Job Summary: The Senior Product Manager I will own a product or one or more product features within a complex product. He/she will be responsible for developing a commercially successful product strategy and lead project execution with minimal guidance that is based on qualitative and quantitative customer understanding. He/she will develop strong technology relationships looking for ways to address customer needs and will be seen as a critical stakeholder for feedback on new feature ideas. He/she will informally coach more junior PMs and interview and recruit new PM candidates.


Responsibilities:

• Own the roadmap, backlog, and execution for multiple government payment features across supported channels including online, POS, IVR, and electronic check.
• Translate government agency, merchant, and internal stakeholder needs into clear product requirements, user stories, and acceptance criteria.
• Lead feature delivery from discovery through release in close partnership with engineering and UX teams to deliver secure and scalable solutions.
• Prioritize enhancements, defects, and operational issues based on customer impact, regulatory risk, and business value.
• Maintain a well‑groomed backlog aligned to sprint and program goals and operate within Agile methodologies such as Scrum or Kanban.
• Lead product demos, sprint reviews, and milestone presentations for internal stakeholders.
• Develop a deep understanding of government agency workflows, payment acceptance requirements, and compliance constraints.
• Capture, validate, and prioritize customer needs using structured discovery techniques, data analysis, and direct agency feedback.
• Interpret regulatory, policy, and market changes into actionable product insights.
• Act as the voice of the government customer within cross‑functional teams.
• Apply working knowledge of the payments ecosystem, including issuers, acquirers, processors, networks, merchants, and payment facilitators.
• Demonstrate knowledge of PayFac‑related capabilities for government customers, including onboarding, authorization, settlement, reconciliation, chargebacks, disputes, risk management, PCI compliance, and secure payment processing.
• Partner with compliance, legal, and risk teams to ensure all features meet business, legal, and regulatory requirements.
• Analyze product usage, operational metrics, and customer data to guide prioritization and product decisions.
• Evaluate product hypotheses using quantitative methods, including A/B testing where applicable.
• Make informed trade‑offs between scope, timeline, customer impact, and regulatory considerations.
• Partner with analytics and operations teams to improve visibility into payment performance and customer outcomes.
• Generate new ideas by identifying trends and insights from product and operational data.
• Support go‑to‑market efforts by clearly articulating customer value propositions, feature capabilities, and delivery timelines.
• Partner with sales, implementation, support, and marketing teams to ensure readiness for new product launches.
• Assist with coordinated launch planning and execution across customer‑facing teams.
• Deliver internal training to support operational readiness and rollout.
• Confidently address internal and customer questions related to product functionality, packaging, and roadmap.
• Help shape and champion the strategic direction and future vision for assigned feature areas.
• Use competitive analysis and market insights to inform product strategy and priorities.
• Contribute to product development plans, opportunity assessments, and business cases as needed.
• Consider high‑level technical approaches when prioritizing functionality and tradeoffs.
• Use approved AI tools responsibly to increase productivity across product workflows, following internal guidance for data security and compliance.
  

Technical Skills
• Understands company technology stack at a high level, for the broader product.
• Utilizes or extend the company's platform and underlying technologies to create new product features.
• Speaks knowledgably with tech and data counterparts about development approaches in consideration.
• Learns about new technologies to support new product development efforts.
• Is comfortable analyzing data using existing software packages (e.g. Excel).


Competencies:

Personal Capability
Practices Self-Development
• Takes ownership of own development and career
• Initiates regular conversations with manager, coach or mentor regarding self-development
• Understands what is required by the business to be successful and maps development plan accordingly
• Learns from success and failures
• Looks to build challenges into current assignments
• Utilizes formal and informal networks effectively

Solves Problems and Analyzes Issues
• Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention

Innovates
• Develops new ideas to improve process or product, and is able to prepare implementation plans
• Integrates and builds on new ideas from others
• Creates new opportunities by applying different perspectives and challenging the status -quo
• Is recognised as an innovative thinker

Interpersonal Skills
Communicates Powerfully and Prolifically
• Provides clear instructions and direction to others
• Is able to both actively listen to and effectively question to understand another’s viewpoint
• Helps others understand situations by communicating business context

Collaboration and Teamwork
• Encourages co-operation between all members of the team
• Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
• Helps people to resolve conflict
• Identifies and removes barriers to team performance
• Identifies ways for further collaboration across teams

Builds Relationships
• Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimizing conflict

Inspires and motivates others to high performance
• Brings to the group a high level of energy and enthusiasm
• Supports others when they go the extra mile
• Fosters a supportive environment where appropriate coaching, training and development and other resources are provided to increase the competence, morale and confidence of team members
• Takes time to understand individuals holistically, i.e. what is important to them both at work and outside of work

Develops Others
• Shares own specialist skills and knowledge with other members of the team
• Acts as a buddy to new individuals on a team
• Looks for opportunities to provide feedback to others

Focus On Results
Drives for Results
• Communicates expectations clearly
• Follows through on commitments to ensure they are successfully completed and goal are achieved
• Promotes a strong sense of urgency for reaching goals
• Builds commitment in others for their individual and team objectives

Experience (US Only) and Education

Suggested Minimum Years of PM Experience: 6-8 years

Requirements:

• Experience with Payments and Merchant Fees

• Experience working in Agile product delivery environments.
• Working knowledge of payments, merchant services, or fintech platforms.
• Demonstrated ability to translate government customer and business needs into clear, actionable product requirements.
• Proven analytical, problem‑solving, and communication skills with the ability to collaborate across technical and non‑technical teams.
• Experience supporting government or public‑sector customers.
• Experience working within a Payment Facilitator (PayFac) or merchant services model.
• Familiarity with PCI compliance, fraud, risk, or chargeback workflows.
• Experience with payment channels such as eCommerce, POS, IVR, or electronic check processing.
• Bachelor’s or Master’s degree in a technical discipline such as Computer Science or Engineering is preferred but not required.
• Excellent problem‑solving and analytical thinking with the ability to manage day‑to‑day issues independently.
• Clear, effective communication and collaboration skills across teams and stakeholders.
• Ability to innovate, experiment, and continuously improve processes and product outcomes.
• Demonstrated focus on results, accountability, and delivering high‑quality outcomes.
• Commitment to self‑development, openness to feedback, and supporting the growth of others through knowledge sharing and mentorship.

Education to Qualify: Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.

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