We're looking for a people-first leader with strong finance and reconciliations experience to drive performance, controls and continuous improvement across a critical operational function.
 

As part of the Transaction Processing and Control team you will manage a team of 12 in the Reconciliations Team managing everything from workflow and service delivery, champion risk and compliance excellence, and build a culture of accountability, engagement and growth.
 

What you'll do

• Lead and develop a team of reconciliation specialists in a fast-paced banking environment, driving service excellence and operational performance,

• Continuous improvement while fostering a high-performing, engaged culture.

• Represent team/department on project working groups  

• Foster a risk management culture in team identifying incidents, reporting and rectifying in a prompt and efficient manner

What we're looking for

• Minimum 3 years’ experience in Reconciliations, Treasury Operations / Payments in a supervisory role

• Proven experience coaching and mentoring mid to large team sizes

• Strong knowledge of the financial services industry and trends

• Strong understanding of regulatory requirements 

• Build strong, collaborative relationships across all levels of the organisation, fostering a positive and inclusive team culture

• Thrive in ambiguous environments, using creativity and innovative thinking to solve complex challenges
   

What’s in it for you?

• 20 weeks paid parental leave for parents of a child born, adopted or fostered

• Financial and leave support for employees who commit to study that benefits their development

• Employee home loan benefits

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
 

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
 

We make decision making on hiring based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!
 

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
 

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
 

Need more? 
Contact Gail Cunningham on [email protected]
 

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]
 

Applications close 19th September 2026

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