This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Role : CDD KYC QA Specialist

Adyen is moving fast, and our Merchant Operations (MOPs) team is the engine ensuring we grow responsibly. We’ve recently centralized our Quality Assurance function into the MOPs Excellence domain, transforming it from a standard checkpoint into a strategic partner that drives quality and efficiency across the globe.

We are looking for a specialist to help us build and scale our QA frameworks. The core focus of this role is driving excellence across our CDD and KYC processes. In addition to these primary pillars, you will support quality oversight across the wider customer lifecycle as needed, including AML, Screening, Event Driven Reviews (EDR), and Terminations. You will ensure our global quality standards are executed with precision, moving beyond simple checks to become a "strategic enabler" who provides insights-driven risk mitigation.

What You Will Do

• Primary QA Execution: Perform in-depth QA reviews with a core focus on CDD/KYC processes to identify systemic weaknesses before they become risks.
• Lifecycle Support: Provide quality oversight as needed across other critical stages of the merchant risk lifecycle, including AML, Screening, Event Driven Reviews (EDR), and Terminations.
• Onboarding & Periodic Review Excellence: Maintain the highest quality standards for merchant risk assessments, from initial Underwriting to periodic and event-driven reviews.
• Guideline Creation & Transparency: Develop and maintain clear QA guidelines for analysts, ensuring that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures.
• Framework Development: Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations.
• Empower & Enable: Coach MOPs leads and analysts to take ownership of their own quality. You will provide targeted training on compliance gaps identified during QA to proactively reduce error rates.
• Reporting & Insights: Translate QA findings into actionable dashboards and reports for leadership and compliance functions, ensuring we are always audit-ready and strategically aligned. You don't just report numbers; you clearly explain the "so what" behind the data, providing decisive insights that are tailored to your audience.
• Cross-Functional Collaboration: Partner closely with 1st line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability.

Who You Are

• You bring 3+ years of experience in CDD/KYC operational, QA, or compliance control oversight roles.
• You have a deep-seated understanding of AML/CFT frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle (including EDR and Terminations).
• You possess exceptional English communication skills. You are an expert at tailoring your message to different audiences, delivering feedback that is both actionable and professional across key stakeholders.
• You possess strong data analysis skills and the ability to synthesize complex information. You are comfortable diving into data to spot trends, identify root causes, and turn raw findings into strategic recommendations.
• You have a track record of working successfully cross-functionally with diverse stakeholders to drive various initiatives and process improvements to completion.
• You don’t just "check" work—you own the outcome. You see Quality Assurance as a strategic business enabler, ensuring Adyen scales safely without sacrificing speed.
• You have an "automation-first" mindset, naturally spotting manual bottlenecks and challenging existing processes to find a better way.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The role

The Head of Merchant Risk is a pivotal global leadership position within Adyen’s Operations function. While our Second Line defines the boundaries and Product builds the tools, Merchant Risk owns the execution. You are responsible for the day-to-day management of Adyen’s counterparty exposure originating from credit risk and chargeback risk. As the chair of the Merchant Risk Committee (MRC) and a member of the Risk Committee (RC), you are the operational voice that bridges the gap between commercial ambition and financial prudence.

What you’ll do 

• Global Leadership: Lead and scale a high-performing global team across Amsterdam, Singapore and Chicago. You will ensure consistency in decision-making while accounting for regional market differences.
• Operational Risk Ownership: Oversee the daily monitoring and manual review of high-exposure merchants within the MPL (Merchant Potential Liability) and Credit Risk (Adyen Capital/Charge Cards) frameworks.
• High-Stakes Decisioning: Act as the final operational escalation point for "edge case" approvals. You will ensure your teams are prepared and ready to present formal proposals for high-risk merchant decisions to the Merchant Risk Committee (MRC).
• Strategic Influence: While Product owns the models and Second Line owns the appetite, you are the primary feedback loop. You will use operational data to influence and propose changes to Credit Models, Risk Policies, and Risk Appetite.
• Collections Strategy: Direct the global Collections function, ensuring that when risks materialize, recovery efforts are swift, professional, and effective.
• Stakeholder Navigation: Maintain a tight partnership with Product to ensure risk tools are fit-for-purpose and with Second Line Risk to ensure operational alignment with corporate governance.

Who you are

• 8+ years in an operational risk or credit leadership role within Fintech or high-volume payments.
• Experience managing global, multi-region teams is preferred but not essential.
• Deep understanding of the merchant lifecycle, bankruptcy risk, and the mechanics of lending/charge cards.
• Excellent Communication: Ability to translate complex operational risks into clear, concise proposals for executive committees.
• You don't just follow the policy—you identify when the policy is outdated and have the data-backed confidence to propose a better way forward.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Additional Information

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

CDD Risk, Onboarding Analyst

We are looking for an enthusiastic new colleague to join our Merchants operations department. You will be part of the Underwriting team in Amsterdam working closely with Sales, Account Management, Compliance, Monitoring and Product/Development.

In this role you will be responsible for reviewing potential and existing merchants from various perspectives. Think for example about anti-money laundering, reputational, regulatory or fraud risk. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. A large part of this role is also to facilitate our growth by scaling internal processes and focusing on continuous optimization and automation.

What you’ll do

• Perform risk assessments during onboarding based on customers' profile (e.g. business model, ownership structure, legal entity details, etcetera)
• Setup and monitor procedures related to merchant onboarding and changes
• Execute merchant changes which require a change in client data 
• Support and train colleagues around the onboarding processes and compliance procedures
• Support Commercial/Product teams in regards to new and existing merchants questions around onboarding requirements and restricted products

Who you are

• 2+ years of experience within CDD/AML/KYC. Experience in Financial Services/Banking is a plus.
• A fast decision-maker: you are able to weigh different interests and motivate your decision
• A self-starter who enjoys a fast-paced tech environment
• You are able to communicate cross-functionally and globally 
• You have strong analytical skills and believe efficiency is key, good understanding of the different relevant risks for a licensed bank

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

CDD Risk Analyst

Our Customer Risk Review team is seeking an experienced CDD Risk Analyst who brings 2–4 years of payments or financial industry experience. You will partner with commercial, compliance, product, and technology teams to ensure our KYC and enhanced due diligence programmes remain best in class. In this role you will own complex reviews, contribute to strategic process improvements, mentor junior colleagues, and deliver components of cross-functional projects that scale our operational capabilities.

What you will do:

• Lead end-to-end KYC and Enhanced Due Diligence (EDD) reviews for high-risk or complex merchant portfolios, ensuring compliance with internal policies and external regulations
• Analyse changes in customer ownership, structure or activity, document material shifts in risk profile, and recommend mitigation actions
• Maintain and optimize team processes and automation solutions to increase review throughput and accuracy
• Coordinate and execute within cross-functional projects spanning compliance, technology and commercial teams, from scoping through to delivery
• Provide expert guidance to merchants on due diligence requirements, resolving escalations and clarifying regulatory expectations
• Align review frameworks and scoring models with regional and global risk teams to ensure consistent risk assessment

Why is this Role Unique?

This role goes beyond front-line KYC or merchant onboarding. As a CDD Risk Analyst, you play a critical role in maintaining Adyen’s long-term regulatory integrity by assessing how business risks evolve over time and contributing to strategic improvements in our review processes.

You will not only lead complex due diligence reviews for high-impact merchants but also shape how we scale risk operations globally. This role is ideal for experienced professionals who are able to execute project deliverables, represent the team in cross-functional decision-making, and deepen their expertise in anti-financial crime and regulatory risk, while continuing to grow their stakeholder engagement and communication skills across global teams and diverse merchant portfolios.

Who you are:

• 2–4 years’ hands-on experience in KYC, CDD, EDD or AML roles within payments or financial services.
• Deep understanding of AML, counter-terrorist financing and regulatory expectations across multiple jurisdictions.
• Track record of executing and delivering process or tooling enhancements that successfully saved time or reduced risk.
• Strong analytical mindset – you spot trends, surface red flags early and translate data into clear recommendations.
• Skilled communicator who influences senior stakeholders without formal authority and adapts messaging for varied audiences.
• Enjoys mentoring and developing more junior analysts, sharing best practices and elevating team performance.
• Comfortable working across cultures and time zones in a fast-paced environment.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Financial Risk Analyst

As a Financial Risk Analyst on our Merchant Potential Liability Team you will be part of a team of high-performing professionals that evaluates and manages financial risk (i.e. chargebacks) arising from a portfolio of enterprise merchants, as well as assessing the risk of new products. 

As a member of our team, you will help us scale and innovate our financial risk management framework and processes. You will be working closely with the Commercial, Product and Legal teams while collaborating with some of the biggest merchants processing on the Adyen platform, all with one overarching goal: limiting Adyen’s exposure to credit losses. Our  team is highly motivated, extremely innovative, and thrives on shared success. As we operate globally, our team is part of an international team with diverse backgrounds and skill sets. Our ideal new team member has a proven track record of solving problems, is a great communicator with an affinity for technology and a passion for finance.

What you’ll be doing

• As Financial Risk Analyst on our Merchant Potential Liability team you will work closely with our very diverse merchant portfolio and perform in-depth credit assessments that include a deep-dive into the business model and financial health;
• You will provide clear and concise credit risk recommendations to key partners, including commercial, legal, and second line teams;
• You will support our merchants through their credit lifecycle at Adyen, keeping customer experience central;
• You will keep control of credit portfolio health by tracking different sources of data in a scalable way;
• You will be responsible for different credit risk procedures, where you take full ownership of the quality and timeliness of deliveries;
• You will identify gaps in our policies and drive continuous improvements in our risk procedures;
• You will share Adyen’s approach to credit risk management to merchants and commercial teams.

Who you are

• You have between 3+ years of working experience in a financial risk environment and a keen interest in business and financial markets;
• You are an excellent communicator, able to share ideas and collaborate with our merchants, other team members and colleagues across cultures and time zones;
• You are innovative, with strong problem-solving capabilities and able to define efficient and effective processes and procedures;
• You thrive in an evolving, fast-paced environment, challenging the status-quo with a  ‘can-do’ mentality;
• Payments or Fintech experience is not required, but you must be able to communicate your interest in this space;
• Strong data and analytic skills, which you capitalize to improve our risk management framework such as experience in: SQL, Python, R is not required but considered a strong plus; and,
• University degree preferred in business economics, statistics, finance or another quantitative field.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The role

We are looking for a CDD Direct Customer Onboarding Team Lead to join our Customer Due Diligence (CDD) department as part of our regional growth. You will be based in Amsterdam working closely with Sales, Account Management, Compliance and Product

In this role you will be responsible for reviewing potential and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. Part of this role is also to facilitate our growth by scaling internal processes and focus on continuous optimisation and automation.

Our highly motivated and ambitious CDD team is in need of an excellent people manager to drive initiatives and improvements; the team is extremely focused on speed and quality, as well as customer experience. You will be part of a global team working with regional counterparts. 

What you’ll do

• Lead and develop a team responsible for onboarding and ongoing risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently.
• Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle.
• Manage individual and team performance through 1:1s, coaching, and reviews, supporting continuous development and accountability.
• Drive a performance culture focused on speed, quality, and customer experience while balancing regulatory and commercial needs.
• Identify skill gaps and create structured development plans to support growth and team scalability.
• Lead process improvement initiatives, challenge existing procedures collaborating with Compliance, Product, Sales, and Account Management 
• Use data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience.
• Collaborate with regional and global teams to share best practices and drive alignment while respecting regional nuances.
• Foster a motivated, engaged, and safe team environment, encouraging ownership, accountability, and continuous improvement.

Who you are

• You have 2 to 5 years of formal people management experience in the risk, operations or compliance environments

• You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls

• You are extremely detail oriented, organized and have the ability to multitask effectively

• You are people oriented and know your way around growing individual contributors 

• You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding

• You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner;

• You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively;

• You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence; 

• You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making;

• You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Merchant Onboarding Manager

We are looking for a Merchant Onboarding Manager to join our Merchant Operations department. You will work closely with Sales Management, Compliance, Underwriting, Account Management, and other teams to guide merchants through the early stages of onboarding onto the Adyen platform.

In this role, you will own the onboarding lifecycle from commercial handover to operational readiness. You will design solutions that balance compliance requirements with commercial opportunities, working directly with Compliance to ensure complex deals are set up for long-term success. You will also streamline operational steps between commercial teams and onboarding, ensuring a consistent, high-quality experience for merchants.

What you’ll do

• Understand Adyen’s product offering and advise merchants or Commercial teams on how to best leverage it.
• Partner with Sales Management and Compliance to shape onboarding solutions for complex deals.
• Maintain knowledge of regulatory and scheme compliance requirements and apply them in onboarding decisions.
• Consolidate operational touchpoints into a streamlined process to reduce friction for commercial teams.
• Engage directly with merchants, ensuring a smooth and efficient rollout.
• Drive decision-making and transparency through data analysis and insights.
• Act as a consultative partner to Sales, Account Management, Compliance, and prospects, ensuring alignment between merchant needs and internal processes.
• Interact with merchants as needed to ensure accurate setup and a seamless launch.
• Educate internal teams on relevant regulatory and procedural updates.
• Contribute to process improvements that support global scalability.

About you

• 4+ years experience in commercial, compliance, project management, or related fields.
• Strong people skills and the ability to build relationships across teams and regions.
• Comfortable owning complex processes end-to-end in a fast-paced environment.
• Commercial acumen
• Able to balance compliance requirements with commercial priorities.
• Fluent in English; additional languages are a plus.
• Prior Salesforce experience is preferred.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The role

As a FinCrime leader (referred to at Adyen as an AML & Screening leader) for the Sao Paulo hub, you will execute Adyen’s global financial crime compliance strategy and drive the continuous enhancement of controls that safeguard our banking products, acquiring flows, issuing programs, and capital underwriting. In close partnership with Fraud, Risk, Product, Compliance, and global operations teams, you will translate regulatory expectations, data, and intelligence into scalable, intelligence-led solutions that strengthen the end-to-end merchant risk lifecycle. Your leadership will directly enable Adyen’s growth by ensuring a secure, trusted, and compliant platform for merchants worldwide, operating in strong counterbalance and collaboration with Fraud prevention to deliver holistic FinCrime coverage.

What you’ll do

• Lead, develop, and scale a high-performing AML & Screening team (10 FTE), ensuring clear ownership, structured workflows, strong coaching, and a culture of accountability and continuous improvement.
• Oversee complex AML and sanctions investigations end-to-end, including transaction analysis, customer due diligence, adverse media review, escalation handling, and SAR recommendations across acquiring, issuing, banking, and capital products.
• Monitor emerging AML, sanctions, and FinCrime typologies and regulatory developments, translating insights into improved controls, risk coverage, and operational readiness.
• Implement and continuously enhance AML & Screening policies, procedures, and controls across transaction monitoring, sanctions screening, investigations, escalation, and regulatory reporting, aligned with Fraud and broader FinCrime strategy.
• Drive operational excellence using data insights, automation, quality assurance, and root-cause analysis, while partnering cross-functionally to deliver scalable monitoring and detection capabilities.
• Build team capability through hiring, performance management, training, mentorship, and clear communication that supports professional growth and sustained high performance.
• Provide performance visibility through outcome tracking, senior stakeholder reporting, audit and regulatory support, and execution of global AML & Screening priorities.

Who you are

• 6+ years of experience in AML, Screening, or broader Financial Crime within a financial institution, PSP, issuing bank, or fintech, including demonstrated people-leadership skills.
• Proven leader with a track record of building, mentoring, and motivating high-performing teams, driving accountability, development, and a strong performance culture.
• Strong analytical and problem-solving capability, able to interpret complex data, identify risk trends, and make sound, risk-based decisions in a KPI-driven environment.
• Experienced in designing scalable processes, controls, and operational improvements, while managing investigations and screening activities with precision and attention to detail.
• Effective communicator and collaborative partner, comfortable operating in fast-moving global environments, presenting to senior stakeholders, and adapting to evolving priorities; payments or FinTech experience preferred and willingness to travel internationally as required.
• Payments, banking, or FinTech experience is strongly preferred.
• Full professional proficiency in English with clear written and verbal communication skills; able to present insights to senior stakeholders.
• Willingness to travel internationally as required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Sao Paulo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

KYC Associate 

Adyen is looking for a KYC Associate to contribute to the growth and scaling of our customer base in APAC. In this role, you will review KYC documentation, assess potential risks, and perform the necessary due diligence to protect Adyen and our customers. You are expected to be very detail-oriented, have the ability to think critically, always think about scalability, all while maintaining a high level of integrity. 

You will partner with stakeholders within Adyen as well as our customers, to ensure the best possible onboarding experience for all stakeholders. 

What you will do

• Perform KYC checks on (sub-)merchants, collect and verify relevant documentation and iterate on the process flow
• Communicate directly with our merchants and be the first point of contact for every-onboarding related matter
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get from merchants
• Be an internal advisor for onboarding related questions in the local office

 Who you are

• You have at least a year of work experience (including internships and extracurricular activities)
• You have a great sense of responsibility and you take ownership for your work
• You have a natural tendency to be curious and think outside of the box
• You are a great communicator with a strong team spirit, not afraid to step out of your comfort zone
• You have an analytical and critical mindset
• You get a sense of achievement from solving operational problems and helping others
• You have an interest in Onboarding/KYC/CDD and operational processes
• You can speak and write English fluently

Our Diversity, Equity and Inclusion commitments  

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in our Bangalore office.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the team: 

As the Financial Crime Group Lead for the Americas Region, you will execute Adyen’s global financial crime compliance strategy and drive the continuous enhancement of controls that safeguard our banking products, acquiring flows, issuing programs, and capital underwriting. In close partnership with Fraud, Risk, Product, Compliance, and global operations teams, you will translate regulatory expectations, data, and intelligence into scalable, intelligence-led solutions that strengthen the end-to-end merchant risk lifecycle. Your leadership will directly enable Adyen’s growth by ensuring a secure, trusted, and compliant platform for merchants worldwide, operating in strong counterbalance and collaboration with Fraud prevention to deliver holistic FinCrime coverage.

What you’ll do:

• Lead, develop, and scale the Americas Financial Crime organization, overseeing high-performing teams across Chicago and São Paulo (3 teams). 
• Oversee complex investigations across Adyen’s Acquiring, Issuing, Banking, and Capital products. Act as the final escalation point for high-stakes AML, Sanctions, and Fraud cases, ensuring SAR/STR recommendations are bulletproof.
• Monitor emerging AML, sanctions, and FinCrime typologies and regulatory developments, translating insights into improved controls, risk coverage, and operational readiness.
• Implement and continuously enhance policies, procedures, and controls across transaction monitoring, sanctions screening, investigations, escalation, and regulatory reporting, aligned with Fraud and broader FinCrime strategy.
• Drive operational excellence using data insights, automation, quality assurance, and root-cause analysis, while partnering cross-functionally to deliver scalable monitoring and detection capabilities.
• Build team capability through hiring, performance management, training, leadership mentorship, and clear communication that supports professional growth and sustained high performance.
• Provide performance visibility through outcome tracking, senior stakeholder reporting, audit and regulatory support, and execution of global AML & Screening priorities.

Who you are:

• 6+ years of experience in AML, Screening, or broader Financial Crime within a financial institution, PSP, issuing bank, or fintech, including demonstrated people-leadership skills.
• Proven leader with a track record of building, mentoring, and motivating high-performing teams, driving accountability, development, and a strong performance culture.
• Strong analytical and problem-solving capability, able to interpret complex data, identify risk trends, and make sound, risk-based decisions in a KPI-driven environment.
• Experienced in designing scalable processes, controls, and operational improvements, while managing investigations and screening activities with precision and attention to detail.
• Effective communicator and collaborative partner, comfortable operating in fast-moving global environments, presenting to senior stakeholders, and adapting to evolving priorities; payments or FinTech experience preferred and willingness to travel internationally as required.
• Payments, banking, or FinTech experience is strongly preferred.
• Full professional proficiency in English with clear written and verbal communication skills; able to present insights to senior stakeholders.
• Willingness to travel internationally as required.

The base compensation range for this role in Chicago is: $160,000.00 - $220,000.00. The compensation package also include equity (RSUs).

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

What you’ll do

As a KYC Operations Team Lead, based in Madrid, you will lead a team that is in charge of performing KYC & CDD checks on our customer base from across the globe. You will guide the team to ensure we are adhering to our compliance standards, meeting our SLA’s while providing an excellent customer experience. 

Our teams work closely with our commercial, compliance and product teams while collaborating with some of the world’s biggest companies in order to ensure compliance with rules and regulations. You will become a part of our growth in improving customer onboarding experience as well as scaling Adyen to the next level. 

Your team is extremely customer-focused, highly motivated, and thrives on shared success. You will be part of a global team with diverse backgrounds and skill sets. 

• You will lead the team that is responsible for the Know Your Customer (KYC) process during the onboarding of new merchants to ensure it is done efficiently and complying with all regulations.
• You will define and clearly communicate key objectives, goals, and SLAs for the team.
• You will evaluate performance through metrics, track team progress and success, and present results to Senior Leadership while being ultimately responsible for all decision-making regarding your team.
• You will coach, mentor, and manage members of the team and give direct feedback
• You will recruit and onboard talented CDD/KYC Analysts who can contribute to Adyen and our merchants’ growth.

This role is based out of our Madrid office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Who you are

• You are a people leader with at least 2 years of people management experience, preferably in Operations, Support, or Compliance. 
• You have led operational teams before, with proven success in ensuring KPIs and SLAs are met while working cross-functionally with different business units across the globe.
• You have a basic understanding of KYC processes and best practices, within FinTech, banking, payments, or other financial industries.
• You are innovative, focused on problem-solving and able to improve operational processes through automation and efficiency measures.
• You have exceptional stakeholder management skills and are used to working on an international and global team.
• You are an excellent communicator in English, easily collaborating with both technical and non-technical people.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Payment Risk Operations Lead 

As a Payment Risk Operations Lead, you will lead a team of Payment Risk Operations Analyst, maintain oversight of card scheme monitoring and registration of high risk entities, support strategic business growth while meeting compliance goals, and collaborate closely with other teams in order to mitigate non-compliance losses for Adyen and its clients. In this position you will need to work closely with different teams globally, such as Sales, Account Management, Engineering, Compliance, Partnerships and Product in order to meet  compliance with our payment partners, and merchant goals. The ability to foster cross-team collaboration and individual curiosity will also be key to success.
Further, you will also be involved with strategic company initiatives that help shape the team, and prepare for growth and/or changes.

What you’ll do

• Lead the team as a key source of knowledge on scheme rules and compliance. Drive global initiatives on scheme rules compliance across integrity risk, data security, operational risk 
• Define and clearly communicate objectives and goals for the team. Track team progress and success, and present results and reporting to senior Leadership 
• Influence the payments and scheme rules landscape in the market with deep insights gathered from our merchant base. Ability to negotiate with our partners and work collaboratively
• Operate closely with our product and partnership teams to sustainably drive our business objectives in the markets 
• Engage with our payment method partners to resolve and collaborate on key compliance topics.  Communicate with our strategic Adyen merchants and partners to drive compliance 
• Lead and drive operational process improvements to increase productivity and efficacy of the team
• Recruit talented team members who can contribute to both Adyen’s and our merchants’ growth. Coach and mentor members of the team in the areas of compliance monitoring and non-compliance investigations
• Be an ambassador of the Adyen Formula

 Who you are:

• You have at least 3-5 years of formal people management experience. You have worked in payment operations within the risk and compliance space for at least 7 years at a fintech/ tech company
• You are innovative, with strong problem-solving capabilities and you’re able to define robust processes and procedures and improve operational workflows
• You have experience in building effective working relationships with external partners and/or complex cross-functional partners
• You are able to serve as an escalation point to varied card network compliance challenges. A detailed knowledge of card network rules is advantageous, but not mandatory
• You have strong English written and verbal communication skills
• Must be willing to travel, both domestically and internationally where required

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The role

As the AML & Screening leader for the Sao Paulo hub, you will execute Adyen’s global financial crime compliance strategy and drive the continuous enhancement of controls that safeguard our banking products, acquiring flows, issuing programs, and capital underwriting. In close partnership with Fraud, Risk, Product, Compliance, and global operations teams, you will translate regulatory expectations, data, and intelligence into scalable, intelligence-led solutions that strengthen the end-to-end merchant risk lifecycle. Your leadership will directly enable Adyen’s growth by ensuring a secure, trusted, and compliant platform for merchants worldwide, operating in strong counterbalance and collaboration with Fraud prevention to deliver holistic FinCrime coverage.

What you’ll do

• Lead, develop, and scale a high-performing AML & Screening team (10 FTE), ensuring clear ownership, structured workflows, strong coaching, and a culture of accountability and continuous improvement.
• Oversee complex AML and sanctions investigations end-to-end, including transaction analysis, customer due diligence, adverse media review, escalation handling, and SAR recommendations across acquiring, issuing, banking, and capital products.
• Monitor emerging AML, sanctions, and FinCrime typologies and regulatory developments, translating insights into improved controls, risk coverage, and operational readiness.
• Implement and continuously enhance AML & Screening policies, procedures, and controls across transaction monitoring, sanctions screening, investigations, escalation, and regulatory reporting, aligned with Fraud and broader FinCrime strategy.
• Drive operational excellence using data insights, automation, quality assurance, and root-cause analysis, while partnering cross-functionally to deliver scalable monitoring and detection capabilities.
• Build team capability through hiring, performance management, training, mentorship, and clear communication that supports professional growth and sustained high performance.
• Provide performance visibility through outcome tracking, senior stakeholder reporting, audit and regulatory support, and execution of global AML & Screening priorities.

Who you are

• 6+ years of experience in AML, Screening, or broader Financial Crime within a financial institution, PSP, issuing bank, or fintech, including demonstrated people-leadership skills.
• Proven leader with a track record of building, mentoring, and motivating high-performing teams, driving accountability, development, and a strong performance culture.
• Strong analytical and problem-solving capability, able to interpret complex data, identify risk trends, and make sound, risk-based decisions in a KPI-driven environment.
• Experienced in designing scalable processes, controls, and operational improvements, while managing investigations and screening activities with precision and attention to detail.
• Effective communicator and collaborative partner, comfortable operating in fast-moving global environments, presenting to senior stakeholders, and adapting to evolving priorities; payments or FinTech experience preferred and willingness to travel internationally as required.
• Payments, banking, or FinTech experience is strongly preferred.
• Full professional proficiency in English with clear written and verbal communication skills; able to present insights to senior stakeholders.
• Willingness to travel internationally as required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Sao Paulo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Merchant Onboarding Manager

We are looking for a Merchant Onboarding Manager to join our Merchant Operations department. You will work closely with Sales Management, Compliance, Underwriting, Account Management, and other teams to guide merchants through the early stages of onboarding onto the Adyen platform.

In this role, you will own the onboarding lifecycle from commercial handover to operational readiness. You will design solutions that balance compliance requirements with commercial opportunities, working directly with Compliance to ensure complex deals are set up for long-term success. You will also streamline operational steps between commercial teams and onboarding, ensuring a consistent, high-quality experience for merchants.

What you’ll do

• Understand Adyen’s product offering and advise merchants or Commercial teams on how to best leverage it.
• Partner with Sales Management and Compliance to shape onboarding solutions for complex deals.
• Maintain knowledge of regulatory and scheme compliance requirements and apply them in onboarding decisions.
• Consolidate operational touchpoints into a streamlined process to reduce friction for commercial teams.
• Engage directly with merchants, ensuring a smooth and efficient rollout.
• Drive decision-making and transparency through data analysis and insights.
• Act as a consultative partner to Sales, Account Management, Compliance, and prospects, ensuring alignment between merchant needs and internal processes.
• Interact with merchants as needed to ensure accurate setup and a seamless launch.
• Educate internal teams on relevant regulatory and procedural updates.
• Contribute to process improvements that support global scalability.

About you

• 5+ years experience in commercial, compliance, project management, or related fields.
• Strong people skills and the ability to build relationships across teams and regions.
• Comfortable owning complex processes end-to-end in a fast-paced environment.
• Commercial acumen
• Able to balance compliance requirements with commercial priorities.
• Fluent in English; additional languages are a plus.
• Prior Salesforce experience is preferred.

The base salary for this role in Chicago is: $85,000-$110,000. The compensation package also includes equity (RSUs).

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Payment Risk Operations Analyst

We are looking for an experienced Analyst to join our Payments Risk Operations team. This role is ideal for professionals who excel at navigating complex cases, managing high-stakes long-term projects, and balancing compliance requirements with a customer-centric mindset.

In this role you will be contributing to our sustainable business growth, ensuring that both Adyen and its customers remain aligned with Payment Networks’ regulations and our internal risk appetite. You will act as a strategic partner to our global customers, educating them on compliance landscapes while proactively identifying and mitigating emerging threats across the full payment ecosystem. In addition, you will partner closely with our internal Compliance, Sales, Account Management, Product and Partnership teams to optimize internal processes and develop scalable solutions that protect our portfolio. By translating complex requirements into actionable strategies, you will be responsible for mitigating non-compliance losses and driving operational excellence at scale.

The ideal candidate possesses a strong analytical skillset, a proven track record in managing cross-functional projects, and the ability to scale complex operations in a fast-paced environment.

What You’ll Do

• Acquiring & Issuing Exposure: Work across both the acquiring and issuing domains, applying network rules and risk principles holistically to support end-to-end payment flows and ensure consistent compliance across the full transaction lifecycle.
• Risk & Compliance Ownership: Take ownership of risk mitigation by championing a proactive risk culture within the first line of defense. You will achieve this through consistent engagement, training, and cross-functional collaboration.
• Industry Expertise: Stay up to date on Payment Network requirements and Adyen’s product evolution. You will translate these updates into operational strategies and provide expert guidance to both customers and internal stakeholders.
• Portfolio Monitoring: Design and implement scalable processes to monitor our customers’ portfolio, ensuring continuous alignment with Payment Networks.
• Operational Excellence: Systematically drive process improvements to ensure that high-quality outcomes and risk mitigation scale alongside our business growth both for Adyen and its customers.
• Non-compliance Case Management: Manage non-compliance notifications from networks by collaborating with customers, Account Management, Product and Partnerships teams to resolve issues with speed and precision.
• Strategic Enablement: Partner with internal stakeholders to establish risk strategies that support our global expansion and long-term business goals.
• Data Security Expertise: Act as a subject matter expert on PCI DSS. You will manage data security incidents from a scheme perspective and handle complex inquiries for both internal and external partners.
• Technical Navigation: Navigate the global payment landscape by deeply understanding our technical infrastructure and how complex products interact.

Who You Are

• Experienced Analyst: You have 3+ years of experience in a fast-paced environment; experience in acquiring or issuing is a significant plus.
• Analytical and Strategic Mindset: You are detail-oriented and organized, with a natural ability to use data to solve critical problems. You show sound judgment and flexibility, with the ability to navigate ambiguity and change course swiftly when needed.
• Ambitious Self-Starter: You thrive in environments with minimal supervision, possessing the ‘ownership’ mindset to run your area of responsibility like your own business.
• Payments Savvy: You have a solid understanding of Network rules and the payments landscape (or the curiosity to master them quickly).
• Influential Communicator: You can translate complex compliance and network requirements into clear, actionable steps for customers and internal stakeholders.
• Collaborative Partner: You possess excellent people skills and can build strong relationships with stakeholders across different cultures, disciplines, and seniority levels.
• Customer-Centricity: You approach every challenge with a ‘customer-first’ lens, ensuring that our compliance requirements are implemented while delivering the best possible experience for our customers. 
• Project Manager: You are comfortable stepping into a Project Manager role when collaborating with cross-functional teams.

The base salary range for this role in San Francisco is $90,000–$125,000. The total compensation package also includes equity (RSUs). 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

San Francisco 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Credit Risk Officer - Financial Products

As a Credit Risk Officer based in Chicago, you will be part of a growing team responsible for evaluating, managing, and scaling credit risk across Adyen’s expanding suite of financial products. The team plays a critical role in assessing credit risk, underwriting SME and enterprise merchants, and ensuring that portfolio performance remains within Adyen’s risk appetite, while enabling sustainable growth for our merchants.

Beyond day-to-day underwriting and portfolio management, the team owns the development and operation of credit risk frameworks for new and evolving financial products (e.g. Adyen Capital). Working closely with Commercial, Product, Compliance, and other cross-functional partners, you will help design scalable, data-driven risk processes that support Adyen’s global growth ambitions.

The Credit Risk team is in an early stage of its journey, offering significant opportunities to shape processes, influence product direction, and grow alongside the business. You will join an international, diverse team that values ownership, pragmatism, and collaboration, and operates across regions and cultures.

The ideal candidate combines strong problem-solving skills, clear and direct communication, and deep financial expertise to deliver thoughtful risk assessments and contribute to strategic recommendations on credit policies, frameworks, and practices.

Please note that this role is a hybrid, 3x a week position in Chicago.

Base salary compensation for this role in Chicago is: $85,000.00-$110,000.00. The total compensation package also includes equity (RSUs).

What you’ll do

• Perform the credit underwriting and portfolio monitoring of different financial products, including loans to SMBs and other credit products to enterprise customers;
• Analyze the impact of business model, industry and macro-economic developments on the credit portfolios and the credit risk offering of Adyen;
• Develop and implement credit risk strategies to enhance portfolio performance while ensuring alignment with risk appetite and business objectives;
• Drive continuous improvement of our global and US-specific credit risk underwriting and monitoring framework, including policies, procedures and practices;
• Provide credit risk expertise to a variety of stakeholders to guarantee that credit risk is properly considered in new commercial product developments;
• Lead projects from beginning to end, and find optimal solutions that benefit our customers and improve our risk management practices;

Who you are

• Financial Expertise: 
• Minimum of 3+ years of experience in commercial credit underwriting, preferably within banking, fintech, or SMEs credit lending-driven environments.
• Strong analytical capabilities with demonstrated ability to interpret financial statements, assess borrower quality, and identify key risk drivers, trends, and early-warning indicators.
• Proven experience managing and assessing credit portfolios across products such as SMB lending, working capital solutions, overdrafts, charge cards, and/or asset-backed financing.
• Experience operating in high-volume, scalable credit environments is a strong plus, including exposure to payments, automation, and data-driven decisioning frameworks.
• Ability to balance risk and return, applying sound judgment to make credit decisions in line with defined risk appetite and business objectives.
• Familiarity with U.S. regulatory frameworks and guidelines related to credit risk; hands-on regulatory experience is a strong plus but not required.
• Mindset:
• Results-driven and outcomes-focused, with a strong sense of ownership and accountability for decisions and impact.
• Comfortable operating in a fast-scaling environment, contributing to the design of robust processes and building with automation and scalability in mind.
• Adaptable and resilient, able to adjust quickly to changing priorities, product offerings, and risk profiles.
• Collaborative team player with a low-ego, high-accountability mindset who values constructive challenge and shared success.
• Communication
• Clear and effective communicator who is able to communicate straight and to the point.
• Comfortable engaging with a wide range of stakeholders, both internally and externally, across functions and seniority levels.
• Capable of navigating complex and sensitive conversations with regulators, merchants, and partners, translating risk considerations into clear, actionable messages.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

As an AML & Screening Analyst for the Japan and APAC region, you will be a key guardian of Adyen’s integrity in one of our most dynamic markets. Based in Tokyo, you will execute Adyen’s global financial crime compliance strategy with a hyper-local focus, ensuring our operations align with the specific regulatory expectations of the Japan Financial Services Agency (JFSA) and other APAC regulators. You will focus on high-impact screening activities and AML monitoring that safeguard our banking products and acquiring flows. In close partnership with local Compliance, Legal, and Global Operations teams, you will translate regional intelligence into scalable, data-driven solutions that strengthen the end-to-end merchant risk lifecycle.

What you’ll do

• Investigate alerts on unusual transactions, reviewing and resolving daily screening alerts using internal and external systems and databases.
• Perform thorough research and risk assessments based on your findings, escalating cases to our Compliance team for further analysis and resolution.
• Conduct focused compliance risk assessments of the Japanese merchant portfolio to identify potential matches to ASF and ISA watchlists, as well as any involvement in unauthorized “gray-market” activities.
• Conduct ad-hoc analyses and investigations into merchants’ compliance risk profiles.
• Propose ideas for improvement of our internal processes and workflows.
• Collaborate with global teams to ensure consistency and alignment in AML and Screening Investigations across all regions.
• Identify operational bottlenecks in the Japanese screening workflow and propose automation or logic enhancements to better handle Hiragana/Kanji/Katakana name-matching.
• Partner with global operational hubs to align Japan-specific 1LoD processes with global standards, ensuring local nuances are captured without compromising global risk appetite.
• Contribute to team development by sharing knowledge and best practices, and assisting in onboarding new team members.

Who you are

• You possess a minimum of 2 years of experience in AML (Anti-Money Laundering) and/or CFT (Counter-Financing of Terrorism) compliance or Sanctions operations, with a proven track record in 1st Line of Defense investigations within the Japanese financial sector.
• You have a good understanding of the Act on Prevention of Transfer of Criminal Proceeds and the JFSA’s "Guidelines for Anti-Money Laundering and Combating the Financing of Terrorism".
• You have experience identifying and mitigating risks related to ASF (Adverse - Sanctions - Fraud) and/or ISA (Internal Sanctions/Screening Alerts) watchlists, and understand the specific screening nuances of Kanji, Katakana, and Romanized name variations.
• You demonstrate strong analytical skills, using data to drive risk-based decisions while maintaining the high level of precision and "attention to detail" expected by Japanese regulators.
• You are highly adaptable and capable of managing shifting priorities in a fast-paced Fintech environment, balancing operational speed with regulatory rigor.
• You possess excellent communication skills in both Japanese (Native / JLPT N1 equivalent) and English, enabling you to bridge the gap between local regulatory requirements and global internal policies.
• You are a proactive team player who takes full ownership of investigations, with a natural curiosity to uncover the "why" behind complex transaction patterns.
• You maintain a continuous improvement mindset, identifying local process inefficiencies and suggesting automation or workflow enhancements to improve the scalability of the Tokyo operations team.
• Experience in the Japanese payments, E-money, or Fintech sector is highly preferred; professional certifications such as ACAMS or CAMS-JP are a significant plus.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Tokyo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Credit Underwriter - Financial Products

As a Credit Underwriter based in Chicago, you will be part of a growing team responsible for evaluating, managing, and scaling credit risk across Adyen’s expanding suite of financial products. The team plays a critical role in assessing credit risk, underwriting SME and enterprise merchants, and ensuring that portfolio performance remains within Adyen’s risk appetite, while enabling sustainable growth for our merchants.

Beyond day-to-day underwriting and portfolio management, the team owns the development and operation of credit risk frameworks for new and evolving financial products (e.g. Adyen Capital). Working closely with Commercial, Product, Compliance, and other cross-functional partners, you will help design scalable, data-driven risk processes that support Adyen’s global growth ambitions.

The Credit Risk team is in an early stage of its journey, offering significant opportunities to shape processes, influence product direction, and grow alongside the business. You will join an international, diverse team that values ownership, pragmatism, and collaboration, and operates across regions and cultures.

The ideal candidate combines strong problem-solving skills, clear and direct communication, and deep financial expertise to deliver thoughtful risk assessments and contribute to strategic recommendations on credit policies, frameworks, and practices.

Please note that this role is a hybrid, 3x a week position in Chicago.

Base salary compensation for this role in Chicago is: $85,000.00-$110,000.00. The total compensation package also includes equity (RSUs).

What you’ll do

• Perform the credit underwriting and portfolio monitoring of different financial products, including loans to SMBs and other credit products to enterprise customers;
• Analyze the impact of business model, industry and macro-economic developments on the credit portfolios and the credit risk offering of Adyen;
• Develop and implement credit risk strategies to enhance portfolio performance while ensuring alignment with risk appetite and business objectives;
• Drive continuous improvement of our global and US-specific credit risk underwriting and monitoring framework, including policies, procedures and practices;
• Provide credit risk expertise to a variety of stakeholders to guarantee that credit risk is properly considered in new commercial product developments;
• Lead projects from beginning to end, and find optimal solutions that benefit our customers and improve our risk management practices;

Who you are

• Financial Expertise: 
• Minimum of 3+ years of experience in commercial credit underwriting, preferably within banking, fintech, or SMEs credit lending-driven environments.
• Strong analytical capabilities with demonstrated ability to interpret financial statements, assess borrower quality, and identify key risk drivers, trends, and early-warning indicators.
• Proven experience managing and assessing credit portfolios across products such as SMB lending, working capital solutions, overdrafts, charge cards, and/or asset-backed financing.
• Experience operating in high-volume, scalable credit environments is a strong plus, including exposure to payments, automation, and data-driven decisioning frameworks.
• Ability to balance risk and return, applying sound judgment to make credit decisions in line with defined risk appetite and business objectives.
• Familiarity with U.S. regulatory frameworks and guidelines related to credit risk; hands-on regulatory experience is a strong plus but not required.
• Mindset:
• Results-driven and outcomes-focused, with a strong sense of ownership and accountability for decisions and impact.
• Comfortable operating in a fast-scaling environment, contributing to the design of robust processes and building with automation and scalability in mind.
• Adaptable and resilient, able to adjust quickly to changing priorities, product offerings, and risk profiles.
• Collaborative team player with a low-ego, high-accountability mindset who values constructive challenge and shared success.
• Communication
• Clear and effective communicator who is able to communicate straight and to the point.
• Comfortable engaging with a wide range of stakeholders, both internally and externally, across functions and seniority levels.
• Capable of navigating complex and sensitive conversations with regulators, merchants, and partners, translating risk considerations into clear, actionable messages.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

CDD Risk Analyst, Onboarding

We are looking for an CDD Risk Analyst, Onboarding to be part of our APAC CDD team to support our regional growth. You will be based in Singapore working closely with Sales, Account Management, Compliance, Risk, Regulatory and Finance. In this role you will be responsible for reviewing potential, new and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. 

As a first line team, we balance compliance with merchant focus and operate in a time-sensitive environment. CDD/ EDD verification, AML risk knowledge, a good understanding of payments setups and a detail-oriented attitude towards producing quality reviews is what characterises the team.

What you’ll do 

• Conducting due diligence checks via gathering and analyzing the information on new merchant applications 
• Produce risk assessments for new and existing merchants based on provided/gathered information 
• Investigate and resolve blockers to merchant go live and payouts relating to CDD matters 
• Provide advice and assistance to internal stakeholders on CDD matters related to new and existing merchants
• Ensuring compliance with evolving CDD/EDD regulations and internal policies
• Setup processes, monitor and execute checks related to merchant on-boarding
• Evaluate existing procedures to refine and optimize the end to end merchant on-boarding process 

Who you are 

• You have 4 years of prior experience in a risk or compliance related domain 
• You are detail-oriented and have a firm understanding of risk mitigation and Internal Controls related to CDD, EDD and AML/ CFT 
• You are comfortable navigating an operational work environment involving stakeholder management and taking ownership of merchant onboarding till completion
• You have a strong interest in operational processes and are a strong collaborator who is proactive, structured, and able to independently manage multiple work streams; you will also actively seek the answers of what you don’t know
• You have good communication and relationship-building skills, and can work cross-functionally across operations, commercial, product and compliance teams, including across global teams
• Knowledge of the Payments environment is a plus but not strictly required

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.