Shift Pattern: Monday to Friday, 06:00 – 14:00 (09:00-17:00 for first month training) 

This role will include but is not limited to… 

• Oversee and coordinate daily routing and scheduling of deliveries to ensure optimal efficiency and customer satisfaction. 

• Allocation of Collections to meet scheduling of collections and deliveries. 

• Manage and resolve any delivery issues, acting as the primary point of contact between Operations, Customer services, 

• hauliers and end customers.  

• Building good working relationships across departments such as Customer Accounts Admin and Operations and the haulier 

• customer account team to resolve queries in an efficient and timely manner.  

• Responsible for managing the transport budget, tracking transportation costs, and finding ways to improve efficiency and 

• reduce expenses. 

• Booking deliveries and liaising with the security gatehouse to resolve any delivery or departure queries. 

• Ensuring inbound/outbound manifests are completed promptly and accurately and sent to all parties in a timely manner. 

• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs. 

• Reporting Weekly usage of Chep pallets, booking load and reconciliation of outbound despatch. 

• Answering and responding to all incoming emails and calls in a prompt and polite manner. 

• Chasing late drivers, helping with directions, calling end customers to resolve issues in a timely and efficient manner to ensure 

• minimal disruption to the delivery and minimise accumulative penalties. 

• Acting as a first point of contact for incoming transport queries. 

• Handling customer and internal queries and escalating serious complaints to management. 

• Perform any other transport admin duties as required and assist the Transport Manager and the team. 

• To undertake prescribed training and development 

• Help to manage workload and assist cover for colleagues as and when needed to ensure the transport department always runs 

• efficiently and effectively. 

• Adhere to all company policies, procedures, and Health & Safety requirements. 

• Perform all tasks and duties required and assist the Transport Manager. 

• Understand colleague and customer requirements and your role to enable these requirements to be met. 

• Understand driver’s hours would help your role to better meet transport planning, booking requirements. 

•  English & Maths GCSE at grade C or above 

• Microsoft Word & Excel (intermediate at a minimum) 

• Warehouse Management Systems 

• Good telephone etiquette 

• Strong analytical skills and an eye for accuracy 

• Problem solving 

• Effective communication skills 

• Able to work with minimal to no supervision 

• Customer service skills 

• Stay calm under pressure 

• Multi-tasking 

• Basic geographical knowledge preferable