The Training & Quality Supervisor is responsible for managing the Training and Quality functions for a Content Moderation program, ensuring employees meet performance, compliance, and client standards. This role leads training initiatives, quality monitoring activities, and continuous improvement projects to drive operational excellence and client satisfaction.

Key Responsibilities

• Lead and develop Training and Quality teams.

• Design and deliver onboarding, refresher, and upskilling training programs.

• Monitor and improve content moderation quality performance through audits, calibrations, and coaching.

• Analyze quality trends and identify areas for improvement.

• Partner with Operations and clients to ensure alignment with policies, KPIs, and quality standards.

• Drive continuous improvement initiatives using Lean Six Sigma methodologies.

• Prepare and present performance reports, insights, and action plans.

Required Qualifications

• Minimum 1 years of experience in Training, Quality, or Operations within a BPO environment on a similar role.

• Experience supporting Content Moderation programs.

• Previous people management experience.

• Strong knowledge of quality assurance processes and performance management.

• Lean Six Sigma knowledge (Green Belt certification is an advantage).

• Strong analytical, coaching, communication, and stakeholder management skills.

• Advanced Microsoft Excel and reporting skills.

• English full professional proficiency

Preferred Qualifications

• Experience in Trust & Safety or Content Moderation environments.

• Lean Six Sigma Green Belt or higher certification.

• Experience working with international clients and multilingual operations.

Career Growth & Personal Development

At Concentrix, we are committed to helping our people grow and succeed. Through best-in-class training programs, continuous learning opportunities, and leadership development initiatives, you'll have the support and resources needed to unlock your full potential and build a rewarding career.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and qualifications required.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.