Company

AnyDesk

Departments (6)

Offices (3)

Total jobs

open positions

Departments

hiring across

New today

last 24 hours

Worldwide

remote listings

2 positions

Customer Loyalty and Growth Associate (m/f/d)

AnyDesk

Lisbon, Lisbon, Portugal Customer Experience 1mo ago

Team Lead Customer Loyalty and Growth (m/f/d)

AnyDesk

Lisbon, Lisbon, Portugal Customer Experience 2mos ago

Pick a job to read the details

Tap any role on the left — its description and apply link will open here.

Customer Loyalty and Growth Associate (m/f/d)

AnyDesk · Lisbon, Lisbon, Portugal

Apply now

Customer Experience Lisbon, Portugal Posted Mar 20, 2026

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!

This is a fixed-term position with the potential for extension.

What we are looking for:

To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Associate to join our Customer Experience department. In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.

Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies

Basic Qualifications:

Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
Easy to work with
Sense of urgency
Proficient knowledge of business administration, negotiation, and retention skills
Experience leading demos with customers
Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business analysis
Excellent written and verbal communication skills in English and French, additional languages would be a plus

Preferred Skills and Experience:

Experience working under quotas and KPI’s
Organized and structured with excellent analytical and problem-solving skills
Creative and empathic, with great communication skills
Adaptability and resilience in a fast-paced environment

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Sandro Silveira Carvalho, Talent Acquisition Specialist.

AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

Privacy Policy of AnyDesk

Ready to apply?

Apply to AnyDesk

AnyDesk

View all jobs →

Team Lead Customer Loyalty and Growth (m/f/d)

AnyDesk · Lisbon, Lisbon, Portugal

Apply now

Customer Experience Lisbon, Portugal Posted Mar 4, 2026

About Us

This is a fixed-term position with the potential for extension.

What we are looking for:

To support our mission, we are seeking a motivated and strategic individual to step into the role of a Team Lead for our Customer Loyalty and Growth team in Lisbon. This position is pivotal in driving retention, growth, and performance within the EMEA region. As both an individual contributor and a team leader, the ideal candidate will balance a high-value portfolio while supporting their team’s success through mentorship, performance management, and execution of initiatives.

Manage a high-value, low-logo-count portfolio with a strong focus on retention and expansion.
Oversee the performance of the regional team, driving retention and expansion metrics. Provide training, coaching, and mentorship to individual contributors to achieve monthly and quarterly goals.
Directly responsible for the retention and expansion performance of both the individual portfolio and the regional team.
Conduct regular one-on-ones, ensuring clear communication, feedback, and development opportunities that will result in NRR growth.
Serve as the first point of approval for discounts and escalations, adhering to predetermined thresholds and ensuring alignment with company policies.
Deliver reports, and high-level monthly summaries, on retention, expansion, and team performance.
Identify trends, bottlenecks, and areas for improvement.
Collaborate with management to execute company-driven initiatives efficiently across the team. Align team objectives with organizational goals to ensure consistency and success.

Basic Qualifications:

Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
Easy to work with
Sense of urgency
Strong time management and task prioritization skills to balance personal portfolio responsibilities with team leadership duties
Exceptional communication and people management skills to motivate and guide the team
Strategic thinking with a focus on aligning team performance with organizational goals
Excellent written and verbal communication skills in English are mandatory; any other languages are a plus

Preferred Skills and Experience:

Experience in managing customer retention and growth, as well as demonstrated success in mentoring and leading teams
Proactive, strategic, and adaptable, with the ability to manage multiple priorities effectively
Detail-oriented and capable of big-picture thinking, ensuring both individual and team success
Analytical mindset with the ability to use data to inform decision-making and drive performance improvements
Self-motivated, goal-oriented, and capable of thriving in a fast-paced, results-driven environment

Ready to apply?

Apply to AnyDesk

AnyDesk

View all jobs →