Systems Engineer

Airbnb | India

Airbnb has built a global platform that connects travellers and hosts across 34,000 cities, offering more than two million listings worldwide. We run mission-critical enterprise systems that operate around the clock across all time zones. These systems are essential to enabling our teams to work efficiently and productively. As our Business Technology organization continues to expand, we are seeking highly motivated individuals who thrive in a fast-paced, high-performing team environment.

The Systems Engineer role focuses on designing, building, and maintaining Finance integrations and reports on oracle. The role is part of a team that builds and maintains the enterprise platform powering Airbnb's business operations; spanning finance, procurement, analytics, and internal tooling. While Oracle/Finance integrations are a core area, you'll also contribute to AI-assisted automation, and cross-functional systems that serve teams across the company.

Role & Responsibilities:

• Design, build and manage integrations and micro services in Python.
• Design and build AI-assisted automations and MCP integrations to extend internal platform capabilities.
• Document the Designs and Runbooks and Participate in the full Software Development Life Cycle (SDLC).
• Share knowledge with other members in the team.
• Support the Application infrastructure including OCI and more.
• Understanding the requirements for different Oracle modules and coming up with solutions to review with the team and present to stakeholders.

Requirements:

• Bachelors in Computer Science or Engineering
• 5+ years experience in  Python programming language.
• Experience in securing data; understands PGP, SSH, OAuth, HTTPS, SFTP
• Experience in building and supporting multiple integrations
• Hands-on experience with MCP (Model Context Protocol) and AI agent integrations.
• Strong understanding of AI integration architecture and intelligent automation.
• Full life cycle implementation experience from requirements gathering/analysis to Go-Live and Post production support.
• Expert in GitHub and CI/CD.
• Experience with Relational and NoSQL databases including ability to write, review and suggest PL/SQL code optimization.
• Experience in publishing and consuming web services, and their governance and administration.
• Nice to have exposure in automations and end-to-end integrations using Oracle BIP ,Object storage and IAM/IDCS.
• Financial domain knowledge is an added advantage.
• Eager to take responsibility, accountability and ownership of systems and processes
• Enthusiastic about expanding AI capabilities while working with the team’s tools and platforms.
• Possesses strong verbal and written communication skills.

The Community You Will Join:

• Viaduct is a unified data access layer connecting most of Airbnb’s online data. More than 70% of Airbnb’s API traffic flows through the Viaduct platform. 
• Residing at the center of Airbnb’s tech stack between the user-facing products and backend infrastructure, Viaduct provides a global schema & query system through a GraphQL interface. 
• Our team mission: “Empower app developers at Airbnb by delivering a seamless and efficient developer experience. We strive to maximize productivity and spark creativity through simplified APIs, improved performance, and the cultivation of tenant team autonomy.”
• The Viaduct team is a very tenured and experienced team, setting the best practices and next-gen architecture for Airbnb.
• We work closely with infrastructure teams (Build Infra, Service Platform, CI/CD, Reliability, Observability, Developer Experience to name a few) as well as product engineers.
• We treat our platform as a product and follow the principles of good Platform Engineering

The Difference You Will Make:

• Viaduct has been running in production for over six years and the team has gained a lot of experience in operating a GraphQL platform at scale. These insights informed the major rewrite - called Viaduct Modern - which we’re in the process of launching and continue to evolve. You will join the effort to create the best developer experience of hundreds of engineers at Airbnb using our revolutionary GraphQL platform. 
• Viaduct has been released as an Open Source project. Your contributions to the Viaduct platform will not only serve Airbnb-internal developers, but also any member of the Open Source community who chooses to adopt Viaduct.

A Typical Day: 

• Code in a high-impact, deep-complexity domain. We value a deep-work culture and ensure you have protected focus time to solve hard problems.
• Share knowledge and learn from your teammates through collaboration and pairing.
• You will navigate ambiguity, taking abstract requirements and refining them into concrete technical roadmaps to improve platform reliability and capabilities.
• Partner with our customers - the Viaduct tenant teams -  to support their mission to ship an industry-leading user experience.
• Contribute to the planning process that informs the strategy and roadmap for the Viaduct platform.
• We value sustainable engineering practices. We share on-call responsibilities across a large team and prioritize long-term reliability fixes to minimize off-hours pages.

Your Expertise:

• 6+ years of experience in a relevant role - ideally in a team that owned a developer platform
• Proficiency and interest working cross-team with both product and infrastructure engineers
• Experience operating critical online backend services
• Comfort shipping high visibility, complex coding projects
• Strong preference: expertise with GraphQL, Kotlin, AI-enabled development flows

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience. 

The Difference You Will Make:

As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence. Ops owns triage and resolution, proactive monitoring across networks, systems, applications, and cloud services via a homegrown observability platform, and drives process excellence through automation and shift-left programs. You will set the technical bar, model operational excellence, and ensure high-quality, reliable service.

• Your scope includes leading projects across multiple products and platforms, delivering world-class outcomes that create customer and community value while balancing near- and long-term needs.
• You will own the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline Operations. You’ll drive execution by setting priorities, building accountability, and collaborating effectively across teams. You will partner with BizTech engineering teams to improve service efficiency and security, and lead 1–3 year operations architecture planning to connect production systems and improve compatibility and stability.
• You will identify and eliminate recurring issues through scalable automation, improving operational performance and productivity. You’ll also lead the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably.
• You will be accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implemented.

A Typical Day: 

• You’ll lead technical strategy and discussions, partnering with Operations peers and cross-functional BizTech teams to build AIOps and automation solutions.
• You’ll stay on top of tasks, engagements, and team interactions—active collaboration is key to success.
• You’ll work in sprints, delivering project work across coding, testing, design, documentation, and operational readiness reviews.
• You’ll dedicate part of each day to core Operations work, triaging tickets, spotting patterns, and driving scalable fixes that improve efficiency.
• You’ll participate in an on-call rotation, leading high-severity incident response as both incident commander and operations engineer.

Your Expertise:

• 15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure.
• Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD.
• Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation.
• Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations.
• Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needs.
• Proficient in Python or Go.
• Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS).

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.