Skill required: Trust & Safety - Workforce Management (WFM)
Designation: Workforce Services Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Enables a superior brand experience , accelerates responsible growth and creates a secure environment • An institutional process that maximizes performance levels and competency for an organization. • The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
What are we looking for? • Manage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning. • Collaborate with cross-functional teams (Operations, PMO, Reporting, and MIS) to ensure alignment of workforce strategies with business goals. • Act as an SME for WFM tools and methodologies, ensuring optimal staffing and service level achievement. • Leverage AWS cloud solutions for forecasting, anomaly detection, and automation of WFM processes. • Ensure data accuracy and consistency across WFM reports and dashboards. • Provide actionable insights to Ops Managers or Leads
Roles and Responsibilities: • Strong understanding of WFM Concepts and tools • Proficiency in Advance Excel and SQL and data manipulation for WFM reporting • Experience with Excel-based scheduling models and dashboards. • Exposure to BI tools like Tableau, QuickSight, Power BI is a plus. • WFM experience as Schedular, RTAs, Capacity planning, Forecasting, etc. • Effective Communication: Able to convey ideas clearly across teams and stakeholders, both verbally and in writing. • Stakeholder Engagement: Builds and maintains strong working relationships with internal and external partners. • Analytical Thinking: Applies sound judgment and problem-solving skills to interpret data and make informed decisions. • Self-Management: Works independently with minimal supervision, prioritizes tasks effectively, and adapts quickly to changing demands. • Presentation Skills: Communicates insights and recommendations in a clear, concise, and structured manner. • Interpersonal Skills: Approachable, collaborative, and flexible in team environments. • Reporting Enhancement: Continuously improves reporting frameworks to support strategic goals and drive behavioral change at the client end. • Process Documentation: Maintains and develops comprehensive documentation for all WM-related processes. • Business Acumen: Understands diverse operational scenarios and translates them into automated, insightful reports. • Ad-Hoc Analysis: Prepares and summarizes findings for on-demand requests to support management, operations, and quality teams. • Quality Assurance: Ensures accuracy in data analysis and validates outputs to minimize errors.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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