Trip Support Specialist III

Location: Mumbai, India (Remote)
Schedule: Rotating shifts including days, nights, weekends, and holidays

About the Role

At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Specialist III, you will serve as a senior operational expert responsible for supporting international aviation missions while managing some of our most important customer relationships.

This role is ideal for experienced aviation professionals who thrive in fast-paced operational environments, enjoy solving complex challenges, and are passionate about delivering exceptional service. In addition to managing global flight operations, you will help lead operational execution, support team members, and serve as a trusted advisor to customers operating around the world.

What You'll Do

Lead Global Flight Operations

• Manage complex international trip support missions from planning through completion.
• Serve as the primary point of contact for assigned flight departments and operators.
• Coordinate overflight and landing permits, airport slots, and PPRs.
• Arrange ground handling, crew accommodations, and transportation.
• Coordinate customs, immigration, and agricultural requirements.
• Manage CANPASS submissions and Border Overflight Exemptions.
• Monitor active trips and provide flight-following support.
• Maintain accurate operational records and trip updates.

Manage Key Customer Relationships

• Build and maintain strong relationships with assigned customer accounts.
• Act as a trusted operational advisor throughout every stage of a mission.
• Provide proactive communication and timely operational updates.
• Support customer retention through exceptional service and responsiveness.
• Assist with complex customer requests and operational escalations.
• Serve as a backup resource for top-tier customer accounts when required.

Provide Senior Operational Support

• Assist with coordinating daily operational priorities.
• Support workload distribution during high-volume periods.
• Share knowledge and best practices with team members.
• Provide guidance on complex operational scenarios.
• Help maintain service quality and consistency across the operation.
• Act as a senior resource during shift coverage when leadership is unavailable.

Ensure Quality & Operational Excellence

• Perform quality assurance reviews of trip arrangements and operational records.
• Review customer trips to ensure accuracy and readiness.
• Create and maintain trip cost estimates.
• Validate operational data before customer delivery.
• Identify opportunities to improve processes and customer experience.
• Support continuous improvement initiatives across the operation.

Support Mission-Critical Operations

• Manage incoming operational communications, including:
  • Phone calls
  • Emails
  • Operational messaging
  • SITA/AFTN communications
• Support after-hours operational requests and critical customer needs.
• Partner closely with fuel, permits, flight planning, weather, and support teams.
• Participate in rotating schedules supporting 24/7 global operations.

Flight Planning & Weather Support (Where Applicable)

• Produce and review flight planning packages.
• Provide weather briefing support to customers.
• Review routing considerations and operational constraints.
• Assist with flight plan quality control prior to customer delivery.
• Utilize systems such as:
  • PPS
  • AIRINC
  • Navblue
  • Similar aviation planning platforms

What We're Looking For

Required Qualifications

• 5+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
• Strong knowledge of international flight operations and trip support requirements
• Proven experience managing complex customer relationships
• Ability to independently manage multiple concurrent aviation missions
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Exceptional attention to detail
• Strong problem-solving and decision-making capabilities
• Proficiency in Microsoft Office applications
• Ability to work independently with minimal supervision
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays

Preferred Qualifications

• Bachelor's degree in Aviation, Business, or a related field
• Experience supporting international business aviation or commercial aviation operations
• Experience managing strategic customer accounts
• FAA Dispatcher Certificate or equivalent aviation qualification
• Flight planning and weather briefing experience
• Knowledge of aviation regulations, operational permits, airport slots, customs requirements, and international operating procedures

What Makes You Successful

• Customer-focused and service-driven
• Highly organized and detail-oriented
• Calm under pressure
• Able to manage multiple complex missions simultaneously
• Trusted by customers and colleagues alike
• Comfortable taking ownership and leading through influence
• Passionate about aviation and operational excellence
• Able to balance strategic thinking with operational execution

Why Join World Fuel?

• Support global aviation missions every day
• Manage complex international flight operations
• Work alongside experienced aviation professionals
• Build strong relationships with operators around the world
• Gain exposure to flight planning, permits, logistics, fuel, and operational support services
• Develop advanced operational and customer management expertise
• Build a long-term career with a global leader in aviation and energy solutions

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