into clear documentation, and moving forward without perfect direction.

Technical curiosity: You're comfortable exploring SDKs, APIs, and integration flows, and you know tools like GitHub.

We're looking for a Senior Technical Writer to join our PX Content Team and help shape a great developer and user experience through clear, consistent, and accessible documentation. You can work from anywhere in Slovakia or the Czech Republic, with offices available in Bratislava, Brno, or Prague. 

What opportunity awaits you

The PX Content team is responsible for organizing and maintaining knowledge about our product. This includes documenting product features and creating business use cases that enable our clients to use Bloomreach independently.

Our documentation is the single source of truth for clients, partners, prospects, and internal teams — essential for supporting our scalability and efficiency.

You'll help drive strategic initiatives in a complex, multinational environment, collaborating closely with Product, Engineering, Support, Client Services, and Sales. We're paving Bloomreach's way to IPO, and you can help shape this ambitious vision.

What you'll do

• Design a smooth user experience: Understand user objectives, anticipate their questions, and help innovate with AI-assisted solutions for meaningful outcomes.
• Manage technical knowledge: Create, organize, and maintain clear documentation for features and guides. Experience with SDK and API documentation is a strong plus.
• Collaborate with experts: Work with teams across Product, Engineering, Support, Client Services, and Sales to improve documentation based on priorities and real-world feedback.
• Drive communication excellence: Apply our documentation standards and style guide consistently, supported by our AI writing assistant.

Why you'll love this role

• Fast learning curve: You'll quickly gain deep product knowledge, explore the ecommerce industry, and work with experienced leaders (including our in-house communications coach, Ivo Večeřa).
• Cross-functional collaboration: You'll manage stakeholders across several teams, influence priorities, and help projects move forward.
• Consulting-like experience: You'll sharpen your problem-solving and structuring skills as you translate complex technical concepts into clear, user-friendly guidance.
• Strategic exposure: You'll contribute to initiatives such as product development, platform scaling, and product launches.
• Visible impact: Your work will be directly used by clients, partners, and Bloomreachers — helping them achieve success faster.
• Collaborative culture: You'll join a friendly, motivated team that values curiosity, ownership, and clear communication.

What we're looking for

• Drive and ambition: You enjoy taking initiative, learning quickly, and finding solutions to new challenges.
• Excellent written English: You can explain complex ideas clearly, concisely, and accurately.
• Collaborative mindset: You're a team player who communicates clearly and works well across functions.
• Documentation experience: You've written product documentation, user guides, or release notes and understand documentation tools and processes.
• Ownership and independence: You're comfortable taking initiative to gather information from busy stakeholders, synthesizing incomplete inputs into clear documentation, and moving forward without perfect direction.

Technical curiosity: You're comfortable exploring SDKs, APIs, and integration flows, and you know tools like GitHub.