Company
AnyDesk
or
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Offices (3)
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Customer Loyalty and Growth Associate (m/f/d)
AnyDesk
Lisbon, Lisbon, Portugal
Customer Experience
1mo ago
Product Support Specialist (m/f/d)
AnyDesk
Lisbon, Lisbon, Portugal
Development
2mos ago
Team Lead Customer Loyalty and Growth (m/f/d)
AnyDesk
Lisbon, Lisbon, Portugal
Customer Experience
2mos ago
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Customer Loyalty and Growth Associate (m/f/d)
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About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
This is a fixed-term position with the potential for extension.
What we are looking for:
To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Associate to join our Customer Experience department. In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.
- Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
- Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
- Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
- Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
- Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
- Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
- In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- Proficient knowledge of business administration, negotiation, and retention skills
- Experience leading demos with customers
- Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business analysis
- Excellent written and verbal communication skills in English and French, additional languages would be a plus
Preferred Skills and Experience:
- Experience working under quotas and KPI’s
- Organized and structured with excellent analytical and problem-solving skills
- Creative and empathic, with great communication skills
- Adaptability and resilience in a fast-paced environment
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Sandro Silveira Carvalho, Talent Acquisition Specialist.
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
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About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
This is a fixed-term position with the potential for extension.
What we are looking for:
To help us on our mission, we are looking for a talented and highly ambitious Product Support Specialist. In this role, you will be responsible for engaging with customers through app store reviews and email reports, addressing inquiries, resolving issues, and ensuring an excellent online customer experience. You will work closely with Development, QA and Technical Support teams to maintain a positive brand presence and enhance customer satisfaction.
- Monitor and respond to user inquiries and feedback on multiple app stores (E.g. Apple App Store, Google Play, etc.) and email channels. Provide support, troubleshooting, and solutions in a timely and professional manner
- Make use of vital data and statistics offered by the app stores and other sources to track and analyze interactions and identify opportunities for improvements
- Communicate external feedback and synchronize best strategies with internal teams such as Customer Experience to drive continuous improvement
- Keep up to date with all features and changes in the releases of the AnyDesk application on all platforms
- Investigate and attempt to reproduce reported user issues on different mobile devices and operating systems and test potential fixes working closely with QA
- Document and escalate bugs by creating detailed reports for the Development team
- Utilize tools like Confluence and Jira to document processes and track issues
- Maintain and enhance brand reputation by engaging with customers in a positive and proactive manner
- Stay up to date with social media best practices and platform updates
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- Exceptional written and verbal communication skills in English and German
- A customer-focused mindset, capable of understanding and addressing user needs while delivering clear, practical, and solution-driven responses
- Strong technical knowledge of mobile devices and operating systems (Android, iOS)
- Excellent troubleshooting and analytical skills
- Social media proficiency to monitor and engage with users effectively
- Ability to work collaboratively with Development, QA, and Customer Support teams
Preferred Skills and Experience:
- A few years experience in social media support, customer service, or a related field, preferably related to mobile applications
- Experience in using social media analytics tools to measure engagement and performance
- Knowledge of customer support best practices and online reputation management
- Structured work approach and a proactive attitude for improving processes
- Basic understanding of mobile app development and debugging tools
- Experience with Confluence and Jira or similar tools for documentation and issue tracking
- Detailed knowledge of released versions of the operating systems
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Mona Baylie, Talent Acquisition Specialist.
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
Privacy Policy of AnyDesk
Privacy Policy of AnyDesk
Ready to apply?
Apply to AnyDesk
AnyDesk
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Team Lead Customer Loyalty and Growth (m/f/d)
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About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
This is a fixed-term position with the potential for extension.
What we are looking for:
To support our mission, we are seeking a motivated and strategic individual to step into the role of a Team Lead for our Customer Loyalty and Growth team in Lisbon. This position is pivotal in driving retention, growth, and performance within the EMEA region. As both an individual contributor and a team leader, the ideal candidate will balance a high-value portfolio while supporting their team’s success through mentorship, performance management, and execution of initiatives.
- Manage a high-value, low-logo-count portfolio with a strong focus on retention and expansion.
- Oversee the performance of the regional team, driving retention and expansion metrics. Provide training, coaching, and mentorship to individual contributors to achieve monthly and quarterly goals.
- Directly responsible for the retention and expansion performance of both the individual portfolio and the regional team.
- Conduct regular one-on-ones, ensuring clear communication, feedback, and development opportunities that will result in NRR growth.
- Serve as the first point of approval for discounts and escalations, adhering to predetermined thresholds and ensuring alignment with company policies.
- Deliver reports, and high-level monthly summaries, on retention, expansion, and team performance.
- Identify trends, bottlenecks, and areas for improvement.
- Collaborate with management to execute company-driven initiatives efficiently across the team. Align team objectives with organizational goals to ensure consistency and success.
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- Strong time management and task prioritization skills to balance personal portfolio responsibilities with team leadership duties
- Exceptional communication and people management skills to motivate and guide the team
- Strategic thinking with a focus on aligning team performance with organizational goals
- Excellent written and verbal communication skills in English are mandatory; any other languages are a plus
Preferred Skills and Experience:
- Experience in managing customer retention and growth, as well as demonstrated success in mentoring and leading teams
- Proactive, strategic, and adaptable, with the ability to manage multiple priorities effectively
- Detail-oriented and capable of big-picture thinking, ensuring both individual and team success
- Analytical mindset with the ability to use data to inform decision-making and drive performance improvements
- Self-motivated, goal-oriented, and capable of thriving in a fast-paced, results-driven environment
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Sandro Silveira Carvalho, Talent Acquisition Specialist.
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
Privacy Policy of AnyDesk
Privacy Policy of AnyDesk
Ready to apply?
Apply to AnyDesk
AnyDesk
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