About this Transport Coordinator role at Rhenus
What You Can Expect:
Shift Pattern: Monday to Friday, 06:00 – 14:00 (09:00-17:00 for first month training)
This role will include but is not limited to…
Oversee and coordinate daily routing and scheduling of deliveries to ensure optimal efficiency and customer satisfaction.
Allocation of Collections to meet scheduling of collections and deliveries.
Manage and resolve any delivery issues, acting as the primary point of contact between Operations, Customer services,
hauliers and end customers.
Building good working relationships across departments such as Customer Accounts Admin and Operations and the haulier
customer account team to resolve queries in an efficient and timely manner.
Responsible for managing the transport budget, tracking transportation costs, and finding ways to improve efficiency and
reduce expenses.
Booking deliveries and liaising with the security gatehouse to resolve any delivery or departure queries.
Ensuring inbound/outbound manifests are completed promptly and accurately and sent to all parties in a timely manner.
Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs.
Reporting Weekly usage of Chep pallets, booking load and reconciliation of outbound despatch.
Answering and responding to all incoming emails and calls in a prompt and polite manner.
Chasing late drivers, helping with directions, calling end customers to resolve issues in a timely and efficient manner to ensure
minimal disruption to the delivery and minimise accumulative penalties.
Acting as a first point of contact for incoming transport queries.
Handling customer and internal queries and escalating serious complaints to management.
Perform any other transport admin duties as required and assist the Transport Manager and the team.
To undertake prescribed training and development
Help to manage workload and assist cover for colleagues as and when needed to ensure the transport department always runs
efficiently and effectively.
Adhere to all company policies, procedures, and Health & Safety requirements.
Perform all tasks and duties required and assist the Transport Manager.
Understand colleague and customer requirements and your role to enable these requirements to be met.
Understand driver’s hours would help your role to better meet transport planning, booking requirements.
What You Bring:
English & Maths GCSE at grade C or above
Microsoft Word & Excel (intermediate at a minimum)
Warehouse Management Systems
Good telephone etiquette
Strong analytical skills and an eye for accuracy
Problem solving
Effective communication skills
Able to work with minimal to no supervision
Customer service skills
Stay calm under pressure
Multi-tasking
Basic geographical knowledge preferable
