Do you enjoy solving complex technical problems?

At AppsFlyer, the Support Team is a critical part of AppsFlyer’s business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work across departments.

What you'll do:

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication
• Work with the  Customer's App development team to troubleshoot any SDK implementation issues
• Collaborate closely with Customer Success, Product, Engineering teams, and others to troubleshoot technical issues
• Enrich our Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.

What you have:

• Hands-on mobile development experience (iOS and/or Android). This is a prerequisite for this role.
• Proven technical troubleshooting skills on SaaS platforms, with a track record of diagnosing complex, multi-layered issues.
• Strong SQL proficiency for data querying and root-cause analysis.
• Clear, structured communication when handling ambiguous or high-pressure escalations.
• Sharp analytical and logical thinking with a bias for action and ownership.

Bonus Points:

• Web / mobile marketing and digital advertising experience
• Being introduced by an AppsFlyer team member

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

Who We Are

AppsFlyer is the global leader in mobile attribution and marketing analytics. We help businesses measure, optimize, and grow through our platform. With 20 offices across 5 continents, we mirror the diverse world we serve.

About The Role

We're hiring a Solutions Architect in Bangalore who will work across three areas: pre-sales, post-sales, and enablement. This is a hybrid technical-commercial role. You'll advise prospects on architecture, guide implementations for enterprise customers, and build technical expertise across the team. You'll work closely with Sales, Customer Success, Product, and Engineering and need to hold your own in technical conversations with all of them.

What You'll Do

Pre-Sales

• Partner with Sales to build technical strategies for prospective customers based on their business needs and architecture requirements
• Lead second-level product demos and Proof of Concepts for enterprise prospects
• Respond to RFPs, RFIs, and InfoSec questionnaires
• Design solution architectures for complex prospect requirements, including SDK integrations, data flows, and partner setups

Post-Sales

• Own end-to-end onboarding of new customers, including hands-on implementation, SDK integration, and partner configuration
• Conduct onboarding business reviews to confirm technical alignment and early value delivery
• Drive adoption projects with existing customers to increase platform usage and surface upsell opportunities
• Provide technical consultation for complex customer requirements, acting as the escalation point for non-standard integrations
• Identify and mitigate technical risks across your portfolio in partnership with Customer Success and Account Management

Enablement

• Cover the full breadth of the AppsFlyer product and develop deep expertise in at least three product areas
• Deliver technical training sessions for internal teams (Sales, CSMs) and external stakeholders (clients, partners)
• Represent AppsFlyer at customer events, industry conferences, and partner forums
• Contribute product feedback and feature requests to Product and Engineering based on field patterns

Who You Are:

• Engineering degree or equivalent technical background
• 3+ years of total professional experience, with 3+ years in a pre-sales, solutions engineering, or technical consulting role
• Strong structured problem-solving ability. You think logically, break down ambiguity, and communicate your reasoning clearly
• Technical depth: comfortable with SDK integrations, APIs, data pipelines, and platform architecture. SQL proficiency expected
• Fluency with mobile SDKs and how they work in production environments
• Strong communication skills. Able to engage credibly with engineers, product managers, and C-level stakeholders
• Full professional fluency in English (written and spoken)
• Comfortable in a hybrid pre-sales and post-sales role, balancing strategic advisory with hands-on execution
• Proactive, collaborative, and comfortable with ambiguity
• Willingness to travel for client meetings and events

Strong Plus

• Experience in ad-tech or mar-tech (MMP, attribution, mobile marketing, or advertising platforms)
• Experience with large-scale data sets or analytics platforms
• Proficiency in at least one programming language
• Fluency in additional languages

Why Join Us:
We ensure equal opportunities for all our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” - Oren Kaniel, CEO

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO