For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

1. LIGHTING DIRECTOR

A Brief Overview

The Lighting Director will assist in all areas of lighting and visual production for venue events. The Lighting Director will serve as the main point of contact for shows, communicating with staff, vendors, security and artist management. Additionally, the position is responsible for coordinating and advancing production needs and requirements for all shows, and oversees all stage and technical needs including lighting, A/V, equipment and venue maintenance.

What you will do

• Responsible for set up, operation and maintenance of venue lighting system.
• Operate lights during shows configuring color and tone to ensure artist’s vision and mood are achieved.
• Serve as back-up for PA system and audio techs.
• Responsible for set up, operation and maintenance of house lighting system.
• Venue maintenance including lighting, stage and equipment.
• Responsible for set up and break down of equipment on stage.

Education Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred) (Bachelor of Arts/Sciences Degree Preferred)

Experience Qualifications

• 4-6 years Related work experience

Skills and Abilities

• Ability to operate light and plan for live production events
• Working knowledge of stand tools and equipment of the trade
• Ability to maintain effective working relationships
• Strong listening and verbal communication skills
• Computer literate and proficient in MS Office Professional Suite (Outlook, Excel, Word)
• Able to work various hours: nights, weekends, and holidays as required
• Experience with music industry preferred
• Proficient in programming the MA Grandma 2 Light lighting console

Qualifications 

• High School Diploma or its equivalency (BA/BS Degree Preferred) (Bachelor of Arts/Sciences Degree Preferred)
• 4-6 years Related work experience
• Ability to operate light and plan for live production events
• Working knowledge of stand tools and equipment of the trade
• Ability to maintain effective working relationships
• Strong listening and verbal communication skills
• Computer literate and proficient in MS Office Professional Suite (Outlook, Excel, Word)
• Able to work various hours: nights, weekends, and holidays as required
• Experience with music industry preferred
• Proficient in programming the MA Grandma 2 Light lighting console

2. STAGEHAND

SUMMARY

The Stagehand is responsible for performing all setup before, during, and after events which includes, but is not limited to, assembling and disassembling production equipment on stage. In addition, the Stagehand will work closely with and assist carpenters with scenery build, installation, video, sound, and light production. 

PRIMARY RESPONSIBILITIES

• Responsible for assembling and setting up at the beginning of the scene (i.e., props, microphones, musical instruments, scenery, etc.), disassembling and removing equipment at the end of the scene in addition to cleaning up the stage and backstage area after performances.
• Load and unload equipment from trucks and set up equipment according to stage design while ensuring safety requirements are met.
• Assist carpenters with scenery build and installation of stage maintenance, construct and paint set pieces, move, and rearrange furniture.
• Work closely with electricians and lighting assistants with maintenance of video, sound, and light production.
• Ensure operations of systems are functioning properly.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience.
• Previous experience with manual labor preferred.
• Must be able to take direction and execute instructions accurately.
• Ability to work in a fast-paced environment.
• Ability to lift, push, and pull up to 50 pounds.

Pay Scale: $17.68 - $23.92/hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Access Control position will maintain the safety of all employees, guests and clients at Deluxx Fluxx events within Webster Hall through constant patrol, observation and documentation. This position will be first point of contact for all security related issues and will control the diffusion of incidents at the event. The Security Officer will also assist with customer service requests.

Essential Functions

• Monitor assigned area of venue on foot. Observe, report, and control ongoing activity keeping track of unusual occurrences.  Assist with the ejection or control of unruly, disruptive, intoxicated guests. 
• Monitor entry and access point for the venue.  Ensure all guests and employees have appropriate access to be in each specific area. 
• Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury. 
• Respond immediately to fire control center to locate, acknowledge and silence alarm.  Check signal area, report and reset alarm.  Enact fire safety/evacuations when necessary. 
• Respond, observe and document all medical situations and request EMT/medical personnel.  Assist with minor first aid situations.  Coordinate transportation for friends and family of afflicted when necessary. 
• Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical. 
• Screen and confirm all employees, vendors, delivery personnel, guests and artists entering venue to ensure appropriate access.  Review and verity documentation to ensure validity. 
• Log all activity, movement and repairs in appropriate log ensuring all incidents are accurately documented.   

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency  
• 1 – 2 years of related work experience 
• Strong interpersonal, verbal and written communication skills. 
• Expert organizational, leadership and time management skills.   
• Ability to qualify and be issued a security officer license. 
• Ability to obtain and maintain a Guard Card 
• CPR and AED certification  
• Knowledge of rules and regulations with good understanding of right and wrong 
• Must be able to stand for long periods of time  
• Must be able to work long hours including nights, weekends and some holidays 
• Knowledge of music industry and live events preferred 

Payscale: $36.05

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed. 

Essential Functions:

• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Pay Scale: $20.35

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES STAFF

• Box Office Attendant
• Guest Services Staff 
• Guest Services Supervisor 
• VIP Coordinator
  
  

1. BOX OFFICE ATTENDANT

SUMMARY

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

PRIMARY RESPONSIBILITIES

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends
  
  
  

2. GUEST SERVICES STAFF

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
•  A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
  
  
  

3. GUEST SERVICES SUPERVISOR

SUMMARY

The Guest Services Supervisor will ensure a superior level of guest service is provided to all guests. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The Supervisor Guest Services will also communicate within the department and other departments related to ticketing, VIP guests, safety hazards, etc.

PRIMARY RESPONSIBILITIES

• Monitor and report all policies and procedures violations. Respond to guest behavior issues. Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to Manager Operations.
• Communicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards and any issues that may occur during scheduled shows and performances.
• Responsible for staff check in to ensure clocking in/out, breaks are taken, and ensure proper coverage of staff in appropriate work areas during shows and performances while staff is on break.
• Oversee designated VIP areas and help liaison between staff and appropriate departments if needed. Ensure designated VIP areas are set up, clean, and ready for patron entry and assist with breakdown after event.
• Seat guests and assist ADA patrons while complying with facility/event ADA requirements.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
• A minimum of 3-5 years of related work experience.
• Ability to effectively supervise, motivate, and lead a productive team.
• Proficient in Microsoft Office and ability to learn required business systems (Word, Excel, Outlook, and PowerPoint)
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work in a fast-paced environment.
• Available to work nights, weekends, and holidays.
  
  

4. VIP COORDINATOR

SUMMARY

The VIP Coordinator will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services.

PRIMARY RESPONSIBILITIES

• Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely
  manner. Build and maintain relationships with VIP clients to maintain long term business and drive sales.
• Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA
  requirements.
• Execute delivery and placement of arrival amenities. Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.
• Maintain professionalism, cleanliness, and standards of all VIP areas.
• May assist with general office duties.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 2-3 years of related work experience.
• Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
• Exceptional organizational skills and attention to detail.
• Strong interpersonal, verbal and written communication skills.
• Positive attitude with superior customer service skills.
• Ability to work in a fast-paced environment.
• Must be able to work evenings, weekends, and holidays as needed.

Pay Scale: $16.07 - $23.57

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Forest Hills Stadium is located centrally in Forest Hills, within the borough of Queens, NY, a short distance from frequent service by several rail lines. During its first heydey in the 1960s and 70s, the stadium hosted The Beatles, The Rolling Stones, Bob Dylan, Barbra Streisand, and Simon and Garfunkel. Today, icons such as Paul Simon, Alabama Shakes, and Mumford & Sons are back onstage. The stadium operators are proud of their long term vision to bring Forest Hills Stadium to its rightful position in the upper echelon of New York and American musical experience.

PRODUCTION ASSISTANT

Position Summary:

This position is responsible for executing various operational elements around the venue. Production Assistant responsibilities include activation set up, operating points of sale, and assisting guests when issues/problems arise.

Essential Functions:

• Performs Front-of-House Operations including signage deployment, site fixture placement, activation setup, etc.
• Staffing Guest Services, Cash to Card Kiosk & Venue Bag Check
• Assist guests with directional and informational inquiries by demonstrating strong knowledge of thefacility, seating, and event(s).
• Facilitate VIP Parking and entry
• Assist Other Departments as Needed (Artist Hospitality, VIP Programs, Merchandise, Ushers, etc.)
• Assist with administrative duties including signage creation, inventory and credentials.
• Perform other various duties as required or requested by supervisor to fulfill show needs

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Strong problem-solving skills
• Customer service orientation
• Willingness to learn and adapt
• Team oriented and willingness to assist others
• Must be able to take direction and execute instruction accurately
• Excellent communication and interpersonal skills
• Previous live music production experience is a plus
• Must be able and willing to work evenings, weekends and holidays on a Part-Time basis
• Must be able to commit to a minimum of (15) events throughout the season (approx. 25-30 shows from May to Oct)

Pay Scale: $21.22

OPERATIONS COORDINATOR

Position Summary:

The Production Assistant Manager is responsible for managing the Production Assistant team in executing various operational tasks to ensure that the venue is show ready and remains operating smoothly through the conclusion of the evening.

Essential Functions:

• Assist supervisor in management of Production Assistant team.
• Address escalated guest complaints and/or concerns.
• Communicate within the department and with other departments regarding issues including but not limited to ticketing, ADA requests, guest behavior, guest injuries/illness, broken equipment, safety hazards, VIP guests, etc.
• Assist Other Departments as Needed (Artist Hospitality, VIP Programs, Merchandise, Ushers, etc.)
• Assist with administrative duties including prepping show day materials and taking inventory.
• Perform Front-of-House Operations including signage deployment, site fixture placement, activation setup, etc.
• Perform other various duties as required or requested from supervisor to fulfill show needs.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 2-3 years of related work experience
• Strong problem-solving skills
• Customer service orientation
• Willingness to learn and adapt
• Team oriented and willingness to assist others
• Must be able to take direction and execute instructions accurately
• Excellent communication and interpersonal skills
• Previous live music production experience required
• Must be able and willing to work evenings, weekends and holidays on a Part-Time basis
• Must be able to commit to a minimum of (25) events throughout the season (approx. 25-30 shows from May to Oct)

Pay Scale: $28.50

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

PRODUCTION OFFICE ASSOCIATE

Position Summary:

This position is responsible for providing information and assistance to all on-site crews, office organization and maintenance, and tracking credentials & equipment. Daytime Production Office Associate & Overnight Production Office Associate positions open.

Essential Functions:

• Responsible for general administrative support activities including preparing and printing documents, maintaining key logs, credential prep and distribution, signage creation, recording relevant on-site events, and organizing electronic and hard files.
• Greet all office visitors and address their needs.
• Manage check in and check out process daily for hired staff and finalize staffing paperwork.
• Troubleshoot timekeeping software, onboarding, and payroll issues as needed.
• Responsible for set up and breakdown of production office and maintain and track inventory.
• Prepare and distribute radios, credentials, and additional supplies and alert supervisor of office inventory needs.
• Create incident reports and assist with First Aid when appropriate.
• Monitor all crews working onsite during the overnight hours and coordinate with venue partners for site access. Troubleshoot issues and monitor completion of tasks.
• Secure the site once all crews have finished for the evening and prepare for new crews to arrive the following morning.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 1-2 years of related work experience in a production environment.
• A self starter who is both reliable and punctual.
• Strong interpersonal and communication skills, ability to multi-task and prioritize workload.
• Must be able to work flexible and lengthy hours including nights, weekends, and holidays.
• Overnight Production Office Associate required to work overnight hours.
• Must be able to commit to a minimum of (30) events throughout the season, as well as additional shifts on non-event days.

Pay Scale: $24.93

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES STAFF - Under the K Bridge

ID CHECKER/TICKET SCANNER

The ID Checker/Ticket Scanner is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Scanner is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.  

Essential Functions:

• Check IDs of individuals attending the event.
• Organize and distribute 21+ and VIP wristbands.
• Be familiar with state and federal laws surrounding valid forms of ID for entry and alcohol purchases.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to ID Supervisor or Event Manager. 
• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  
• Communicate in a professional manner with other building staff, guests, and supervisors on important information. 
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 1 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Possess strong interpersonal and communication skills  
• Sound judgement; able to make sound decisions 
• Available to work evenings, weekends, and holidays 

Pay Scale: $19.31

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

GUEST SERVICES AMBASSADOR

The Ambassador will oversee designated areas of the event to ensure operational needs are covered and welcoming for guests to provide information and assistance by responding appropriately to keep guests safe. This position will serve as a physical presence throughout the event by escorting guests who need assistance and dispatching to medical and security for those in need. The Ambassador will work near Rideshare and Plaza areas to help direct guests to the appropriate entrance while also reiterating the event’s Good Neighbor Policy by encouraging guests to remain quiet and respectful of nearby residences.

Essential Functions:

• Oversee designated areas of the event to ensure operational needs are covered and welcoming for guests.              
• Provide information to guests as requested. Escort guests who need assistance to designated areas of the event. 
• Serve as a physical presence by helping exemplify values of equity safety and inclusion by deploying with ambassadors per protocol.     
• Prepare to escalate situations for patrons and dispatch to medical and security for any patron in need      

Required Qualifications:

• High School Diploma or its equivalency
• 2-4 years Experience working in a fast-paced environment with ability to work under pressure, multi-task and recognize problems and solutions.
• Ability to work long, irregular hours for an extended period of time as dictated by events and schedule including nights, weekends and holidays.
• Demonstrated competency in non-judgmental and compassionate care service.
• Excellent interpersonal, verbal, written communication skills.
• Maintain professional appearance and etiquette with patrons and staff including radio communication with Dispatch and other departments.
• Ability to work as part of a team and follow protocols/directives.
• Ability to remain calm and focused in challenging environments and work with diverse individuals.

Pay Scale: $19.31

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed. 

Essential Functions:

• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Pay Scale: $18.39/hour

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Head Coat Check Attendant will act as the primary provider of coat check services to venue guests. The incumbent will be responsible for taking patrons' coats and/or other belongings, hanging or storing them neatly, maintaining organization in the coat room, and provide general customer service in an expert, professional and friendly manner.

Essential Functions

• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Efficiently and accurately collecting payment for coat check services. This includes cash handling, reconciling cash transactions at the end of each shift, and verifying the accuracy of collected amounts against records.
• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 0-1 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Possess strong interpersonal and communication skills  
• Sound judgement; able to make sound decisions 
• Available to work evenings, weekends, and holidays 

Payscale: $22.50

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.  

PRIMARY RESPONSIBILITIES

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. 
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. 
• Display a calm and attentive demeanor when rectifying issues with guests. 
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
• Control access points to prevent unauthorized entries. 
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. 

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 0-1 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Possess strong interpersonal and communication skills  
• Sound judgement; able to make sound decisions 
• Available to work evenings, weekends, and holidays 

Pay Scale: $18.75

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY
The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.  

PRIMARY RESPONSIBILITIES

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. 
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. 
• Display a calm and attentive demeanor when rectifying issues with guests. 
• Check COVID-19 vaccination cards and IDs of individuals attending the event.
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
• Control access points to prevent unauthorized entries. 
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. 

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 0-1 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Possess strong interpersonal and communication skills  
• Sound judgement; able to make sound decisions 
• Available to work evenings, weekends, and holidays
   

Pay Scale: $16.07 - $17.14/hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:

• AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
• AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
• AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
• AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

SECURITY STAFF

• SECURITY OFFICER
• SECURITY SUPERVISOR
• SECURITY MANAGER
• FIRE SAFETY OFFICER
  
  

1. SECURITY OFFICER

SUMMARY

The Security Officer will maintain the safety of all employees, guests and clients at shows, events, festivals, tours, one-offs and venues through constant patrol, observation and documentation.  This position will be first point of contact for all security related issues and will control the diffusion of incidents at the event. The Security Officer will also assist with customer service requests. 

PRIMARY RESPONSIBILITIES

• Monitor assigned area of venue on foot.  Observe, report, and control ongoing activity keeping track of unusual occurrences.  Assist with the ejection or control of unruly, disruptive, intoxicated guests. 
• Monitor entry and access point for the venue.  Ensure all guests and employees have appropriate access to be in each specific area. 
• Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury. 
• Respond immediately to fire control center to locate, acknowledge and silence alarm.  Check signal area, report and reset alarm.  Enact fire safety/evacuations when necessary. 
• Respond, observe and document all medical situations and request EMT/medical personnel.  Assist with minor first aid situations.  Coordinate transportation for friends and family of afflicted when necessary. 
• Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical. 
• Screen and confirm all employees, vendors, delivery personnel, guests and artists entering venue to ensure appropriate access.  Review and verity documentation to ensure validity. 
• Log all activity, movement and repairs in appropriate log ensuring all incidents are accurately documented.   

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• 1 – 2 years of related work experience 
• Strong interpersonal, verbal and written communication skills. 
• Expert organizational, leadership and time management skills.   
• Ability to qualify and be issued a security officer license. 
• Ability to obtain and maintain a Guard Card 
• CPR and AED certification  
• Knowledge of rules and regulations with good understanding of right and wrong 
• Must be able to stand for long periods of time  
• Must be able to work long hours including nights, weekends and some holidays 
• Knowledge of music industry and live events preferred 

2. SECURITY SUPERVISOR

SUMMARY

The Security Supervisor will protect the safety and security of AEG Presents’ guests, employees, clients and assets.  This position will monitor and record activity made on the venue security cameras and by guests, employees, and clients at the event. The Security Supervisor will ensure that any potential threat is diffused and that safety is maintained for all parties at the event.

PRIMARY RESPONSIBILITIES

• Monitor and record activity on venue security cameras. 
• Ensure that all cameras are working properly and unobstructed. 
• Monitor guests, visitors and workers to anticipate any potential threat to AEG Presents property, employees, guests or clients. 
• Maintain Daily Activity Log with information reported by security team members. 
• Record equipment repairs, guest incidents and near miss situations.  
• Actively patrol building to ensure venue doors are secured and there aren’t any pressing security issues.
• Prepare and maintain daily log sheets for team radios and key cards for team.   
• Prepare non-show deployment. 
• Obtain pertinent information from previous shift to anticipate needs of current shift. 
• Maintain fire control system to ensure system is in proper working order. 
• Activate system during shows/events and inactive when venue is dark.   
• Monitor housekeeping activity, unlock and open doors, and provide escorts for housekeeping when necessary. 
• Issue daily credentials for employees, workers and visitors when necessary. 
• Maintain visitors log, ensuring guests sign in and out.   
• May be responsible for assisting with group tours, delivery check in and delivery logged.    
• Oversee and manage staff including, hiring, scheduling, timecard management and terminations.  

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)   
• 3- 5 years of related work experience 
• Law enforcement or security experience 
• Strong interpersonal, verbal and written communication skills 
• Expert organizational, leadership and time management skills  
• Must be able to stand for long periods of time 
• Must be able to work long hours including nights, weekends and some holidays 
• Ability to qualify and be issued a security officer license 
• Knowledgeable of OSHA/ADA laws and regulations
• Management experience 

3. SECURITY MANAGER

SUMMARY

The Manager Security will ensure the safety of all persons at the event at any given time.  This individual will also provide proper staff training on a variety of different hazards or situations that can occur during any event.  They will be in charge of recruiting, scheduling, overseeing and evaluating staff and making sure they are up to date on policies and procedures.  They will also oversee the maintenance of records, make sure all credentials are up to date and work with other agencies to set up training.   

PRIMARY RESPONSIBILITIES

• Interact with all departments to make sure everyone is aware of all safety/security protocols.    
• Train new and current employees on risk management policies and procedures for festivals, shows, venues and one-offs. 
• Responsible for various types of onsite incidents. 
• Manage incidents according to proper policies and procedures, create incident reports and file accordingly. (e.g., medical emergencies and disruptive guests).
• Maintain proper degrees of credentialing throughout the festivals, shows, venues and one-offs.   
• Implementing ABI for security staffing, creating deployments for security companies, managing the ABI security audit team, perform security audits at events with significant deployments, supervising team and assisting with security planning at festivals, shows, venues and one-offs. 
• Oversee and manage staff including, hiring, scheduling, timecard management and terminations.  

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)  
• 5 years of related work experience 
• Law enforcement or security experience 
• Exceptional computer skills with proficiency in Microsoft Excel and Adobe software 
• Strong interpersonal, verbal and written communication skills 
• Expert organizational, leadership and time management skills 
• Knowledgeable of OSHA/ADA laws and regulations 
• Strong management or leadership background 
• Ability to qualify and be issued a security officer license 
• Demonstrated success in team building 
• Management experience 
• Understanding of Guard Cards 

4. FIRE SAFETY OFFICER

SUMMARY

The Fire Safety Officer will be responsible for facilitating compliance and helping minimize hazardous situations. Additionally, this position will conduct regular inspections to ensure safety procedures are taken. 

PRIMARY RESPONSIBILITIES

• Monitor the fire panel during events in case issues arise and ensure the panel is reset after all events. 
• Oversee installations, maintenance, etc. Conduct regular inspections and be on-site for all events to ensure safe housekeeping are undertaken.  
• Develop health and safety procedures for evacuation in case of fire and make an announcement over the PA on instructions on how to evacuate building. 
• Report incidents involving fire system, alarm trigger, and any maintenance required to General Manager. 

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 3-5 years of related work experience. 
• Certificate S98 or S95 required. 
• Proven experience as a Safety Officer. 
• Knowledge of OSHA/ADA laws and regulations.  
• Proficient in Microsoft Office Suite (Outlook, Word, and Excel) 
• Exceptional organizational skills and attention to detail. 
• Strong communication and interpersonal skills. 
• Ability to work in a fast-paced environment. 

Pay Scale: $18.21 - $25.71/hour 

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

The Security Officer will maintain the safety of all employees, guests and clients at shows, events, festivals, tours, one-offs and venues through constant patrol, observation and documentation.  This position will be first point of contact for all security related issues and will control the diffusion of incidents at the event. The Security Officer will also assist with customer service requests. 

PRIMARY RESPONSIBILITIES

• Monitor assigned area of venue on foot.  Observe, report, and control ongoing activity keeping track of unusual occurrences.  Assist with the ejection or control of unruly, disruptive, intoxicated guests. 
• Monitor entry and access point for the venue.  Ensure all guests and employees have appropriate access to be in each specific area. 
• Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury. 
• Respond immediately to fire control center to locate, acknowledge and silence alarm.  Check signal area, report and reset alarm.  Enact fire safety/evacuations when necessary. 
• Respond, observe and document all medical situations and request EMT/medical personnel.  Assist with minor first aid situations.  Coordinate transportation for friends and family of afflicted when necessary. 
• Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical. 
• Screen and confirm all employees, vendors, delivery personnel, guests and artists entering venue to ensure appropriate access.  Review and verity documentation to ensure validity. 
• Log all activity, movement and repairs in appropriate log ensuring all incidents are accurately documented.   

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• 1 – 2 years of related work experience 
• Strong interpersonal, verbal and written communication skills. 
• Expert organizational, leadership and time management skills.   
• Ability to qualify and be issued a security officer license. 
• Ability to obtain and maintain a Guard Card 
• CPR and AED certification  
• Knowledge of rules and regulations with good understanding of right and wrong 
• Must be able to stand for long periods of time  
• Must be able to work long hours including nights, weekends and some holidays 
• Knowledge of music industry and live events preferred 

Pay Scale: $15.08 - $22.88/hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

The Security Officer will maintain the safety of all employees, guests and clients at shows, events, festivals, tours, one-offs and venues through constant patrol, observation and documentation.  This position will be first point of contact for all security related issues and will control the diffusion of incidents at the event. The Security Officer will also assist with customer service requests. 

PRIMARY RESPONSIBILITIES

• Monitor assigned area of venue on foot.  Observe, report, and control ongoing activity keeping track of unusual occurrences.  Assist with the ejection or control of unruly, disruptive, intoxicated guests. 
• Monitor entry and access point for the venue.  Ensure all guests and employees have appropriate access to be in each specific area. 
• Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury. 
• Respond immediately to fire control center to locate, acknowledge and silence alarm.  Check signal area, report and reset alarm.  Enact fire safety/evacuations when necessary. 
• Respond, observe and document all medical situations and request EMT/medical personnel.  Assist with minor first aid situations.  Coordinate transportation for friends and family of afflicted when necessary. 
• Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical. 
• Screen and confirm all employees, vendors, delivery personnel, guests and artists entering venue to ensure appropriate access.  Review and verity documentation to ensure validity. 
• Log all activity, movement and repairs in appropriate log ensuring all incidents are accurately documented.   

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• 1 – 2 years of related work experience 
• Strong interpersonal, verbal and written communication skills. 
• Expert organizational, leadership and time management skills.   
• Ability to qualify and be issued a security officer license. 
• Ability to obtain and maintain a Guard Card 
• CPR and AED certification  
• Knowledge of rules and regulations with good understanding of right and wrong 
• Must be able to stand for long periods of time  
• Must be able to work long hours including nights, weekends and some holidays 
• Knowledge of music industry and live events preferred 

Pay Scale: $18.39/hour

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

Under the supervision of the General Manager the Maintenance Specialist is responsible for ensuring the functionality of the venue prior, during, and after concerts and events. The Maintenance Specialist will perform various maintenance tasks such as painting, plumbing, electrical, heating/ air conditioning systems or construction tasks as they arise to make sure the venue is looking and functioning to its best potential. This individual will oversee daily, weekly, monthly scheduled cleaning and various assigned maintenance projects. 

Essential Functions

• Perform daily, event and regularly scheduled cleaning and maintenance projects. Responsible for the overall maintenance of the venue, including: carpet repair/cleaning, painting of interior/exterior, elevator repair, bathroom maintenance, upkeep of air-conditioning and heating, electrical and plumbing work, other repairs/maintenance as needed.
• Perform duties as directed by Manager to maintain all facility equipment in good working condition.
• Assist with inspecting systems throughout the facility to detect malfunctions and determine a solution for repair.
• Participates in developing standard procedures for maintaining the cleanliness and upkeep of venue and all associated assets.
• Assist with the purchase of work materials as needed or as directed.
• Work with Manager to schedule and supervise part time cleaners according to venue event schedule.
• May be responsible for coordinating with outside vendors on repair and maintenance work, building set props and decorations and assisting with advancement of production as needed.

Required Qualifications

• Must have immediate knowledge of electrical systems and plumbing systems – National Electrical Code a plus
• Organized with previous supervision experience
• Able to meet tight deadlines and work effectively in a high-pressure environment
• Must be able to work flexible schedule, including nights, weekends and some holidays
• Must be able to climb, crawl, bend, and stoop with or without reasonable accommodation.
• Basic computer skills preferred.

Payscale: $21.42

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Forest Hills Stadium is located centrally in Forest Hills, within the borough of Queens, NY, a short distance from frequent service by several rail lines. During its first heyday in the 1960s and 70s, the stadium hosted The Beatles, The Rolling Stones, Bob Dylan, Barbra Streisand, and Simon and Garfunkel. Today, icons such as Paul Simon, Alabama Shakes, and Mumford & Sons are back onstage. The stadium operators are proud of their long-term vision to bring Forest Hills Stadium to its rightful position in the upper echelon of New York and American musical experience.

Position Summary:

The Facility and Site Maintenance Specialist is responsible for ensuring the functionality and setup of the venue prior, during, and after every event. The facility and site crew member will work across the outdoor site to perform maintenance tasks such as painting, minor carpentry, barricade deployment and various site repairs. Additional physical labor duties will be required throughout the season to optimize venue operations and appearance.

Essential Functions:

• Perform daily, event and regularly scheduled cleaning and maintenance projects.
• Responsible for the overall maintenance of the venue, including, but not limited to; painting, pressure washing, bathroom maintenance, air-conditioning and heating upkeep, other repairs/maintenance as needed.
• Perform duties as directed by Manager to maintain equipment in good working condition.
• Work with Crew Members to setup and break down barricades, fence panels, site furniture and signage.
• Work to pick up and distribute packages and deliveries as needed across the site.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency High School Diploma or its equivalency, preferred 1-2 years of related work experience.
• Able to meet tight deadlines and work effectively in a high-pressure environment.
• Must be able to work flexible & lengthy hours including nights, weekends, and some holidays.
• Experience in overall repair/maintenance
• Ability to lift 35 lbs
• Must be able to climb, crawl, bend, and stoop with or without reasonable accommodation.
• Forklift experience a plus.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Pay Scale: $26.85-$27.88 

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Forest Hills Stadium is located centrally in Forest Hills, within the borough of Queens, NY, a short distance from frequent service by several rail lines. During its first heydey in the 1960s and 70s, the stadium hosted The Beatles, The Rolling Stones, Bob Dylan, Barbra Streisand, and Simon and Garfunkel. Today, icons such as Paul Simon, Alabama Shakes, and Mumford & Sons are back onstage. The stadium operators are proud of their long term vision to bring Forest Hills Stadium to its rightful position in the upper echelon of New York and American musical experience.

Position Summary:

The Production Runner is responsible for assisting and transporting event materials to and from the venue or event in a safe and efficient manner. The incumbent is the “go to” person for various production and artist requests to fulfill house production needs. This position is for load-in days, event days, post event days, and as needed.

Essential Functions:

• Collect, transport, and deliver equipment, supplies, and materials to and from the venue.
• Run various errands by foot, bike, vehicle, or public transportation at various distances.
• Make purchases for the show and venue as needed for event needs as directed by the production manager or supervisor.
• Assist the production office with administrative duties including making signage, drafting correspondence, and taking inventory.
• Perform other various duties as required or requested from supervisor to fulfill show needs and artist rider.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Must be able to take direction and execute instruction accurately
• Must have valid driver’s license
• Excellent communication and interpersonal skills
• May be required to drive a rented or company vehicle and must meet state requirements regarding rental vehicles
• Preferred if candidate has their own vehicle
• Previous live music production experience is a plus
• Must be able to commit to a minimum of (30) events throughout the season, as well as additional shifts on non-event days.

Pay Scale: $20.96

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.