The Community You Will Join: 

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st century company.

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.  

The Difference You Will Make:

As a Senior Complex Claims Manager, you will play a vital role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and managing  the risk and mitigation strategies in resolution of Complex and Large Loss claims.

In partnership with key stakeholders in the organization, you'll support our Complex Claims Leader and contribute to Airbnb’s multiple year strategy (vision, risk appetite, operating model, goals, KPIs), manage partners to influence prioritization, drive accountability, deliver improvements, and scale changes on claims which impact Airbnb. You'll work with internal and external partners to influence prioritization, drive accountability, and deliver improvements.  

You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Platform Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform.

You will be reporting at Monthly, Quarterly and Annual Business Reviews for your area. You will serve as a thought leader with stakeholders such as Trust, Legal, Privacy, Safety, Product Management, Policy, and understand how the policy/product roadmap impacts risk mitigation of emerging threats.

A Typical Day: 

• Assess how the new policies /products  impact the risk and exposure mitigation for high severity claims, and how our operating model should evolve
• Builds partnerships and leads Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market.  Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive. 
• Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders.
• Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority.
• Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies.
• Build an executive ready dashboard for the Complex Claims team (Top drivers, cycle time, reserve adequacy)
• Develop and execute end to end strategies for handling Complex Claims integrating with Legal Litigation, Safety and Trust teams. 
• Author clear process, policy changes and ensure clear change management across the team.
• Training and SME for L6, L7, and L8 Host Damage Protection and Host Liability Protection Specialist on claims.  Works to upskill partners for growth and development.  Supports the team by guiding through complex claims and changes. 
• Complex Claim Lead for training and upskilling of AirCover Specialists on new processes, program changes, and workflows.
• Subject Matter Expert in Airbnb’s Insurance Programs for Legal, GCM, Trust, and other internal departments.
• Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share claim  insights, improve claim handling by our Carriers and TPA’s while developing a Resolution Plan to bring a claim to the correct conclusion.
• Ensure compliance with company policies, procedures, and legal requirements related to claims handling.
• Identify and solve upstream risks that impact Airbnb’s financial governance and Captive Insurance program.
• Work independently with minimal guidance.

Your Expertise:

• 10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property, including severe losses and strong global exposure 
• Demonstrated portfolio-level leadership: setting strategy, vision, defining KPIs for immediate team
• Strong data acumen: Analytical fluency working with large data sets, comfortable defining metrics and working with Analytics and Data Science
• Strong knowledge complex complex resolution: Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution
• Strong communication: Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions.
• Influence Airbnb cross-functional teams globally: Proven ability to collaborate effectively across disciplines, regions, and seniority levels. Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders.
• Judgement
• Proactively work towards achieving a fair and suitable resolution for claims in a timely manner by employing effective conflict resolution strategies.
• Evaluate and interpret policy language and relevant case law alongside specific loss details to make informed coverage decisions.
• Coordinate loss investigations with external experts across various exposures and manage the adjustment process until final resolution.
• Determine liability swiftly and judiciously based on available information, showcasing effective critical and strategic thinking along with sound decision-making.
• Be an advocate of high quality standards, innovation, resolution conflict, communication and customer experience excellence. 
• High attention to details, detailed-oriented when working on complex cases
• Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner.
• Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles.
• Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market.  Ability to be on call and/or work weekends and evenings.
• Demonstrated ability to identify and resolve issues through effective problem solving skills.
• Proven ability to negotiate skillfully in difficult situations with both internal and external groups.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

MarTech Data Science Measurement empowers Airbnb to optimize marketing ROI through data-informed decision-making. We lead the way in defining and advancing best practices for measuring and optimizing marketing impact. We collaborate with Marketing, Finance, Engineering, and Product to provide actionable recommendations and tools based on effective, timely, and granular measurements.

The Difference You Will Make:

We are seeking experienced Data Scientists to serve as technical anchors across our team’s two pillars. The ideal candidate combines depth in causal inference, experimentation, and customer relationship modeling with the ability to drive rigor in solutions and data-informed decision making across the team and our cross-functional partners.

• Actionable: Deliver insights that drive confident business decisions.
• Impactful: Prioritize projects based on their expected value to Airbnb.
• Balanced: Adapt methods to business questions and data realities, acknowledging limitations.
• Rigorous: Maintain methodological integrity and quantify the sensitivity of findings.
• Innovative: Invest in advancing measurement science and developing new methods.
• Influential: Share learnings across Airbnb and the broader data science community.

A Typical Day:

• Causal Inference: Apply and develop causal inference methods to estimate the effectiveness of Airbnb’s marketing initiatives.
• Data Analysis: Conduct data pulls, analyze trends, and create new features to support measurement efforts.
• Experimentation: Design and analyze experiments to evaluate the impact of marketing campaigns.
• Collaboration: Work effectively with cross-functional teams, providing insights that optimize marketing strategies.
• Thought Leadership: Lead the creation of internal white papers and contribute to Airbnb tech blog posts.

Your Expertise:

• PhD in Economics, Statistics, Marketing, or a related field, or a Masters Degree in a similar field with 2+ years of experience.
• Deep knowledge of causal inference methodologies and experimentation techniques.
• Proficiency in statistical programming (Python or R), database usage (SQL), and agentic coding.
• Ability to communicate complex concepts clearly to stakeholders at varying technical levels.
• Proven track record of solving business problems through data science methods.

Preferred Expertise:

• PhD in Economics, Statistics, Marketing, or a related field.
• Passion for marketing and consumer science, with a desire to stay informed about the latest academic research.
• Familiarity with Bayesian modeling and its applications in marketing.
• Experience with causal ML modeling.
• Experience in developing end-to-end models for data-driven decision-making.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The CS Platform and Experience organization is responsible for designing the support journey for our users, and building the products and platforms used by our agents, and our community when they’re seeking help from Airbnb. The CS Experience Platforms team ensures that our users receive world class support, and that our support experience adapts to our ever-evolving business by developing end-to-end technology solutions to customer journey challenges.

The Difference You Will Make:

In this role, you will mentor and guide a team of CS Experience Managers and Platform Managers, ensuring they are equipped to deliver strategic solutions that enhance Airbnb’s support experience. Your leadership will directly influence how we support our users globally, improving upon our world-class standards. You will directly influence our CS product and platform roadmaps to propel CS forward, as well as influence upstream Airbnb product and service strategy through a CS lens.

A Typical Day:

Leadership and team development: Provide leadership and coaching to a team of CS Experience Managers and Platform Managers. You will be responsible for career development, performance management, and ensuring your team has the tools and resources to succeed.

Drive strategy and execution: Collaborate with senior leadership to align your team’s initiatives with the broader CS strategy. You will ensure that your team is focused on high-impact projects that drive improvements in support experiences for Airbnb’s users and agents.

Cross-functional influence: Ensure your team is working closely with Product, Operations, Policy, and Analytics teams to influence key business decisions and ensure that all support-related aspects of new products, services, and policies are thoughtfully designed and effectively executed.

Monitor performance and impact: Oversee a portfolio of programs, projects, and technologies, provide decision-making support to your team, remove blockers to progress and provide leadership visibility.

Foster innovation: Encourage your team to explore new approaches, tools, and technologies that can enhance both, the support experience and our ways of working. Specifically, understand the performance of core Airbnb product and services as it relates to customer experience and CS demand; influence partners across the company toward improved outcomes for the company and customers.

Communicate results and insights: Regularly report to senior leadership on the progress and outcomes of key initiatives. Use data to illustrate the impact of your team’s work, and ensure there is a clear strategy for iterating and improving where necessary.

Your Expertise:

People leadership: Experience in managing and mentoring high-performing teams, with a focus on driving individual development and collective success.

Strategic program management: Extensive experience managing large-scale, cross-functional programs and initiatives. You are skilled in overseeing multiple projects simultaneously, ensuring alignment with broader organizational objectives.

Product and platform development: Experience solving complex problems with innovative technology solutions to improve customer experience and drive business results.

Customer support expertise: Deep understanding of CS operations and experience in improving customer experience through innovative support design and execution.Data-driven decision-making: Strong ability to leverage data and analytics to drive insights, measure performance, and inform strategic decision-making. You should be comfortable working with data science and analytics teams.

Exceptional communication skills: Strong ability to present ideas, strategies, and outcomes to executive leadership and cross-functional partners in a clear, compelling manner.

Experience: Minimum of 15 years of progressive experience in customer support, management consulting, business operations or program management roles, with experience managing teams.Qualifications: BA/BS degree required; MBA or relevant Master's degree is preferred.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

Core Foundation is a cross‑platform team in Product Foundation that empowers product engineers to build high‑quality, performant features across Android, iOS, and Web. We focus on: Insights & Logging, Performance & App Health, and Feature Architecture, partnering closely with Platform (iOS/Android/Web), Analytics Infrastructure, Data Platform, and peer Product Foundation teams to provide cohesive paved paths and standards at scale.

The Difference You Will Make:

You will lead the team that underpins Airbnb’s foundation solutions for client applications with the instrumentation, performance guardrails, architecture patterns, and developer‑friendly platforms that make durable, scalable product development the default. Your leadership will:

• Define the long term direction for client foundations and shape how product engineering is done across Airbnb.
• Drive adoption of consistent, cross‑platform architecture and best practices for feature development.
• Uplevel performance and app health through guardrails, proactive insights, and paved‑path tooling that shorten feedback loops for product teams.
• Provide a unified, high‑quality event logging experience that enables reliable, data‑driven decisions across surfaces and platforms.

A Typical Day:

• Set vision and multi year tech direction for Core Foundation and translate them into clear roadmaps and measurable outcomes.
• Drive alignment across Platform, Backend and Data and is accountable for influencing shared standards.
• Partner with iOS/Android/Web Platform, Analytics Infrastructure, Data Platform, and peer Product Foundation teams to align standards, integrate capabilities, and remove friction for product engineers.
• Guide technical staff to enable lint/compilation rules, observability defaults, configuration patterns and drive adoption via documentation, enablement, and hands‑on support.
• Review designs for foundational systems, balancing near‑term delivery with long‑term maintainability and cross‑platform consistency.
• Manage operations and execution excellence: staffing, prioritization, delivery predictability, incident learnings, and iterative quality improvements.
• Recruit, coach, and develop a high‑performing, inclusive team culture; grow senior technical leaders and future managers.

Your Expertise:

• 10+ years of industry experience with 5+ years in engineering management; demonstrated success leading cross‑functional or cross‑platform foundation/platform teams.
• Proven track record establishing client‑side performance/health practices and observability, and driving adoption of paved‑path tooling and standards at scale.
• Hands‑on background in at least one client platform (iOS, Android, or Web) with fluency in modern app and feature architecture patterns; comfort collaborating across all three.
• Experience building or stewarding event logging/instrumentation platforms and improving data quality for analytics and experimentation.
• Strong cross‑org influence and stakeholder management with Platform, Product, Design, and Data partners; clear, persuasive written and verbal communication.
• Commitment to inclusive leadership, talent development, and building psychologically safe, high‑ownership teams.

Preferred Qualifications:

• Experience with cross‑platform consistency initiatives (e.g., shared patterns, naming, and capabilities) and developer experience investments that accelerate product velocity.
• Familiarity with configuration and server‑driven paradigms and their impact on client architecture and experimentation workflows.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

You will be joining Airbnb's Consumer Insights Team.  The mission of the team is to elevate human insight to fuel smarter decisions across the business.  You'll work in a collaborative, fast-moving environment where curiosity and consumer empathy are deeply valued.  You'll report to the Head of Consumer Insights and partner closely with Marketing leadership, as well as cross-functional partners across Product, Innovation, and the broader research team.  This position is responsible for leading a team of three direct reports.

The Difference You Will Make:

In this role, you will serve as the dedicated insights partner for Airbnb's Marketing organization, with a primary focus on audience understanding, brand positioning, and measurement; leading research that sharpens how Airbnb is perceived and positioned in the market. You will also lead the Trends & Competitive Intelligence function, bringing a forward-looking view of the cultural landscape and competitive dynamics that serves not just Marketing, but the broader organization.  Success means leadership consistently relies on your insights to shape briefs, campaigns, and strategies, and that Airbnb stays ahead of where the market, culture, and competition are heading.

Key Responsibilities: 

• Partner with Marketing leadership as the go-to expert on the voice of the consumer, ensuring consumer knowledge is embedded in strategies, briefs, and priorities from the earliest stages of planning.
• Own and evolve Airbnb's brand health tracking program, revising and refining the measurement framework, monitoring brand equity trends over time, and translating findings into clear, actionable implications for brand and marketing strategy.
• Coach and support the direct report who owns Airbnb's media measurement program, ensuring their work is connected to broader brand strategy and that media investment insights translate into meaningful implications for consumer perception and positioning.
• Lead and direct the Trends & Competitive Intelligence team, setting the strategic direction, ensuring the right signals are being tracked across the cultural and competitive landscape, and bringing forward-looking implications to Marketing and the broader organization.
• Design and execute qualitative and quantitative research projects spanning focus groups, in-depth interviews, ethnographies, online communities, and surveys, balancing in-house execution with vendor-managed projects.
• Prepare and present research findings in concise, visually compelling formats for senior stakeholders, always surfacing the "so what" to inspire action and drive decisions.
• Collaborate with the broader Research Team to synthesize across workstreams, avoid silos, and identify emerging opportunities or gaps in consumer understanding.

Your Expertise:

• 12+ years of consumer insights experience, with significant time spent in a marketing insights context supporting brand strategy, audience understanding, or marketing effectiveness.
• Deep expertise in brand health tracking, including owning or significantly contributing to a brand measurement framework covering equity, perception, and positioning metrics.
• Strong command of audience research and segmentation, with demonstrated ability to build rich, actionable consumer portraits that inform marketing strategy.
• Familiarity with media measurement approaches and the ability to connect campaign performance data to shifts in brand perception and consumer sentiment.
• Experience in trends and competitive intelligence, synthesizing signals from the cultural and competitive landscape into strategic implications for brand and business.
• Expertise across a wide range of qualitative and quantitative research methodologies, with familiarity in advanced analytic techniques and emerging tools, including AI-powered research methods.
• Exceptional storytelling and communication skills, able to distill complex consumer data into clear, compelling narratives that influence senior stakeholders.
• Demonstrated experience managing and developing individuals, with a track record of modeling high standards for insight quality and stakeholder engagement.
• A degree in research, marketing, or social sciences.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join

The Airfam Products team exists to make every Airbnb employee more productive through a unified digital headquarters experience. As part of a 10-person cross-functional team of engineers, designers, researchers, and product managers, you'll work on platforms that serve Airbnb's entire global workforce.

Our portfolio includes One Airbnb (the company's internal cultural hub with enterprise search, people profiles, and AI-powered chat), OneChat (Airbnb's enterprise ChatGPT enabling secure LLM interactions), and a suite of tools that power how employees discover information, connect with colleagues, and get work done.

You'll report to the Engineering Manager and partner closely with the Employee Experience Tools & Technologies (TNT) team, Product Managers, UX Designers, and Data Scientists. Our team is at the forefront of AI-powered employee experience innovation, building systems that transform how thousands of employees engage with work daily.

The Difference You Will Make

As a Staff Engineer on the Airfam Products team, you'll be the technical backbone for Airbnb's next generation of AI-powered employee experience platforms. Your work will be a force multiplier for the entire company—every tool you build, every architecture decision you make, and every engineer you mentor will amplify productivity across Airbnb's global workforce.

You will:

• Shape technical vision for platforms that serve 10,000+ employees across multiple regions
• Drive company-wide impact by defining how AI and LLM technologies are integrated into the employee experience
• Elevate engineering excellence by establishing best practices, architectural patterns, and quality standards that influence teams beyond Airfam Products
• Transform prototypes into production by taking AI-powered innovations from concept to enterprise-grade deployment

A Typical Day

• Lead the technical vision and architecture for Airfam Products' platform, ensuring scalability, reliability, and maintainability across a multi-cloud environment
• Partner with engineering directors and cross-functional leaders to align platform investments with Airbnb's strategic priorities
• Architect and implement production-ready AI/ML-integrated systems, including LLM-powered features for OneChat and enterprise search
• Drive cross-organizational technical initiatives, coordinating with Infrastructure, Security, and Product teams to deliver company-wide solutions
• Mentor and develop engineers across multiple levels (L7-L9), conducting design reviews, architecture discussions, and providing hands-on guidance
• Define and evolve engineering best practices, establishing standards for testing, observability, and operational excellence
• Evaluate emerging technologies and AI development strategies, determining how to leverage innovations like agentic development and coding assistants
• Troubleshoot complex production issues, leading incident response and driving durable remediation through root cause analysis
• Balance hands-on technical contributions (code reviews, system design, debugging) with leadership activities that multiply team effectiveness
• Represent Airbnb engineering at internal forums and, when appropriate, at external conferences and industry events

Your Expertise

Required:

• 10+ years of software engineering experience, with 5+ years working on distributed systems at scale
• Track record of leading complex technical initiatives from concept to delivery at cross-team or company-wide scale
• Expert proficiency in modern programming languages such as TypeScript, Python, Go, or Java
• Deep experience with cloud infrastructure (AWS, GCP, or similar), including containerization and orchestration (Kubernetes)
• Strong background in API design and implementation (REST, GraphQL), with focus on performance and developer experience
• Demonstrated experience building and optimizing systems that integrate with AI/ML services and LLM technologies
• Experience mentoring engineers at various career stages and driving engineering culture through best practices and documentation
• Excellent cross-functional collaboration skills with ability to influence without authority across organizational boundaries
• Clear communicator who can translate technical concepts for executives and stakeholders while maintaining technical depth
• BS in Computer Science, Engineering, or equivalent practical experience

Preferred:

• Experience building enterprise-grade internal tools and developer productivity platforms
• Familiarity with infrastructure-as-code tools such as Terraform
• Experience with large-scale messaging systems (Kafka) and data pipelines
• Background in frontend technologies (React, Next.js) and full-stack development
• MS in Computer Science or related technical field
• Experience with AI-assisted development tools and agentic development strategies

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Developer Infrastructure organization’s mission is to enable Airbnb engineers and AI Coding Agents to ship high quality software with confidence and speed. We work on infrastructure that accelerates Airbnb’s engineering productivity across all stages of the build/test/deploy software development lifecycle.

The Difference You Will Make:

Build infrastructure has the potential to be one of the highest-leverage investments for our engineering organization as we attempt to accelerate the iteration loop of engineers and AI agents operating within our developer platform. 

To deliver these improvements, you will operate within the CI+Build team, which owns developer infrastructure that includes remote build systems, CI clusters, flaky test management, and merge queues. The team’s goal is to keep mainline green and PR cycle times fast. 

Your role will give you the opportunity to define and deliver world-class build systems at Airbnb’s scale, while driving technical direction for build infrastructure spanning multiple platform teams. Our internal customer teams deliver systems used by product engineers across backend, web, and mobile. Furthermore, to be successful in this role, you will need to be comfortable diving into the application architecture of some of our largest internal backend services as we manage a build graph that continues to grow in complexity.

A Typical Day: 

• Architecting improvements to our existing Bazel installation, and remote build/cache infrastructure to improve correctness, reproducibility, and speed.
• Setting the technical roadmap for software build system reliability and performance.
• Accelerating inner-loop development velocity, along with CI run-times, by diagnosing and resolving build performance bottlenecks, including remote execution efficiency, cache hit rates, and critical path analysis.
• Driving organizational alignment on build system investments across multiple teams and technical domains.
• Serving as the technical authority on build systems across Airbnb: setting standards, mentoring senior engineers, and owning build architecture decisions across multiple repos.
• Partnering with Security on optimizing build processes related to base images.
• Ensuring a commitment to craft and operational excellence.

Your Expertise:

• 8+ years industry experience
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Metrics-driven approach to decision-making, with a track record for delivering quantifiable impact and presenting to engineering leadership.
• Expertise in Bazel, and concepts such as action graph, dependency analysis, remote caching.
• Driving cross-organizational alignment and decisions for investments.
• Strong ability to review code.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join

The Employee Relations team operates as a Center of Excellence within Airbnb's People team. ER professionals are not simply case handlers — they are strategic partners who build the frameworks, guidelines, and operating principles that uphold Airbnb's culture at scale. This role shapes how the organization navigates complex workplace matters with consistency, fairness, and integrity. You will partner across HR, Legal, and business leadership to drive sound decision-making rooted in trust, mutual respect, and accountability. Success is not measured by cases closed. It is measured by the quality of outcomes, the strength of the practices we embed across the organization, and whether our work reinforces the culture and values that make Airbnb, Airbnb.

The Difference You Will Make

We’re looking for an individual with strong Employee Relations (ER) expertise to join the ER team at Airbnb. This individual will be an instrumental part of the ER team, which includes implementing and improving frameworks, guidelines, approaches, practices and operating principles. Building and reinforcing Airbnb’s culture is a key requirement for this position. 

The successful candidate will establish relationships across the organization and provide ER subject matter expertise in order to support the mission, culture and values of Airbnb.

A Typical Day

Strategic Planning & Leadership

• Implement the Employee Relations (ER) framework for their client groups, including strategies and proposals to continuously drive improvements in ER practices within the organization based on trust, mutual respect, strong performance management, and accountability in support of the goals of the organization.
• Help implement a comprehensive communications strategy to promote ER best practices throughout the organization.
• Maintain and revise HR policies, procedures, and practices to ensure compliance, enhance the workplace and promote the company culture.
• Assess employment risk in coordination with HR leadership and Legal based on current regulatory landscape and anticipated changes.
  

Case Management

• Take the lead in addressing employee issues, complaints, and complex investigations across functions and regions working in partnership with other HR, Legal, and compliance related teams.
• Ensure cases are handled fairly, consistently, transparently, in a timely fashion, and in line with Airbnb culture, policies, and appropriate local laws.Lead employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation.
• Counsel HR and business leaders on ER issues, trends and risks to foster sound business decisions.
• Review and refresh training offerings depending on company needs and external regulations.Advise HR leaders and business leaders on how to handle complex matters that may require investigation and/or serious/complex disciplinary matters.
  

ER Consulting

• Help develop, socialize and rollout ER processes, strategy, approaches, guidelines, practices and operating procedures.
• Ensure that optimal decisions are made by leaders, Talent Partners and other stakeholders through influencing, coaching, and by providing technical expertise and sound strategy.
• Drive ER efforts that support HR and business initiatives.
• Help develop and conduct training to leaders, managers, employees, Talent Partners and other stakeholders.
• Maintain an organized case management system; Ability to run analytics and metrics and produce dashboards.
• Collect, analyze, interpret and make recommendations on ER related data.
• Set and execute against the ER strategy.

Your Expertise

• 15+ years of Employee Relations/Human Resources managing complex global investigations 
• Superior written oral communication skills and strong analytical skills.
• Ability to maintain composure, remain positive, collaborative and objective while under pressure and dealing with senior leaders and complex issues. 
• Proven track record of positively influencing leaders, teams and stakeholders
• Ability to be a coach, mentor and partner with stakeholders at varying levels of seniority
• Expert knowledge of ER, labor relations, training, conflict resolution and direct experience leading complex global investigations at all levels including executive level
• Strong preference for direct experience supporting international ER matters
• Deep understanding of FMLA, EEO laws, ADA and other employment-related state and federal laws & regulations 
• Must be able to work under pressure and deal with complex issues, while maintaining composure
• Comfortable leveraging generative AI tools (e.g.,Claude, Gemini, etc.) to accelerate daily tasks
• Experienced decision maker who uses good reasoning and sound judgment required
• Ability to be discreet and maintain confidentiality is required
• Must be self-motivated and have an enhanced ability to prioritize/plan in a fast-paced, high growth environment
• Juris Doctor (J.D.) degree preferred
• Some travel may be required

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

The Community You Will Join

At Airbnb, Instagram is where our brand shows up most visibly. It’s where travel, culture, and belonging come to life - not as a point of sale, but as something people choose to spend time with. This role will help define that presence, shaping a feed that feels considered, culturally fluent, and distinctly Airbnb.

We’re looking for someone who can combine creative instinct, editorial judgment, and platform expertise to build something innovative and enduring. Someone excited by setting the tone, raising the bar, and defining what great looks like - while still moving at the speed of culture.

The Difference You Will Make

We’re looking for someone who understands Instagram at a deep, almost instinctive level - not just how it works, but how to win at it. 

You probably spend more time on the platform than anyone you know. You see patterns before they become trends, understand the signals behind the algorithm, and have a clear point of view on what makes content travel - and what makes it feel stale.

More than anything, you think like an editor. You have a vision and can articulate taste. You know what’s worth saying, how to say it, and when. You understand pacing, sequencing, and how individual posts ladder up into a broader narrative.

You’ve likely played a meaningful role in shaping and growing an account, with a strong perspective on format, visual language, and storytelling. You understand the nuances of Reels, Carousels, Stories  - and how each can be used to build a cohesive, evolving point of view for Airbnb

A Typical Day:

• Air traffic control all content across social media to ensure everything works coherently together. 
• Ideate, conceptualise, and create Instagram-native content for Airbnb's owned channel across Reels, Carousels, and Stories
• Partner closely with internal teams and external creators to develop original content designed specifically for the platform
• Maintain a deep and constantly evolving understanding of Instagram trends, formats, algorithm dynamics, and audience behavior
• Develop original, repeatable content frameworks that move beyond trend participation and build a coherent, evolving brand narrative
• Own accurate, timely publishing and real-time community engagement on Instagram
• Partner with analytics teams to measure impact, extract insights, and continuously refine strategy and creative output

Your Expertise:

• Have managed or significantly grown an Instagram account - for a brand, creator, or yourself
• Bring a strong editorial point of view and a clear sense of taste across content, design, and storytelling
• Understand how content performs on Instagram - and can articulate why and be the voice to influence how we show up on the platform
• Can move from idea to execution seamlessly - concepting, articulating and publishing social-native content
• Think in ideas and community, not just posts - shaping how content connects with audiences over time
• Can dive in with community development and management in a way that feels ownable and distinctive for our brand 
• Spot cultural moments early and translate them into relevant, on-brand storytelling
• Are constantly pushing for work that feels sharper, more distinctive, and more culturally resonant
• Thrive in fast-moving environments and are comfortable making decisions with imperfect information

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community you will join:

As a Staff Service Designer, you’ll shape the end-to-end systems that support great stays, scalable hospitality, and business sustainability. You’ll work across disciplines, partnering with operations, product, engineering, design, business, and more, to orchestrate how Airbnb’s services are delivered and experienced by guests, Hosts, and internal teams alike. Service Designers bring systems thinking, front-line research, and facilitation to the work of aligning product capabilities, operational processes, and human interactions. We bring diverse business functions together to design journeys that unfold across time, teams, and channels.

The difference you will make:

The Staff Service Designer will focus on complex, cross-functional challenges where the customer experience is shaped by touchpoints that span multiple channels — digital, human, and environmental. You’ll lead service visioning, blueprinting, and journey orchestration, often in areas where business goals require operations, support, or in-person delivery to succeed. You’ll connect the frontstage and backstage, helping to ensure that what we design for users is not only engaging but also deliverable and sustainable in the real world. Your work will help bring coherence to how we show up across the entire service journey. This is an individual contributor (IC) role reporting to a Manager or Director of Design.

A typical day: 

• Lead service design efforts across major initiatives, from current-state mapping to future-state modeling, aligning stakeholders on where to intervene and how
• Collaborate with product managers, experience designers, operations experts, engineers, researchers, support, and policy to design coherent, multi-touchpoint experiences
• Design and facilitate workshops and other rituals to align stakeholders and develop a shared understanding of service challenges and opportunities
• Produce service blueprints, journey maps, process models, and frameworks that connect platform capabilities and offline experience delivery
• Build relationships with field and support teams to understand how services are actually delivered and where design can improve clarity, reliability, and quality
• Influence strategic decisions by identifying how roles, policies, and business processes affect the end-to-end experience.
• Drive alignment and clarity in ambiguous spaces by zooming out to the system and helping teams prioritize with shared intent
• Contribute to evolving the craft of service design at Airbnb through practice excellence, collaboration, and evangelism.

Your expertise: 

• Bachelor's degree or equivalent combination of education and progressive experience
• 10+ years of experience in service design or systems-oriented experience design
• Deep fluency in service design methods, including journey mapping, blueprinting, experience prototyping, ecosystem modeling, facilitation, and storyboarding
• Experience designing and scaling services that rely on both digital tools and offline delivery, including operational teams, physical spaces, and human interactions
• Expert-level collaboration skills and ability to build shared understanding across business functions with diverse goals and vocabulary
• Proven ability to define service models and capability requirements that span product, operations, and business teams
• Confident leading through ambiguity and working at varying levels of abstraction, from high-level service strategy to front-line delivery mechanics
• Excellent visual, verbal, and written communication skills; compelling storytelling and stakeholder engagement
• Experience with 0→1 service launches, or leading major service transformation efforts spanning multiple business functions

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. 

The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search,  LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.

The Difference You Will Make:

As a principle machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent,  recommendation, travel planning, and many more products that make meaningful impacts in the world of travel.

A Typical Day: 

• Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases.
• Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and leverage the best in class technologies to deliver customer benefits.
• Continuously evaluate recent and upcoming large foundational models, ensuring the selection and refinement of the highest quality models for enhanced performance and efficiency.
• Hands-on prototype, develop and productionize LLM models and pipelines at scale, including both batch and real-time use cases.
• Drive key AI architectural decisions for products, and contribute to Airbnb’s ML platform architecture and strategy.

Your Expertise:

• PhD in Computer Science,  Machine Learning, Mathematics, Statistics, or related technical field.
• 10+ years of experience with developing machine learning models and products at scale from inception to business impact.
• Programming experience in Python and hands-on experience with frameworks such as PyTorch.
• Proven record of training, fine tuning, optimizing models and inference run-time
• Post-training experience in areas like data processing for fine-tuning; responsible LLMs; LLM alignment; reinforcement learning; efficient training and inference; language model evaluation; and/or multilingual and multimodal modeling.
• Or specialized experience in runtime optimizations, model quantization, compression, on-device inference, GPU inference, pytorch, kernel development

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.
As a Software engineer, you will be responsible for building the tools and systems to scale hotels launches worldwide with a focus on supply growth. You will design and build product and platform features to achieve our goals. You will help define and maintain a culture of craftsmanship and excellence. You will represent the engineering team with global cross-functional partners.

A Typical Day: 

• Collaborate with engineers and cross-functional partners to understand requirements, prioritize work, and scope projects within your team’s roadmap.
• Build services and new APIs to hotel tools and onboarding workflows
• Write clean, testable, and maintainable code to build backend services and platform capabilities.
• Participate in on-call rotation and contribute to operational excellence by improving runbooks, monitoring, and rollback readiness.

Your Expertise:

• 3+ years of experience in a hands-on software engineering role in backend/full-stack development.
• Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience.
• Proficiency in one or more JVM-based languages such as Java, Kotlin, or Scala.
• Experience building backend systems or services in a service-oriented or distributed systems environment.
• Passionate about efficiency, availability, technical quality and system quality.
• Excellent communication and collaboration skills.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Associate Principal, Strategic Finance & Analytics, Host Product role will be responsible for partnering closely with Product, Supply, and Analytics leaders across Airbnb’s host ecosystem. This role will directly support some of Airbnb’s most critical product surfaces powering host acquisition, onboarding, and host engagement, and plays a key role in connecting product strategy to business outcomes.

The Difference You Will Make:

As an Associate Principal in Strategic Finance & Analytics supporting Host Product, you will drive impact assessment & inform product roadmap prioritization through strong financial and analytical rigor. You will embed business context into product decision-making—ensuring teams are optimizing for both user experience and short- and long-term company impact.

This role requires a strong product mindset, with the ability to translate experimentation and user behavior into clear business implications and strategic recommendations for senior leadership.

A Typical Day: 

• Impact Assessment: Own end-to-end impact tracking and analysis of product experiments (e.g., ERFs) in partnership with Advanced Analytics. Translate experimentation results into actionable insights to inform product iterations and decision-making
• Performance Management & OKRs: Own end-to-end performance management systems for Host Product, including OKR definition, tracking, and executive reporting. Build scalable reporting frameworks that connect product metrics to supply growth, activation, and revenue
• Roadmap Prioritization: Collaborate with Product and business partners to incorporate host feedback and in-product insights into roadmap planning. Develop business cases and size potential impact to support prioritization and tradeoff decisions
• Insights & Analytics: Provide actionable financial insights through structured reporting and analytics. Partner with Advanced Analytics and Data Science to improve data accessibility, automation, and deep-dive analyses
• Presentations to Leadership: Synthesize complex data into clear narratives and recommendations for senior leadership. Influence cross-functional stakeholders to drive alignment on high-impact product decisions

Your Expertise:

• 7+ years of experience in strategic finance, product finance, consulting, business operations,  private equity, or investment banking. 
• Strong track record of partnering with Product to drive measurable business outcomes.
• Demonstrated ability to connect product metrics, user behavior, and financial impact
• Advanced SQL proficiency with the ability to independently extract, analyze, and synthesize data
• Strong strategic thinking and problem-solving skills, with the ability to translate data into decisions
• Excellent communication skills, with experience presenting to senior leadership
• Proven ability to influence cross-functional stakeholders in a fast-paced, ambiguous environment
• High ownership mindset with strong judgment and attention to detail

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Associate Principal, Strategic Finance & Analytics, Business Finance Org role will be responsible for partnering with the business across all aspects of growth, analytics, and strategy within the Chief Business Officer Finance organization - and will work closely with members of the supply, quality, product, and finance leadership teams. This role will work directly with senior leadership to provide actionable insights and financial guidance for the business.

The Difference You Will Make:

The Associate Principal in SFA within the Business Finance org acts as a critical finance and strategy leader working cross-functionally to drive financial planning and analysis, tracking performance across CBO priorities. The role supports senior leadership with actionable insights, rigorous financial analysis, and strategic recommendations that impact growth and profitability in the host-facing supply and partnership areas aligned with the CBO’s mission.

The ideal candidate will have strong financial acumen and the ability to present insights and recommendations to senior leaders in a concise form to shape key business decisions.

A Typical Day: 

• Annual & Quarterly Planning: Collaborate with business partners to manage the annual and quarterly planning process, ensuring alignment on both financial and strategic goals and performance.
• Strategic Initiatives: Lead or support strategic projects to improve financial outcomes, optimize operational efficiency, and ensure long-term growth. Ensure strategic and product initiatives ladder up to the overall business P&L to ensure initiatives align with business objectives.
• Insights & Analytics: Provide actionable financial insights through detailed reporting and analytics. Partner with Data Science teams to enhance data accessibility, automation, and conduct in-depth financial investigations.
• Presentations to Leadership: Regularly present financial reports, performance updates, and strategic recommendations to senior leadership and other key stakeholders.
• Business Trends & Variance Analysis: Analyze business trends and drivers of variance, synthesizing complex data into actionable insights for senior leadership.
• Optimize Operating Processes: Partner with key stakeholders to define, lead, and improve operating processes such as business reviews, financial reporting, and strategic forecasting.
• Budget Tracking & Approvals: Own tracking and approval of requests of all teams’ budgets, ensuring accuracy, compliance, and alignment with organizational priorities. Proactively monitor expenditures, review budget submissions, and coordinate with relevant stakeholders to ensure requests are properly documented and justified. Provide timely updates and reporting to leadership, helping maintain fiscal discipline and support strategic decision-making.

Your Expertise:

• 7+ years of experience in financial planning, analysis, and business strategy. A background in strategic finance, investment banking, management consulting, and business operations is preferred.
• B.A. or B.S. in Finance, Accounting, Business, Mathematics or a related field (MBA or CPA is a plus).
• Proven experience in P&L management, revenue forecasting, and financial modeling. Advanced proficiency in Excel and financial reporting tools.
• Proven ability to use AI to enhance processes in both quality and productivity
• Strong strategic and critical thinking skills with the ability to synthesize financial data and make recommendations that drive business outcomes.
• Excellent written and verbal communication skills with the ability to present complex financial data to non-financial stakeholders and senior leadership.
• Strong level of SQL expertise required to be self sufficient in extracting, analyzing and reporting out on summarized data structures.
• Strong leadership abilities and the capacity to influence decision-making across the organization.
• Proactive and comfortable working in a fast-paced, collaborative, and innovative environment, with the ability to lead cross-functional teams.
• A successful candidate will model our core values, demonstrating sound judgment and thoughtfulness in all decision-making.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

• The Strategic Sourcing team is part of Airbnb’s Global Procurement organization and plays a key role in enabling Airbnb to operate efficiently and scale sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb’s business priorities while driving innovation, value, and stakeholder success.
• We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.
• Key cross-functional partners: Finance, Legal, Business Operations.

The Difference You Will Make:

• As the Strategic Sourcing Manager for Professional Services, you will play a high-visibility role impacting Airbnb’s operational efficiency, stakeholder success, and bottom line. You’ll lead end-to-end sourcing and supplier relationship management across a diverse portfolio of professional services, including employee benefits, food and workplace programs, facilities, learning and development, recruiting, and employee experience initiatives, as well as select consulting and advisory engagements.
• Acting as a trusted advisor to cross-functional partners, you will bring deep procurement expertise, strategic thinking, and strong business acumen to influence decisions, optimize spend, mitigate risk, and elevate supplier performance across these critical service categories.
• You will develop and execute category plans that align with business priorities, identifying opportunities for cost optimization, supplier innovation, and risk mitigation across Professional Services. Success in this role means delivering measurable cost and value improvements, advancing supplier diversity and innovation, and shaping Airbnb’s sourcing strategy to support company growth and operational excellence.
• Identifying and leading initiatives to simplify sourcing and procurement processes.
• Developing new processes or frameworks that enhance effectiveness and business impact.
• Contributing to a culture of operational excellence by sharing best practices and driving measurable improvements.

A Typical Day: 

• Partner with business leaders across the organization to understand needs and translate them into sourcing strategies and negotiation plans.
• Conduct and lead end-to-end sourcing activities, including opportunity assessments, RFPs, supplier selection, and complex contract negotiations.
• Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities across Professional Services and related categories.
• Apply AI tools and automation to streamline data analysis, supplier management, and contract workflows.
• Identify and implement continuous improvement initiatives, simplifying sourcing processes and driving measurable efficiency gains.
• Build and manage supplier relationships to ensure ongoing value delivery, service quality, and alignment with Airbnb’s diversity and sustainability objectives.
• Collaborate cross-functionally with Legal, Finance, and Vendor Management to develop clear commercial terms, ensure compliance, and support sound financial outcomes.
• Serve as a thought partner to stakeholders, offering insights on supplier capabilities, market dynamics, and cost optimization strategies.
• Influence vendors and internal partners to drive innovation, continuous improvement, and long-term value creation, while leading complex negotiations and contracts that mitigate risk, enhance accountability, and maximize total cost of ownership.

Your Expertise:

• 8+ years of procurement or industry experience, ideally managing indirect spend across Professional Services.
• Bachelor’s or advanced degree in Finance, Supply Chain, Business, or a related field.
• Proven ability to lead complex sourcing and negotiation efforts delivering measurable savings and value.
• Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows.
• Strong analytical, communication, and stakeholder management skills with the ability to influence senior leaders.
• Deep understanding of supplier management, risk mitigation, and contract governance.
• Limited travel may be required (<10%).

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The community you will join

The Diversity and Belonging (D&B) team operates as a Center of Excellence (COE) and is made up of 3 subteams: Community & Culture, Global Strategy, and Solutions Designers. Solutions Designers build scalable systems and integrate inclusion expertise into People team workstreams and across the employee experience. This role designs solutions that create pull: Talent Partners, managers, and leaders request and use our solutions because they solve real problems well. Success is not measured by relationships cultivated or presentations given. It is measured by adoption rates and whether the solutions we build deliver impact. This is a moment of evolution for the team. You will contribute to the recently established COE delivery model as it evolves — building the kind of cross-functional credibility that makes culture, inclusion and belonging work land. The team invests in your professional development in data-informed and AI-assisted methodologies, and the role carries meaningful leadership exposure across the People organization and the business.

The difference you will make

The D&B Solutions Designer is a builder of equity systems, not a functionally-aligned consultant. This role turns research, data, and strategy into production-ready solutions (e.g. blueprints, toolkits, and strategic programs) that Talent Partners and business leaders can adopt without always requiring ongoing D&B support. The D&B Solutions Designer leads 1-2 workstreams within the COE and contributes to select Employee Experience (EX) team priorities. Designers' work will span across standalone builds, consultation and partnership with EX colleagues as part of time-bound EX priorities, and driving recurring D&B owned annual programs (e.g. external conference and partnership engagement blueprint). 

A typical day

• Own 1–2 D&B workstreams as DRI (directly responsible individual) — scoping the work, producing the deliverables, managing timelines, and reporting on outcomes to the Sr. Manager, D&B Strategy or Head of D&B
• Translate D&B insights into business language — connect equity data to employee experience metrics, retention outcomes, and business performance; communicate findings to Talent Partner, Talent, and business stakeholders in terms that land with non-D&B audiences
• Produce blueprints and toolkits that are immediately usable by Talent Partners and leaders without D&B needing to co-own the execution — each solution ships with the necessary components (e.g. a facilitator guide, an adoption guide, and at least one outcome measurement mechanism)
• Apply systems thinking to root cause analysis — before designing any intervention, conduct a structured diagnosis of the equity gap being addressed: what is the root cause (systemic vs. behavioral vs. structural), which populations are most affected, and where in the lifecycle does the gap originate
• Build measurement into everything — define baseline metrics and success criteria before any project launches; build dashboards or scorecards that track leading indicators (toolkit adoption, manager training completion) and lagging indicators (promotion parity, attrition by group) for owned workstreams
• Leverage AI and technology to scale reach — identify all relevant workflows where AI tools can increase consistency, reduce bias, or expand reach; build the workflow or playbook and document it so others can replicate it
• Drive adoption and ownership transfer — design an intake, communication, and rollout strategy for each solution; measure activation rates by function; iterate on adoption barriers when adoption falls short; the end goal is not just that partners use the tools or run the program - it's that the work is embedded in how the business operates and no longer depends on D&B to sustain it.
• Lead with a global lens — develop and pressure-test every solution for applicability across Airbnb's international footprint in partnership with regional stakeholders; build those needs into the design 
• Stay current on the field — bring at least 2 externally validated equity practices or data points into owned work per year; know what peer companies are doing and where we are relative to current best practice

Your expertise

• 5–8 years of experience in D&B, HR strategy, organizational effectiveness, or related people work — demonstrated track record of building systems, frameworks, and leading complex cross-functional programs, not just running existing ones.
• Deep equity expertise: you can diagnose systemic root causes, analyze disaggregated data, and design interventions at the level of process or structure
• Experience producing scalable solutions that were actually adopted and used by others without your ongoing involvement
• Experience contributing to and influencing cross-functional People team initiatives where you did not own the primary workstream -- you brought a point of view, shaped the design, and held accountability for the inclusion elements without holding authority. 
• Data fluency: you set baselines, define metrics, build dashboards, and measure outcomes — you don't describe your work as "data-informed" unless you can show the data
• Familiarity with AI tools and genuine curiosity about how they can be applied to D&B work
• Strong communicator in writing and in person — your documentation is clean, your decks are tight, and you can get a skeptical leader on board with a new framework
• Ability to work autonomously on complex, ambiguous projects and deliver 

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Media Foundation team is at the forefront of building the platform that powers all of Airbnb's media experiences—from the photos that help guests find their perfect stay to the videos and animations that bring the Airbnb platform to life. 

Joining the team, you will work closely with a skilled group of backend, infrastructure, and cross-platform engineers passionate about building scalable, reliable systems that serve billions of media assets to millions of users worldwide. You'll collaborate across Airbnb on projects ranging from media processing pipelines and intelligent metadata extraction to cost optimization and platform modernization.

The Difference You Will Make:

As a Senior Backend Software Engineer, your expertise will be pivotal in building and scaling the infrastructure that underpins Airbnb's media platform. You will design and implement backend systems that process, store, and serve media assets with high reliability and performance. Your work will directly enable product teams across Airbnb to build richer, more engaging experiences for hosts and guests.

You will have early ownership opportunities in areas such as:

• Building capabilities to trigger ML/AI analysis on media assets, store extracted metadata, and serve results to downstream teams—enabling richer, smarter experiences for hosts and guests
• Driving initiatives to reduce infrastructure costs through in-house image transformations, storage optimizations, and vendor consolidation
• Amplifying the capabilities of our platform in serving images, videos, and additional media types, shaping the cutting-edge media capabilities at Airbnb

If you thrive at the intersection of infrastructure and product impact, and enjoy solving complex distributed systems challenges at scale, this role is for you.

A Typical Day: 

• Design, develop, and maintain backend services and data pipelines that power media ingestion, processing, and serving at Airbnb scale
• Build platform capabilities that enable ML/AI teams to trigger analysis workflows, store extracted metadata, and access media intelligence across product surfaces
• Work closely with engineers from product teams across Airbnb, understanding their media needs and building self-serve solutions to address them
• Continuously optimize and improve the performance, reliability, and cost-efficiency of existing media infrastructure
• Stay current with industry trends in distributed systems, media processing, ML infrastructure, and workflow orchestration frameworks
• Mentor and guide team members in their career development, fostering a culture of continuous learning and growth

Your Expertise:

• 5+ years of experience in backend software engineering, with strong foundations in building and operating large-scale distributed systems, and demonstrated experience with media-related technologies (image processing, video transcoding, or metadata management)
• Experience building data pipelines, batch processing systems, or platforms that support ML/AI workflows is highly valued
• Proficiency in Java, Kotlin, or similar backend languages, with experience designing APIs and data models
• Excellent collaboration and communication abilities, with a track record of partnering effectively with cross-functional teams including other ML/AI infra experts

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

At Airbnb, we're driven by our mission to create a world where anyone can belong anywhere. The Community Support (CS) Platform & Engineering team is at the forefront of this mission -  building the AI systems that power world-class support experiences for millions of guests and hosts globally. We are building to a bold vision, where our AI doesn't just answer questions, but truly understands each person's unique context, mirrors the judgment and empathy of our highest-performing human agents, and delivers 10-Star support at scale.

The AI Personalization team is the intelligence layer that makes this possible. We own the full-stack systems that enable the AI  to give every guest and host a response that feels written just for them.

The Difference You Will Make:

We are looking for a visionary Staff Platform Manager to lead the product strategy and execution for AI Personalization across Airbnb's customer support ecosystem. This is one of the most consequential roles in CS Platform Product: you will own the full stack of personalization, from the underlying retrieval systems to the consumer-facing AI experience, and scale it across multiple Airbnb surfaces.

The north star: enable AIA to emulate the judgment, empathy, and accuracy of Airbnb's highest-performing human agents. To achieve this, you'll build a platform that continuously enriches the AI's understanding of each user, and surfaces that understanding at the right moment, in the right form, across every channel.

This role demands a rare combination: customer experience chops to build meaningful and delightful personalized experiences, technical fluency to partner with ML engineers on contextual retrieval architectures and model prompt design, and the strategic vision to set a multi-year product roadmap that transforms how AI serves our community.

A Typical Day:

• Contribute towards the long-term vision for building 10-star, personalized community support, building a platform where our AI understands each guest and host the way their best human advocate would, and responds accordingly.
• Partner with data science, ML, and operations to identify new high-signal personalization signals to serve user needs
• Own the product roadmap across ML models, signals, schemas, and prompt optimization to ensure the right information reaches the model in the most effective form.
• Drive personalization experiment design and measurement: define KPIs (self-solve rate, personalization coverage, citation accuracy), lead experiment design, and translate results into clear product decisions.
• Collaborate with ML engineers to shape requirements for accuracy, latency, and scalability improvements.
• Scale personalization infrastructure across Airbnb's AI surfaces, ensuring the platform is extensible enough to serve each modality's unique needs.
• Build a framework for continuous improvement: define how the team identifies personalization failures, prioritizes fixes, and systematically closes the gap between AI and human agent performance.
• Collaborate across engineering, ML, design, data science, and policy to build consensus on prioritization, drive cross-functional alignment, and ship with rigor from concept to production.

Your Expertise:

• 9+ years of industry experience with a BS/Masters OR 6+ years with a PhD, with deep expertise in AI/ML-powered platforms at consumer scale
• Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures - you can engage credibly with ML engineers on topics like RAG, retrieval optimization, and context engineering tradeoffs
• Track record of building and shipping foundational platform products that power multiple downstream experiences and surfaces
• Experience designing and interpreting A/B experiments and online experiment frameworks; ability to own end-to-end metrics strategy for complex AI systems
• Strong capacity to synthesize ambiguous signals into clear, prioritized product decisions
• Proven cross-functional leadership: able to align ML, engineering, data science, design, and operations teams around a shared vision
• Experience shipping consumer-facing AI products with personalization at the core
• Sharp product intuition for when AI automation should give way to human judgment, and how to design systems that make that transition seamless
• Ability to work at multiple levels of abstraction - from the architecture of a retrieval system to the experience of a guest trying to resolve a cancellation dispute

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

You will join the Guest and Host Data Science organization, which powers products and data-driven decisions over Airbnb’s marketplace of Guest and Hosts. You will join a collaborative team of data scientists, analysts, engineers, product managers and designers who build, launch and iterate on our product roadmap to drive growth and deeper sophistication through experimentation, modeling, foundational tools and insights. Our work is core to ensuring that Airbnb’s strategy roadmap stays highly relevant for our users while supporting the long-term health of our marketplace. We work directly with decision makers in engineering and product to develop data-driven frameworks, technical solutions, evaluate product changes and guide the company through rigorous measurement and modeling.

The Difference You Will Make:

Under this general application, you will be considered for applications over several tracks.

Growth Product Data Science

• Partner directly on growth initiatives to build, ship, measure incrementality of bookings/attach rate/revenue, and optimize 0-to-1 customer-facing features
• Thought partnership with Product to define strategy, sequence iteration, scale impact via science frameworks and as the go-to tech lead around data, experimentation, and domain understanding
• Build observational causal inference models to deeply understand guest intent, identify underlying mechanisms, and build data products to measure impact, and inform feature objectives and tradeoffs 
• Champion AI-enabled Product Understanding, to scale data-driven frameworks, robust measurement, and compelling storytelling of data learnings to guide recommendations and roadmaps with senior leaders

Pricing Data Science

• Develop a pricing guidance system for hosts as well as experimental and observational methods to measure the impact of pricing feature launches.
• Collaborate with product and cross-functional teams to pioneer pricing strategies and translate advanced modeling into actionable recommendations
• Develop foundational models and experimental approaches that balance supply and demand in the marketplace, leveraging empirical methods to assess and iterate on pricing feature impact
• Craft compelling data narratives to surface actionable insights, empower data-driven decision making and influence the future direction of Airbnb’s pricing ecosystem

Marketplace Optimization and Ranking

• Develop models and analytic frameworks that improve listing ranking and recommendation. This includes incorporating marketplace dynamics such as listing availability, supply quality, and long-term ecosystem health into ranking decisions.
• Partner closely with Machine Learning Engineers and Product to launch high-impact search improvements. Design experiments and evaluation frameworks to understand the impact of search and AI-driven product improvements.
• Build scalable data products and modeling pipelines that power ranking features, query understanding, and personalization. Your work will help enable the next generation of AI-powered search experiences at Airbnb
• Connect marketplace thinking, modeling, and experimentation across teams and set the technical direction for modeling and experimentation in search, ranking and personalization.

The ideal candidate will be curious, optimistic, and relentless at leading innovation in using AI tools to scale experimentation and data-driven decisions, development of domain-relevant input metrics, and continuous understanding of tradeoffs and end-to-end guest product journeys. You will hold a high bar for customer experience and a strong desire to accurately understand user behavior and drive business growth over both Homes and non-Homes verticals. 

Your expertise:

• Causal inference expertise. Experience with machine learning techniques in a marketplace product setting
• 9+ years of relevant industry experience and a Master’s degree or PhD in a quantitative field
• Strong coding skills in SQL and either Python or R.
• Comfort with building proof-of-concept prototypes. Passionate about AI and possessing a learner’s attitude.
• Proven ability to be driven and succeed in collaborative environments with cross-functional stakeholders and also in independent work settings. Ability to autonomously set a roadmap for business impact.
• Proven ability to communicate clearly and effectively to audiences of varying technical levels

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community you will join: 

UX Writing is a core design discipline at Airbnb. Our team of 30+ writers works closely with  Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.

The difference you will make: 

The Compliance team helps Airbnb operate responsibly and legally across countries, states, and cities worldwide. On this team, the UX writer contributes to and defines  industry-leading KYC (identify verification) and other experiences that meaningfully impact the success of the company while aiming to keep friction low for legitimate hosts. In this role, you will help protect hosts and guests by setting standards for safety and transparency—building and maintaining trust through the design of clear, compliant experiences that reduce confusion and business risk while unlocking sustainable scalability of our business as a whole. 

A typical day: 

• Touch base with your team to review project goals and timelines
• Develop inspiring, strategic ideas based on product requirements, data, and/or research
• Consider what language and design patterns best serve the UX and balance clarity with legal precision 
• Translate complex requirements into human language with plain, direct, inclusive copy across multiple touchpoints 
• Create scalable content patterns (template, components, content guidelines) that work across markets and surfaces
• Join writing team crits to present work and help sharpen the work of your teammates
• Present copy and design work to Design Directors, executives, or other stakeholders on your projects
• Connect with our critical cross-functional partners—accessibility, anti-discrimination,  legal, localization—to ensure we have the proper input on our work
• Improve comprehension and completion through testing, iteration, and measurement

Your expertise: 

• Bachelor's degree or equivalent combination of education and progressive experience
• 8+ years of experience in UX writing, content design, or content strategy
• Experience working in complex subject matter areas, within larger systems, and with systems development 
• Experience working with and presenting to senior stakeholders
• Ability to review product requirements with a critical eye, asking pertinent questions and determining what information UX writing requires to begin designs
• Experience working with legal and compliance partners to represent the user while reducing risk
• Comfort working alongside other design disciplines in Figma, our primary collaboration tool
• Solid understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages design & build
• Comfortable in an ambiguous work environment
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

Airbnb is powered by our Host and Guest communities. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding community of Hosts and Guests.

The Guest Displays & Platforms team owns the main product details page (PDP) that brings together all the listing details, and anchors the guest booking flow as well as guest pricing and availability across all Airbnb product surfaces.

As a Senior Backend Engineer in Guest Displays & Platforms, you’ll help lead the development and refinement of major new features at the heart of the guest experience on Airbnb.  This includes reconciling new features with existing functionality, working closely with designers to shape desired product goals into a feasible and viable guest user experience, and last but not least, identifying underlying patterns and abstractions to help increase developer velocity while maintaining technical quality on critical surfaces for the Airbnb guest experience.

The Difference You Will Make:

• Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale
• Lead investments into new technical capabilities that push the envelope and unlock product innovation
• Nurture a culture of technical quality from design, through code review, to production operations
• Identify and propose solutions to problems coming in the way of technical and product engineering excellence
• Collaborate with internal teams across Search, Checkout, Reservations, Host Settings, Listings, Payments, Tax, Cities, Trust and others

A Typical Day: 

• Architect and implement complex features, focusing on data-driven decision making and performance optimizations.
• Collaborate with other engineers and cross-functional partners across the organization to understand and prioritize technical requirements.
• Proactively grow knowledge of leading edge practices and trends.
• Advocate for and participate in efforts with other engineering teams to advance Airbnb’s engineering processes and technical foundations.
• Drive systemic improvements by identifying patterns to streamline development, reduce toil and increase technical quality and operational excellence over time.
• Mentor and provide technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous learning.

Your Expertise:

• 5+ years of experience in a hands-on software engineering role.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Considerable experience working in Java and/or Kotlin
• Fluency in frontend web technologies  (e.g. HTML, CSS, React and Graphql etc)
• Demonstrated expertise in backend systems within large-scale service-oriented architectures.
• Passionate about efficiency, availability, technical quality and system quality.
• Excellent communication and collaboration skills and the ability to work well within engineering organizations and across functions.
• Ability to drive alignment, manage projects and effectively collaborate with stakeholders.
• Capable of making data driven decisions and articulating tradeoffs in any technical decisions.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Community You Will Join

The Guest Displays & Platforms team owns the main product details page (PDP) along with Pricing & Availability across the booking flow for all products (Homes, Hotels, Experiences, Services). Our work is at the heart of the Airbnb guest UX, so we work very closely with many teams, including Search, Checkout, Listings, Users, Host Settings, Payments, Tax, Cities, and Trust to create a seamless and consistent guest experience.

As a Guest Displays & Platforms Staff Engineer, you’ll lead the development and refinement of major subsystems powering the core user journey for Airbnb guests.  This includes developing new and refined product features, supporting day-to-day operations, identifying patterns and building systems and patterns to streamline development and increase quality over time, performing and presenting technical & product deep dives to relevant stakeholders, and strategic planning.

At the staff level, our engineers are responsible for establishing a technical vision and then delivering a solution that is flexible, always available, efficient, and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.  

The Difference You Will Make

• Design the future state of our technical systems by combining a strategic understanding of our highest level product goals with a deep understanding of our existing systems to inform the right technical and product tradeoffs for both short and long term
• Lead engineers—both inside and outside your immediate team—in building out these technical solutions
• Mentor and grow the capabilities of your peers
• Pioneer the way we use AI to build and the way we utilize AI in features for our guests
• Participate in the development of product and UX requirements by engaging early and often with designers, product managers and other stakeholders to help steer teams on the most efficient path towards overall goals
• Nurture a culture of technical quality from design, through code review, to production operations
• Mentor other engineers in developing their technical and collaboration skills
• Identify and propose solutions to problems coming in the way of technical and product engineering excellence
• Collaborate with internal teams across Search, Checkout, Reservations, Host Settings, Listings, Payments, Tax, Cities, Trust and others

Your Expertise:

• 10+ years of relevant software development industry experience in a fast-paced tech environment
• Expertise with backend systems in large-scale service-oriented architectures
• Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality
• Strong understanding of how deep backend systems are expressed in the UX shown to customers
• End-to-end mentality that transcends team boundaries and helps find globally optimal solutions
• Excellent communication skills and the ability to work well within a team and with teams across the engineering organization
• Passionate about efficiency, availability, system quality and user experience

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can be employed in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously  evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment to Inclusion & Belonging

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com.

The Checkout team is a critical team within the Booking & Pricing (B&P) organization. Booking & Pricing has a wide array of mission critical responsibilities across the Guest and Host experience including merchandising listings, enabling Booking and Reservation Management and managing pricing & calendar systems.

As the Engineering Manager for Checkout, you will lead the team responsible for Airbnb’s Checkout online APIs and user experience across all platforms. The team’s work enables guests to seamlessly complete a booking and ensure Airbnb's core transaction is fast, trustworthy, and conversion-optimized at every step. In addition to working with other engineering organizations, you will be responsible for closely collaborating with cross-functional partners in Product Marketing, Design and Data Science.

The community you will join

Checkout sits at the critical intersection of guest intent and a completed transaction - the moment where trust in Airbnb is either earned or lost. The team builds and is responsible for the end-to-end booking flow, from pricing presentation and payment processing to booking confirmation, ensuring that every guest experiences a smooth path to securing their purchase. Success here requires close collaboration with partners across Payments, Trust, Pricing, and other Product teams to deliver systems that are fast and reliable at scale. You'll join a team that holds itself to a high bar on engineering quality, takes ownership of outcomes that directly impact Airbnb's top line, and operates with a culture of rigor, transparency, and shared accountability.

The difference you will make

As a B&P Engineering Manager, you’ll lead a full-stack team of talented, diverse software developers to enable and optimize a best-in-class Booking experience that scales across all of Airbnb’s current and future product offerings. As a leader, you will:

• Develop a deep understanding of both our Guests’ needs and our technical systems to create and deliver a viable technical vision
• Proactively influence cross-functional partners and teams to align on deliverables that meet our Guests’ needs while improving the technical quality of the Booking system
• Lead a full-stack team of 10–14 highly motivated engineers by setting a high technical bar while actively investing in each engineer's  growth and career trajectory

Day-to-day responsibilities

• Lead the organizational and technical direction of the team: proactively share context to help the team connect the dots of their work with broader company initiatives
• Build a robust team by attracting top talent, mentoring individuals and regularly providing feedback
• Nurture a culture of technical quality from design, through code review, to production
• Collaborate with internal teams and cross-functional partners to gain agreement by developing and communicating a clear and impactful vision and priorities for the team
• Implement an execution framework that detects problems early and enables thoughtful planning, tracking and reporting on the work of the team 

Your expertise

• 5+ years of engineering management experience, with 8+ years of relevant software development industry experience in a fast-paced tech environment
• Excellent communication skills and the ability to work well within a team and teams across the engineering organization
• Passionate about building intuitive and delightful products to solve real user problems while maintaining a high technical quality bar
• Track record of growing engineers through promotion, meaningful scope expansion, or career pivots
• Strong problem solver that has led a team operating large scale, mission critical production systems

Preferred qualifications

• Expertise building & operating Booking related systems such as transactional systems, payment flows, or high-availability APIs
• Experience evolving large systems through incremental migration strategies while maintaining product velocity

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

• Viaduct is a unified data access layer connecting most of Airbnb’s online data. More than 70% of Airbnb’s API traffic flows through the Viaduct platform. 
• Residing at the center of Airbnb’s tech stack between the user-facing products and backend infrastructure, Viaduct provides a global schema & query system through a GraphQL interface. 
• Our team mission: “Empower app developers at Airbnb by delivering a seamless and efficient developer experience. We strive to maximize productivity and spark creativity through simplified APIs, improved performance, and the cultivation of tenant team autonomy.”
• The Viaduct team is a very tenured and experienced team, setting the best practices and next-gen architecture for Airbnb.
• We work closely with infrastructure teams (Build Infra, Service Platform, CI/CD, Reliability, Observability, Developer Experience to name a few) as well as product engineers.
• We treat our platform as a product and follow the principles of good Platform Engineering

The Difference You Will Make:

• Viaduct has been running in production for over six years and the team has gained a lot of experience in operating a GraphQL platform at scale. These insights informed the major rewrite - called Viaduct Modern - which we’re in the process of launching and continue to evolve. You will join the effort to create the best developer experience of hundreds of engineers at Airbnb using our revolutionary GraphQL platform. 
• Viaduct has been released as an Open Source project. Your contributions to the Viaduct platform will not only serve Airbnb-internal developers, but also any member of the Open Source community who chooses to adopt Viaduct.

A Typical Day: 

• Code in a high-impact, deep-complexity domain. We value a deep-work culture and ensure you have protected focus time to solve hard problems.
• Share knowledge and learn from your teammates through collaboration and pairing.
• You will navigate ambiguity, taking abstract requirements and refining them into concrete technical roadmaps to improve platform reliability and capabilities.
• Partner with our customers - the Viaduct tenant teams -  to support their mission to ship an industry-leading user experience.
• Contribute to the planning process that informs the strategy and roadmap for the Viaduct platform.
• We value sustainable engineering practices. We share on-call responsibilities across a large team and prioritize long-term reliability fixes to minimize off-hours pages.

Your Expertise:

• 6+ years of experience in a relevant role - ideally in a team that owned a developer platform
• Proficiency and interest working cross-team with both product and infrastructure engineers
• Experience operating critical online backend services
• Comfort shipping high visibility, complex coding projects
• Strong preference: expertise with GraphQL, Kotlin, AI-enabled development flows

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

Airbnb is powered by our Host and Guest communities. Reputation is at the core of Airbnb's trust platform. The Reputation team is responsible for everything related to a user's reputation, from reviews and superhost and standards enforcement. With the complexity ranging from individual travelers and hosts to large vacation rental businesses. Our work includes but not limited to

• Reviews - As a two sided marketplace, reviews allows both guests and hosts to recognize and keep each other accountable. Collecting and acting on data collected from our users, (including the business logic of the questions we ask in the review flow) is the backbone of the reputation team.
• Superhost - The concept of a host is core to Airbnb, the superhost program is built to recognize and reward top hosts for going above and beyond to provide an incredible experience for guests.
• Standards - Airbnb is built on trust, the reputation team is tasked with escalating education and enforcement when poor feedback is received.
• Insights - Data is the center of Airbnb, powering all things. The Reputation team provides easily consumable and accurate data to hosts about how they are performing and opportunities they may want to take advantage of.

The Difference You Will Make:

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. The reputation team is fundamentally improving how review data is collected and stored. We are working towards modularizing our systems and creating an ecosystem that can span beyond the two sided marketplace we serve today. We are at the early stages of a multi-year journey to build a company-wide review platform. As a key contributor, you will have the unique opportunity to be involved from the early days of redefining the Reviews space for Airbnb.  Some projects will have you focusing on one particular layer, while many others will require you to move across the stack fluidly.

A Typical Day: 

• Work with cross functional partners (product managers, legal etc) to design and deliver high-quality products.
• Create paved paths and best practices within the reviews, standards, and insights space.
• Define technical strategy and lead the architecture, build, and launch of solutions for serving reviews flows and providing data to our users.
• Work in areas outside of your usual comfort zone and show motivation for personal growth.
• Influence and align stakeholders across teams and organizations on technical direction, goals, and roadmaps.
• Build efficient and backend solutions that are reliable, performant and scalable.
• Collaborate with team members and cross functional partners to define product definitions and roadmaps

Your Expertise:

• 7+ years of full-time work experience in software engineering, information technology, or related domains.
• Proven track record of defining technical direction and owning architecture for large-scale, complex production systems.
• Ability to drive technical strategy and make architectural decisions that span multiple teams and systems.
• Experience mentoring and growing engineers, and influencing technical decisions across teams and organizations.
• Experience with service oriented architecture.
• Experience with Agentic Coding tools
• Proficiency in one or more backend server languages (Ruby/Java/Kotlin), and in popular storage systems such as relational databases, NoSQL and caching.
• Breadth of knowledge in reviews and metrics domain is a plus

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Insurance team at Airbnb is responsible for providing comprehensive protection for both guests and hosts. They manage the AirCover program, which includes Guest Travel Insurance, Host income protection, Host liability insurance, and Host damage protection. The team ensures that Guest and Host are protected against various scenarios such as guest-caused damage and deep cleaning needs, and they support guests with rebooking, refunds, and safety assistance.

The Difference You Will Make:

• Inclusive and supportive work environment. We promote sustainable engineering practices, well-being / healthy team dynamics, and value differences.
• Career development -- internal mobility, mentoring opportunities, and leadership development opportunities.
• Work on launching and expanding our insurance products across global markets.
• Seize greenfield opportunities on a fast-growing team.
• Deliver on a strategic, multi-year platform roadmap and global rollout.
• Drive business growth through the implementation of cutting-edge technologies, including the innovative use of LLM.
• Collaborate with product, engineering, data science, data engineering, and numerous platform teams within Airbnb.

A Typical Day: 

As a Senior Software Engineer on the Insurance team , you will:

• Be the technical lead and owner of significant scope, working through ambiguity, concept validation and implementation of a best-in-class solution.
• Build our platforms--infrastructure, applications and tools using your expertise in distributed systems, large compute clusters and petabyte-scale storage infrastructure.
• Help build out the team, cultivate innovation and growth by driving cross-collaboration and execution of projects across multiple teams.
• Be a player/coach of our high-performance team to ensure code quality, commitment to craft and operational excellence.
• Scale distributed applications in a highly-available environment, make architectural trade-offs applying design patterns and disciplined execution.
• Work with cross-functional teams with design, product, data science, and research partners to drive engineering decisions and influence outcomes.

Your Expertise:

• 5+ years of software development experience.
• Prior real-word experience and demonstrable knowledge in any of Java, GraphQL, Python, Go, Rust, C/C++/C#.
• Experience architecting and/or developing concurrency, multithreading and synchronization in large-scale distributed systems.
• Experience or desire to work collaboratively in cross-functional teams with design, product, data science, and research partners.
• Experience in analyzing extensive data sets to identify gaps and inconsistencies, offering data insights, and advancing effective product solutions.
• Proficient in designing and deploying high-performance systems with reliable monitoring and logging practices. Possess a working knowledge of relational databases and expertise in query authoring (SQL).
• Ability to effectively communicate with non-technical stakeholders.
• Hands-on technical leadership leading multiple teams and setting technical direction.
• Expertise in architecting and developing solutions to ambiguous problems, and integrations across multiple teams with significant impact.
• Expertise with global infrastructure, networking, massive data storage systems, load balancing, etc.
• Bachelor’s degree or equivalent practical experience.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadesåt talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Quality Reputation team is dedicated to building exceptional customer-facing products that enhance trip quality and user reputation. We build systems that define and improve quality on Airbnb: collecting quality signals that elevate the best supply while protecting users through proactive intervention and enforcement. Our mission is to build delightful user products and intelligent capabilities that raise the supply quality on the Airbnb platform. The team is highly collaborative with its partners in design, product, data science, legal, and marketing to deliver features and experiences used by millions of people.

The Difference You Will Make:

As a Software Engineer (New Grad) at Airbnb, you’ll play a vital role in building, supporting, and refining the products and systems that make Airbnb’s mission possible. Your work will directly contribute to high-quality, reliable experiences for our global community—whether you’re fixing bugs, launching well-defined features, or enhancing existing components. You'll also have the opportunity to contribute to AI-powered features, applying foundational knowledge of machine learning concepts and modern AI tools to build smarter, more personalized experiences for our hosts and guests. By clearly communicating challenges and collaborating with teammates across functions, you’ll help drive projects forward with transparency and trust.

You’ll foster a sense of belonging by actively seeking feedback, sharing your own learnings, and supporting the onboarding of new team members. You’ll help uphold Airbnb’s commitment to excellence by following best practices, delivering tasks autonomously, and continually improving your technical skills. Your curiosity, empathy, and commitment to candid communication will empower you to make a meaningful impact—on projects, teammates, and Airbnb’s inclusive culture.

A Typical Day: 

• Attend team syncs to discuss priorities, share progress, and surface any blockers with transparency.
• Dive into coding — fixing bugs, developing iOS features, or refining UI components —while applying best practices for code quality, error handling, and testability. Leverage AI-assisted development tools (e.g., Claude Code or similar) to accelerate your workflow and improve code quality.
• Participate in design or code reviews, ask clarifying questions, and apply feedback to improve your work. Work closely with cross-functional partners like product managers and designers to ensure your tasks align clearly with broader goals.
• Dedicate time to expanding your technical knowledge through documentation, mentorship, or internal knowledge-sharing sessions. This includes staying current on iOS platform developments or AI/ML topics relevant to your team's domain. Seek guidance from managers or tech leads when tackling unfamiliar problems.
• Contribute to team activities, such as onboarding new hires (e.g., being an onboarding buddy), sharing observations from the hiring process, or joining in cultural events focused on diversity, inclusion, and innovation.
• Share updates on your progress and next steps, highlighting challenges or learnings. 

Your Expertise:

This role is designed for recent graduates (Bachelor's or Master's) with less than 1 year of full-time professional experience who are ready to grow fast and make an impact.

• Strong foundation in Computer Science fundamentals — data structures, algorithms, design patterns, and systems thinking
• Proficiency in Swift, with exposure to SwiftUI or UIKit for building iOS applications
• Foundational understanding of iOS development concepts — including networking, caching, client storage, accessibility, and asynchronous programming
• Familiarity with REST APIs; exposure to GraphQL is a plus
• Bonus points for leadership experience, community involvement, or teaching/mentoring — we love engineers who invest in others

Your Location:

Preference for candidates based in San Francisco, California or Seattle, Washington with the ability to commute to the office three days per week. Additional in-person attendance for team meetings or offsites may be required as needed. Domestic Relocation support will be provided for candidates open to relocating.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. 

The Community You Will Join:

“Our real innovation is not allowing people to book a home; it’s designing a framework to allow millions of people to trust one another. Trust is the real energy source that drives Airbnb…” 

- Brian Chesky, Airbnb Co-Founder & CEO (2019)

Trust is the foundation of a vibrant Airbnb community. The Content Integrity Data Science team helps build and protect that trust by ensuring that the content on Airbnb, including listings, profiles, messages and other user-generated experiences, is accurate, authentic and aligned with our policies and community standards.

We partner closely with product, engineering, policy and operations teams to develop advanced AI-driven content understanding systems, scale effective human-in-the-loop workflows and proactively defend against emerging content risks, so guests and hosts can interact with confidence.

The Difference You Will Make: 

This role is unique in that it directly improves the safety, trust, and quality of real-world user experiences by advancing Airbnb’s ability to understand, interpret and act on content at scale. You will help shape how the platform reasons about listings, profiles, messages and other user-generated content by building the next generation of Trust Content Understanding Models.

The ideal candidate is a motivated and talented “full-stack” Data Scientist with strong applied ML intuition and a bias toward impact, who can own and drive forward challenging, high-visibility initiatives such as:

• Advance Airbnb’s content integrity capabilities by building Natural Language Processing (NLP) and LLM-based models that understand intent, policy compliance, quality and risk across listings, profiles, and user communications
• Develop high-performing models for detecting problematic or misleading content, including text classification, semantic similarity, information extraction and generative model-based reasoning for policy interpretation and enforcement
• Design and optimize human-in-the-loop Machine Learning (ML) systems for content review, labeling, escalation and continuous model improvement
• Build systems to detect emerging content risks and abuse patterns across regions, cohorts and surfaces using statistical, ML and representation-learning approaches
• Design intelligent sampling and evaluation strategies to measure rare events, policy recall, false positives/negatives and model blind spots in large-scale content systems

A Typical Day: 

• Artificial Intelligence / Machine Learning: Build and deploy production AI/ML systems for content integrity and trust content understanding, including feature engineering, model development and evaluation, thresholding, error analysis and end-to-end model lifecycle management. This includes working with NLP and LLM-based models in real production settings.
• Inference: Partner with inference data scientists to conduct rigorous quantitative analyses, applying working knowledge of causal inference to interpret results, assess impact, and identify gaps and opportunities to improve content quality and trust outcomes.
• Optimization: Develop frameworks to analyze tradeoffs between enforcement accuracy, user experience, operational cost and coverage, and propose strategies to optimize overall system effectiveness.
• Communication & Collaboration: Deliver robust research reports with effective data visualizations, clear storytelling and bullet-proof accuracy to drive forward impact in collaboration with cross-functional partners in product, engineering and operations
• Empowerment: Think strategically about how to scale and evolve Airbnb’s content integrity defenses, helping define the long-term vision for the role of AI-driven content understanding across the Trust ecosystem.

Your Expertise: 

• 5+ years of industry experience in a quantitative analysis role with a Master’s degree in a quantitative field (computer science, statistics etc.), or 2+ years of experience with a Ph.D.
• State-of-the-art knowledge of AI/ML models 
• Hands-on experience building, evaluating, and deploying NLP and LLM-based solutions, including text classification, information extraction, semantic understanding or generative applications.
• Working knowledge of causal inference
• Skilled in statistical programming (Python or R) and database usage (SQL)
• Proven ability to communicate clearly and effectively to audiences of varying technical levels
• Ability to translate complex findings and results into compelling narratives that drive impact
• Excellent project management, communication, and collaboration skills
• Trust & Safety experience is a plus

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join

The Quality Platform team is at the heart of Airbnb’s mission to deliver a seamless, high-quality experience for millions of hosts and guests. We don’t just find bugs — we build the systems that prevent them.

Our team sits at the intersection of Quality Engineering, Infrastructure, and Applied AI. We are evolving how software quality is built by integrating LLMs, intelligent automation, and data-driven systems into the testing lifecycle. You will join a high-impact group of engineers focused on building AI-powered quality systems that scale across one of the world’s most complex codebases.

The Difference You Will Make

As a Senior Software Engineer, you will play a key role in building and evolving AI-native quality workflows across Airbnb. You will design systems that apply AI directly to the testing lifecycle, helping developers and quality engineers build, validate, and ship high-quality software at scale.

In this role, you will:

• Build AI Agents for the Testing Lifecycle: Design and implement AI agents that support developers and quality engineers across the testing lifecycle — from test case generation and evolution to automation and maintaining test coverage as the codebase changes.
• Advance AI-Native Quality: Move beyond traditional automation by building systems that continuously adapt test coverage based on code changes and system behavior.
• Improve Developer and QE Productivity: Identify bottlenecks in testing and CI/CD workflows, and solve them through intelligent automation that reduces manual effort and accelerates feedback loops.
• Integrate AI into Engineering Workflows: Embed AI capabilities into real development environments, enabling both developers and quality engineers to receive contextual, actionable insights during development and testing.

A Typical Day

• Hands-on Development: Build end-to-end systems and tools (TypeScript, Swift, Kotlin, Java, Python) that will power Airbnb’s AI quality platform. This includes services, developer tooling, and UI surfaces that integrate AI into testing frameworks/infrastructure, CI/CD pipelines, and everyday developer workflows.
• Applied AI: Develop AI-assisted capabilities such as context-aware agentic E2E validation on pull requests, agentic execution of business-critical flows as quality gates, agentic surface discovery and exploratory testing, and systems for test case generation, and coverage maintenance.
• System Design: Participate in the design of scalable AI-driven systems operating within large-scale engineering environments.
• Cross-Functional Collaboration: Work closely with Mobile, Infrastructure, Product Engineering, and Quality Engineering teams to integrate AI into real-world development workflows.
• Experimentation & Iteration: Explore approaches such as prompt engineering and RAG (Retrieval-Augmented Generation) to improve system effectiveness and adaptability.
• Mentorship: Provide technical guidance and help raise the bar for applying AI in engineering systems across the team.

Your Expertise

• Experience: 5+ years of software engineering experience in high-scale environments, ideally building platforms, infra, or developer/quality tooling, with exposure to or strong interest in AI/ML or LLM-based systems.
• Quality / DexEx/ Tooling Systems : Experience with testing frameworks, CI/CD pipelines, developer experience tooling, or quality engineering platforms.
• Applied AI / LLMs: Hands-on experience building applications using LLMs (prompting, APIs, RAG, evaluation, or similar) is a strong plus.
• Fullstack & Platform Engineering: Experience building both client and server-side systems. You can work on modern web/mobile stacks(Swift, Kotlin) and tooling, as well as the supporting backend services (Java, Python).
• Systems Thinking: Understanding of distributed systems, CI/CD workflows, and large-scale software architectures.
• Problem Solving: Ability to navigate ambiguity and design practical, scalable solutions.
• Communication: Strong ability to collaborate across teams and explain complex concepts clearly.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Reservations and Additional Products team owns the storage and alteration of core Reservation data that power Airbnb’s Stays, Experiences and Services. In addition, we also steward the Order Data system, Gift Cards platform, and post-booking purchase flows, all of which have the goal of growing the capabilities of the Airbnb e-commerce engine.

A Typical Day: 

• Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale.
• Lead investments into new technical capabilities that push the envelope and unlock product innovation.
• Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture.
• Translate prototypes to high quality, scalable, and maintainable production code through iterative development.
• Help define and improve coding standards, development processes and best practices.
• Mentor and provide technical guidance to engineers, fostering a culture of knowledge sharing and continuous learning.

Your Expertise:

• 10+ years of experience in a hands-on software engineering role in full stack development.
• Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience.
• Strong expertise in the following: Java/Kotlin. JavaScript, React is a plus.
• Demonstrated expertise in backend systems within large-scale service-oriented architectures containing mission critical data. Fullstack product experience is a plus.
• Passionate about efficiency, availability, technical quality and system quality.
• Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions.
• Ability to drive alignment, manage projects and effectively collaborate with stakeholders.
• Mentorship of senior developers.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

As our community grows, we work closely with local governments around the world to craft progressive and fair rules for home sharing that enable people to continue to share their homes responsibly.

The Cities team is a cross-functional product team that supports guests, hosts, and local governments to ensure successful global compliance with local regulations while scalably sustaining company growth.

The Difference You Will Make:

We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. In this role, you will help us scale regulatory compliance strategies and programs for jurisdictions facing new home sharing rules around the world, presenting to cross-functional peers and leadership alike. 

You will be the accountable owner for compliance programs, aligning strategy and execution across disparate stakeholders. You will have an eye towards scale, testing, and iterating to further the capacity of the team. You are both scrappy and polished, enabling you to move quickly while bringing stakeholders along. Ultimately your work will support the home sharing movement and partnerships with jurisdictions around the world, keeping Airbnb a trusted community.

A Typical Day: 

• Lead the development and execution of successfully scaled programs across discreet compliance verticals, communicating program outcomes to leadership across Cities, Policy, Legal, and regional teams.
• Serve as the lead for your jurisdictions by creating an operational rhythm and managing cross-functional stakeholders, ensuring initiatives are on track, and maintaining project documentation
• Analyze strategic opportunities for risk reduction across jurisdictions, partner with Engineering, Data Science, Operations, Policy and Legal to align roadmaps, and drive successful execution with measurable impact
• Lead product assurance leveraging an eye for detail while keeping a global mindset
• Support strategic projects to drive efficiency and effectiveness for the Operations team

Your Expertise:

• 8+ years of work experience in operations, management consulting, and/or project management in a dynamic entrepreneurial environment, ambiguous environments
• Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives
• Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including product, engineering, data science, and policy
• Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions. SQL knowledge is a plus
• Ability to make decisions balancing short-term gains with long-term strategic positioning
• Excellent organizational skills with high attention to detail and quality
• Excellent written and verbal communication skills, excellent presentation skills
• Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited by dynamic change

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The community you will join:

Airbnb is seeking a (PhD) Data Science Intern to join the Core Data Science team for our 2026 Summer Intern Program from June 1, 2026 - August 21, 2026.

The Data Science organization aims to be a business multiplier by solving complex and technical questions that underlie the foundations of Airbnb’s business through a mix of data research, modeling, and empirical methods.

Core Data Science at Airbnb aims to innovate and apply deep scientific approaches to solve critical problems for the the Airbnb platform and it's users. The team aims to accelerate scalable scientific innovation through bringing new methods and technologies to Airbnb problems across the company.

The difference you will make:

During the internship, you’ll be integrated into the Trip Intelligence working group at Airbnb. Airbnb's product is the Trip, and the Trip Intelligence working seeks to transform our understanding of what happens  in the real world on trips. The primary goal of your role is to improve the quality of our GSAT model, which infers Guest satisfaction with their trip experience through applications of AI to a variety of data sources.

Key responsibilities includes:

• Conducting literature reviews to identify ways in which active learning can be integrated into our current model.
• Investigating innovative approaches to improving labeling for training and evaluation datasets.
• Implementing an active learning pipeline for our existing model and analyzing the performance
• Investigating other approaches to improving label quality (e.g. LLM labeling agents).

This internship offers a unique opportunity to work on a cutting-edge problem, leveraging your knowledge of GenAI methods. You will have the chance to participate in exploratory research that directly impacts our understanding of the core part of the Airbnb experience, while also gaining valuable experience in the field.

A typical day:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Data Science org and broader Airbnb community

Your expertise:

This opportunity is for full-time Doctorate students enrolled at a nationally-accredited university in the United States graduating between December 2026 - June 2027 with the following background:

• Studying computer science, computer engineering, data science, or an equivalent technical field
• Knowledge of cutting edge GenAI and LLM techniques
• Ability to read and summarize papers from the literature
• Solid Python coding skills
• Familiarity with at least one DNN framework (PyTorch or Tensorflow)
• Demonstrated interest in high growth, technology, and/or hospitality companies
• Work authorization for employment in the United States is required (CPT/OPT with 2-year STEM extension is accepted)

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How we’ll take care of you:

Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits. 

Currency: USD   Pay Rate: $4,500.00 biweekly

The Community You Will Join: 

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make:

As a Manager, Connectivity Partner, you will be responsible for managing and executing strategy to the overall Hotels Connectivity. You will develop and lead a high-performing team responsible for the relationship management, enablement, and performance management of Airbnb’s Connectivity partners (i.e Channel managers, CRS and PMS systems). These connectivities enable real-time inventory updates, automated reservation delivery, and improved visibility, allowing hotels to drive bookings. This role will be accountable for helping grow Airbnb’s business through software partners. You will be responsible for setting up team and strategies, exceeding quarterly business and technical KPIs, establishing world-class account management practices, and mentoring and motivating your team members. You will be reporting to the Senior Manager, Global Enterprise and Connectivity Partners.

A Typical Day: 

• Manage distributed team of Connectivity Partner Managers and Specialists and assist in partner management and new business development for supply acquisition
• Responsible for the team to meet and exceed quarterly revenue, supply acquisition goals and other OKRs
• Develop and execute a global strategy playbook, working closely with a distributed team of Connectivity Partners. Work closely with the Homes Connectivity team business as well. 
• Create operational rhythm, establish and track KPIs, analyze business growth and other key metrics to identify trends, drive new business opportunities, and ensure resolution of business challenges with a sense of urgency
• Establish and maintain successful business practices for managing strategic connectivity partners
• Drive success with strategic partners
• Monitor business needs and work closely with Product, Technical Support, and Account Management and Sales Leadership to help drive feature adoption and business performance
• Serve as primary Airbnb point of contact for all internal questions, escalations and service improvements regarding connectivity partners

Your Expertise:

• 10+ years of professional experience working in sales/account management roles - tourism, e-commerce, and hospitality is required
• 3-5 years experience managing and leading highly effective teams with proven track record of meeting and exceeding goals
• Proven to contribute and drive solutions to hotels supply acquisition and revenue goals
• Highly motivated and engaged team builder with ability to coach and mentor Connectivity team members
• Experience developing and driving channel sales and marketing initiatives in collaboration with Connectivity team members
• Ability to develop a strategy, communicate it clearly and get buy-in and support to execute against quarterly goals
• Strong analytical skills to identify opportunities, operationalize execution, and drive business results
• Ability to influence senior Airbnb leadership level or within partners leadership teams
• Ability to work within a matrix, solve problems and influence cross-functional teams; strong stakeholder management across the organization, working with Marketing, Product, Technology, Legal, FP&A, regional field teams (Sales and Account Management) and enterprise account management
• Experience in the hospitality technology space, knowledge of OTA, channel managers and/or Property management systems, and experience with API integrations strongly preferred
• Proficient with CRM tools (Salesforce), project management, and business intelligence tools (Tableau)
• Travel as needed to meet team members and engage with partners and customers at industry events. May be up to 50% of time

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. 

The Difference You Will Make:

We are looking for a seasoned Forecasting and Demand Planning Analyst on our Community Support (CS) team. This individual is responsible for demand forecasting and long-term planning across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity.

The role combines planning, advanced analytics and business partnership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.

A Typical Day: 

Demand Forecasting & Statistical Modeling

• Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).
• Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).
• Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
• Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
• Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
• Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).
• Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
• Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.
• Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.

Advanced Analytics

• In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
• Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.

Decision Support & Stakeholder Communication

• Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and participate in demand/capacity planning discussions in cross-functional forums.
• Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.
• Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.

Your Expertise:

• 10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
• Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
• Strong foundation in probability, statistics, and optimization.
• Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
• Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.
• Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.
• Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.
• Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.
• Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.
• Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. 

The Difference You Will Make:

We are looking for a Senior Manager for Demand Planning on our Community Support (CS) team. This leader is responsible for leading demand forecasting and long-term planning strategy across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity.

The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.

A Typical Day: 

Demand Forecasting & Statistical Modeling

• Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).
• Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).
• Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
• Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
• Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
• Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).
• Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
• Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.
• Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.

Advanced Analytics

• In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
• Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.

Decision Support & Stakeholder Communication

• Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and lead demand/capacity planning discussions in cross-functional forums.
• Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.
• Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.

People Leadership

• Lead, mentor, and develop planning analysts in quantitative methods, statistical rigor, and coding best practices.
• Review and approve forecasting and capacity models for accuracy, scalability, and business relevance.
• Set clear goals, high performance expectations, and career development paths for the team.
• Foster a culture of data-driven decision-making, accountability, and continuous improvement.

Your Expertise:

• 12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
• 5+ years of people management experience.
• Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
• Strong foundation in probability, statistics, and optimization.
• Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
• Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.
• Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.
• Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.
• Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.
• Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.
• Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth.

The Difference You Will Make:

As a Regulatory Operations Lead, you will bring specialized experience in regulatory operations, expertise in team management and the ability to advise and guide cross-functional teams across geographies based on trends and observations to continuously evolve our long term strategy. You will lead with influence, build structure through ambiguity, and deliver innovation that enables scalable, elegant solutions.

You will be responsible for driving the delivery of centrally run strategic programs, while also defining and executing localized strategies that play a key role in accelerating Airbnb's growth and retention efforts. You should be comfortable developing operational programs and processes, have experience navigating complex regulatory environments, and possess a keen eye for quality/detail that inspires the teams and individuals you work with to exceed expectations.  

A Typical Day: 

• Lead the strategic development and execution of highly scalable regulatory programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.
• Lead end-to-end execution of complex regulatory programs, ensuring measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence.
• Manage a high performing team of individuals responsible for strategy and regulatory operations.
• Translate emerging regulatory trends into actionable business strategies for senior leadership. 
• Partner with cross-functional technical partners to design solutions that enable proactive, automated compliance solutions.
• Identify and lead resolution of regulatory risks or incidents, coordinating with legal and policy counterparts to develop mitigation and escalation strategies.
• Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks.
• Serve as the primary liaison and operational architect for your jurisdictions, establishing operational rhythms and ensuring alignment among cross-functional stakeholders while maintaining comprehensive project documentation.
• Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals.
• Lead the strategic development and execution of scalable regulatory products and programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.
• Analyze data by running queries and creating dashboards to identify trends, surface anomalies, and perform the necessary investigation

Your Expertise:

• 10+ years of experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields.
• Strong team management skills and the ability to coach and mentor direct reports. 
• Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment.
• Experience building scalable technical solutions and processes to mitigate regulatory risks. 
• Experience designing and operationalizing regulatory workflows.
• Exceptional communication skills, with the ability to articulate complex regulatory information as applicable and required for varied audiences.
• Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes.
• Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

We are building a new set of tools to make it easier for people to connect and host on Airbnb. Our team focuses specifically on co-hosting and ways to make it easier for people to host together as a team. 

As part of the team and in collaboration with engineering teams based in San Francisco, London, and Paris, you will focus on elevating this project from regional to global.

What kind of Software Engineer are we looking for?

As a Hosting Services Staff Engineer, you’ll lead the development and refinement of major subsystems powering the hosting services systems.  This includes developing new and refined product features, supporting day-to-day operations, identifying patterns and building systems and patterns to streamline development and increase quality over time, performing and presenting technical & product deep dives to relevant stakeholders, and strategic planning.

At the staff level, our engineers are responsible for establishing a technical vision and then delivering a solution that is flexible, always available, efficient, and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.  

The Difference You Will Make:

• Design the future state of our technical systems by combining a strategic understanding of our highest level product goals with a deep understanding of our existing systems to inform the right technical and product tradeoffs for both short and long term
• Lead engineers—both inside and outside your immediate team—in building out these technical solutions
• Participate in the development of product and UX requirements by engaging early and often with designers, product managers and other stakeholders to help steer teams on the most efficient path towards overall goals
• Nurture a culture of technical quality from design, through code review, to production operations
• Mentor other engineers in developing their technical and collaboration skills
• Identify and propose solutions to problems coming in the way of technical and product engineering excellence
• Collaborate with product, engineering, data science, data engineering, UX and numerous platform teams within Airbnb

Your Expertise:

• 9+ years of relevant software development industry experience in a fast-paced tech environment
• Expertise with backend systems in large-scale service-oriented architectures
• Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality
• Strong understanding of how deep backend systems are expressed in the UX shown to customers
• End-to-end mentality that transcends team boundaries and helps find globally optimal solutions
• Excellent communication skills and the ability to work well within a team and with teams across the engineering organization
• Passionate about efficiency, availability, system quality and user experience

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.

The Difference You Will Make:

Airbnb is seeking a Lead, Advanced Analytics, Product.  This individual will play a pivotal role in supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving product decisions across topic areas such as pricing and calendar availability, and competitive intelligence. The role would partner directly with the head of Product for Marketplace.

A Typical Day: 

• Conduct advanced data analysis and statistical modeling to extract actionable insights that inform strategic decisions.
• Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.
• Design and build metrics / dimensions to monitor product and business performance.
• Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.
• Work cross-functionally with Strategic Finance, Data and Analytical Engineering,and Data Science teams to ensure alignment and leverage synergies.
• Manage senior stakeholder relationships, ensuring clarity of communication and strategic alignment on analytics initiatives.

Your Expertise:

• A quantitative undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 8+ years of industry experience in a Data Science, Analytics, or equivalent role.
• Prior experience in data science, product analytics within a marketplace and pricing / monetization products. 
• Deep technical expertise in data analysis, experimentation, causal inference, and familiarity with LLMs
• Robust business acumen, strategic thinking skills, and the ability to make informed judgments.
• Outstanding communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.
• Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.
• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in its next chapter. 

The Global Markets Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities. 

The Difference You Will Make: 

You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Director, Programs and Business Operations. 

A Typical Day: 

• Align all functions  to achieve Americas’s regional business objectives in partnership with the Director, Regional Business Operations and Growth.
• Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business. 
• Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams (field & online operations, marketing, product, legal) to ensure key initiatives are on track.
• Use all available data sources and tools, internal and external, to analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions. 
• Assist the Regional Director and Regional BizOps Director in owning the performance narrative for key metrics and deliver the story to senior leaders in a concise and clear manner in weekly, monthly, and quarterly business reviews

Your Expertise: 

• Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, business analytics, and project management in a dynamic entrepreneurial environment. 
• A proven bias to action and ability to own a project from conception through to post-mortem.
• Ability to work in a world of uncertainty and ambiguity - to create clarity from chaos.
• A familiarity with AI, AI data analysis and AI tools would be considered an asset. 
• A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner. 
• A proven track record of being able to storytell, influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights. 
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy. 
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives. 
• Impeccable organizational skills, attention to detail and ability to document processes & decisions made.
• Experience implementing and scaling initiatives across globally dispersed teams. 
• Experience working cross-functionally with multiple departments.
• Hands-on approach, getting things done fast. 
• Comfort with manipulating large datasets in excel is a must. SQL proficiency strongly preferred.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The BizTech BI&Analytics team partners with business and finance stakeholders to deliver scalable self-serve analytics & AI transformation programs, budgeting & forecasting solutions, reliable data pipelines, and trusted metrics & dashboards.  Empowering timely, compliant, data‑driven decisions and a robust analytics foundation across Airbnb. 

The Difference You Will Make:

We are seeking a high-caliber Staff Systems Engineer to lead our Oracle EPM Planning systems and processes.  This is a critical role within the Airbnb BizTech organization supporting Finance.  The ideal candidate will be the primary technical architect and developer of the EPM environment with in-depth subject matter expertise in the Finance Budgeting and Forecasting function.  Responsibilities include financial forecast modeling, system and AI-driven process transformation, integration with the data warehouse, and the technical mastery to translate complex business requirements into scalable Oracle EPM solutions.

A Typical Day: 

• Technical Leadership & System Admin 
• Application: Lead the design, configuration, and maintenance of Oracle EPM Planning modules (Financials, Workforce, Capital, Cash Forecast, Long Range Planning, etc).
• Calculations & Modeling: Develop and enhance complex business rules and calc scripts. Proficiency in Groovy Scripting for advanced data and forecast modeling.
• Data Integration: Architect and monitor data flows with AWS data warehouse, Oracle ERP Cloud, Workday leverage Data Management, EPM Automate and internal Airbnb integration tools.
• Environment Management: Manage the monthly Oracle patch cycle, including regression testing and impact analysis of new features.
•   FP&A Functional Support
• Process Improvement: Partner closely with FP&A to continue to streamline the budget and forecasting process by automating manual offline models and enhancing data integration to reduce forecast cycle and improve accuracy. 
• Reporting & Analytics: Build and maintain critical and complex reports using Financial Reporting Web Studio; Smart View expert assisting finance users with ad-hoc analysis and template creation.
• User Support: Monthly forecast cycle user support to resolve critical issues timely; engage Oracle support when needed. 
• Forecasting & AI Strategy 
• Strategy Setting: Collaborate closely with Finance & Tech leaders to set strategies to deliver next gen capabilities, drive initiatives and projects with clear business value and impact.  Cross functional alignment on resource allocation and prioritization.
• AI Transformation: AI/ML proficiency with hand-on experiences on agentic AI and workflows.  The ability to identify opportunities and drive FP&A adoption to transform processes into AI-generated forecast, analysis and insights. Experience does not have to be with built in EPM AI.

Your Expertise:

• 9+ years of hands-on experience in Oracle Hyperion/EPM (minimum 4 years in EPM Cloud). Experience with EPM automate, groovy scripting, building forms, complex reports, application optimization, and administering user access.
• 6+ years of experience supporting finance functions (FP&A, Accounting, Treasury, Tax) with strong financial statement literacy.
• Proficiency in SQL for data validation, pipeline troubleshooting, and ad-hoc analysis against warehouse tables.
• Strong experience driving integrations between Oracle EPM and ERP via OIC or equivalent middleware.
• Experience operating data orchestration and ETL/ELT pipelines: monitoring workflow health, managing and re-running failed tasks, reviewing execution logs, and coordinating pipeline incidents with owning teams.
• Excellent written and verbal communication skills; able to confidently lead and drive cross functional stakeholder meetings.  Clearly communicate and document technical processes for non-tech stakeholders.
• Exceptional skills in translating business requirements into scalable solutions within or outside of EPM Planning.  Provide options and recommendations for decision making.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

AI and ML are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing, we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.

The Core ML team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb.

The richness of Airbnb's data, the complexity of its marketplace, and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to long-term innovation to solve complex problems, and to do that we need experienced ML

​​The Difference You Will Make:

In this Senior Staff role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering CSxAI products (e.g., assistive agents, issue resolution, and tooling). Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently. You will partner closely with product, engineering, design, operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes.

A Typical Day: 

• Define evaluation strategy and success metrics for GenAI systems, aligning offline evaluation with online business and customer experience outcomes.
• Build and scale evaluation frameworks (golden sets, synthetic data, automated regressions, rubric-based grading, LLM-as-judge where appropriate) with strong controls for bias, drift, and reliability.
• Design the data flywheel: instrumentation, feedback collection, data quality checks, labeling strategy, dataset versioning, and governance to support continuous improvement.
• Lead cross-functional quality initiatives across product, ops, and engineering, driving clarity on what “good” looks like and how teams act on evaluation results.
• Develop and productionize pipelines for dataset creation, model monitoring, evaluation-at-scale, and continuous testing (pre-deploy and post-deploy).
• Drive technical decisions and architecture for evaluation and data infrastructure, balancing speed, rigor, cost, and safety.

Minimum Qualifications:

• Educational Background: PhD in Computer Science, Mathematics, Statistics, or related technical field (or equivalent practical experience).
• Industry Experience: 10+ years building, testing, and shipping ML/AI systems end-to-end; including 2+ years of experience with GenAI/LLM systems in production.
• Leadership Experience: 5+ years leading large, ambiguous technical initiatives as a senior IC, influencing roadmap and engineering/science direction across teams.
• Technical Proficiency:
  • Deep expertise in evaluation methodology (offline/online alignment, metric design, human-in-the-loop evaluation, A/B testing, power analysis, regression testing).
  • Hands-on experience with GenAI systems, including orchestration, retrieval, tool calling, memory, etc.
  • Experience building data pipelines and quality systems (labeling workflows, dataset curation, versioning, monitoring, and governance).
  • Solid ML fundamentals and best practices (model selection, training/serving, monitoring, reliability, and model lifecycle management).

Preferred Qualifications:

• Customer Support Systems: Experience applying ML/AI to customer support workflows (e.g., agent assist, classification/routing, resolution recommendation, QA).
• Infrastructure & Quality at Scale: Experience building robust evaluation platforms for agent behavior validation, safety/guardrails, and continuous improvement.
• Agile Practice for Applied AI: Proven ability to take evaluation and data flywheel work from incubation to production, iterating quickly while maintaining scientific rigor.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

The Community You Will Join:

Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.

The Difference You Will Make:

As a senior technical individual contributor, you will partner closely with our leaders across the broader technical organization helping design, execute and deliver in a complex and collaborative roadmap of Trust engineering efforts that will require collaboration across many parts of the organization and many parts of Airbnb. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.

A Typical day:

• Define and execute the long-term vision and strategy for the Trust Platform, driving the architectural direction for foundational systems that enable scalable, high-quality fraud, safety, and trust decisioning across Airbnb, and are broadly leveraged across tech organizations
• Dive deep into Trust Platform components, build system and performance tooling, and identify cross-cutting opportunities to elevate technical quality, operational excellence, and developer delight.
• Champion an AI-first engineering approach, using LLM-powered agents to generate and iterate on code while you focus on problem-solving, system design, and quality oversight.
• Partner with technical leaders, product managers, operations, data scientists, and Trust defense & ML teams to define and drive platform capabilities, tackle evolving fraud threats, and deliver measurable business impact
• Lead and mentor engineers across teams, raising the technical bar and developing the next generation of technical leaders within the trust engineering ecosystem. 

Your Expertise:

• 12+ years of backend & platform engineering designing, building, and operating mission-critical distributed systems at scale.
• BS, MS or Ph.D. in computer science or related field, or equivalent work experience
• Proven experience guiding multi-year technical roadmaps: aligning long-term platform vision with day-to-day execution across multiple sub-teams, prototyping to iterate on ideas, and influencing without relying on formal authority.
• Exceptional communication skills, equally effective white-boarding with senior ICs, partnering with cross-functional leads (Product, Design, Data Science), and presenting strategy to executives and the broader engineering community.
• Obsessed with reliability: deep experience building and improving observability, SLOs, incident response, and resilience patterns (circuit breakers, graceful degradation, chaos testing) to keep mission-critical systems running at the highest bar.
• Hands-on with modern languages (e.g., Kotlin/Java/Scala) and comfortable evaluating and introducing new technologies including AI-assisted development workflows (LLMs, code generation).
• Experience building developer experience & tooling is a plus, with a mindset of treating internal developers as customers and championing self-service, documentation, and delightful DX.
• Experience in the Trust and Risk domain is a plus.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

Guest Experience is responsible for Search and Discovery, Merchandising, and end-to-end online software experience worldwide from top-of-funnel discovery through post-booking engagement. We are looking for a talented Data Scientist to join the Guest Data Science team. This tech lead will be at the core of using AI and casual inference to understand user behavior in our app, detect underlying intent, and to build data products needed to provide a compelling and personalized experience of our app. We build products that help guests find the inventory most relevant to them in our marketplace.

The Difference You Will Make:

As a Senior Staff Data Scientist, you will lead innovation efforts to build methodologies to identify and evaluate the preferences important to every guest, at every step of their online discovery funnel. You will be instrumental in shaping our data strategy to drive guest conversion and regular engagement with the Airbnb platform across our Homes, Experiences and Services business verticals. 

This role emphasizes technical excellence and driving business impact with cutting-edge science. Your role will involve close collaboration with Product to identify in-product optimizations and shape UX design architecture to path how guests navigate from surface-to-surface in our app.

The ideal candidate will demonstrate to be a domain expert with granular user behavior and sequence datasets in a marketplace setting. You will hold a high bar for our customer experience and balance a passion for AI with a strong desire to accurately understand user behavior and business success. Your efforts towards personalized content discovery will help make Airbnb feel tailored for you, maintaining a dialogue with our guests to deeply understand their preferences and reflect that understanding back to them, enabling every guest to easily discover the travel they will love.

A Typical Day:

• Learn: Develop deep understanding of how guests navigate and re-engage with our app via analysis, research, and by leveraging granular user action and sequence datasets.
• Partner: With product and engineering, drive technical frameworks and science leadership to explore innovative paradigms for detecting revealed preferences and quantifying online frictions.
• Build: Write code for prototypes to detect and quantify taxonomy of guest preferences via iterative development of data frameworks, models and artefacts derived from AI toolkits
• Evaluate: Assess assumptions and efficacy of derived guest preferences via measurement and validating hypotheses linked to online guest action and engagement. Setup experiments and data feedback loops to own a high bar over continuous impact.
• Influence: Regularly present findings and recommendations to leadership audiences to inform strategy and cross-functional deliverables.
• If you’re passionate about going deep into personalized user experiences, we want to hear from you!

Your Expertise:

• Causal inference expertise with marketplace experience
• Preferred domain experience in search, UX discovery, personalized evidence systems
• Advanced degree in Computer Science, Statistics, Econometrics or related field.
• 9+ years of industry experience with a PhD (or 12+ years with a Masters)
• Strong in communication with XFN partners in product, engineering, and design to enable data-driven product development with a focus on the user experience.
• Expert in at least one programming language for data analysis (Python or R) with familiarity in SQL. Comfort with developing proof-of-concept prototypes. Passionate about AI and possessing a learner’s mindset towards LLMs and dynamic systems.
• Proven ability to succeed in both collaborative and independent work environments
• Demonstrated willingness and track record of engagement with the technical community

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

The Community You Will Join: 

Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.

The Difference You Will Make:

Airbnb is seeking a Senior Manager for Advanced Analytics to provide critical support in growing high-quality supply and guest engagement. This role will directly report to the Director of Advanced Analytics and work closely with senior stakeholders across multiple cross-functional teams. The Senior Manager will lead an innovative team focused on delivering data-driven insights and building tools for effective management of the marketplace dynamics. The ideal candidate will possess a unique blend of business acumen and data science expertise.

A Typical Day: 

• Lead and develop a high-performing geographically distributed team, fostering a culture of innovation, agility, growth, and collaboration.
• Drive crafts and analytical excellence on advanced data analysis, statistical modeling, experimentation, and metric frameworks.
• Serve as a key analytics partner to the senior stakeholders, providing data-driven insights to guide key strategic decisions. Ensure clarity of communication and strategic alignment on analytics initiatives.
• Collaborate with teams including Strategic Finance, Data Engineering, Data Science, and Product Marketing in addition to other cross-functional teams.
• Develop meaningful metrics and KPIs to quantify the performance of key business initiatives

Your Expertise:

• A minimum of 10 years experience in advanced analytics, preferably in marketplace and/or travel industries with at least 4 years in people management roles
• Experience in leading and motivating a geographically distributed team.
• Deep technical expertise in data analysis, experimentation, causal inference, and familiarity with LLMs.
• Robust business acumen, strategic thinking skills, and the ability to make informed judgments
• Outstanding communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.
• Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.
• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.
• A quantitative undergraduate degree is required; an advanced degree (MBA or equivalent) is highly preferred.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Airbnb's infrastructure is scaling fast in the AI era: more compute, more GPU spend, more complexity across the stack. The Infrastructure Performance team exists to make sure that growth doesn't come at the cost of speed, reliability, or efficiency. We treat performance as a first-class engineering property - measurable, continuously improving, and enforced across the software lifecycle.

This is the most senior performance engineering role at the company. In this role, you won't be handed a roadmap. You'll build one.

The Performance team owns performance across the full stack: CPU and GPU fleet utilization, backend service efficiency, end-to-end request latency, storage, ML infrastructure, and observability. That means instrumenting and profiling at scale, discovering hot paths, shaping how teams across the company think about performance SLOs, and influencing build vs. buy decisions on emerging hardware and software.

The team also builds the tooling that lets every backend team self-serve performance insights, scaling good decisions beyond your direct involvement.

On the product side, as the TL for Performance team, you will partner with engineering teams to tie infrastructure performance directly to user experience and business outcomes. When a host's listing loads faster or a guest's search returns cleaner results, some of that is the win enabled by the Performance team.

Why this role is unusual

Most performance engineering roles are reactive: triage a regression, close the ticket. This one is different. You'll be setting the strategy, defining what "good" looks like, and building systems that make performance a default property of how Airbnb ships software. That requires someone who can operate at both the systems level and the organizational one.

If you've been waiting for the chance to shape how an entire company thinks about performance, this is it.

Responsibilities

What you'll do:

• Define and drive Airbnb's long-term performance strategy, spanning product performance, infrastructure efficiency, and business objectives for scale and growth
• Lead the architecture and development of performance profiling and instrumentation infrastructure, covering CPU, GPU, memory, request hot paths, utilization, and deployment events, making these capabilities available to all backend teams
• Partner with infrastructure teams across compute, reliability, backend frameworks, and AI Infra to ensure the fleet operates at optimal utilization
• Connect performance outcomes to business objectives and company-wide SLOs, and guide engineering teams in keeping the stack scalable and efficient
• Evaluate emerging hardware and software technologies, engage with the external solutions ecosystem, and advise on build vs. buy decisions in areas of strategic importance
• Mentor and technically uplevel engineers across the organization through design reviews, architectural guidance, and performance best practices

About you:

• 12+ years of performance engineering experience in high-scale, high-growth production environments
• Deep understanding of how software and hardware systems interact at scale, including architectural patterns for performance-critical stacks. You know the difference between a bad algorithm and a bad cache eviction policy, and you're comfortable in the kernel, in the JVM, and in a post-mortem
• Strong familiarity with public cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Docker, Kubernetes)
• Experience with profiling and instrumentation tooling across CPU, GPU, memory, and distributed request tracing
• Demonstrated ability to define performance objectives and drive delivery against company-wide SLOs across multiple organizations. 
• You know how to move organizations, not just codebases: you've influenced teams that don't report to you, made the case for long-term investments over short-term fixes, and mentored engineers who went on to do exceptional work
• Strong communication and influence skills; comfortable driving technical direction with senior engineering and product leadership

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes expanding into a highly fragmented, travel-adjacent services market to address key guest needs for convenience and make travel more memorable. With this focus on business strategy and expansion, the team is leading the way for Airbnb’s continued growth.

The Difference You Will Make:

As a Sr. Programs & Business Operations Lead, you will play a pivotal role in driving the global expansion of Airbnb’s Services business, with a focus on emerging service categories. You will co-develop and execute strategies that take new travel-adjacent categories from concept to launch and scale. By partnering across cross-functional teams and leveraging deep analytical rigor with operational excellence, you will build the programs, processes, and business frameworks needed to make these new services a part of every traveler’s journey.

A Typical Day:

• Strategic Planning & Program Execution: Develop and implement end-to-end program plans for the launch and scaling of new service categories. Drive go-to-market planning and execution across geographies, ensuring operational readiness and alignment with business objectives.
• Cross-Functional Alignment & Coordination: Serve as a connective leader across Business Operations, Market Management, and Product Pods. Drive alignment among engineering, design, marketing, and legal teams toward shared targets, often without direct authority, by building strong relationships and leveraging strategic insights.
• Analytics & Performance Management: Leverage advanced analytical skills, including writing SQL queries, to independently extract insights from raw data. Build financial models, size market opportunities, and establish rigorous KPIs (e.g., revenue, conversion, quality) to inform fast, test-and-learn iterations and drive data-driven decision-making.
• Supply Strategy & Partner Operations: Evaluate and execute supply sourcing strategies for emerging categories, assessing whether to acquire supply through individual local hosts or by structuring partnerships to accelerate time-to-market and scaling.
• Operational Excellence & Process Improvement: Build the operational foundation required to scale new service categories. Identify bottlenecks in the funnel, develop contingency plans for risks, translate local market feedback into scalable requirements, and continuously improve processes and systems for efficiency.

Your Expertise:

• Experience: 12+ years of experience in business operations, program management, or strategy roles within high-growth businesses. Demonstrated ability to build and scale new businesses or programs, with a proven track record of driving cross-functional alignment. Marketplace experience, particularly within a digital company, is preferred.
• Strategic & Operational Execution: You are a builder. You possess the ability to not just draft a strategic playbook, but to operationalize the plan; standing up programs, building processes, and driving execution in complex global markets.
• Analytical & Strategic Skills: Highly analytical and data-driven. SQL proficiency is required. Ability to independently pull data, run complex analyses, distill insights, and translate them into clear, actionable business strategies and plans.
• Communication & Leadership: Exceptional communication and relationship-building skills. Demonstrated ability to influence executive leadership and drive accountability across diverse, cross-functional teams.
• Cross-Functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
• Adaptability & Innovation: Comfortable navigating ambiguity and fast-paced environments. A strategic thinker with the creativity to design novel business models, incentive structures, and operational frameworks.
• Process Improvement: Capable of developing tools and systems to enhance processes, interpreting business risks, and recommending best practices to drive operational efficiency at scale.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Global Markets & Policy Advanced Analytics team is building the data infrastructure, measurement systems, and self-service tools that will power Airbnb's international growth in 2026 and beyond. This is a greenfield opportunity to shape how global teams make nimbler decisions, moving from HQ-dependent reporting cycles to fast, local, data-driven action.

This role will partner directly with Global Markets regional teams combined with Finance and Supply to surface local insights, build scalable tooling, and drive measurable impact on core business metrics. The ideal candidate brings deep technical rigor, strong business instincts, and a bias toward proactively building things—not just analyzing them.

The Difference You Will Make:

This Advanced Analytics role will develop and lead initiatives focused on ensuring we have the right international growth strategy. They will lead measurement, build tools, and develop insights leveraging a wide range of internal and external data sources to ensure the business is making the right decisions for both strategic direction and tactical execution.

The ideal candidate is someone with a strong data and analytics background. This person is curious, engaged, positive, and detail- and solutions-oriented. The world— and thus our industry— is changing quickly so the ideal candidate will be comfortable with responding promptly and changing course as needed when priorities and reporting needs shift. 

This role will be expected to be highly collaborative, and work regularly with multiple stakeholders and cross functional partners across Regional Teams, Policy, Supply, Finance, Data Science, Operations, Engineering, and Marketing.

The right candidate will already be recognized as a leader in the data and analytics field at this level, with a proven track record of using a range of strategies and disciplines to solve complex and ambiguous measurement problems for business teams. This person will also use their considerable experience with data and insights storytelling to influence large-scale strategic programs, and  be adept at leveraging AI technologies to accelerate and raise their craft.

You must be comfortable working in a global company, delivering counsel and guidance to senior leadership across the team and organization. The successful candidate will have solid experience creating internal advocacy and influencing multiple senior audiences on hard to communicate topics.

A Typical Day: 

• Design and build self-service analytics tools and dashboards that enable country teams to monitor performance, deploy local marketing levers, and act without waiting on centralized analytics cycles
• Partner with country GMs and regional leads to translate local business questions into structured analytical frameworks and actionable insights
• Develop and maintain measurement infrastructure for local marketing programs, including campaign performance tracking, incrementality testing, and contribution to marketing mix models (MMM)
• Identify and size new growth opportunities across international markets using a combination of internal behavioral data, supply/demand signals, and external market data
• Collaborate with Product, Engineering, Marketing, and Research teams to ensure data and tooling needs are scoped into roadmaps and delivered on time
• Contribute to the build-out of new local growth levers (incentives, promotions, merchandising, affiliate programs) by providing the analytical foundation for targeting, measurement, and iteration

Your Expertise:

• 7+ years of experience in data science, analytics, or business intelligence, ideally within a marketplace, e-commerce, or global consumer technology environment
• Expert-level SQL skills; proficiency in Python or R for data manipulation, modeling, and analysis
• Industry experience applying AI technologies for business growth and workflow acceleration
• Strong experimentation background — you are fluent in A/B testing, causal inference methods, and incrementality measurement, and can design and interpret experiments independently
• Demonstrated experience building self-service data products and tools — dashboards, automated pipelines, or decision-support applications — used by non-technical business stakeholders
• Experience working in or supporting international / multi-market business contexts; comfort navigating cross-cultural data nuances and country-level analytical complexity
• Exceptional ability to translate complex analytical findings into clear, compelling narratives for senior business audiences — you can make a country GM or a VP act on what you've built
• Proven track record of operating with autonomy in fast-moving, ambiguous environments and delivering high-quality work across multiple concurrent priorities
• Collaborative, low-ego working style with a strong orientation toward enabling the people around you — you measure success by the decisions your work influences, not the analyses you produce
• Familiarity with modern data stack tooling (e.g., dbt, Airflow, Tableau, Looker, or equivalent) and comfort working closely with Data Engineering partners to productionize analytical work

Preferred Experience:

• Experience with supply/demand modeling or geo-based analytics in a marketplace setting
• Exposure to growth marketing analytics (SEM, paid social, performance channels) 
• Awareness of emerging AI/LLM-driven discovery and search trends and their implications for organic traffic and demand generation strategy
• Familiarity with marketing analytics and measurement methodologies, including marketing mix modeling (MMM), attribution, and campaign performance frameworks

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The community you will join:

As a Staff Experience Designer, you will partner with supporting disciplines such as writers, researchers, product specialists and engineers to build beautiful, usable, forward-looking products that empower people. Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning both the online and offline experiences we create for our community.

The difference you will make: 

This Staff Experience Designer will be focused on innovation, both near-term and long-term.  The focus of this team will be on new product areas, launches, strategic initiatives and partnerships and creative vision. You will oversee multiple initiatives from insight to strategy, to launch across all platforms and devices that advances our mission of connection and belonging. As a design thought leader across multiple product areas, you hold high design standards and accountability for the work. The Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design. 

A typical day: 

• Support and shape the evolution of the Airbnb platform from a design perspective; ensure consistency with, and contribute to, our brand architecture and product architecture. 
• Partner with Product Managers, Engineers, Data Scientist, Researchers and Writers to define problems & goals, map user flows, prototype interactions, and launch new products and services.
• Influence leadership decision making through a clear point of view and define and solve highly complex problems autonomously. 
• Provide indirect leadership and mentorship for a team of designers through the end-to-end interaction and visual design of products and services for a global audience.
• Anticipate business challenges and independently create product solutions. Indirectly lead the work of a team of talented designers, writers, program managers, researchers, product managers and engineers as the defacto creative director of innovative projects
• Build strong relationships with leaders inside and outside of core product teams; strong communication and executive stakeholder management skills.
• Have a keen understanding of the technological, business and user opportunities and constraints. 
• Scopes project work (in partnership with PMs and engineers) and helps define the design process and timeline.

Your expertise: 

• Bachelor's degree or equivalent combination of education and progressive experience
• Designer/Design Leader with 10+ years of experience. 
• Excellent visual and interaction skills and craft.
• Defines the design direction and process and can lead others through it.
• Can accurately scope their work as well as their teammate's.
• Can effortlessly motivate and drive small to medium teams to transform a product.
• Demonstrated ability to help a team navigate ambiguity, set vision, and set strategy for global products.
• Systems-thinker with the ability to think beyond the pixels and design for offline experiences.
• Experience with making complex information, tools, and services easily digestible for your audience.
• Strong storytelling, presentation, communication and stakeholder management skills.
• Experience designing platforms and systems.
• Experience managing and collaborating with research and writing  disciplines.
• 0 to 1 experience or experience redesigning major elements of product, experience or service design.

The Community You Will Join: 

• Reporting directly to the Manager, Tools and Process Improvement, this candidate will drive improvements in the global process for fraud and safety agents day to day workflows 

The Difference You Will Make:

• Be a champion of data-driven decision-making approach and culture to drive continuous performance improvement
• Support Tools and Technical system and design changes across all the operational lines, implementing workflow and business process changes building logical process design diagrams and implementing the process design utilizing engineering tools & processes. 
• Be the Subject Matter Expert on Technical Tools and Processes for Ops across all Fraud and Safety domains staying informed about industry trends, emerging technologies and competitive landscape
• Enable the business by connecting the dots between system architecture, implementation, and business workflow enablement 

A Typical Day: 

• The successful candidate will be an experienced Technology professional with: Ability to decompose any tool into a logical system design and process interaction diagram
• Lead business requirements from Ops on technology and tools requirements to cross functional teams in product and engineering, facilitate discussion and influence system design, architecture and prioritization
• Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation by understanding the technical and data systems to increase scalability & reliability
• Manage cross-functional projects to ensure initiative goals deliveries are on budget and on schedule 
• Champion continuous improvement philosophy utilizing Lean and Agile methodology

Your Expertise:

• Bachelor Degree in Engineering, or Science preferred
• 6 years of experience in front office or back office operations related field with minimum 2 years experience in software development improvement in evaluating, implementing and managing tools and technologies
• A strong team player with high Initiative and demonstrated project management skills
• Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools
• Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
• Proven organizational and leadership skills to motivate and influence others positively to drive for results 
• Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization
• Be able to manage multiple task simultaneously with minimal direction
• Proactive and autonomous
• Excellent verbal and written communication skills
• Experience implementing system designs conforming to multi-year product or technology strategy
• Experience as solutions architect or equivalent experience driving end to end business enablement

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

Airbnb is built on trust. The Information Security team plays a critical role in maintaining and building our community’s trust in our platform that enables millions of users to explore the world and belong anywhere. As a critical horizontal function within Airbnb, Information Security spans the scope of the company and organizations that make it up to secure Airbnb.

The Difference You Will Make:

The Senior Program Manager for Information Security will lead operational initiatives, planning, and efficiency improvements within Airbnb’s Information Security (InfoSec) organization. This role collaborates with senior leaders across InfoSec and the company to scale and enhance security business operations in support of business growth.

A Typical Day: 

• Strategic Planning: Facilitate biannual planning cycles, including goal setting, cross-functional alignment, resource allocation, and budget management. Develop and adapt frameworks to prioritize and allocate capacity across teams.
• OKR Performance Measurement: Establish and track Objective Key Results (OKRs) to measure the effectiveness of strategic initiatives and operational processes.
• Project Execution: Drive the execution of major organizational projects, ensuring timely delivery and achievement of outcomes.
• Operational Optimization: Streamline workflows to improve efficiency, productivity, and scalability within InfoSec. Use automation, process improvements, and self-service tools, and lead change management and adoption efforts.
• Communication: Prepare company-wide InfoSec communications, including reports and emails etc for engineering audiences.
• Budget Management: Partner with organizational leaders on budgeting, headcount planning, and resource allocation.
• Data-Driven Insights: Provide actionable insights to support decision-making and assess the effectiveness of executive operations.
• Best Practices: Develop and implement best practices for project management, data analysis, and reporting.

Your Expertise:

• Bachelor’s degree in Engineering, Business, or a related field; 
• 5+ years of proven experience in strategy, operations, or program management within a technology or engineering organization.
• Strong analytical and problem-solving skills, with the ability to quickly assess situations, identify root causes, and develop effective solutions.
• Demonstrated excellence in communication and presentation, with the ability to influence stakeholders at all levels.
• Demonstrated experience leading and influencing complex, cross-functional programs and projects from conception to completion.
• Experience collaborating with security/software engineers to identify risks, think strategically, and translate high-level requirements into tactical plans.
• Preferred Qualifications:
  • Experience with data analytics and visualization tools.
  • (Bonus) Background in Security organizations, with an understanding of security concepts and a broad range of risks and controls.
  • (Bonus) Familiarity with AI-enabled workflows (automation, summarization/synthesis, risk identification)

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.